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  • Sheraton Universal Hotel
  • All hotels in Universal City, California, United States
All hotels in Universal City, California, United States
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1 room,  2 adults 
Adults Children
Room 1:

Sheraton Universal Hotel - Universal City

34.138751, -118.358492
3.5 stars
333 Universal Hollywood Drive, Universal City, CA, 91608 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $169
available on 05/26/13
Price Match Guarantee
4.0 477 5

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    Landmarks near Sheraton Universal Hotel

    • Gibson Amphitheatre Hotels - Universal City 310 yards
    • Universal City Station Hotels - Los Angeles 400 yards
    • Universal Studios Hotels - Universal City 810 yards
    • Universal CityWalk Hotels - Universal City 870 yards
    • Runyon Canyon Park Hotels - Los Angeles 1.4 miles
    • All landmarks in Universal City

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    Overview of Sheraton Universal Hotel - Universal City

    Comfy hotel with pool and free shuttle to Universal Studios

    A 5-minute walk from Universal Studios, family-friendly Sheraton Universal Hotel is centrally located for checking out behind-the-scenes Hollywood. You can use the hotel's free tram service to hit the theme park even faster.

    Onsite restaurant California's serves up regional cuisine, and you can grab an evening drink at Baja Beach Poolside Lounge or the glittery lounge bar, Mix. Guests can take advantage of the heated outdoor pool for a low-key hangout after sightseeing and studio tours.

    Modern guestrooms have WiFi access and comfortable beds with down duvets. Flat-screen TVs and video games can keep you occupied, but if you want a night out there’s in-room childcare available. Rooms have views of the Hollywood Hills or San Fernando Valley.

    You can work out on your own schedule in the 24-hour fitness center if you didn't wear yourself out with all that walking at Universal.

    You can walk to the shops, restaurants, and movie theaters of Universal CityWalk in about 5 minutes. For more Hollywood action, it’s a 3-mile drive to tours at Warner Brothers Studios.
    Image of Sheraton Universal Hotel, Universal City
    4.0 out of 5 Excellent (477 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Everyone was very professional , it was sooo close to universal studios and universal city walk I want to go back!!! definitely will soon , my boyfriend... and I had a great time! by a Hotels.com guest on 05/07/13

    Guest Rooms

    Change search
    Enter dates to check prices
    1 room,  2 adults 
    Adults Children
    Room 1:

    Traditional King- Non Smoking

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king Sheraton Sweet Sleeper bed. Light wood furniture. Armchair with ottoman. Framed vintage photographs. High-speed Internet access (surcharge). 32-inch LCD TV with premium cable channels, pay movies, and video games. iHome clock radio with iPod dock. Coffeemaker. Bathroom with marble floor, makeup/shaving mirror, and BLISS bath products. In-room safe. Refrigerator available on request. Nonsmoking.

    Room Details

    • Air conditioning
    • Climate control
    • Coffee/tea maker
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Daily housekeeping
    • Designer toiletries
    • Desk
    • Down comforter
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • LCD TV
    • Makeup/shaving mirror
    • Pay movies
    • Premium bedding
    • Premium TV channels
    • Refrigerator (on request)
    • Rollaway/extra beds available
    • Turndown service (on request)
    • Video-game console
    • Voice mail
    • Wake-up calls

    Lanai King

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king Sheraton Sweet Sleeper bed. Balcony. Pool view. Exterior-corridor access. Floors 1-3. 350 square feet. Armchair with ottoman. Framed vintage photographs. Wireless Internet (surcharge). 32-inch LCD TV with premium cable channels, pay movies, and video games. iHome clock radio with iPod dock. Coffeemaker. Refrigerator available on request. Bathroom with marble floor, makeup/shaving mirror, and Bliss bath products. In-room safe. Nonsmoking.

    Room Details

    • Air conditioning
    • Climate control
    • Coffee/tea maker
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Daily housekeeping
    • Designer toiletries
    • Desk
    • Down comforter
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • LCD TV
    • Makeup/shaving mirror
    • Pay movies
    • Premium bedding
    • Premium TV channels
    • Refrigerator (on request)
    • Rollaway/extra beds available
    • Turndown service (on request)
    • Video-game console
    • Voice mail
    • Wake-up calls

    Double Non-Smoking

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    Two double Sheraton Sweet Sleeper beds. Light wood furniture. Framed vintage photographs. High-speed Internet access (surcharge). 32-inch LCD TV with premium cable channels, pay movies, and video games. iHome clock radio with iPod dock. Coffeemaker. Bathroom with marble floor, makeup/shaving mirror, and BLISS bath products. In-room safe. Refrigerator available on request. Nonsmoking. Rollaway not available in 2-bed rooms.

    Room Details

    • Air conditioning
    • Climate control
    • Coffee/tea maker
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Daily housekeeping
    • Designer toiletries
    • Desk
    • Down comforter
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • LCD TV
    • Makeup/shaving mirror
    • Pay movies
    • Premium bedding
    • Premium TV channels
    • Refrigerator (on request)
    • Rollaway/extra beds available
    • Turndown service (on request)
    • Video-game console
    • Voice mail
    • Wake-up calls

    Traditional 2 Queen - Non Smoking

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    1 queen bed. Wireless Internet access (surcharge). 32-inch LCD TV with premium cable channels, pay movies, and video games. iHome clock radio with iPod dock. Coffeemaker. Bottled water. Refrigerator available on request. In-room safe. Bathroom with marble floor, makeup/shaving mirror, and Bliss bath products. Bathrobes. Nonsmoking.

    Room Details

    • Air conditioning
    • Climate control
    • Coffee/tea maker
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Daily housekeeping
    • Designer toiletries
    • Desk
    • Down comforter
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • LCD TV
    • Makeup/shaving mirror
    • Pay movies
    • Premium bedding
    • Premium TV channels
    • Refrigerator (on request)
    • Rollaway/extra beds available
    • Turndown service (on request)
    • Video-game console
    • Voice mail
    • Wake-up calls

    Club King

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    One king Sheraton Sweet Sleeper bed. Located in Tower. 325 square feet. Armchair with ottoman. Framed vintage photographs. Wireless Internet (surcharge). 32-inch LCD TV with premium cable channels, pay movies, and video games. iHome clock radio with iPod dock. Coffeemaker. Bottled water. Refrigerator available on request. Bathroom with marble floor, makeup/shaving mirror, and Bliss bath products. Bathrobes. In-room safe. Nonsmoking. Access to club with Continental breakfast and evening appetizers.

    Room Details

    • Air conditioning
    • Climate control
    • Coffee/tea maker
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Daily housekeeping
    • Designer toiletries
    • Desk
    • Down comforter
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • LCD TV
    • Makeup/shaving mirror
    • Pay movies
    • Premium bedding
    • Premium TV channels
    • Refrigerator (on request)
    • Rollaway/extra beds available
    • Turndown service (on request)
    • Video-game console
    • Voice mail
    • Wake-up calls

    Lanai 2 Queens

    Hotel Info: ‎1-866-539-8117‎

    See room information

    Room description

    Two queen Sheraton Sweet Sleeper beds. Balcony. Pool view. Exterior-corridor access. Floors 1-3. 350 square feet. Armchair with ottoman. Framed vintage photographs. Wireless Internet (surcharge). 32-inch LCD TV with premium cable channels, pay movies, and video games. iHome clock radio with iPod dock. Coffeemaker. Refrigerator available on request. Bathroom with marble floor, makeup/shaving mirror, and Bliss bath products. In-room safe. Nonsmoking. Rollaway not available in 2-bed rooms.

    Room Details

    • Air conditioning
    • Climate control
    • Coffee/tea maker
    • Complimentary weekday newspaper
    • Cribs/infant beds available
    • Daily housekeeping
    • Designer toiletries
    • Desk
    • Down comforter
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • Hypo-allergenic bedding available
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • LCD TV
    • Makeup/shaving mirror
    • Pay movies
    • Premium bedding
    • Premium TV channels
    • Refrigerator (on request)
    • Rollaway/extra beds available
    • Turndown service (on request)
    • Video-game console
    • Voice mail
    • Wake-up calls

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Pets allowed
    • Check-out time is: noon
    • Check-in time starts at: 3 PM
    • American Express
    • Diners Club
    • Discover
    • JCB International
    • MasterCard
    • Visa

    The Sheraton Universal Hotel is a smoke-free property.

    Amenities

    • General
    • Bar/lounge
    • Elevator/lift
    • Gift shops or newsstand
    • Patio
    • Poolside bar
    • Restaurant
    • Smoke-free property
    • Swimming pool - outdoor
    • Television in lobby
    • Umbrellas
    • See more facilities
      • Air-conditioned public areas
      • Ballroom(s)
      • Computer station
      • Luggage storage
      • Meeting facilities size (feet) -
      • Number of floors - 20
      • Number of meeting/conference rooms - 14
      • Self parking (surcharge)
      • Terrace
      • Total number of rooms - 451
      • Tours/ticket assistance
      • Valet parking (surcharge)
      • Wireless Internet access - surcharge
    • Rooms (all rooms include)
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Hair dryer
    • In-room childcare (surcharge)
    • In-room safe
    • Iron/ironing board
    • Makeup/shaving mirror
    • Rollaway/extra beds available
    • See more room details
      • Air conditioning
      • Climate control
      • Coffee/tea maker
      • Complimentary weekday newspaper
      • Daily housekeeping
      • Designer toiletries
      • Down comforter
      • Hypo-allergenic bedding available
      • LCD TV
      • Pay movies
      • Premium bedding
      • Premium TV channels
      • Refrigerator (on request)
      • Turndown service (on request)
      • Video-game console
      • Voice mail
      • Wake-up calls
    • Services
    • Parking garage
    • Porter/bellhop
    • Room service (limited hours)
    • Safe-deposit box at front desk
    • Security guard
    • Self parking
    • Spa tub
    • Tour assistance
    • Valet parking
    • Wedding services
    • View more services
      • ATM/banking
      • Concierge desk
      • Currency exchange
      • Express check-out
      • Fitness facilities
      • Limo or Town Car service available
      • Multilingual staff
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Business services
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Multiple small meeting rooms
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Renovation information

    The hotel will be renovating from 22 March 2013 to 31 October 2013 (completion date subject to change). The following areas are affected:

    • Spa tub

    Dining

    California's Restaurant - This restaurant serves contemporary cuisine prepared from organic and seasonal ingredients, in a relaxed setting. Hours are subject to change.

    Baja Beach Club Poolside Lounge - Seasonal poolside bar serving light snacks, buffet breakfast, lunch, and dinner. Children's menu available.

    In the Mix Lounge - This lobby lounge offers 58 different vodkas for happy hour, from Monday to Friday, as well as wines rated 90+ by Wine Spectator, for Sheraton Social Hour, on Tuesday and Thursday.

    Recreation

    The hotel has an outdoor pool with spa tub, and a large fitness center with a full range of cardiovascular exercise machines.

    The hotel also offers discounted day passes to several nearby fitness facilities, including LA Fitness, which is 3 miles away. Griffith Park is 6 miles from the hotel and offers golf, hiking, an outdoor pool, playground, zoo, bicycle rentals, and soccer fields.

    The recreational activities listed below are available either on-site or near the hotel; fees may apply.


    • Aerobics nearby
    • Basketball nearby
    • Bicycle rentals nearby
    • Bird watching nearby
    • Golf - driving range nearby
    • Golfing nearby
    • Helicopter/airplane tours nearby
    • Hiking/biking trails nearby
    • Horse riding/rental nearby
    • Ice skating nearby
    • Mountain biking nearby
    • Pilates classes/instruction nearby
    • Playground nearby
    • Racquetball/squash nearby
    • Running track/path nearby
    • Swimming on site
    • Tennis nearby
    • Yoga classes/instruction nearby

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for in-room wireless Internet: USD 9.95 (for 24 hours, rates may vary)
    • Self parking fee: USD 18 per day
    • Valet parking fee: USD 23 per day

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Universal City, California, United States
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    Area map

    Sheraton Universal Hotel San Fernando

    A short guide to San Fernando

    Simply known as “The Valley,” this sprawling area includes the suburbs of Encino, Northridge, and Van Nuys. But Burbank is the key attraction, as several movie and TV studios are based here. Universal Studios’ theme park combines tourism with the local craft. Griffith Park provides much needed green in a city known for its smog. Nearby, the Burbank airport is an alternative to LAX.

    see all hotels in Universal City

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Gibson Amphitheatre - 300 yards
    • Universal City Station - 400 yards
    • Universal Studios - 800 yards
    • Universal CityWalk - 900 yards

    1.0 - 3.0 mi

    • Runyon Canyon Park - 1.4 miles
    • Warner Brothers Studio - 1.5 miles
    • NBC Studios Burbank - 1.9 miles
    • CBS Studio Center - 2.0 miles
    • Hollywood Sign - 2.1 miles
    • Hollywood Bowl - 2.1 miles

    3.0+ mi

    • Burbank Bob Hope Airport (BUR) - 4.0 miles
    • Van Nuys Airport (VNY) - 9.2 miles
    • Santa Monica Airport (SMO) - 9.9 miles
    • Pasadena, CA, United States (JPD-Pasadena Heliport) - 11 miles
    • Los Angeles International Airport (LAX) - 14 miles
    • Hawthorne Municipal Airport (HHR) - 15 miles
    • Los Angeles Commerce Business Plaza Heliport (JBP) - 15 miles
    • Compton - Woodley Airport (CPM) - 18 miles
    • El Monte Airport (EMT) - 19 miles
    • Torrance Airport (TOA) - 23 miles
    • Long Beach Municipal Airport (LGB) - 25 miles
    • Industry Hills Heliport (JID) - 26 miles
    • Fullerton Municipal Airport (FUL) - 29 miles
    • La Verne Brackett Field (POC) - 33 miles
    • Palmdale Regional Airport (PMD) - 36 miles
    • Upland Cable Airport (CCB) - 39 miles
    • Chino Airport (CNO) - 42 miles
    • Palmdale Airport (WJF) - 42 miles
    • Orange County John Wayne Airport (SNA) - 43 miles
    • Santa Paula Airport (SZP) - 43 miles
    • Ontario Intl. Airport (ONT) - 44 miles
    • Oxnard Airport (OXR) - 49 miles
    All hotels in Universal City, California, United States
    Reviews
    • All (477)
    • Business (33)
    • Romance (25)
    • Family (101)
    • Friends (23)
    • Other (295)
    4.0 / 5
    Excellent

    Score breakdown (from 477 reviews)

    • 5.0
      (198)
    • 4.0
      (163)
    • 3.0
      (69)
    • 2.0
      (29)
    • 1.0
      (18)

    Average rating for:

    • Cleanliness
      4.2
    • Service
      4.2
    • Comfort
      4.0
    • Condition
      4.0

    Reviews: Overall

    • < Previous
    • Page 1 of 10
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    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "Convenient to must-see sights!!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Comfortable and fun stay!!
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Gloria
    US

    Sheraton Universal Hotel - Universal City
    2.0 / 5
    Fair

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night business trip in May 2013
    Santos
    US

    Sheraton Universal Hotel - Universal City
    3.0 / 5
    Good
    "Great hotel, but not really worth it"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      4.0
    The staff were incredibly courteous and accommodating, however our television did not work, and the room lacked things that hotels of similar caliber had (fridge, free wifi, etc.)
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in May 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    1.0 / 5
    Poor
    "Expansive & disappointing"

    • Cleanliness
      2.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      4.0
    Good location but very expansive. Not a satisfied customer!
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Khan
    US

    Sheraton Universal Hotel - Universal City
    3.0 / 5
    Good
    "Almost a 4"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Nice, clean rooms, friendly staff, great location. The layout of the bathroom was odd; water pressure was too low, and we were only given 3 towels where our resignation was for four guests; overall good experience.
    Genuine Hotels.com guest review
    1 night trip in May 2013
    Mike
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everyone was very professional , it was sooo close to universal studios and universal city walk I want to go back!!! definitely will soon , my boyfriend and I had a great time!
    Genuine Hotels.com guest review
    1 night romance trip in May 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night family trip in May 2013
    Nelda
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "If you are visiting Universal you are right there."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Staff very friendly.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Ganglepin
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Family trip
    May 3, 2013
    tony
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "great hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was great. Only complaint is that the valet was $25.00
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    Mike F
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "Hotel stay"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Convenient to where we needed to be. Nice hotel.
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    patrick
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Our stay was a good one. The location was perfect and staffing was very friendly! Sadly to say we do have one major complaint. Two out of three mornings that we were guest there was no hot water. we ended up having to take cold showers. If it wasn't for this one complaint the hotel would be a 5, but I have to rate it about 4.
    Genuine Hotels.com guest review
    2 night trip with friends in Apr 2013
    Tracy
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "Parking Charge"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Everything was fine just I can not believe they charge for internet service and parking??????
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Apr 28, 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "My new Go-to hotel!"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I stayed here with my boyfriend and small dog before our visit to Universal Studios. I can't say enough great things about this place! The service was amazing- from the wait staff at The Californian (restaurant), the bartenders at the bar in the lobby, the room service, bell desk, concierge, and the valet. They consistantly went out of their way to […] make sure that we were comfortable, and were all extremely friendly and responsive. The room was super comfortable. Best part- they are dog friendly, and do not charge extra fees for my four-legged friend. I'm definitely staying at Sheraton again, and will always look for one at any destination I plan to travel to. Read more
    Genuine Hotels.com guest review
    2 night romance trip in Apr 2013
    Gita
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "excellent location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    excellent service and location. Even You have checked out, but you still can park your car till midnight of that day. All people working in this hotel are friendly and helpful.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    1.0 / 5
    Poor

    • Cleanliness
      1.0
    • Service
      1.0
    • Comfort
      1.0
    • Condition
      1.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Apr 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Overall it was a nice stay. Hotel was clean, loved the linens. Had a great view. At our next trip to universal studios i will definitely be staying here again
    Genuine Hotels.com guest review
    1 night business trip in Apr 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    2.0 / 5
    Fair
    "Rooms are very dirty and old"

    • Cleanliness
      1.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      1.0
    Rooms are dirty this place use to be Nicer
    Genuine Hotels.com guest review
    Business trip
    Apr 10, 2013
    Frank
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "7 min walk from universal studios hollywood"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    over all great experience
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    christina
    US

    Sheraton Universal Hotel - Universal City
    2.0 / 5
    Fair

    • Cleanliness
      1.0
    • Service
      4.0
    • Comfort
      1.0
    • Condition
      2.0
    We felt that we overpaid to stay at a hotel due to its proximity to Universal Studios/City Walk. This hotel's lobby looks nice, but the rooms are dark and did not look clean, the walls had water stains, carpet looked dirty, our towels looked worn and yellowed, our beds were supremely uncomfortable, the room was cramped--not at all what I would have […] expected for the Sheraton brand or the price. I wish we had just paid the extra few dollars to stay at the Hilton. Customer service was fine, I didn't complain about my room. Read more
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    ERR
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "nice"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The hotel is clean and a short bus ride to universal studios. Breakfast was too expensive but has big portions. Would stay there again.
    Genuine Hotels.com guest review
    Family trip
    Apr 5, 2013
    Mish
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night family trip in Mar 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "Terrific hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I only wish I could have stayed a little longer, to explore the hotel and the surrounding Universal Studios area, but unfortunately, it was a quick business trip. This isn't probably the best hotel for a routine business trip because you're left wondering if you could have spent less elsewhere, but for a vacation in which the hotel comfort and beauty […] are important factors, the Sheraton feels just right. Read more
    Genuine Hotels.com guest review
    1 night business trip in Mar 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Room service was excellent. Very comfortable bed.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    Peggy b
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "excellent location"

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      4.0
    Location was great for Universal Park and City walk. Only 5 min walk. Never used shuttle. Pool was not heated and extremely cold. Guest services was great. Made dinner reservations for us. Lots of discounts at hotel. The $400 package that came with reservations on Hotels.com was useless. Close to all major attractions in LA area.
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    Jeri
    US

    Sheraton Universal Hotel - Universal City
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    silky
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Booked the Sheraton last minute to go to Universal studios and was really impressed with the staff's kindness. Everyone we dealt with seemed very happy and kind. Room was a little tight for the whole family but we weren't in there too long. All in all it's a nice place
    Genuine Hotels.com guest review
    1 night family trip in Mar 2013
    Bob
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Worst hotel I have ever stayed at. Stayed on the 18th floor and could still hear the freeway. Had topay 20.00 for parking. The Continential Breakfast sucked!!!!! and they charged my room 50.00. I will never stay in a Sheraton Hotel again. Motel 6 would have been better.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "Friendly staff, clean rooms, beautiful lobby."

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    And a Starbucks. The place to stay when staying in California. Close to Universal Studios, Hollywood, everything.
    Genuine Hotels.com guest review
    1 night trip in Mar 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night romance trip in Feb 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    2.0 / 5
    Fair

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    LUIS
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "Let's walk to Universal"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    The location of the hotel was great, we were walking distance to Universal Studios.(less than 5mins) When we checked in the front desk crew where great, enjoyed the complimentary glass of wine. Once we made it to the room my hubby thought it was really nice the view was awesome. Overall the stay had no complaints.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    WJK
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    My husband and I could easily walk to City Walk and Universal Studios which was a major perk. The staff was very friendly and helpful. The beds were amazing. No continental breakfast which would have made it perfect.
    Genuine Hotels.com guest review
    2 night family trip in Jan 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    Room amenities were meager, not sure what qualified this hotel for 4 stars? No cups in the bathroom, no ice bucket or glasses anywhere, just two towels...a bit stingy. Room was clean, but in need of paint and wood work (bathroom door was splintered). On the plus side, very comfortable bedding.
    Genuine Hotels.com guest review
    3 night trip in Feb 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "Walking distance to Universal Citywalk"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice hotel within walking distance to Universal Citywalk. Arrived early, so called to see if we could check in early, which we were able to. Front desk kept me on hold for 10 min; but then they upgraded us to 19th floor corner room with great view, and charged half for the parking.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "Pretty good"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Maybe not the best Sheraton in the world, but the location makes up for it. Great for visiting Universal and not too far from the subway/metro either. Rooms a bit small but well maintained. Probably one of the few areas in LA where you can kind of get by without a car (if you don't mind walking uphill/downhill).
    Genuine Expedia guest review
    Other trip
    Jan 27, 2013
    TH
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "Great Hotel in great location, next to Universal!"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    We normally stay at the Hilton at Universal City, but got a much better rate at the Sheraton. We liked the Sheraton much more. It was easy to move around, the staff was very friendly and the rooms very comfortable. Parking was easier too. They have a nice bar, and ample business center. We were in the rooms surrounding the pool, which we loved because […] we didn't need to take the elevator. While we didn't use the pool it is nice. Just two things I would point out: TV's should be high def nowadays, and the pillows are a disappointment considering how comfortable the beds are. Read more
    Genuine Expedia guest review
    Other trip
    Jan 23, 2013
    Don
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "Great hotel"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    The 2 rubber band boys at front desk where wonderful. My children loved them. They demonstrated exceptional customer service. Hotel was better than the Hilton or at least the service.
    Genuine Expedia guest review
    Other trip
    Jan 21, 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "Very close to Universal City Walk"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    First off...the staff was great. Very friendly, helpful...especially Joey. They made us feel welcome. The room was clean & beds were comfortable. We stayed in a 2 queen room. It was spacious, clean, no problem with anything in the room. It's close to UCW, so you can walk there & enjoy your day. I would recommend this hotel to everyone who wants to stay […] near UCW. Read more
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    Marin
    US

    Sheraton Universal Hotel - Universal City
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    Great location. Overall, a nice hotel. Staff was pleasant, the Hotel is a bit old, even with the recent upgrades.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    2.0 / 5
    Fair
    "Poor attitude to customer safety concerns"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    We found that one of our rooms had not been cleaned. We had to wait until almost midnight before we could occupy the room. We reported on three occasions that locks in both our rooms were not functioning correctly. The manager advised someone would investigate, but nothing was done.
    Genuine Expedia guest review
    Other trip
    Jan 7, 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    excellent service and very good location.
    Genuine Hotels.com guest review
    1 night family trip in Jan 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Romance trip
    Jan 4, 2013
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    5.0 / 5
    Outstanding
    "Pleasant hotel :)"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The Rooms were spacious, there was three adults and a teen in the room and we were not in each other. The room was very clean.
    Genuine Expedia guest review
    Other trip
    Dec 28, 2012
    Jo
    US

    Sheraton Universal Hotel - Universal City
    2.0 / 5
    Fair
    "Expensive for an average hotel."

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      3.0
    • Condition
      2.0
    The only reason I stayed at this hotel is because it is close to Universal Studios. Other than that, very expensive for pretty average room, lobby looks good but inside/hallways/doors/carpets need some major upgrading. Don’t forget the $25 parking per day and $10 Wi-Fi usage which was ridicules. No room service while we stayed there. I had to call the […] customer service to get some towels. I Will not stay at any Sheraton again. Read more
    Genuine Hotels.com guest review
    1 night family trip in Dec 2012
    Sam
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent
    "It is good"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    It is good . But When I went to the toilet, I saw some hair on the floor.
    Genuine Expedia guest review
    Other trip
    Dec 25, 2012
    A Traveller
    US

    Sheraton Universal Hotel - Universal City
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Business trip
    Dec 20, 2012
    A Traveller
    US
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