Sheraton Springfield Monarch Place Hotel - Springfield

I was there for a conference. Parking across the street was a little bit of a nuissance, but whereas it cost $12/d with come-and-go, I won't complain. It is easy to access, staff were uniformly friendly and helpful. The plated dinners (for a conference gathering), though served in a nice manner were so-so. I wish I had opted not to prepay for the conf. […] meal and found something local. $325 for 2 nights was a pretty good deal given the hotel has a pleasant interior and amenities and very accommodating staff. Two thumbs up. Read more

Genuine Hotels.com guest review

Perfect place for business people

Genuine Hotels.com guest review

The hotel was filthy and extremely loud! I booked this hotel because it was within distance to Springfield College where my son was competeing in a swim tournament. I chose this hotel not only for its location but for it amenities work out room & pool it portrayed in its reviews. The pool was dreadful! It was not large nor did it have lanes. It had […] hair floating in the water & the water was so unclear that my son and his private instructor couldnt see the bottom of the pool with their goggles on. There were clumps of hair everywhere on deck &chairs were brown not from color but from filth. I also chose this hotel because of its so called "fitness room" - which was not a room but a small area holding only few machines. Needless to say I was displeased, I chose this hotel because my son needed to do laps and prepare himself for competition, but instead he had nothing! During the night it was extremely loud, people, adults and children were running about the halls and slamming doors. Music was played at high volume until about 2:30am. I attempted to contact the front dest but no one answered. The parking was rediculous. Hotel guests did not get prioroty in the hotel garage but had to park down the street in a unsecure parking lot and walk to the hotel. I do not recommend this hotel. I did complain to management and to Hotels.com. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

All was quite nice - only one thing - bottom sheets should cover entire mattress. Feet need it too!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was a little disappointed when I first checked in to find out that the room I had reserved online was *not* the room that I was assigned. Although, the room was comfortable and clean, we unfortunately had some noisy neighbors and housekeeping knocked on the door before 9 am. Other than that, the location was great for our visit the Basketball Hall […] of Fame, and the continental breakfast at Picks was very good. Read more

Genuine Hotels.com guest review

This is the second time I"ve stayed here. The hotel is conveniently located off I-91 in downtown Springfield. Not a lot of activity in the area, although dining, museums and other venues are within walking distance. The hotel itself is contemporary, the staff is efficient. The rooms are spacious enough and clean. Other amenities include an office/computer […] center, pool and health club, although I didn't make use of them. Parking is available for an additional charge. I would certainly recommend the Sheraton if you are looking for a comfortable place to stay in this region. Read more

Genuine Hotels.com guest review

The Internet is not compatible with Safari. For iPad and iPhone users this is a huge problem. There are other browsers but they still use a Safari platform which causes the problem

Genuine Hotels.com guest review

As usual the Sheraton is consistent, clean, comfortable and my first choice every time!

Genuine Hotels.com guest review

I stayed in Marriott in October and just wanted to see if the Sheraton was just as nice. Didn't measure up to Marriott, but was alright for the price. No refrigeration and microwave in the room. The room had a tiny bit of a smell when I first entered. Had to called several times to get the room cleaned on January 1 before 12:30 p.m. Lots of noise could […] be heard the night of December 31st. Last, the fitness center was being renovated. Good things: brunch price was good, room size was fine, and bed was comfortable. Read more

Genuine Hotels.com guest review

nice location, clean hotel, good price, Restaurant food was very good.

Genuine Expedia guest review

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Genuine Hotels.com guest review

checkin was unpleasant. the receptionist was unfriendly (borderline rude) and none of the key machines worked.

Genuine Hotels.com guest review

They don't make it clear on their website or hotel.com, but they whack you $13 a night to park. And they don't even come close to having enough space, so you have to park across the street in the overflow lot. Also, quite loud. They had kids running up and down the halls at 7:30am and they sounded like they were in my room. I would not stay here ag […] ain. Read more

Genuine Hotels.com guest review

Hotel was a five minute walk to the Springfield Symphony Hall. Restaurant at the hotel was a bit pricey but food was great.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I was told that the hotel wouldvalidate parking and when we arrived they charged us $12.95. -We were very dissatisfied

Genuine Hotels.com guest review

Room service only brought one utensil set up for three people and the Front desk check out lady was rude

Genuine Hotels.com guest review

the hotel decor felt very old and dated. The room was clean and neat, teh bed very comfy, and the location and parking very convient. Do not arrive before the scheduled check-in time as your room will likely not be ready , even as little as a 1/2 hour early. Desk staff was a bit surly early on but warmed later. The sports bar was very good, pleasant […] and nidely priced. The breakfast buffet, however, should be avoided at all costs. Read more

Genuine Hotels.com guest review

Really Liked the Sheraton. Close to everything. Wish they had lobby coffee service available. Didn't appear to have a business center.

Genuine Hotels.com guest review

I was traveling through Springfield, MA with my dog and everyone at the hotel was more than pleased to have her their. The service was excellent!

Genuine Hotels.com guest review

Very clean and comfortable. Excellent value and convenient to most points of interest in and around Springfield. We were delighted with our stay.

Genuine Hotels.com guest review

Nice hotel, convenient location! We will stay here again!

Genuine Hotels.com guest review

Beds and bedding was perfect - clean, white, firm and fluffy!

Genuine Hotels.com guest review

Love it they have best pillow and cleans room ever

Genuine Hotels.com guest review

The hotel was nice, but we did not get the type of room we reserved. We were moved form a single king to a double queen because Expedia is a third party reservation. So use caution when making room arrangements.

Genuine Expedia guest review

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Genuine Hotels.com guest review

We enjoyed our stay here...especially since we made a last minute decision to stop off to visit the Basketball Hall of Fame. Decided to book the room from the road en route to Springfield and even managed to sign up for hotels.com while on the road too. BTW - I was not driving while doing this...I was the passenger.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We only stayed for one night. Everything worked and was clean in this massive hotel. The receptionist was unnecessarily cold.

Genuine Hotels.com guest review

Hotel was in a great location. The room was great and nicely decorated and comfortable. The common areas are in need of up keep. Elevator speaker is in need of repair and has been for weeks as this is my second time in the hotel in a month. The staff is excellent and attentive to your every need. I will stay here again.

Genuine Expedia guest review

The service at the hotel was very good, the check-in process was quick and efficient. We requested late checkout and they were quick to accomodate us. We ate breakfast at the hotel and it was just ok, I should have gone to Dunkin Donuts. There Starbucks coffee was excellent the eggs ok, but the breakfast potatoes were terrible. It was over priced for […] what you get. The room was good, it was clean, but a few stains on the carpet. The bed was not very comfortable and sqeezed everytime you moved. I am use to a much firmer mattress. We went to the pool and the water seemed cloudy..I tried not to think about it, but the water was not as clear as I would have expected. We were there for a personal event and only stayed one night. I have lived in Massachusetts my whole life and never really ventured into Springfield and now know why...the area is depressed, empty store fronts, poverty stricken and at times I felt very unsafe. I felt more safe in Manhattan than I did in Springfield. There was one decent restaurant that would could find, everything else looked horrible. Not going back to that area anytime soon, but the Sheaton served it's purpose. Read more

Genuine Hotels.com guest review

Actually, it was very nice, but the parking was horrible, there were no signs (or personnel) to direct you to anything (such as parking, restaurants, pool, etc.), no free internet in the rooms, and even though I booked well in advance, I wasn't given a 1st or 2nd floor room, which is really no huge deal. Sometimes, though, the little things build up […] and during a 99-degree heatwave, it was pretty sucky having to tote luggage, etc., through un-airconditioned walkways and hallways to get to the parking lot across the street. People much nicer, though, than at the Hilton in the same city. FYI. :) Read more

Genuine Expedia guest review

Clean room. All the amenities. Convenient parking

Genuine Hotels.com guest review

Excellent, but parking on Friday night was a problem

Genuine Hotels.com guest review

When we arrived there was no doorman or bellhop, or valet parking, so things were a little confusing. However, the check-in was fine, and our room was cleaned beautifully. The TV remote was screwed up, and no one was on during the weekend who could fix it. Parking is extra, though the charge is reasonable, and wireless internet is also extra. The hotel […] is right in the center of downtown, which isn't so wonderful, particularly on the weekend. The restaurant in the hotel has a very reasonable Sunday brunch, not to be missed. The layout of the hotel makes for too much noise. There's a large internal atrium top to bottom, so the noisy kids running around two stories down can be heard everywhere. It didn't help that someone pulled a fire alarm at 4 a.m., but hey, the hotel can't be daddy and mommy. Read more

Genuine Hotels.com guest review

I was very impressed with this hotel! I would highly recommend staying here & would stay again if in the area. My breakfast at the hotel dining room was fabulous!

Genuine Hotels.com guest review

I booked this while traveling across the country driving a moving truck, and the location wasn't ideal for that. However the hotel is very nice, and the room comfortable. Amenities were pretty good, including a nice hotel bar. However they do "nickel and dime" you for every little thing, which is expected when I'm traveling on business but annoying […] when it's personal travel. I would recommend the hotel to others, but probably would have chosen a different place for my circumstance. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

air conditioning in the room could have been colder

Genuine Expedia guest review

Asked for 2 double beds, they gave us 1 king size for 4 people. Tried to make the best of it by asking for more blankets and pillows, so someone could sleep in the chair, 3 different times and they never came. Who puts a family of 4 in a room with one bed? seriously! Get a clue people! Too expensive for that kind of lousy service and stupidity.

Genuine Hotels.com guest review

we paid to park in the garage and found out the garage was full and they would not refund your parking fee.

Genuine Hotels.com guest review

Room was adequate-bartender at sports lounge coughing up a lung perhaps? check in staff sarcastic and rude...Pool forecast..cloudy with clumps of hair floating around...hot tubs "under construction"? Marriott across the way is better...

Genuine Hotels.com guest review

We went to a show at mass mutual center,the hotel location was perfect ,one thing is we the self park is a bit expensive.especially when we left no one check to see if we paid the 12.95?

Genuine Hotels.com guest review

My daughters thought it was a very nice stay :-) thats all that matters. Kind of upset the hot tub wasnt working booo but i did swim with the kids instead..

Genuine Hotels.com guest review

Nice enough hotel in great location for symphony, but a) pillows were too thick and b) highway noise was not adequately blocked out of roadside room.

Genuine Hotels.com guest review

Ran out of hot water after a brief time in the shower.

Genuine Hotels.com guest review