Terrific hotel right in the heart of downtown. We were within walking distance of all the places in town that we visited: restaurants, shops, Dehler Park (minor league ballpark). It is also just a short drive from the many state and national parks around Billings. The hotel was clean, the view from our room was great, and the staff was very helpful. […] I would stay here anytime I visit Billings. Read moreGenuine Hotels.com guest review
"Wedding In Montana"
The Crowne Plaza Billings is an efficiently run businessman's hotel, conveniently located in the center of town. Good quality restaurants abound in the area, easily walkable. There is also a "co" cathedral (so named because the Bishop shares a seat elsewhere) and an excellent used book store nearby. Our room on the 15th floor had some great views of […] the surrounding area. And, because it was on the 15th, breakfast was included. The 17th floor concierge lounge where the breakfast buffet was served has some great views of the surrounding area, including the mountains. The buffet was fulsome and had some variation every day, including fruit, cereal, eggs, bacon, sausage, potatoes, pancakes, etc. If you arrive near closing time, don't expect a full plate unless you complain to management, which some people did. Management immediately had some additional eggs and bacon prepared and sent down. In general management was very responsive to our needs. Read moreGenuine Expedia guest review
Staff was very friendly and helpful.Genuine Hotels.com guest review
The Crowne Plaza is a nice hotel as far as location and view of the City of Billings. However, there is much room for improvement. A few issues I experienced over a four day stay included only decaffeinated coffee available in the hotel rooms and the maid staff forgot to put any in the room on a daily basis. Local calls from the hotel cost 75 cents […] and there is no awareness made of this fee on the phone or in the room literature. Overall the maid service was less than satisfactory. The Kleenex box ran out on the second day and was never refilled. I would probably stay there again for business but would be aware of a few less than desirable quirks about the hotel. Read moreGenuine Expedia guest review
The room air conditioner was making extra noise and it was hard to sleep.Genuine Hotels.com guest review
"Too tired to care"
Booked for 5 people. Reservation clearly stated 3 adults, two children. No hide a bed, not roll way bed. Located in a horrible part of town. We depend on your recommendations. This one was horrible. We had driven 600 miles and were too tired to argue with them. One child slept on the floor.Genuine Expedia guest review
"Hotel need Renewal / Service very good"
Hotel "Room" needs renewal Food very Good/ Staff in Restrant Very Good & friendlyGenuine Expedia guest review
"Downtown Billings, MT"
Small parking lot. Need to use the parking garage. From an upper floor, a nice view of the city and the rim.Genuine Expedia guest review
Bar across the street played very loud music until midnight.Genuine Expedia guest review
"Looks good on the surface"
Looks very nice with nice art and tasteful decor. However, shower drain was slow and the bathroom smelled of mildew. I was also surprised to have to pay for local phone calls. This would normally not be a problem but I had cellphone problems and needed to call customer service for help on a toll free number. It's not the cost but the nuisance. Park […] across the street in the parking structure as the front lot was totally full and inconvenient to get in and out - especially when the streets are busy. I only recommend if you get a discounted price. Read moreGenuine Expedia guest review
"Great location for business."
Very good.Genuine Hotels.com guest review
"not for me"
the hotel was ok but there were a few things that bugged me, first of all i have an f250 and couldnt find parking anywhere because there parking lot is tiny and my pickup wouldnt fit in the parking garage across the street, so i had to park 4 blocks away. when i got to the room it was clean but there were no garbage bags in the garbage's, the bed was […] very hard, and the hotel venting system was very loud right outside my window. then when i took a shower the shower drain was plugged full of something so it wouldn't drain until 2 hours later. then after a late night of getting my work done so i could enjoy the weekend the hotel house keeping service woke me up at 8:05 am EVEN WITH THE DO NOT DISTURB SIGN ON THE DOOR. not happy about my stay wont stay again Read moreGenuine Hotels.com guest review
The staff is outstanding. The hotels in need of some minor maintenance especially in the bathrooms. The bathtub in the room we stayed was stained with black. Last time we stayed there we asked for three separate room changes, this time I simply felt defeated and decided I'd simply take a shower this stay rather than a bath. :(Genuine Hotels.com guest review
1 out of 3days after being cleaned used glasses fro bar were left in room. The roon was also left with very little toilet paper. I left a note the next morning and everything was fine.Genuine Expedia guest review
Housekeeping is doing a great job! Room service is good , but closes early. The only bad thing is the parkingGenuine Expedia guest review
"Clean , quiet and good service"
Very convenient shuttle to the airport. Nice view from restaurant on 20th floor.Genuine Expedia guest review
Bed was nice. Bathroom was small. Room service - dinner was OK, breakfast was great!Genuine Expedia guest review
"Great room but odiferous"
Attractive and well appointed room with very comfortable bed. My main complaint was a stale musty odor like old cigar smoke which was really off-putting. Proximity to rail tracks and frequent train noise also interfered with good sleep.Genuine Hotels.com guest review
Excellent hotel, restaurant and view were great. Close to my customer site and airport. Will definitely stay there again!Genuine Hotels.com guest review
"Great for business"
Great stay!! Quick check-in, great and roomy room!Genuine Expedia guest review
Really classy hotel at an affordable price. Great view of the city from the room. We picked up some cool stuff at the gift shop and a coffee from the Starbucks in the morning when we checked out. Great service.Genuine Hotels.com guest review
"Not too shabby..."
We had a room on the 12th floor and had no problem with noise. The room was nice and clean. The parking was convenient and easy, directly outside the door however the lot fills up quickly. You can park for free across the street of that happens. TV channels and clarity leave a lot to be desired. Didn't have hot water the second day, engineers came to […] fix within 15 minutes, Not sure if we would stay here next time in Billings. Read moreGenuine Expedia guest review
The hotel didn't seem very clean The shower drain was plugged as well. I wouldn't recommend this hotel, for the price. Seemed more like an expensive super 8. Location is nice for the airport. The 20th floor restruant view is nice.Genuine Hotels.com guest review
The windows had not been cleaned in recent history. The room was very small with an especially small bathroom. The room was nicely decorated. I had a difficult time getting my billing straightened out. The restaurant had great service and good food.Genuine Hotels.com guest review
"inadequate parking lot"
Nice enough hotel but has lousy parking. Nice location - close to shopping and restaurantsGenuine Expedia guest review
Nice hotel overall the parking and traffic was a hassel.Genuine Hotels.com guest review
"As good as it gets."
Nice, hotel. Sign up for their rewards program and you will get free drinks at the lounge! Comfortable rooms with nice views. The breakfast buffet is good, a little over priced, but not bad. Close to nightlife and great food, and a short drive to the airport.Genuine Hotels.com guest review
"Good location for walking around downtown Billings"
Just fineGenuine Hotels.com guest review
"close to airport"
Although not real new, this hotel was very clean, service was good, and it was convenient to the airport and to I-90. However, I left my hairdryer there and called the next day and they said they would contact houskeeping and get back to me in 2 days. 2 days later I called them back, left the same information, got told that someone would get back to […] me in 2 days and I never heard from them. I'm still waiting and will try again, but I am beginning to think that someone on the staff did not return my hairdryer to last and found like they should have which makes me think I will not stay here again. Read moreGenuine Hotels.com guest review
"Great overall hotel"
Staff and shuttle drivers went above and beyond to ensure we were taken to and from our conference at the local hospital. Everyone from the desk attendants to the gift shop attendant to the restaurant staff was extremely friendly and helpful. The only thing I did not like was that there was no fan in the bathroom. I appreciated the extra pillows in […] the closet and the lighted makeup mirror. Overall, an excellent experience and hotel. Read moreGenuine Expedia guest review
Everything about this hotel room was worth the money. Private access was also a plus. Food(breakfast) could use some improvement, over hard eggs benedict and just plain weird oily hash browns. They brought us a crib when asked for. I guess the only thing I did not like about the room was the bathroom had an older and smaller than normal shower, and […] the toilet paper holder was on the wall to the left RIGHT next to the toilet bowl, does any else see a problem with that. One more thing $20 for PPV seems pricy. All of this jibber-jabber aside I would pay what I paid to stay at this hotel room many times over, my wife and I were very comfortable. Read moreGenuine Hotels.com guest review
"Great Hotel for the Billings location."
Great experience! Staff was friendly an helpful, roon was clean, very centralized. i would highly recommend it! Road construction was a litle annoying but will be over soon!Genuine Expedia guest review
"Very accommodating hotel"
Very accommodating we took a late checkout great settle bus to and from airport but highly recommend anyone go to Crowne Plaza in doingGenuine Expedia guest review
"Great business hotel, okay for vacation stay"
The hotel room was very nice looking upon arrival. The bed was plenty comfy, and the sheets/pillows were what is expected for a three-star hotel. Unfortunately, the hotel is older so there is little sound proofing, so the next morning people slamming their doors and talking in their rooms kept me awake. We ordered a turn-around room cleaning service […] after breakfast as breakfast was served somewhat sloppily, and the service was never done. We alerted the front desk that night, but obviously nothing was done about it. Staff was very friendly, and room was comfy enough for a couple nights stay, but I probably won't stay here again. Read moreGenuine Hotels.com guest review
Enjoyed the accommodation, service& staff.Genuine Hotels.com guest review
"great stop on the way"
Excellent hotel. Comfort is provided in the room with outstanding bedding! Good service, staff will respond to your needs, i.e. a quite area away from the elevator. Nice downtown with excellent restaurants. I highly recommend Jakes across the street from the hotel for dinner & Stella's for breakfast, just a short walk east of hotel (get there early […] to avoid a crowd). Read moreGenuine Hotels.com guest review
I loved the hotel. I was totally satisfied with everything. Wish I could have stayed longer!Genuine Hotels.com guest review
The Crowne Plaza has the most comfortable hotel beds I have ever slept in. Room service was fantastic.I would highly recommend this hotel.Genuine Expedia guest review
"Needs work on parking and signage."
Entrance and parking for the hotel is difficult and confusing for first time visitors. Main parking is in public parking garage, but could not see any signs telling me this. Hotel badly needs to review their entrance and parking signage. Could be made a lot better with a little thought. Ie add another entrance into front parking area, designate spaces […] for persons checking in by limiting parking near entrance to 15 minutes. With little to no costs, could correct this major flaw. Overall quality of the lobby, restaurant, and rooms were good. Read moreGenuine Expedia guest review
The hotel was very clean and all services that were rendered there were very prompt and professional. With all that the hotel provides you with other than just the room is well worth a one night or extended stay. The next time i have to stay over night in billings i will stay at the crown wether its for business or pleasure.Genuine Hotels.com guest review
"Always a good choice"
We stay here at least once a year and have never been disappointed. Great staff.Genuine Hotels.com guest review
"One night business travel is fine."
Nice hotel; but dated. 1960's type furnishings, corridors are stark and room doors are heavy metal, drably painted; very much like a college dormitory. Although non-smoking, the hotel room reeked of "old smoke" likely from other rooms or simply due to past decades of inside smoking. Tub and toilet were chipped, AC was loud and noisy.Genuine Expedia guest review
"Best food, and complete comfort"
The hotel resturant was one of the best, food, friendly service. Conventent location and good rooms. Will stay and eat there again and again.Genuine Hotels.com guest review
Let's just say this hotel alone was worth the trip to Billings, MTGenuine Expedia guest review
"Very nice hotel"
Nice hotel. Great location. Close to the many brew pubs several Great restaurants Rex jakes walkers ciao mambo italian grill to name a few. Western heritage centre is fantastic and do is Yellowstone art center. There are soon to be six brew pubs and a new distillery all downtown. Great destination. Pretty good shape. Carpets in elevator need to be cleaned […] or replace and interior decor design out dated to dark or bland. Has potential with good designer. Generally very good ! Read moreGenuine Expedia guest review
Hotel was fantastic. Our only disappointment was that they did not have a shuttle to the areana. Cabs are very hard to come by in Billings. We will not stay at this hotel next year simply because of the transportation challenges.Genuine Hotels.com guest review
The gentleman that checked us in definitely wasn't friendly. All the other staff was friendly and helpful. The rooms are nice. The bathroom has been remodeled but it wasn't the best job. Our fan didn't work and the wall coverings didn't completely cover the old coverings. It was an ok hotel.Genuine Hotels.com guest review
The front desk was very helpful. The Hotel was nice and clean.Genuine Expedia guest review
Hotels.com said we would get 2 bed we only got one. The carpet we dirty. The walls were cement blocks painted brown. The closet was nook in the wall with a shower curtain as the door.Genuine Hotels.com guest review
"Very Nice hotel"
I have been to this hotel a number of times and i have been very happy every time. Great stay!!!!Genuine Hotels.com guest review
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