All hotels in Billings, Montana, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here27 N 27th St, Billings, MT, 59101, United States of America, ‏‎800-491-6126
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4.1 / 5Excellent

Score breakdown (from 222 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    4.1
  • Condition
    4.0
  • Neighborhood
    4.1
2.0 / 5Fair
"Horrible"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
I drove for eight hours, only to be sent to floor nine, three different times. My key would not work on my room door. On the fourth try, I just asked for a different room. They gave me a room right next to the 6 elevators. I hardly got any sleep for 3 nights in a row.
Genuine Hotels.com guest review
3 night business trip Jul 11, 2014
Malissa
US
4.0 / 5Excellent
"Bathroom"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
There was no fan in the bathroom.
Genuine Hotels.com guest review
1 night family trip Jul 7, 2014
Adriano
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
THE BED WAS COMFORTABLE THE ROOM WAS CLEAN THE STAY WAS GOOD
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. We’re very happy to hear that you enjoyed your clean, comfortable room and had a good stay! Thank you again for your comments and for staying with us! We are looking forward to your next visit to Billings. Best, LaRell Baldwin General Manager
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
"Best thing in Billings"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
After a very long, hot day of driving, it was so nice to open the door to a spacious, nicely appointed room. Cool, quiet and comfortable, just what we needed. Room service breakfast was great, service perfect.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Michael – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that we could provide a quiet comfortable respite after a long hot day of driving! I am also glad that you enjoyed your room service, and I will be sure to pass along your compliments to the team. Thank you again for your review and for staying with us! We hope you will visit again soon! Best, LaRell Baldwin General Manager
Other trip Jul 8, 2014
Michael
US
2.0 / 5Fair
"Executive Room in an Old Hotel"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Got this booking by expedia.com that supposedly was a non-smoking room, but because of the ventilation, you could still smell smoke. The carpet did not look clean, athroom bhad a lot of water spots in the ceiling, the steel door latch for security was torn and not functional, and the night receptionist could not trouble shoot appropriately--attitude was not good for a hotel staff.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Traveller - Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our clean linens, décor and the convenience of the Starbucks in the lobby. However, I am sorry that some aspects of your stay were not completely satisfactory. I sincerely apologize that the condition of the room did not meet our stringent standards. I have discussed your feedback with both our Executive Housekeeper and our Chief Engineer, who assure me they will take this opportunity to retrain their room inspectors so that rooms with issues are not prematurely released for rent. Additionally, I have mentioned the front desk service issue to our Front Desk Manager, who will also be providing additional training for her night crews. I am also sorry that you experienced a smoke odor during your stay. Our hotel underwent a full renovation that was completed in 2008 at which point we converted to a 100% non-smoking facility. Unfortunately, there are times when guests may not necessarily respect our non-smoking policies. While our team tries to watch for these situations, they don’t necessary find the offenders in a timely manner. Again I sincerely apologize that this incident affected your stay. Thank you again for your feedback and the opportunity to improve our service. We hope you will consider staying with us again in the future. Best, LaRell Baldwin General Manager
Other trip Jun 20, 2014
Traveller
US
2.0 / 5Fair
"Not worth the money"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    2.0
A nice hotel, yet there's no continental breakfast, no hot tub, and nothing special about the nearly $200 per room. Meh...won't stay here again. Not because its not a decent place...it is. It's just not worth the price.
Genuine Hotels.com guest review
1 night romance trip Jun 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Central comfort"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, central, lovely decor, like the resturant at top with wonderful views
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our convenient shuttle service, tasty breakfast at our Montana Sky restaurant, and fantastic downtown location. I am also glad that you appreciated the décor and the cardio and weight rooms on the 4th floor! Thank you again for your review and for staying with us! We sincerely appreciate your feedback and hope to serve you again soon. In Hospitality, LaRell Baldwin General Manager
Other trip May 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Crowne Plaza Billings"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice room. King suite was really two of the former Sheraton rooms joined into a suite with two bathrooms - very nice.
Genuine Expedia guest review
Response by Crowne Plaza Billings
George – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your suite and our fantastic downtown location. I have to agree that parking can be tricky in downtown Billings, but as you say we do offer validated parking at the City of Billings Park Two right across the street. I am also glad that you tried out our Montana Sky Restaurant on the 20th floor. Allow me to recommend the Smokehouse Pasta the next time you are in town – it’s my personal favorite! Thank you again for your comments and for staying with us. We hope to serve you again soon! Best, LaRell Baldwin General Manager
Other trip May 29, 2014
George
US
5.0 / 5Outstanding
"Great location and hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location. Room was very clean and top notch service!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Steve – Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our clean rooms, top notch service and fantastic downtown location! We all sincerely appreciate your comments and hope you serve you again soon! Best, LaRell Baldwin General Manager
Other trip May 28, 2014
steve
US
5.0 / 5Outstanding
"Base of operations for nearby wedding"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
From the reservations to the attending staff to the shuttle drivers, the level of hospitality approached Southern.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Tim – Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our friendly staff, fantastic views and convenient downtown location! We sincerely appreciate your comments and hope you will come and enjoy our Northwestern hospitality again soon! In Hospitality, LaRell Baldwin General Manager
Other trip May 28, 2014
Tim
US
1.0 / 5Poor
"Really???????"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    -
I made a LOCAL phone call across the street to a restaurant and they charged me for a LOCAL call. I have NEVER been charged for a local phone call. This chain will never receive my business again!!!!!!!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very sorry to hear that your visit was not satisfactory. Our phone system will automatically apply a charge any time the phone is used. That being said, our front desk staff will also be happy to assist you with any issues you have with your final bill. Thank you again for your comments and for the opportunity to improve our service. We hope you will consider staying with us again in the future. Best, LaRell Baldwin General Manager
Other trip May 27, 2014
A Traveler
US
2.0 / 5Fair
"Disappointing experience"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel lobby and common areas were ok. Our room's lack of cleanliness and the poor customer service ensures that I will not be a guest again. Upon check in, it was obvious that our room had not been properly cleaned. Candy bar wrappers, granola bars and bottle caps were easily visible under and around the night stand and dresser. It took 2 days and 2 trips to the front desk to get the room cleaned. Additionally, we had 4 registered guests (2 adult, 2 children) in our room for a 5 night stay. With 4 registered guests, we were consistently given only 3 sets of bath towels. Everyday resulted in additional calls to the hotel desk and housekeeping. Despite the requests to notify housekeeping of the error, the notes were ignored. We were in town on vacation and spent long days out on the road. After being out for a 15 hour day, we had to go down to the desk at 10:30 pm to make requests for towels before we could put the kids to bed. Phone calls to housekeeping only resulted in an answering machine. I will not be staying here again.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Darin – Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very sorry to hear that your stay was not 100% satisfactory. I have discussed your comments with our Executive Housekeeper who assures me she will be providing some refresher training for her staff and room inspectors. We will also be ensuring that our phone messages indicate where guests can call to receive service if no one from the department answers. Our front desk is staffed 24/7 so feel free to contact them with any issue day or night. We sincerely appreciate your feedback on this matter as it allows us the opportunity to improve our service. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again in the future. Best, LaRell Baldwin General Manager
Other trip May 27, 2014
Darin
US
4.0 / 5Excellent
"Good downtown-located stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Though I wish it had a free breakfast, it is otherwise a good hotel to stay at that has a very friendly staff.
Genuine Expedia guest review
Response by Crowne Plaza Billings
SH – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your room and our friendly staff. It’s also great to hear that you got out to experience our fantastic downtown location! I have mentioned your concerns about our cleaning products to our Executive Housekeeper. She assures me that she will be making sure her staff is using the proper formula for our cleaning agents. I have also discussed your comments concerning the bouncy elevator with our service contractor who will be looking into the issue. Thank you again for your comments and for staying with us. We hope to serve you again soon! In Hospitality, LaRell Baldwin General Manager
Other trip May 27, 2014
SH
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice hotel. Rooms were clean and quiet. The restaurant on the 20th floor was exceptional.
Genuine Hotels.com guest review
2 night family trip May 23, 2014
Sharon
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
This is supposed to be one if the best hotels in Billings, but we were underwhelmed with the service. Although somewhat friendly the staff did not go out of there way to help you. I found hair from the previous occupants in the bathroom. The halls were very noisy. Parking is terrible.
Genuine Hotels.com guest review
2 night business trip May 23, 2014
Karmen
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was Clean and well maintained. Staff was helpful when asked. Did not receive info about Wi-Fi upon check-in. Should have been informed of protocol. Did not have room refrigerator. Expected in hotel of this caliber.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. I am very happy that you enjoyed our clean, comfortable rooms, fantastic downtown location, and pleasant, helpful staff. I will be sure to pass along your compliments to the team! I am very sorry that you were not informed of how to connect to our free hotel Wi-Fi at check in. I have discussed your comments with our Front Desk Manager who assures me she will use this opportunity to provide some additional training on check in procedures for her staff. You can request a refrigerator for your standard room from the front desk, but we have a limited number available and these are distributed on a first come, first serve basis. Rooms on our executive floors (15-17) come equipped with a refrigerator (and fantastic views!) I have to agree that downtown Billings can be somewhat quieter on Sundays. There are a few local restaurants open, including our very own Montana Sky restaurant on the 20th floor. There are also several attractions close by with Sunday hours, such as the Moss Mansion and Yellowstone Art Museum. Be sure to stop by and ask our friendly front desk staff the next time you are staying with us and looking for things to do on a Sunday. Thank you again for your comments and for staying with us! We look forward to your next visit to Billings. In Hospitality, LaRell Baldwin General Manager
Other trip May 7, 2014
A Traveler
US
3.0 / 5Good
"Great atmosphere, disappointed in comfort of bed."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
If you have a large truck and trailer I highly recommend you do not stay here. They were very pleasant and helped us by parking our trailer (unhitched) in a no park zone in the parking lot, but I felt bad having to do that. Our truck stuck out of the parking spot quite a way, as did other trucks. Compact cars are the best for the parking lot in front of the hotel. We did not use the parking garage on the next block, it may have fit our truck better, but we never looked. The atmosphere of the hotel was great. Loved having Starbucks downstairs for when we woke up. We asked for queen beds, but unfortunately were put it doubles. They were so small, and very uncomfortable! I slept maybe an hour or two total, as did my husband and daughter. The sheets were also very scratchy, and felt like I was sleeping in a hospital bed. That was the only downfall, but because of that, I will not be staying again.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Kristen – Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our helpful staff, downtown location, and the general atmosphere at our property. However, I am sorry to hear that other aspects of your stay were not 100% satisfactory. I am very sorry that the beds proved to be too small. Our two-bed rooms come equipped with the size of bed that best fits the layout of the room. Our central reservation system does not distinguish between the actual sizes of the beds our two-bed accommodations, only the number of beds in the room. You can specifically request a bed size when you check in, and our front desk agents will do their best to accommodate your request based on availability. I have also addressed your comments concerning the sheet scratchiness with our Executive Housekeeper. She will be discussing this issue with her laundry personnel to ensure we are using the correct amount of cleaning agents to avoid any scratchy feel on our linens. I agree that parking in downtown Billings can be a challenge at times! We do have a lot adjacent to our building, and we validate for parking at the City of Billings Park Two which is connected to our second floor via a Skybridge. There is plenty of room on the parking garage roof for larger vehicles. As you mention, our staff is also more than happy to assist guests with larger vehicles or trailers. Thank you again for your feedback and the opportunity to improve our service. We hope that you will consider staying with us again in the future! In Hospitality, LaRell Baldwin General Manager
Other trip May 6, 2014
Kristen
US
4.0 / 5Excellent
"Best place to stay in Billings"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nicest room and mod helpful staff. Only drawback is there's no pool or hot tub.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Julie – Thank you so much for commenting on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoy our rooms and helpful staff! Our property does not have a swimming pool; however, there are several options in Billings if you want to go swimming! Please contact our friendly front desk the next time you are in town. They will be more than happy to let you know about the swimming choices closest to the Crowne Plaza. Thank you again for your comments and for staying with us. We are looking forward to serving you again on your next visit to Billings! In Hospitality, LaRell Baldwin General Manager
Other trip May 5, 2014
Julie
US
5.0 / 5Outstanding
"Montana trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed for one night before we flew out back home. It was fabulous!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Ann – Thank you so much for your kind endorsement of the Crowne Plaza Billings! We hope you’ll stay with us again the next time your travels bring you to Billings! Best, LaRell Baldwin General Manager
Other trip May 5, 2014
Ann
US
4.0 / 5Excellent
"Nice hotel, close to the airport."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Right in the heart of Billings and close from the airport. The hitel is very clean and nice.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Gino – Thank you so much for stopping by to review your recent stay with us. I am happy to hear that you enjoyed our rooms and fantastic, convenient location! We look forward to serving you again soon! Best LaRell Baldwin General Manager
Other trip May 2, 2014
Gino
US
5.0 / 5Outstanding
"Central Location, but sadly No Pool"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was disappointed that such a large hotel had no pool or hot tub. Good central location though.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking a moment to tell us about your recent stay at the Crowne Plaza Billings. I am very glad to hear that you enjoyed our fantastic downtown location. You are absolutely correct that we do not have a pool at our property. However, there are several options in Billings if you want to go swimming - especially in the summertime! Please contact our friendly front desk the next time you are in town. They will be more than happy to let you know about the pool options closest to the Crowne Plaza. Thank you again for your comments and for staying with us. We are looking forward to serving you again on your next visit to Billings! Best, LaRell Baldwin General Manager
Other trip Apr 7, 2014
robbie
US
5.0 / 5Outstanding
"Met My Expectations"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I stayed here two nights in the Executive Room on the 17th Floor. It was great. Pillows were so comfortable - slept like a baby. We had a nice view. I thought it came with a full breakfast but only gave me one coupon for a continental breakfast. You can park in the garage next door which had an attached sky walk on the second floor which was convenient. You have to get your ticket validated before you leave. I would highly recommend this hotel. My grown kids walked to Hooligans for drinks which was close by - no driving required. Good location and looks like nicest hotel in the area.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Laurie- Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your room and its amenities and our convenient validated parking at the City of Billings Park Two. I also completely agree with you about our fantastic downtown location with access to many local shops, restaurants and museums. Executive floor guests have access to our concierge lounge breakfast and happy hour during the weekdays -6 am – 9 am Monday – Friday, and 5 pm – 7 pm Monday – Thursday. Weekend guests do receive a coupon for continental breakfast on our Montana Sky restaurant for each guest in the room. Just let our front desk know how many coupons you will need when you check in . Thank you again for your recommendation and for staying with us! We look forward to serving you again in the future! Best, LaRell Baldwin General Manager
2 night trip Mar 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient downtown location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    2.0
  • Neighborhood
    -
The customer service person who checked us in was extremely friendly and helpful. She explained the hotel amenities and parking arrangement to us.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Alice – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our comfortable beds, convenient location, and the excellent ambiance at Montana Sky restaurant. However, I am sorry to hear that the food and service did not live up to our high standards. I have passed your comments along to our Outlets Manager who assures me she will discuss these issues with her staff. We will strive to ensure you have a better breakfast experience during your next visit with us. Thank you again for your review and for staying with us. We hope to see you again soon! In Hospitality, LaRell Baldwin General Manager
Other trip Mar 23, 2014
Alice
US
4.0 / 5Excellent
"Happy to stay again."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great location downtown with covered parking, walking distance to anything downtown and easy drive to metra, medical and shopping mall. Free airport transportation. Last time I was in Billings I stayed elsewhere and was sorry I did. They have some construction in the lobby but it was really no problem at all. The bed was really comfortable. It is so nice to have room service and I've often had whatever special they have for the night and have not been disappointed.
Genuine Expedia guest review
Other trip Mar 10, 2014
Farm Wife
US
4.0 / 5Excellent
"Right Downtown"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
We enjoyed it, food in Montana Sky Restaurant was very good, though service was slow. Everything was very clean! We had to call for more bathroom supplies which we got promptly with a friendly server. The bed was awesome! Very comfortable
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Terry – Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed the comfortable bed and clean rooms! I will be sure to pass along your comments to our hardworking housekeeping team. I am also glad to hear that you enjoyed the meal in our Montana Sky Restaurant, though I am sorry to hear that service was slow. I have brought your comments to the attention of our Restaurant Manager. She assures me she is making adjustments to the schedule to assure adequate staffing so that our guests do not have to wait. Thank you again for your feedback and for staying with us. We look forward to your next trip through Billings! Best, LaRell Baldwin General Manager
1 night trip Mar 1, 2014
Terry
US
4.0 / 5Excellent
"Very nice, great downtown location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Everything about the hotel was quite nice with only two exceptions -- the elevators were strangely bouncy, and one of them went only to floors 9 and 11 on one night, no matter the button pushed. Also, during one shower, the hot water cut in and out. Another shower was just fine. Other than that, we had no complaints, and everyone was very nice. Great location too.
Genuine Expedia guest review
Response by Crowne Plaza Billings
SH H – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very glad to hear that you enjoyed our property, friendly staff and fantastic downtown location. However, I am sincerely sorry that your stay was not completely satisfactory. I have discussed your feedback with our Chief Engineer. She will be addressing the elevator issues you mention with our new elevator contractor. She has also noted your feedback concerning the water temperature, and will be attempting to track down this issue as well. Thank you again for your comments and for staying with us. We are looking forward to seeing you again on you next visit to Billings! In Hospitality. LaRell Baldwin General Manager
Other trip Feb 24, 2014
SH
US
5.0 / 5Outstanding
"The perfect view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This was the best hotel experience i have ever had. The staff was excellent, the room was gorgeous, and the food was incredible. We stayed on the 16th floor and the the view of the entire city was breathtaking. I will definitely stay again!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Joseph W. – Thank you so much for your enthusiastic review of the Crowne Plaza Billings! I will be sure to let our team know that you appreciated their service and enjoyed your dining experiences here. I am also very happy to hear that you enjoyed the fantastic view. Thank you again for your comments and for staying with us. We are all looking forward to your next visit! Best, LaRell Baldwin General Manager
Other trip Feb 17, 2014
Joseph
US
4.0 / 5Excellent
"I Expect More from a Hotel This Expensive"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The Crowne Plaza - Billings is a nice hotel, don't get me wrong, but it's not as nice as they seem to think it is nor for what they charge. We reserved a Queen bed and were given two doubles. (I'm 5'-11", my feet hung off the end, and it was a little TOO small for a couple our age . . . even on Valentine's day.) The blankets are some waffle-like material (that oddly match the shower curtain) . . . are these from a hospital??? . . . the handle for the shower didn't fit the fixture (was it off of some other model tub???), was difficult to adjust and rattled, and the toilet kept running all night. The internet access was great and easy to use, the room was clean and comfortable (in spite of the weird blankets), but the other things (like we got maid service even though we specifically asked for the room not to be serviced) that just didn't rise to the quality that one expects from a 4-star hotel. And, believe me, they charge you like it's a 5-star. Rates should be commensurate with the quality and service of the property, and the Crowne Plaza just isn't hitting the quality mark that they should be.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Dave – Thank you so much for taking a moment to tell us about your recent stay at the Crowne Plaza Billings. I am very happy to hear that you found the rooms to be clean and comfortable and that you enjoyed our complimentary Wi-Fi service. However, I am very sorry to hear that other aspects of your stay were not satisfactory and that our property did not live up to your expectations. I sincerely apologize that we did not have the bed size that you requested available when you checked in. I can assure you that we do try our best to accommodate our guest’s room requests, based on availability. I also apologize for the lack of communication regarding your request for no housekeeping service. I have discussed your comments with our Front Desk Manager and our Executive Housekeeper who will be retraining their staff on guest request procedures. Your comments concerning the bathroom fixtures have also been noted, and our maintenance and housekeeping teams are on the lookout for mismatched hardware. Your feedback regarding the room linens is also sincerely appreciated as it will assist us in making decisions regarding future room refreshes. Thank you again for your comments and for staying with us. We strive to give our guests the highest value and service and I apologize that we fell short along the way. I do hope you will consider staying with us again in the future! Best, LaRell Baldwin General Manager
1 night trip Feb 13, 2014
A Traveler
US
5.0 / 5Outstanding
"nice hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel has a very good view if you stay in high floor. Sunrise and sunset was beautiful.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Iris - Thank you so much for stopping by and telling us about your visit to the Crowne Plaza Billings. I am so glad you enjoyed the view – I have to agree that it is simply breathtaking! We all sincerely appreciate your comments and your business and hope you will stay with us again soon. Best, LaRell Baldwin General Manager
12 night business trip Dec 8, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The bathroom wasn't as clean as I'd have liked it to be, but the rest of my say was very relaxing. Lots of activities and restaurants with in walking distance.
Genuine Expedia guest review
Other trip Dec 30, 2013
Rick
US
4.0 / 5Excellent
"great place to stay in Billings"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We were extra happy to have our car parked under cover this trip. We stayed an extra day because the roads where bad. We where happy to have the restaurant and room service available so we did not have to go out in the bad weather. We appreciated the free wifi and HBO too.
Genuine Expedia guest review
Other trip Dec 5, 2013
Farm Wife
US
4.0 / 5Excellent
"Close to airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The hotel was clean, updated and comfortable. The room heater was rather noisy. A short drive to the airport. Overall a comfortable stay. The hotel staff were all very helpful and pleasant.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Ro - Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings! I am very happy to hear that you enjoyed our clean, updated hotel and found our staff to be helpful and pleasant. I will be sure to pass your feedback along to our crew! I also have to agree with you about our fantastic location with a short drive to the airport. However, I am sorry to hear that the heating unit in your room was a bit noisy. I can assure you that our housekeeping team is on the lookout for room units that make excessive noise so that we can have our engineering team check them out. Thank you again for your comments and we hope to see you again soon! Best, LaRell Baldwin General Manager
1 night trip Nov 24, 2013
A Traveler
US
4.0 / 5Excellent
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived late at night and they were not prepared, even though we prepaid, but the gentleman was apologetic and very nice. He gave us vouchers for breakfast. The restaurant is on the 20th floor from where you can see much of Billings. It's a nice view! Breakfast buffet was okay. Nothing exceptional, but the staff was warm and welcoming.
Genuine Expedia guest review
Other trip Nov 26, 2013
DM
US
5.0 / 5Outstanding
"Great central location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Convenient to everything. Very clean rooms and friendly helpful staff.
Genuine Expedia guest review
Response by Crowne Plaza Billings
MichelleK – Thank you so much for taking a moment to post a review about your experiences at the Crowne Plaza Billings. I am really happy to hear that you enjoyed the cleanliness of our rooms and I will be sure to pass your comments along to our hardworking housekeeping staff! I am also happy you got out and enjoyed our neighborhood and Stella’s fantastic cinnamon rolls. Thank you again for staying with us and we hope to see you on your next visit to Billings! Best, LaRell Baldwin General Manager
Other trip Oct 26, 2013
Michelle
US
3.0 / 5Good
"Downtown Billings."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The elevators are super slow. Staff was OK. Nothing to write home about.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for stopping by to give us candid feedback about your recent stay at the Crowne Plaza Billings. I can assure you that our elevator service contractor visits regularly to make sure our six elevators are giving the speediest service possible for all of our guests, though I am very sorry that they were being exceptionally slow during your stay. Certain times of the day can be particularly busy and tends to slow the service down. We do hope you’ll stay with us again and take the opportunity to explore our neighborhood with its many restaurants, shops and museums or enjoy the view from our 20th floor Montana Sky Restaurant. Thank you again for your comments; we sincerely appreciate all feedback from our guests! Best, LaRell Baldwin General Manager
Other trip Oct 2, 2013
A Traveler
US
4.0 / 5Excellent
"Basics done well"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here prior to an early morning flight out of Billings. Staff provided help cheerfully and proactively. We were very happy with our room, from the comfy beds to the bathroom set up and amenities. We didn't eat in the restaurant but we had a very pleasant drink (mine was complimentary!) in the bar downstairs before we headed out to dinner (several good options within walking distance, but if homeless people make you nervous then perhaps driving is a better option as there were a few in the neighborhood - they weren't aggressive but they did panhandle). The parking in front of the hotel is limited but there seems to be ample overflow space in the lot across the street. And then, at 5:30am, it's a straight shot up the hill to the airport.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for stopping by to post about your recent stay at the Crowne Plaza Billings. I will be sure to pass along your comments regarding our cheerful and proactive staff to the team! I am very happy to hear you found your room comfortable, enjoyed your complimentary drink, and found our access to the airport quick and convenient. It is also good to hear you got out and explored our neighborhood, though I am sorry to hear that you encountered panhandlers. I can assure you that all of the downtown Billings businesses work together to ensure our community is safe to get around in, and our front desk is staffed 24/7 to ensure the safety and comfort of our guests. In regards to parking -in addition to the lot south of the hotel, we do offer validated parking in the City of Billings parking garage on the north side of 1st Avenue which is connected to our property by a Skybridge. Thank you again for taking a moment to discuss your recent visit with us and we hope to see you again soon! In Hospitality, LaRell Baldwin General Manager
Other trip Sep 30, 2013
A Traveler
US
5.0 / 5Outstanding
"Perfect location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only 10 minutes from the airport. There are tons of restaurants within walking distance. The hotel restaurant is a bit pricey though. The Yellowstone Art Museum is also within walking distance (a must see). 20 minute drive to the Pictograph caves. About an hour drive to little big horn national monument.
Genuine Expedia guest review
Other trip Sep 29, 2013
A Traveler
US
5.0 / 5Outstanding
"Really liked this place!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My experience with this hotel was great. I read several of the reviews before booking my reservation and I must say I did not agree with many of them. I found everything to be very pleasant. The room was very tastefully decorated, clean and comfortable. The staff was friendly and knowledgeable. I ate at the restaurant on the top floor for breakfast (had the buffet) and it was very good, and the view was amazing. If there was anything odd about this hotel it would be the parking. There is an outside parking lot on the south side of the building that has very few spots to park in for such a large hotel. Across the street on the north side is a large parking garage you can park in and it is connected by a covered walkway on the second level to the hotel. At first the parking thing seemed a little confusing but after you do it once it's a piece of cake, and the front desk will validate your ticket so it won"t cost anything. Would definitely stay here again!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Shorty – Thank you so much for taking a moment to tell us about your great experience at Crowne Plaza Billings. I am so happy to hear that you enjoyed your room and our friendly staff. We pride ourselves on outstanding service for our guests so it’s great to hear your enthusiastic feedback! I agree that the one way streets downtown can make finding parking a little confusing at first, but I am glad you were able find our validated hotel parking in the City of Billings parking garage on the north side of 1st Avenue. We all sincerely appreciate your comments and are looking forward to serving you again soon! In Hospitality, LaRell Baldwin General Manager
Other trip Sep 29, 2013
Shorty
US
4.0 / 5Excellent
"Great location, easy to get to airport."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Loved the location. Near airport. But very noisy. Partners came to our floor late and walls thin. We had early flight the next morning. Shuttle on time and staff polite. Just traffic noise could be heard and thin walls.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for sharing your experiences at the Crowne Plaza Billings. I am very glad to hear that you enjoyed our location downtown and got out to explore the restaurants close by! I am also happy to hear that you made good use of our convenient airport shuttle and found the staff to be polite. I will be sure to pass along your feedback – our team takes great pride in providing quality service for our guests so your comments are highly valued. However, I am sorry you found the location to be a bit noisy. I have mentioned your comments to our maintenance team to see if there are any noise dampening measures we might be able to use to improve the noise level for guests. Thank you again for taking the time to comment on your stay and we hope you’ll come and stay with us again soon! Regards, LaRell Baldwin General Manager
Other trip Sep 28, 2013
A Traveler
US
5.0 / 5Outstanding
"Close to airport and Dining"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
We enjoyed our stay. It was a fast and easy check in, nice and clean room. We had food delivered to our room from a local restaurant promptly. And we had less than a ten minute ride to the airport.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Thank you so much for taking the time to post your thoughts regarding your recent visit to the Crowne Plaza Billings. I am very glad to hear you enjoyed your stay and even got to sample some of the cuisine available at the many restaurants close by in downtown Billings. We all sincerely appreciate your comments and hope to see you soon! Best, LaRell Baldwin General Manager
1 night trip Sep 7, 2013
A Traveler
US
3.0 / 5Good
"across for jakes"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    4.0
room was billed as spacious but was small and had no couch, very small bathroom, excellent breakfast with nice restaurant view
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
floyd – Thank you so much for commenting on your recent experiences at the Crowne Plaza Billings. I am very happy to hear that you enjoyed breakfast at our 20th floor Montana Sky restaurant with its fantastic views, though I am sincerely sorry to hear that you were not completely satisfied with the layout and size of your room. I do hope you enjoyed the furnishings, found the bed comfortable and had a good rest. Thank you again for sharing your experiences and we hope to see you again on your next trip to Billings! Best, LaRell Baldwin General Manager
1 night trip Sep 19, 2013
floyd
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
This hotel is very convenient to the airport, within 10 minutes. Even though the hotel is somewhat dated and has a small parking lot our room was very comfortable, clean and quiet. The hotel is in the center of town and across from a wonderful restaurant.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Lamar - Thank you for taking a moment to review your stay at the Crowne Plaza Billings. I am happy to hear that you enjoyed our comfortable rooms and convenient access to the airport. I am also glad you were able to get out and explore some of the fantastic restaurants in our area. In addition to the parking lot adjacent to the hotel, there is also validated parking available in the City of Billings parking garage on the north side of 1st Avenue which is connected to our property by a Skybridge. Thank you again for your comments and we hope to see you again on your next visit to Billings! Regards, LaRell Baldwin General Manager
1 night family trip Sep 21, 2013
A Traveler
US
2.0 / 5Fair
"marginal"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    4.0
Carpet in room was heavily stained and room was only partially cleaned. Requested a different room but that room had been previously occupied by a smoker (in this non-smokeing hotel).
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
dan j - Thank you so much for taking a moment to give us honest feedback about your recent stay at the Crowne Plaza Billings. I am very sorry to hear that you were not checked into a clean room. I have taken the liberty of discussing this matter with our housekeeping team to ensure proper procedures are being followed regarding room release. Although we have been a 100% nonsmoking hotel since our complete renovation in 2008, some guests do not respect this policy and we do not catch it right away. I have shared your comments regarding the smoked-in room with our Front Desk Manager and Executive Housekeeper so we can tighten up our process and get any smoking odors eradicated prior to the next guest checking in. Please accept my sincerest apologies for not meeting your expectations, and thank you again for letting us know about these issues. Your feedback helps us provide you and other guests with better customer service, and we really appreciate it. We hope to have the opportunity to serve you again soon. Regards, LaRell Baldwin General Manager
1 night trip Sep 14, 2013
A Traveler
US
4.0 / 5Excellent
"Close to the airport"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed there with my 2 kids before an early morning flight from Billings. It is a nice place and convenient.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking the time to comment on your stay at the Crowne Plaza Billings. I am so glad to hear you enjoyed the accommodations and found our location to be convenient for your early morning flight! Hopefully you can stay longer on your next visit to Billings and check out some of the shops and museums in our area as well. Thank you again for your comments and we hope to see you again soon! Regards, LaRell Baldwin General Manager
Other trip Sep 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Wonderful room, great view"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great All the way around,
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Angela – Thank you so much for your wonderful endorsement of the Crowne Plaza Billings. I am really happy to hear you enjoyed your room; and I totally agree about the great views! I sincerely appreciate that you took the time to comment on you stay and hope to see you again soon. Best, LaRell Baldwin General Manager
1 night romance trip Aug 30, 2013
Angela
US
5.0 / 5Outstanding
"Fantastic weekend."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was everything I wanted out of a hotel plus a great view and a Starbucks right downstairs in the lobby. I can't wait to go back and stay there again.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Darris – I am so pleased to hear that you enjoyed your weekend, the great views and the convenience of the Starbucks at the Crowne Plaza Billings! It’s also wonderful to hear that we are everything you want out of a hotel. I appreciate your comments and will be sure to share your enthusiastic feedback with our staff. Thank you again for sharing your experience and we look forward to your return to Billings! Yours in Hospitality, LaRell Baldwin General Manager
1 night trip Aug 25, 2013
A Traveler
US
3.0 / 5Good
"Right off the highway"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Left my small travel pillow in the room and the staff "couldn't find it" it was absolutely there.
Genuine Expedia guest review
Response by Crowne Plaza Billings
franny R – Thank you so much for commenting on your recent stay with us. I am very happy to hear that our staff was able to give you some good recommendations for dining out and that you enjoyed our convenient downtown location! Lost items are logged in our housekeeping office with date found and room number. Those items are retained for 90 days and then disposed of. We certainly hope you can find your travel pillow. Thank you again for staying with us and we look forward to serving you on your next trip to Billings! Best, LaRell Baldwin General Manager
Other trip Aug 25, 2013
franny
US
4.0 / 5Excellent
"convenient location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I really enjoyed the Montana Sky Restaurant and the location of the hotel. I thought the room was a bit expensive, but it served my purpose.
Genuine Hotels.com guest review
1 night trip Aug 8, 2013
Angie
US
4.0 / 5Excellent
"Pleasant Business Stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Crowne Plaza was excellent! My room was great...so comforting!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for your feedback. I am very happy to hear that you found your room to be comfortable and cozy. I personally enjoy the exposed brick in each room which I believe compliments the room’s warm ambiance. I am sorry to hear you had some trouble finding the way in! There is an entrance right next to the Starbucks on the south side 1st Avenue, an entrance on the west side of the building, and an entrance under the portico on the south parking lot side. There is also a sky bridge on level 2 from the parking garage on the north side of 1st Avenue. Hopefully you have an easier time finding us on your next stay in Billings! Thank you again for taking the time to let us know about your experience at the Crowne Plaza Billings. Hope to see you soon! Warm Regards, LaRell Baldwin General Manager
Other trip Aug 13, 2013
A Traveler
US
5.0 / 5Outstanding
"Love being downtown close to restaurants."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We have stayed with you before and have enjoyed the hotel each time.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Janny - Thank you so much for your kind comments. I am glad you enjoy our hotel’s great location and have been out exploring fantastic downtown Billings. We're looking forward to your next stay with us! Yours in Hospitality, LaRell Baldwin General Manager
2 night trip Jul 29, 2013
A Traveler
US
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