Repeat guests. Nice hotel. Great location. Rooms could be upgraded/updated some. Bedding is good. Service is good. Pool area spacious and relaxing right on the beach.Genuine Expedia guest review
"Great hotel with amazing location"
Everything was amazing! I would totally go back there in a next trip. Staff was amazing specially Chris at the front desk. Thanks everyone for a great time and all your help!Genuine Expedia guest review
We stayed for a night here before meeting our family on another part of the the island for the rest of our vacation. Could not have been better! Restaurant was on site and the grounds were beautiful. The room and bed were very comfortable and we got a much needed good night's sleep.Genuine Expedia guest review
Arrived early and was able to get a room right away. We even got a free upgrade to a room with a view of the Pacific Ocean, partially obscured,but very cool! However,they don't tell me about the construction going on. The workers didn't start too early,which was nice. Everyone was beyond friendly. Eager to please!. We spent a week there, I'd do it […] again. Read moreGenuine Expedia guest review
Overall good experience. Did not get a king bed as requested, but everything else was great.Genuine Expedia guest review
"Great location and beach."
Love the location, the beach, and location. Staff was excellent and were very helpful.Genuine Expedia guest review
"In need of update, rude staff"
Staff was rude and would not honor reserved room. Tried to put us across the street in a lower room. To say they were rude is an understatement. The room was tired and in need of an update. The halls were loud and house keeping was vacuuming at 7am waking us up every morning. Room was dirty, wish we paid a little more to stay somewhere else.Genuine Expedia guest review
Great hotel to stay at! Great location, friendly staff, clean and updated.Genuine Hotels.com guest review
"very nice but expensive"
We got a garden view room, which is the furthest away from the beach (even further than the employees' restaurant!). that being said, the garden was very cute. The room itself wasn't worth the price. the bathroom was ridiculously small and really average. The hotel itself was really nice, with beautiful pools and access to a really nice beach. I got […] a free hula lesson which was very nice. On the down side : The restaurant have a really view but are quite expensive. the coffee and orange juice at the Lava restaurant were shockingly bad for the $26 breakfast buffet. Also, my husband didn't like the fact that it wasn't very intimate in the common area near the pools, and although we mentioned it was our honeymoon, we didn't get a special honeymoon treatment. Read moreGenuine Hotels.com guest review
"sheraton kauai under construction"
we booked the sheraton kauai for a few nights after having been camping around the Hawaiian islands for a couple of weeks. This was supposed to be a nice relaxing finale to a pretty wet and soggy trip. Instead we were met with active construction around every corner. New roof being installed on the building adjacent to ours, poolside bungalows under […] construction and unavailable, and then if that wasn't enough, gas powered hedge trimmers were being run for most of the afternoon in the serenity gardern! Read moreGenuine Hotels.com guest review
Definitely would come back here someday. Island was beautiful and the people were friendly. We found a couple of close places that had a great happy hour.Genuine Expedia guest review
"Best way to end a honeymoon"
Kauai was the last stop on our 3-week honeymoon hopping around the Hawaiian islands. The resort is beautiful with modern rooms and is right on the beach with clean sand, great waves for surfing, and amazing sunsets. The resort staff, from reception to maintenance to housekeeping, are very personable and accommodating. I would definitely stay here a […] gain. Read moreGenuine Hotels.com guest review
Where to start, the night we checked in for our Honeymoon they did not have our room ready, instead we got to spend our first night together in a room with two double beds. Then the next day we called the front desk before 11 like they advised, they stated they would move our items. We went out for an adventure and returned a few hours later, the lady […] at the front desk said our new room was not ready because we never contacted them, I advised her we had that morning, she rolled her eyes and said she'd get us moved. So now we are in the new room.... Which is right next to a building being renovated, we had no idea the hotel was being renovated, which lead to a ten day honeymoon in which we could not open our room door or enjoy the patio. And if all of that was not enough we also had the joy of the A/C flooding our room which lead to two days of wet carpet, musty air and a blower, another romantic touch for a Honeymoon. The staff was rude about our room, the flood and cleaning it, like we did it on purpose. The rooms are out dated and old, they need some work. Beware there is only two restaurants on sight they are over priced and not good, we paid $27 for a breakfast buffet that was terrible. I think the stars need to be updated and people need to be aware of what they are getting into at this hotel, it was truly a disappointment for a Sheraton. Read moreGenuine Expedia guest review
"Perfect sunny spot on Kauai"
Excellent location on the Southern coast of Kauai - which is always sunny! The very nice and long sand beach is good for swimming - the waves brake on a reef off-shore. Excellent snorkeling place located five-mins walk on the tip of Poi'pu - a of various fish and dry good visibility. Even though we are avid travelers - we like to hike and visit all […] places around (which we did!) - we spent two days near the resort, swimming, snorkeling, taking surf lessons, sun-bathing. We like salt water - hence, we did not try extensive swimming pools, which look nice. What was nice that even the rest of the island was covered by colds, the Poi'pu had sun picking up on regular basis. Overall, we will stay here aging, when o we're on Kauai. Read moreGenuine Hotels.com guest review
This hotel was just ok. Nothing special. On site restaurants less then ok service sub standard. Rooms tired was told they we're remodeling.Genuine Expedia guest review
I stayed at the Sheraton Kauai Resort for 9 days with my husband and 21 month old, then I met up with another couple for a week. Most of the staff was amazing! They were very personable, spoke to me by name, if I had any needs, they were taken care of immediately. We would even receive follow up calls to make sure those needs had been taken care of. […] I had one problem with one of the hotel activities. After I complained, I was sent an apology basket. Was not expecting that at all, but it made definitely more than made up for the mistake. It's not always how great the hotel does, but how it fixes the mess ups as well. Would definitely recommend this hotel to anyone heading to the island of Kauai. Read moreGenuine Hotels.com guest review
"Great hotel in nice location"
Great hotel with amazing staff. Room spacious and clean. Directly at the ocean. Restaurant a bit pricy but alternatives in walking distance. You definitely need a car to get around. Self-Parking included in resort-fee, also included is WiFi in room. Received complimentary valet parking for arrival night - nice touch.Genuine Expedia guest review
Very nice hotel for location! Walk to restaurants and shopping, also shuttle available! Jowell with excursions was amazing! She found us a car when none were available. She was honest with us about boat outings due to weather! So refreshing to see someone who cares more about your time than booking for money! It would have been nice to have kayaks and […] paddle boards available! Read moreGenuine Expedia guest review
"Lack of quality scheduled activities."
We scheduled tide pool activities for 8 in evening on day prior to departure. Sacrificed last dinning experience out for this activity, and guide was a no show. Waited until 845 p.m. Still no show. Was very disappointed especially for my 6 year old grand daughter, which could have been an extroidinary educational experience for her. Notified front desk, […] with no help. Contacted conceirge and was told they don't handle activities. We signed up for all activities available, lei making, etc. and they were all only 1 half hour each at best. Very very disappointed since we were charged 30 dollars daily for service charge which was told was cost that included activities. This tide pool time was only time available for time we were there. Only part of our experience that was sad. But the people here were superb, especially cleaning staff. Very accommodating. Read moreGenuine Expedia guest review
This was a great hotel. We had a beach front room. The sound of the ocean on the rocks made our trip. The staff was great and the facility was clean. It's close to all we needed. The resturants were both good and the sunset and sunrise was perfect. Loved it.Genuine Expedia guest review
Nice resort! The hotel does need more staff down at the bar/restaurant near the pool and beach area. Service was slow and not too many polite waiters. Beach is beautiful and the resort itself and very nice.Genuine Hotels.com guest review
"Rooms need remodel!"
The service and staff were excellent. The hotel room was decorated nicely and kept clean but the bathrooms are dated and show their age. Air conditioning and refrigerator barely functioned. A nice remodel is in order!Genuine Hotels.com guest review
We only stayed here for 1 night because we were at a time share unit the other days we were in Kauai, but everyone was as friendly as could be. The lady at the front desk upgraded our room to an ocean view room for free, gave us a free bottle of champagne, 2 vouchers for free Mai Tai's and a box of chocolates. We were on our honeymoon so that's the […] reason for all the extras, but she took care of us and we had an excellent experience! Read moreGenuine Expedia guest review
My wife and I celebrated our 15 year anniversary and were very pleased with our stay. There was a mix up with our room and some amenities I had ordered for our first night and the hotel more than made up for it, we were very happy.Genuine Hotels.com guest review
We can hardly close door. Door needs to be trimmedGenuine Expedia guest review
"I week get away"
Great Location, room furnishings need to be updated, cleaning staff does not change out linens & towels for last evening. Rum fire restaurant a plus, lava restaurant so-so. Great potential for tennis but courts not maintained nor any pro to run the courts.Genuine Expedia guest review
Comfortable accomodations, great beachfront, excellent beachside cafe. Good staff support. Disappointed with bar drinks and food.Genuine Expedia guest review
"Garden view room"
We booked a garden view room in building 3. We read reviews and thought we would upgrade to ocean view upon arrival. We decided to save the money and keep our room. We were not disappointed! It was a little further to walk to the beach or front desk, but it was no bother. Our room was very clean and comfortable. The only thing was that this room only […] was available with 2 double beds instead of a king. Read moreGenuine Expedia guest review
"Great kauai vacation"
Sheraton was in a great location. Lavas and rum fire were both amazing. Great veiws and great hospitality.Genuine Expedia guest review
"True ocean front room."
Expectations were met except that we reserved and paid for one king bed and got two doubles. They made it right the next day but it left a bad taste in our mouths. Disappointing start to the stay.Genuine Expedia guest review
We were fortunate to stay in the Plumeria suite. TRULY FABULOUS!Genuine Hotels.com guest review
It was fine. There was nothing much to rave about and nothing much to rant about. Except parking can be a nightmare. The staff was in general, unimpressive. Not bad, but nothing noteworthy. The free bottle of champagne (with a screw top cap) we were given for our wedding was so bad we couldn't drink it. On a positive note, our room was quiet.Genuine Hotels.com guest review
"Nice Hotel, they should improve vegetarian options"
very nice and confortable hotel, room and amenities. they only thing to improve is then breakfast options (more fruits) and the restaurant options for vegetarians. the rest is just excelent!!!Genuine Expedia guest review
"Perfect Location, Excellent Beach"
Me and my wife stayed at the Sheraton Kauai Resort for our honeymoon the first week in August. This hotel truly has it all. The beach was perfect and you can swim and play all day. The pool and amenities are great too. The majority of the lounge chairs face the beach so there isn't really a bad view from anywhere. Lavas by the pool was great for drinks […] and lunch as well. A little expensive but worth it. Our room faced the ocean and was air conditioned which made it perfect. One recommendation on top of this hotel, is get a rental car. You can come and go as you please and truly experience the beauty of the island of Kauai. Read moreGenuine Expedia guest review
"Generally disappointing - poor value won't go back"
Generally disappointing for a Hawaiian resort. Paid less and got a lot more at Hyatt on Maui. Air conditioner died, had to change rooms. Tub didn't drain, sink took forever to get hot water, swimming pool setting was unappealing and stark for a Hawaiian resort, not enough shade. No shaded places around the grounds to just sit and enjoy the ocean or […] read. Room was just another typical crowded feeling mid class motel room in a remote building set back out of view of ocean with west facing patio with no shade.TV programming was cumbersome. Few activities or features for seniors. Very few if any "Nice touches", just the basics. Read moreGenuine Expedia guest review
a great million dollar view... hard to beat this location. food in the hotel was expensive but good quality.Genuine Hotels.com guest review
Beautiful hotel, lovely beach. Perfect place to relax and enjoy the beautiful scenery.Genuine Expedia guest review
We stayed 4 nights in a garden view room, which was across the street from the ocean. Overall, we had no complaints about the hotel. The Sheraton has free, convenient parking. Our room was clean and comfortable (except I would have been hesitant to use the tub), the balcony was nice to have, and we thought the customer service was excellent. I liked […] the hotel restaurant Rumfire a lot. We weren't wowed by the exterior of the hotel or the pool and beach areas but this was okay b/c we didn't plan to stay at the hotel much. And really - it wasn't bad at all, just not super impressive. We attended a race expo at the Grand Hyatt next door and noticed it was much, much nicer. So if you go at a time when the hotels are similar in price, choose the Hyatt - no question. Regarding location - If you plan to visit Waimea Canyon and the Na Pili coast and don't want to switch hotels mid-trip, then Poipu is a perfect location. The Marriott in Lihue is another option with a nicer beach and pool but Poipu has better options for dining, coffee, shops, galleries, etc. than Lihue. Lihue wasn't that great. If you don't plan to visit Waimea Canyon, then I'd suggest staying closer to Hanalei and Hanalei Beach. The Hanalai area has so much more character and natural beauty than Poipu or Lihue - beautiful beaches, rivers, you're close to Na Pali state park which is amazing, and tons of unique restaurants, food trucks, coffee shops, stores, etc. But Hanalai is a long, long drive from Waimea. Read moreGenuine Hotels.com guest review
"Celebration in Poipu"
Spent long Labor day weekend for birthday celebration. Love the location. However, not a fan of the daily "resort fee". Bathrooms need renovation. Also why allow infants in diapers into pool? One had an "accident" in the pool; which means they had to close the pool for 24 hrs. I was told this happens almost every week.Genuine Hotels.com guest review
"Best Honeymoon EVER"
Everything was perfect. Everybody said on the reviews that if you can splurge and get the Ocean Room view then you should - DO IT. It was incredible. We could hear the ocean every single night from our rooms and the service was incredible. Great location and right near a lot of great beaches within walking distance.Genuine Hotels.com guest review
the valet service was not up to the standard of this hotel. when I called from the room to have my car ready, it wasn't. the person who answered the phone didn't pass on the message to the valet. this happened twice. I called 40 minutes in advance because we had to catch a boat. the car was not there. when I finally got someone to go get my car, he […] brought the wrong car, and then he laughed...after I told him we might miss our boat. the valet said the misunderstanding was because there were 2 of us staying in the room with 2 different last names and the ticket had one last name and something else he was looking at had another. They had my room number and my license number. what difference does the last name make?? we didn't use the service after that. it was easier and faster to park ourselves. other than that, our stay was wonderful. Big commendations to Betty at the front desk. she was amazing. Read moreGenuine Expedia guest review
My overall experience was good. The hotel was what I expected and the beds were comfortable. I definitely recommend upgrading to the Deluxe Ocean View. It was worth every penny and the Ocean rooms are much nicer than the Garden rooms.Genuine Expedia guest review
"On the beach"
Great hotel right on the beach in Poipu. Loved our time there.Genuine Hotels.com guest review
"Loved Movie Nite on Beach Lawn"
This hotel is in one of the most beautiful beaches and Islands in the world. I really loved laying on deck chairs under full moon and stars watching the glistening waves. You can walk to great restaurants and the outside movie nite was great family fun. We had oceanfront room - it was spectacular!Genuine Hotels.com guest review
"Beautiful hotel in excellent location"
The first 5 days of our vacation were spent in a near by condo. Unfortunately 2 hurricanes were expected to hit the islands. We wanted to feel like we were in a place where an action plan was in place, generators and plenty of water, so we checked into the Sheridan. Lot's of Wow from the comfort, amenities. We were very impressed with the daily scheduled […] activities. Next time we will bypass the condo and book at the Sheridan. Our kids loved it. Read moreGenuine Expedia guest review
"Great Kauai Resort"
We stayed here as a couple for 4 nights our first time in Kauai. The location is great, the beach is great, the pool is great, the views are great. I'm not sure we could have had much of a better time.Genuine Expedia guest review
"Over all disapointed"
The place is located in great place, over all the hotel is 3-4 star. But however the bellman and gestservice was a joke. It was humiliating the treatment from that we got from hotel staf. The staf is not even 1 starGenuine Expedia guest review
"Great hotel. Staff was friendly. Great room."
Wonderful pool and staff at pool and beach activities counter. We enjoyed our stay.Genuine Expedia guest review
Clean rooms, close to a great beach, with great snorkling and boogie boarding, centrally located on the island between the two ends, so it's good for going to either side, or both! Close shops and a close quaint town. Friendly staff and good parking, all in all a pleasant stay with no problems or complaints, would use them again!Genuine Expedia guest review
Well I love on Oahu so this wasn't a very far trip to take. I would recommend Sheraton Kauai and the island to anyone visiting the islands! The hotel and staff were great!Genuine Expedia guest review
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