"it's an airport hotel"
it's an airport hotel -- so you should make sure you set your expectations accordingly. the service was generally okay, except for the valet which tended to get easily overwhelmed. the biggest issue was the dirt and grime on the windows -- it looked like the windows hadn't been cleaned in years, which if true because the hotel is doing its bit during […] the drought, then perhaps they should let their guests know. i'd only stay here again if travel through LAX required. Read moreGenuine Hotels.com guest review
The room had a slight odor. I wished the rooms were a little more sound proof. The hotel itself looks very nice as always. Also, I wish the parking lot wasn't so far away & a lot more affordable.Genuine Hotels.com guest review
"Great place and convenient locatiion!"
Very nice staff! Thank you!Genuine Hotels.com guest review
Good choice for airport access abilityGenuine Hotels.com guest review
We were there for just a few hours due to an early flight. Parking is not free. The first room we were given smelled like smoke although the facility is to be smoke free. The front desk got us a different room immediately. We learned we should have returned our rental car the night before our flight home because the hotel would have shuttled us to the […] airport for no extra charge. The room was beautiful. Read moreGenuine Hotels.com guest review
Hotel was on the warm side. It took a long time for the room to cool down to be comfortable enough to go to sleep. Other than that, it was great.Genuine Hotels.com guest review
"not the best"
The shuttle was slow to arrive and full, we ended up having to take a cab as we had already waited for 30 minutes. Arrived at the hotel and were quickly checked into our room however soon after another person was also checked into our room and opened the door, good thing we were dressed! The hotel remedied it by giving us a $40 voucher. Later on that […] day we tried to get back into our room and our keys weren't working so we had to go back down to the front desk to get new keys…yay! I ordered room service and got a soup and they forgot the spoon! the room was nice though and relatively quite given its so close to the airport. Read moreGenuine Hotels.com guest review
"Trying hard to keep happy customers"
Overnight stay after returning from Europe. Just wanted someplace near LAX to sleep before catching a morning flight. Very quiet room and clean, had some trouble getting the room temperature correct, odd that you have to close the bathroom door to use the toilet but whatever,a bit dated but OK. No in room internet unless one paid, but was available […] in the lobby area or the business center. Tried out the in hotel restaurant based on internet reviews as we just wanted something light to eat. Didn't live up to the ratings, in our opinion, but the manager did come by and ask. We were honest about the food since he asked. He recognized what we mentioned and felt it may be due to a large convention that was slamming the kitchen. Without asking he adjusted the charges and removed the poorly executed dishes. Commend him on this. Maybe the reviews are valid, just not on the day and time we tried, but we'd be willing to give both the hotel and restaurant another try. Read moreGenuine Hotels.com guest review
"All rounder Airport Hotel"
Is been a pleasant stay. Conveniently located near airport and free 24 hours airport shutter. Concierge provide all helps to hotel guest for LA Day tour and shuttle service to near by attraction at minimum cost. The room is pleasant and the hotel staff is helpful to get early check-in possible.Genuine Hotels.com guest review
"Good location to the airport, very quiet"
Had a wonderful stay, enjoyed the heated pool with spa. Good food to.Genuine Hotels.com guest review
Great service - location and attention to detail.Genuine Hotels.com guest review
Everything was excellentGenuine Hotels.com guest review
the room is cozy and l liked it a lot however, need to pay $20 for using the refrigerator which disappointed meGenuine Hotels.com guest review
"Easy for business"
I have stayed here a few times for business trips, central location, great service, nice hotel.Genuine Hotels.com guest review
"GREAT PLACE TO STAY BY LAX"
This is one of the nicest hotels I've stayed in near LAX. The shuttle was prompt---every 15 minutes---and the distance is very close. The staff was extremely nice and efficient, and the room was clean, modern, large, and comfortable.Genuine Hotels.com guest review
This was our 2nd stay here. The hotel is nice, location to LAX is great. Rooms are showing wear, carpet, bathroom tile and shower. Probably stay somewhere else next time fly into CAGenuine Hotels.com guest review
This hotel is near the airport, quite and clean. Reasonable rates. You need a car to get around the city.Genuine Hotels.com guest review
"Very nice hotel; good value, very close to airport"
Great customer service, fabulous location near LAX, very clean and nice roomsGenuine Hotels.com guest review
When I called for room service for a drink the person seemed like she was trying to discourage me. We actually went down to get it ourselves when she said it would be 45 to 60 minutes before we would get it.Genuine Hotels.com guest review
"Close to airport, no noise!"
Comfy beds! Got a great night's sleep before our flight. Neighborhood around hotel is so-so...and the fast food places couldn't get a simple order right....so eat before you get the to the hotel...or you'll have to make reservations to eat at the on sight restaurant. Loved the Sheraton because of the customer service and cleanliness of the room. Def […] stay there again!! Read moreGenuine Hotels.com guest review
"Perfect Spot for LAX Layover"
I needed a hotel room at last-minute, and found the Sheraton Gateway online at a great price. Large, very clean, quiet room. Modern decor. Lovely lobby and common areas, complete with a Starbucks for oatmeal and coffee the next morning. Fantastic gym with plenty of cardio and weight machines plus free weights and exercise balls. Gym has lots of large […] windows offering plenty of natural light and view of pool area. Will definitely stay here again. Read moreGenuine Hotels.com guest review
"Decent for the price"
Nice room. A/C worked well and the beds were comfortable. Nice bedding as well. Nothing to write home about, but for the price it was decent and very convenient to the airport. Definitely wouldn't stay here if I didn't need to go to the airport early in the morning thought. Many restaurants located within walking distance. The bar and restaurants within […] the hotel were nice and i would recommend them although they are on the pricier side. Read moreGenuine Expedia guest review
Response by Sheraton Gateway Hotel Los Angeles Airport Your perspective on your recent stay at the Sheraton Gateway Los Angeles Hotel is greatly appreciated. We’re elated to learn that you had a comfortable stay at a great value. With our complimentary airport shuttle, our location is a great and popular location for catching early flights out of LAX, and we wish you felt otherwise. We hope you will return again in the future.
"Very clean hotel... Convenient location"
My time @the Sheraton was exciting....the heated pool was cool along with the hot tub. The fitness room was very accommodating also... I enjoyed my corner suite....very roomy&comfortableGenuine Expedia guest review
Response by Sheraton Gateway Hotel Los Angeles Airport Our outdoor pool area is a great place unwind and we’re glad that you enjoyed taking a dip in our whirlpool. It’s great that our spacious corner suites provided you with a relaxing refuge for your city trip. Your review of the Sheraton Gateway Los Angeles Hotel is truly appreciated. Come see us again soon!
"Corner suite on 15th floor (top) at club level"
If you get the corner suite on the SPG Club level (15th floor) facing LAX runway, this hotel is fabulous. I'm not so sure about the other rooms, but i've never had a more peaceful stay as i did at this hotel in the suite i was given. i'm well traveled (ex mgt consultant and grew up with int'l travel bug parents) and have slept in lots of comfortable […] beds. the bed we had was SOOOO comfortable, one morning we slept until 10 am and i haven't done that since i was on PST while on a trip on the east coast. Very friendly and accommodating staff as well. the times i picked up the phone to call guest services, i was greeted with a lovely happy professional voice with just enough friendly warmth and all professionalism. when i stay near LAX again, this is definitely where i'll stay. the only downside was the self parking situation. if you forget to ask for the day pass ($17), you pay $14.95 every time you enter/exit. my bad, but hotel front pretty much said that's your fault (and it was). Read moreGenuine Expedia guest review
Response by Sheraton Gateway Hotel Los Angeles Airport As a frequent traveler, it’s incredible to hear that the Sheraton Gateway Los Angeles Hotel provided you with one of your best experiences ever! Our signature Sheraton Sweet Sleeper Beds are often a favorite among our guests and it’s great that you got plenty of rest on your stay. Our complimentary airport shuttle actually stops in our self-parking lot when departing from the hotel and we regret if you were not aware of this. We’re looking forward to seeing you again and we thank you for letting us know about your stay.
Our stay was great! My kids loved the pool. The rooms and beds were fabulous! We will definately stay here again.Genuine Hotels.com guest review
"Could not hear the planes and that's a good thing!"
Overall the hotel and the staff were great! The only thing that I would change is the parking. Either make self parking a little closer or more spaces (had to park far as this parking lot is shared with the airport overnighters).Also the self park said: 12.95 max and it actually 14.25 max. Or make valet cheaper 28 in and out is a little steep. The bed […] was so comfortable and the view was great! Room service and hotel bar were very friendly. I will stay there again the next time I do a staycation! Read moreGenuine Hotels.com guest review
"Central location to various city points"
We had a wonderful stay at this hotel, as usual. Everyone was very helpful, from the front desk staff to the cleaning lady who made sure we had everything we needed. Would definitely recommend to friends and family and we will certainly come back. It is a short distance from some of the sightseeing places we visited and it is close to freeways.Genuine Hotels.com guest review
It was very convent for my business in LAGenuine Hotels.com guest review
"The best hotel option near LAX"
I travel to Los Angeles frequently, and the Sheraton is the best option of all the hotels near LAX.. It's more stylish than the Hilton or Westin, and has a little more of a resort feel so it doesn't seem like all business.Genuine Hotels.com guest review
Nice atmosphere in lobby. Helpful staff. Big room, nice decor. Comfy bed. Great A/C. I'd come back any time.Genuine Hotels.com guest review
"Amazing hotel by the lax"
Great staff and great beds. I recommend this hotelGenuine Expedia guest review
Response by Sheraton Gateway Hotel Los Angeles Airport Thank you for your recommendation of the Sheraton Gateway Los Angeles Hotel. We’re pleased to discover that our signature Sheraton Sweet Sleeper Beds provided you with plenty of rest during your LAX stay. Visit us again the next time you’re in LA!
"Extended Parking Not Good"
We used the extended parking. Spaces very small. My Car was side swiped and hit and run. I would not use this hotel again for this reason. Valet exteneded parking is $35 per dayGenuine Hotels.com guest review
"Nice hotel close to airport and beaches."
It was a pleasant hotel, friendly staff, clean room, good location. The only negative point is that as it´s close to the aiport, it was a little noise because of the airplanes.Genuine Expedia guest review
Overall great. Just have to pay for parkingGenuine Hotels.com guest review
Good for a stop over night in LA. Clean, quiet room, very good service at checkin and guest services and hotel bar. Had a very good French onion soup at the bar.Genuine Hotels.com guest review
Very comfortable and welcoming.Genuine Hotels.com guest review
Hotel is about 5 minutes form LAX, perfect for a last night stay in LA if you have an early morning departure. Staff are extremely helpful and professional.Genuine Expedia guest review
Response by Sheraton Gateway Hotel Los Angeles Airport Your review of the Sheraton Gateway Los Angeles Hotel is greatly appreciated. We’re glad that the service you received from our staff was one of your favorite parts of your stay. In addition to being located near the airport, we are also near multiple beach locations and shopping facilities, which our Ocean Express shuttle can transport you to. We welcome you to return on your next trip to Los Angeles.
I used to be a preferred customer and receive the rack rate. How can I get that on my next stay ?Genuine Hotels.com guest review
The only thing wrong with this hotel is parking. You have to pay 17 or more EVERY DAY just for parking. That's either to Valet or self park. There is no free parking anywhere. Maybe you guys should include parking with the purchase of a room for two or more nights.Genuine Hotels.com guest review
"Good hotel near airport not convenient for visits"
The Sheraton is within minutes from the airport and there is a complimentary shuttle that takes you there. Check in was smooth and the room was very comfortable, spacious and clean. Ameneties were also good. This is a large hotel so it can at times feel busy, particularly around the reception area. I regretted the hotel location. Public transportation […] is not one of the strengths of Los Angeles so I would not recommend staying there if your plan is to visit, unless you are planning to rent a car during your stay (cabs/uber will turn out too excpensive). Read moreGenuine Hotels.com guest review
"Nice hotel if you don't mind plane noise"
Nice hotel, located close to LAX. Inexpensive, with great serviceGenuine Hotels.com guest review
nice hotel comfortable beds close to airport nothing moreGenuine Expedia guest review
Response by Sheraton Gateway Hotel Los Angeles Airport Thank you for your review of the Sheraton Gateway Los Angeles Hotel. We’re glad that resting in our signature Sheraton Sweet Sleeper Beds was one of your favorite parts of your stay. Come back and see us again!
"great hotel for lax"
Great location good valueGenuine Hotels.com guest review
I enjoyed my stay very much and thought the hotel and service were very good. I especially liked the voucher for not having my linens and towels changed daily. I also thought the outdoor cabana for massage was lovely, even though I did not have time to schedule one.Genuine Expedia guest review
Response by Sheraton Gateway Hotel Los Angeles Airport We’re thrilled that you enjoyed our stay and took part in our Make a Green Choice Program! Providing great service to our guests is our top priority and it sounds like we hit the mark when it came to your experience. Hopefully you’ll have an opportunity to spend some time in our poolside cabanas on a future visit. Thank you for commenting your stay at the Sheraton Gateway Los Angeles Hotel.
"close to lax"
convenient location to lax airport.nice hotel and excellent Italian restaurant.Genuine Expedia guest review
Response by Sheraton Gateway Hotel Los Angeles Airport Thank you for your review of the Sheraton Gateway Los Angeles Hotel. It’s great that our location and dining options added convenience to your trip. Visit us again the next time you visit LA!
"OK but no free Internet access"
Everything OK, but need to pay for wi-fiGenuine Hotels.com guest review
"Perfect Airport Stopover Hotel"
Very comfortable, easily accessible form LAX, great amenities!Genuine Hotels.com guest review
Top rate service during a late check-in from airport before driving trip. Friendly desk service from both manager and desk clerk Jose was especially welcoming and friendly.Genuine Hotels.com guest review
Overall good value for what I needed on a recent business trip. Close to airport, accessible food/drink, comfortable/clean room.Genuine Hotels.com guest review
"Not bad. But..."
The guests by car have to use valet parking or public airport parking. There is no refrigerator in the room and poor choice of restaurant. The restaurant paparazzi is so nice.Genuine Hotels.com guest review
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