"Not worthy of Starwood Brand Name"
The hotel only has its proximity to shopping and the beach going for it. It is very dated and the street noise from the surrounding construction and early morning delivery trucks makes it unbearable even from the 23rd floor. We are Starwood members and believe this property is due a major remodel and in the meantime should be discounted. Stay at Sheraton […] Waikiki ! Read moreGenuine Hotels.com guest review
"Can't Beat the Location!"
A little tired and could use a face lift, but overall good place to stay, comfortable clean room, and fantastic location.Genuine Hotels.com guest review
very convenient, nice and cleanGenuine Hotels.com guest review
"Great choice for Wiakiki"
Great location, friendly and helpful staffGenuine Hotels.com guest review
"Ok but outdated"
The hotel was ok but a little outdated. We didn't spend much time in the hotel and the pool didn't look very tempting..Genuine Hotels.com guest review
"perfect for a short stay"
the bed is nice and soft, the bathroom is dated, but clean. The room is smaller but a good size since you are so close to the beach you wont spend much time in your room anyhow. Carpets are clean in whole hotel. Non smoking hotel. night time noise facing city is a bit loud but if you are tired then it wont matter -crank the a.c and you wont hear mu […] ch. Read moreGenuine Hotels.com guest review
It was a good hotel in a good area close to a lot of things. Only issue I had was there was a lot of hair left by the maid in the bathroom everywhere. That's a little bit nasty to me. Other then that everything else was clean.Genuine Hotels.com guest review
"Nice location and close to shopping and beach"
Hotel staff very pleasant. Enjoyed that it was close to shopping, restaurants and beach.Genuine Expedia guest review
"Nice hotel close to beach, within walking distance"
Had a good time would love to come back and would stay again.Genuine Expedia guest review
"Close to Everything, but old"
Good hotel, close to everything, but old. When we were the the 1st day, AC wasn't on along the hallways and 2 elevators were not working. We have to walk down stairs way to get down from 18th floor. Paking structure very confusing. May go back, since we already know the wayGenuine Expedia guest review
Loved it. The staff was great ! friendly and helpful. Being so close to beach was great. Loved the stores. Would recommend to anyone that goes !Genuine Expedia guest review
"Hotel conveniently located to everything"
Hotel itself is quite lovely. The entrance is has a beautiful waterfall and Koi Pond leading to the open air foyer and pool. The staff is friendly, attentive and helpful. I unfortunately did not eat one meal there at the hotel, but instead chose to try the local restaurants. The menu at the hotel was very enticing. Should have dinned there. Could have […] saved hundreds and probably would have been more satisfied. I wish that our room had been as modern and well decorated as the rest of the hotel. Was a little disappointed about what I actually paid for and used. And did not like the daily charge for things I did not use. Overall, it was a pleasant experience. Read moreGenuine Expedia guest review
"Across the street from Waikiki Beach"
I first stayed at the P.K. in 1970. Location is great, right in the heart of Waikiki. The facilities are approximately 50 years old, and the bathrooms & decore are dated, but they've made ongoing efforts to keep the facility up and attractive. We were upgraded to a 5th floor corner room with a lanai on two sides of the room. The upgrade was free, but […] it was because of heavy construction going-on across the street all day long, but it was quiet at night and on weekends. Surely if you had paid extra for this "view" room you would have been disappointed at the street-level racket, but since the upgrade was free, who can complain? You're going to be charged a $22 a day "resort charge" that no one mentions up front, but that does include free covered parking, which must be hugely expensive across from Waikiki Beach. Car rental at the airport was $21 a day, and with free parking why take a cab? The cab ride to & from the airport along is over $100.00! Your "Resort Fee" also gets you free WiFi and two bottles of water a day (which is like $3.00 ea at the ABC mini-mart across the street). Read moreGenuine Expedia guest review
What a great night! My girlfriend and I checked in on Friday night in downtown Waikiki for the Halloween festivities, and were exceptionally pleased by the reception at the hotel. The reception desk took care of us quickly and efficiently and upgraded us to one of the suites... which was absolutely amazing!!! The room was immaculate and larger than […] I have ever stayed in before. The bed and pillows were EXTREMELY comfortable to the point that I am wondering what brands they buy so that I can get some for my home. The shower was glassed in, and allowed us to look out over the skyline while in the shower, which was nice. The bathroom was very large, double sinks, jacuzzi tub, and a separate/enclosed water closet. Our room had a very large lanai with a great view of the surf. There were also several complimentary offers... three drink tickets, and two buffet breakfasts included. The restaurant was great and took great care of us both times we ate there. Read moreGenuine Expedia guest review
"One of the worst hotel in waikiki"
Waited at the front desk for about 10 mins to get things straight because the ran out of double beds rooms so I was given an upgrade w/ city view. When I hear upgrade? I was expecting something BIG. When I get to my room I was like... This is what you call an upgrade? OMG I wonder what my original room is going to look like if it wasn't upgraded. Breakfast […] was the worst thing ever! If not for those free breakfast coupons I would rather eat at McDonalds. No wonder they call it Free. And on top of that there is no elevator to get into the parking lot. We parked on the 3rd floor so it's a work out. Don't be fooled by this hotel pictures.. It's not what it really looks like. I don't know why this hotel is in Waikiki to begin with. What a disgrace. Read moreGenuine Expedia guest review
Very nice, we were upgraded to a pool view and had a partial ocean few. The pillows were so nice and soft. Overall very nice.Genuine Expedia guest review
"Nice hotel with easy access to Waikiki Beach"
First trip to Hawaii for our 20th anniversary. We chose this hotel based on beach access and reasonable rates. Hotel was very clean and the room was very comfortable and roomy. We enjoyed our lanai and view of the poolside. Hotel staff was very friendly and very helpful in recommending local sites and restaurants to check out. Nightly entertainment […] at the pool and lounge was a treat. Read moreGenuine Expedia guest review
"the best of everything"
the parking was easy and the pool bar was well staffed, I even got a free Mai Tai after a pigeon knocked mine over. Across the street I found a great uke instructor Caz. The people all around were great.Genuine Expedia guest review
Close to beach and shops. Investigate area behind hotel for good buys and eats.Genuine Expedia guest review
It didn't take us more than 15 min. from the time we arrive at this hotel to get into the pool. The check-in process was easy and short and the elevators were never busy. I don't know why but they had already upgraded us to an ocean view room on the 26th floor. The pool was on the main entrance by the street and very warm - just right. We could walked […] across the street and be at the beach - or go shopping 2' away. there were a lot of restaurants to eat at nearby. The concierge answered any questions we had and the travel lady arranged for a little sunset boat cruise on Friday night to watch the fireworks at the Hilton. It was fun. I liked the fact that you could sit around the pool at night and watch the entertainment from 6:30 to 8:30. Very Relaxing. Read moreGenuine Expedia guest review
One interaction with a front desk staff member was borderline rude. There was also no follow up on our complaint about the lumpy beds. Not one staff member asked if we enjoyed our stay. If we had been there longer than two nights we would have changed hotels. Beds were awful!!!Genuine Hotels.com guest review
"Room was not as expected for a Sheraton"
Room was run down along with elevators. Not as clean as expected. Location was fantastic!Genuine Expedia guest review
"Old Sheraton Princess Kaiulani"
The receptionist agent was extremely courteous, professional, and did mention that the rooms I checked in to and change to once were upgrades. I don't think it was his fault but I presume he was advice by his superior to hold the nicer and updated rooms for direct paying customer and not through Expedia customers. Just a thought. Or maybe the rooms […] were really old. The hospitality room was very clean and it is something we really liked about the hotel, because we spent the day in north shore as we did early check out. We came back in the afternoon and asked to use the room and it was so helpful to get clean up before our flight without paying late room check out. Read moreGenuine Expedia guest review
"Worst stay ever in Waikiki"
Noise from Major demolition behind the hotel drove us from the room from 7:30AM till 5:00 PM. We asked to move. However, there was no other room available. We just could not get housekeeping to leave us fresh cups in spite of requests. $25/day additional resort fee plus tax was outrageous!Genuine Expedia guest review
"Nice hotel close to the beach"
Great staff and is really close to the beach. Room was I good condition and very clean. GreAt experience overall.Genuine Expedia guest review
"ok but construction noise"
GOOD LOCATION AND SERVICE - CONSTRUCTION NOISE ON WEST SIDE OF HOTELGenuine Hotels.com guest review
"Expecting beach view instead of building view."
A/C was not cold enough, hot h20 system was goofy I facility is a bit old but it wasn't bad.Genuine Expedia guest review
Pool staff assigned in the towel section were rude especially the woman and the guy assigned in the morning of 09/05 and in 09/06 respectively. But overall our stay was pleasant, the check in staff were all very courteous as well as the housekeepers that clean ou room.Genuine Expedia guest review
"When I Arrived"
After flying for 16 hours I was Shocked when I arrived at the hotel to be told that they had no confirmation of my reservation and made no attempt to contact expedia .they made me print out my confirmation and I did not get into a room for 3 hours .Was told by the hotel that all this confusion was expedias fault which I found to be unprofessional. upon […] check out we were told we could extend our check out time when the request was made it was deined we were charged $225.00 for parking and if I did not question it it would have not been removed they billed us as having 2 cars and also a $25. resort fee that encluded parking in all there were a lot of hidden charges and the rooms we're not that big we were woken up every morning at 6 to construction drilling we a view of a parking lot. Read moreGenuine Expedia guest review
"A Little Tired But Great Location"
Hotel could use a makeover but rooms are clean and staff nice. Excellent location in the middle of it all on Waikiki.Genuine Hotels.com guest review
"Lobby was nice"
I had recently seen on their Facebook page that they had just done renovations, and the pictures looked exquisite! And then when I had arrived I was pleasantly surprised by how nice the lobby looked. I was then not so happy to see the hallways and the room, they were very much less than i had been expecting. I could have payed the same amount for something […] nicer. Read moreGenuine Expedia guest review
"Nice but needs reno"
Overall good; the Splash Bar staff was not too friendly but most everyone else was...the rooms are small and need some reno as the slamming of doors, flushing of toilets, and noisey neighbors can be heard. Central location is very good...overall value is good. Grounds are well kept but pool closes at 7pmGenuine Hotels.com guest review
The rooms have old furniture. The view was awesome. I expected the hotel to be a little more modern.Genuine Expedia guest review
"Time for an update"
This hotel is OK, but it desperately needs to be updated. This is like a relic from the 80's.Genuine Hotels.com guest review
"Noisy, can't sleep."
They gave us a room on the third floor. Between the tour bus that parked with the engine on by the window and someone shouting in the middle of the nights. Even with the window closed, it was so noisy that we lost sleep all 6 nights we were there. Will not come back.Genuine Expedia guest review
"Hotel was nice no real issues..."
Very close to the beach. Only dislike for me was that they don't offer at least a simple free continental breakfast like most other hotels do. The breakfast options they have at the hotel are expensive.Genuine Expedia guest review
"Best bed I've slept on"
Parking was a nightmare seems there is elevators to the parking but its cleverly hidden must use stairs. They have belhop to help with baggage but I had to bring my car back down from 5th floor down to loading zone for them to help, as there was no valet parking. But other than that it was great! The most comfortable bed I've slept in.Genuine Hotels.com guest review
"Beautiful resort/rooms old"
Rooms out dated and stuffy had a leaky air conditioner.Genuine Expedia guest review
stayed here before close to the beach, shopping etc. got some free things because of StarwoodGenuine Expedia guest review
"Close to the beach, restaurants, and shops."
We always stay at the Sheraton Princess Kaiulani when we stay in Waikiki. Our room had a great view, but the construction below was too noisy to sit on the balcony during the day.Genuine Expedia guest review
"OK to stay"
I stayed at the hotel seven years ago and please with it. Last week I returned and recommended two other families who are my friends. The room was smell like the old carpet building, the bathroom was stained and smell bad, the faucet is dripping water. I am not sure that we will return this hotel again even thought it is a good location to access the […] beach. Customer. Read moreGenuine Expedia guest review
"Great location. Not the best view"
Middle of shopping center and restaurants. Close to the beach. Lots of noisy construction starting at 5 am. Waitress were all slow but drinks were good. Nice shows at night. Resort fee wasn't worth $150 a weekGenuine Expedia guest review
"Unhappy with Extra Charges"
An additional resort charge of $26.18 was charged each day. For this we got two bottles of water per day, supposed free parking although we didn't have a car, and towels and fruit on the beach between 10 a.m.-2 p.m. which we didn't use. The food quality was poor.Genuine Expedia guest review
"Back side of hotel"
our room was back side, every morning except sunday @ 3:30 am the garbage trucks came in so we heard beeping as the trucks back up. also the gargae at any given time of the day or night car alarms would go off. there were 3 of us in the room and i had to call 3 different times becuse housekeeping didn't leave enought towels, toliet paper, and what was […] so bad i left a tip each day... other wise nice hotel, swimming pool was good except didn't clean up left cups and dishes. it was in a good location. Read moreGenuine Expedia guest review
"Room mix up!!"
The hotel has a beautiful lobby. But the reservation desk clearly had given my room away. When I booked the hotel you couldn't pick your room. When I got the confirmation I saw it was a king bed. I needed 2 doubles. So I called the hotel and they changed my room. When I arrived at the hotel I was back in a king bed room. They said they would upgrade […] my room to a bigger room and bring in a roll away bed. Well the room I was upgraded to was very old and outdated and smelled like musty. Of course the hotel was full so that was the only room available. But all the other rooms on our floor had been updated. So make sure when booking this hotel you get the updated room or you will be paying Sheraton rates for a motel 6 room. Read moreGenuine Expedia guest review
Don't book this hotel...much better hotels around for the price. The Hilton has much better service and grounds. Spent two days there and A waste of time and money.Genuine Hotels.com guest review
"Better than expected!"
I read some discouraging comments prior to booking, but I can honestly say that I had nothing to worry about! SPK surpassed all our expectations! Great location and staff was super friendly. Room was super clean and beds were so comfortable. No regrets!!! Awesome stay!Genuine Expedia guest review
"Overpriced and outdated"
Overpriced, outdated (bathroom, and carpet) considering it is a Sheraton. Our ac wasn't working at first, then after 20-30 mins sweating bullets the repair man fixed it. Felt as if I booked a motel and not a hotel at a Sheraton. Only nice things were the staff who were friendly, the location (close to a lot of shops), and the lobby area.Genuine Expedia guest review
"Good overall value"
Good location, nice pool area, room needs some visual help (cracked paint, stains on walls, tile floors, remote for tv didn't always work correctly & it wasn't a battery issue). AC unit worked well, but a bit noisy. Bed a bit too soft, but I need a firm mattress, probably fine for others. Fridge worked well and 2 free bottles of water each day.Genuine Expedia guest review
The hotel is In the prime location and the Staff was the best I have ever came across in all my travels. I will defiantly go back for my next Hawaii vacation.Genuine Expedia guest review
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