"Great location, close to shopping / food"
My husband and I took a long weekend trip to Kauai. I chose the Sheraton because I've seen it before and it was a great location - close to two main shopping centers in the Poipu area. We stayed in a Garden View room on the first floor. While it was clean, there weren't any "frills" to this hotel. There wasn't really any access to the beach and the […] gym was really small with outdated machines. However, the lobby area had these really neat fire pits where you can sit around at night. If you're looking to stay indoors, this isn't the hotel for you, but if you spend most of your time at the beach, then this is a great place to sleep/shower. Read moreGenuine Expedia guest review
"Prettiest beach views"
Had an amazing time here at the hotel. Got an ocean view and spent nights and mornings looking at the ocean. Beds were extremely comfortable. Anytime I needed something the hotel was right on top of it with such a positive attitude and double checked with a phone call to make sure we received it. The pool was great and loved having pool chairs that […] faced the ocean. Read moreGenuine Expedia guest review
I was charged 370.00 for a one night stay for an ocean front room and then got charged another 30.00 dollars to use the pool. It is called a resort fee. Apparently the 370.00 does not include the use of the pool for the one and a half hours. It also cost another 51.25 for 4 cocktails. So in total it cost us ov was 450.00 dollars for a room that we used […] from 4:00 in the afternoon until 7:00 the next morning. RIDICULOUS. Then, we ate dinner in their Lava Restaurant. It took over two hours to fedd us the prime rib special, and the meat over cooked and the vegetables were raw ( I am a trained restaurant chef). Overall a very disapointing and expensive twelve hours. Read moreGenuine Expedia guest review
Great hotel and great location. Concierge was VERY helpful in giving advice on when and where to go see specific sites / beachesGenuine Expedia guest review
Spent a week at the Sheration. We had a ocean front room, (2322), that week. Room faced the ocean,& parking lot was right next to the elevator. Staff truly had the aloha spirit, they really made you feel welcomed. Everyone from the front desk staff, to the maids, were friendly & professional. Room was recently remodeled--more of a modern look. They […] gave you 2 bottles of water per day & restocked the coffee & tea each day. You are located on one of the best beaches on the island, spend the extra money & get the ocean front room--garden views are across the street. . We usually ate out each day--or brought something to the room & ate out on the lani. Joes on the Green always had a breakfast special. Also, there are 2 malls close by--with plenty of other places to eat. You are on one of the most beautiful islands on earth, go out & explore the island, the week you spend there will go by to much to quickly. A little hint to management--have a welcoming breakfast for new arrivals & explain the many activities there are to do. Read moreGenuine Expedia guest review
I really enjoyed the hotel, pool and staff. We stayed for a week to attend a seminar there. It is a beautiful setting. I loved relaxing by the pool and sitting on the lanai.Genuine Expedia guest review
"Don't expect a king if you book through Expedia!"
FYI we have booked twice through Expedia. Both times booking a king bed...both times not receiving one when we go to check in....instead we get a double bed, not even a queen but DOUBLE!! Who wants to spend a vaca in a double bed? Anyway I guess since you book through Expedia the king is not gaurentee! Which basically means you will not get it! After […] talking to one if the front desk ladies she basically admitted to it. So if you boom a double u will get a single with a roll away is what we were told. Just make sure you book the hotel direct or you will not get what you want. We even noted the reservation and called a day ahead to make sure we were getting a king but when we showed up no such luck. Besides that the rooms are great! Beach is axing cabanas a perfect and food is to die for!! Read moreGenuine Expedia guest review
"One week stay"
Horrible customer service, wi Fi rarely worked but beach & location great!!!Genuine Expedia guest review
"Great for a newlywed couple looking to relax"
We had a wonderful time at the Sheraton Kauai. After the 1st night we upgraded from the "partial ocean view" room (back building) to the "deluxe ocean view" room for the next 4 nights of our stay. Definitely worth it. Everyone that worked there was super helpful and always friendly. We had the best timeGenuine Expedia guest review
"great hotel for a family or couples"
A truly great "on the ocean" experience. Very nice pool and beach. We stayed at the Grand Hyatt nearby afterwards and although it is a beautiful hotel with beautiful grounds and pools there was no beach or easy beach access. the Sheraton had a more intimate feel to it.Genuine Expedia guest review
For the most part, the employees are helpful and the rooms are quite clean -- however the beds are awful. My biggest problem is with how this "resort" is run. Think Motel 6. For example, to get a beach towel you must go to 1 kiosk (in the entire resort) between 9-5, hand over your special pool card, just to get one NASTY looking towel. To return the […] card, you have to go give your gross towel back to them -- but god forbid you leave the pool/beach at 5:01 because you'll be screwed with that gross towel for the remainder of your trip. Come to think of it, all towels at the hotel were disgusting. Now, this place is A LOT bigger in real life that it appears online. In general, don't expect it to look anything like it does online. This is only slightly better than a Motel 6 -- seriously. Very ghetto and cheap feeling. There's only two real places to eat on-site and can you believe that for two of the nights one of the restaurants was "closed for private event"??? This leaved one crappy bar/burger/chicken-finger joint for the whole resort -- needless to say, it was absolutely packed. This really draws the trashiest people from the mainland -- perhaps it's the "kids under 12 eat free", I don't know, but the entire resort was nothing but trailer trash and their kids. Least romantic or relaxing scene ever! The pool looked like a total sitcom -- morbidly obese and sunburned families screaming and shoving chicken fingers down their throats. AVOID THIS PLACE! SPEND THE EXTRA DOUGH! Read moreGenuine Expedia guest review
"Great location, extra charge"
The best thing about this hotel was its location, right on a beautiful beach, with beautifully landscaped grounds, and two restaurants with great ocean views. Staff didn't give us a king bed as requested, but offered to change our room for the remaining 3 nights. First room was showing age and the tub drain didn't work, but the room move went off without […] a hitch and the second room had the king bed and a working tub. We really enjoyed our stay and had expected to pay more for the location, but didn't expect a "resort charge" to be tacked onto the bill when we got there. I suppose I should have read the hotels.com fine print more carefully, but it started us off with a feeling of hidden charges for "services" that are usually included in the price (like Wi-Fi). Read moreGenuine Hotels.com guest review
"Not the best but ok. Need more info on web page"
Was never told it was a non smoking hotel. It's not on there web page or anywhere. You can not smoke anywhere on the hotel grounds. Also the food was way over priced, a bad attemp at fancy cooking. Pool was beautiful but they close down every thing at 7:00 pm. The AC was never very good. We had to go buy a fan at Walmart so that we could sleep. Hotel […] grounds was beautiful and well mantained Read moreGenuine Expedia guest review
"The most beautiful view on the island."
Highly recommend paying the extra $100 per night for the ocean view rooms. No comparison in quality of experience. Beautiful ocean view. Great staff. Lovely hotel.Genuine Expedia guest review
Overall a very good experience. Very slow service at the pool though.Genuine Expedia guest review
"Best for families"
Grounds are gorgeous, staff upbeat and helpful. Rooms need to be updated, especially the bathrooms. The beach is the best on Kauai!Genuine Expedia guest review
"Good experience, but no way a resort!"
Sheraton has a fantastic location, beautiful site, well manicured gardens with wonderful flora and a tropical architecture with breezeways. We stayed at a Garden View Room. Good bedding, good housekeeping service, clean rooms. The staff who came to our rooms for housekeeping etc. was great. Where the resort falls short is in the other two areas. Amenities […] and Service. There are no pool/beach toys provided by the hotel. Towels are provided but hotel nickels and dimes about giving out towels. I understand that someone is responsible for the inventory, but that need not be exposed to resort guests in the form of bureaucracy. My experience of front desk staff and concierge was horrifying. At times, a front desk employee pouted and frowned at me for asking for perfectlylegitimate things. The Concierge couldn't reschedule on-site activities after a certain time. In this age of technology, this cannot be hard. Both the onsite restaurants have very limited menu options, limited times and little variation is made daily. Similar experiences made me wonder if the top management of this hotel understands hospitality or cares to make it a resort class hotel. It feels like a hotel run by employee union and not professional management. This hotel works, if you want a clean room and are planning on being away during the day. Do not bank on any other 4.5 star amenities of this hotel. They are there, but for some reason or the other, you will not be able to enjoy them the fullest. Read moreGenuine Expedia guest review
"Good hotel for price point and location"
After a near distaster at check in, where I was told that my 2 daughters and I (ages 12 and 10) would all have to share a king bed (I booked a double oceanfront room), another couple checking in at the same time traded rooms with us so we did end up with the 2 doubles originally reserved. But the front desk was unable to help with that and only could […] offer a rollaway. This is a nice, basic hotel on a pretty beach. Very limited room service menu of just ok food. Both the concierge and the travel coordinators in the lobby were very helpful and professional planning excursions and making reservations. It was spring break and the ocean front pool was mobbed with kids, no chairs available, so we crossed the street and used the Garden Pool -- on some days we were the only ones there and had the entire pool (a very nice pool too) to ourselves. Valet parking is a steal at $10 per day and they get your car within 1-2 mins of requesting it. The rooms were big and clean. Read moreGenuine Hotels.com guest review
Great hotel for a family vacation. Beach was great!Genuine Expedia guest review
"swim with sea turtles"
Wonderful resort location. We swam with sea turtles at the boat ramp at the West end of the rock wall.Genuine Expedia guest review
Great experience! I would highly consider upgrading to ocean view rooms. It was a conpletely different experience from the garden view rooms. Love the pool and easy access to beach and ocean. Food choices and options could have been better but other places nearby. Really great for couples, families, anyone!Genuine Expedia guest review
The room was extremely small. The carpet was dirty. Overall the room needed to be updatedGenuine Expedia guest review
"Life's a Beach"
Very well located. Small, shallow swimming pool. Very nice beach with good snorkeling.Their gym is poorly equipped and a little gross. Cafe in lobby better than their restaurant. Venture out for food: Try the ono at Red Salt, ox tail soup with extra tail at The Tiptop Cafe,, and, do yourself a favor - order the chili verde burrito bowl, nachos, and […] margaritas at Tortilla Republic (best chili verde ever). COUPLES ALERT: Yes there are kids. And yes, they make their presence known. For noise reduction, ask security to close your outer set of doors. The walls and floors transmit sound; I could hear my neighbors snore, talk, and toilet. HoloHolo catamaran trip to Napali and The Forbidden Island was very cool. Smith's Family luau overrated and desultory. Read moreGenuine Expedia guest review
"Great place for fun and relaxation"
I have visited twice and everyone if very nice and accommodating. It is quiet hotel where everyone respects each otherGenuine Expedia guest review
"Great stay here!"
We enjoyed our stay at Sheraton Kauai very much. Our room was great, nice view, very comfortable bed. Had a stopped up sink that was promptly fixed. All staff we encountered throughout were very kind, courteous & helpful-front desk, valet, maids, waitstaff, or cafe. (Not so at off resort restaurants-pretty grumpy people overall!) I would definitely […] recommend this hotel and would stay here again. Read moreGenuine Hotels.com guest review
Beach and rooms amazing!Genuine Hotels.com guest review
"Great beach location!"
Great loation! The beach in front of the hotel is beautiful! Food was good in the beach bar/restaurant but the breakfast in the indoors retaurant was too expensive for what they offer. The rooms are nice, the only thing is that the bathroom is quite small and the housekeeping was not that good, they did not clean so much.. The instalations in general […] are fine! The beach solves everything, but it is a little dated. Lots of families with kids, so be aware that the noise level is high. Read moreGenuine Expedia guest review
"Share a ton"
Great hotel by the beach. All the amenities. This was our second stay here. Would stay there again.Genuine Expedia guest review
"Great vacation spot"
Great hotel. Right on a great swimming beach. Private cabanas for rent with piña coladas. Walking distance to shops and other restaurants. Friendly staff and clean. Perfect vacation.Genuine Expedia guest review
"Great location/hotel for family w/ younger kids"
Hotel is right at the beach, and it's a very nice beach too. Very family friendly snorkeling and shallow waters about 10 minutes walk away. Poll was nice, although the service was somewhat slow and ended at 5pm to our disappointment. Hotel staff was very accommodating, and any issue we had was resolved and compensated for quickly. The rooms and hotel […] were in pretty decent shape and my overall experience is very positive. (If it helps, we visited in the middle of February.) Read moreGenuine Expedia guest review
When I booked this vacation I was looking for a beach that was good for swiming/snorkeling and the Sheraton was what came up. I was concerned by other reviews claiming poor service by hotel staff etc.. My wife and I did not experience any issues like that at all, we found the staff, room, grounds, beach and food all perfect! I look forward to returning […] to this property as soon as time permits. Read moreGenuine Expedia guest review
"Beautiful landscaped resort"
My wife and me, enjoyed our stay at the Sheraton Kauai Resort very much. It was superb landscaped and the service was great. It was clean and well taken care of. The fitness center was nice (very important for me). Good food and great service in the restaurant. Our children had booked another resort,not to far away,but spend most of their time at ours, because […] of the nice beach and the inviting environment. I recommended this resort already to some of my friends. Read moreGenuine Expedia guest review
"Very nice hotel but not cheap."
Expect to pay more for a room in Poipu. The Kapaa area is much cheaper and the rooms are great in Kapaaa.Genuine Hotels.com guest review
"Idea for a quick get-away"
The hotel was very nice and clean. We enjoyed the great access to the beach.Genuine Expedia guest review
"not that great"
Older part of the hotel is reminiscent of a 20 year old motel 6.Genuine Expedia guest review
"Great hotel. Great time."
It was super clean. Very relaxing. Made for a perfect vacation. Plus, amazing sunsets!Genuine Expedia guest review
"Excellent beachfront resort"
This Sheraton resort is in the best location on Poipu beach. We stayed in a deluxe ocean front room which overlooked a lovely pool and the beach. The accommodations were really nice and the staff was amazingly friendly. The bellmen and valets remembered our names and always had our car ready for us. The beach club employees were super helpful. We had […] breakfast included and the food was okay but I would not have been happy if I had to pay $25 for that breakfast; the service in the restaurant at breakfast was slow and inconsistent. Overall, this is a great place to stay on a superb beach and close to restaurants and shops Read moreGenuine Expedia guest review
"Lovely hotel in a gorgeous location."
I read a lot of reviews before booking this hotel. The hotel is nice with a gorgeous location. It's not super plush, but it's very nice. The open air lobby and business center area are lovely. The grounds are kept up beautifully. I think that some people may be expecting a VERY PLUSH hotel for the price, but these are just the prices in Hawaii. It's […] more difficult to find an inexpensive place to stay in Hawaii than it is on the mainland. One of my favorite reviews (possibly on another site) said, "well it's not nearly so nice as the Grand Hyatt." I looked up basic rates for the Grand Hyatt and they were $650 a day. The Sheraton is $250 a day. Yeah, I'll be it's not so nice as the Grand Hyatt, because you're paying a lot less. Another benefit is the Kuku'iUla Mall about 6 blocks away in a lovely walk along the ocean. There are great eating options there including sushi, mexican, seafood, burgers and a health food store. Overall, I had a delightful stay. I enjoyed the pool, the fitness center, the room, the convenience store, Rum Fire Restaurant, the staff. It was truly lovely. Enjoy your stay! Read moreGenuine Expedia guest review
"Great hotel for the views."
Wonderful view from room. Food selection was "ok". Lava's was not open long enough. Beds not that comfortable. However, location, staff, atmosphere was fantastic. Everyone was very helpful and always took the extra step to make sure things where "right" They have one of the best down to earth Luau as well. .Genuine Expedia guest review
"Awesome balcony view"
If I did not upgrade to ocean view I may have been dissapointed, but luckily I did and it was perfect.Genuine Expedia guest review
Beautiful, friendly and very pleasant. We would easily stay there again.Genuine Hotels.com guest review
rooms in need of refurbishing, old carpet, bathroom tile grout in very poor repair. the view from our ocean front room was spectacular and quiet.Genuine Expedia guest review
"A surprise and and a joy to stay there"
We were truly impressed with how much the Sheraton Kauai has been up graded! It is now a resort hotel of very high quality, excellent staff, a fine restaurant in Rom Fire! Would recommend this place to anyone even those who stay at the Hyatt in Poipu!Genuine Expedia guest review
"Beautiful Resort for All"
We stayed for a week with two other couples, each in different parts of the resort. All rooms were clean and fit our needs, although the oceanfront room in the Ocean Wing had AMAZING ocean views (another couple did upgrade, and we wish we would have!!!). There are shopping villages and restaurants nearby, including two restaurants and a cafe onsite. […] There were children there, but not enough to be a "problem" at the pool or anywhere. Overall, really enjoyed our stay, and a great resort if you plan to be centered on south Kauai. Only downside if you are looking for a spa retreat: couldn't find a "spa", but did find two treatment/massage rooms, which were converted hotel rooms... None in our party went, but might have if there was an actual spa. Read moreGenuine Expedia guest review
"Relaxing and comfortable stay"
We felt that the staff were very warm, welcoming, and helpful. The room was exactly what we expected. A few minor room issues were attended to by very competent staff. We really enjoyed our stay and would definitely recommend this hotel-and Kauai!Genuine Expedia guest review
"Good hotel for a vacations stay"
good hotel, however, there are just few (3 or so) umbrellas on the beach which is a bit of a surprise.Genuine Expedia guest review
GREAT SERVICE. HOTEL ROOMS NEED SOME RENOVATION BUT COMFORTABLE.Genuine Expedia guest review
The beach was beautiful.the hotel badly managed !never stay at this hotel again Opon arrival We where told that they would now add 30.00 to the room charge for the use of towels at the swimming pool Internet ,no one was happy about this charge ,Very deceitful practus that we will worn Others about . We are travelers and go to Hawaii offen and love the […] place. But neve have we been treated like this in the past. Thank you Bob and Janet Read moreGenuine Expedia guest review
"Perfect location for South Shore"
This hotel is comfortable, the service is good, and the location is perfect for Poipu Beach and getting to Waimea Canyon. However, the rooms overlooking the garden area are beginning to show their wear and are in need of updating. The renovation to Rum Fire restaurant is now complete and the space is gorgeous. Unfortunately, the food and service are […] mediocre. Last year we enjoyed their breakfast buffet because of all the wonderful fruit--there's no longer a breakfast buffet and ala carte breakfasts are quite expensive. Read moreGenuine Expedia guest review
Good location, Poipu Beach. Typical Sheraton - I guess more rooms than the average Sheraton. I think this is the point. You have 200+ rooms and ONE jacuzzi, that can barelly fit 15 people? Pool is miniscule as well. Apart from that, Rum Fire, good place. I agree with some comments that the Grand Hyatt is better, but depending on the price, the Sheraton […] is definitely worth it. Read moreGenuine Expedia guest review
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