"Not at all what was expected!"
We planned this stay for my fiance's birthday. What was to be a special occasion turned into a fiasco. As we were checking in we were told that if we wanted to upgrade to a King room we could, however, our reservations were for a King Club already. We accepted the upgrade and went to our room. The customer service lady at the front desk was less than […] cordial. She was short and condescending to us. We were supposed to have had 1 King Bed, however when we got to our room, there were 2 Fulls. We called the front desk and were told to bring our belongings back to the front desk and they would take a look at the situation. Once we got back to the lobby, there was a considerable line to wait to see the clerk. When we did get our turn (again) she said, "Oh, it's you". She looked at our room information and said she gave us the wrong room. No, I'm sorry, Nothing. Once we finally got to our "correct" room, there was not 1 clean towel to be had. Once again we had to contact the front desk and this time, was no different than the last two. No personality or apology for the inconveniences, at all. We had reservations at a comedy club within the complex, but by this time had missed scheduled time for the show to begin. So with that trying to still make the best of it, we decided to take the "hotel offered" shuttle to the casino. We were told one would be there in about 10 Minutes, after 35 Minutes we were able to flag down a shuttle that was just roaming the parking lot. Read moreGenuine Hotels.com guest review
"Did not get the correct room."
Supposed to have a Club King room. I was told those are on the 10th, 11th and 12th floors, with free access in the Club room which has refreshments and food. They gave me a room on the 4th floor. They said it was Hotels.com fault.Genuine Hotels.com guest review
"They tried to change our confirmed reservation...."
Had a confirmed Hotels.com reservation for KING Deluxe room; upon checking in about 2:30-3PM they informed that they had our reservation, but that NO king rooms were available; were sold out and full, and tried to put us into room with 2 twin beds. I called HOTELS, and magically when HOTELS called the manager he informed us that yes they, all of the […] sudden, had our confirmed KING room available...amazing, glad for the HOTELS.com service, but it should never have happened-a waste of our time to get it settled. Otherwise, this hotel is great, good service etc. Read moreGenuine Hotels.com guest review
when cking in I was not given coupon for buffet breakfast. Had to ask for itGenuine Hotels.com guest review
There was only luke warm water in shower and that was most un pleasant. That would keep me from staying again. My husband owns a home building business and said the protecting device was set wrong or broken. That is the device that u have for liaibilty to keep the water from being too hot and hurting. Othe wiseGenuine Hotels.com guest review
Room was very clean, but the person that cleaned it might have forgotten to leave towels, coffee, shampoo...We called the front desk and they brought it right away. The hotel is wonderful, we stay every year for our anniversary, and will continue to do so.Genuine Hotels.com guest review
Very nice hotel with the exception of,broken shower head and dresser was broken. Great location and AWSOME staff!Genuine Hotels.com guest review
"Great time at the sheraton"
We had a great time with excellent service and comfort. A real bargain for the $ . The staff sent us an anniversary gift of a bottle of wine and strawberries. Nice surrounding area with lots of fun nearby within walking distance. Thanks again Sheraton!Genuine Hotels.com guest review
"Close to good restraunants"
GreatGenuine Hotels.com guest review
"leaky a/c into floor soaking into bed skirt"
It was a fairly nice hotel, but I didn't appreciate being told that they didn't have a room available, only to find out on hotels.com that there was a room available. Then, when I got my room, there was a large puddle of water in the floor that had soaked up into the bed skirts of both beds. There were old stains on them as well, indicating this wasn't […] the first time. Furniture had been placed in an attempt to cover a large part of the area. The room smelt of mold too. There was "random" hair left in the bathroom, and the floor was dirty. I didn't make a scene at the hotel, but I did inform them. There didn't seem to be much concern. I figured I would have the opportunity to share online. :-) Read moreGenuine Hotels.com guest review
"not as high class as they think they are"
inch of dust on vents, stains on wall, not the high class hotel it thinks it is. very misleading menu for their breakfast. you don't find out the real cost of the " Sheraton continental breakfast " til after you have your drinks.Genuine Expedia guest review
"Bad hotel with great workers"
Booked 2 rooms at the towers but was moved to the chalet without notice and or apology. The first rooms did not have remote controls not did the sliding glass doors lock (on the ground floor). The second room was attached to the elevator shaft which was extremely noisy. Again 1 of the 2 rooms did not have a remote and the replacement remote that was […] brought up did not work. The 3rd room change had a broken lock to enter the room but would open if hot hard enough. There were dirty glasses on tables in the hallways as well as a leaky ceiling in the sitting area of the lobby. The hotel it self was not great at all however the staff was very accommodating. Without asking, they comped 1 of our rooms for both nights, gave a room credit to be used for room service, as well as breakfast vouchers. On top of that we were given multiple options for upcoming stays at the Sheraton brand hotel. All in all, the staffs attitude made up for the poor structural problems that were outside of their control. Read moreGenuine Hotels.com guest review
"Airport Shuttle Hours Shortened"
Hotel itself was great except for a fair amount of noise infiltrating our room in the early morning from the corridors, nearby doors noisily closing, etc. A disadvantage if you are depending on the hotel's airport shuttle: it runs from ~6 am to 10:30 pm--not the 4 pm to midnight hours it formerly did when airline crews were booked at the hotel. If you […] get "caught" as we did with a late arriving flight, count on an extra $25+ for a taxi ride. Read moreGenuine Expedia guest review
"Would stay again"
I thought the hotel was nice, clean and updated. Staff seemed friendly. Panera and Starbucks are just a few steps away.Genuine Hotels.com guest review
verygoodGenuine Hotels.com guest review
Check in was quick and the staff was friendly. Our room was nice and we were upgraded to club level which included breakfast. We will visit again!Genuine Hotels.com guest review
"Perfect hotel if you are travelling with pets"
Hotel is pretty nice, room was super comfortable. It could have been a little more clean, but it was great still. We had our pets with us, and it is a great hotel if you need to bring your pets with you!! Breakfast was amazing and staff was pretty good.Genuine Expedia guest review
Great place!!! I will reccommend to everyone. I will be back!!!!Genuine Hotels.com guest review
"A very nice hotel"
This hotel is located in the middle of westport plaza with many of nice restaraunts and pubs. No driving necessary. Great place to stay.Genuine Hotels.com guest review
Would do againGenuine Hotels.com guest review
"One night getaway."
Stayed only one night but it was clean and staff was excellent. The only complaint was indoor pool was cold.Genuine Expedia guest review
Overall this hotel was very nice. The room smelled a little strange at first but it was comfortable. i think it's very overpriced for what you get but it was in the neighborhood that I needed.Genuine Hotels.com guest review
"Had a fun stay in Westport."
Very nice hotel. Friendly, and efficient staff. Only problem was one morning coffee was difficult to obtain. It actually took almost an hour to find a viable cup of coffee. But other than that the hotel was great. Clean, well maintained, well located and the staff was very cheerful.Genuine Expedia guest review
"Staff Very Helpful"
Went here with my wife on our anniversary. The gentlleman at the front desk took good care of us: nice room with a bottle of chanpagne and chocolate covered strawberries. Very satisfied. We would return.Genuine Hotels.com guest review
Great location if you like to eat, lots of restaurants within walking distance. Rooms were nice. Breakfast buffet was nothing spectacular.Genuine Hotels.com guest review
"clean/nice, but pool misadvertised & overcharged$"
Clean and nice place, but a little pricey being it was in Westport, but we decided to pay the extra because it had an indoor and outdoor pool where the kids could swim regardless of the weather. Ends up though, the outdoor pool was at a different Sheraton on the other end of this shopping center - if we wanted to go to the outdoor pool, we had to drive […] - how disappointing and certainly misrepresented by the advertisement of this Sheraton!!! On top of that, the next day after checking out, there was a $30 charge on my card !! and we had paid for the room in full, before even checking in. I called and they said they always charge $30 in case of room damages and they remove the charge in 3-5 days. I was disgusted honestly - how can you charge me without telling me, without asking me, without a receipt, without my signature on my card!!!! I will never stay here again - NOT worth the money. Read moreGenuine Hotels.com guest review
"Love the pillows and comforters at the Sheraton"
Overall I would stay again. My ONLY complaint [but it seems to be with every hotel I stay in lately] was that the shower walls had not been cleaned. I am a long blonde haired girl and there were a couple of short black hairs stuck to the wall. Like I said this seems to be a reoccurring thing lately with my hotel stays. I give this hotel a two thumbs […] up. Read moreGenuine Hotels.com guest review
"It was ok"
It was ok, very crowdedGenuine Hotels.com guest review
"Escape From The Heat"
I really enjoyed my stay. I had 3 Grandchildren and they enjoyed themselves too. Especially the Pool. I personally don't like small pools but the kids enjoyed themselves. The zoo is their favorite place to go. We could always go back to our room if the heat became overwhelming.Genuine Hotels.com guest review
"Overall, nice stay."
At first I thought the hotel was a little closer to St. Louis, but I guess thats my bad for not looking closer. The hotel was very nice, as well as all the hotel staff. I think the biggest disappointment of the hotel was that there is no hot tub to relax in. Overall for the money i would probably stay there again. P.S. The bartender made our expierience […] down at the bar unforgetable. Thanks! Read moreGenuine Hotels.com guest review
Good hotel in a great location. Good access to almost any place in the Saint Louis area.Genuine Expedia guest review
"family vacation rented 2 rooms."
very nice front lobby. pool was small, would stay there again,Genuine Expedia guest review
"Very comfortable, but the walls are thin"
The hotel room was beautiful, the bed extremely comfortable and the hotel itself was lovely. There was a family reunion going on and I think they took up the ENTIRE hotel. The night I got there the ice machines on two floors were empty, the 5 out of 6 computers in the lobby did not work and each night I had to deal with the noise of people in the hallway […] and next door. It was a poor reflection on my neighbors more than the hotel - I don't think they realized how thin the walls were. The hotel was in close proximity to several restaurants and a Starbucks and very close to the area freeways - which took me, within 10 minutes to at least 2 different malls (and The Cheesecake Factory!). Overall, I enjoyed my stay and would definitely stay again. Read moreGenuine Hotels.com guest review
All staff were very helpful and seemed to want to grant our every wish/request.Genuine Hotels.com guest review
What a comfortable hotel. Had the best nights sleep. Only problem was noisy kids late at night but that was not the hotels fault. Would recommend this hotel to everyone. I would definitely stay here againGenuine Hotels.com guest review
The hotel was a real hidden gem. However, the pull out bed was the one glaring disappointment. It was just bad. The regular king bed...fantastic. Overall, we were very satisfied and would stay here again!Genuine Hotels.com guest review
"Only one flaw"
Service was a little slow, but only once. Great stay otherwise! Very comfortable. Very nice, and professional staff. Great restaurants surrounding hotel.Genuine Hotels.com guest review
Response by Sheraton Westport Plaza Hotel St. Louis Thank you for your positive feedback we look forward to connecting with you next time you are in the area.
"The price is right!"
The hotel is very nice but it was extremely noisy. Maybe it was the floor that I stayed on which happened to be the 9th floor, but the noise kept me from getting a good night sleep. I would stay at this hotel again but I would request a quieter floor.Genuine Expedia guest review
"Great hotel for family or business"
The hotel was right off of the interestate, so it was easy to get to. The amenities were good, including the indoor pool. The bed was extremely comfortable. We would definitely stay there again.Genuine Expedia guest review
Room had an odd odorGenuine Hotels.com guest review
"Party hotel needs some staff supervision"
The hotel had a family reunion going on that weekend I was there, so there werre crowded elevators, slow elevators, many families and warm and friendly people. But, the hotel was so busy they forgot to clean my room. The previous people there had a rollaway bed and the pull out sofabed all done up, and so I had to call housekeeping to come and take […] the rollaway bed out and make the sofabed a couch again. All was pleasant until I got ready to go to bed, apparently they had also forgotten to change the linen on the bed. So it was 11:30 PM and I'm all ready for bed, etc... not calling the front desk. The previous people who stayed there had been considerate enough to make the bed perfectly so I doubted I was going to get a dread disease from it. But seriously! For a Sheraton? Not again! Read moreGenuine Expedia guest review
We use this hotel for regular weekend trips, and works very well. You may have to ask for a room at the end of a hall as there are sometimes groups staying and it can be a bit noisy.Genuine Hotels.com guest review
WE did receive housekeeping while there, other then that the stay was okay. We left our room before 1:00pm and returned around 7:00pm and our room had not been cleaned. We was then informed that housekeeping leaves a 3:30pm. So, they sent us up some clean towels.Genuine Hotels.com guest review
"A weekend nightmare"
My stay was horrible. We checked into the Sheranton Hotel at Westport in St. Louis Missouri at 10 pm July 6th. The Hotel was clean. The receptionist was nice and promptly checked us in we were given room nbr 611, the room smelled, was dark and gloomy, we were given another room on the 12th floor 1203, the room was clean and nice. Issue number room the […] club lounge had teenage children occupying the room the entire stay there were trash in the halls ways, elevator and children were unattended at all hour of the night, the teenagers were playing and bumping into furniture and walls all night long. On Saturday the exact same thing started over again, this time I went to Management and gave a formal compliant. The Manager was overwhelmed with compliants from other guest. The police was called as well as the security to monitor the late night traffic. This was the worst weekend. Sheraton Hotel's reputation of being a fine place to stay over is a long lost memory in my mind. Read moreGenuine Hotels.com guest review
"Hotel visit was fun!"
Elevators not working and are to slow in the tower. The stay was great except for the elevators.Genuine Expedia guest review
"Decent Place but definitely not the full package"
It was obvious that the hotel went through some major remodeling, but signs of its old structure was apparent. The exterior of the building was not pleasant at all and the elevators were not working properly. In addition, some of the amenities that could be found in many other supposedly lower-ranked hotels were not present at this hotel.Genuine Expedia guest review
"Not for travel weary passengers arriving from STL"
Not for travel weary passengers arriving from STL airport. Free shuttle that is supposed to run every 30 minutes showed up after 10 phone calls to the hotel and a 90 minute wait. Airport shuttle also delayed next morning. Driver said I should have called another hotel to get him to come. Who knew? Hotel upgraded my room, which was nice but not restful […] because of having to constantly fiddle with the temperature. Had to pay $10 for net, but that was expected. Staff I encountered in person lacked customer friendlly attitudes, especially when it came to the final billing where I was cheated, resulting in an argument with the front desk because some guests (unknown to me) had charged their bar tab (> $50) to my room. Only when I insisted the hotel call the police, did the charge get removed from my bill, allowing me to continue to my connecting flight. I am young and have my whole life ahead of me to avoid all Sheraton brand hotels. (BTW - the hotel reservations staff ---both local and national---were helpful and pleasant in answering my questions in advance of my stay.) Read moreGenuine Expedia guest review
We booked a room at this hotel so we could have a night away for ourselves without the baby. We were looking forward to using the two pools that are described, and being in an upscale hotel. We were sourly disappointed with the experience. The room is nothing more than an ordinary hotel room, and is certainly not worth the extra money. There was no […] breakfast. There was only one pool - which was very small and extremely cold (we got out after 5 minutes because we couldn't stop shivering) - and no hot tub. The front desk told us we could use the pool at their "sister hotel" which is across the Westport plaza, but who would honestly want to walk that far in their swimsuits, and then walk back dripping wet? No thank you. We really regret spending the money for this place. Next time we'll go to Drury where they serve free breakfast AND lunch, and have several more amenities, for the same price or less. Read moreGenuine Hotels.com guest review
Easy check in and easy check out. Price was great too.Genuine Hotels.com guest review
"Great hotel - would stay again!"
We stayed in the King Club room and were pleasantly surprised with the space and how comfortable the bed was. There was large group of lacrosse players stayed at the hotel but we never heard them. Breakfast buffet was delicious. The hotel was centrally located to where we were going in St. Louis. We will definately stay here again while in St. Loui […] s. Read moreGenuine Hotels.com guest review
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