We stayed here for one night as we had to catch a flight back to NYC the next afternoon. The front desk was very helpful and upgraded us to a partial ocean view room. We had no bad experiences at all here, but the hotel is dingy looking and badly needs a serious upgrade, which they seem to be in the process if doing. It's ok for a night or two, not […] for an extended stay. Would not eat here, the dining area smelled gross and didn't look clean. Hope they fix this. Overall, not terrible. The room was clean and met our basic needs. It was on the 7th floor, which was ok. Read moreGenuine Hotels.com guest review
"Nice to close to the beach"
Nice hotel, its near to waikiki beach,good restaurants and shopping botiques...thats why it is easy for us to walk around the strips of waikiki...Genuine Expedia guest review
We chose the hotel because of the reasonable price as a hotel near Waikiki beach, We realized the hotel was great enough!! I had read some reviews before which pointed out the out-dated building and molds in bathroom...but I don't think the hotel looks so old or didn't see any molds. Our room was very clean and comfy. Besides, the hotel concierge was […] very informative. She suggested some restaurants based on our preference, and gave us very clear direction (and the restaurant was awesome!!) .One thing I was concerned about was the construction right next to the hotel building. Our room faced to the construction and heard a lot of noise during a day (it was an ocean view room) . Anyway, we are definitely satisfied with the hotel service and price! Read moreGenuine Hotels.com guest review
The entry way was a tropical setting gave a good feeling. The pool boys were nice, friendly and helpful. Having a hospitality room was a wonderful surprise.Genuine Expedia guest review
We enjoyed to stay at this hotel at the first time. We could easely walking around the main street, shopping. We had a good time at wikiki beach also hotel's pool. We could enjoy to see the classical Fra dance and music every night. We hope to visit this hotel next chance.Genuine Expedia guest review
"Nice place to stay.did have to pay $25 extra daily"
Very nice view. Although we payed upgrade fee. We told them we came back for our 30th anniversary. The Lady got us a lovely view and was going to send a bottle of wine, but had to go back and remind them later and they did bring it to the room. I think folks need to know how much extra costs there actually are. Would be nice if y'all would Complementary […] send some Malsadas from Leonard's that would make up for not knowing about the extra costs. Mahalo, Nancy Dach Read moreGenuine Expedia guest review
Be prepared for a poor customer service when you choose this hotel. Would not recommend this hotel - if you're looking for a pleasant vacation in oahu. The front desk staff as well as manager were extremely unpleasant and unwelcoming. They lacked essential knowledge about the rooms (such as bedding, view etc) and made us run from one room to another […] which btw were located in separate towers. This was totally unacceptable after a good 6 hr long journey and pretty late at night. The least they could've done is apologise for the inconvenience. The rooms are crammed and with dirty carpets and shabby wall papers. The tours and activities kiosk located in the hotel lobby again didn't have any good knowledge to share. interestingly the activity booth in Hyatt ( just across the street ) was much more helpful and knowledgable. In a nutshell - not a great bank for your buck. Extremely disappointed with expedia for hooking us with this hotel. Read moreGenuine Expedia guest review
"Convient location to beach, shopping and resturant"
Slow check in process and the guest rooms need remodelingGenuine Expedia guest review
"Close to beach, nice staff"
Room was super small and dirty, very dated and grosse.... Staff was pleasant, Norman in the beach service was wonderful and very helpful Hotel was close to beach and everything we wanted to doGenuine Expedia guest review
I loved staying at Sheraton Princess Kaiulani. The hotel and our room was clean. The service was always great between the front desk, room service, housekeeping, and the workers in the restaurant / bar area. The location of the hotel was perfect.Genuine Hotels.com guest review
"close to the beach"
The Kaiulani was close to beach and a ton of shopping. The service was pretty good. However, the rooms in the tower we were in are older and the air conditioning is *extremely* loud, more than white noise loud, like you have to raise your voice to talk to someone in the room. Overall though, it was a good value, in that the location was great, and most […] of the time spent in the room is recovering from outdoor activities (sleeping). Read moreGenuine Hotels.com guest review
"Nice hotel. Located walking distance to everything"
Hotel is centrally located to everything. Shopping, beach, eatery and other. Room is a bit small, but comfortable.Genuine Expedia guest review
"Nice, but a bit dated."
Overall this is a nice hotel in a good location in the heart of Waikiki. Be aware, this is the second oldest property on the beach so...Genuine Expedia guest review
"a really nice hotel central to all facilities"
1 problem I paid 80 USD for a room upgrade, due to a booking mix up, and went up 16 floors to a smaller room. this is not my idea of an upgrade and I felt this was very disappointing .I went from 1067 to 2661(same view) also there was no warning about the noise from the construction site next door starting at 6am every morning. The health centre could […] benefit from the addition of showers and sauna jacuzzi etc, very disappointing to have to travel 24 floors after a shower after a workout. Read moreGenuine Expedia guest review
"Great location, close to the beach and shopping"
The hotel is classy without being stuffy. Staff are extremely polite, friendly and helpful. The pool and pool area is well serviced and well monitored making it enjoyable for those with children as well as those without children. The buffet is well presented with a wide range of tastes catered for.Genuine Expedia guest review
"Close to beach, very nice lobby"
Outside of lobby halls are shabby, carpets stained. Small, crowded roomGenuine Expedia guest review
"Business and Leisure"
I was at Sheraton Princess Kaiulani for business. It is a 3 star, but service was 5! The check in was a bit slow, but the staff are very informative and great service minded. The rooms are in ok shape, clean and functions for business or leisure stay. It's in a great location by Waikiki and close to everything you need. They provide free WiFi and parking […] if you are a guest. Outside the balcony can use a bit of touch up and light in case you want to sit outside the balcony. If you need a taxi, make sure bellman confirms to the driver that they take credit cards. The taxi should take credit card, but they don't comply with the hotel and later cheats. Make sure bellman speaks to the taxi driver in front of you, or else you can report it otherwise. I would return to Sheraton Princess again, when I return to Waikiki. It's close to the beach, plazas, great service staffs. Read moreGenuine Expedia guest review
"Perfect location. Perfect everything."
Tremendous staff embodying personalities to the characters of forgetting Sarah Marshall. This specific Sheration is without question a gem.Genuine Expedia guest review
"Location good. Rooms not so much"
Good location. Friendly and attentive staff but rooms left a lot to be desired, and we got upgraded at check-in. Room was more motel quality than hotel, especially a Sheraton. Most likely will not stay there again.Genuine Hotels.com guest review
"Honolulu hotel Close to beach."
We chose this hotel to be with family already booked. It is to be renovated next year. Rooms clean and quiet. If you are in the "tower" there is always a wait for the elevator. Short walk to designated beach area. You must carry your own chair and towel. Hotel brings a piece of fruit and a bottle of water during the day. Live music starts about 6PM […] but the pool closes at 6:30. Read moreGenuine Expedia guest review
"You can find much better for this price"
Outdated facility. Old rooms with poor ventilation. The thermostat had 2 options: Low AC and High AC. The hotel operator never answered the phone when I tried to make contact from my room. My view was of a parking garage (but I am sure you can pay more for better views). The refrigerator was on the floor of the closet. Housekeeping staff seemed ambivalent, […] not terribly friendly. Carpet in my room was not clean. This hotel does little to support the Sheraton brand. Read moreGenuine Expedia guest review
"The amazing hotel"
It was amazing service and the workers we're very nice and had really good food thereGenuine Expedia guest review
* Upon arrival at reception desk, it seems that the quality of service was dependent on who attended to you at the desk. * My experience with the bartenders was excellent but that could not be said of the wait staff (placed order with wait staff and it either took a considerable amount of time before my order was completed or my order was completely […] forgotten. Read moreGenuine Expedia guest review
Pros: Close to the beach, shopping and dining places. The hotel has traditional music and hula performance every evening. Parking is on-site and the fee is included in $26 resort fee. The surrounding area is a very nice place to walk day and night. The lobby and restaurant are very busy but we still felt comfortable and relaxed. Staffs are nice and […] helpful. Cons: Rooms are clean but could use some updates. Tips: Breakfast is not included, but there are well known fast food restaurants that serve breakfast nearby. Summary: We'll be staying here again!! Read moreGenuine Hotels.com guest review
really good, really fun, I really enjoyed the place !Genuine Expedia guest review
"Soso for the money"
Since it is not possible to get decent stay in Hawaii for decent price, we have to feel lucky for this deal.Genuine Expedia guest review
"Get away overnight stay in Waikiki"
The staff was excellent in every department. The room was air conditioned and clean. The beddings (Bed Comforter) was white and brand new. We were given signature drink coupons and continental breakfasts for free. We truly loved our stay and look forward to staying there again in the near future.Genuine Expedia guest review
"okay hotel, centrally located"
Hotel is outdated and is in desperate need of renovation. We saw a post that stated the hotel will be closed in spring 2015 for renovation (about time!). We stayed in the basic room and did not upgrade. For a Sheraton hotel, I was shocked at how small the room was and how rundown the decor was. Walls are very thin, we could hear our neighbors having […] a normal conversation (and much else). The good thing about this hotel is the location is central to the waikiki area, even though we drove around to explore every day we were there. Read moreGenuine Expedia guest review
Great value for the money. I'll stay there again!Genuine Hotels.com guest review
"Really for that price!!!"
Few words could describe this hotel over charge for everything and waste people's time by signing up for Starwood perferred guest program which does not save you any money except for one free continental breakfast oh and you can only have the cold items no eggs etc... Pathetic!!! If you want to stay there don't bother if you are having a meeting it […] would be acceptable!!! The rooms remind me of a red roof inn!!! Good luck staying there!!! The valet and bell stand staff were awesome!!! Read moreGenuine Hotels.com guest review
"Nice hotel, great location"
The hotel is in a great location. Close to the beach, shopping and just about any type of food you could want. The staff was friendly, professional and very easy to work with. They let us check in early and allowed us a late check out. The resort fee included parking. The only thing lacking in the room was a microwave but we survived without one. The […] beds were comfortable. The pool area was clean and enjoyable to sit around. Nice hotel with great rates. I will definitely stay here again and will recommend to anyone I know that is going to Oahu. Read moreGenuine Expedia guest review
The first night the toilet wouldn't flush, called the front desk, was told someone will be there to fix it in 7 to 10 min., after 20min, I came down to the front desk, was told that they were not able to find an engineer to fix the toilet, and could not say how long someone will be there. finally after about half hour, the plumber fixed the toilet. […] one of the light was not working, and the bath had no vent, so it was very humid after a shower. Other than that, the room was clean, the towels and bed sheets were clean and the beds and pillows were very comfortable. The staffs are friendly especially the ones in the concierge who gave us a lot of help on directions and restaurants. The lady agent at the travel desk were somewhat rude at times. The burgers were the best, even better than those in California. The pork sandwich was very tasty. The Friday night buffet was very good, the prime ribs, clam chowder, cheese cakes were very good, but not the crab legs which is very dry and not fresh. The Tuesday night buffet was very disappointed, the prime rib was over cooked, no clam chowder, no cheese cake, and only sponge cakes. Read moreGenuine Expedia guest review
The location was absolutely perfect as the beach is across the street and tons of restaurants and shopping. The hotel brings water and fruit right to you at the beach. We had a blast.Genuine Expedia guest review
Certainly didn't live up to the name. The condition of the room was not up to par and the condition of the bathroom was well below acceptable level. And the noise level well above the acceptable decibel level. One good thing about the facility was customer / maid service.Genuine Expedia guest review
"Nice hotel in convenient Waikiki location"
Biggest plus with this hotel is that it's in a great location, less than a block away from the ocean and all the popular attractions, restaurants, and shops in Waikiki. This is ideal if you're a tourist and it's your first time in Hawaii, as it was for us. You can pretty much walk to anything you want to do in Waikiki from this location. The hotel is […] in decent condition. It's not the best and it's not the worst. The staff is very helpful and courteous. They have a nice pool and outdoor bar. They also have a business center with computer/Internet access and free printing available to hotel guests. This was a great plus for me. Not many hotels offer computer access so I was very pleased to see that this hotel does. We really enjoyed our stay and the convenience of being near so many things. I would consider staying here again if I came back to Oahu. Read moreGenuine Expedia guest review
"Great location, very good value"
Room was a bit dated but very comfortable, hotel staff great, location the best, across from dukes, hula grill, Cheesecake Factory. We appreciated the late checkout hospitality room they made available, so we could have a swim then shower before leaving. All in all, excellent experience at this hotel and I'm glad to recommend it.Genuine Hotels.com guest review
"Enjoyed our stay"
Unsure of what to expect after reading the bad reviews but very happy with our stay at this hotel.Genuine Expedia guest review
"Old tired and dirty"
Very disappointing. The first room we were given was disgusting with old dirty smelly carpet, mold in the bathroom and rust all over the tub. The elevator had a bowel of cereal on the floor. The service manager was pleasant and changed our room and comped us 2 drinks. The pool was tired and falling apart. Never again at this dumpy hotel.Genuine Hotels.com guest review
"Nice hotel in the middle of the action"
We enjoyed our time here. Our room was just fine--nice balcony. It's an older hotel, but kept up well. The duvet was comfy as was the bed. Nice flat screen TV with many channels and movies. The in-room safe worked well and was roomy. Nice little fridge. The hotel was within walking distance of the beach, shopping, the zoo, the aquarium, etc. We had […] a car so we drove a few places, too. Parking was easy in the hotel parking garage and was included in the $25/day resort fee. We thought that was fair. We loved that you could check out beach chairs and towels. The chairs made our beach experience A+. Read moreGenuine Expedia guest review
Overall it was very nice. Staff responded quickly to our needs. Splash Bar restaurant needs quicker service. We had to wait for some time to be served. We also had to go to front to receive our check so we could leave.Genuine Hotels.com guest review
"Sheraton Princess Kaiulani"
I feel like this hotel was overpriced. In addition, when I arrived they added another daily "resort fee" charge. The hotel buffet style restaurant was expensive and didn't have a lot to offer. The rooms are old, dusty and grimy. The bedding seemed clean. They said they are remodeling this summer. Maybe things will improve. There are only four very slow […] elevators to the rooms and they are always very crowded. Read moreGenuine Expedia guest review
They are closing in August for two years to rebuild the total facilityGenuine Expedia guest review
"location was ideal"
they don't help jump start the car but otherwise helpful mostly.Genuine Expedia guest review
"Good location, disappointing facility."
Started with an issue with parking, finding a spot with an elevator to lobby. Room very outdated. Very expensive and disappointing breakfast buffet.Genuine Expedia guest review
"January 2014 stay."
Could use some updating. Somewhat dirty. Staff was very good and helpful. Ladies manning the night doctors office were pre-occupied. My wife had trouble getting their attention. Our Maid was very helpful as well as the event planning desk. The food was fair for the value.Genuine Expedia guest review
On 7/2/13 I arrived, I realized that my departure flight is at 10:45 pm and the room must be vacant at 12pm, so I asked the clerk what accommodations can be made for me. She said that I can stay in the room as long as I want at a fee of $15.00 per hour. I agreed to it because my children were with me. After coming to that agreement the next 7 days were […] good. On 7/9/13 ,my 10 year old son said his vision is very blurry and he can hardly see,This occurred after getting out of the pool. Well ,that made me a little nervous because he was in the pool every day and this did not happen before. I was told to tell the security guard. The security guard listened and said O.K. .I asked him if he is going to write a report ,just incase something is really wrong. Then he took out this minature size telephone book and wrote something. I asked him for a copy of the report and he said he cannot give me one. I took my son to the clinic and they said this can happen after swimming. After that we were lying around in the room and a hospitality clerk tells us that we can continue to stay until 10 pm ,but not in this room. I went downstairs to speak to the the manager and he confirmed that I have to leave my room because a Japanese Group is coming and they demanded that particular room, Well .that made it quite clear to me that I am not as important as the Japanese Group, especially when I saw the moldy smelling, broken lock, fridge leaking dilapidated room I was placed in. Read moreGenuine Expedia guest review
"Hidden Fee in Paradise."
They charge a Resort fee of $26 per day. Not happy about that since we have booked everything online and did not expect any ADDITIONAL fee. Why get charged Resort Fee for a parking lot we are not using, $1 water we could buy ourselves, gym entrance we didn't want to use...etc. It would be nice that they give us the option of purchasing the resort amenities...but […] here we are forced to pay. Staying there for 6 nights forced us to pay over $150 in Resort Fee we did not even use. Other than that, the hotel is well-located and very clean. Read moreGenuine Expedia guest review
"If only for the location"
When I checked in, the AC was very loud. I asked to change room. After change room, the shower was leaking. Condition is very bad. Location is good. if you want to spend $200 per night, I would not recommend to stay here.Genuine Expedia guest review
"Okay Hotel - but its age is showing..."
We got there around 12:00 but our room was ready only after 2:45PM - we were tired from an early morning flight and having to wait for almost 3 hours after having checked in - was a major irritant. The staff were pleasant and apologetic - but couldn't get things moving faster. We got an upgrade to partial ocean view / city view from a standard. room […] was just okay - it felt cramped. The floor were a little damp when we entered - but dried up over the course of our stay. The fixtures are turning old and the bathtubs had cracks in it. The staff are great friendly and helpful - they even allowed for late checkout at no cost. The resort fee allowed for free parking and free internet. The overall look and feel for this hotel is very dated and there is a weird musty odour in the lobby / dinning area (probably from meals past). Overall our stay was okay - but for the money you pay for this place - it should be much better! Read moreGenuine Expedia guest review
"Daily Resort Charges!!!!!"
Check in process was easy. Housekeeper was thorough and so friendly. Location was great. Enjoyed the complimentary drinks at the bar. Beach providers did a good job serving water and fruit. Bar prices were high Weren't aware of the daily $24 resort charges that were mandatory. We feel they should have been included in the room priceGenuine Expedia guest review
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