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  • Hotels
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  • Pacific Palms Resort
  • All hotels in City of Industry, California, United States
All hotels in City of Industry, California, United States
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1 room,  2 adults 
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Room 1:

Pacific Palms Resort - City of Industry

34.020429, -117.926113
4 stars
1 Industry Hills Pkwy, City Of Industry, CA, 91744 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $219 $153
available on 06/20/13
Price Match Guarantee
4.0 280 5

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    Landmarks near Pacific Palms Resort

    • City of Industry, CA (JID-Industry Hills Heliport) Hotels - La Puente 92 yards
    • Babe Zaharias Golf Course Hotels - La Puente 780 yards
    • La Puente City Hall Hotels - La Puente 1.4 miles
    • La Puente City Park Hotels - La Puente 1.5 miles
    • Puente Hills Mall Hotels - City of Industry 1.9 miles
    • All landmarks in City of Industry

    Nearest hotels to Pacific Palms Resort

    • Comfort Suites La Puente
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    • Vagabond Inn Hacienda Heights
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    • Budget Inn La Puente
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    • Best Western Plus Executive Inn
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    Top Hotels in City of Industry

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    Overview of Pacific Palms Resort - City Of Industry

    Location.
    With views of Los Angeles and the distant San Bernardino Mountains, the Pacific Palms Resort is perched atop a tall hill in the City of Industry, Calif. Located 35 miles from the Los Angeles International Airport and within walking distance of the Foot Hill Transit stop, this resort offers convenient access to many Southern California attractions.

    Hotel Features.
    Overlooking the Los Angeles hills, the hotel's outdoor pool is surrounded by a sundeck, palm trees and patio furniture. Recreational facilities include two 18-hole golf courses, a driving range and three putting greens. The hotel's restaurant, Cima, serves Asian-fusion cuisine. A full-service health spa is on site. Complimentary wireless Internet access is available.

    Guestrooms.
    Dark wood surfaces and muted beige hues make guestrooms a quick study in Pacific-influenced design. The 292 guestrooms feature complimentary wireless Internet access, designer bath products, premium bathrobes, coffeemakers with Starbucks coffee, and walk-out balconies with city or golf-course views.

    Image of Pacific Palms Resort, City of Industry
    4.0 out of 5 Excellent (280 reviews)
    (Neighborhood average 3.8)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    I told a business colleague I was staying in City of Industry and the look of terror that showed on their face was almost funny. Thanks to Hotels.com... and user reviews I knew this hotel would be fine and it was. Unfortunatley given my schedule I only got to use the hotel as a bed and nothing more as I arrived at 11pm and left by 7am the next morning. The hotel was very nice as was the property itself. Even though the clerks at the desk could have been a bit more friendly I would definately stay there again. by Scott B  from Plainview, NY on 05/28/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $153
    Nights
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Deluxe City View Room

    Executive Level City View

    Executive Level Golf or Mountain View

    Deluxe Room

    Deluxe Golf or Mountain View

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Check-out time is: noon
    • Check-in time starts at: 3 PM

    Amenities

    • General
    • Ballroom(s)
    • Bar/lounge
    • Clubhouse
    • Elevator/lift
    • Gift shops or newsstand
    • Patio
    • Picnic area
    • Smoke-free property
    • Swimming pool - outdoor
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Free Wi-Fi
      • Golf course on site
      • Number of floors - 11
      • Number of restaurants - 3
      • Total number of rooms - 292
      • Valet parking (surcharge)
    • Rooms (all rooms include)
    • Bathrobes
    • Clock radio
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • In-room safe
    • Iron/ironing board
    • Rollaway/extra beds available
    • Window opens
    • See more room details
      • Air conditioning
      • Balcony
      • City view
      • Coffee/tea maker
      • Complimentary toiletries
      • Complimentary weekday newspaper
      • Daily housekeeping
      • Free Wi-Fi
      • Hair dryer
      • Hypo-allergenic bedding available
      • In-room massage available
      • Minibar
      • Mountain view
      • Multi-line phone
      • Pay movies
      • Premium TV channels
      • Refrigerator (on request)
      • Sewing kit
      • Shower/tub combination
      • Turndown service (on request)
      • Voice mail
      • Wake-up calls
    • Services
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Sauna
    • Security guard
    • Self parking
    • Shoe shine
    • Spa tub
    • Tour assistance
    • Wedding services
    • View more services
      • ATM/banking
      • Breakfast available (surcharge)
      • Complimentary newspapers in lobby
      • Concierge services
      • Currency exchange
      • Express check-in
      • Express check-out
      • Full-service health spa
      • Health club
      • Laundry facilities
      • Multilingual staff
      • Secure parking
      • Valet parking
    • Business & Event
    • Business center
    • Business services
    • Computer rental
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Secretarial services
    • Technology helpdesk
    • View more business & events
      • 24-hour front desk
      • Audiovisual equipment
      • Banquet facilities
    • Accessibility Features

    This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.

    Dining

    RED - The restaurant is open for lunch and dinner, and serves high-quality steaks and fresh seafood. Cocktails, microbrews, and lighter fare are served in the bar that offers a weekday happy hour.

    Cima - Floor-to-ceiling windows overlook the resort's landscaped grounds from this Asian-fusion restaurant. Open for weekday buffet breakfast and à la carte breakfast, lunch, and dinner daily. Outdoor dining is available.

    St. Andrew's Station - Offering sweeping city and mountain views, this café is housed in an old train station adjacent to one of the resort's golf courses. Light fare is served from early morning until mid-afternoon.

    Recreation

    Golf facilities include two 18-hole courses, a two-tiered driving range, three putting greens, and a clubhouse and pro shop; fees apply.

    The resort's 24-hour fitness facility offers stair steppers, stationary bikes, treadmills, elliptical machines, free weights, strength-training machines, and men's and women's locker rooms with saunas and spa tubs. Guests enjoy an outdoor pool and spa tub, and a jogging path weaves throughout the property.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Golf - driving range on site
    • Golfing on site
    • Golf - miniature on site
    • Running track/path on site
    • Swimming on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Valet parking fee: USD 12 per night
    • Pet fee: USD 35 per pet, per night
    • Deposit: USD 50 per night
    • Refrigerator fee: USD 25 per night
    • Rollaway bed fee: USD 25 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in City of Industry, California, United States
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    Pacific Palms Resort City of Industry

    A short guide to City of Industry

    The City of Industry is built on trade. With no business taxes and a dedicated Foreign Trade Zone, office and manufacturing parks have blossomed where agriculture once grew. The City of Industry honors its roots at the Workman and Temple Family Homestead Museum. This institution has preserved one of California’s oldest homes, an 1841 ranch house updated in the 1870s.

    see all hotels in City of Industry

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Industry Hills Heliport (JID) - 100 yards
    • Babe Zaharias Golf CourseBabe Zaharias Golf Course - 800 yards

    1.0 - 3.0 mi

    • La Puente City Hall - 1.4 miles
    • La Puente City Park - 1.5 miles
    • City of Industry - 1.8 miles
    • Puente Hills Mall - 1.9 miles

    3.0+ mi

    • South Hills Country Club - 3.2 miles
    • Glendora Square - 3.5 miles
    • West Covina City Hall - 3.5 miles
    • Del Norte Park - 3.9 miles
    • Royal Vista Golf Club - 4.1 miles
    • El Monte Airport (EMT) - 7.5 miles
    • La Verne Brackett Field (POC) - 9.4 miles
    • Fullerton Municipal Airport (FUL) - 11 miles
    • Los Angeles Commerce Business Plaza Heliport (JBP) - 14 miles
    • Upland Cable Airport (CCB) - 15 miles
    • Chino Airport (CNO) - 16 miles
    • Pasadena, CA, United States (JPD-Pasadena Heliport) - 18 miles
    • Long Beach Municipal Airport (LGB) - 19 miles
    • Ontario Intl. Airport (ONT) - 19 miles
    • Compton - Woodley Airport (CPM) - 21 miles
    • Orange County John Wayne Airport (SNA) - 24 miles
    • Hawthorne Municipal Airport (HHR) - 25 miles
    • Burbank Bob Hope Airport (BUR) - 27 miles
    • Los Angeles International Airport (LAX) - 28 miles
    • Riverside Municipal Airport (RAL) - 28 miles
    • Torrance Airport (TOA) - 28 miles
    • Santa Monica Airport (SMO) - 30 miles
    • Van Nuys Airport (VNY) - 35 miles
    • San Bernardino Intl. Airport (SBD) - 39 miles
    • Palmdale Regional Airport (PMD) - 43 miles
    All hotels in City of Industry, California, United States
    Reviews
    • All (280)
    • Business (47)
    • Romance (28)
    • Family (36)
    • Friends (9)
    • Other (160)
    4.0 / 5
    Excellent

    Score breakdown (from 280 reviews)

    • 5.0
      (113)
    • 4.0
      (88)
    • 3.0
      (44)
    • 2.0
      (22)
    • 1.0
      (13)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.1
    • Comfort
      3.9
    • Condition
      4.0

    Reviews: Overall

    • < Previous
    • Page 1 of 6
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    Pacific Palms Resort - City of Industry
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Jun 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "Great Resort"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It was a wonderful place to stay.
    Genuine Hotels.com guest review
    1 night trip in Jun 2013
    John
    US

    Pacific Palms Resort - City of Industry
    2.0 / 5
    Fair
    "Not worth the money"

    • Cleanliness
      1.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      1.0
    The room was not worth the $145 I paid. The shower had mold in it and bathroom was tiny. The wall paper was coming off the walls. Room service left two trays of food out in the hallway all day before they got it. The bar had a pool table, but had no pool sticks. Asked the bell stand/valet for a map for site seeing and they had nothing.
    Genuine Hotels.com guest review
    1 night trip in Jun 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent
    "Would Stay Again"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    I told a business colleague I was staying in City of Industry and the look of terror that showed on their face was almost funny. Thanks to Hotels.com and user reviews I knew this hotel would be fine and it was. Unfortunatley given my schedule I only got to use the hotel as a bed and nothing more as I arrived at 11pm and left by 7am the next morning. […] The hotel was very nice as was the property itself. Even though the clerks at the desk could have been a bit more friendly I would definately stay there again. Read more
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Scott B
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Wei
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "Mommy's Day!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We had the best time...service was amazing!! Kid friendly and we didn't have to leave for anything!!
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Brad
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "Gem at the Top of a Hill"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    City of Industry isn't the first thought for a stay in SoCal. But tucked in the hills, Pacific Palms may just become our go-to place. The price we paid was great for such a quality property. It's on a hill top with commanding views across the city and golf course. It's well appointed and comfortable. We didn't try the restaurants but they looked gr […] eat. Read more
    Genuine Hotels.com guest review
    1 night trip in May 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night trip in Apr 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent
    "Best..and ONLY resort...in the San Gabriel Valley"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    The grounds and surrounding was fantastic, including the championship golf course and amazing South to North view of the San Gabriel Valley, all the way to the San Gabriel Mountains. The hotel itself looks a bit dated from the outside while the inside has been renovated to not quite 4 star level, comparable to some Hilton or Hyatt hotels. The rooms […] is pretty clean with contemporary decor, but nothing you wouldn't find in a newer Holiday Inn. The amenities are great. Award winning spa, 2 restaurants and a bar with an outside fire pitted patio that has a million dollar view. If you're looking for a 4-star resort style experience in the SGV, this is your ONLY choice. Read more
    Genuine Hotels.com guest review
    2 night business trip in Apr 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "I will be back!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Already knew how impressive the golfing facilities were, but had never enjoyed the hotel. Staff were great and amenities were excellent. Great views and privacy. I will definitely be back again!
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Marco
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      5.0
    everything was great the only thing i didnt like was the size of the room ,do to that i think it is way too over priced .
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Trip with friends
    Mar 19, 2013
    mp
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "Great for everyone"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    The best hotel in Rowland heights. The price is also good. . ....
    Genuine Expedia guest review
    Other trip
    Mar 7, 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent
    "really quiet....loved that!"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    overall it was really nice. The Hotel was VERY queit so it seemed that the staff would have the desire to extend themslevs but they did not do so. Service was generallt very average. Loved the pool ( quiet) and the fitness room ( also quiet). Spa was really lovely but the service was average at best
    Genuine Expedia guest review
    Other trip
    Mar 1, 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Feb 26, 2013
    Chris
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    weibo ma
    US

    Pacific Palms Resort - City of Industry
    3.0 / 5
    Good
    "Don't expect to get any sleep."

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      2.0
    • Condition
      4.0
    We've stayed there twice now, but probably won't be going back. Both times there has been a huge tent party going on right outside the hotel. We were on the 7th floor, but the music was so loud it was shaking our room, and it went on until fairly late at night. I guess no one is supposed to actually SLEEP in a hotel anymore. Anyway, nice hotel but too […] many events going on and I really don't get why the volume has to be so loud that you can not only hear it, but feel it, 7 floors up with the windows closed. I can't even imagine how loud it must have been inside the tent. Wow. I get why they host these events, but they could enforce a reasonable limit on the decible level and I'm sure the party goers could still have a great time. Read more
    Genuine Expedia guest review
    Other trip
    Feb 19, 2013
    Steve
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in Feb 2013
    Kevin O
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Feb 2013
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent
    "Good times"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    My wife and I wanted to get away for the weekend and someone were far away. With out son staying with Friends we were to nervouse to go anywhere to far from Los Angeles. We came across this place and it was great. We had beautiful views, great spa and services. We will definitely coming back here again.
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2012
    Josh
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "no fridge"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We stayed two nights here. Too bad the on site bar was lame (expensive - not comfy - kinda 'off' patrons). Had to put our water and juice on the patio since the fridge was full. Great city views and the mall (for restaurants) was close. Be sure to try Jims Burgers just down the street! Room was cumfy and well apointed. No free breakfast.
    Genuine Hotels.com guest review
    2 night family trip in Dec 2012
    Rich
    US

    Pacific Palms Resort - City of Industry
    2.0 / 5
    Fair
    "I will not be a return quest."

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    The carpet was dirty, the walls were marked up, the fixtures were old and out dated, the tub wouldn't drain so you stood in 12" of water while you showered. I asked for the tub drain to be cleared and it never happened. Not sure where they spent the advertised $60 Million on renovations but it certainly wasn't in the guest rooms.
    Genuine Expedia guest review
    Other trip
    Dec 27, 2012
    Greg
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Dec 23, 2012
    Austin
    US

    Pacific Palms Resort - City of Industry
    2.0 / 5
    Fair
    "Time to remodel"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    I was told that by the young lady at the front desk that she was putting me on the quite side of the hotel. The air conditioning system was just out side of my room and was very loud all night. The fan in the room was even louder making sleeping very hard. The room for the rate was substandard, carpet was stained, room had an unpleasant odor, the drain […] in the bathtub was very slow leaving you standing in water. It is time to update this place. Read more
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    Jim
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night family trip in Nov 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "Wish my stay had been longer!"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    The grounds of the resort are beautiful and well kept. Although Valet parking is available, I used self-parking and it was close And convenient. Check in was quick and the clerk was polite and Efficient. The room was clean and comfortable. It seed recently Updated and the bed itself was deliciously comfortable. Both my dinner and breakfast through […] room service were Tasty. I would return when next in the area. Read more
    Genuine Expedia guest review
    Other trip
    Dec 5, 2012
    Ann
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Nov 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent
    "Nice place to stay!"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Nice play to stay. Beautiful green areas. Nice golf course.
    Genuine Hotels.com guest review
    3 night trip in Nov 2012
    Ana
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Nov 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "Hotel for Breeders Cup"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very satisfied. Had lovely view and the room was lovely as well.
    Genuine Hotels.com guest review
    4 night trip in Nov 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "great hotel in overall"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    nice hotel.. the area is so beautiful. i would recommend it and will stay there again next vacation .
    Genuine Expedia guest review
    Other trip
    Nov 6, 2012
    kim
    US

    Pacific Palms Resort - City of Industry
    3.0 / 5
    Good
    "overnight stay after UCLA"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      3.0
    Strong oriental focus. Farmer Brothers coffee in the room - awful. Only green tea in the room not a great way to start the day. Room otherwise was great. Stunning views. But probably wont stay there again
    Genuine Hotels.com guest review
    1 night trip in Nov 2012
    TJ
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Oct 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    2.0 / 5
    Fair
    "Enjoy your walk!"

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    My battery died. I needed a simple jump start. I asked the front desk and they said they have no jumper cables and cannot help. I explained to deaf ears. I walked 1.5 miles one-way to Pep Boys carrying my battery hoping it would take a charge. I ended up buying a new battery and walking 1.5 miles back to Pacific Palms carrying the new battery. I was […] angry that the hotel would not give me a jump or offer a lift. Instead, they just told me to call AAA. WOW! Have attorneys ruined the common sense in people? Other than this, the hotel is ok and due to my business in town, I'll probably stay there again .... but with an " I could care less about this place " attitude as they had with me. Read more
    Genuine Expedia guest review
    Other trip
    Oct 17, 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "Awesome Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Great place to stay. The view is beautiful. Hotel is very updated and clean with nice furnishing. If you have a pet that travels with you they are pet friendly. They pool is very nice. The surrounding golf course looks like if is immaculately cared for I Hope to play a round of golf on my next trip.
    Genuine Hotels.com guest review
    2 night family trip in Oct 2012
    Scott
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      4.0
    Beautiful hotel, my only two complaints were the loud noise from the a/c in the room and the asian chicken salad in the restaurant. I was very much looking forward to this salad, I was expecting slices of white breast of chicken but it was bits of chicken picked from the thighs and legs, the entire salad had no flavour.
    Genuine Hotels.com guest review
    Family trip
    Oct 5, 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent
    "Noisy, old bathroom 4 star hotel"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    The bedrooms are quite old. The air condition made a lot of noise when it was running. The shower curtain was too short and without magnet to keep in place, which made the shower water spreaded out of bath tub, made the bathroom flooded.The toilet was making a lot of noise while it was flushed. The WiFi was working off and on, which caused quite in […] convenient. Read more
    Genuine Expedia guest review
    Other trip
    Sep 28, 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    3.0 / 5
    Good
    "Food Service is SLOW or NON-EXISTENT"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    In September with exterior temperature approaching 100 the air was turned off when we entered our swelteringly hot room...it took ALL night with the noisy air conditioner on HIGH to cool the room to a bearable temperature. Housekeeping turned the air off when they serviced our room, so every time we can in it was the same struggle to get the temperature […] back to bearable. Food service was slow in the restaurant, and room service was 20 minutes late arriving in the morning - but at least it arrived. Some of our friends did not get their orders at all. The bathroom was tiny, the shower needs upgrading as it was rust stained. The closet was tiny and the doors stuck - hard to open. The carpet in the room was badly stained. HOWEVER, the mini bar was well stocked (although I never use the mini bar) The golf portion of the trip was well orchestrated. Carts set up well, tournaments well set up and executed well. Golf shop was NOT well stocked with logo items for purchase and we had a large group of women golfers that would have spent PLENTY on logo shirts and other accessories if they had been available. The gym area was great, with lots of cardiovascular equipment and other trainig options. Read more
    Genuine Hotels.com guest review
    3 night trip in Sep 2012
    CJ (EWGA Boise TV)
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent
    "Nice location"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Overall it is a great hotel. My only complain is whenever someone took shower from other neighboring rooms we could hear it in our room. If you rent a car you can have easy access to Disney, Universal, and Hollywood. It is kind of in the middle, and you have easy highway access.
    Genuine Expedia guest review
    Other trip
    Sep 5, 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    1.0 / 5
    Poor
    "Very unhappy"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      1.0
    The A/C did not work at all in our room or the hotel. I called several times to the front desk to have someone check out the room. It took a few hours for someone to come to the room. The maintenance department then told us the chillers went out and the backup chillers were to small to handle the whole hotel. We ended up leaving in the middle of the […] night because it was to uncomfortable and the room was very humid. I was upset that the front desk had to have known about the chillers but never said anything when I call about the room being hot. It's such a nice hotel and I wish I could have give them all 5's Read more
    Genuine Hotels.com guest review
    1 night romance trip in Aug 2012
    Eric
    US

    Pacific Palms Resort - City of Industry
    2.0 / 5
    Fair
    "scorching HOT!!!!!"

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      1.0
    • Condition
      3.0
    The hotel was so hot inside it felt like the air conditioning was not on! The room felt like an oven and the bed or sheets were not crispy clean! You would expect to be in and air conditioned room for the price of a Saturday night stay $$ We would have been better off staying home in our air conditioned home! I had bumps and a terrible breakout after […] sweating all night on itchy sheets:( If you expect to relax in an air conditioned room Don't book it here! If you turn up the fan expecting the room to cool, it doesn't work! Now you're just in a VERY LOUD HOTTT room!!!! Read more
    Genuine Hotels.com guest review
    1 night romance trip in Aug 2012
    Judy G.
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "Secluded in the big city"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Beautiful.
    Genuine Hotels.com guest review
    1 night family trip in Aug 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      2.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Aug 2012
    A Traveller
    US

    Pacific Palms Resort - City of Industry
    5.0 / 5
    Outstanding
    "nice view"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    love the view of this room.
    Genuine Hotels.com guest review
    1 night romance trip in Aug 2012
    tommy
    US
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