We had booked a one night stay at this hotel through this site and were impressed upon arrival. However, they gave us a room (like many others) that was not apart of their 20 story main tower where the nice rooms are. Rather, we were in what appeared as a renovated motel 8 style attached. At first we did not care as it was clean and pretty decent inside […] but after being poked by springs from the bed we realized that this was one of their cheap rooms, even though we paid over $100 for it plus $17 for self parking. Anyways, I requested a better room and they moved us to the "tower", which was much nicer although not as great as other Double trees I have stayed in. Lastly, the manager told me that because we booked through hotels.com we received a less quality room. Never had that issue before anywhere else. Read moreGenuine Hotels.com guest review
"Clean Rooms, unconfortable beds, very expensive"
Overall the rooms are clean and fresh and the staff is OK. The big CONS is that is expensive for what you get. You pay for nightly parking, about $17 plus tax. Food, deli, is extremely expensive. For example, breakfast is not included, no mini bars in room, no comimentary botle of water, a breakfast simple burrito is $14 without tax. They charge like […] a resort but it isn't although it looks like they trying their best to cover the dated facility with a wannabe Japanese style? At 12:00pm the day of check out, the cleaning lady was literally banging on my door even though i had the so not disturb badge on. She was like "you have to check out now" i said i called the front desk and they allowed me until 12:30. She kept talking to herself with attitude. Next time I will stay in a real resort paying the same with complimentary breakfast and water and less cover up of aged facility with nice linens and fountains wich at the end it doesnt work. Btw the towels are smelly and way dated. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We thank you for taking the time to share your perspective with us. We regret that we did not meet your expectations on every level. Your comments will be reviewed with our team as we continually refresh our commitment to our guests. It is our hope to welcome you back so we may restore your confidence in us.
Perfect location for the discovery Cove and swimming with the dolphinsGenuine Hotels.com guest review
stained towels should be recycled and not put in rooms - I know the towels were laundered but stains not acceptable. staff above great! the valet was awesome...................Genuine Hotels.com guest review
"Very Nice !"
It was a good experience, good location, good service, nice and clean. I recommend this hotel.Genuine Hotels.com guest review
Other than one maintence issue on the floor outside that keep me up and the lawn maintence people running their leaf blowers and weed wackiers early in the morning and them running the smelly sprinklers to much it was a accomadating stayGenuine Hotels.com guest review
We stayed here to go to Disneyworld. After a midtake that led us to not get to our room until after 1 (an hour after we arrived) the provided an upgraded room, which was great. What was not great is the $17 a night parking. Overall the trip was a success with the hotel, however.Genuine Hotels.com guest review
They get you for additional parking at 18 a day or 24 for valet. Otherwise very nice.Genuine Hotels.com guest review
"Customer Service/Guest Relations"
Upon arrival at the hotel, we were impressed with the courteousness and professionalism of the customer service of the staff. They were very well versed, polite and helpful. We were provided with helpful information not only about the hotel and also information about the area and things that were offered. I would rate our overall experience with Doubletree […] Hilton at a 10 . Its refreshing to see the commitment of the employees and their willingness to go "the extra mile" for the guests. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you so much for your wonderful comments! We are delighted to read your stay with us was excellent. While here, our guests can enjoy many on-site amenities and activities. We are located in the heart of the entertainment and amusement area of Orlando and offer complimentary shuttle transportation to the area theme parks. It was great to have had you here and we look forward to welcoming you back to the Doubletree by Hilton Orlando at SeaWorld.
This was my first experience at this hotel and we thoroughly enjoyed our stay. The staff was accomodating, professional and helpful. The room was clean for the most part, a little dusty but not overwhelming.The location was perfect and offered easy access to eateries and entertainment. I would recommend this hotel to friends and family.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It was great to welcome you to the Doubletree by Hilton Orlando at SeaWorld. We are glad you had a great time here and we appreciate your comments. I will share your feedback with our housekeeping team. Thank you for bringing your concerns to our attention. We regret any inconvenience this may have caused. Whether you are enjoying our on-site amenities or exploring the Orlando area, our location makes it easy to enjoy so much. Thank you for your recommendations to others. It would be great to welcome you back again soon.
The hotel was wonderful. The buffet is great as free for kids we ate for under 40 each day and was a party of 5. Pools are great. Hospitality greatGenuine Hotels.com guest review
I love the cookies!Genuine Hotels.com guest review
"Great for Seaworld"
We stayed here for 2 nights as a weekend getaway. The pools were fabulous, the staff was very helpful and always smiling. The first night we went to the pool and there were no towels. They specifically say not to take room towels because there will be pool towels at the pool at all times. Obviously that doesn't apply at night. The rooms were nice, updated […] furniture, but they didn't seem up to the usual standards of other Doubletree's we have stayed at. It looked like an old hotel that they had taken over and tried to spruce up with paint and furniture. The beds were again OK. Linens were clean, but the mattress felt old. The shower leaked all over the bathroom when you took a shower no matter what you tried with the shower curtain. We had to use all of our room towels just to soak up the water so we could use the toilet without slipping, and the bathroom was so small you have to step into the shower just to close the door to sit on the toilet. Everything was livable, but when you spend over $100 a night I guess I expect a little more than what we got. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you for taking the time to share your experiences with us. We sincerely regret any inconvenience you may have experienced during your stay. Our team is always available to assist and I am confident we would have been able to place you in a room that met or exceeded your expectations. Our pool towels are available throughout the open pool hours. Towels are available at all times; however, there may have been a delay with replacing the towels as we launder them throughout the day. We appreciate you bringing these points to our attention and it is our hope to welcome you back so we may win you over completely.
"Double tree seaworld hotel"
Our stay was fine there were a lot of activities which made our stay fun. I was not very happy about having to pay for parking. Or not having breakfast included in our stay.Genuine Hotels.com guest review
"IT WAS SO SO"
While the hotel itself was nice, I thought it was ridiculous I had to pay to park my own vehicle. The shower head in my shower was gross. The set up was very nice, and the wait staff was nice and informative, I was just unhappy about parking. I have never had to pay to park my car at a hotel I am staying at. I felt security was nice, the gate to get […] to our building is only opened with a room key and that is comforting. Read moreGenuine Hotels.com guest review
We were very pleased with this hotel. We stayed 1 night and arrived at before 10:00 am and was greeted nicely by the ladies at the front desk. We were allowed early check in and were even allowed into our room. The pool area was great. The buffet is a little expensive but worth every penny. They only have 1 shuttle to Universal which we didn't like […] but we would definitely go back. Read moreGenuine Hotels.com guest review
We had a great time. The room was a bit small but clean. Service was great! LOVED THE COOKIES!!!! The only thing I didnt like was when I booked the room they made it seem like you were staying in the actual hotel (tower) but you actualy stay in motel like rooms on the property.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld When staying with us, our guests can enjoy accommodations in either our Tower section or our Resort Area. Both offer similar in-room amenities and our team can assist with any questions you may have regarding room location. We are happy you were able to enjoy your visit to the Doubletree by Hilton Orlando at SeaWorld and we look forward to welcoming you back. We'll have more warm cookies waiting!
"Across the street from Sea World"
The room was spacious and well appointed. Definitely a five star room. The outside was not as clean and up to date as the room. Great location at a great price. Be aware there is a $17 parking fee not included in the room fee. Even with this extra cot it was a good value.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It was great to have had you here and we are thrilled that you were able to enjoy your stay. Our parking fee is separate from our room charge as not all of our guests utilize this amenity while here. For those not parking a vehicle during their stay, we offer complimentary shuttle service to the theme parks and alternate transportation options are available just out front of our hotel. Our team can assist with any questions you may have. We are happy you found your stay at the Doubletree by Hilton Orlando at SeaWorld a great value and we look forward to welcoming you back.
The room was not the same rooms in the pictures , very disappointed we checked out after 1st nightGenuine Hotels.com guest review
"Not as relaxing as we had hoped"
We paid extra for a "resort view" but were placed by the pool behind a lot of bushes and stairway on the first floor. The speakers base blares music all day and the night time movie was loud until 11pm. It was impossible to relax in our room after traveling. Also, the surrounding hallways smelled of a very heavy trash odar that took your breath away. […] For the price I guess you get what you pay for. Minus the BLARRING music the room itself was nice. Read moreGenuine Hotels.com guest review
Every time I will be thereGenuine Hotels.com guest review
would so stay again and plan on it. The restaurant is over priced but ok. they also have a place to get pizza and breakfast food that is priced better. love the rooms and the three pool areas. you get a yummy warm cookie for everyone when you check in which is really nice. there are always taxis at the front when you need them, that are very nice. they […] also have a free shuttle to all the parks around the hotel including disney and universal. they give you a nice schedule to follow when you check in. only down fall was they kept forgetting to leave enough wash rags but no big deal they bring them ring to you. the first night we did have a problem with the bathroom before we even used it once but they send the engineering guy within 2 minutes, probably not even. which is so much faster them my grandfathers apartment building engineering people. I loved staying there and plan to go again next year. I'm sure you will love it too when you stay Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you so much for your wonderful comments. We are thrilled that you were able to enjoy so much while here and we can't thank you enough for your glowing review. Our guests can enjoy a wide range of amenities, activities and entertainment while here. I appreciate you sharing your feedback regarding the bath towels and I will share your feedback with our housekeeping team as we continually refresh our commitment to our guests. We regret any inconvenience you may have experienced and we appreciate your patience while we worked to fix your concerns in the bathroom. It was great to have had you here and we look forward to welcoming you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
Will use this hotel in the future. When I visit Universal Studios I like to stay at the Doubble Tree there. It was nice to see this one was right around the corner from Seaworld. They do charge for parking so add about $17 to the rate. Preferred parking at Seaworld is $22 so it's not a bad deal. Use the multiple shuttles to and from the parks.Genuine Hotels.com guest review
"Overpriced and hidden charges"
The hotel itself is nice but the pictures are deceiving. The hotel rooms are not what you think. Drinks and food prices were ridiculous and they charge you a mandatory parking fee of $17.00.Genuine Hotels.com guest review
Outside is a bit outdated but still clean and comfortable. Great location to Sea World.Genuine Hotels.com guest review
"At the tail end of the beaten path"
We loved the hotel... our room was clean and nice, unlike the last place we stayed in Orlando -- this one actually LOOKED like the pictures they post on their website!!! :) Our biggest issue was the parking. There were plenty of spaces for everyone to park, and there were probably 150 spots at our end of the hotel and only 15 or so cars parked... but […] they charge $17/day to park!!! Kind of ridiculous, especially when the parking lot clearly hadn't been re-paved in years, so it couldn't be for maintenance purposes. Anyways, that was our only complaint with the hotel other than the confusing parking set up -- there are gates and blocked entrances/exits all around and very little signage that actually gets you around the key-gates and to the lobby. When we first got there, we came in on the side street and was blocked by a gate that required a room key to get to the lobby to check in -- so we had to exit again, get back on I-Drive, find a place to U-turn, then go back and wait at a light and find another way in. Was a little much. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you for sharing your perspective. We sincerely regret any difficulties you may have experienced while trying to park in our gated and patrolled lot. Our guests with a vehicle can enjoy unlimited in and out services throughout their visit. We do want to let you know that we do not charge a resort fee and our guests can utilize our complimentary internet service throughout our property and in all of our guest rooms. Your feedback is appreciated. We hope to have the chance to welcome you back so we may restore your confidence in us.
"Made me happy when arrived"
Checking in was awesome, the girl upgraded my room and free parking because I really had a bad day .Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We are glad that you were able to enjoy your visit to the Doubletree by Hilton Orlando at SeaWorld. It is great to read that our team was able to provide you with a welcome that helped turn your day around. It is our hope to welcome you back the next time you are in Orlando. Thank you.
"Nice Nice Hotel !"
we went to sea world and stayed here ,I liked the hotel staff ,so so so friendly and lovely people.The place was clean and it felt really good.I was so pleased and my family enjoyed it .The pool was clean ,the area was clean ,the hotel was clean and the best part was the friendly staff that worked there.Their front desk was pretty awesome!I had.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you so much for your wonderful comments regarding your stay. We are delighted our team was able to help you feel welcome throughout your visit. Experiences like yours are what we strive to deliver to all of our guests and your feedback will be shared. It is great to read that you were able to enjoy so much and we look forward to welcoming you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
Overall, worth the money but they used to give you cookies anytime you wanted, this particular hotel only gives them at check-in. If they aren't fresh you're screwed...Go back to giving cookies at any time.Genuine Hotels.com guest review
It was a nice stay. Close to Seaworld. The staff were friendly and my son loved the cookies given at check-in. The restaurants were good also. My negatives about this hotel is the room we were in was dusty.. when at pool after 10 pm there were lots of teenagers screaming and running around the pool.. no staff came out to stop this but a guard and staff […] came when the pool was closing to ask us to leave. Read moreGenuine Hotels.com guest review
If your going to allow animals then they rooms should be separated from other guests. The room next to us had a dog that cried and whimpered through the night keeping us awake.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you for sharing your feedback regarding your stay. We sincerely regret any inconvenience you may have experienced with dogs barking. Our staff members are always available to assist with any concerns and feedback like yours helps us to understand the needs of our guests. We hope to welcome you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
"Close to Sea World."
My 10year old son really loved this hotel with all the fun amenities especially the miniature golf & the arcade. Loved the restaurants & the Buffet was a Hit. Beautiful hotel & the grounds.Genuine Hotels.com guest review
The resort was beautifully landscaped and clean. I attended a conference and hotel staff were hard to find for conference needs. The room was an average motel type room. The towels were big and plentiful but the beds were small and hard.Genuine Hotels.com guest review
"Best hotel for families near Seaworld!"
This hotel is great! Lots to do for families. Excellent play area for kids with nice outdoor gaming area. They often have movies at the pool twice a week at 8:30pm where the kids (& parents) can relax & float in the water while watching a great G or PG show after a day of playing at Seaworld or Aquatica. Easy access to I-trolley and public buses. Shuttle […] is free to Seaworld and aquatica, and they have a nice walking path to Seaworld, too. We have stayed at this hotel for four years in a row (since our son was 3, he's now 7) & have never been disappointed with anything. Restaurants are great, food is very good, and accommodations are very comfortable. They even have a washer and dryer on site. Book your stay here now! Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It was great to welcome you back to the Doubletree by Hilton Orlando at SeaWorld. Our guests can enjoy a range of amenities and activities and we are glad you had the opportunity to experience them. While here, you can utilize our complimentary shuttle service to the Orlando area theme parks and our team can assist should you need alternate transportation options. We appreciate your wonderful remarks regarding your visit. We appreciate your continued loyalty and it would be our pleasure to welcome you back again soon.
Awesome.. Attractions walking distance .. I loved itGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We are delighted you had such an awesome time while here and we appreciate your kind comments. Thank you for sharing your experiences with us. The Doubletree by Hilton Orlando at SeaWorld is located adjacent to SeaWorld Orlando and we hope to welcome you back again soon.
"great hotel close to Sea World"
Wonderful staff the highlight for my daughter was cookies upon check in which were warm and yummy!Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It was great to welcome you to the Doubletree by Hilton Orlando at SeaWorld. We are happy your daughter enjoyed our signature cookie during check-in! Thank you for sharing your feedback regarding our exterior area. We continually refresh and refurbish our property and we will have our maintenance team look into your comments. Our guests can enjoy a variety of dining options while here. In addition to our restaurants, Max's Deli offers lighter fare, sandwiches, drinks and to go items. We hope to have the chance to welcome you back again soon.
"Close to everything"
I have all great things to say about the hotel and especially the staff. They were very professional and treated me great. Best stay ever, definitely will return.Genuine Hotels.com guest review
"Love this place!!"
The hotel employees were incredibly accommodating and helpful. The location is extremely convenient. The property is beautiful and the room was very comfortable. I appreciated the gate for additional security.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It was great to have had you here and we thank you for your wonderful comments. We are located in the heart of the amusement and entertainment district of Orlando and we are happy you were able to enjoy this aspect of your stay. Thank you and we hope to have the opportunity to welcome you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
"Walking distance of Sea World"
I enjoyed the hotel and the staff. The only complaint that I have is that the bathroom was very small.Genuine Hotels.com guest review
I stayed at this hotel for a recent family reunion. This resort has a very large property. 3 different pools. A gym. A spa. Multiple dining locations on site. And the perfect location.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It was great to have you here and we thank you for sharing your experiences. We are glad you had the opportunity to enjoy many of our on-site amenities while here. We look forward to welcoming you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
2nd time at this hotel & I am certain I will not stay at this hotel again, it was quite dirty & the bathroom was moldy. Beds were very uncomfortable.Genuine Expedia guest review
"Walking distance to Sea World"
The layout of the hotel is nice and it's very close to sea world, discovery cove, and aquatica. The hotel is definitely ready for a rehab but I do feel like the staff was friendly enough.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you for sharing your perspective regarding your stay. We continually refresh our commitment to our guests and your comments will be shared with our team to ensure as we continually refresh our commitment to our guests. We are in the process of updating our resort area rooms and recently completed a lobby renovation to give our guests more areas to enjoy. We hope you have the chance to visit the Doubletree by Hilton Orlando at SeaWorld the next time you are in the area.
hotel was ok...parking was HORRIBLE ...rooms to far away from office...will not stay again due to that...but location was great in walking distance to to my event.Genuine Hotels.com guest review
"Not worth over $100 a night"
Some parts of the hotel are very nice, the amenities are great that the hotel offer. Rooms on the other hand looks like a renovated days in or some sort of motel. Not worth over $100 a night.Genuine Hotels.com guest review
I went during my birthday week. Upon checking in early, I mentioned it was my birthday and asked if I could get an upgrade. After back and forthing with another reservation agent. I was told I got a room with a king sized bed. Arrived at room to find two doubles. Was forty minutes before normal check in. Was told by agent they would call my cell and […] tell me I could come and get key...still waiting for the call. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We appreciate you sharing your perspective regarding your stay. While we try to accommodate our guests that arrive prior to hotel check in time, there are times when requested room types are not available early and we regret we did not meet your expectations on every level. Thank you for bringing your concerns to our attention. It is our hope to welcome you back so we may restore your trust in us. Thank you.
"Not what we expected..."
We decided to stay at this hotel because of its proximity to Seaworld. While that part of the advertisement was correct, we were truly disappointed with the hotel layout. We were expecting to stay inside a building type of a hotel not a motel. We were given a room in one of the outside buildings, it was raining when we got there, so it only added to […] our disappointment. We had paid in advance and couldn't get a refund so we had to stay the three nights we paid for. Every time the toilet was flushed, the entire room smelled like sewer. Cleanliness of the room was average. The noise level was extremely high, we had some very loud neighboors that chose to have conversations at 1a.m., not to mention that some intoxicated guy came banging on our door at around 3a.m. the first night thinking it was his room. The first morning we decided to order room service for breakfast. While the food was okay, it was super expensive with an automatic 22% gratuity and an extra delivery fee included. Needless to say, we did not order anything else after that. The parking fee was extremely outrageous $17 a night, it was like paying for a fourth night at this motel falsely advertised as a hotel. Perhaps we should've stayed at the Best Western next door or stayed near Downtown Disney, which seemed like a better area. After coming back from a Disney cruise and staying there it kind of messed up our vacation and did not end it on a high note. Read moreGenuine Hotels.com guest review
My boyfriend and I stayed at this hotel for a birthday getaway. We arrived at about 1:45 and were allowed to check in immediately. I really loved that we were greeted with cookies (obviously I have never stayed at a Double Tree, lol). We were given a choice of upstairs or downstairs, which was nice. Our room was a corner room, it was quiet, clean, and […] comfy.Our air conditioner was not as cool as I thought it should be (even after adjusting it), but it was livable. The bed was amazing! I appreciated the partition between sink area and the bed area. The bathroom was like a closet and the water pressure sucked, but it was hot. I would stay again. The property was beautiful (even though we didn't use most of it). They pool areas was like something out of a movie, a very tropical feel. The restaurants seemed accommodating and convenient. All of the customers were nice excepts for a young man that worked in Max's Deli's. Parking was seventeen dollars a day! Which is a little frustrating because we had to pay for parking almost everywhere else we went too. In general it was a good experience and I would stay again:) Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We are happy to read that you were able to have such a great time here and that you were able to enjoy some time by the pools. We appreciate you bringing your concerns to our attention. Our parking fees are separate from our room charges as not all of our guests utilize this service. Alternate transportation options, including complimentary shuttle service to the area theme parks, are available and our team can assist with any questions. We are delighted you had a great visit and we hope to welcome you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
"Nice hotel close to sea world"
It was very beautiful and had a lot of amenities. The only thing I had to complain about was the $17 parking fee for each day at the hotel.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld The Doubletree by Hilton Orlando at SeaWorld is located adjacent to SeaWorld and near many area attractions. We are happy you were able to enjoy our central location and wide range of amenities offered to our guests. Our parking fees remain separate from our room charges as not all of our guests utilize this service. In addition, we do not charge for resort fees or internet as many other hotels do. There are multiple transportation options available while here and our team can assist with any questions. Thank you for sharing your experiences and we hope to welcome you back again soon.
Staff was very rude. Not helpful at all. Bathroom door didn't lock. The room was handicapped accessible and with the railing around the toilets. When we requested the staff to change it they said that we got that room because we booked it through hotels.com. We were told that none of the bathroom doors locked for safety. ???? We found spider in the […] bed. Read moreGenuine Hotels.com guest review
Staff was friendly. There was no refrigerator or an available outlet close to the bed. But over all it was a good hotel.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We are happy you were able to enjoy your visit and we appreciate your feedback. Our team is always available to assist with any questions you have regarding in-room amenities. We do offer refrigerators upon request if your room does not come equipped with one. We regret we did not exceed your expectations on every level and we hope to welcome you back again soon.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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