All hotels in Maryland Heights, Missouri, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here900 Westport Plz, Maryland Heights, MO, 63146, United States of America, ‏‎855-239-9480
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4.2 / 5Excellent

Score breakdown (from 185 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.3
  • Condition
    4.1
  • Neighborhood
    4.4
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5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We were attending a conference at this hotel. I was concerned that it would be noisey. It was very quiet. We were able to get a good night sleep. The staff was friendly and the food was great.
Genuine Hotels.com guest review
2 night romance trip May 29, 2015
Dorrie
US
4.0 / 5Excellent
"great"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had a great stay only thing was no refrigerator in room for price.
Genuine Hotels.com guest review
1 night romance trip May 16, 2015
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
There are two Sheraton's together. The Sheraton Westport Plaza Hotel is the taller "tower" hotel, while the Chateau is a bit smaller. We stayed at the Plaza and it was nice. The hotel was clean and neatly decorated. There was adequate (free) parking. The staff member that checked us in was very courteous and friendly. We had our kids with us and they wanted to swim at the hotel. While they do have an indoor pool, it is not very big and the pool was super crowded and noisy as a local baseball tournament had been cancelled and all of the boys competing in the tournament were staying at our hotel as well. They do offer breakfast and on-site dining, though neither are included in the price and were both a bit pricey for us. The hotel seems more for couples or those on business trips. Overall, we really liked the hotel and would stay again (just the two of us).
Genuine Hotels.com guest review
1 night family trip Apr 3, 2015
Heather
US
5.0 / 5Outstanding
"Wished there were two beds!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very satisfied with everything except the sleeping conditions. I requested a room with two beds and was told not available. Ended up agreeing to a king bed and pull out sofa. No one should be expected to sleep on that thing. No mattress cover, could feel each and every spring, made noises everytime you moved...you could not get any rest or sleep on it. Money we paid for the room I felt this was very unacceptable. If given this option in the future, with no two beds available, I would go to another hotel. Close eating facilities was a plus.
Genuine Hotels.com guest review
1 night trip with friends Apr 25, 2015
Rita
US
4.0 / 5Excellent
"Awesome stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall our stay here was great. Large space, exceptionally dark at night sleeping in room, and decent noise control. Cons were a somewhat noisy AC/heater and no in-room microwave, only public and down on the lobby floor. Otherwise great room service, caring staff, and safe neighborhood.
Genuine Hotels.com guest review
Response by Sheraton Westport Plaza Hotel St. Louis
Thank you for taking the time to write a review! We appreciate this opportunity to hear guest feedback and work on making our stay even better.
3 night family trip Apr 16, 2015
A Traveler
US
3.0 / 5Good
"Did NOT get what we paid for!"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
We traveled in for a funeral of my father in law. I reserved there rooms with each having two full size beds. When we all arrived we were given rooms with 1 king size and a terrible pull out couch! The doors are terribly loud and we were surrounded by a college girls soccer team that was extremely noisy through out the night. We went to front desk and let them know of what we were given and they said there was nothing they could do as the hotel was sold out. Terrible customer service!
Genuine Hotels.com guest review
2 night family trip Apr 10, 2015
David
US
2.0 / 5Fair
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
Pool is a joke. Horrible location. I would not stay here again ever.
Genuine Expedia guest review
Other trip Mar 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Beautiful hotel but odd location."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The hotel was wonderful, but access to it was a bit odd. I couldn't tell which exit to take to get to the hotel. The breakfast buffet was a bit expensive but very tasty. Overall we enjoyed our stay and would recommend this hotel.
Genuine Expedia guest review
Response by Sheraton Westport Plaza Hotel St. Louis
Thank you for your review Danielle. Happy to hear you enjoyed your stay and hope you'll be able to join us again soon!
Other trip Mar 24, 2015
danielle
US
3.0 / 5Good
"ice machine"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Our room was across from the ice machine that was being used a lot very late at night, that with a lot of noise made it hard to sleep. Also the online description made it clear there was a full restaurant. Disappointed at the breakfast not open with menu.
Genuine Expedia guest review
Other trip Mar 23, 2015
stan
US
4.0 / 5Excellent
"Comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Great friendly service
Genuine Hotels.com guest review
Response by Sheraton Westport Plaza Hotel St. Louis
Thank you for your review Brett
1 night romance trip Mar 14, 2015
Brett
US
4.0 / 5Excellent
"good deal"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Was a bit hard to get to hotel from highway, but other than that a very nice place to stay.
Genuine Hotels.com guest review
2 night family trip Mar 6, 2015
TIM
US
5.0 / 5Outstanding
"Friendly staff!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I enjoyed this hotel and its friendly staff. It is conveniently located near a major roadway, which is always a plus!
Genuine Expedia guest review
Response by Sheraton Westport Plaza Hotel St. Louis
Thank you for your review!
Other trip Mar 10, 2015
A Traveler
US
4.0 / 5Excellent
"Overall Great Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My stay was Great to Excellent from booking to checkout. The shuttle drivers were courteous, the staff nice and knowledgeable, the hotel warm and inviting. I noticed a jelly stain on my sheets near the floor, and had a mixup on my breakfast meal ,which I ended up paying for both meals. Id happily stay again!!
Genuine Expedia guest review
Other trip Mar 7, 2015
Jon
US
5.0 / 5Outstanding
"Where's the appliances"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I was looking for a mini fridge & microwave to be in the room. Other than that my stay was good.
Genuine Hotels.com guest review
1 night trip Feb 21, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice business hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall very nice hotel and service!
Genuine Hotels.com guest review
Response by Sheraton Westport Plaza Hotel St. Louis
Thank you for your review!
2 night business trip Feb 17, 2015
A Traveler
US
5.0 / 5Outstanding
"my stay...,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Only complaint I have is ,I left $25 in my room by mistake,an I haven't heard from them!
Genuine Hotels.com guest review
2 night romance trip Feb 13, 2015
Carolyn
US
4.0 / 5Excellent
"clean"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very clean
Genuine Hotels.com guest review
Response by Sheraton Westport Plaza Hotel St. Louis
Thank you for your review!
2 night romance trip Feb 13, 2015
nicole
US
5.0 / 5Outstanding
"Fabulous"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Our family's stay was wonderful! A very cozy hotel. We wouldn't change a thing!
Genuine Expedia guest review
Other trip Feb 9, 2015
Sheri
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great experience. Close to piano bar and walking distance to many other attractions. Easy check in a and out. Clean rooms.
Genuine Expedia guest review
Other trip Feb 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Stl"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place even my son enjoyed it
Genuine Hotels.com guest review
1 night family trip Nov 6, 2014
A Traveler
US
4.0 / 5Excellent
"Good or price and convenience. Very nice staff."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Short stay. Clean, comfortable, and sufficient amenities.
Genuine Expedia guest review
Other trip Jan 24, 2015
consultant.
US
3.0 / 5Good
"unresponsive staff"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The guest success staff is not very responsive.I had several requests that went unanswered for easy to much time. The location is a bit boring, but then it is where business takes me.
Genuine Hotels.com guest review
3 night business trip Jan 13, 2015
A Traveler
US
4.0 / 5Excellent
"GOOD NIGHT'S SLEEP"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
WE WERE IN TOWN TO SEE FAMILY. THE HOTEL'S LOCATION WAS VERY CONVENIENT. THE BED WAS VERY COMFORTABLE. WE ESPECIALLY LIKED THE VARIOUS RESTAURANTS/ENTERTAINMENT BEING SO CLOSE!
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Jeannie
US
5.0 / 5Outstanding
"Super"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great. Love how everything connects to the bars and restaurants. Made for an enjoyable night out with friends.
Genuine Hotels.com guest review
1 night trip with friends Nov 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice Overnight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Attending wedding & reception in area.
Genuine Hotels.com guest review
1 night family trip Nov 14, 2014
Jamie
US
5.0 / 5Outstanding
"Beautiful hotel & location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Perfect overnight getaway. Needs a fridge and a microwave or common floor microwave.
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place to stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Just needed a place to crash for the night. The room was very comfortable with a great view over Westport. Guest check in/out was very friendly, quick and simple. Plenty places to get food & drinks all within walking distance.
Genuine Hotels.com guest review
1 night romance trip Oct 18, 2014
Anthony
US
3.0 / 5Good
"dirty sauna"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Sauna and futness center needed attention.
Genuine Hotels.com guest review
2 night family trip Oct 11, 2014
A Traveler
US
5.0 / 5Outstanding
"A pleasure as always..."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stay at this hotel often and always have a good stay. I strongly recommend this hotel for business or pleasure.
Genuine Hotels.com guest review
1 night romance trip Oct 11, 2014
James
US
5.0 / 5Outstanding
"Very Satisfied!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent experience all around! Very nice hotel with all the amenities.
Genuine Expedia guest review
Other trip Oct 14, 2014
Jeremy
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
It was ok. Last minute decision to stay the night, most hotels where completely booked, we didn't get the room we booked
Genuine Expedia guest review
Other trip Oct 13, 2014
A Traveler
US
4.0 / 5Excellent
"Nice place to stay near Kirkwood"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
In town to visit family for the weekend. Nice hotel, clean, but nothing special. Easy parking. Nice size rooms. Staff was very polite and helpful. Easy, free parking. Pool was really small. Drinks at bar overpriced, but no worse than other hotels. Good proximity to Forest Park
Genuine Expedia guest review
Other trip Oct 6, 2014
Dan
US
5.0 / 5Outstanding
"A-1"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
A-1 very good ! Very enjoyable experience Clean and very nice
Genuine Expedia guest review
Other trip Sep 29, 2014
RH
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
While arriving in the evening the lady at front desk wasn't that personable. She could of been more talkative instead just taking our credit card and giving us a room key. Besides that; the room was nice and clean.
Genuine Hotels.com guest review
1 night business trip Sep 6, 2014
A Traveler
US
5.0 / 5Outstanding
"Hotel was decent. Bed was comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was decent
Genuine Hotels.com guest review
1 night romance trip Aug 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Great complex with fun night life"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed here because we like to go to FunnyBones, see a comedian and not worry about driving anywhere. The staff were very accommodating. I recommend it for a date night.
Genuine Hotels.com guest review
1 night trip Aug 9, 2014
Jasmine
US
2.0 / 5Fair
"Bumped to other hotel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    4.0
I didn't get to stay at the hotel I made reservations for. The Sheraton Westport Plaza bumped me and put me in their sister hotel next door, the Sheraton Westport Chalet. It was a 2 star rating at the most! I paid for a 4 star and got a 2 star! My room was on basement floor with 2 doors. One was to the outside like a motel. Bugs! I did not feel safe. They did move me to an upper level floor which was better. I stayed on the side that was NOT renovated yet. Old old old!! They tried to cover up the odor with air freshner. Dirty carpet. Wi not stay at a Sheraton again.
Genuine Hotels.com guest review
2 night business trip Aug 2, 2014
G. N.
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Everything was good,except the hallway. They left a vacuum in the hallway for two days, but never vacuumed the hall.
Genuine Hotels.com guest review
3 night business trip Aug 1, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice hotel, but it's actually 2 properties"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Our hotel was sheraton chalet, nice pools, quaint shopping center, but bathroom floor had not been cleaned and there was dried pee on the toilet seat
Genuine Expedia guest review
Other trip Aug 4, 2014
jane
US
2.0 / 5Fair
"Perhaps a better Hotel for business"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
When I booked the hotel I was looking for a nice pool so I could relax a bit. The tall Sheraton pictured in my booking showed a nice outside pool so I booked. The nice pool it turned out was at the sister hotel next door. After a long walk ithrough our lobby and connected enclosed mini-mall, you then walk about a block through an outside restaurant court to get to the hotel, then another bit of a walk to the back side to arrive at the pool. The pool is medium sized and swarming with guests from 2 big hotels!No way to relax. Other smaller issues, the tiny indoor pool at our property had a outside seating area / sun deck nestled up to the side of the building cast in shade, the doors from the hotel to this deck ( I wanted to read ) were locked during hours it was suppose to be open, after bring it up to the staff it still remained lock hours later. The wood gate from the outside leading to the deck was broken. The beds had an uncimfortable bedding material with a krinkly plastic covering that made it noisy and uncomfortable. The complimentary coffee is nice but once empty ( and it happens fast ) wait 1/2 hour for it to be refilled. Finally, on check out day, which is noon , I found after avoiding the crowd at the lobby elevator and climbing the stairs to my room; my key didn't work at 10 AM. Back down to the lobby they issue a new one, which unknown and not explained to me it voided the keys to the other guests in the room
Genuine Hotels.com guest review
2 night trip with friends Jul 4, 2014
James
US
5.0 / 5Outstanding
"Most comfortable bed ever"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The bed in the king room was amazing!
Genuine Hotels.com guest review
1 night trip Jul 4, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very enjoyable, great location. Would definitely stay here again.
Genuine Expedia guest review
Other trip Jun 17, 2014
Linda
US
1.0 / 5Poor
"F- Rating"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    4.0
  • Neighborhood
    5.0
Overall rating 1- because our reservations were not honored. We booked on hotels.com for a overnight stay with a king bed. The king bed was not available because we came in at 9 p.m. as per the receptionist which I didn't I understand since I had a reservation. Therefore service is 1 as well. Instead we got a room with two doubles and can only be switched with other doubles and that sounds ridiculously. I gave the room 1 because every time someone flushed the toilet or turned on the faucet in the neighboring rooms I can hear it in my room initially I thought it was a water main break or the toilets were seriously broken, but no the walls were just too thin or no soundproofing was installed when these rooms were built. So no sleeptime either. This was the worst experience from Sheraton hotel.
Genuine Hotels.com guest review
1 night trip Apr 26, 2014
Paul R.
US
3.0 / 5Good
"BLues game"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel staff was friendly, room was very nice and clean, I knew they didn't provide breakfast but their bfast buffet is $13 a person so we went to mcdonalds across the street. I stayed at the Days Inn down the street last year for half the price but my gf thought it was sketchy so thats why I went with the Sheraton. I would rather stay at the Days Inn half the price and free breakfast and room was clean.
Genuine Hotels.com guest review
2 night romance trip Apr 4, 2014
Mike
US
4.0 / 5Excellent
"Excellent stay!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
I'm sure it was in the "fine print" but this hotel permitted pets. We didn't notice until we saw the occasional dog walking in/out. It didn't bother us and both the lobby facilities and the room were very clean. We ordered room service for dinner and while the steak was excellent, the burger and pasta my kids ordered left a little to be desired. Not enough to actually complain, but notable. The bed was comfortable and I was pleasantly surprised to see outlets easily accessible (so often now, hotels keep them blocked). Check in/out was easy though I did not know that booking it through Expedia (where I paid immediately upon making the reservation) would cause issues. I gave me debit card for "incidental charges", which was fine but the hotel also placed an authorization for the rooms as well. They didn't explain this at check in. Had they done so, I would have used a credit card, where I don't care about the authorization.
Genuine Expedia guest review
Other trip Apr 8, 2014
A Traveler
US
3.0 / 5Good
"Nice and comfortable room, dissapointing service"
  • Cleanliness
    5.0
  • Service
    2.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The room was very clean and comfortable. I was not happy that we were charged 9 dollars for parking. The front desk never said it wasnt free. I did not like being charged 4 dollars for each water in my room. And I refused to pay 15 dollars for their breakfast. These things are free at other hotels, and this was too excessive.
Genuine Expedia guest review
Other trip Mar 31, 2014
Chris
US
4.0 / 5Excellent
"Close to expressways"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
I thought the hotel was clean; however, my room need to be vacuumed. The floors were not in good shape.
Genuine Hotels.com guest review
2 night trip Mar 21, 2014
Patrick Marshall
US
5.0 / 5Outstanding
"attending meetings"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
great hotel just a couple mins from lots of eateries and interstate access.
Genuine Hotels.com guest review
1 night trip Feb 21, 2014
Chris
US
3.0 / 5Good
"Ok if you are budgeting"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Hotel was ok but room we not totally clean. There was hair left in the bathroom from previous guest, old food on the floor, we paid $67 per night so we took the good with the bad if you have the money you can book a better hotel than this one but for a budget not too bad.
Genuine Expedia guest review
Other trip Feb 17, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to great entertainment/food"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice hotel
Genuine Hotels.com guest review
2 night trip Feb 7, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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