Please with our stay, the location and hotel standard met expectation on quality service and costGenuine Hotels.com guest review
"Good location, great value (ready for remodeling)"
This property is located one block from the beach and the very expensive hotels, so a good value. Pool area is OK. Unfortunately, our non-smoking room was filled nightly with the neighboring room's cigarette smoke, which was pretty bad. The hotel is scheduling room remodeling, which will make this a super great location. Assuming the smoke doesn't creep […] in. Read moreGenuine Hotels.com guest review
"Sheraton Princess Kaiulani"
It was a good location. Room was very noisy. Pool closes at 6pm so that was a bummer wish it was open at night. Food was good.Genuine Expedia guest review
"Worst Hawaii hotel experience ever..."
On the day of our arrival front desk girl was rude, bartender was rude.. The room had no AC the toilet wouldn't flush. We paid for a city view... We had an alley.. Hidden $25 per day resort fee.. We visited this hotel 2 years ago.. And we had a great time... If your going, spend the addition money to stay at a REAL Sheraton Hotel, as this one is now […] a dump... As most of us save dearly to have a vacation.. This was the worst money I ever spent.. Read moreGenuine Expedia guest review
After I booked and had spent a night in this hotel, I learned that the entire hotel is going to be demolished next summer. I'm not surprised as it appears that little to no improvements or upgrades have occurred here for a LONG time. The room itself was dirty and run-down. If I had paid less than $200 for this room, I might not have been upset. . . […] But paying well over $200 with resort fees, it was a major disappointment. Read moreGenuine Hotels.com guest review
"Excellent stay at Sheraton Princess Kaiulani"
One block from the beach. Hotel provides both beach towels and beach chairs to its guest. A Hotel staff also comes to the beach twice a day and offers water and fruit, I found this amazing. The rooms are inviting and the beds are quite comfortable.Genuine Expedia guest review
HOTEL IS WALKING TO ALMOST ANYTHING IN WAKIKI. BEACH IS RIGHT ACROSS THE MAIN STREET.Genuine Expedia guest review
Relaxing at pool and service was great. Close everything.Genuine Expedia guest review
"Close to waikiki, otherwise nothing special"
It was ok. They gave us a room in the tower, it was old but was decent. The ocean view is nothing to boast about, you can see the ocean if you really want to.Genuine Expedia guest review
"Very nice hotel and so close to everything."
When we arrived to the hotel around 1ish our room was ready to go. We were able to check in early without having to pay a fee. There was two front desks agents and one of them was extremely rude but the other agent was very nice. Our room was comfy and basic. Loved everything about this hotel. Everything was within walking distance which was nice. Other […] than that agent that was rude I don't see why not to give this hotel a 5 star. Will definitely be back! Loved Hawaii as well. Very nice place to send our honeymoon! Read moreGenuine Expedia guest review
We heard the whole hotel was going to be demolished. It's very clean, but as of now very old and outdated. The pool area is not what you would expect for Hawaii. Waikiki in general is very urban and city like and the sheraton is right in the middle of the city.Genuine Hotels.com guest review
right across the street from the beach, super friendly staff, and beach service!!! free internet too!!!Genuine Expedia guest review
"Not worth the money"
I will start with the positives. The hotel was nicely appointed, particularly the lobby, etc. on the first floor. The staff were helpful. On the negative side, the rooms seemed older and well used. The staff seemed to want or expect to receive a great deal of money on a regular basis. Overall, seemed to be a little too commercial . There did not seem […] to be kindness or respect. I would not recommend. Read moreGenuine Expedia guest review
The location is great! The hotel has everything you need. Only complaint is that it's outdated & needs to be remodeled. But for the price it was worth it.Genuine Expedia guest review
Window view was of parking garage and shower stall looked mildewy.Genuine Expedia guest review
"Excellent View from the corner room!! Great view!"
Very good experience. I had ordered champagne for the arrival, it wasn't delivered until later and with no ice or proper glasses.Genuine Expedia guest review
"INTERNET & HOTEL ACCOM. FEE"
Location is good. Rooms need to be updated. Hotel accommodation fee is a joke, you would think a hotel of this stature would have internet in the rooms. They say they provide for free---never happened.Genuine Expedia guest review
Common areas were great. Our room showed its age. Location is great directly across from Waikiki Beach, and half a block from the International Market Place.Genuine Expedia guest review
"Close walking distance to beach"
Close to beach and shopping in downtown Waikiki. Hotel is very old Hawaiian in decorations instead of modern. Nice pool area and bar. This is a good family type hotel. They will allow you to check out beach chairs and towels. Between 10 and 2 they will offer water and refreshment at the designated beach area which is included in the hotel amenities […] . Read moreGenuine Hotels.com guest review
"Nice for the price."
We stayed at the Sheraton Waikiki the last time we were in Oahu, so we thought that staying at the Sheraton Princess Kaiulani would be a big downgrade. We were pleasantly surprised. You don't have the nice pools, but we did enjoy the fact that I was not nearly as crowded or busy as the other Sheraton. The breakfast buffet is nice. Although the rooms […] are rather old looking, they were kept reasonably clean, and nice if you don't plan to stay too much in them anyway. Read moreGenuine Expedia guest review
"Close to the beach but hotel rooms are run down"
I used to live in Hawaii and I know this hotel was a great hotel. This hotel was close to everything especially the beach and it's in the center of Waikiki. Staff are excellent and very accomodating. The pool is a plus considering I brought my daughter and her friend. I will definitely stay here again but the rooms are a little bit small and run down. […] Parking would defenitely needs elevators especially for handicapped guests. I'm glad that parking is a part of the resort fee and one of the reasons why I choose this hotel. I know the hotel would be renovated next year and I'm looking forward to my visit again within the next few years. Overall, I would recommend you to my friends and family here in the mainland. Read moreGenuine Expedia guest review
"Location was great very good view of the ocean"
Was a great experience since this was my first time in HawaiiGenuine Expedia guest review
"Old hotel near the beach."
Hotel is chopped up...elevators don't always take you to the wing you are on. No valet parking, but two parking garages. Unfortunately, it took us 30 minutes to find the correct garage where we had parked the car. We had an early flight, so it was very inconvenient. No elevator to the 5th level, so walking with luggage is impossible. I would only stay […] here again if I didn't have a car. It's walking distance to lots of restaurants and the beach. We were also put into a wing with several high school senior trips. Very noisy all night long. Room was clean and had a fridge. Bathroom needs to be remodeled. Read moreGenuine Expedia guest review
"Great place for relaxation!"
Hotel is in a good location. Some parts are a little dated but heard they will be doing renovations in the next couple years. Beds were extremely comfortable! We didn't spend too much time in our room but after a long day out, it was nice coming back to a comfortable bed. Everyone was very nice and the 2 free cocktails when you arrive didn't hurt : […] ) Read moreGenuine Expedia guest review
"Great hotel for a girl getaway"
This hotel was awesome! I went with one of my friends/co-worker. The whole lobby/lower floor was open to the air so no matter where you were in the lobby you could feel the warmth of the air and light breeze that was always blowing. The room we had was perfect for what we needed. We were always on the go and didn't need the room but just to sleep, shower […] and keep our stuff. They did have a balcony that was also nice to sit on in the morning and evening and take in the beauty of Honolulu. The hotel was within easy walking distance of everything (less than 2 blocks from the beach). I would definitely stay here again! Oh and the staff was always so nice. Read moreGenuine Expedia guest review
"nice hotel at a great location"
have difficulty accepting the $23 per day charge for: wi-fi access, 2 bottles of water and parking privileges which weren't neededGenuine Expedia guest review
What a disappointment. We have stayed at Sheraton hotels before and have been pleased. This hotel is way past it's prime. The staff was nice but the facilities need a serious upgrade. The air conditioning barely worked in the room. Housekeeping had to bring a fan up to our room. The whole facility is run down. The breakfast buffet left much to be desired […] and was hardly worth the hefty price. The pool is only open until 6pm. Read moreGenuine Hotels.com guest review
Great location. However, after arriving we found out that there was a $23 a day resort fee. We didn't eat at the hotel because it was pricey. $40 per person dinner buffet. Aside from the pricing of the food and drinks it was an overall good experience. It's right in the middle of everything and I would stay there again.Genuine Expedia guest review
"still a grand hotel in Waikiki"
Sheraton Princess is and has been one of my favorites for a long time.. Sheraton is always reinvesting and remodeling to keep this grand ole hotel up to date and maintained... only problrm we had was our roon had the two twin beds instead of the usual king ... but would dtill recommend the propertyGenuine Hotels.com guest review
"Great for family"
Location close to everything.. I don't like the bathroom sink it looks dirty . We have welcome drinks for free I love itGenuine Expedia guest review
"MCHS March 2013 Hawaii Trip"
Very suprising hotel, staff was friendly and we got the room we wanted. The lobby has an open air feeling which to us was very inviting and relaxing. Location of the hotel was excellent as it is located almost in the middle of all the shops, the ladies in my life were happy! The hotel also offers guests free beach chairs to use and if you lounge on […] the beach in back of the "Duke" statue, certain hours of the day they will bring water and fruits to you for free, awesome! Oh, walking distance to the beach, a mere 2-3 minutes. The only draw back to the hotel was that the pool closes early and there is no hot tub/jacuzzi. However, all guest are entitled to use other Shereton hotel's ameneties that are in the area, hint hint just ask as your key card is programmed into their system. The hotel also offers nightly band and hula entertainment. More can be said about the Shereton's Princess Ka'iulani Hotel, but I think you get the picture on how 'we' liked it. With this review, I hope your experience will be as good or better than ours, Aloha! Read moreGenuine Expedia guest review
"close to Waikiki main beach"
Hotel was older but clean and the staff was very friendly and helpful. Beach towels and beach chairs available for checkout made it very easy for us to head to any beach on the island and enjoy our day. Pool area is big with plenty of room. Live music at night pool side was beautiful and relaxing...something for everybody from sun up to sun down.Genuine Hotels.com guest review
"Hotel old and needs updates."
The rooms were small. There isn't enough room to put your belongings. The handles on the dresser drawers were broken and made them hard to open. The buffet is "over" priced for what the hotel is. When the room was cleaned, one of the cleaning days was off, compared to the others. (no trash bags, fewer towels and didn't take away room service glasses.) […] The access to the parking garage was confusing, the path to the garage wasn't well marked. You have to walk past garbage and building materials. The pool area was very small and packed with table and chairs. On a positive note, the office staff was very helpful in answering questions. The location of the hotel, beach access, shopping, restaurants and tour buses were good. Read moreGenuine Expedia guest review
I stay ther once before and really likd it then so I wanted to take my husband back there. We had a great time. One thing that was a litte disappointing wa the cost of the buffet. We both thought it was overpriced.Genuine Hotels.com guest review
"Always a great choice"
I always try to stay at Princess Kaiulani (PK) on Oahu. The location is the best; equi-distant from each end of Waikiki and a comfortable walk either direction. The atmosphere is intoxicating, and I love browsing the arts and crafts from the local artisans that set up every day. The staff is friendly and conscientious. I book rooms with the pool view, […] and it usually comes with a partial ocean view. It's great to open the lanai door at night, look at the lights and ocean, and listen to the wonderful entertainment coming from poolside. I appreciate their computer access; there are enough so that when you need boarding passes there's no line. I think PK has the fastest elevator service ever. Punch the button and it's there. A terrific value that won't break the bank for some leisure time in paradise. Read moreGenuine Expedia guest review
"good location but need upkeep"
room is clean but a little old compared to the other hotels in waikikiGenuine Expedia guest review
"A lot of bang for your buck!"
We spent a lot of time after the beach by the pool, and in the splash/bento bar in the evening. The servers/waitresses were attentive, with a good blend of humor & light-heartedness, which is a good vacation atmosphere. We found everything we really needed within the hotel, or very short walking distance from the hotel. Loved that chairs & towels for […] the beach were provided by the hotel, and really enjoyed the delivery of cold bottled water & fruits to the beach. Planning trips and activities from the activity desk in the hotel was fantastic. We were happy with the staff, the location, activities, food, & housekeeping was responsive to requests. Would absolutely stay here again-great bargain for the money. Read moreGenuine Expedia guest review
"Wonderful Anniversary Stay!"
I loved how helpful and friendly the staff of the Hotel are. They were great! Everyone knew their job and was supportive and anxious to please. I also was very impressed with pool. It was clean and well cared for. The Big Kahuna staff were fun! I understand that some people feel that the pool is not warm enough but it was perfect for exercise and to […] cool off on the very warm days while we were there. We had a wonderful experience checking in with Uyen who also followed up with us to get internet in our room on our I Pad. From the pictures and descriptions on the Hotel web site I had expected a cafeteria style food area where we could pick and choose items. That is not the case. It is a fairly expensive but very tasty buffet OR an ala cart selection of plated meals which were also fairly expensive but excellent. I was a little concerned about the birds landing on tables where plates and silverware were set out. That is just how an open air eating area is. The $18 resort fee was the way to go to cover parking, internet and water daily. Good idea! We highly recommend this Hotel and would definitely return. Read moreGenuine Expedia guest review
"Expedia update your info."
Expedia information was incorrect, as much as I hate to admit it I am a smoker and booked a smoking room, My flight was very long and there were two babies taking turns crying for most of the flight. Check in took quite a while and the only thing that kept my spirits a float was that when I got to my room I would be able to sit on my balcony have a […] drink and a smoke and chill. I was sorley disapointed to find that the hotel was all non smoking. I realize that this will be a "Oh well, to bad for you" for many of you who read this but for those of us who still have the habit I think you will relate. All in all we had a wonderful time just incovienent for chillin with a smoke and a drink. Read moreGenuine Expedia guest review
"A fine hotel"
This was the second time we stayed in Princess Kaiulani. We like the location, and historical decor related the Hawaiian princess. Depending on which hotel building your room is, the noise level is perhaps different. In our most recent stay, we had a room facing the international market. The street musicians kept us up till 1 AM for a few nights. If […] you are night owls and stay out late, this won't be a problem. Read moreGenuine Expedia guest review
"Terrific Hotel for Everyone"
The Sheraton Princess was a wonderful hotel. The staff were all very kind and friendly. I highly recommend a "pool view" room even though it is a bit noisy with all of the Waikiki night life. You can eliminate this noise if you bring a "white noise sound machine" with you and turn it on overnight. The best thing (besides the beautiful pool view) about […] the pool view rooms is that you can sit out on your balcony (your lanai) and listen to beautiful music every night from about 6:30 p.m. to about 10:30 p.m. The Hawaiian music is heavenly, and the young hula dancers dance beautifully. Other reviews say there is no elevator in the parking garage but they are partially wrong. There is an elevator in the parking garage, but ONLY if you park on one of the top two floors. We learned that about the third day. The breakfast buffet at the hotel is awesome. They serve traditional American fare such as scrambled eggs, bacon, sausage and toast. They also serve the beautiful, fresh fruit from the islands, pineapple, guava, papaya, cantaloupe, honeydew and red grapefruit. There is a chef who makes you a made to order omelet or just a fried egg or two. The hotel caters to the many Japanese travelers too, and offers fish, salad, and white rice for breakfast. Overall, terrific hotel. Read moreGenuine Expedia guest review
Stayed in the past, old well kept, due for make overGenuine Hotels.com guest review
"One Time Experience"
It wasn't a great experience staying at this hotel, although I enjoyed my time in Hawaii but I will never stay at this hotel again. The hotel was very outdated and the room I stayed in was run down, scuff marks on wall, wallpaper peeling off the corners, mold in bathroom, cobwebs in the curtain corner. To be honest, I would not recommend this hotel […] to any family or friends. Read moreGenuine Expedia guest review
"Great location! Great hotel!"
Our experience was amazing at the hotel! They even gave us 2 bottles of champagne for our anniversary! The staff is really friendly and helpful! I highly recommed this hotel! And the location is great!Genuine Expedia guest review
My husband and I went to stay here for our honeymoon and the customer service was fabulous. We had a rental car and used it once our whole trip. Their tour and activities counter was wonderful! We booked all of our daily events through them and the staff was so helpful. The surrounding was nice and we had an overview of the pool. We received free drink […] cards at signing into our room and the atmosphere was so relaxing. One thing we wish was different was having the pool open later, it had closed by 6pm daily. By the time we were back from snorkeling, parasailing and cruises through out the day times we were in Hawaii - we had no time to make it to the hotel in time to enjoy the pool and bar service at the same time. The live music at the bar/pool area was so nice as well, I loved the acoustic touch it added to the bar scene. I would definately refer this hotel to another couple going for their honeymoon. Plus this hotel was close to shopping, bars, cafes and the beach! Read moreGenuine Expedia guest review
"Great Vacation spot."
We had a really nice time there. We had our 25th annaversery and can't find anything wrong with it.Genuine Expedia guest review
"Better than I expected"
This hotel has been re-modeled recently, it looks better than I saw online. Great view in their high ocean view room~~~~I would recommend this hotel if you are the first timer in Waikiki.Genuine Expedia guest review
after seeing the room, we changed hotels. We went to the Sheraton Waikiki and paid the extra. This hotel was fine.Genuine Expedia guest review
Response by Sheraton Princess Kaiulani We regret to learn that you chose not to stay with us, but are pleased to learn that you selected our sister property for your accommodations. We apologize that our rooms did not meet your expectations. Mahalo.
"Happy in Waikiki"
Great Location! Close to everything. Good Value for the room rate. Comfortable beds and Nice Staff.Genuine Expedia guest review
"the aloha vacation"
This was my second time staying at princess kaiulani hotel and my family and i enjoyed our stay. you are in a great location . food shopping and the beach. If u would like great burger go to TEDDY'S BIGGER BURGER . You can get a 5oz up to and 18oz i recommend it.Genuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha and mahalo for taking the time to review our hotel. We appreciate your comments and are happy to learn that you enjoyed our location in Waikiki.
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