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Sheraton Universal Hotel, Universal City

3.5 stars
333 Universal Hollywood DriveUniversal CityCA91608United States of America, ‏‎855-239-9480
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Good3.6 / 5
Location
Great location
Service
Fantastic service
Value for money
Poor value for money
Room
Room is not nice
1022See all 1,022 Hotels.com reviews
From 1,328 reviewsTripAdvisor Traveller Rating

Sheraton Universal Hotel, Universal City

Hotel Info: ‎866-539-8117‎

from $249
  • Club Room, Business Lounge Access
  • Standard Room, 1 King Bed, Lanai
  • Club Room, 1 King Bed
  • Suite
  • Room, Lanai (Lanai)
  • Standard Room, 2 Queen Beds, Lanai
  • Club Room, Accessible
  • Traditional Room
  • Room, Accessible (Roll In Shower)
  • Room, Accessible
  • Room, Accessible
  • Club Room, 1 King Bed
  • Club Room, 2 Double Beds
  • Traditional Room, 2 Queen Beds
  • Club Room, 2 Double Beds
  • Room, 1 King Bed, Corner
  • Room, 1 King Bed, Poolside (Lanai)
  • Executive Suite, 1 King Bed
  • Room, 2 Double Beds
  • Room, 2 Double Beds, Poolside
  • Traditional Room, 2 Double Beds
  • Traditional Room, 1 King Bed
  • Traditional Room, 1 King Bed
  • Double Room, 2 Double Beds

At a glance

Key facts

Hotel size

  • This hotel has 457 rooms
  • This hotel is arranged over 20 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is Noon
  • Express check-out

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Pets

  • Pets allowed

Internet

  • Free WiFi in public areas

  • WiFi in rooms *

Transportation

Parking

  • Valet parking *

Other information

  • Smoke-free property

Also known as

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel

Optional extras

Self parking costs USD 28 per night with in/out privileges

Valet parking costs USD 32 per night with in/out privileges

Rollaway beds are available for USD 25.00 per night

Breakfast costs between USD 21 and USD 30 per person (approximately)

WiFi is available in guestrooms for USD 9.95 per night (rates may vary)

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Outdoor pool
  • Fitness facilities
  • Spa tub
  • Bicycle rentals nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
Working away
  • Business center
  • Number of meeting rooms - 14
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - true
  • Conference space size (meters) -
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator/lift
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Down comforter
  • Premium bedding
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Designer toiletries
  • Hair dryer
Be entertained
  • 32-inch LCD TV
  • Premium TV channels
  • Video-game console
Stay connected
  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
Food and drink
  • Refrigerator (on request)
More
  • Daily housekeeping
  • In-room safe

Sheraton Universal Hotel, Universal City’s small print

Also known as

  • Hotel Sheraton Universal
  • Hotel Universal
  • Sheraton Hotel Universal
  • Sheraton Universal
  • Sheraton Universal Hotel
  • Universal Hotel
  • Universal Sheraton
  • Universal Sheraton Hotel

Optional extras

Self parking costs USD 28 per night with in/out privileges

Valet parking costs USD 32 per night with in/out privileges

Rollaway beds are available for USD 25.00 per night

Breakfast costs between USD 21 and USD 30 per person (approximately)

WiFi is available in guestrooms for USD 9.95 per night (rates may vary)

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Good 3.6 /5 from 1022 reviews

Sheraton Universal Hotel, Universal City
Excellent4.0 / 5
Great location for Universal Studios Hollywood
Beautiful view of LA. Very comfortable beds. They have a shuttle to and from Universal Studios Hollywood that runs every 15 minutes which is a big plus. Only downside was the wait for the elevators, but overall great stay.
1 night family trip
Sheraton Universal Hotel, Universal City
Fair2.0 / 5
Experience at Sheraton
I made a complain about the room. Bathroom door didn't want to close. Our room door was the same way. The floor was very dirty and Stan. It was a disappointment. The service was good but they should have offer us another room. Not at all a 3.5 start it 4 start rates.
3 night family trip
Sheraton Universal Hotel, Universal City
Poor1.0 / 5
Not worth the price you pay
for the price I paid I expected free wifi. Wifi was $10.00. Parking was $30 a day and there was no where else to park. The air condition was set and would not go higher or colder. The bathroom sink was clogged and took for ever to drain. When we came back to our room our room keys were deactivated and didn't work. We had to wait for security to come with new keys. Definitely not worth the money I spent. Was not worth the price I paid a night. Will never go there again!!!!!
2 night family trip
Sheraton Universal Hotel, Universal City
Good3.0 / 5
They took 2 deposits and then charged my card before checkout when I wanted to pay cash for my extras. The TV didn't work that well either. For the price, I will do Hilton next time.
1 night trip with friends
Sheraton Universal Hotel, Universal City
Outstanding5.0 / 5
The staff was very friendly and helpful.
2 night family trip

See all reviews

Sheraton Universal Hotel, Universal City

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