"Beautiful gardens steps away from beautiful beach"
Got the garden view room overlooking a beautiful garden with tropical flowers. Our room was a little musty and the ac wasn't working too well but the other couple's room in our party was in better condition. Loved that it was just steps away from the beautiful Poipu beach! Great location!Genuine Expedia guest review
Beautiful property, right on the beach. Loved everything about this hotel except the beds. We had two adults and one 10 year old so we asked for a room with two beds. The beds were full-size rather than queen and seemed to be the smallest full-size I have ever seen. Otherwise, everything was great. The beach is beautiful, food was good at Links and […] Lava. Very friendly staff. Read moreGenuine Expedia guest review
"Best hotel accommodations I've received."
I travel a lot both personally and professionally. Although I've stayed at pricier hotels with more amenities, we've never been treated better than we were at our recent stay at the Sheraton Kauai Resort. The staff went out of their way to address our needs, make us comfortable, and to fully enjoy our stay on their property. They over delivered and […] provided such a wonder experience for my wife and I. Read moreGenuine Expedia guest review
"Amazing hotel with an amazing view"
Of all my travels around the world this staff was one of the best i have ever had the pleasure of coming across. The front desk was constantly giving advice and tips of places to hike and places to dive.Genuine Expedia guest review
"Excellent hotel for our trip."
Gorgeous hotel. Free yoga in the morning. My group loved sitting by the fire pit in the evening with a cocktail, while looking at the beach. Can't wait to go back! The staff was incredibly friendly as well. Worth the moneyGenuine Expedia guest review
"Great location and views"
We had a Deluxe Oceanfront room. Was first put in a room which overlooked the pool. This was/is not "Oceanfront" therefore we requested to be moved. They were happy to move us. When we got into other room, we were very pleased with location and views. The room was could use some upgrades. We also had a cockroach run across the floor. The service at […] hotel was so-so. Wasn't anything great nor bad. They only had 3 bikes available for use which is supposed to be part of your $30 resort fee. That was frustrating. Called management and another bike somehow appeared. It had some things wrong with it but was rideable. Pool restaurant had good food but service was slow and they automatically add tip to bill. Watch for this. Overall good stay and would go back. Read moreGenuine Hotels.com guest review
"Nice hotel with a great restaurant."
This hotel is built on two sides of the road and we had booked a garden room and was somewhat disappointed to be across the road from the main building. Although the grounds were beautiful and very tropical and kept immaculate the room itself was somewhat dingy. It was very small and the bathroom needed to very much updated. Tub was so old and discolored […] and mildew around it. The grill on top of the airconditioning unit had mildew on it and there was thick dust everywhere. The bed though, was very comfortable and we slept well every night. The pool area was nice but not enough shade and had very few umbrellas over the loungers. We had read where the hotel had had extensive renovations and it was obvious in the main lobby area etc. Unfortunately not in the area we were staying in. The best part of this hotel was the restaurant Rum Fire. It is excellent and not to be missed. Although we were disappointed in our room,we would go back here but would spend the extra money to be in a beach view room in the main building. Read moreGenuine Expedia guest review
Two weeks in paradise. The first week in Kapaa at the Marriott, the second at the Sheraton in Poipu. Both amazing weeks. We loved the Marriotts free morning coffee in the lobby with inexpensive breakfast items. We also loved their nightly entertainment in their bar with a reasonable menu. Our second week was also fantastic. The Sheraton only has a "real" […] restaurant, so no night time bar menu, no entertainment.... Until luau night! Our room over looked the luau. A pleasant surprise! Great music, fabulous dancing, and no rain! Read moreGenuine Expedia guest review
"Needs to be updated, rooms v old"
The rooms are dreadful. For over $200 per night, the value is not there. We had paid for ocean front, and the view was nice, and e enjoyed the balcony. We could easily hear the normal conversations in the roo next to us. The shower drain would clog after one shower. They are old and ugly. We will not stay here again. This is not a good place for romance […] either, as romance didn't ever take place in this dreadful room. The only reason for 3 stars on this was the service. It was the one redeeming factor. They would Unclog the shower promptly every day, were very responsive to us and our needs. The location is nice, fairly central on the island, with a lot of good weather at this location. For the price, stay away, not worth more than $120 per night. Also don't forget about the rip off and dishonest practice of the "resort fee" $30 per day here, for internet and parking and some useless classes. Read moreGenuine Hotels.com guest review
"Poipu Beach, Kauai"
This is a great hotel located right on the beach. There are multiple buildings so you might have to cross the street to get to the main part of the hotel where the beach, pool, restaurant and guest services are located. Our room was a little dated, but ok. Rum Fire Restaurant and Bar was EXCELLENT and our servers Benjie and Noel were OUTSTANDING!!! […] Sabina or concierge was super sweet and helpful. Read moreGenuine Expedia guest review
"ocean front with sunset view"
stayed week in oceanfront room with balcony and sunst every evening, Garden view would not been as appealing, service and frindliness of staff was excellent. Beds comfortable, views amazing, would go back in a heartbeatGenuine Expedia guest review
"Would recommend conditionally ..."
Upon check in, the staff member said "great news, I've relocated you to a king bed room with a great view of the ocean and the sunset." When I got to the room, the view was of the side wall of the building next door. Went back to the front desk and asked about it (the other clerk was no longer on duty) they did move me to another, very nice room. Still, […] that first impression framed my entire stay. This trip was meant to relax, unwind and do some creative writing time and it served it's purpose well. And the location certainly helped! Staff was pleasant enough and although on "island time" tried their best to be helpful. Hotel was fairly well maintained, clean and quiet. Definitely chill. Read moreGenuine Expedia guest review
Rooms ok, but pricey.Genuine Hotels.com guest review
"Comfortable, convenient, good staff."
Stay of four nights in ocean front room. Very pleasant; comfortable with a couple of exceptions (see below: sheets, sink).Genuine Expedia guest review
"Wedding Blues Hotel"
With a wedding party that had been booked months in advance. Did not have requested room and had to be moved a day later to accommodate. Had bad smell and rooms were outdated.Genuine Expedia guest review
"Second stay- lovely visit"
Great location- best beachfront pool on Poipu! Sand and pool within steps of each other. Drink service to either beach cabana or poolside. Oceanfront room was beautiful. Only downside was waiter somehow lost my SPG (Starwood) card at dinner and never found it. But- accidents happen. Oceanfront luau dinner is worthwhile as well. Lovely place to stay […] ! Read moreGenuine Hotels.com guest review
"Great location. Discounted rate = discounted statu"
When booking through Expedia rate given was for king or two queen beds. I selected king. Upon arrival we were told the king was not available and was actually only two double beds. We arrived mid aftn at about 2. No special service or apologies were given, no discounted drinks or any concessions were offered even by the 'mgr' especially once he saw […] that we had expedia rate. I still spent over $400 for two nights there. The hotel has a great location but desperately needs to be renovated. Read moreGenuine Expedia guest review
Ocean view was amazing. Hotel staff very friendly and helpful.Genuine Expedia guest review
I landed the a great deal on Hotels.com for the Ocean front Suite. It was epic, from backpacking the Kalalau trail for 3 days to this room was like going to heaven. Great service, massive room with an incredible view. AwesomeGenuine Hotels.com guest review
Hotel and beach front was very nice, just make sure you book the right part of the hotel for the beach otherwise it can be a long walk from the "cheaper" rooms. For the price of the room and $30/day resort fee (which gets you access to activities at the hotel, like "Ukele lessons or lei making", for those that have nothing better to do on vacation..silly! […] The staff could have been friendlier, and add another $10 on for valet parking. They did not have one of our rooms ready and never bothered to call us once it was. It was up to us to go back to reception and find out. Then they keyed our cards wrong which we found out when we accidently walked into the wrong hotel room. If we had been dishonest people we could have robbed the other guests room. When we called to report this they seemed very nonchalant about it, like it happnens all the time and it was a bother to have security bring us the correct key cards. The best part about it was the beach, so find a cheaper hotel and drive there! The 8000 room section sits next to the garbage dump, so you occassionally get a bad smell if the wind is just right Read moreGenuine Expedia guest review
"Great hotel. Right on beach"
Room wasn't ready, it was no problem for us. The staff accommodated us with every perk and apologized profusely.Genuine Expedia guest review
"Nice Hotel Close to the beach"
was disappointed with the pool I had just stayed at a hotel prior to this that had a much bigger/better pool. And thats what i really look for what booking is the pool due to having small kids. I will say the fact the pool is right on the ocean/beach and that was nice and the fact that it was small, (not sure if thats why, just guessing) it seemed heated […] which was nice to not be cold pool. Overall a good experience. Read moreGenuine Expedia guest review
Tried for five days to get a/c fixed or to move me to another room to no avail. Room had horrible smell. Very uncomfortable situation, but since they were pre paid rooms, I couldn't just check out and move to another place. We were in a group of 16 people assigned 8 rooms and 5 of the 8 rooms had problems and were either moved or told nothing could […] be done to fix their problems since they were 100% booked and had nowhere else to put them. First and last stay at this place. Read moreGenuine Expedia guest review
The location was perfect, pool and grounds clean and very nice, and had a great staff working in all areas.Genuine Expedia guest review
"Nice resort ideal for a short break"
We stayed at the resort for seven nights in May, and it was nicely quiet with fine weather throughout. We had a double Garden room that didn't have much of a view but a nice porch overlooking the gardens - it was a three minute walk to the beach which was fine for us. The resort itself is nicely maintained and was always clean, although we preferred […] the more traditional looking resorts nearby. The food in the Rum Fire restaurant was good and worth a visit; although local options like Joselin's, Meriman's, Keoki's Paradise and Beach House were far superior. The pool-side Lava bar/cafe was fine for a drink but the food was terrible. The Laue on the resort looked fairly poor, and we decided to try the 'theatrical' one on a plantation instead which was great. One thing that surprised us - perhaps naively - was the sky high rates for all the extras and trips. Compared to extras in Mexico or South East Asia these were extremely expensive, and often didn't feel like good value. The exceptions being the helicopter tour and off-resort traditional laue we did. Read moreGenuine Expedia guest review
"Great beach right in front of the hotel."
Great beach. Rooms are dated with poor sound proofing if there is a connecting door between the rooms. Staff is friendly and helpful. The weather on the Southern part of the island is the sunniest.Genuine Expedia guest review
"Nice Hotel, but needs a renovation"
We spend 6 nights at the Sheraton. The room we got was older and outdated. The air conditioner was too loud. The walls were paper-thin we could hear each single word of the couple next door. There were a few extra fees like the resort fee (31.25 $ / day). The pool was too small and full of children. The provided towels for the pool / beach were worn […] and too small. We always asked for two towels / person. However, the beach-front location was great, the restaurants were nice but it was definitely not the standard I expected. Read moreGenuine Hotels.com guest review
Great location on the beach and lovely gardens. Room was clean and cozy. Parking is a little far and you have to pay for it. We spent one whole day at the Sheraton and rented a cabana and had a great time. Staff was also great.Genuine Expedia guest review
"Good beach location."
Nice, clean, a little worn / aged (hotel rooms)l small / dated bathrooms..Genuine Expedia guest review
"Nice hotel. Beachside rooms are worth extra."
We initially booked a "garden view" room. The room was nice, but we wanted to have a ocean view room, so asked the staff if we could upgrade. We did move to an ocean view room the next day and it was worth it. The activities, yoga, snorkeling, hula lessons, etc are included which is great.Genuine Expedia guest review
Property spread out therefore long walk to room, shower drain plugged, fixtures in bathroom cheap.Genuine Hotels.com guest review
"5 stars hotel"
Wonderful experience I recommend this hotel love it *****Genuine Expedia guest review
"Great location but definitely worn"
We just got back from our stay this last week. The hotel staff was great and the location was perfect! We stayed in room 7412 and it could use a serious scrub down! The walls were quite filthy and the bed was quite worn (two dips on each side of the bed). The rooms could definitely use an update. I would definitely look into different lodging options […] for Poipu next time we come back. Read moreGenuine Expedia guest review
The staff was so friendly and helpful made the trip very relaxing. Sissy should be recognized as the best of the best for customer service. The facility is very well kept and the restaurants are on the higher end and very well priced.Genuine Expedia guest review
We stayed here on our honeymoon. The girl at the front desk was amazing. She upgraded us to an ocean view which was beautiful. The staff were gracious and helpful. The hotel has basic rooms, but the location, staff and overall atmosphere was fantastic. We saw whales from our balcony almost daily. I would stay again.Genuine Expedia guest review
"Sheraton Kauai Resort"
Nice beach, Good concierge assistance with restaurant and activities reservation, Hotel is located in the part of this island where there is more sunny skies and less rain.Genuine Hotels.com guest review
"Good relaxing location, close to the beach"
We loved how close the hotel was to a sandy beach. Not many places that have this good of an ocean view this close to your room. The beach was great for snorkeling, swimming, playing in the calm waves and just relaxing in the sun and sand. Only complaint is, I don't think the vacuum under the bed because we found an empty condom wrapper under there […] when we checked in. GROSS! Other than that stroke of bad luck the room was clean. Hotel staff was friendly and attentive. A lot of people complain about the "resort fee" but if you are just aware it is there and part of the stay then just factor it in when figuring out the price. Great place to stay. If we stay at the south shore again we will come back. Read moreGenuine Expedia guest review
"upgraded to nice room overlooking beach and pool"
We were there for fun and relaxation and meeting friends. It met all expectations and more. Staff very nice and accommodating. Dining at restaurants is somewhat expensive as is in all the islands. Found $4.50 for cup of coffee at the Lava restaurant a bit much, but if you go for the continental breakfast, at $17 coffee is included. Close to shopping […] across street. Plenty to do for kids too.We would stay there again in a heartbeat' Read moreGenuine Expedia guest review
"Great location and very nice hotel"
Poipu beach is a good place to be if you want the choice of good restaurants, direct access to the beach and lots of activity choices. It's also the drier part of the island. The Sheraton is a wonderful option and great value. Nice clean hotel, nice grounds, wonderful staff! We rented a car for one day only as the location allowed us to walk around […] and explore the immediate area and it's amenities. Would go back there again. Read moreGenuine Expedia guest review
We had an ocean front room with an amazing view. The rooms are a little dated but clean. Staff was very helpful and responsive to all our concerns. We stayed here to save money for trips and activities. I would recommend this to a friend. Sunsets were beautiful.Genuine Expedia guest review
"Nice beachfront hote"
This is a great place to stay at in Kauai ... we totally enjoyed our stay at the hotel. We participated in morning Yoga sessions that was fabulous, and free snorkeling lessons at the pool. Watching the sun set from the hotel is also very beautiful. The restaurants are a bit over-priced with limited menu items but at least one dinner at Rumfire restaurant […] is recommended. Lava restaurant closes very early and that was a negative. Read moreGenuine Expedia guest review
"Kids had a great time"
Had a great time. Staff was excellent. Location was good nice beach.Genuine Expedia guest review
"Great location for surfing snorkeling and poolside"
We spent 4 days here before going to the North Shore. The weather and water were great and the kids missed the Oceanside pool after we left.Genuine Expedia guest review
Loved the SheratonKauai Resort. It was a convenient and beautiful place to stay. Staff was very helpful, rooms were clean, awesome location.Genuine Hotels.com guest review
"you get what you pay for"
This hotel is priced in a range that you can't complain too much for what you get. But be aware there are a lot of additional costs. When we picked our room we booked garden view but didn't realize until we got there this meant, super small old room behind the main resort. We paid the upgrade fee for a bigger room (still not super modern) that faced […] the ocean. Read moreGenuine Hotels.com guest review
"We'll be back!"
We spent nine days at the Kauai Sheraton and we will definitely come back. Hotel - if you have the money upgrade to am ocean deluxe room. We were able to upgrade and it was the best money I've ever spent! The view was magnificent and falling asleep to the waves hitting the shore was great! We also saw whales from our balcony almost everyday. I recommend […] bringing binoculars from home if you plan on booking this room. The pool area was set up nicely and the beach was literally ten yards away. My wife and two kids (12 & 14) rarely went in the pool. We spent most days on the beach. The restaurants on site were pricey as were most restaurants in Kauai. Overall we had a great experience at the Sheraton and in Kauai! Read moreGenuine Expedia guest review
"Nice to the beach & quiet"
A hotel for relax, for family, clean & looks new, quiet should be wonderful to every traveler like stay in paradise.Genuine Expedia guest review
We had a lovely ocean view room, carpeting could use some updating. The staff was exceptional. The first night we did not receive the two rooms with king beds for our adult children that we reserved but they moved the kids the next day. They had a lovely pool view in the garden part of the resort. Great but expensive breakfast buffet. The beach was […] fantastic. Yoga excellent. Chris at the front desk and the manager went out of their way to accommodate our special needs. We are deeply appreciative. We would stay here again. Very family friendly. Read moreGenuine Expedia guest review
The location great, good parking.Room very small but clean. No chairs in room to sit.Shower head very good but bathroom too small Perfect beach but was very crazy to not allow hotel beach chairs on the beach. Also the fact that they wanted to put a wrist band on to show that you we're a guest. Tacky . Service was good .Genuine Hotels.com guest review
Couldn't ask for more, we booked this hotel last minute and we are so glad we did.. Although our room was a "garden view" and not an ocean view it did have its own perks.. Right outside our room was the 2nd pool.. Not only is it huge but everyone was too busy at the other one because they want to be right next to the beach that they forgot all about […] this one... So you pretty much have the pool to yourself!! Did I mention the hotel is on the beach.... you take a few steps and are able to go swimming and snorkeling Also they have little pool bungalows next to the beach which we thought would cost a fortune but was only $100 to rent for the whole day (till 5pm) which is right next to the pool and you have drink service, comfy bed and the sun beaming down on you. Absolutely loved it and look forward to go again. Read moreGenuine Expedia guest review
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