Room was a bit bland for 4 stars, but a great view of the mountains because the resort is up on a hill. Grounds are safe & beautiful with nice golf course next to hotel. Not a bad choice if the price is right.Genuine Expedia guest review
"Nice hotel, nice area"
First time visiting Cali, resort was beautiful. Had a mountain view room. Golf course was very nice as well. Room was clean and nicely decorated and cozy. A few events were going on but not so much to interfere. I did not eat at the restaurants, or go into the karaoke room (I don't think I saw anybody there the whole time I was there). Because of traffic […] it seemed like it was a long way from the airport/Beverly hills area. So plan accordingly. If you are looking for a nice, out of the way, quiet resort, this is it. Really good location to have a wedding or similar event. Read moreGenuine Expedia guest review
Business show - hotel chosen by vendor. Would not stay there personally - too far from area we like.Genuine Hotels.com guest review
Very Nice, only room right next to elevator which you could hear off and on thru the nightGenuine Hotels.com guest review
"Good Value for Money"
Nice golf course, good size rooms, pleasant staff. A convention style hotel though so not very homey. If there's no convention, a bit stark. But for the value, I'd recommend.Genuine Expedia guest review
"Spacious room with plenty of parking"
Great hotel for those seeking easy access to the Pomona Freeway (60) and spa facilities. Pro: the isolated location in a golf resort made me forget I was in an industrial, densely populated area with lots of traffic. Has onsite facility for renting cars. Con: need a car to get to the many wonderful much cheaper food options in the surrounding area. […] Pricey mini bar with automated method of recording purchase. Read moreGenuine Hotels.com guest review
"The Good and the Bad"
ok here I go. Good: The view was just breath taking, I could see LA and the mountains all together. Very Romantic. The bar tenders at Red were so friendly and professional. (Thank you Isaac) Range was nice, had so much fun!! BAD and I mean really BAD: The bed, OMG.....it was so uncomfortable... I bet even cheaper hotels like, Ramada, holiday inn, or […] similar hotels have better beds AND pillows.. I mean I open the pillow and it had stuffing in it.. the cheap stuffing that can be found in stuff animals.. well.. cheaper than that... My daughter's teddy bear was a better pillow than the ones they have here. I woke up hurting.... Bed and pillows were just the worst!! I booked my room through Expedia and a few hours later I called the resort to confirm reservation. Well... Ivan answer and he said that he could not give me any information and that I had to contact Expedia... I ask for manager and that's when Ivan (I guess he change his mind) was able to give me information.. Really something so simple as to just look it up in computer... he will say Nooo. and when I was asking him to still transfer me to manager he hang up... Really ??!! I didn't want to make it a big issue so I didn't call back.. When I went to check in ... In person the lady (Mary) was so pleasant and friendly. Read moreGenuine Expedia guest review
This hotel is in a beautiful setting. The service is excellent and the on-site restaurants and also excellent. The views are beautiful. I would stay here again.Genuine Hotels.com guest review
"Good hotel around the area"
It was nice to stay at there because of a golf course. enjoy playing a golf with convenient facilities and night view.Genuine Expedia guest review
"nice hotel to play golf"
nice view and golf experience, little for from downtown LAGenuine Expedia guest review
"My room sucked!"
They put me with a view of the boilers and a.c.units of the hotel..it was noisy and had a humming noise all night..I called to complain and they did offer to move me. It was to late at night and I did not want to deal with it...my two other trips their the rooms were great..not sure my I got the worst room in the hotel. Make sure you ask for a view […] of the golf course. Read moreGenuine Expedia guest review
The room overall was not bad, centrally located with fair rates.Genuine Hotels.com guest review
Not happy with the stay at allGenuine Hotels.com guest review
"Nice too look at, but......"
Checked in late and got one of the last rooms on the 1st floor facing the heliport. Water or sticky cup stain on table & 2 long hairs on toilet seat cover. The AC unit was RIDICULOUSLY loud & had to be turned off which caused the room to get warmer. Heard every flush & sink being turned on. Our toilet flush was also LOUD! Wood shutter did not keep light […] out. Read moreGenuine Expedia guest review
"best one in the area"
Clean and quite, believe it's the best in that area!Genuine Expedia guest review
Overall Hotel was very nice, however the room was a bit plain could use some updating. Hotel grounds were beautiful. Had dinner in the restaurant, Red, it was an excellent dinner.Genuine Hotels.com guest review
"very nice place!"
wonderful view, comfortable and quiet. pleasant atmosphere and personnel. highly recommend!!Genuine Hotels.com guest review
"food not so good"
wont go backGenuine Hotels.com guest review
"Excellent to areas we desired to travel"
Will be back as will be in your area twice per year. Facilities and grounds beautiful and RED RESTAURANT very good.Genuine Hotels.com guest review
Good golf view of room, and location. However, overall rating I gave only 3, because 1. They don't have free breakfast with book room in promotion. 2. They charge water and drinks in refrigerator.(I booked other hotels, they offer water and breakfast) 3. The heater wasn't hot.Genuine Hotels.com guest review
"They can do better"
Its the best hotel in that area, but i book the hotel with expedia and i am an expedia elite plus member and they didnt give me any upgrade and not even late check out, they told me there is no avability and the hotel was empty, then i called by phone to make reservation and they told me they have all kind of rooms available.Genuine Expedia guest review
"castle on the hill"
exiting off the 60 fwy the hotel really does look cool. we fealt like it was our own private get away the whole time and didnt really see many other guests we enjoyed the jaccuzi of course and i got out with a huge smile on my face. everyone was super friendly and we would like to go back at some pointGenuine Hotels.com guest review
"Nice hotel, Great view"
The staff was fast, friendly and clean. The view was breathtaking. The price was affordable and we had a great time.Genuine Expedia guest review
"Nice hotel but the stay could have been better"
The hotel itself is beautiful. Everything is clean and well-maintained. We were a little disappointed with how crowded the hotel was - maybe it was bad timing - everyday, from morning to evening, there were busloads of Koreans and Chinese missionaries that were arriving or leaving. The lobby was always crammed with people and suitcases. The elevators […] were always full and it always took so much time to go up and down. Also, apart from a Golf, there is little to do for kids at this resort. There is no entertainment, no park, nothing. But there are plenty of things to see and do a few miles outside of the resort premises. Last but not least, the internet was problematic throughout the stay. It went off when their IT shift left in the evening and would come on in the morning. Read moreGenuine Expedia guest review
"Good location and comfort"
Last minute booking. Got a good rate through hotels.com. clean quiet and easy free self parking. Room did get a little cold when I turned off the somewhat noisy air system. Overall very satisfied.Genuine Hotels.com guest review
"Nice hotel, but reciption service bad"
I had stay this hotel many times, very relaxed and beautiful golf course view, however, this time a lady MS. Ho, worked in front desk wasn't friendly and well -training, since I book thru hotels.com, she said they not take reservation no# from hotels.com, plu she couldn't find my name in her system, so....she wants me to call hotels.com to find her […] some check in information! I tried to re spell my name few times, she finally found it! She still said: "o, they put your middle name in front, balabala...." Yeah, I believe all other ppl's problem not follow her spelling rule or her system. Very bad feeling for this stay. Read moreGenuine Hotels.com guest review
"nice hotel terrible staff"
They told me they can't find my information in the system and they need to wait for the manager. I wait for than 30 mins and the manager still not coming. I have to decide go somewhere else and come back laterGenuine Expedia guest review
"Family Landeros stayed"
It was amazing , very nice and peaceful and I am going soon again for vacation c:Genuine Hotels.com guest review
"Above average hotel situated on a hill"
Experience was good. It was however marred by the projected black out that was supposed to occur sunday at 10pm and end monday at 6am. the hotel failed to notify myself and I found out from other guests about it. First person that I spoke with seemed totally insensitive about my concerns and honestly could not care less! MOD called later and apologised […] and offered a breakfast buffet for the inconvenience which was sub par to say the least. Written notification about the black out was sent the evening of. Very unorganized in my book. Half the hotel staff (the ones I encountered) was very good and the others marginal. Facilities could use a little help. Patio area had quite a few heaters that were inoperable. Read moreGenuine Expedia guest review
"Not good for the price!"
No valet to park my car Saturday night, ten minutes waiting! My key desactivate two times!! Breakfast not good for the price! Bathroom to small, and rust in the tub hardware!Genuine Expedia guest review
The stay was ok apart from the multiple malfunction of the key card.Genuine Hotels.com guest review
Hotel was clean. Stayed two nights. The A/C broke down the second night. It was late when we got in. Maintenance indicated they would be up. An hour later still a no show so we cancelled as we were tired and going to bed. Advised the front desk in the morning when we checked out. Not even a "sorry for your inconvenience" or anything. Just an "ok" which […] was a little annoying given the stature of this property. Overall, we weren't on the property very much other then sleeping. I give it an OK since it would have been nice to have A/C the second night Read moreGenuine Hotels.com guest review
"horrible hotel service"
the a/c was not working since i checked-in, complain 3 times, took them 2.5 hours before they finally sent someone to fix it, a bad start of a vacation. i will stay away from this hotelGenuine Hotels.com guest review
"Breeders Cup Weekend!"
Great resort for a great rate. Breeders Cup weekend was a blast. The Palms is located about 25 mins from Santa Anita and about 45 minutes from John Wayne Airport (Orange County). Great atmosphere on property! Dinning and bar were great. A lighter food menu for late night would be great. Beautiful place!Genuine Expedia guest review
"Convenient & quiet."
Liked everything except the bathtub (old and bad drainage) The grounds are beautiful- staff was friendlyGenuine Expedia guest review
"First night following wedding"
Fabulous hotel. Exceptional service. I'll be back again in the future. Highly recommend for business or pleasure.Genuine Hotels.com guest review
"Golfers paradise and mothers relaxing dream"
Amazing! gorgeous property with breathtaking viewsGenuine Expedia guest review
"Wonderful Experience - want to come back!"
I was here for a business trip but was so impressed that I want to come back for fun and relaxation with my wife and try some of the amenities. I love this hotel! It was a little bit out of the way from where I was going but was worth it! The grounds are awesome, its a golfers paradise as two championship golf courses on the property and the bar and […] restaurant were cool environments ! The room had an awesome city view - definitely a great welcome every night after a long day of work! The restaurant was a bit overpriced for my taste - 5 star prices for a 4 star hotel but nonetheless the food was great! Parking is free if you self-park this is a huge plus for me as most of the hotels I stay at you pay an extra $13-20 just to park. Staff was a bit tired but not rude - I did get in later at night. Overall - I recommend it and would stay there again in a heartbeat! Read moreGenuine Hotels.com guest review
"Nice resort for golfing"
I had a great time nice place I would come back in the future againGenuine Expedia guest review
"Needs new pillows"
Asked for king but got 2 fulls Corned beef should be taken off the menu or the cook needs to go back to washing dishes But server was awesome and only charged me for coffee Over all was nice place to stayGenuine Hotels.com guest review
"Poor customer service"
The night front dest staff is rude and uncaring. Over run with tour bus visitors. The hotel looks nice but lacks the service that you find in a descent hotel.Genuine Hotels.com guest review
We've stayed at this hotel before and when we plan our getaway, the Pacific palms is first on out list, thank you for the great service every time.Genuine Hotels.com guest review
"Worth the money"
Good location and very nice and clean hotel, only problem is we ordered two queen and only have one king available, need to pay $35 for the roll bedGenuine Hotels.com guest review
Felicia was such a great server & has a wonderful personality in Reds. Also the Bartender Joseph was very nice & provided great customer service.Genuine Hotels.com guest review
"I need my water glass!!"
Stayed 10 days and 8 nights I will find no glasses or mugs when i got back to the room. Their morning crew cleaned the room, took away the coffee mugs, or some water glasses without replacing it. I called a few times to request for coffee mugs and water glasses when I really needed it. Most of the time I just let it go, but my wife likes hot tea in […] the morning and without mugs or glasses., she nagggggggssss. Why wouldn't they refill everything as they clean? Water glasses, coffee mugs, tissue paper?.?.? It is over 200 a freakin nights......geeZ. Other than that. Everything was awesome. Read moreGenuine Expedia guest review
"Close to family"
For the cost of the room we were disappointed. After waiting to be initially helped by the front desk we felt brushed off (not given direction to the room). The room was small for the price and an odd location (around a corner across from the elevator). We did not request a different room as the front desk had commented they were fully booked to other […] guests. The bathroom was very small with a tiled shower that had mildew. Room service was very prompt when we called at night, but house keeping knocked on our door at 7:52 AM and we had to tell them we were still sleeping. The restaurant for breakfast was very friendly and accommodating. We had stayed here a few years ago and were happy with it, but this time it was disappointing. Read moreGenuine Hotels.com guest review
The staff and grounds were great but the rooms were very disappointing. The beds were tiny. For a resort they should have queen beds in a double room. Towels were scratchy. Shower leaked and TV was defective. It was almost impossible to feed kids since no children's menu offered. I could only recommend this hotel to small friends with no kids.Genuine Expedia guest review
"It's an excellent hotel"
Located at a wonderful Golf Court. good service and comfort room.Genuine Expedia guest review
I really like this hotel. It's located in a beautiful area with a beautiful view at night time from your hotel room. The hotel is big and clean.Genuine Hotels.com guest review
"In for wedding"
We only stayed one night but the place was terrific, staff was so helpful and happy. Beautiful views, clean rooms and amenities overflowing. Than you Louie and Debbie from Peoria, AZGenuine Expedia guest review
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