All hotels in Billings, Montana, United States of America
1 room, 2 adults
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27 N 27th St, Billings, MT, 59101, United States of America, ‏‎800-491-6126
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4.0 / 5Excellent

Score breakdown (from 226 reviews)

Average rating for:

  • Cleanliness
    4.2
  • Service
    4.2
  • Comfort
    4.0
  • Condition
    3.9
  • Neighborhood
    4.0
4.0 / 5Excellent
"Review of Crowne Plaza Billings MT"
Everything with the Hotel was fine except the reason I chose to stay at the hotel, It had a restaurant. I had two meals in the hotel. Both were substandard in my opinion. They went back without much being eaten. I went out to eat and will say was very pleased with one restaurant (across the street - Walkers) and not very pleased with Don Luis. I am really not a picky eater.
Genuine Expedia guest review
Other trip Sep 7, 2014
FallenAngel
US
1.0 / 5Poor
"it was bad"
The carpet in the room had a big water stain in the middle of it. The bathroom had hair in the shower. the shower was plugged, the toilet was plugged. The elevators made you stand around for 15 minutes. There is no parking that is close. There are homeless people sleeping on the streets around the hotel. The beds where terrible. you could hear into the next room really well. It was buy far one of the worst hotel I have ever stayed in. I left the hotel with my family on the second night and went to another hotel. So I was charged for three nights and there was nothing that the front desk could do because it was threw you.
Genuine Expedia guest review
Other trip Sep 2, 2014
Jon Baisch
US
3.0 / 5Good
"Nice location downtown and close to the airport."
There was an event downtown so the location was convenient. It is an older hotel, needs updating.
Genuine Expedia guest review
Other trip Sep 2, 2014
TL
US
5.0 / 5Outstanding
"downtown is the best place to stay in Billings!"
Great hotel, Great service, Excellent location!
Genuine Hotels.com guest review
3 night trip Aug 21, 2014
Kurt
US
4.0 / 5Excellent
Overall decent, rooms and hallways had stains on carpets gave it an overall grungy feeling thought the decor and bedding was nice. Lacks amenities.
Genuine Expedia guest review
Other trip Aug 25, 2014
A Traveler
US
4.0 / 5Excellent
I was just there over night as it is a very convenient location to the airport for air travelers. We have stayed there many times in the past and have always been able to count on a comfortable night's rest in a lovely surrounding.
Genuine Expedia guest review
Other trip Aug 20, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice rooms and classic character"
I love the character of this hotel. It's an old building, but the rooms have updated modern furnishings. Very comfortable, spacious rooms and great front desk service! I was very pleased with the stay.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
Samantha
US
5.0 / 5Outstanding
"Downtown Billings"
Wonderful location. Very nice, clean rooms with extremely comfortable beds.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Ham - Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very glad to hear that you enjoyed you room and our fantastic downtown location. I am also happy that you got out and explored all the great shops, restaurants and museums in our neighborhood! We also appreciate your feedback regarding our elevators. Our service contractor has been working on some maintenance, so hopefully the elevators will provide you with more speedy service on your next visit. Thank you again for your comments and for staying with us. We are looking forward to serving you on your next trip to Billings! In Hospitality, LaRell Baldwin General Manager
Other trip Aug 13, 2014
Ham
US
1.0 / 5Poor
"Do not recommend"
I travel frequently for work as well as fun, and typically book 15 to 20 hotel stays per year. This hotel provided the lowest level of customer service that I have ever experienced. The staff members were not friendly, courteous, or professional. As an example, my room had a broken faucet (no cold running water) and I was told that it was not able to be repaired and that no other rooms were available. After complaining at the front desk, another room was found, but it was a less expensive room with 2 double beds instead of 1 king. I was told that the hotel would not refund the difference in price because I had booked through Expedia and "they have the money". Overall a terrible experience at a run-down hotel.
Genuine Expedia guest review
Response by Crowne Plaza Billings
C - Thank you so much for stopping by to review your stay at the Crowne Plaza Billings. I am very sorry to hear that your stay was not satisfactory. Allow me to sincerely apologize that our customer service was lacking during your visit. Training is our top priority, and we will be addressing your comments with our staff to make sure they are providing friendly and courteous service for all of our guests. I am also sorry about the confusion concerning your third party reservation rate. Reservations booked through third party websites are done at a flat rate. I am very sorry we did not have another king bed room available for you, but your rate would be the same for either room and is managed completely by your third party booking agent. I apologize that this was not explained clearly to you by our staff, and have discussed the matter with our Front Office Manager so she can ensure that her team can give our guests the clearest explanation possible. We sincerely appreciate your feedback as it allows us the opportunity to improve our service. Thank you again and we hope we can serve you again soon. Best, LaRell Baldwin General Manager
Other trip Aug 11, 2014
C
US
3.0 / 5Good
"Off the beaten path."
Located downtown, parking limited, nice inside but not outstanding.
Genuine Hotels.com guest review
1 night family trip Jul 18, 2014
Tanya
US
5.0 / 5Outstanding
"awesome stay"
With exception of being located in downtown Billings, the hotel was awesome especially since it had a Starbucks on the first floor. Our room was very spacious and the king size bed was a nice touch. The sheets were a little rough, but still comfy. The only thing we wished our room had was a refrigerator. I knew the room didn't have one, but I think it would have made it better. Another great thing about the hotel was the convenience of having a bar on the first floor. It was great because we didn't have to worry about traveling to a bar and then how to get back. So for us it was a great place to stay and would stay there again.
Genuine Hotels.com guest review
2 night romance trip Jul 25, 2014
A Traveler
US
1.0 / 5Poor
After spending 13 hours on the road the Crown Plaza did not have our reservation. They gave our room away even though the money had already been withdrawn from my account, They tried to save face by sending us to another hotel but only reserved one bed for 4 people. What good is using Hotels.com to book a reservation if it will not be honored?
Genuine Hotels.com guest review
1 night family trip Jul 19, 2014
Joe Pane
US
3.0 / 5Good
Stayed one nite. Montana Sky resturant was a great place to eat. Food was excelleny
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your dining experience at our 20th floor Montana Sky restaurant! Allow me to recommend the Smokehouse Pasta for your next visit – it’s my absolute favorite! Thank you again for your comments and for staying with us. We look forward to serving you on your next trip through Billings! Best, LaRell Baldwin General Manager
Other trip Jul 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Overnight stay"
We only spent one night and arrived late but our check in was a breeze and room was clean and comfortable .
Genuine Hotels.com guest review
1 night trip Jul 19, 2014
Dorobee
US
5.0 / 5Outstanding
"Oasis in the vast Montana abyss"
Room was impeccable and luxurious. The hotel's atmosphere made my whole family happy.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Jen - Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am so happy to hear that you enjoyed the comfort of our rooms and our hotel’s atmosphere! Thanks again for your kind comments and for stopping by to stay with us. We look forward to seeing you on your next trip through Billings! Best, LaRell Baldwin General Manager
Other trip Jul 24, 2014
Jen
US
2.0 / 5Fair
"Double the Price, Half the Service"
Low ceilings in parking garage, all spots say “Reserved.” Card key didn’t work until third trip to front desk from 17th floor - family waited in hallway. Full size beds, not queen - cramped. A/C was loud and interfered with sleeping. Called early evening to ask for rollout bed or crib for our kids, was told very curtly that they didn't offer those. Paid extra for breakfast when booking, planned on making a trip by myself to grab a plate, then back to room to give my wife a turn. We always do this at hotels because we don’t feel like taking all our little kids. Tickets for breakfast said it was buffet style. Arrived for breakfast, asked if I could take a plate back to my room - was told we could have room service deliver it to us for an additional fee. First elevator I tried back to room wouldn’t respond. Wife agreed with ‘no’ vote to double pay and/or wait, decided to pack up and check out. Checking out, I asked for refund on unused breakfast option. After five minute wait, told no because of booking with hotels.com. Explained elevator problem; told to use key card to activate the elevator. Considered explaining I had tried that and suspected my card wasn't working, didn't feel he wanted to hear my explanation, didn’t feel it would do very much good if he did. Spent double here what is typical for a nicer room in another very nice hotel in Billings, was expecting the deluxe treatment on our way to Yellowstone. Unfortunately, left feeling we had overspent for a bad experience.
Genuine Hotels.com guest review
1 night trip Jul 17, 2014
Garrett Mullet
US
5.0 / 5Outstanding
"Great hotel & location"
Clean hotel, conveniently located. The beds were very comfortable. Bathroom toiletries were quality and nice smelling. I would return!
Genuine Hotels.com guest review
1 night business trip Jul 19, 2014
A Traveler
US
4.0 / 5Excellent
Staff was very friendly and helpful. The city of Billings was working on some water main and had most of the hotel's parking lot blocked off. The hotel validated tickets for a nearby parking garage.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our staff’s friendly service - I will be sure to pass along your compliments to the team! I also want to apologize for any inconvenience that you experienced with the construction and parking near our hotel. We sincerely appreciate your patience while the City of Billing works on the water main next to our property. Thank you again for your comments and for staying with us! We hope to serve you again soon! In Hospitality, LaRell Baldwin General Manager
Other trip Jul 22, 2014
A Traveler
US
3.0 / 5Good
"OK look of a OLD Hotel under the skin"
Appearances are key and this hotel looks nice. But once you utilize some of the basic essentials you will notice its aged a good bit. Elevators are less than adequate in space, speed, and appearance for this hotel. The rooms look nice at first but most of the electrical outlets are worn out sockets> when you attempt to recharge your phone or use the iron, most outlets do not supply power unless you do significant wiggling. The plumbing on the 15th floor is noisy. When others fush sometimes the septic water backflows in the sink. The carpets are very old and worn out. On the positive note, the beds are nice and comfy, and WiFi works well. If I had to chance to stay in Billings again I would NOT go here but instead go to a much newer hotel,i.e. Hampton Inn. This Crown Plaza is NOT worth the value of $100/night.
Genuine Hotels.com guest review
1 night trip with friends Jul 18, 2014
William
US
4.0 / 5Excellent
"Nice hotel in the middle of Billings, MT"
Nice room. Bed was a bit uncomfortable-too hard. Street construction makes getting into the hotel a bit difficult but that's not the hotel's fault.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Patricia - Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our staff’s friendly service and our fantastic downtown location! We also appreciate your feedback concerning the bed’s sleep quality, as this helps inform our future purchasing decisions. Thank you again for staying with us and patiently navigating the water main construction work in downtown Billings. We hope to serve you again soon! Best, LaRell Baldwin General Manager
Other trip Jul 21, 2014
Patrica
US
2.0 / 5Fair
"Horrible"
I drove for eight hours, only to be sent to floor nine, three different times. My key would not work on my room door. On the fourth try, I just asked for a different room. They gave me a room right next to the 6 elevators. I hardly got any sleep for 3 nights in a row.
Genuine Hotels.com guest review
3 night business trip Jul 11, 2014
Malissa
US
4.0 / 5Excellent
"Bathroom"
There was no fan in the bathroom.
Genuine Hotels.com guest review
1 night family trip Jul 7, 2014
Adriano
US
4.0 / 5Excellent
THE BED WAS COMFORTABLE THE ROOM WAS CLEAN THE STAY WAS GOOD
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. We’re very happy to hear that you enjoyed your clean, comfortable room and had a good stay! Thank you again for your comments and for staying with us! We are looking forward to your next visit to Billings. Best, LaRell Baldwin General Manager
Other trip Jul 10, 2014
A Traveler
US
4.0 / 5Excellent
"Best thing in Billings"
After a very long, hot day of driving, it was so nice to open the door to a spacious, nicely appointed room. Cool, quiet and comfortable, just what we needed. Room service breakfast was great, service perfect.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Michael – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that we could provide a quiet comfortable respite after a long hot day of driving! I am also glad that you enjoyed your room service, and I will be sure to pass along your compliments to the team. Thank you again for your review and for staying with us! We hope you will visit again soon! Best, LaRell Baldwin General Manager
Other trip Jul 8, 2014
Michael
US
2.0 / 5Fair
"Executive Room in an Old Hotel"
Got this booking by expedia.com that supposedly was a non-smoking room, but because of the ventilation, you could still smell smoke. The carpet did not look clean, athroom bhad a lot of water spots in the ceiling, the steel door latch for security was torn and not functional, and the night receptionist could not trouble shoot appropriately--attitude was not good for a hotel staff.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Traveller - Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our clean linens, décor and the convenience of the Starbucks in the lobby. However, I am sorry that some aspects of your stay were not completely satisfactory. I sincerely apologize that the condition of the room did not meet our stringent standards. I have discussed your feedback with both our Executive Housekeeper and our Chief Engineer, who assure me they will take this opportunity to retrain their room inspectors so that rooms with issues are not prematurely released for rent. Additionally, I have mentioned the front desk service issue to our Front Desk Manager, who will also be providing additional training for her night crews. I am also sorry that you experienced a smoke odor during your stay. Our hotel underwent a full renovation that was completed in 2008 at which point we converted to a 100% non-smoking facility. Unfortunately, there are times when guests may not necessarily respect our non-smoking policies. While our team tries to watch for these situations, they don’t necessary find the offenders in a timely manner. Again I sincerely apologize that this incident affected your stay. Thank you again for your feedback and the opportunity to improve our service. We hope you will consider staying with us again in the future. Best, LaRell Baldwin General Manager
Other trip Jun 20, 2014
Traveller
US
2.0 / 5Fair
"Not worth the money"
A nice hotel, yet there's no continental breakfast, no hot tub, and nothing special about the nearly $200 per room. Meh...won't stay here again. Not because its not a decent place...it is. It's just not worth the price.
Genuine Hotels.com guest review
1 night romance trip Jun 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Central comfort"
Very nice hotel, central, lovely decor, like the resturant at top with wonderful views
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our convenient shuttle service, tasty breakfast at our Montana Sky restaurant, and fantastic downtown location. I am also glad that you appreciated the décor and the cardio and weight rooms on the 4th floor! Thank you again for your review and for staying with us! We sincerely appreciate your feedback and hope to serve you again soon. In Hospitality, LaRell Baldwin General Manager
Other trip May 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Crowne Plaza Billings"
Very nice room. King suite was really two of the former Sheraton rooms joined into a suite with two bathrooms - very nice.
Genuine Expedia guest review
Response by Crowne Plaza Billings
George – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your suite and our fantastic downtown location. I have to agree that parking can be tricky in downtown Billings, but as you say we do offer validated parking at the City of Billings Park Two right across the street. I am also glad that you tried out our Montana Sky Restaurant on the 20th floor. Allow me to recommend the Smokehouse Pasta the next time you are in town – it’s my personal favorite! Thank you again for your comments and for staying with us. We hope to serve you again soon! Best, LaRell Baldwin General Manager
Other trip May 29, 2014
George
US
5.0 / 5Outstanding
"Great location and hotel"
Great location. Room was very clean and top notch service!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Steve – Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our clean rooms, top notch service and fantastic downtown location! We all sincerely appreciate your comments and hope you serve you again soon! Best, LaRell Baldwin General Manager
Other trip May 28, 2014
steve
US
5.0 / 5Outstanding
"Base of operations for nearby wedding"
From the reservations to the attending staff to the shuttle drivers, the level of hospitality approached Southern.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Tim – Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our friendly staff, fantastic views and convenient downtown location! We sincerely appreciate your comments and hope you will come and enjoy our Northwestern hospitality again soon! In Hospitality, LaRell Baldwin General Manager
Other trip May 28, 2014
Tim
US
1.0 / 5Poor
"Really???????"
I made a LOCAL phone call across the street to a restaurant and they charged me for a LOCAL call. I have NEVER been charged for a local phone call. This chain will never receive my business again!!!!!!!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very sorry to hear that your visit was not satisfactory. Our phone system will automatically apply a charge any time the phone is used. That being said, our front desk staff will also be happy to assist you with any issues you have with your final bill. Thank you again for your comments and for the opportunity to improve our service. We hope you will consider staying with us again in the future. Best, LaRell Baldwin General Manager
Other trip May 27, 2014
A Traveler
US
2.0 / 5Fair
"Disappointing experience"
The hotel lobby and common areas were ok. Our room's lack of cleanliness and the poor customer service ensures that I will not be a guest again. Upon check in, it was obvious that our room had not been properly cleaned. Candy bar wrappers, granola bars and bottle caps were easily visible under and around the night stand and dresser. It took 2 days and 2 trips to the front desk to get the room cleaned. Additionally, we had 4 registered guests (2 adult, 2 children) in our room for a 5 night stay. With 4 registered guests, we were consistently given only 3 sets of bath towels. Everyday resulted in additional calls to the hotel desk and housekeeping. Despite the requests to notify housekeeping of the error, the notes were ignored. We were in town on vacation and spent long days out on the road. After being out for a 15 hour day, we had to go down to the desk at 10:30 pm to make requests for towels before we could put the kids to bed. Phone calls to housekeeping only resulted in an answering machine. I will not be staying here again.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Darin – Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very sorry to hear that your stay was not 100% satisfactory. I have discussed your comments with our Executive Housekeeper who assures me she will be providing some refresher training for her staff and room inspectors. We will also be ensuring that our phone messages indicate where guests can call to receive service if no one from the department answers. Our front desk is staffed 24/7 so feel free to contact them with any issue day or night. We sincerely appreciate your feedback on this matter as it allows us the opportunity to improve our service. Thank you again for your feedback and for staying with us. We hope you will consider visiting us again in the future. Best, LaRell Baldwin General Manager
Other trip May 27, 2014
Darin
US
4.0 / 5Excellent
"Good downtown-located stay"
Though I wish it had a free breakfast, it is otherwise a good hotel to stay at that has a very friendly staff.
Genuine Expedia guest review
Response by Crowne Plaza Billings
SH – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your room and our friendly staff. It’s also great to hear that you got out to experience our fantastic downtown location! I have mentioned your concerns about our cleaning products to our Executive Housekeeper. She assures me that she will be making sure her staff is using the proper formula for our cleaning agents. I have also discussed your comments concerning the bouncy elevator with our service contractor who will be looking into the issue. Thank you again for your comments and for staying with us. We hope to serve you again soon! In Hospitality, LaRell Baldwin General Manager
Other trip May 27, 2014
SH
US
5.0 / 5Outstanding
Very nice hotel. Rooms were clean and quiet. The restaurant on the 20th floor was exceptional.
Genuine Hotels.com guest review
2 night family trip May 23, 2014
Sharon
US
3.0 / 5Good
This is supposed to be one if the best hotels in Billings, but we were underwhelmed with the service. Although somewhat friendly the staff did not go out of there way to help you. I found hair from the previous occupants in the bathroom. The halls were very noisy. Parking is terrible.
Genuine Hotels.com guest review
2 night business trip May 23, 2014
Karmen
US
4.0 / 5Excellent
Hotel was Clean and well maintained. Staff was helpful when asked. Did not receive info about Wi-Fi upon check-in. Should have been informed of protocol. Did not have room refrigerator. Expected in hotel of this caliber.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for stopping by to review your recent stay at the Crowne Plaza Billings. I am very happy that you enjoyed our clean, comfortable rooms, fantastic downtown location, and pleasant, helpful staff. I will be sure to pass along your compliments to the team! I am very sorry that you were not informed of how to connect to our free hotel Wi-Fi at check in. I have discussed your comments with our Front Desk Manager who assures me she will use this opportunity to provide some additional training on check in procedures for her staff. You can request a refrigerator for your standard room from the front desk, but we have a limited number available and these are distributed on a first come, first serve basis. Rooms on our executive floors (15-17) come equipped with a refrigerator (and fantastic views!) I have to agree that downtown Billings can be somewhat quieter on Sundays. There are a few local restaurants open, including our very own Montana Sky restaurant on the 20th floor. There are also several attractions close by with Sunday hours, such as the Moss Mansion and Yellowstone Art Museum. Be sure to stop by and ask our friendly front desk staff the next time you are staying with us and looking for things to do on a Sunday. Thank you again for your comments and for staying with us! We look forward to your next visit to Billings. In Hospitality, LaRell Baldwin General Manager
Other trip May 7, 2014
A Traveler
US
3.0 / 5Good
"Great atmosphere, disappointed in comfort of bed."
If you have a large truck and trailer I highly recommend you do not stay here. They were very pleasant and helped us by parking our trailer (unhitched) in a no park zone in the parking lot, but I felt bad having to do that. Our truck stuck out of the parking spot quite a way, as did other trucks. Compact cars are the best for the parking lot in front of the hotel. We did not use the parking garage on the next block, it may have fit our truck better, but we never looked. The atmosphere of the hotel was great. Loved having Starbucks downstairs for when we woke up. We asked for queen beds, but unfortunately were put it doubles. They were so small, and very uncomfortable! I slept maybe an hour or two total, as did my husband and daughter. The sheets were also very scratchy, and felt like I was sleeping in a hospital bed. That was the only downfall, but because of that, I will not be staying again.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Kristen – Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our helpful staff, downtown location, and the general atmosphere at our property. However, I am sorry to hear that other aspects of your stay were not 100% satisfactory. I am very sorry that the beds proved to be too small. Our two-bed rooms come equipped with the size of bed that best fits the layout of the room. Our central reservation system does not distinguish between the actual sizes of the beds our two-bed accommodations, only the number of beds in the room. You can specifically request a bed size when you check in, and our front desk agents will do their best to accommodate your request based on availability. I have also addressed your comments concerning the sheet scratchiness with our Executive Housekeeper. She will be discussing this issue with her laundry personnel to ensure we are using the correct amount of cleaning agents to avoid any scratchy feel on our linens. I agree that parking in downtown Billings can be a challenge at times! We do have a lot adjacent to our building, and we validate for parking at the City of Billings Park Two which is connected to our second floor via a Skybridge. There is plenty of room on the parking garage roof for larger vehicles. As you mention, our staff is also more than happy to assist guests with larger vehicles or trailers. Thank you again for your feedback and the opportunity to improve our service. We hope that you will consider staying with us again in the future! In Hospitality, LaRell Baldwin General Manager
Other trip May 6, 2014
Kristen
US
4.0 / 5Excellent
"Best place to stay in Billings"
Nicest room and mod helpful staff. Only drawback is there's no pool or hot tub.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Julie – Thank you so much for commenting on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoy our rooms and helpful staff! Our property does not have a swimming pool; however, there are several options in Billings if you want to go swimming! Please contact our friendly front desk the next time you are in town. They will be more than happy to let you know about the swimming choices closest to the Crowne Plaza. Thank you again for your comments and for staying with us. We are looking forward to serving you again on your next visit to Billings! In Hospitality, LaRell Baldwin General Manager
Other trip May 5, 2014
Julie
US
5.0 / 5Outstanding
"Montana trip"
We stayed for one night before we flew out back home. It was fabulous!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Ann – Thank you so much for your kind endorsement of the Crowne Plaza Billings! We hope you’ll stay with us again the next time your travels bring you to Billings! Best, LaRell Baldwin General Manager
Other trip May 5, 2014
Ann
US
4.0 / 5Excellent
"Nice hotel, close to the airport."
Right in the heart of Billings and close from the airport. The hitel is very clean and nice.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Gino – Thank you so much for stopping by to review your recent stay with us. I am happy to hear that you enjoyed our rooms and fantastic, convenient location! We look forward to serving you again soon! Best LaRell Baldwin General Manager
Other trip May 2, 2014
Gino
US
5.0 / 5Outstanding
"Central Location, but sadly No Pool"
I was disappointed that such a large hotel had no pool or hot tub. Good central location though.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Thank you so much for taking a moment to tell us about your recent stay at the Crowne Plaza Billings. I am very glad to hear that you enjoyed our fantastic downtown location. You are absolutely correct that we do not have a pool at our property. However, there are several options in Billings if you want to go swimming - especially in the summertime! Please contact our friendly front desk the next time you are in town. They will be more than happy to let you know about the pool options closest to the Crowne Plaza. Thank you again for your comments and for staying with us. We are looking forward to serving you again on your next visit to Billings! Best, LaRell Baldwin General Manager
Other trip Apr 7, 2014
robbie
US
5.0 / 5Outstanding
"Met My Expectations"
I stayed here two nights in the Executive Room on the 17th Floor. It was great. Pillows were so comfortable - slept like a baby. We had a nice view. I thought it came with a full breakfast but only gave me one coupon for a continental breakfast. You can park in the garage next door which had an attached sky walk on the second floor which was convenient. You have to get your ticket validated before you leave. I would highly recommend this hotel. My grown kids walked to Hooligans for drinks which was close by - no driving required. Good location and looks like nicest hotel in the area.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Laurie- Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed your room and its amenities and our convenient validated parking at the City of Billings Park Two. I also completely agree with you about our fantastic downtown location with access to many local shops, restaurants and museums. Executive floor guests have access to our concierge lounge breakfast and happy hour during the weekdays -6 am – 9 am Monday – Friday, and 5 pm – 7 pm Monday – Thursday. Weekend guests do receive a coupon for continental breakfast on our Montana Sky restaurant for each guest in the room. Just let our front desk know how many coupons you will need when you check in . Thank you again for your recommendation and for staying with us! We look forward to serving you again in the future! Best, LaRell Baldwin General Manager
2 night trip Mar 28, 2014
A Traveler
US
5.0 / 5Outstanding
"Convenient downtown location"
The customer service person who checked us in was extremely friendly and helpful. She explained the hotel amenities and parking arrangement to us.
Genuine Expedia guest review
Response by Crowne Plaza Billings
Alice – Thank you so much for taking a moment to review your stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed our comfortable beds, convenient location, and the excellent ambiance at Montana Sky restaurant. However, I am sorry to hear that the food and service did not live up to our high standards. I have passed your comments along to our Outlets Manager who assures me she will discuss these issues with her staff. We will strive to ensure you have a better breakfast experience during your next visit with us. Thank you again for your review and for staying with us. We hope to see you again soon! In Hospitality, LaRell Baldwin General Manager
Other trip Mar 23, 2014
Alice
US
4.0 / 5Excellent
"Happy to stay again."
Great location downtown with covered parking, walking distance to anything downtown and easy drive to metra, medical and shopping mall. Free airport transportation. Last time I was in Billings I stayed elsewhere and was sorry I did. They have some construction in the lobby but it was really no problem at all. The bed was really comfortable. It is so nice to have room service and I've often had whatever special they have for the night and have not been disappointed.
Genuine Expedia guest review
Other trip Mar 10, 2014
Farm Wife
US
4.0 / 5Excellent
"Right Downtown"
We enjoyed it, food in Montana Sky Restaurant was very good, though service was slow. Everything was very clean! We had to call for more bathroom supplies which we got promptly with a friendly server. The bed was awesome! Very comfortable
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Terry – Thank you so much for taking a moment to comment on your recent stay at the Crowne Plaza Billings. I am very happy to hear that you enjoyed the comfortable bed and clean rooms! I will be sure to pass along your comments to our hardworking housekeeping team. I am also glad to hear that you enjoyed the meal in our Montana Sky Restaurant, though I am sorry to hear that service was slow. I have brought your comments to the attention of our Restaurant Manager. She assures me she is making adjustments to the schedule to assure adequate staffing so that our guests do not have to wait. Thank you again for your feedback and for staying with us. We look forward to your next trip through Billings! Best, LaRell Baldwin General Manager
1 night trip Mar 1, 2014
Terry
US
4.0 / 5Excellent
"Very nice, great downtown location"
Everything about the hotel was quite nice with only two exceptions -- the elevators were strangely bouncy, and one of them went only to floors 9 and 11 on one night, no matter the button pushed. Also, during one shower, the hot water cut in and out. Another shower was just fine. Other than that, we had no complaints, and everyone was very nice. Great location too.
Genuine Expedia guest review
Response by Crowne Plaza Billings
SH H – Thank you so much for taking a moment to review your recent stay at the Crowne Plaza Billings. I am very glad to hear that you enjoyed our property, friendly staff and fantastic downtown location. However, I am sincerely sorry that your stay was not completely satisfactory. I have discussed your feedback with our Chief Engineer. She will be addressing the elevator issues you mention with our new elevator contractor. She has also noted your feedback concerning the water temperature, and will be attempting to track down this issue as well. Thank you again for your comments and for staying with us. We are looking forward to seeing you again on you next visit to Billings! In Hospitality. LaRell Baldwin General Manager
Other trip Feb 24, 2014
SH
US
5.0 / 5Outstanding
"The perfect view"
This was the best hotel experience i have ever had. The staff was excellent, the room was gorgeous, and the food was incredible. We stayed on the 16th floor and the the view of the entire city was breathtaking. I will definitely stay again!
Genuine Expedia guest review
Response by Crowne Plaza Billings
Joseph W. – Thank you so much for your enthusiastic review of the Crowne Plaza Billings! I will be sure to let our team know that you appreciated their service and enjoyed your dining experiences here. I am also very happy to hear that you enjoyed the fantastic view. Thank you again for your comments and for staying with us. We are all looking forward to your next visit! Best, LaRell Baldwin General Manager
Other trip Feb 17, 2014
Joseph
US
4.0 / 5Excellent
"I Expect More from a Hotel This Expensive"
The Crowne Plaza - Billings is a nice hotel, don't get me wrong, but it's not as nice as they seem to think it is nor for what they charge. We reserved a Queen bed and were given two doubles. (I'm 5'-11", my feet hung off the end, and it was a little TOO small for a couple our age . . . even on Valentine's day.) The blankets are some waffle-like material (that oddly match the shower curtain) . . . are these from a hospital??? . . . the handle for the shower didn't fit the fixture (was it off of some other model tub???), was difficult to adjust and rattled, and the toilet kept running all night. The internet access was great and easy to use, the room was clean and comfortable (in spite of the weird blankets), but the other things (like we got maid service even though we specifically asked for the room not to be serviced) that just didn't rise to the quality that one expects from a 4-star hotel. And, believe me, they charge you like it's a 5-star. Rates should be commensurate with the quality and service of the property, and the Crowne Plaza just isn't hitting the quality mark that they should be.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Dave – Thank you so much for taking a moment to tell us about your recent stay at the Crowne Plaza Billings. I am very happy to hear that you found the rooms to be clean and comfortable and that you enjoyed our complimentary Wi-Fi service. However, I am very sorry to hear that other aspects of your stay were not satisfactory and that our property did not live up to your expectations. I sincerely apologize that we did not have the bed size that you requested available when you checked in. I can assure you that we do try our best to accommodate our guest’s room requests, based on availability. I also apologize for the lack of communication regarding your request for no housekeeping service. I have discussed your comments with our Front Desk Manager and our Executive Housekeeper who will be retraining their staff on guest request procedures. Your comments concerning the bathroom fixtures have also been noted, and our maintenance and housekeeping teams are on the lookout for mismatched hardware. Your feedback regarding the room linens is also sincerely appreciated as it will assist us in making decisions regarding future room refreshes. Thank you again for your comments and for staying with us. We strive to give our guests the highest value and service and I apologize that we fell short along the way. I do hope you will consider staying with us again in the future! Best, LaRell Baldwin General Manager
1 night trip Feb 13, 2014
A Traveler
US
5.0 / 5Outstanding
"nice hotel"
The hotel has a very good view if you stay in high floor. Sunrise and sunset was beautiful.
Genuine Hotels.com guest review
Response by Crowne Plaza Billings
Iris - Thank you so much for stopping by and telling us about your visit to the Crowne Plaza Billings. I am so glad you enjoyed the view – I have to agree that it is simply breathtaking! We all sincerely appreciate your comments and your business and hope you will stay with us again soon. Best, LaRell Baldwin General Manager
12 night business trip Dec 8, 2013
A Traveler
US
4.0 / 5Excellent
The bathroom wasn't as clean as I'd have liked it to be, but the rest of my say was very relaxing. Lots of activities and restaurants with in walking distance.
Genuine Expedia guest review
Other trip Dec 30, 2013
Rick
US
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