"Needs new pillows"
Asked for king but got 2 fulls Corned beef should be taken off the menu or the cook needs to go back to washing dishes But server was awesome and only charged me for coffee Over all was nice place to stayGenuine Hotels.com guest review
"Poor customer service"
The night front dest staff is rude and uncaring. Over run with tour bus visitors. The hotel looks nice but lacks the service that you find in a descent hotel.Genuine Hotels.com guest review
We've stayed at this hotel before and when we plan our getaway, the Pacific palms is first on out list, thank you for the great service every time.Genuine Hotels.com guest review
"Worth the money"
Good location and very nice and clean hotel, only problem is we ordered two queen and only have one king available, need to pay $35 for the roll bedGenuine Hotels.com guest review
Felicia was such a great server & has a wonderful personality in Reds. Also the Bartender Joseph was very nice & provided great customer service.Genuine Hotels.com guest review
"I need my water glass!!"
Stayed 10 days and 8 nights I will find no glasses or mugs when i got back to the room. Their morning crew cleaned the room, took away the coffee mugs, or some water glasses without replacing it. I called a few times to request for coffee mugs and water glasses when I really needed it. Most of the time I just let it go, but my wife likes hot tea in […] the morning and without mugs or glasses., she nagggggggssss. Why wouldn't they refill everything as they clean? Water glasses, coffee mugs, tissue paper?.?.? It is over 200 a freakin nights......geeZ. Other than that. Everything was awesome. Read moreGenuine Expedia guest review
"Close to family"
For the cost of the room we were disappointed. After waiting to be initially helped by the front desk we felt brushed off (not given direction to the room). The room was small for the price and an odd location (around a corner across from the elevator). We did not request a different room as the front desk had commented they were fully booked to other […] guests. The bathroom was very small with a tiled shower that had mildew. Room service was very prompt when we called at night, but house keeping knocked on our door at 7:52 AM and we had to tell them we were still sleeping. The restaurant for breakfast was very friendly and accommodating. We had stayed here a few years ago and were happy with it, but this time it was disappointing. Read moreGenuine Hotels.com guest review
The staff and grounds were great but the rooms were very disappointing. The beds were tiny. For a resort they should have queen beds in a double room. Towels were scratchy. Shower leaked and TV was defective. It was almost impossible to feed kids since no children's menu offered. I could only recommend this hotel to small friends with no kids.Genuine Expedia guest review
"It's an excellent hotel"
Located at a wonderful Golf Court. good service and comfort room.Genuine Expedia guest review
I really like this hotel. It's located in a beautiful area with a beautiful view at night time from your hotel room. The hotel is big and clean.Genuine Hotels.com guest review
"In for wedding"
We only stayed one night but the place was terrific, staff was so helpful and happy. Beautiful views, clean rooms and amenities overflowing. Than you Louie and Debbie from Peoria, AZGenuine Expedia guest review
"most unprofessional management EVER"
Never, go there!! Went for a wedding and accidently had 2 rooms. Management would not combine both to upgrade room, would not cancel one, was unreachable by staff for hours to only say no, stated....." There was a booking error that was not their fault so they are not inconveinencing me", even though my single room cost $350. Manager still would not […] speak to us in person and finally even refused to offer continental breakfast with wedding party because we didn't book it!!! Hotel wants to be top notch, but interior needs facelift!!!! Read moreGenuine Hotels.com guest review
"Overall Experience!!!! Great"
Nice Room, Comfortable, Excellent Customer Service. We will definitely stay there againGenuine Expedia guest review
"Great as always"
Third stay here and I wioll be going bhack again. Never crowded, great service.Genuine Hotels.com guest review
"Real good hotel"
Real good hotel very niceGenuine Hotels.com guest review
"Shouldn't be a 4 Stars Hotel"
The room I had wasn’t the room I reserved (one king bed vs. two double bed) the water and the shower head handle was broken.Genuine Hotels.com guest review
Everyone seemed very unorganized, rust around many bathroom fixures. Coffee maker looked like it had never been scrubbed clean.Genuine Hotels.com guest review
"Consider a wider choice for breakfast."
I loved everything about this hotel except breakfast. Being european I noticed our continent's food habits aren't really cattered for in this hotel, unlike asian food habits, as "available rice for breakfast" showed.Genuine Hotels.com guest review
It was wonderful but the custermer service at the front desk need to be educated alittle better. If your computers go down, you always need to have an alternative, not say you can't check in till later.Genuine Hotels.com guest review
It was a wonderful place to stay.Genuine Hotels.com guest review
"Seemed to cater to Asian demographic."
Mostly Asian Clientele--as an observation. I am not a hater. This is just my observation.Genuine Expedia guest review
"Not worth the money"
The room was not worth the $145 I paid. The shower had mold in it and bathroom was tiny. The wall paper was coming off the walls. Room service left two trays of food out in the hallway all day before they got it. The bar had a pool table, but had no pool sticks. Asked the bell stand/valet for a map for site seeing and they had nothing.Genuine Hotels.com guest review
"Would Stay Again"
I told a business colleague I was staying in City of Industry and the look of terror that showed on their face was almost funny. Thanks to Hotels.com and user reviews I knew this hotel would be fine and it was. Unfortunatley given my schedule I only got to use the hotel as a bed and nothing more as I arrived at 11pm and left by 7am the next morning. […] The hotel was very nice as was the property itself. Even though the clerks at the desk could have been a bit more friendly I would definately stay there again. Read moreGenuine Hotels.com guest review
We had the best time...service was amazing!! Kid friendly and we didn't have to leave for anything!!Genuine Hotels.com guest review
"Gem at the Top of a Hill"
City of Industry isn't the first thought for a stay in SoCal. But tucked in the hills, Pacific Palms may just become our go-to place. The price we paid was great for such a quality property. It's on a hill top with commanding views across the city and golf course. It's well appointed and comfortable. We didn't try the restaurants but they looked gr […] eat. Read moreGenuine Hotels.com guest review
"Horror in my room."
There was a cockroach in our room!!. It was about 3' inch long . I told the front desk and they sent someone to take it out. I was in horror to think my kids and I slept all night with it crawling around and I hope there wasn't any others around that might of crawled in our luggage. I couldn't believe the size of it and you know if there one there many […] others to follow!!.. YUCK!!!. Read moreGenuine Expedia guest review
"Don't stay on a Saturday night"
Bottom line - the noisiest hotel room in the United States, if not the world! I arrived for a business conference on Saturday morning, and had booked to stay that night through Expedia. I was not warned that my room (319) was directly above a Huge tent designed to host parties/receptions. As I settled in my room at 8:00PM after dinner expecting to unwind […] and watch a movie the NOISE began. I cannot overstate the VOLUME of that music, and the OBNOXIOUS DJ that screamed out every few moments. To put it in perspective I could not hear the TV at all at FULL VOLUME. When I called the front desk they said there was nothing they could do (but they did offer me 2 free beers), and that the event would be over at MIDNIGHT! Even toilet paper jammed into my ears did nothing to dim the noise! When I checked out they apologized for the noise, but said they couldn't do anything about the bill since it was prepaid. They couldn't explain why they didn't just give the loudest rooms to event attendees, who wouldn't care! . Bottom line - DO NOT stay here on a Saturday night if you are there for business or to relax. I'm sure they make a tremendous amount of money hosting these parties, and that's the bottom line for them. Read moreGenuine Expedia guest review
"Great fo all"
I have stayed he a number of times and am glad to see the hotel and grounds keeps it up very wellGenuine Expedia guest review
"Best..and ONLY resort...in the San Gabriel Valley"
The grounds and surrounding was fantastic, including the championship golf course and amazing South to North view of the San Gabriel Valley, all the way to the San Gabriel Mountains. The hotel itself looks a bit dated from the outside while the inside has been renovated to not quite 4 star level, comparable to some Hilton or Hyatt hotels. The rooms […] is pretty clean with contemporary decor, but nothing you wouldn't find in a newer Holiday Inn. The amenities are great. Award winning spa, 2 restaurants and a bar with an outside fire pitted patio that has a million dollar view. If you're looking for a 4-star resort style experience in the SGV, this is your ONLY choice. Read moreGenuine Hotels.com guest review
"I will be back!"
Already knew how impressive the golfing facilities were, but had never enjoyed the hotel. Staff were great and amenities were excellent. Great views and privacy. I will definitely be back again!Genuine Hotels.com guest review
everything was great the only thing i didnt like was the size of the room ,do to that i think it is way too over priced .Genuine Hotels.com guest review
"Nice View, Poor Conditions"
They did not have an accurate representation of our reservation. They had me for one night instead of two and when I mentioned there was a mistake they said that there wasn't. I said that I would need another night and they said that was impossible. They were magically able to accommodate two nights when I found the confirmation with the error on their […] part. The bathroom sink and bathtub was backed up. Had several inches of standing water, it was disgusting. Several water leak marks, peeled wall paper, dirt carpet. The food was less than average. The pillows and linen smelled moldy. Wouldn't suggest staying there if you have an option. Read moreGenuine Expedia guest review
"Great for everyone"
The best hotel in Rowland heights. The price is also good. . ....Genuine Expedia guest review
"really quiet....loved that!"
overall it was really nice. The Hotel was VERY queit so it seemed that the staff would have the desire to extend themslevs but they did not do so. Service was generallt very average. Loved the pool ( quiet) and the fitness room ( also quiet). Spa was really lovely but the service was average at bestGenuine Expedia guest review
"Don't expect to get any sleep."
We've stayed there twice now, but probably won't be going back. Both times there has been a huge tent party going on right outside the hotel. We were on the 7th floor, but the music was so loud it was shaking our room, and it went on until fairly late at night. I guess no one is supposed to actually SLEEP in a hotel anymore. Anyway, nice hotel but too […] many events going on and I really don't get why the volume has to be so loud that you can not only hear it, but feel it, 7 floors up with the windows closed. I can't even imagine how loud it must have been inside the tent. Wow. I get why they host these events, but they could enforce a reasonable limit on the decible level and I'm sure the party goers could still have a great time. Read moreGenuine Expedia guest review
My wife and I wanted to get away for the weekend and someone were far away. With out son staying with Friends we were to nervouse to go anywhere to far from Los Angeles. We came across this place and it was great. We had beautiful views, great spa and services. We will definitely coming back here again.Genuine Hotels.com guest review
We stayed two nights here. Too bad the on site bar was lame (expensive - not comfy - kinda 'off' patrons). Had to put our water and juice on the patio since the fridge was full. Great city views and the mall (for restaurants) was close. Be sure to try Jims Burgers just down the street! Room was cumfy and well apointed. No free breakfast.Genuine Hotels.com guest review
"I will not be a return quest."
The carpet was dirty, the walls were marked up, the fixtures were old and out dated, the tub wouldn't drain so you stood in 12" of water while you showered. I asked for the tub drain to be cleared and it never happened. Not sure where they spent the advertised $60 Million on renovations but it certainly wasn't in the guest rooms.Genuine Expedia guest review
"Time to remodel"
I was told that by the young lady at the front desk that she was putting me on the quite side of the hotel. The air conditioning system was just out side of my room and was very loud all night. The fan in the room was even louder making sleeping very hard. The room for the rate was substandard, carpet was stained, room had an unpleasant odor, the drain […] in the bathtub was very slow leaving you standing in water. It is time to update this place. Read moreGenuine Hotels.com guest review
"Wish my stay had been longer!"
The grounds of the resort are beautiful and well kept. Although Valet parking is available, I used self-parking and it was close And convenient. Check in was quick and the clerk was polite and Efficient. The room was clean and comfortable. It seed recently Updated and the bed itself was deliciously comfortable. Both my dinner and breakfast through […] room service were Tasty. I would return when next in the area. Read moreGenuine Expedia guest review
"Nice place to stay!"
Nice play to stay. Beautiful green areas. Nice golf course.Genuine Hotels.com guest review
"Hotel for Breeders Cup"
Very satisfied. Had lovely view and the room was lovely as well.Genuine Hotels.com guest review
"great hotel in overall"
nice hotel.. the area is so beautiful. i would recommend it and will stay there again next vacation .Genuine Expedia guest review
"overnight stay after UCLA"
Strong oriental focus. Farmer Brothers coffee in the room - awful. Only green tea in the room not a great way to start the day. Room otherwise was great. Stunning views. But probably wont stay there againGenuine Hotels.com guest review
"Enjoy your walk!"
My battery died. I needed a simple jump start. I asked the front desk and they said they have no jumper cables and cannot help. I explained to deaf ears. I walked 1.5 miles one-way to Pep Boys carrying my battery hoping it would take a charge. I ended up buying a new battery and walking 1.5 miles back to Pacific Palms carrying the new battery. I was […] angry that the hotel would not give me a jump or offer a lift. Instead, they just told me to call AAA. WOW! Have attorneys ruined the common sense in people? Other than this, the hotel is ok and due to my business in town, I'll probably stay there again .... but with an " I could care less about this place " attitude as they had with me. Read moreGenuine Expedia guest review
Great place to stay. The view is beautiful. Hotel is very updated and clean with nice furnishing. If you have a pet that travels with you they are pet friendly. They pool is very nice. The surrounding golf course looks like if is immaculately cared for I Hope to play a round of golf on my next trip.Genuine Hotels.com guest review
Beautiful hotel, my only two complaints were the loud noise from the a/c in the room and the asian chicken salad in the restaurant. I was very much looking forward to this salad, I was expecting slices of white breast of chicken but it was bits of chicken picked from the thighs and legs, the entire salad had no flavour.Genuine Hotels.com guest review
"Noisy, old bathroom 4 star hotel"
The bedrooms are quite old. The air condition made a lot of noise when it was running. The shower curtain was too short and without magnet to keep in place, which made the shower water spreaded out of bath tub, made the bathroom flooded.The toilet was making a lot of noise while it was flushed. The WiFi was working off and on, which caused quite in […] convenient. Read moreGenuine Expedia guest review
"Food Service is SLOW or NON-EXISTENT"
In September with exterior temperature approaching 100 the air was turned off when we entered our swelteringly hot room...it took ALL night with the noisy air conditioner on HIGH to cool the room to a bearable temperature. Housekeeping turned the air off when they serviced our room, so every time we can in it was the same struggle to get the temperature […] back to bearable. Food service was slow in the restaurant, and room service was 20 minutes late arriving in the morning - but at least it arrived. Some of our friends did not get their orders at all. The bathroom was tiny, the shower needs upgrading as it was rust stained. The closet was tiny and the doors stuck - hard to open. The carpet in the room was badly stained. HOWEVER, the mini bar was well stocked (although I never use the mini bar) The golf portion of the trip was well orchestrated. Carts set up well, tournaments well set up and executed well. Golf shop was NOT well stocked with logo items for purchase and we had a large group of women golfers that would have spent PLENTY on logo shirts and other accessories if they had been available. The gym area was great, with lots of cardiovascular equipment and other trainig options. Read moreGenuine Hotels.com guest review
Overall it is a great hotel. My only complain is whenever someone took shower from other neighboring rooms we could hear it in our room. If you rent a car you can have easy access to Disney, Universal, and Hollywood. It is kind of in the middle, and you have easy highway access.Genuine Expedia guest review
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