Sheraton Princess Kaiulani - Honolulu

What a disappointment. We have stayed at Sheraton hotels before and have been pleased. This hotel is way past it's prime. The staff was nice but the facilities need a serious upgrade. The air conditioning barely worked in the room. Housekeeping had to bring a fan up to our room. The whole facility is run down. The breakfast buffet left much to be desired […] and was hardly worth the hefty price. The pool is only open until 6pm. Read more

Genuine Hotels.com guest review

Sheraton Princess is and has been one of my favorites for a long time.. Sheraton is always reinvesting and remodeling to keep this grand ole hotel up to date and maintained... only problrm we had was our roon had the two twin beds instead of the usual king ... but would dtill recommend the property

Genuine Hotels.com guest review

Hotel was older but clean and the staff was very friendly and helpful. Beach towels and beach chairs available for checkout made it very easy for us to head to any beach on the island and enjoy our day. Pool area is big with plenty of room. Live music at night pool side was beautiful and relaxing...something for everybody from sun up to sun down.

Genuine Hotels.com guest review

I stay ther once before and really likd it then so I wanted to take my husband back there. We had a great time. One thing that was a litte disappointing wa the cost of the buffet. We both thought it was overpriced.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Stayed in the past, old well kept, due for make over

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel location is awesome! Staff is friendly. Hotel is rundown. Pricey breakfast & dinner buffet. Have to go offsite for smaller & cheaper meals. Which you're surrounded by many options. Pool does not not have hot tub and closes at 6pm. No wifi in room. only in internet area by Lobby. Hotel is decent enough for the amount of time you'd spend in the […] room and for the location. Read more

Genuine Hotels.com guest review

Staff did not have my room ready upon check in at 3pm and just gave me extra drink tickets, but weren't sincere at all for the delay. Room service food was horrible for $25 (Thai noodles) and microwaved.

Genuine Expedia guest review

This is the second time staying at hotel. The first time just was with my wife and I last year. This recent trip I brought my entire family (9 total) and it it worked out for everyone. Pool area was nice and there was a performance every night. Best thing was it was central to the "Waikiki strip" and across the street from the beach.

Genuine Expedia guest review

It was a nice place to stay. Close to the beach and shopping. The only complaint is finding the parking garage. It had a very small sign easily missed and the driveway looked more like an alley. Once that was figured out there was no problems. Make sure to let the front desk know you are parked there to have your parking validated.

Genuine Expedia guest review

There was an additional $18 plus tax/ night charge once we checked in that we were not told about. We were told it was a "resort" fee. I heard from other people that this was typical of sheratons. This made it more expensive than other hotels. This particular hotel was old and seemed worn out. We won't stay here again.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was very nice. It was very safe and confortable. I like their service such as welcome drink tickets and bottles of water in room because I feel welcome. I come back with thirsty and being tired. A chilled drink maks me very happy!

Genuine Hotels.com guest review

Our room was a total fiasco. Despite our reservation for an ocean view room, we got stuck in the armpit of the hotel. However, the staff were outstanding - very friendly and helpful - and the location is great.

Genuine Hotels.com guest review

We enjoyed the live music in the evening from our balcony. Beachside fruit and water service was wonderful. Many cultural activities my wife and grand daughter participated in and I enjoyed.

Genuine Expedia guest review

great location

Genuine Hotels.com guest review

Very nice hotel located in the heart of Waikiki. Close to everything and own parking house. We got upgraded our room without asking for it, and the new room had view toward the ocean, moutain and other hotels. Clean room and big enough for two people. The pool was small and I did not try it because I prefer the beach instead. Sheraton offer free water […] botles and fruit on the beach twice a day. This is included in the "resort fee" of $18 a day per room. The fitness room was good as well, not big but moslty what you need for working out during the vacation. The hotel is located close to the beach and you are able to bring your own chairs. The beaches on Oahu are official, so the hotels are not able to have their own chairs on the beach. But it is possible to rent sun bed from other on the beach. I will absolutely recommend this hotel, and if I go another time, I'll book this one again. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Hotel staff are very friendly. Housekeeping took good care of our room everyday with fresh towels and linens. The hotel is well situated, close to the beach, shops and restaurants.

Genuine Expedia guest review

Having never been to Hawaii before me and my wife were not sure what to expect whatsoever. Well, the people at the sheraton princess made us feel at home and were extremely helpful in assisting us along our way. They have exceptional customer service, many convenient services (computer center, lots of eating areas in the hotel, some free fun day activities […] as well), and work to please the customer. They kept our room immaculate and the maids were very nice and polite and never came to our door at 5am or 10pm. Overall a great experience and I'd HIGHLY reccomend to anyone looking to stay right at waikiki. Also! The location is very cool, the sounds of the streets and people are fascinating and really fun as well as the short 500ft walk to the beach makes the location great! Read more

Genuine Hotels.com guest review

This hotel is right in the center of everything. So much to do just a few steps from the hotel. Hotel is clean and well maintained. Staff is friendly and helpful. Most rooms have a wonderful view of Waikiki and/ or the mountains.

Genuine Expedia guest review

The only place that has a mirror is the bathroom. There is a mirror in the entry hall on the closet so could do a full check of overall appearance. The lack of a vanity mirror on a table means the only place a woman could do her makeup and hair is the bathroom. The bed was not a queen size as we know it in the Mainland The elevators which run 24/7 were […] heard in the room during the day and night with no let up. It would be convenient to have a coffee shop so patrons can have early coffee. Not everyone likes buffet style service. Lunch is served beginning at 11 at the Splash Bar by the pool. Internet availability was good except the system failed the day we needed to print our boarding passes for our flight home. We are disappointed in this hotel. The good thing is its location. Read more

Genuine Expedia guest review

This hotel is located in the central location... steps from the beach and international market. It is actually in a very fun location. There's live musics every night from 6:30 to 8:30 for the dinning guests, however, if you hang out by the pool chairs, you can still enjoy it... really pleasing... an $18 dollar resort fee per guest per night is charged... […] it is covered free self parking (you will need to park your car in the lot behind the hotel on Kaiulani street, take you parking ticket that you get when entering the garage, then bring it to the lobby to get your free parking pass), beach towel, beach chair (you will need to get the towels and chairs from the pool attendants then bring to the beach yourself). They bring water and whole fruits such as apples and oranges to the beach by Duke statue and offer them to the hotel guests... i would definitely come back here again.... Thanks Read more

Genuine Expedia guest review

The Princess Kaiulani is centrally and conveniently located at Waikiki Beach. It is ideally situated within short walking distance to numerous restaurants, shopping plazas and other attractions. The staff is attentive and responsive to your needs. The $18 daily resort fee is particularly attractive if you rent a car, because it covers parking, internet […] access, beach chairs, long distance telephone calls and a number of other items which cost extra at other hotels. Read more

Genuine Expedia guest review

One of the worst laid out hotels i've ever stayed in, went down to the buffet for breakfest and dinner and had to dodge people walking by because half the food is on one side of the walkway and rest of the food on the other side, the pool was a major walkway to the main street , so as your getting in or out of the pool you have to dodge tons of people […] walking by to go shopping. the hotel it's self is ok ,nothing special about it, it is in my opinion way over priced for the breakfeast buffet $25 for a menu that has not changed in 5 years , the same thing everyday and 95% was cold, it's pretty sad when we had free breakfest and after the secound day we paid for breakfest for the next 5 days. i will probaly never stay at a sheraton hotel again, going to kauai in jan., cancun in april and will not even consider a sheraton at all. if it's the truth you want than here it is. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The staff are very friendly. The rooms very clean. The bed wonderful. Good place to stay with great location.

Genuine Hotels.com guest review

This hotel is in an amazing location! Easy to get to the beach,shopping and food. Loved it!

Genuine Hotels.com guest review

The hotel is very old on the wing that we stayed, they gave us a room that is sub-standard, the furnitures and the shower and tube are in their 60's style, some were worned and crack on the sink. we asked for upgrate, the desk clerk told us there will be a cost, after conferred with her manager, the manager told us that the hotel is fully book, and […] won't have a room until our last day, but the so called " upgrated " room is still old and was the same condition as the one before, we felt that the manager had other room on the other newly built wing but not offer to us because we don't want to pay for an upgrate fee, she just brushed us off by giving us a room with a balcony, we felt we were discriminated because we were from the Bay Area, and I am in my 60's and probably with limited income spending, unlike those Japanese tourist with big monies and there were alot of them at the hotel. Read more

Genuine Expedia guest review

I found the whole experience disappointing, unaccommadating - a lot of money for a very sub standard experience. Some staff were excellent others very fair

Genuine Expedia guest review

there were hidden fees. We booked & paid for our hotel stay 5 months ahead, found out when we go checked in we had fees to pay. We had $90 plus dollars in resort fees for "free parking", complimentary non alcohol beverages, 2 bottles of water daily for our stay, free beach towels for a pool that closed nightly at 6:30 and a resort daily fee plus tax. […] Wow!! Staff was friendly, hotel is a bit run down. AC wasnt working well. With the amount we paid we could paid for a stay at the Hyatt with a actual view of the ocean. Read more

Genuine Hotels.com guest review

This hotel caters to large groups whether wedding groups or travel groups we weren't sure. Breakfast was very good. They even had an omelet bar. It is very close to the beach and the action of Waikiki. If you're looking for a romantic setting this is not it but, for a few days of fun in Honolulu it is fine. They are now charging an $18/day "resort fee" […] which was not disclosed on Expedia so we were not very happy that what we thought was a good price suddenly wasn't so good. Read more

Genuine Expedia guest review

Wonderful place and would stay again! Would recommend to others.

Genuine Hotels.com guest review

The hotel was lovely and the amenities they provide were above and beyond. Staff were helpful and most gracious. Location very convenient.

Genuine Expedia guest review

We stayed here 4 years ago and it was actually a nice up kept hotel. Since then the quality of the rooms and the pillows were horrible. The service also seemed to have gone downhill as well. So needless to say we will not book here again.

Genuine Expedia guest review

YES THE HOTEL IS DATED. SERVICE WAS GOOD. ROOM WAS CLEAN. MAID STAFF WAS GREAT. THIS WAS MY 6TH STAY HERE OVER 15 YEARS AND WOULD STAY HERE AGAIN. LOVE THE LOCATION AND THE PRICE FOR ROOM WAS GREAT. IF THEY ARE MAKING MONEY AND HOTEL IS FULL WHY UPDATE UNTIL BADLY NEEDED. SPEND TIME IN HAWAII NOT IN ROOM...

Genuine Expedia guest review

The Sheraton PK must be on it's last legs! It is in desperate need of a remodel! (Very outdated decor, peeling wallpaper, grubby balconies, leaky faucets, no Wi-fi in rooms...) We weren't expecting luxurious accommodations, but we did expect a well-maintained hotel, especially from a Sheraton. We are a family of four, with two college-aged children, […] so I had booked two high-floor ocean view rooms (1 with a king bed, the other with 2 dbls). When we arrived, we were put in adjoining rooms, but each had a single king, and at best, a partial ocean view. They didn't have another room that evening, so they brought in a cot, and transferred us the next day. The rooms we were transferred to were in a little worse shape than the original rooms, and the view was only slightly better (I would still consider it just a partial view. We were disappointed because we had paid extra for something we feel we didn't get.) We also felt the quality of customer service was inconsistent. The staff was either very friendly and helpful, or treated us as if we were intruding. The location was great, though. Waikiki Beach is across the street, and everything in Waikiki is within walking distance. Read more

Genuine Expedia guest review

Our room was a closet with a bed, no one on staff seemed to care.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Location of hotel is fabulous for not being right on the beach.... but across the street. Lobby, pool area, and general public areas are attractive. We enjoyed the live entertainment each evening. The employees were very friendly. Rooms are a bit small but bathrooms are REALLY small. Overall, really enjoyed our stay.

Genuine Expedia guest review

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Genuine Hotels.com guest review

Reserved a standard double room but would catergorize what we got as substandard. Extremely small, air conditioner was 12 inches from the head of one of the beds which made it noisey and cold air blowing on you all night. Bathroom was outdated with fixtures at least 20 years old and no counter space. Requested an upgrade and was given a room with a […] queen bed and was suppose to have a pullout couch. When we got to the room - no couch! Went back downstairs and they acted like we were lying to them about there being no couch. Back to the double room, which was still a disappointment. We expected better for a Sheraton hotel especially for being in Hawaii. The staff was not friendly. They always seemed to just stare at you when asked more pertinent questions.When asked about shuttle services noone could recommend a service and just did not seem to want to help. Restaurant too expensive for the quality. Read more

Genuine Expedia guest review

If you are looking for a place to change clothes and sleep at night then this is the place. The rooms are small but very clean and the bed is comfortable. The hotel staff was very friendly and helpful. The hotel is close to the beach and the International Market Place. However, be advised that the hotel charges $18 + tax per day for computer access […] and bottled water whether you use them or not. Read more

Genuine Expedia guest review

Enjoyed my time at this hotel. DIdnt get a change to try different activities inside the hotel.

Genuine Expedia guest review

EVERYONE AT THE HOTEL WAS PLEASANT AND VERY HELPFull! I needed to book events at the hotel and they were quick and efficient. Arthur was very helpful in seeing that we were picked up by our tour groups and he entertained us with his many stories! I cannot say enough good things about this hotel. the location is perfect....we walked every where and it […] is in the midst of waikii!! We loved it! Read more

Genuine Expedia guest review

The staff was excellent, especially the concierge- Naomi. The housekeepers were excellent as well. The beds were not that comfortable. Both were only double beds and felt like they were not level.

Genuine Expedia guest review

The quality of service and location were wonderful. The hotel is older and could use some updating, but the hotel and rooms were clean and comfortable. The only complaint is the daily resort fee of $18. This fee includes parking (we didn't have a car), internet, etc. The internet was slow and on our last day, we couldn't connect until after we spent […] an hour on the phone with technical support. We were online that day only to check-in for our flight and to download a movie for the flight home. Read more

Genuine Hotels.com guest review