All hotels in Honolulu, Hawaii, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here120 Kaiulani Ave, Honolulu, HI, 96815, United States of America, ‏‎855-239-9480
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3.6 / 5Good

Score breakdown (from 841 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.8
  • Comfort
    3.5
  • Condition
    3.2
  • Neighborhood
    4.4
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4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Stayed two nights. Hotel was very nice, but a little noisy. Great location, short walk to the beach and in the middle of everything! Hotel staff was very nice and helpful
Genuine Hotels.com guest review
2 night family trip Mar 29, 2015
Susan
US
4.0 / 5Excellent
"Great staff, great location, hotel needs updating"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Have stayed at the Princess K at least five times. Each time we enjoy the location and the friendliness of the staff. However, each time I notice the hotel is more and more in need of refurbishing. This time when we arrived early we were upgraded to a better room with a lovely ocean view, but the shower head barely worked and the door frame to the lanai was patched with duct tape.
Genuine Hotels.com guest review
2 night romance trip Mar 30, 2015
Janice
US
4.0 / 5Excellent
"Great Place for 2-3 days"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great Location for a shorter stay
Genuine Hotels.com guest review
5 night romance trip Mar 26, 2015
Friedrich
US
5.0 / 5Outstanding
"excellent service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay and the staff was great.
Genuine Hotels.com guest review
5 night romance trip Mar 24, 2015
A Traveler
US
4.0 / 5Excellent
"I'd go again to the Princess Kaiulani Hotel!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
we were in the older wing of the Princess Kaiulani, but no problem with that...elevator appears old, as the color is light pastel green, so must be from the 70s? We received upgraded partial-ocean rooms on the 25th floor! We were able to check in a little earlier about2:25pm with no problem from the front desk staff. the resort fee of $25 which is NOT included in the hotels.com charge, is REALLY worth its cost before one goes and complain/scream your head off to the front desk staff helping you to check in, you get for that charge the following: 24 hour in and out access parking (this used to cost $24/day all by itself), 2 drinks (alcoholic OR non-alcoholic punch with gratuity included), 2 free water bottles in your room, free room WI-FI, and a free 4" x 8" photo by their staff photographer (which we had no time to do). So again, don't go screaming your head off about this 'hidden charge'... We thoroughly enjoyed our one night staycation (house being fumigated for drywood termites), and would not hesitate to come back to the Kaiulani!
Genuine Hotels.com guest review
1 night family trip Mar 26, 2015
Jodie
US
5.0 / 5Outstanding
"13 day getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
great. close to beach,restaurants,reasonable rate.originally booked room for 4 nights,hotel was so convenient and comfortable that we elected to stay an additional 7 nights! we'll be back!
Genuine Hotels.com guest review
7 night romance trip Mar 2, 2015
Ted
US
4.0 / 5Excellent
"Great location, old hotel."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great location, right in the middle of everything in Waikiki. The room was a little dated, wallpaper was falling off. With resort fee my room was $200 per night which was the right price to me, I would not pay full price For the condition of the room. The pool was way too cold.
Genuine Hotels.com guest review
2 night family trip Mar 15, 2015
luan
US
5.0 / 5Outstanding
"Aloha"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Amazing!!!
Genuine Hotels.com guest review
2 night trip with friends Mar 10, 2015
Alyssa
US
4.0 / 5Excellent
"Comfortable but lack the special moment"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
We stayed for eight nights and loved the location, it's in the middle of everything. Waikiki Beach is just 3 minutes walk away and the pool attendants will give you beach chairs and towels to go to the beach, they provide water n fruits twice during noon at the beach too. Housekeeping was excellent, provided us with a hamper, wine and balloon after they learnt it was our honeymoon. The cons, the shower tub wasn't very good, water was pooling quickly. The place looks a little old, if anything. Else, everything was pretty good.
Genuine Hotels.com guest review
8 night romance trip Feb 26, 2015
Eileen
US
5.0 / 5Outstanding
"Awesome Location & Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Loved the location! The beach is down the street and I was surprised the strip along the beach and all the e shopling stores there were. The hot offers free parking with your hotel resort fee and free water! The hotel was nice, offering classes. We went to the lei making class and the gentlemen who helped us was so sweet. They also have local vendors. At night they offer lical music. My favorite part was King's Village Marketplace which most days offered local vendors with yummy and affordable food. It's also up the street from where tour buses pick and drop you off. The comfort of the hotel was awesome especially after staying at a hotel where the beds weren't as comfortable. I would definitely stay here again!
Genuine Hotels.com guest review
2 night romance trip Feb 26, 2015
A Traveler
US
2.0 / 5Fair
"A little getaway"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
For the price u pay the rooms should be a lot better than the lobby area. I stayed at another hotel paid less and it was a lot nicer. The view from our room was great. Yes you can hear everything from the street at night.
Genuine Hotels.com guest review
4 night romance trip Feb 25, 2015
A Traveler
US
2.0 / 5Fair
"Not worthy of Starwood Brand Name"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
The hotel only has its proximity to shopping and the beach going for it. It is very dated and the street noise from the surrounding construction and early morning delivery trucks makes it unbearable even from the 23rd floor. We are Starwood members and believe this property is due a major remodel and in the meantime should be discounted. Stay at Sheraton Waikiki !
Genuine Hotels.com guest review
4 night romance trip Feb 5, 2015
Craig
US
4.0 / 5Excellent
"Can't Beat the Location!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
A little tired and could use a face lift, but overall good place to stay, comfortable clean room, and fantastic location.
Genuine Hotels.com guest review
1 night business trip Jan 28, 2015
Michael
US
4.0 / 5Excellent
"relaxing"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
very convenient, nice and clean
Genuine Hotels.com guest review
1 night romance trip Jan 24, 2015
Rachel
US
4.0 / 5Excellent
"Great location and amenities!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Great location. Its right across the street from the ocean. Hotel provides beach towels and beach chairs to take to the beach. They also provide 2 snack and water trips for hotel guest at the beach. They will bring water and fresh fruit. The $26 a day Hotel daily fee includes 2 free bottles of water per day, long distance calls, free wifi, and also includes the $25 a day parking fee. Rooms could use some renovations but other than that great place to stay and very clean. VERY PLEASED!!!
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
4.0 / 5Excellent
"Great choice for Wiakiki"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great location, friendly and helpful staff
Genuine Hotels.com guest review
1 night romance trip Jan 6, 2015
A Traveler
US
3.0 / 5Good
"Ok but outdated"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel was ok but a little outdated. We didn't spend much time in the hotel and the pool didn't look very tempting..
Genuine Hotels.com guest review
3 night trip with friends Dec 24, 2014
Frida
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Amazing experience right on the beach! Plus 2 pools --one for kids and one for adults. Staff were so friendly and helpful. You can walk along the beach to all the other hotels and bars. Very convenient. Bed was super comfy and room was huge! Ask for a balcony facing the ocean or pool because my "city view" was of a parking lot. They gave us a late check-out for free and there is a car rental place on-site. Very touristy as this is the Madison Avenue type shopping district, but great for a few days and a first visit.
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
3.0 / 5Good
"Only if you're in a pinch"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I stayed here for New Year's and my usual hotel was sold out. The location is great, the pool is beautiful and the lobby is lovely. But the rooms are in desperate need of a facelift. The shower squealed like a dying cat, the wifi was horrible (my iPad wouldn't even connect at all), my (old) safe didn't work and the furnishings and artwork have clearly been around since the early 90's. It's not horrid for friends or singles but for a special occasion like honeymooners you should look elsewhere.
Genuine Expedia guest review
Other trip Jan 2, 2015
Julie
US
4.0 / 5Excellent
"perfect for a short stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
the bed is nice and soft, the bathroom is dated, but clean. The room is smaller but a good size since you are so close to the beach you wont spend much time in your room anyhow. Carpets are clean in whole hotel. Non smoking hotel. night time noise facing city is a bit loud but if you are tired then it wont matter -crank the a.c and you wont hear much.
Genuine Hotels.com guest review
1 night romance trip Dec 28, 2014
Michelle
US
4.0 / 5Excellent
"Good considering price"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Very convenient location, but hotel/rooms are a bit dated. The staff was great all the way around...
Genuine Expedia guest review
Other trip Jan 2, 2015
A Traveler
US
4.0 / 5Excellent
"Excellent location, decent price, great staff."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
The location was great, across from beach and in the center of Waikiki shopping zone. Pool was beautiful, above average size and layout. Staff were quite friendly and helpful. Parking was a bit of a pain as there is no elevator. Resort fee of $26 seems a bit high but it includes the parking and free drinks, which are sadly bland, so it's average.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
"Upgraded to a suite, but . . ."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I made all the arrangements and paid for everything, but my room was dingy and run-down, while my guest was upgraded to a spacious, up-to-date suite. To only upgrade one guest seemed questionable, especially given that we booked and paid as a unit. She was very pleased, but I was put in the position of being both dissatisfied and envious. The location and site are both great, however, and I would return.
Genuine Expedia guest review
Other trip Dec 29, 2014
anyway
US
3.0 / 5Good
"4 nights of noise"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel staff were kind and gracious We were saddened by how loud it was- we could not sit quietly on balcony because of noise outside- the street The room walls- we could hear our LOUD neighbors - had a tough time sleeping- the music was too loud outside too.
Genuine Expedia guest review
Other trip Dec 24, 2014
Steve
US
4.0 / 5Excellent
"Vacation"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff are very friendly , can feel the aloha spirit , close to the beach , miss the international market, closed , overall We are planning to take a vacation again this coming 2015 , ALOHA, MERRY CHRISTMAS,BLESS NEW TEAR 2015 ,
Genuine Expedia guest review
Other trip Dec 24, 2014
theo
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great location, clean rooms that came with a welcome basket on arrival. Good amenities, would stay here again.
Genuine Expedia guest review
Other trip Dec 19, 2014
A Traveler
US
3.0 / 5Good
"Absolutely convenient location for Waikiki!"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It is a great location for Waikiki! There is no comparison for any other hotel in center of Waikiki. Its fantastic place for staying in Honolulu for sure!!!
Genuine Expedia guest review
Other trip Dec 14, 2014
A Traveler
US
4.0 / 5Excellent
"Good stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
It was a good hotel in a good area close to a lot of things. Only issue I had was there was a lot of hair left by the maid in the bathroom everywhere. That's a little bit nasty to me. Other then that everything else was clean.
Genuine Hotels.com guest review
3 night business trip Dec 1, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient Hotel!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Its very convenient location! I'd come back for the next time.
Genuine Expedia guest review
Other trip Dec 8, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very close to the beach. Beds were comfortable, however the rooms are dated and need a makeover. Would have eaten at the hotel, however, the breakfast and dinner buffetts are quite pricey. Also the resort fee is not worth what you get. Our housekeeper did a great job.
Genuine Expedia guest review
Other trip Dec 7, 2014
Donna
US
4.0 / 5Excellent
"Nice location and close to shopping and beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel staff very pleasant. Enjoyed that it was close to shopping, restaurants and beach.
Genuine Expedia guest review
Other trip Nov 29, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel close to beach, within walking distance"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a good time would love to come back and would stay again.
Genuine Expedia guest review
Other trip Nov 26, 2014
Bob
US
4.0 / 5Excellent
"Close to Everything, but old"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Good hotel, close to everything, but old. When we were the the 1st day, AC wasn't on along the hallways and 2 elevators were not working. We have to walk down stairs way to get down from 18th floor. Paking structure very confusing. May go back, since we already know the way
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Beach, staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved it. The staff was great ! friendly and helpful. Being so close to beach was great. Loved the stores. Would recommend to anyone that goes !
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
3.0 / 5Good
"Hotel conveniently located to everything"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel itself is quite lovely. The entrance is has a beautiful waterfall and Koi Pond leading to the open air foyer and pool. The staff is friendly, attentive and helpful. I unfortunately did not eat one meal there at the hotel, but instead chose to try the local restaurants. The menu at the hotel was very enticing. Should have dinned there. Could have saved hundreds and probably would have been more satisfied. I wish that our room had been as modern and well decorated as the rest of the hotel. Was a little disappointed about what I actually paid for and used. And did not like the daily charge for things I did not use. Overall, it was a pleasant experience.
Genuine Expedia guest review
Other trip Nov 20, 2014
Kim
US
4.0 / 5Excellent
"Across the street from Waikiki Beach"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I first stayed at the P.K. in 1970. Location is great, right in the heart of Waikiki. The facilities are approximately 50 years old, and the bathrooms & decore are dated, but they've made ongoing efforts to keep the facility up and attractive. We were upgraded to a 5th floor corner room with a lanai on two sides of the room. The upgrade was free, but it was because of heavy construction going-on across the street all day long, but it was quiet at night and on weekends. Surely if you had paid extra for this "view" room you would have been disappointed at the street-level racket, but since the upgrade was free, who can complain? You're going to be charged a $22 a day "resort charge" that no one mentions up front, but that does include free covered parking, which must be hugely expensive across from Waikiki Beach. Car rental at the airport was $21 a day, and with free parking why take a cab? The cab ride to & from the airport along is over $100.00! Your "Resort Fee" also gets you free WiFi and two bottles of water a day (which is like $3.00 ea at the ABC mini-mart across the street).
Genuine Expedia guest review
Other trip Nov 16, 2014
Rene
US
5.0 / 5Outstanding
"Halloween 2014"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
What a great night! My girlfriend and I checked in on Friday night in downtown Waikiki for the Halloween festivities, and were exceptionally pleased by the reception at the hotel. The reception desk took care of us quickly and efficiently and upgraded us to one of the suites... which was absolutely amazing!!! The room was immaculate and larger than I have ever stayed in before. The bed and pillows were EXTREMELY comfortable to the point that I am wondering what brands they buy so that I can get some for my home. The shower was glassed in, and allowed us to look out over the skyline while in the shower, which was nice. The bathroom was very large, double sinks, jacuzzi tub, and a separate/enclosed water closet. Our room had a very large lanai with a great view of the surf. There were also several complimentary offers... three drink tickets, and two buffet breakfasts included. The restaurant was great and took great care of us both times we ate there.
Genuine Expedia guest review
Other trip Nov 3, 2014
Chris
US
1.0 / 5Poor
"One of the worst hotel in waikiki"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Waited at the front desk for about 10 mins to get things straight because the ran out of double beds rooms so I was given an upgrade w/ city view. When I hear upgrade? I was expecting something BIG. When I get to my room I was like... This is what you call an upgrade? OMG I wonder what my original room is going to look like if it wasn't upgraded. Breakfast was the worst thing ever! If not for those free breakfast coupons I would rather eat at McDonalds. No wonder they call it Free. And on top of that there is no elevator to get into the parking lot. We parked on the 3rd floor so it's a work out. Don't be fooled by this hotel pictures.. It's not what it really looks like. I don't know why this hotel is in Waikiki to begin with. What a disgrace.
Genuine Expedia guest review
Other trip Nov 2, 2014
jennifer
US
4.0 / 5Excellent
"Beautiful view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice, we were upgraded to a pool view and had a partial ocean few. The pillows were so nice and soft. Overall very nice.
Genuine Expedia guest review
Other trip Oct 29, 2014
deb
US
5.0 / 5Outstanding
"Nice hotel with easy access to Waikiki Beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
First trip to Hawaii for our 20th anniversary. We chose this hotel based on beach access and reasonable rates. Hotel was very clean and the room was very comfortable and roomy. We enjoyed our lanai and view of the poolside. Hotel staff was very friendly and very helpful in recommending local sites and restaurants to check out. Nightly entertainment at the pool and lounge was a treat.
Genuine Expedia guest review
Other trip Oct 27, 2014
Michael
US
5.0 / 5Outstanding
"the best of everything"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
the parking was easy and the pool bar was well staffed, I even got a free Mai Tai after a pigeon knocked mine over. Across the street I found a great uke instructor Caz. The people all around were great.
Genuine Expedia guest review
Other trip Oct 24, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Close to beach and shops. Investigate area behind hotel for good buys and eats.
Genuine Expedia guest review
Other trip Oct 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Great Location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It didn't take us more than 15 min. from the time we arrive at this hotel to get into the pool. The check-in process was easy and short and the elevators were never busy. I don't know why but they had already upgraded us to an ocean view room on the 26th floor. The pool was on the main entrance by the street and very warm - just right. We could walked across the street and be at the beach - or go shopping 2' away. there were a lot of restaurants to eat at nearby. The concierge answered any questions we had and the travel lady arranged for a little sunset boat cruise on Friday night to watch the fireworks at the Hilton. It was fun. I liked the fact that you could sit around the pool at night and watch the entertainment from 6:30 to 8:30. Very Relaxing.
Genuine Expedia guest review
Other trip Oct 1, 2014
Linda
US
3.0 / 5Good
"Think again!"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
One interaction with a front desk staff member was borderline rude. There was also no follow up on our complaint about the lumpy beds. Not one staff member asked if we enjoyed our stay. If we had been there longer than two nights we would have changed hotels. Beds were awful!!!
Genuine Hotels.com guest review
2 night trip Sep 12, 2014
Kay
US
2.0 / 5Fair
"Room was not as expected for a Sheraton"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Room was run down along with elevators. Not as clean as expected. Location was fantastic!
Genuine Expedia guest review
Other trip Sep 18, 2014
A Traveler
US
2.0 / 5Fair
"Old Sheraton Princess Kaiulani"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The receptionist agent was extremely courteous, professional, and did mention that the rooms I checked in to and change to once were upgrades. I don't think it was his fault but I presume he was advice by his superior to hold the nicer and updated rooms for direct paying customer and not through Expedia customers. Just a thought. Or maybe the rooms were really old. The hospitality room was very clean and it is something we really liked about the hotel, because we spent the day in north shore as we did early check out. We came back in the afternoon and asked to use the room and it was so helpful to get clean up before our flight without paying late room check out.
Genuine Expedia guest review
Other trip Sep 16, 2014
A Traveler
US
2.0 / 5Fair
"Worst stay ever in Waikiki"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
Noise from Major demolition behind the hotel drove us from the room from 7:30AM till 5:00 PM. We asked to move. However, there was no other room available. We just could not get housekeeping to leave us fresh cups in spite of requests. $25/day additional resort fee plus tax was outrageous!
Genuine Expedia guest review
Other trip Sep 12, 2014
Cn
US
5.0 / 5Outstanding
"Nice hotel close to the beach"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Great staff and is really close to the beach. Room was I good condition and very clean. GreAt experience overall.
Genuine Expedia guest review
Other trip Sep 9, 2014
Sarah
US
4.0 / 5Excellent
"ok but construction noise"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
GOOD LOCATION AND SERVICE - CONSTRUCTION NOISE ON WEST SIDE OF HOTEL
Genuine Hotels.com guest review
1 night trip Sep 3, 2014
LH LORENZEN
US
3.0 / 5Good
"Expecting beach view instead of building view."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
A/C was not cold enough, hot h20 system was goofy I facility is a bit old but it wasn't bad.
Genuine Expedia guest review
Other trip Sep 8, 2014
VxT
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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