"Take the dog out"
Nice place but it snowed and they plowed the pet area closed.That made it a pain to take my dog out for a brake.Genuine Hotels.com guest review
Overall this was a nice hotel. The weather was extremely cold and there was a lot of snow, but the hotel staff helped everyone dig out their cars. They had trouble maintaining the temperature of the public spaces and hallways, but the rooms had individual thermostats, so they were warm. The restaurant's food is good, but expensive.Genuine Hotels.com guest review
"New Years Eve get a way"
last minute trip just to get away great room bathroom older but clean all that maters 11th floor with little balcony could see the ocean and the fireworks at the north side park food was great in the restaurant overall a great experience there was also a New Years Eve Party with two bands we did not go but people were all dressed up and had a good time […] it seemed Read moreGenuine Hotels.com guest review
"Unfortunate party people in the room next door"
Unfortunately we had a bad experience because of the party people in the room next door to us that woke us up at 2 a.m. and when you get woke up like that it is difficult to get back to sleep. I had to make 2 phone calls to the front desk and they promptly took care of the situation. If it wasn't for the middle of the night wake up, I would of given […] this hotel a 5 star rating. Read moreGenuine Hotels.com guest review
Response by Clarion Resort Fontainebleau Please accept my sincere apologies that you did not get a restful night's sleep. I'm happy to know that other than being woken up, you enjoyed the rest of your stay. We do hope to be able to welcome you back again in the near future.
Excellent on premisis resturant. Pet friendlyGenuine Hotels.com guest review
"Very nice front desk gentleman"
I arived early at noon and the very pleasant front desk gentleman was able to give me room at that time even thogh check in was at 3 or 4.Genuine Hotels.com guest review
Response by Clarion Resort Fontainebleau I'm happy we were able to accommodate your needs. We look forward to welcoming you back soon.
"Decent for $100.00"
Stayed in November and it was great to have live entertainment and restaurant/bar on premises so we didn't have to leave the hotel. The hotel room was clean and a little updated. Would be nice to have a minifridge/bar with bottled water. The elevators take a really long time and seem a little off kilter. The restaurant and bar are extremely overpriced. […] Very outdated. The wait staff at the restaurant was lacking in many different aspects. Read moreGenuine Hotels.com guest review
Response by Clarion Resort Fontainebleau We appreciate you posting this information. We respect the feedback of all our guests, and use your comments to improve where needed. Thank you for your input.
"review of Clarion"
The location was great as I was taking a class at the Ocean City Art league on 94th. The hotel was fine except for the very noisy air conditioner. I had trouble sleeping because of that but assumed all rooms were the same so did not mention it to staff.Genuine Hotels.com guest review
Response by Clarion Resort Fontainebleau I'm sorry that the AC unit caused you unrest. We are in the process of upgrading our AC units, and I hope you visit with us again to see the progress we've made.
"Not really a balcony"
Room was nice, service great but they advertise a balcony!!! Not at all it's a 2 foot out rail . Just should say what it is in advertisementGenuine Expedia guest review
Response by Clarion Resort Fontainebleau Jimmy, I'm sorry that the balcony didn't meet your expectations. We advertise a standing balcony, and that's what the guestrooms have. If you want a full balcony, we offer one, two, and three bedroom suites that have large oceanfront balconies at our sister property, Marigot Beach Suites, which is right next door to the hotel. Thank you, Stephanie
Our Goldendoodle was groomed before we got here.., left with fleas...needless to say I am not happy. XGenuine Expedia guest review
"Very good------------but some things to address"
My wife and kids and I stayed last weekend in conjunction with a visit to Assateaque. The first problem is that there is a hotel entrance and convention center entrance. That needs to be made more clear to incoming new patrons. The front desk staff was terrific. Check-in and check-out were a breeze and they were very helpful with local recommendations. Pool […] was excellent. Warm, clean, plenty of towels and chairs. Wife and kids loved it One of the few hotel pools with a deep section. Suitable for lap swimming if at off hours. Elevators were quick and spatious. We were on 15th floor so that was a must. Room grade is a B. While clean and nice decor (high on my wife's priority list), the balcony was a joke. Smaller than a phone booth. No room to sit. AC system was great for temperature control, but louder than a freight train. Scared the kids. TV was very good. Beach access gets an A++. Right out the back door from pool and patio with a nice trail thru the dunes. 2 shower and footwashers as you come back. Dining gets a F. WAY OVERPRICED! Went to sports bar to get appetizers for family. Waited over an hour and never heard a thing. No apologies or anything. Plenty of parking and right on the beach on Coastal highway on north side of town. Less than a mile from any shopping or food needs. For what we paid I guess I can't complain. For a purely beach-oriented visit we'd stay there again. Read moreGenuine Expedia guest review
"Very close to the beach, large rooms"
We were met at reception by very friendly staff. The room was a great size and even had a balcony. We'd booked a room with 'no view' because the hotel was very busy and that was all that was left, but we were pleasantly surprised to find that we had a great view of the sea from our balcony. The room was very clean and comfortable, just starting to […] look a little dated in places (wallpaper in a bathroom...). Read moreGenuine Expedia guest review
"Beautiful location but horrible hotel"
The hotel is in desperate need for updates and for proper cleaning. The ceiling in the room had mold; dirty towels were provided as clean, the bathroom was from a different era; the hotel is smelly and full of dogs. The pool is horrible. The price is not correlated with the quality by any means.Genuine Expedia guest review
"better than i thought"
We booked this mini vacation last minute and had never been to OC. The hotel was a pleasant surprise in terms of having decent amenities and nicer than your typical Clarion type hotel. The food was very good and the outdoor bar area was great. There were palm trees and a great view of the ocean. It felt very tropical.Genuine Hotels.com guest review
"Good location for a ridiculous price."
Paid an outrageous price for a sub-par room and experience. Would have been happier staying at a Motel 6. The AC rattled loudly all night, king sized bed felt like an air mattress, the 'balcony' is big enough for one person at a time to stand, constantly waiting with a growing crowd for an elevator to finally show up. Location and beach access are the […] only good things I have to say about this place. Read moreGenuine Expedia guest review
"Very clean, family and pet friendly place"
Stay was great. Pleasantly surprised with the quality and cleanliness of the hotel. It felt much better than a 3 star. Parking was a bit tight but it was Labor day weekend and the hotel was packed to the brim. Staff was friendly and courteous. I saw several guests with pets; the hotel has a fenced-in dog park in the back of the hotel. Only hotel with […] a big restaurant on the property in about a half-mile both ways on the beach strip. Read moreGenuine Hotels.com guest review
Loved every minute.Genuine Hotels.com guest review
"Close to the beach but far from night life !!"
The hotel was great overall. The room was very clean and comfortable. The staff was very helpful and very friendly. They would greet you good morning and good night every time someone walks in and out of the hotel front doors. the amenities overall was just OK. I wasn't pleased with the employees that worked at the outside bar by the pool during the […] day. They weren't friendly at all. The prices of the drinks were reasonable but again the servers and the bartender was not friendly both days I stayed at the hotel. Read moreGenuine Expedia guest review
Hoten must do something on elevators. Upon check out, I literally waited 45 minutes at 16th floor to get down. Horrible service. They need more elevators. Best part of staying there is water in pool. Heated pool with nice warm water.Genuine Hotels.com guest review
This hotel was terrible, hallways were dirty, rooms smelled of dogs and elevators barely worked. this hotel charges way too much money for their services, not worth the priceGenuine Hotels.com guest review
"worst hotel in gods creation"
dirty bad service rude would highly recommend to stay far away GROSSGenuine Hotels.com guest review
"Nice family friendly resort."
Overall very nice. Rooms clean, staff helpful, adequate parking. The only thing that could be better is that the elevators are slow and there are not enough for the size of the place. Also the Queen beds are really Standard.Genuine Expedia guest review
The Clarion Resort Fontainebleau is a very nice hotel. We enjoyed our stay there, however the hotel can reach an outstanding rating with attention to a few details. I would recommend adding additional staff to the hotel restaurant. The current staff was very nice, but they need help serving the amount of people they have to service. The restaurant is […] very busy, its in their best interest to add staff. In addition, if an additional elevator can be added, that would cut down on the long elevator wait. I must add, the Front desk staff was very helpful and very nice. The cleaning staff was also very good and nice. All in all, he entertainment and amenities were wonderful. We thoroughly enjoyed ourselves, and I would recommend the hotel to others. Read moreGenuine Hotels.com guest review
I didn't like my room view, I have a roof with loud A/C units running. I believe I paid to much for that.Genuine Hotels.com guest review
Really enjoyed the hospitality, and prompt service. What a friendly family environment. The entertainment was excellent and there was always something to do. Wife, kids and my Inlaws all enjoyed themselves. What more can I ask for? We will be back Thanks ClarionGenuine Hotels.com guest review
"A decent hotel with a great restaurant"
This hotel is a bit pricy for its 3 stars but its intangibles include an exit to the beach straight from the elevator (you still have to go through a bar), a bar facing the beach, and an all-you-can-eat buffet that offers everything from shrimp and crab legs to spare ribs to several kinds of ice-cream. Leaving this restaurant at night you just don't […] want to go or drive anywhere else. Read moreGenuine Expedia guest review
Good. I have stayed here many times. No other hotel has the resort amenities and is on the beach (a park your car and leave it hotel) The quality and service is consistently good, and at a very reasonable price.Genuine Expedia guest review
"Nice Hotel great view and access to the beach."
Great staff, the group "On The Edge" that played at the outdoor bar were Great. Don't miss the show.Genuine Expedia guest review
We had a very good stayGenuine Hotels.com guest review
We had a great time at the Clarion. The front desk staff (Chad) was so wonderful and he is first rate with customer service. We will go again and stay longer!!!Genuine Hotels.com guest review
We booked very last minute. We were very happy and are normally hard to please. Great amenties. Plenty of staff. They own their portion of the beach. The room was advertised with no view but in fact had one of the ocean and bay. Elevators issues was the only problem we had.Genuine Hotels.com guest review
"A great stay at a great price"
We were initially disappointed. The Clarion appears older and is easy to miss from the road. However, the hotel pleasantly surprised us with a great view, a spacious room with sofa bed, prompt staff, and a decent restaurant.Genuine Expedia guest review
Very friendly and accommodating staff! Great food at the snack bar. The room was clean, neat and comfortable.Genuine Expedia guest review
Nice stay. Lots of amenities. Close to everything. Local restaurants are wonderful with many choices. The hotel charges for beach chairs. I thought that was unnecessary considering the daily rate paid for the room. The view from the balcony was very nice, but its a shame they aren't full balconies. The hotel staff were very nice and always cordial. […] Housekeeping was great and our rooms were serviced timely each day. Read moreGenuine Hotels.com guest review
"Nice hotel close to the beach."
What I like best about the hotel was the beach. However I do believe the hotel room needs to be restored. The ceiling had water stains. I didn't like the mini pillows on the bed. I would prefer two queen size pillows instead. The bed was comfortable but the rooms should reflect more of a pleasing "beach atmosphere" since the hotel is located on the […] beach. I enjoyed eating at the restaurant. Read moreGenuine Expedia guest review
Response by Clarion Resort Fontainebleau Thank you for posting your feedback. We will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon!
"Mold on walls and roach in bathroom"
They have nerve charging so much for this place. The rooms need renovating. There was mold on the walls/ceiling and the walls, bathroom door and front door were dirty. The fan in the bathroom was full of dust/dirt and there was a cockroach in the bathroom our last night (I would have checked out right away if I could). It's a shame since the staff seemed […] nice enough but I would not recommend this hotel to anyone! Gross, gross, gross! Read moreGenuine Expedia guest review
Response by Clarion Resort Fontainebleau I'm very sorry that you experienced these issues. The situation you describe is not up to our standard, and I'm very disappointed that the room was in that condition. I have forwarded your comments to the Director of Housekeeping, who will work to ensure these issues do not get repeated. Sincerely, Stephanie Reed Social Media Manager
a very wonderful time at this hotel...good band, friendly and accomodating staff...Genuine Expedia guest review
"Decent hotel for a family with small children."
Staff was courteous, clean rooms and attentive pool staff. It was a nice distance from the boardwalk - not too close & not too far.Genuine Expedia guest review
"Close to beach but terrible ocean views."
Our room was on the pet floor so our view was the roof of the convention center and all we could hear were the air conditioning units running day and night. Check in at 4:00, don't arrive early our room wasn't available until 4:30. Electrical outlets were not all working. The coffee maker and microwave were on a extension cord and you need to unplug […] one to plug in the other. Parking is a nightmare if you can find parking at the hotel spaces are tight, if you can't find parking you will have to park across the street and run across a 6 lane highway. Our last night we had a water leak into our room, only to find out the next morning it was a toilet from the room above. Our only compensation was a guaranteed parking space 2 nights and out pet fee was removed from our bill. The new front desk manager is very rude. I will say that the cleaning staff was very friendly and helpful. Read moreGenuine Expedia guest review
Response by Clarion Resort Fontainebleau Dear Donna, Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction, and that of all our guests, is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kind regards, Stephanie Reed Social Media Manager
I had never been to O.C. so I just took a shot with the Clarion. Overall it's a great hotel. Not very close to the boardwalk however.Genuine Hotels.com guest review
The hotel was great. We did not have a problem when we were there and the most important thing was that it was comfortable and cleanGenuine Expedia guest review
"A one night stay"
Two things stuck out about our stay. The counter staff at check in was devoid of emotion - I expect a hello and a bit of a smile. I did not get it. The other thing was we arrived at 3 and the official check in was at 4. They could have found something before 4 but made no effort to do so. The room was ready at 4, when I went back to the counter. A […] bad start. The staff at the bar and at breakfast the next morning were exceptional. First impressions count for me and I will not be back. Too many options. Read moreGenuine Expedia guest review
Response by Clarion Resort Fontainebleau I'm sorry that you feel our front desk personnel was devoid of emotion. You certainly should have received a smile and a hello, and I apologize sincerely that you didn't get that. Unfortunately, we probably didn't have rooms ready when you got there. Our policy is a 4pm check-in, but we always try to get everyone checked in as soon as rooms are available. It makes it much easier for the staff to check guests in if they are staggered than if they all come in at the same time. We do hope you'll change your mind and come back to visit with us in the near future. Kind regards, Stephanie Reed Social Media Manager
"My brief stay - one night at the Clarion."
The hotel was great, my experience as well, except for the running toilet.Genuine Expedia guest review
Response by Clarion Resort Fontainebleau We appreciate your patronage, and are glad you enjoyed your stay with us. Thank you for your feedback; we take all suggestions into consideration. Hope to see you again in the near future! Kind regards, Stephanie Reed Social Media Manager
Mostly satisfied.Genuine Hotels.com guest review
It was a little pricey for being an older hotel.Location was great though.Genuine Hotels.com guest review
"Room not completely clean when we arrived."
Very nice hotel. The room needed cleaning when we checked in. It was obvious that the cleaning crew does not vacuum around beds.Genuine Expedia guest review
Response by Clarion Resort Fontainebleau Dear Bruce, I wanted to personally thank you for taking the time to post your feedback, and let you know that we really appreciate your patronage. There are so many hotels to choose from while vacationing in Ocean City, and we’re very fortunate that you chose to spend your time with us. I apologize that the housekeeping was not up to our usual excellent standards when you checked in. Thank you for making us aware of the issue; I've let the Director of Housekeeping know so she can take appropriate action with her staff. Looking forward to welcoming you back again, with warm regards, Stephanie Reed Social Media Manager
"First time and last time"
I would not recommend the Breakfast and dinner buffet. The food choices were very minimal and poorly cooked. The outside pool spa was closed by the Department of Health. Overall it was an experience I would not duplicate.Genuine Hotels.com guest review
Response by Clarion Resort Fontainebleau Dear Bob, I'm very sorry you weren't pleased with our buffets, as they are "Best of" award-winners in the town. It's true that recently our outside hot tub was closed for one hour due to a chemical imbalance. That's a rarity, and it was immediately resolved. Please come back and give us another chance to offer you superior service. We'd love to welcome you back again! Kind regards, Stephanie Reed Social Media Manager
"Great views, clean rooms great service!!"
I enjoyed my stay there with my husband. We requested top floor and they were able to accommodate us. The view was spectacular, although I do wish the balcony was larger with seating. There was live entertainment which we enjoyed along with the view as we sat on the balcony. The staff was very friendly, fast and helpful. I would also suggest calling […] to see what events are taking place at the Hotel Conference Center. Unfortunately when we were at hotel there was a Dance competition being held there for young girls. These girls were I and out the few elevators that they have constantly. The parking was also jammed up due to this event too. It was a little frustrating coming back to hotel and not finding parking or having to park all the way across the street. But, all in all I enjoyed myself thoroughly!! I would definitely recommend this hotel to a friend!! Read moreGenuine Hotels.com guest review
"Awesome hotel with a live band. Great good"
I loved this hotel I have already told my friends they must stay there. Friendly staff great food. Live band that had everyone on their feet. Oh and right at the beach. The beach was not crowded like down towards the boardwalk. Can't wait to visit againGenuine Expedia guest review
Response by Clarion Resort Fontainebleau Dear Kiana, Thank you so much for the great review! We're glad you enjoyed your stay and are happy we'll be welcoming you back again! Kind regards, Stephanie Reed Social Media Manager
"Great Access to the Beach"
We felt that the "balcony" was too small - couldn't even fit a chair on it. Outside of that, the room was comfortable, clean, and perfect for our stay at the beach. The location was far away from the boardwalk, which is a disadvantage regarding boardwalk activities, if that is what you are looking for. There are plenty of restaurants and a grocery store […] nearby, which was convenient. Read moreGenuine Hotels.com guest review
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