"Overall a very nice hotel"
We liked this hotel very much. I was little disappointed with the view from our room it was a very ugly roof top. The proximity to attractions was a bit further then we would have liked. Other then that we thought it was a very nice hotel.Genuine Hotels.com guest review
Response by Charleston Marriott Thank you for sharing your feedback with fellow online reviewers. It is always great to hear that our guest has enjoyed their stay at the Charleston Marriott. We hope to have the pleasure of hosting you again in the near future. Sincerely, Patrick Rogers General Manager Charleston Marriott
Room wasn't ready until 4:30pm. Mold in bathroom and shower area.Genuine Hotels.com guest review
Response by Charleston Marriott Thank you for staying at Charleston Marriott and for posting your experience. I will certainly share your observations and use it as a training tool with my management team to apply corrective actions. We do hope to have another opportunity of welcoming you back soon. Sincerely, Patrick Rogers General Manager Charleston Marriott
Bad experience with the check in processGenuine Hotels.com guest review
Response by Charleston Marriott Thank you for staying at Charleston Marriott and for posting your experience. I am pleased to see that you enjoyed your overall stay with us. I will certainly share your observations and use it as a training tool with my management team to apply corrective actions. We do hope to have another opportunity of welcoming you back soon. Sincerely, Patrick Rogers General Manager Charleston Marriott
Guest room could have used some refreshing, but common areas were well maintained. Restaurant was good.Genuine Hotels.com guest review
Response by Charleston Marriott Thank you for choosing the Charleston Marriott for your stay and sharing your comments. If you are back in our area, please come and stay with us again. Sincerely, Patrick Rogers General Manager Charleston Marriott
"nice place to stay"
very nice had good time on third floor barGenuine Hotels.com guest review
Response by Charleston Marriott I was pleased to hear you enjoyed your stay at the Charleston Marriott. We look forward to the opportunity of welcoming you back in the near future. Sincerely, Patrick Rogers General Manager Charleston Marriott
We stayed at this hotel for one night. Beautiful grounds, nice room, decent location close from the interstate but a little far from the more popular parts of Downtown.Genuine Expedia guest review
Response by Charleston Marriott Thank you for choosing the Charleston Marriott and your gracious feedback. I am glad you found the hotel clean, comfortable, up to date and its convenient location to the interstate. All of these dynamics with wonderful hotel staff makes us the hotel of choice when in Charleston. Thank you again for choosing the Marriott and we hope to have the pleasure of welcoming you back soon. Sincerely, Patrick Rogers General Manager Charleston Marriott
"Great place to stay"
Was only there for one night but was very satisfied with service level.Genuine Expedia guest review
"Comfortable, Clean and Beautifully Decorated."
We enjoyed our stay at this lovely hotel. However, the bathroom vent fans are not efficient, and our room was very humid all night, despite the fact that we had the air conditioning turned down. That is our only complaint.Genuine Expedia guest review
Nice and clean hotel. The staff was friendly. I wish it had been a bit closer to the historic district.Genuine Expedia guest review
"Charming old southern hotel"
Quaint and southern charm made this hotel exquisite. Staff was amazing especially valet/bellman. The only thing that was ruined, not the hotels fault, was that our window opened to a towering 5 floor monstrous garage. How could the historic society allow that to be built? Otherwise, hotel was amazing. Personally would rate it 5 stars. Amazing turndown […] service as well. Read moreGenuine Expedia guest review
Lobby level nice. Rooms leave something to be desired. First room had broken door in shower ad was rusted and dirty. Second room had mold near the AC intake. Room was ok - bed was good. Views stink an so does the parking on site. The parking is not convenient. Definitely not worth the money we spent.Genuine Hotels.com guest review
"Not close to historic district but priced right"
This is a beautiful hotel on the outskirts of Charleston. We enjoyed the pool area and rooftop bar. Room was clean and comfortable. Our family didn't mind the 2 mile walk to downtown but if you are not walkers, it's rather far. There is a free trolley and a shuttle that the hotel charges a nominal fee for. If I could get the same price, I'd stay closer […] in but given that those hotels are much more expensive, this hotel is great. Read moreGenuine Hotels.com guest review
Response by Charleston Marriott Thank you for staying at the Charleston Marriott recently and for sharing your comments regarding the location of the hotel. Even though we are not in the heart of Downtown Charleston, our location offers a wonderful option of serenity, right across the river with River Views from our rooms. In addition, our wonderful award-winning restaurant, Saffire, has a seasonally inspired menu of the highest quality and our rooftop bar, Aqua Terrace, has magnificent views and sunsets, and is also a favorite for sporting events with our flat screen TV's - making Charleston Marriott one of the best hotels to stay when in Charleston. Thank you again for choosing us and we look forward to the opportunity of welcoming you back in the near future. Sincerely, Patrick Rogers General Manager Charleston Marriott
The rates were very reasonable considering the season, location and the quality of the accommodations. There was a lot of space to relax and enjoy the amenities. I would select this hotel again.Genuine Hotels.com guest review
Response by Charleston Marriott Thank you for choosing the Charleston Marriott for your recent stay and for sharing your experience. I am pleased to hear that you loved our facilities, from our rooms to the lobby, to what Charleston Downtowners have to offer. We hope to have the pleasure of hosting you again in the near future. Sincerely, Patrick Rogers General Manager Charleston Marriott
1.The knob on the shower head leaked. It was broken and non-functional. I tried tightening it but it did not tighten. Luckily I noticed it before too much of a puddle formed on the floor outside the shower. 2. I wanted to check out the restaurants and so I looked for the usual room/info notebook every hotel has. I couldn't find it anywhere. I called […] the front desk and they said they'd send one right up. It took about a half an hour. When I looked through it there was no tab for restaurants or room service-so I called again. They apologized and said they were redoing their books and that's why it may have been missing and they sent another person up with a room service menu. (I would suggest not removing the books to update but rather to bring the updates to the rooms) 3. The next day I left the room at approximately 8:30 and when I returned at 2:30 the room had not been cleaned at all. The room service tray was still there, the dirty towels were still on the floor, and no beds were made. SO I called again. They said they were sorry and they were running late and they would send someone right up. At 6:30 no one had arrived so I called again! They said they were really sorry and sent someone up who scrubbed the bathroom left new toiletries and took the dirty tray. I told him not to bother with the beds. 4. For a 2 night stay with 2 people I would expect four coffee cups not two. 5. As a Marriott rewards member or even just as a guest charging for wi-fi seems petty. Read moreGenuine Expedia guest review
Response by Charleston Marriott My apologies for the poor service. We are a better service organization than what you experienced and I am sorry. I will definitely follow-up on promises of service with poor delivery & timing. We appreciate your business and hope you will give us another opportunity for your business in the future.
Old small room.. Completely overpriced!!! Not as advertised!!Genuine Expedia guest review
Response by Charleston Marriott My apologies that we did not meet your expectations...I can assure you, we price ourselves below all hotels in local, historic market area due to our location being 1.5 miles outside the historic disttrict. We do have a full renovation of our property planned , starting in November that will refresh our guestrooms, lobby, restaurant and meeting areas.
Very nice hotel, not the best location in downtown charleston, though easy access to downtown by $8 Cab.Genuine Hotels.com guest review
"Great hotel to tour the plantations"
We very much enjoyed our stay at your hotel. The staff was extremely friendly and helpful providing us information about touring Charleston. Although the room was nice the lower priced internet package provided slow and sometimes inconsistent service.Genuine Expedia guest review
"Bad area, dirty room"
The hotel itself was less than a mile from "the hood". I wouldn't recommend walking anywhere in the vicinity. The room was nice, but there was obvious water damage near the windows. The curtains were moldy and the carpet was stained with rust from a table that sat near the window. The hotel staff were curious and the restaurant was good, but for the […] price, I will not be staying there again. Read moreGenuine Expedia guest review
Did a 24 hour stop over inCharleston. The staff was great . The rooms were great. It is an easy 2 mile walk to tourist sites, or you can take shuttle. You need to be on the peninsula when you go there. This place ticks a lot of boxes...Genuine Hotels.com guest review
Keith at the rooftop bar is a treasure!!Genuine Hotels.com guest review
"Best to have a car rental"
This hotel is away from the downtown area and you will need to get a cab or have your own car. Cabs are hard to find. Usually have to call them. Be sure to allow 10 to 15 minutes. As far as rooms, the ac wasn't keeping the room cool even though I set it to 57 degrees.Genuine Hotels.com guest review
Response by Charleston Marriott Thank you for your comments. We also provide a hotel shuttle to downtown for $6/day and its about a 5 minute ride.
"Wonderful hospitality and nice staff welcomed"
They Accepted early check in without any issues. Very nice staff and facilities. Room is beautiful, quiet, clean and comfortable. Swimming pool and jazzy are good size. Evey 30 minutes, there is shuttle to go to center if city. I stayed with 4 year old twins and teen age son but all of us had a hood time at hotel.Genuine Expedia guest review
"Great business hotel"
Its an appropriate rating for a comfortable, business oriented downtown hotel. It's convenient and great for business and has ample free parking. If I were on vacation, I would pick a different hotel more toward the city center that would be more amenable toward walking the city. The rooftop bar is very nice for an evening cocktail and bite and the […] service was great. Read moreGenuine Hotels.com guest review
Response by Charleston Marriott Thank you for taking the time to share your experience. We are 5 m inutes away from Historic District, but we price ourselves accordingly and also offer free parking.
I had a wonderful girls weekend with my two daughters. The room was a little small for three but was Marriott excellent!!Genuine Expedia guest review
Just stayed one night on business but great hotel, fitness center/ pool area very nice. Also, shuttle service into town for dinner was very good and affordable.Genuine Hotels.com guest review
Response by Charleston Marriott Thank you for your nice comments about your recent visit to our hotel. We appreciate your business and hope to see you again in the future
We really enjoyed our stay there. It was our anniversary and the hotel surprised us with a bottle of Champagne and strawberries! It was a great experience!Genuine Hotels.com guest review
Response by Charleston Marriott Thank you for taking the time to share your opinion about our hotel..we appreciate the comments and hope to see you on future visits to Charleston.
Great trip especially after checking out of another hotel. The outdoor bar is fantasticGenuine Expedia guest review
Response by Charleston Marriott Thank you for sharing opinion about our hotel...we appreciate the feedback.
Overall it was an ok stay, the terrace was nice however there were a lot of inebriated people there. I think the bar should cut people off when they have had much. Also do not get a room next to the vending machine or elevator, the noise was frustrating and disruptive. I know people are here to vacation or attend weddings, just learn how to turn it […] off. Read moreGenuine Expedia guest review
Response by Charleston Marriott Thank you for providing your feedback - especially the experience on our Aqua Terrace. I will be sure to share your experience with our F&B Manager, but can assure you we train and certify our bartenders & servers in safe serving procedures. Thank you for your business and hope to see you again in future visits to Charleston.
"Great hotel for the Riverdogs game"
Great bar staff. Food was excellent! The atmosphere was very welcoming & relaxing.Genuine Expedia guest review
"Nice staff and clean hotel"
The only complaint I have was the strong smell of deodorizer when you get off the elevator on the eleventh floor. That's the floor we stayed on so don't know if it was like that on the other floors or not. You could smell it by the elevator on the first floor too. My clothes picked up the odor and food that I had brought for the trip picked up that […] smell and taste. I don't know why it was so strong but they should consider toning that down, it's just over powering. The staff were all very pleasant and helpful! Read moreGenuine Expedia guest review
Response by Charleston Marriott Thank you for your comments and I will look into the deodorizer issue that you raise. We do use a Marriott approved deodorizer, but it should not be overpowering. Thank you for your feedback and hope you will stay with us again.
"Friendly and abundant breakfast"
The hotel is sitated in a ideal spot for eveining walks to nearby restaurants and within close range to business and college centers.Genuine Expedia guest review
"just out side city"
nice place needs a little better cleaning and roof leak repairs convenient to cityGenuine Expedia guest review
Nice hotel...cleaning could be more on point! Shuttle for $6 to head downtownGenuine Expedia guest review
THIS HOTEL IS WAY OVER PRICED. THEY CHARGE FOR JUST ABOUT EVERYTHING. WIFI IN ROOM $$. BREAKFAST$$. SHUTTLE INTO TOWN $$. THERE IS NOT A TV CHANNEL LISTING IN THE ROOM ( YOU HAVE TO GO DOWN TO THE FRONT DESK AND ASK FOR IT!). THE DECOR IS DATED. THE DOORS HAVE RETURN SPRINGS AND SLAM SHUT. THE WINDOWS ARE OLD AND CLOUDY. BETTER TO STAY AT ANOTHER HOTEL […] CLOSER TO HISTORIC DISTRICT. Read moreGenuine Hotels.com guest review
The staff at the front desk were exceptional and the Aqua Lounge waitress and bartender were attentive and very helpful regarding directions in the area. In the restaurant, our waiter was very polite, food was great and reasonably priced. Great stay.Genuine Expedia guest review
"excellent hotel with friendly staff"
W e were very pleased with our stay..Our family was participatiing in the Cooper River Bridge Run and it was convenient to downtown and other locations that we visitedGenuine Hotels.com guest review
"not worth it"
try AirBnB.Genuine Hotels.com guest review
"Great Hotel conveniently located"
I really enjoyed my stay at the Charleston Marriott. The hotel staff was very friendly and helpful. Next time in town, I will come back to this hotelGenuine Expedia guest review
Nice clean vibrant stay. Friendly staff.slept well. Clean oink search proximity to downtown.Genuine Expedia guest review
Close to church and wedding Good shuttle to downtownGenuine Expedia guest review
I had to give a talk at the Citadel at 830 in the morning. The hotel was nearby and for me very luxurious .The bedding was very comforatble and the breakfast in the room option was only 16.00 and gave me a good breakfast without having to wait. I wished I had come earlier to use the pool. It is a grat price for a Charelston location near everythingGenuine Hotels.com guest review
"Very nice hotel."
It was a very nice hotel with nice staff especially the guy that checked us in. He was from Jamaica . A little crowded the first night which was New Year's Eve, but we had an end room so it was quiet.Genuine Expedia guest review
"Don't Stay Here"
Small corner room that reeked like bleach, outdated furnishings, tiny bathroom with no hot water in the morning, unexplained additional charges on my credit card, and when you complain nothing is done about it. I will not be staying at this hotel again and after the response by corporate to my complaints I doubt I'll be staying in another Marriott.Genuine Hotels.com guest review
"Average at the best"
Hotel staff was very nice and helpful, but the rooms need some maintenance. HV/AC system needs work. Hotel dinning is over priced and food quality is poor. There is a charge for WiFI and internet services, but they did deduct the charge when I complained. It is apparent that they are primarily set up conference services.Genuine Expedia guest review
Stayed in their suite. Bed was rock hard. The shower was so dirty I wanted to wear socks in it. The bathroom was the tinyest I have ever been in, it was the size of a small broom closet. The staff was rude and had a snobbish attitude. The Guy that checked me in was eating and wiping crumbs from his mouth the whole time. I would avoid this place at all […] cost. Read moreGenuine Expedia guest review
"Clean and well appointed Hotel"
We were very happy with our choice of hotel to base ourselves in Charleston, with the hotel and facilities being of a very good standard. Rooms were nicely furnished with good views towards the river. The breakfast package presented great value for money with a diverse range of options to cater for everyone. Having onsite parking was an added bonus […] as we needed a car in order to visit plantations and readily visit the Historical attractions Charleston has to offer. Would highly recommend a visit to family and friends! Read moreGenuine Expedia guest review
Great hotel great staff. Hotel has car service with very friendly drivers great way to get around cityGenuine Expedia guest review
"Convenient to historic district"
Clean, affordable hotel with all the amenities located convenient to the historic district. A cab ride to the historic district ranged from $4/$7 per person. Not sure why such a wide range, so I might suggest negotiating your rate prior to accepting a service.Genuine Expedia guest review
Great Hotel. Customer service was excellent. Conveniently located, but need to drive to go anywhere. Great Marriott. Stay there every time I go to Charleston. Never a bad experience.Genuine Hotels.com guest review
Hotel was nice and the room was clean. Especially enjoyed the hotel restaurant and one of the wait staff. The concierge was very helpful.Genuine Expedia guest review
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