Great location and value! Would definitely stay again.Genuine Expedia guest review
We loved our stay. Deluxe ocean view room was amazing at a great price compared to other resorts. Everyone was very nice. I was not impressed with the bartenders at Rum Fire, the $19 burger was expensive but delicious. We missed having room service as an option. The pool and Beach were beautiful.Genuine Hotels.com guest review
Beautiful hotel in sunny Poipu. My husband and I stayed here for our honeymoon and couldn't have been happier. We had a garden view room which was quiet and overlooked the pleasant tropical grounds. The staff was very friendly. We'll be back!!Genuine Hotels.com guest review
"Looking out at the pacific...from our room"
Couldn't have picked a better place to look out of the ocean. The tropical setting really put us in the aloha mood right away. Although they have plenty to do at the facility we chose to do none of it and just relax. I think we made the right decision.Genuine Hotels.com guest review
Nothing special about this resort. Free wifi is a joke and the cell reception was almost non existent on the resort grounds (but perfect across the street or next door).Genuine Expedia guest review
Area and staff are the best. Nice to have a beach right out your back door.Genuine Expedia guest review
"The hotel was beautiful and right on the beach."
The staff was very friendly & helpful at all times. We especially liked the valet car service.Genuine Expedia guest review
We live on the other side of the island and enjoyed staying at the Sheraton with our dog. We like that it is close to some good surf, good restaurants and the room is very comfortable and clean. The staff is very friendly and helpful.Genuine Hotels.com guest review
The hotel was exceptional and I'd stay there again!Genuine Hotels.com guest review
"Lovely location and updated rooms"
This is on a quieter stretch of beach which was great! If you walk further down there's the marriott which has a better pool but the beach is very crowded right by there. Depends on what you prefer!Genuine Hotels.com guest review
"Know what you're asking for"
We were disappointed to find out that the garden view rooms are all across the street from the main hotel, which is on the beach. It takes about 5 minutes to walk to the beach, not bad, but if you're hoping to hear the ocean from your garden view room, it's not going to happen. We had requested a king size bed, but instead was assigned to a room with […] two double beds. When we pointed that out, we were reminded that our request was just that, only a request. There were no promises that a request for a king bed means you'll get what you asked for. This was the most disappointing part of the stay, second to having to walk across the street to the beach. The hotel clerk was not rude, but she wasn't all that accommodating or empathetic to our plight. Everyone else was very kind. The hotel is very clean, pretty landscaping, nice pools, beds are comfortable, beach is nice. It might be hard for little children to be in the water due to wave action, but it's not too rough for bigger kids and older. This hotel has air conditioning, very nice, which is hard to find on Kauai. Read moreGenuine Expedia guest review
"Comfortable stay with nice beach front location"
Sheraton Kauai Resort was neat and clean with easy access to the beach. My family's stay for a week was enjoyable, because it was quiet and friendly environment. Overall it was a good experience, except tour arrangement. I do not know whether tour arrangement personnel works for hotel or tour agency. I made a reservation and cancelled next day due to […] other schedule. Tour agent showed unpleasant face and tore off booking paper in front of me. It was quite an embarrassing experience. I hope it will not happen again. Read moreGenuine Expedia guest review
"Great Hotel on the Sunny South Side"
Overall I think the Sheraton Poipu was a great place to stay, but definitely upgrade to the ocean front rooms, otherwise it is a bit more of a walk to the beach and the oceanfront rooms truly have a spectacular view of the ocean and the hustle and bustle of Poipu beach. The staff was amazing. The only downside was that pool chairs were saved and it […] was difficult to find shaded seating. All in all, however, it was a great experience. Read moreGenuine Hotels.com guest review
Booked last minute room for a getaway while visiting family on the island. Hotel is beach front and staff was super. Was week before 4th of July, so property was not crowded, plenty of lounge chairs by pool. We enjoyed both beach and pool. Room was nice, grounds were well maintained. Hope to return again sometime to paradise getaway.Genuine Hotels.com guest review
We booked our hotel and stay in advance for our honeymoon. I reserved and requested a king bed and when we got there, there were none available...so we were put in a room with two doubles on the bottom level, in the busiest corner of the hotel with people, mainly kids running the halls and being LOUD late at night!! NOT FUN, NOT ROMANTIC and Needless […] to say this was not the way we wanted to spend our honeymoon. We both slept horribly and it changed the mood on our honeymoon. My husband and I were extremely dissapointed!! We checked in at 730 pm and then had to check out at 11am the next day to get into a new room. The view was great but the fact that we had to shuffle around and had no room For an entire day was extremely inconvenient. We couldn't even change out of our swim suits nor could we store the boogie boards we rented for the day so we ended up bringing them back an hour later only to not get a refund since we rented them For the day 40 more dollars down the drain! Again, DISSAPOINTED! Our stay there on our honeymoon was not special and we would probably not return. Only being there for two days and having to deal with all the shuffling around, noise and cost did not make for a good time.... Read moreGenuine Hotels.com guest review
Convenient to everything we were there to do and see.Genuine Hotels.com guest review
Had a great visit this last June 2014. Staff was great, food was divine, room was comfortable and in great condition. We had one minor issue our first night but were quickly moved to a new room. The concern was not enough to write specifics about. Lava's was a great pool side bar. Mark working the bar was simply the most hospitable person we ran into. […] We utilized most of the resorts amenities and the outcome was consistently very pleasing. Flew out from Seattle. Go Hawks! Read moreGenuine Expedia guest review
"Nice hotel, great location exept for one thing."
Nice hotel, great location exept for the part when we were checking out we had to pay $31 per day for resort facilities. We stayed for a week so we ended up paying around $200 on our way out.Genuine Expedia guest review
"Beautiful gardens steps away from beautiful beach"
Got the garden view room overlooking a beautiful garden with tropical flowers. Our room was a little musty and the ac wasn't working too well but the other couple's room in our party was in better condition. Loved that it was just steps away from the beautiful Poipu beach! Great location!Genuine Expedia guest review
Beautiful property, right on the beach. Loved everything about this hotel except the beds. We had two adults and one 10 year old so we asked for a room with two beds. The beds were full-size rather than queen and seemed to be the smallest full-size I have ever seen. Otherwise, everything was great. The beach is beautiful, food was good at Links and […] Lava. Very friendly staff. Read moreGenuine Expedia guest review
"Best hotel accommodations I've received."
I travel a lot both personally and professionally. Although I've stayed at pricier hotels with more amenities, we've never been treated better than we were at our recent stay at the Sheraton Kauai Resort. The staff went out of their way to address our needs, make us comfortable, and to fully enjoy our stay on their property. They over delivered and […] provided such a wonder experience for my wife and I. Read moreGenuine Expedia guest review
"Amazing hotel with an amazing view"
Of all my travels around the world this staff was one of the best i have ever had the pleasure of coming across. The front desk was constantly giving advice and tips of places to hike and places to dive.Genuine Expedia guest review
"Excellent hotel for our trip."
Gorgeous hotel. Free yoga in the morning. My group loved sitting by the fire pit in the evening with a cocktail, while looking at the beach. Can't wait to go back! The staff was incredibly friendly as well. Worth the moneyGenuine Expedia guest review
"Great location and views"
We had a Deluxe Oceanfront room. Was first put in a room which overlooked the pool. This was/is not "Oceanfront" therefore we requested to be moved. They were happy to move us. When we got into other room, we were very pleased with location and views. The room was could use some upgrades. We also had a cockroach run across the floor. The service at […] hotel was so-so. Wasn't anything great nor bad. They only had 3 bikes available for use which is supposed to be part of your $30 resort fee. That was frustrating. Called management and another bike somehow appeared. It had some things wrong with it but was rideable. Pool restaurant had good food but service was slow and they automatically add tip to bill. Watch for this. Overall good stay and would go back. Read moreGenuine Hotels.com guest review
"Nice hotel with a great restaurant."
This hotel is built on two sides of the road and we had booked a garden room and was somewhat disappointed to be across the road from the main building. Although the grounds were beautiful and very tropical and kept immaculate the room itself was somewhat dingy. It was very small and the bathroom needed to very much updated. Tub was so old and discolored […] and mildew around it. The grill on top of the airconditioning unit had mildew on it and there was thick dust everywhere. The bed though, was very comfortable and we slept well every night. The pool area was nice but not enough shade and had very few umbrellas over the loungers. We had read where the hotel had had extensive renovations and it was obvious in the main lobby area etc. Unfortunately not in the area we were staying in. The best part of this hotel was the restaurant Rum Fire. It is excellent and not to be missed. Although we were disappointed in our room,we would go back here but would spend the extra money to be in a beach view room in the main building. Read moreGenuine Expedia guest review
Two weeks in paradise. The first week in Kapaa at the Marriott, the second at the Sheraton in Poipu. Both amazing weeks. We loved the Marriotts free morning coffee in the lobby with inexpensive breakfast items. We also loved their nightly entertainment in their bar with a reasonable menu. Our second week was also fantastic. The Sheraton only has a "real" […] restaurant, so no night time bar menu, no entertainment.... Until luau night! Our room over looked the luau. A pleasant surprise! Great music, fabulous dancing, and no rain! Read moreGenuine Expedia guest review
"Needs to be updated, rooms v old"
The rooms are dreadful. For over $200 per night, the value is not there. We had paid for ocean front, and the view was nice, and e enjoyed the balcony. We could easily hear the normal conversations in the roo next to us. The shower drain would clog after one shower. They are old and ugly. We will not stay here again. This is not a good place for romance […] either, as romance didn't ever take place in this dreadful room. The only reason for 3 stars on this was the service. It was the one redeeming factor. They would Unclog the shower promptly every day, were very responsive to us and our needs. The location is nice, fairly central on the island, with a lot of good weather at this location. For the price, stay away, not worth more than $120 per night. Also don't forget about the rip off and dishonest practice of the "resort fee" $30 per day here, for internet and parking and some useless classes. Read moreGenuine Hotels.com guest review
"Poipu Beach, Kauai"
This is a great hotel located right on the beach. There are multiple buildings so you might have to cross the street to get to the main part of the hotel where the beach, pool, restaurant and guest services are located. Our room was a little dated, but ok. Rum Fire Restaurant and Bar was EXCELLENT and our servers Benjie and Noel were OUTSTANDING!!! […] Sabina or concierge was super sweet and helpful. Read moreGenuine Expedia guest review
"ocean front with sunset view"
stayed week in oceanfront room with balcony and sunst every evening, Garden view would not been as appealing, service and frindliness of staff was excellent. Beds comfortable, views amazing, would go back in a heartbeatGenuine Expedia guest review
"Would recommend conditionally ..."
Upon check in, the staff member said "great news, I've relocated you to a king bed room with a great view of the ocean and the sunset." When I got to the room, the view was of the side wall of the building next door. Went back to the front desk and asked about it (the other clerk was no longer on duty) they did move me to another, very nice room. Still, […] that first impression framed my entire stay. This trip was meant to relax, unwind and do some creative writing time and it served it's purpose well. And the location certainly helped! Staff was pleasant enough and although on "island time" tried their best to be helpful. Hotel was fairly well maintained, clean and quiet. Definitely chill. Read moreGenuine Expedia guest review
Rooms ok, but pricey.Genuine Hotels.com guest review
"Comfortable, convenient, good staff."
Stay of four nights in ocean front room. Very pleasant; comfortable with a couple of exceptions (see below: sheets, sink).Genuine Expedia guest review
"Wedding Blues Hotel"
With a wedding party that had been booked months in advance. Did not have requested room and had to be moved a day later to accommodate. Had bad smell and rooms were outdated.Genuine Expedia guest review
"Second stay- lovely visit"
Great location- best beachfront pool on Poipu! Sand and pool within steps of each other. Drink service to either beach cabana or poolside. Oceanfront room was beautiful. Only downside was waiter somehow lost my SPG (Starwood) card at dinner and never found it. But- accidents happen. Oceanfront luau dinner is worthwhile as well. Lovely place to stay […] ! Read moreGenuine Hotels.com guest review
"Great location. Discounted rate = discounted statu"
When booking through Expedia rate given was for king or two queen beds. I selected king. Upon arrival we were told the king was not available and was actually only two double beds. We arrived mid aftn at about 2. No special service or apologies were given, no discounted drinks or any concessions were offered even by the 'mgr' especially once he saw […] that we had expedia rate. I still spent over $400 for two nights there. The hotel has a great location but desperately needs to be renovated. Read moreGenuine Expedia guest review
Ocean view was amazing. Hotel staff very friendly and helpful.Genuine Expedia guest review
I landed the a great deal on Hotels.com for the Ocean front Suite. It was epic, from backpacking the Kalalau trail for 3 days to this room was like going to heaven. Great service, massive room with an incredible view. AwesomeGenuine Hotels.com guest review
Hotel and beach front was very nice, just make sure you book the right part of the hotel for the beach otherwise it can be a long walk from the "cheaper" rooms. For the price of the room and $30/day resort fee (which gets you access to activities at the hotel, like "Ukele lessons or lei making", for those that have nothing better to do on vacation..silly! […] The staff could have been friendlier, and add another $10 on for valet parking. They did not have one of our rooms ready and never bothered to call us once it was. It was up to us to go back to reception and find out. Then they keyed our cards wrong which we found out when we accidently walked into the wrong hotel room. If we had been dishonest people we could have robbed the other guests room. When we called to report this they seemed very nonchalant about it, like it happnens all the time and it was a bother to have security bring us the correct key cards. The best part about it was the beach, so find a cheaper hotel and drive there! The 8000 room section sits next to the garbage dump, so you occassionally get a bad smell if the wind is just right Read moreGenuine Expedia guest review
"Great hotel. Right on beach"
Room wasn't ready, it was no problem for us. The staff accommodated us with every perk and apologized profusely.Genuine Expedia guest review
"Nice Hotel Close to the beach"
was disappointed with the pool I had just stayed at a hotel prior to this that had a much bigger/better pool. And thats what i really look for what booking is the pool due to having small kids. I will say the fact the pool is right on the ocean/beach and that was nice and the fact that it was small, (not sure if thats why, just guessing) it seemed heated […] which was nice to not be cold pool. Overall a good experience. Read moreGenuine Expedia guest review
Tried for five days to get a/c fixed or to move me to another room to no avail. Room had horrible smell. Very uncomfortable situation, but since they were pre paid rooms, I couldn't just check out and move to another place. We were in a group of 16 people assigned 8 rooms and 5 of the 8 rooms had problems and were either moved or told nothing could […] be done to fix their problems since they were 100% booked and had nowhere else to put them. First and last stay at this place. Read moreGenuine Expedia guest review
The location was perfect, pool and grounds clean and very nice, and had a great staff working in all areas.Genuine Expedia guest review
"Nice resort ideal for a short break"
We stayed at the resort for seven nights in May, and it was nicely quiet with fine weather throughout. We had a double Garden room that didn't have much of a view but a nice porch overlooking the gardens - it was a three minute walk to the beach which was fine for us. The resort itself is nicely maintained and was always clean, although we preferred […] the more traditional looking resorts nearby. The food in the Rum Fire restaurant was good and worth a visit; although local options like Joselin's, Meriman's, Keoki's Paradise and Beach House were far superior. The pool-side Lava bar/cafe was fine for a drink but the food was terrible. The Laue on the resort looked fairly poor, and we decided to try the 'theatrical' one on a plantation instead which was great. One thing that surprised us - perhaps naively - was the sky high rates for all the extras and trips. Compared to extras in Mexico or South East Asia these were extremely expensive, and often didn't feel like good value. The exceptions being the helicopter tour and off-resort traditional laue we did. Read moreGenuine Expedia guest review
"Great beach right in front of the hotel."
Great beach. Rooms are dated with poor sound proofing if there is a connecting door between the rooms. Staff is friendly and helpful. The weather on the Southern part of the island is the sunniest.Genuine Expedia guest review
"Nice Hotel, but needs a renovation"
We spend 6 nights at the Sheraton. The room we got was older and outdated. The air conditioner was too loud. The walls were paper-thin we could hear each single word of the couple next door. There were a few extra fees like the resort fee (31.25 $ / day). The pool was too small and full of children. The provided towels for the pool / beach were worn […] and too small. We always asked for two towels / person. However, the beach-front location was great, the restaurants were nice but it was definitely not the standard I expected. Read moreGenuine Hotels.com guest review
Great location on the beach and lovely gardens. Room was clean and cozy. Parking is a little far and you have to pay for it. We spent one whole day at the Sheraton and rented a cabana and had a great time. Staff was also great.Genuine Expedia guest review
"Good beach location."
Nice, clean, a little worn / aged (hotel rooms)l small / dated bathrooms..Genuine Expedia guest review
"Nice hotel. Beachside rooms are worth extra."
We initially booked a "garden view" room. The room was nice, but we wanted to have a ocean view room, so asked the staff if we could upgrade. We did move to an ocean view room the next day and it was worth it. The activities, yoga, snorkeling, hula lessons, etc are included which is great.Genuine Expedia guest review
Property spread out therefore long walk to room, shower drain plugged, fixtures in bathroom cheap.Genuine Hotels.com guest review
"5 stars hotel"
Wonderful experience I recommend this hotel love it *****Genuine Expedia guest review
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