Hotel location is awesome! Staff is friendly. Hotel is rundown. Pricey breakfast & dinner buffet. Have to go offsite for smaller & cheaper meals. Which you're surrounded by many options. Pool does not not have hot tub and closes at 6pm. No wifi in room. only in internet area by Lobby. Hotel is decent enough for the amount of time you'd spend in the […] room and for the location. Read moreGenuine Hotels.com guest review
"Great location but the hotel is a little run down."
Our room had a sliding glass door to the balcony. The glass door rattle all night long and kept me up. The coffee maker tray that the coffee maker, coffee and tea was sititng on was not clean. On one ocassion I had to call housekeeping to bring plastic cups as housekeeping did not provide new/clean plastic cups. On another ocassion, the tissue box in […] the bathroom was not changed and the empty box was left. The hotel needs a renovation/update as everything is pretty run down and the hotel is not a 2 star hotel but everything is pretty worn out. Also the self parking garage has no elevator therefore if you are carrying heavy items you need ot plan ahead. The only plus about this hotel is location and it is across the street from Waikikii beach and close to the strip for some night life. Read moreGenuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha and thank you for submitting this review regarding your recent stay at our hotel. We apologize for the less than satisfactory experience you had while staying with us and have shared it with our management staff. We do offer an elevator in our parking garage on the tower side and we apologize that this was not explained to you upon arrival. Mahalo again for your feedback.
"Ok hotel for the price."
Very noisy outside. Our room faced parking garage. Trucks backup alarms going on until 2:00a.m.Genuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha and thank you for taking a moment to review our hotel. We apologize for the noise levels you experienced while staying with us and have shared this feedback with our management team. Mahalo again.
The room was small and the bathroom was outdated. It needs to be remodeled. We had to ask for a different room because the bathroom was dirty. They quickly gave us another room. The one thing I loved about the room was the bed. BEST BED EVER! So comfortable. I looked forward to going to bed every night. Best sleep I have had in a long time. They also […] gave us an extra hour at check out at no extra charge. The staff was really nice. You get beach towels and chairs from the hotel for your use at the beach. Overall the hotel was good for the price I would stay again. Read moreGenuine Expedia guest review
"Nice hotel with a great location"
We could not get back to the hotel due to streets being closed due to Pro Bowl festivities!Genuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha Denny and thank you for taking the time to provide feeback regarding your recent visit with us. We apologize for the inconvenience you experienced in trying to return to the hotel due to the Pro Bowl festivites. Mahalo.
"Good for everyone"
Nice, clean, quiet, & good atmosphera.Good size sweeming pool. Perfect for families, couples, or groups. A plus for the "in action" crafts exhibitors in the lobby. The tour & travel desk lady was fantastic.Genuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha Al and thank you for taking the time to review our hotel! We're pleased to learn that you enjoyed our swimming pool and lobby exhibitors. Mahalo!
Great trip,we were well taken care of in the hotel.Genuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha Alice and thank you for taking the time to review our hotel. We appreciate your feedback and are happy to learn that you enjoyed your trip. Aloha.
"Great Waikiki location"
Great location near everything on the beach. Rooms need updating. Good value for the money.Genuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha David and thank you for taking the time to review our hotel. We're happy you enjoyed our convenient location in the heart of Waikiki and appreciate your honest feedback regarding our rooms. Mahalo.
"Clean, comfortable and close to everything"
Clean, comfortable and close to everything. You get a real feel of Polynesia throughout the entire property. We were rewarded with a fruit basket by the general manager when we let the staff know the sliding door on the lanai needed a bit of grease. The staff genuinely seek to make the visit comfortable. The only cumbersome thing was the cable needed […] for the internet in each room. It is OK if you want to use the computer at the desk in the room but if you like to sit in bed with the laptop you need to extend the cord (the cord is now at bed height) which means you have to step over it if you wanted to move around the room. Otherwise, loved every minute! Read moreGenuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha Lisa and Kevin and mahalo for taking the time to review our hotel. We're pleased to learn that you enjoyed our convenient location in the hear to of Waikiki. Your kind words about our staff's attentiveness is greatly appreciated - thank you! We apologize for the inconvenience caused by our wired internet and have plans in progress to have this updated. Mahalo again for your feedback. Aloha.
"Not what I expected"
Staff did not have my room ready upon check in at 3pm and just gave me extra drink tickets, but weren't sincere at all for the delay. Room service food was horrible for $25 (Thai noodles) and microwaved.Genuine Expedia guest review
Response by Sheraton Princess Kaiulani Aloha and mahalo for your honest feedback regarding your recent visit at our hotel. We apologize for any inconvenience you experienced, especially the delayed check-in time. Our goal is to treat all guests with aloha and we're very sorry that you feel you did not recieve such treatment. Mahalo.
"Great for entire family"
This is the second time staying at hotel. The first time just was with my wife and I last year. This recent trip I brought my entire family (9 total) and it it worked out for everyone. Pool area was nice and there was a performance every night. Best thing was it was central to the "Waikiki strip" and across the street from the beach.Genuine Expedia guest review
"Nice place to stay"
It was a nice place to stay. Close to the beach and shopping. The only complaint is finding the parking garage. It had a very small sign easily missed and the driveway looked more like an alley. Once that was figured out there was no problems. Make sure to let the front desk know you are parked there to have your parking validated.Genuine Expedia guest review
There was an additional $18 plus tax/ night charge once we checked in that we were not told about. We were told it was a "resort" fee. I heard from other people that this was typical of sheratons. This made it more expensive than other hotels. This particular hotel was old and seemed worn out. We won't stay here again.Genuine Hotels.com guest review
"the middle of everything"
It was very nice. It was very safe and confortable. I like their service such as welcome drink tickets and bottles of water in room because I feel welcome. I come back with thirsty and being tired. A chilled drink maks me very happy!Genuine Hotels.com guest review
"lots of glitches but great staff"
Our room was a total fiasco. Despite our reservation for an ocean view room, we got stuck in the armpit of the hotel. However, the staff were outstanding - very friendly and helpful - and the location is great.Genuine Hotels.com guest review
"Wonderful amenities and great location"
We enjoyed the live music in the evening from our balcony. Beachside fruit and water service was wonderful. Many cultural activities my wife and grand daughter participated in and I enjoyed.Genuine Expedia guest review
"old but clean"
great locationGenuine Hotels.com guest review
"Very good choise"
Very nice hotel located in the heart of Waikiki. Close to everything and own parking house. We got upgraded our room without asking for it, and the new room had view toward the ocean, moutain and other hotels. Clean room and big enough for two people. The pool was small and I did not try it because I prefer the beach instead. Sheraton offer free water […] botles and fruit on the beach twice a day. This is included in the "resort fee" of $18 a day per room. The fitness room was good as well, not big but moslty what you need for working out during the vacation. The hotel is located close to the beach and you are able to bring your own chairs. The beaches on Oahu are official, so the hotels are not able to have their own chairs on the beach. But it is possible to rent sun bed from other on the beach. I will absolutely recommend this hotel, and if I go another time, I'll book this one again. Read moreGenuine Hotels.com guest review
Hotel staff are very friendly. Housekeeping took good care of our room everyday with fresh towels and linens. The hotel is well situated, close to the beach, shops and restaurants.Genuine Expedia guest review
"What a great experience!"
Having never been to Hawaii before me and my wife were not sure what to expect whatsoever. Well, the people at the sheraton princess made us feel at home and were extremely helpful in assisting us along our way. They have exceptional customer service, many convenient services (computer center, lots of eating areas in the hotel, some free fun day activities […] as well), and work to please the customer. They kept our room immaculate and the maids were very nice and polite and never came to our door at 5am or 10pm. Overall a great experience and I'd HIGHLY reccomend to anyone looking to stay right at waikiki. Also! The location is very cool, the sounds of the streets and people are fascinating and really fun as well as the short 500ft walk to the beach makes the location great! Read moreGenuine Hotels.com guest review
"The right hotel for me!"
This hotel is right in the center of everything. So much to do just a few steps from the hotel. Hotel is clean and well maintained. Staff is friendly and helpful. Most rooms have a wonderful view of Waikiki and/ or the mountains.Genuine Expedia guest review
"Not a good place to stay"
The only place that has a mirror is the bathroom. There is a mirror in the entry hall on the closet so could do a full check of overall appearance. The lack of a vanity mirror on a table means the only place a woman could do her makeup and hair is the bathroom. The bed was not a queen size as we know it in the Mainland The elevators which run 24/7 were […] heard in the room during the day and night with no let up. It would be convenient to have a coffee shop so patrons can have early coffee. Not everyone likes buffet style service. Lunch is served beginning at 11 at the Splash Bar by the pool. Internet availability was good except the system failed the day we needed to print our boarding passes for our flight home. We are disappointed in this hotel. The good thing is its location. Read moreGenuine Expedia guest review
This hotel is located in the central location... steps from the beach and international market. It is actually in a very fun location. There's live musics every night from 6:30 to 8:30 for the dinning guests, however, if you hang out by the pool chairs, you can still enjoy it... really pleasing... an $18 dollar resort fee per guest per night is charged... […] it is covered free self parking (you will need to park your car in the lot behind the hotel on Kaiulani street, take you parking ticket that you get when entering the garage, then bring it to the lobby to get your free parking pass), beach towel, beach chair (you will need to get the towels and chairs from the pool attendants then bring to the beach yourself). They bring water and whole fruits such as apples and oranges to the beach by Duke statue and offer them to the hotel guests... i would definitely come back here again.... Thanks Read moreGenuine Expedia guest review
"Real Value on Waikiki"
The Princess Kaiulani is centrally and conveniently located at Waikiki Beach. It is ideally situated within short walking distance to numerous restaurants, shopping plazas and other attractions. The staff is attentive and responsive to your needs. The $18 daily resort fee is particularly attractive if you rent a car, because it covers parking, internet […] access, beach chairs, long distance telephone calls and a number of other items which cost extra at other hotels. Read moreGenuine Expedia guest review
One of the worst laid out hotels i've ever stayed in, went down to the buffet for breakfest and dinner and had to dodge people walking by because half the food is on one side of the walkway and rest of the food on the other side, the pool was a major walkway to the main street , so as your getting in or out of the pool you have to dodge tons of people […] walking by to go shopping. the hotel it's self is ok ,nothing special about it, it is in my opinion way over priced for the breakfeast buffet $25 for a menu that has not changed in 5 years , the same thing everyday and 95% was cold, it's pretty sad when we had free breakfest and after the secound day we paid for breakfest for the next 5 days. i will probaly never stay at a sheraton hotel again, going to kauai in jan., cancun in april and will not even consider a sheraton at all. if it's the truth you want than here it is. Read moreGenuine Expedia guest review
"for older hotel it is a great place to stay"
The staff are very friendly. The rooms very clean. The bed wonderful. Good place to stay with great location.Genuine Hotels.com guest review
This hotel is in an amazing location! Easy to get to the beach,shopping and food. Loved it!Genuine Hotels.com guest review
"Great Location but I will not go back again......."
The hotel is very old on the wing that we stayed, they gave us a room that is sub-standard, the furnitures and the shower and tube are in their 60's style, some were worned and crack on the sink. we asked for upgrate, the desk clerk told us there will be a cost, after conferred with her manager, the manager told us that the hotel is fully book, and […] won't have a room until our last day, but the so called " upgrated " room is still old and was the same condition as the one before, we felt that the manager had other room on the other newly built wing but not offer to us because we don't want to pay for an upgrate fee, she just brushed us off by giving us a room with a balcony, we felt we were discriminated because we were from the Bay Area, and I am in my 60's and probably with limited income spending, unlike those Japanese tourist with big monies and there were alot of them at the hotel. Read moreGenuine Expedia guest review
"Tired and lacking appeal"
I found the whole experience disappointing, unaccommadating - a lot of money for a very sub standard experience. Some staff were excellent others very fairGenuine Expedia guest review
"There were hidden fees. . ."
there were hidden fees. We booked & paid for our hotel stay 5 months ahead, found out when we go checked in we had fees to pay. We had $90 plus dollars in resort fees for "free parking", complimentary non alcohol beverages, 2 bottles of water daily for our stay, free beach towels for a pool that closed nightly at 6:30 and a resort daily fee plus tax. […] Wow!! Staff was friendly, hotel is a bit run down. AC wasnt working well. With the amount we paid we could paid for a stay at the Hyatt with a actual view of the ocean. Read moreGenuine Hotels.com guest review
This hotel caters to large groups whether wedding groups or travel groups we weren't sure. Breakfast was very good. They even had an omelet bar. It is very close to the beach and the action of Waikiki. If you're looking for a romantic setting this is not it but, for a few days of fun in Honolulu it is fine. They are now charging an $18/day "resort fee" […] which was not disclosed on Expedia so we were not very happy that what we thought was a good price suddenly wasn't so good. Read moreGenuine Expedia guest review
Wonderful place and would stay again! Would recommend to others.Genuine Hotels.com guest review
"Hawaii Family Gathering"
The hotel was lovely and the amenities they provide were above and beyond. Staff were helpful and most gracious. Location very convenient.Genuine Expedia guest review
We stayed here 4 years ago and it was actually a nice up kept hotel. Since then the quality of the rooms and the pillows were horrible. The service also seemed to have gone downhill as well. So needless to say we will not book here again.Genuine Expedia guest review
"GREAT PLACE FOR THE MONEY"
YES THE HOTEL IS DATED. SERVICE WAS GOOD. ROOM WAS CLEAN. MAID STAFF WAS GREAT. THIS WAS MY 6TH STAY HERE OVER 15 YEARS AND WOULD STAY HERE AGAIN. LOVE THE LOCATION AND THE PRICE FOR ROOM WAS GREAT. IF THEY ARE MAKING MONEY AND HOTEL IS FULL WHY UPDATE UNTIL BADLY NEEDED. SPEND TIME IN HAWAII NOT IN ROOM...Genuine Expedia guest review
"Great location, so-so accommodations"
The Sheraton PK must be on it's last legs! It is in desperate need of a remodel! (Very outdated decor, peeling wallpaper, grubby balconies, leaky faucets, no Wi-fi in rooms...) We weren't expecting luxurious accommodations, but we did expect a well-maintained hotel, especially from a Sheraton. We are a family of four, with two college-aged children, […] so I had booked two high-floor ocean view rooms (1 with a king bed, the other with 2 dbls). When we arrived, we were put in adjoining rooms, but each had a single king, and at best, a partial ocean view. They didn't have another room that evening, so they brought in a cot, and transferred us the next day. The rooms we were transferred to were in a little worse shape than the original rooms, and the view was only slightly better (I would still consider it just a partial view. We were disappointed because we had paid extra for something we feel we didn't get.) We also felt the quality of customer service was inconsistent. The staff was either very friendly and helpful, or treated us as if we were intruding. The location was great, though. Waikiki Beach is across the street, and everything in Waikiki is within walking distance. Read moreGenuine Expedia guest review
"Find another hotel"
Our room was a closet with a bed, no one on staff seemed to care.Genuine Expedia guest review
"Great value for the money"
Location of hotel is fabulous for not being right on the beach.... but across the street. Lobby, pool area, and general public areas are attractive. We enjoyed the live entertainment each evening. The employees were very friendly. Rooms are a bit small but bathrooms are REALLY small. Overall, really enjoyed our stay.Genuine Expedia guest review
Reserved a standard double room but would catergorize what we got as substandard. Extremely small, air conditioner was 12 inches from the head of one of the beds which made it noisey and cold air blowing on you all night. Bathroom was outdated with fixtures at least 20 years old and no counter space. Requested an upgrade and was given a room with a […] queen bed and was suppose to have a pullout couch. When we got to the room - no couch! Went back downstairs and they acted like we were lying to them about there being no couch. Back to the double room, which was still a disappointment. We expected better for a Sheraton hotel especially for being in Hawaii. The staff was not friendly. They always seemed to just stare at you when asked more pertinent questions.When asked about shuttle services noone could recommend a service and just did not seem to want to help. Restaurant too expensive for the quality. Read moreGenuine Expedia guest review
"Great place to sleep and change clothes"
If you are looking for a place to change clothes and sleep at night then this is the place. The rooms are small but very clean and the bed is comfortable. The hotel staff was very friendly and helpful. The hotel is close to the beach and the International Market Place. However, be advised that the hotel charges $18 + tax per day for computer access […] and bottled water whether you use them or not. Read moreGenuine Expedia guest review
Enjoyed my time at this hotel. DIdnt get a change to try different activities inside the hotel.Genuine Expedia guest review
"a great place to stay and see waikii"
EVERYONE AT THE HOTEL WAS PLEASANT AND VERY HELPFull! I needed to book events at the hotel and they were quick and efficient. Arthur was very helpful in seeing that we were picked up by our tour groups and he entertained us with his many stories! I cannot say enough good things about this hotel. the location is perfect....we walked every where and it […] is in the midst of waikii!! We loved it! Read moreGenuine Expedia guest review
"Good for being a block from beach."
The staff was excellent, especially the concierge- Naomi. The housekeepers were excellent as well. The beds were not that comfortable. Both were only double beds and felt like they were not level.Genuine Expedia guest review
The quality of service and location were wonderful. The hotel is older and could use some updating, but the hotel and rooms were clean and comfortable. The only complaint is the daily resort fee of $18. This fee includes parking (we didn't have a car), internet, etc. The internet was slow and on our last day, we couldn't connect until after we spent […] an hour on the phone with technical support. We were online that day only to check-in for our flight and to download a movie for the flight home. Read moreGenuine Hotels.com guest review
Wonderful location, easy walking distance to everything in Waikiki. Superb value for the money. I would put this at the top of my list for where to stay when I return.Genuine Expedia guest review
Im very critical with hotels but this stands up! Very convenient to most places to go to in Waikiki!Genuine Expedia guest review
"overnight for business"
excellent.Genuine Hotels.com guest review
"close to all must-see sights"
good service except for noisy elevatorGenuine Hotels.com guest review
hotel needs upgradeGenuine Hotels.com guest review
"In the Heart of Waikiki"
If you want to be in the middle of everything this is the place to be.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )