pleasent experience,the chlorine in the pool was a bit more to my liking but overall it was goodGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It is great to read that you were able to enjoy your stay at the Doubletree by Hilton Orlando at SeaWorld. Thank you for bringing your concerns regarding the chlorine levels in our pools to our attention. We check the levels daily to ensure proper levels and will have our team look into this so we can address as needed. It was great to have had you here and we hope you have the chance to visit us again soon.
"Need customer service training"
Poor parking, explanation from front desk was " it is what it is"....... Nice rooms, hilton needs to consider re-visiting customer service training!Genuine Hotels.com guest review
"It's a great family place"
We stayed there and walked to SeaWorld. It was a nice family place to stay with children.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld The Doubletree by Hilton Orlando at SeaWorld is located adjacent to SeaWorld and we are happy you enjoyed that aspect of your stay. With many daily on-site activities and amenities to keep everyone busy, whether you are here as a family or on business, there is something for everyone. Thank you for your feedback and we look forward to your next stay.
I was very disappointed in the carpet in my room. It was sticky when you walked on it without shoes. The carpet is in great need of cleaning or replaced. The parking was awful!! I loved the grounds pools and the family atmosphere.Genuine Hotels.com guest review
"Really good hotel. Really close to sea world. Nice"
Stay for about six days. Really good. About 5 min walk to sea world also can get fast pass to sea world. Easy to go anywhere.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld When choosing to stay with us, our guests can enjoy a variety of amenities including special offers when visiting SeaWorld. Our guests can stop in the lobby to get more information on these offers. We are happy you enjoyed the ease of getting to the park. For future visits, we also offer complimentary shuttle service should you choose not to walk. Thank you for sharing your experiences and we hope to welcome you back to the Doubletree by Hilton Orlando at SeaWorld.
"Comfort and Parking"
Two double beds are NOT big enough for 2 adults! to sleep comfortably!!! The mattress was lumpy and NOT comfortable at all! The glass glasses were dirty and one still had lipstick on it! The parking was RIDICULOUS!!! We were in building 11 and had to park by the entrance to the check-in desk because there just was no place to park! There was an SUV […] that was pulling a trailer that took up about 8 parking spaces because there were no trailer spaces. For the price that we paid it wasn't worth it! I won't be back! Read moreGenuine Hotels.com guest review
Loved it awesome place to stay! Alot to do. You dont even need to leave there for anything!Genuine Hotels.com guest review
Look at room first! They charge per night for parking! Way too expensive.Genuine Hotels.com guest review
great hotel the only bad thing was parking there was a conference at the hotel and there was no parkingGenuine Hotels.com guest review
We just got annual passes to Disney so we will be visiting frequently and will be staying at this hotel...very clean staff was very nice and helpful. .The only thing I wish they had was a small fridge my son was on antibiotics and it was a pain filling up the ice bucket other then that i do recommend this hotel...Genuine Hotels.com guest review
"Very beautiful and nice hotel"
The hotel is very beautiful with fountains, trees... Very worth the price.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It is great that you were able to enjoy our property and found your stay affordable. We thank you for your kind comments and we hope to welcome you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
Everything was perfect. The room was very well maintained, super clean. Front desk extremely helpful. Prices are very reasonable. Most definitely recommend it!Genuine Hotels.com guest review
"Nice hotel close to seaworld"
Nice room. However, for the price I was surprised the room didn't have a refrigeratorGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It is great that you were able to enjoy your stay at the Doubletree by Hilton Orlando at SeaWorld. We regret any inconvenience you may have experienced and we want to let you know that our deluxe accommodations include a refrigerator otherwise, one can be requested, based upon availability. Thank you for your review and we hope to welcome you back again soon.
Super affordable. Very close to the theme parks. Staff was excellence.. you get a free chocolate chip cookie thats amazing at check in. Hotel super cleanGenuine Hotels.com guest review
good but you are charge fpr parking 15.00 and is very hard to find a spotGenuine Hotels.com guest review
"Worst stay ever"
We got there at 11 pm and room was not ready. After 40 minutes we went in to an old MOTEL room! It was smelly and humid in air even though it was 46•F outside. The sheets smelled and the bath had hair on floor and some on bed sheets!Genuine Hotels.com guest review
"Refurbished Days Inn"
It was a bit disappointing to think you're staying in the "Doubletree" but actually staying in the "Refurbished Days Inn." The rooms were old, the beds were hard, the bathrooms were tight. If I had wanted the Days Inn experience, then I would have booked with Days Inn and not the Doubletree. The best part of the stay were the free cookies.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It is disheartening to read comments like yours as this is not the experience we hope to deliver to our guests. All of our accommodations have been refurbished recently and we regret we did not meet your expectations on every level during your stay. Feedback like yours helps us to improve upon our services and we hope to have the chance to welcome you back so we may restore your confidence.
"Room was very musty smelling."
The hotel was close to sea world which is why we selected it and reviews were good. Our room although nice had a very musty smell to it and no mini fridge. Everything else was fine. If you stay definitely stop over at the Village Inn for a meal. Great staff and good food.Genuine Hotels.com guest review
"Not The Best"
this was not one of the best stays that I have had. The only great thing that happen was that the valet service brought my car to where my room was and I did not have to go all the way to the front of the building. But it took over an hour to check out from start to finish.Genuine Hotels.com guest review
The staff was great, it's very close to the parks, the rooms are very clean and spacious, the only bad thing I would say is parking, since the hotel was full I had to park very far away from my room and had to walk a couple blocks to get to my room. Other than that it's a superb deal and great hotel.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you so much for your great review and comments regarding our team members. There are times when our parking spaces closer to the rooms fills up quickly and we regret any difficulties you may have experienced. For future visits, we also offer valet parking. We are happy you found your stay at the Doubletree by Hilton Orlando at SeaWorld a superb deal and we look forward to welcoming you back.
Hint, if your room door opens to the parking lot its a Motel. The site is misleading showing a newer tower, most of the property is an older, dated "Motel " style facility. These parts of the property are very loud. Also i had 2 different types of insects in my room and left for another property after the second night.Genuine Hotels.com guest review
"Great stay close to Seaworld"
Traveling with two small c our strollers to the children it was great to stay this close to Seaworld and Aquatica. We could walk with our strollers to the parks instead of taking the car.Genuine Hotels.com guest review
"Clean and Comfortable but not Always Quiet"
The staff and professional and the rooms are clean. Have to pay for parking or valet each night. I was placed in one of the rooms outside (not the tower) where the walls and windows are thin. It can get noisy as you can easily hear people walking by and conversations outside the door.Genuine Hotels.com guest review
"Good hotel - expecting more for the money, though"
Hotel staff was great, but expecting a more update room for the money. The room could have been cleaner.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It is always nice to hear how our staff helped make your stay enjoyable. We regret that we missed the mark on ensuring your accommodations met your expectations. We hope you will visit us again so we may provide you with the stay you anticipated.
"easy walk to seaworld"
Everyone was very helpful and nice. We were able to check in early and leave an hour later. We ended up with more time in the room because our daughter got sick and we needed to cancel our day in Discovery Cove. The room condition was disappointing for a Doubletree. Though clean, many cracks in bathroom tiles, stains in rug and bed pretty uncomfortable […] for this hotel. Pools were lovely and recreation facilities were very good. It definitely made up for the condition of the room Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We hope your daughter is feeling better, we know it's never fun to be sick on vacation. Our easy walk location to SeaWorld makes staying with us very convenient and we are glad you found that helpful as well. It is unfortunate not everything was perfect for your stay, but we do hope you will visit with us again at the Doubletree by Hilton Orlando SeaWorld.
Stayed there on businrss. Great hotel.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We are happy to hear you had a great stay with us at the Doubletree by Hilton Orlando SeaWorld. The next time you are in the area, for business or pleasure, we hope to welcome you back!
"Not as good as I thought"
Rooms are really small as well as bathroom, can't tell difference between this and cheaper options, parking cost 15 a day! No fridge, no microwave, very very basicGenuine Hotels.com guest review
Hotel staff was very friendly and our room was very nice and comfortable. Would love to go again!Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Your review is awesome! We are very happy to hear how comfortable and friendly your stay was. We at the Doubletree by Hilton Orlando SeaWorld would love to welcome you back!
"not a typical hilton"
Hotel was old but u could tell the tried upgrading the rooms. Was not walking distance to anything as they stated and they charged for parking when I didn't even have a vehicle thereGenuine Hotels.com guest review
Hotel, rooms were clean. Staff was very helpful and friendly. Only problem was the heavy wet carpet smell in the rooms.Genuine Hotels.com guest review
"Close to Seaworld and best hotel experience"
My stay at the DoubleTree was fantastic and the kids really enjoyed it. The staff had a reservation hiccup when they booked our room out to another customer and didn't know until we entered. When brought to the staff's attention they not only corrected the problem but offered my family "free pass" for the brunch buffet at their restaurant which was […] 1st class. Enjoyed it and would definitely go back again. Read moreGenuine Hotels.com guest review
"Nice hotel but lame restaurant/room service"
The portion of the "resort" that we stayed in was one of the remodeled older sections. The room was obviously older BUT had been remodeled very nicely with nice decor, flat screen, and a super comfy bed. I was pleasantly surprised b/c I had read other reviews that weren't very positive in regards to the older section of the hotel. There was a pool and […] a hot tub right outside out door so it was a bit noisy until around 10 pm. The only real complaint that I had was the room service. The menu was limited and overpriced for what we got (VERY OVERPRICED!) and everything we received was slightly different than advertised on the menu, but at 10pm, we were too hungry to call and complain (bruschetta not toasted, overcooked meat, missing ingredients listed on the menu). Oh and yes, you do have to pay a parking fee, which is ridiculous, but all the theme park resorts/hotels do it, so it was expected. Read moreGenuine Hotels.com guest review
"Spend a few more $$ and get a room in the tower."
This is my second time staying at this property but my first time not getting a room located in the tower.-Big mistake. I won't do that again. My room was by the pool & hot tube, which had a lot of foot traffic. My room was clean and I could see that they tried to upgrade the room. The upgrades were poorly done. They didn't have sockets by the bed and […] were using an extend cord. The heater made a clicking sound the entire night and could hear the folks in the next room. I've stayed in the tower and the room was nicer, quite, and I enjoyed my stay. If I return to this property I will pay the extra money to stay in the tower. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We value your opinion as a return guest and it is disappointing to learn your accommodations were not what you anticipated. It is our hope you that we will be able to provide you with the the room type during your next visit. Thank you for sharing your experience with us.
Hotel room was just ok. Bed mattress is firm which isn't the most comfortable. Need a towel rack at the sink. Room safe being at the back of the closet is an awkward reach. You have to contort yourself and squat but then when you stand up you will hit your head on the closet rack. Needs to be a light in the closet because you can't see what you put […] in the safe. TV in room wasn't working, technician arrived 30 min later to replace it. Hotel staff were nice. Dined at the Grille for breakfast and dinner which was good but pricey as expected. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you for sharing your stay with us. It is very nice to hear the staff was helpful and you enjoyed our on-site amenities like the Bamboo Grille. The Expedia desk at the hotel is a welcomed service for our guests. We hope to welcome you back again.
"Beautiful, but costly"
The hotel was beautiful. I did not stay in the main tower, but the main lobby was really nice. My room was spotless and the pool was warm and clean. Parking was extra. All in all, a wonderful place to stay and near the convention center and all of the theme parks.Genuine Hotels.com guest review
"They will not give you a 'zero balance' receipt"
If you book with Expedia, the hotel will not give you a 'zero balance' receipt. I was attending a conference at the hotel and my work requires a 'zero balance' receipt for reimbursement. I asked both the person at the front desk and the manager. Both refused to provide such a receipt. This is our first time to experience this issue at any hotel so we […] assume it is a problem with the this location only. Read moreGenuine Expedia guest review
hotel stay was ok. but paying $15/day for parking is unreal. for the same reason i will not recomend use this hotel in future.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We appreciate your feedback regarding your stay as comments like yours help us to improve upon our services. Any fees associated with a stay at our hotel is noted through various channels and we regret you were not made aware of this prior to your arrival. While here, our guests can utilize a variety of transportation options should they decide to not park a vehicle at our hotel. We regret we missed the mark on ensuring your entire stay was as you had expected and we hope to have the opportunity to welcome you back so we may win completely over. Thank you.
The room was very clean and comfortable. It also is a great location close to everything.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld It was great to have had you here and we thank you for sharing your experiences. We are happy you were able to enjoy your visit to the Doubletree by Hilton Orlando at SeaWorld and we look forward to your next visit.
"Watch out for expensive self parking fees"
Overall the hotel was nice... a little shocked at the option of either $15/night self parking or $20/night valet parking... would have been nice to know before booking.Genuine Hotels.com guest review
Awesome hotel. Great staff. Very friendly. Walked to Sea World in minutes. Their on site restaurant was delicious. Will definitely be back.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We are delighted you found the central location of the Doubletree by Hilton Orlando at SeaWorld worked well for your stay. We are located in the heart of the entertainment and amusement area of Orlando, making it easy to explore the area. It is great you had the chance to enjoy a meal in our restaurant and we thank you for your feedback. Thank you for your comments and we look forward to welcoming you back soon.
Great hotel will definitely stay here again. Staff was friendly and room was clean.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you for your great comments. It was wonderful to have had you here and we look forward to welcoming you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
"Day after Christmas"
We stay for two nights as a layover on our way to the beach. We had dinner there the second night and breakfast right before we checked out. The dinner was OK. Food was good but the service was so-so. Staff didn't seem very well coordinated and it took a server almost 15 minutes to check on us when we were seated. The breakfast buffet the next morning […] was good and the staff was very good then. But at both meals it seems overall they were short staffed. The rooms were very good and maid services was good as well. Read moreGenuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We appreciate the time you took to share your experiences with us. While we are happy you had the chance to dine with us for dinner and breakfast, we sincerely regret any inconvenience you may have experienced with wait times. Your comments are appreciated as we continually refresh our commitment to our guests and we thank you for bringing these points to our attention. We hope to have the chance to welcome you back to the Doubletree by Hilton Orlando at SeaWorld the next time you are in the area.
"January 2014 stay - It was OK.."
The room had a musty smell, the water had a horrible odor when running it. There was a hair on the bed...I was not impressed at all. I will not be returning. Just not as nice as some other places I have stayed, I wouldn't choose the DoubleTree again.Genuine Hotels.com guest review
We didn't stay in the tower , which i thought I would have preferred. If you don't stay in the tower, you are in a two level motel-like room. BUT, if you get one facing the courtyard/interior property, it's actually pretty nice. Just be aware - when you book "resort view" -- you could get a view of the parking lot and you are not in the Tower. Other […] than that - friendly staff, mini golf and multiple pools on site. Plus - shuttle to the parks. Also note - you will be paying $15 a day for parking during your stay, Read moreGenuine Hotels.com guest review
"More like a Motel"
This is a road Motel.Genuine Hotels.com guest review
Pictures listed on the website are not an accurate depiction of actual rooms. Room felt dirty (e.g., dirty counters, carpet) and the bed was uncomfortable. I would not stay at this hotel again. The only good thing was the excellent breakfast buffet.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We are delighted you were able to enjoy our breakfast buffet in our restaurant, Bamboo Grille, during your visit. With the variety of items available, it is a favorite among our guests. We attempt to provide detailed information regarding all of our room types and we regret any inconvenience you may have experienced. We are confident we would have been able to locate a room that best met your expectations as our team is always available to assist with any concerns you may have. Thank you for sharing your perspective with us and we hope to have the chance to restore your trust.
"Not what we expected"
I expected a room in a 4 star hotel and not an old room in a resort.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld We strive to provide a positive experience for all of our guests and we regret we missed the mark on ensuring your stay was as you expected. We appreciate you bringing these points to our attention as feedback like yours helps us to improve upon our services for our guests. We offer a variety of room types throughout our property and we are confident we would have been able to place you in a room that better met your expectations. It is our hope that our guests will make us aware of their accommodation preferences while here and we hope to welcome you back so we may restore your trust. Thank you.
"Good/ Dependable Hotel"
Close to Disney/ Very clean/ Friendly staff/ reasonable pricing given season.Genuine Hotels.com guest review
Room was decent and the staff was friendly. I was disappointed that although they offer special benefits for seaworld, you have to buy the tickets to seaworld through them. Overall a fine experience and nice to be away from all the traffic of Disney.Genuine Hotels.com guest review
"Nice hotel. Very convenient to SeaWorld."
Property could use better signage.Genuine Expedia guest review
Response by DoubleTree by Hilton Hotel Orlando at SeaWorld Thank you for sharing your experiences with us. We are happy you found our location, next to SeaWorld, worked well for your visit. Your feedback regarding signs throughout the property is appreciated and we will look into this further. We look forward to welcoming you back to the Doubletree by Hilton Orlando at SeaWorld again soon.
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