"Bad experience-Did not honor confirmed reservation"
We arrived, with confirmation in hand, only to learn that they had no room for us! They had given our room to a "special delegation!" We had chosen this hotel because it was closest to the Grand Place. Staying here would have made it easier for us to get around in order to have a day of sightseeing since my wife has had knee replacement surgery. Hotel […] staff had rebooked us at a hotel MUCH further away that required taxi cab ride to get to the major areas for sightseeing. Upon complaining, the hotel staff had a driver take us to the new hotel, but we still had to take taxis for the rest of our activities for the day. The only redeeming thing was the hotel sent a driver the next morning to take us to the airport so we would not have to hire a taxi and then take the train to the airport. Read moreGenuine Hotels.com guest review
"Window with fire escapeE"
While location was great and people very helpful, room was dark because of steel wall and fire escape outside our window. The decor was basic. We arrived in the morning and yet this is the room we got. Looked at diagram and this was basically the worst room at hotel.Genuine Hotels.com guest review
"Top notch, except residual cigarette aroma in room"
Location, staff, and service at the hotel all extremely impressive, and justifying of high marks. My only complaint was that my non-smoking room had clearly been converted from a former smoking-class room and still bore some of the scent of stale cigarettes. Other than this small inconvenience, I would have rated the experience at 4 to 5 stars.Genuine Hotels.com guest review
"Gorgeous hotel but you must walk from the train!"
If you are arriving by train, be sure to map your way from the station to the hotel as the taxi drivers will not take you since it is so close. I wasn't aware of this and ended up walking for 45 mins before finding the hotel. The driver had drawn me a map but needless to say it wasn't the best. The staff was apologetic and helpful. The room was a welcome […] delight! I had a wonderful shower with warm towels and the bed was so comfy! I arrived back from a concert late and the walk was quite scary! Men were outside all of the bars in the streets making lewd comments as I walked by. It was the best time to take a picture of the Manneken Pis though -- no crowds! Read moreGenuine Hotels.com guest review
"Only place to stay for convenience"
Amazing location. Walk out the door, turn left and you are staring athe Grand Place. Everything for the sophisticated tourist is within easy walking distance. The staff at the hotel is professional and very courteous. The concierge is exceptional. The Italian restaurant is excellent.Genuine Hotels.com guest review
"Very nice but noisy."
Great location. Nicely appointed rooms. Unfortunately lots of noise from the pedestrian street until very late (2-3 am) and again early in the morning ( garbage trucks and street cleaning).Genuine Hotels.com guest review
Great location and outstanding service. The concierge, Marc, what a gem!!Genuine Hotels.com guest review
"Perfect hotel in perfect location"
We LOVED this hotel. The staff was so friendly and so helpful. They were able to check us in early to our gorgeous room. We told the concierge we only had a short time in Brussels and asked her to recommend the highlights. She mapped us out a great walking tour to see the highlights and made several recommendations. The food we ate was awesome all based […] on her suggestions. The bed and shower were fabulous. It's right in the middle of everything - super close to the main square, yet inside the hotel it feels very relaxing. So you can walk to major sites in less than 5 minutes and then relax happily in your great room. Overall we were very impressed with this hotel and can't wait to go back. Will look to stay at other hotels in this group as well as we loved it that much. Read moreGenuine Hotels.com guest review
"Sets standard for customer service"
Great location,close to all sites. Very comfortable room with marble sinks, heated towel racks, and full on shower pressure. We enjoyed the on site restaurant, Bucconi Would return anytime!Genuine Hotels.com guest review
"If u want clean, organized &secured, this is the 1"
They are simply the best. U are safe, welcomed, recognized, they remember your name (bell men are wonderful and so helpful), maid service is 2x /day and amenities are wonderful.Genuine Expedia guest review
"Very good location"
Very good location, in the heart of the old city, few steps from grand place ,very nice stuff specially the conciergeGenuine Expedia guest review
"Nice hotel close too the square and Train station"
We had a lovely experience New Year's Eve was a busy noisy night Staff was very helpful concierge well informed Breakfast was served early enough for jet lagged TravellersGenuine Expedia guest review
"Best hotel in Brussels"
Cannot beat location off Grand Plaza, service, cleanliness, restaurant, bar, quiet sleeping, etc. Simply the best of the best.Genuine Expedia guest review
My wife and I really enjoyed our stay at the Amigo. We took the train from the airport to the Central train station and it was around a 10 minute walk to the hotel. Once we got there, our bags were stored until the room was ready. Our room was spacious and warmly decorated with a large bathroom and comfortable king bed. The staff was very helpful and […] courteous. Since the location is just off the Grand Place, we walked to restaurants and many of the shops and attractions we wanted to visit. We used the train system travel to other cities. We plan to stay at the Amigo whenever we're in Brussels. Read moreGenuine Hotels.com guest review
"Near Grand Place"
Very convenient location if you want to stay near the Grand Place.Genuine Hotels.com guest review
"Perfectly located one minute from the Grand Place"
Exceptionally service oriented. Terrific concierge (Christian, Mark and Haduc). Extremely helpful front desk.Genuine Expedia guest review
I've stayed in the best hotels around the world, and I'd say that the Hotel Amigo ranks among the very best in terms of service - it was impeccable!Genuine Hotels.com guest review
The entire staff was extremely focused on helping us have a wonderful stay.Genuine Hotels.com guest review
We stay in this hotel whenever we are in Brussels. The staff is wonderful the rooms and lobby are beautiful.Genuine Expedia guest review
"Great service, great hotel"
The Rocco Forte Hotel Amigo has great service. They seem to have thought of everything that you may need. The rooms are comfortable, clean and well appointed. The location in just steps away from the Grand Place. I would definitely return to this hotel.Genuine Hotels.com guest review
"You won't find a better hotel"
Every thing about our stay was perfect from start to finish. From the reception at check in to the concierge's help throughout our stay, the beauty and spaciousness of the room and the coziness of the bar, hotels don't get any better. The location is also as convenient as can be for central Brussels, and we really felt taken care of every step of the […] way throughout the weekend. We will definitely go back! Read moreGenuine Hotels.com guest review
"A BRIDGE TOO FAR"
Slightly disappointed after experiencing the Rocco Forte experience in Berlin. Brussels needs a facelift as many of its buildings are now shabby, which is very noticeable in the Grand Place, around the corner from the Hotel. Amigo. The hotel, while considered a 5-star property, did not merit it in our book, but this is only the opinion of someone who […] merely stayed overnight and did not sample any meals, including breakfast. Read moreGenuine Expedia guest review
"Close to Brussels Central Train Station"
Hotel Amigo is a beautiful hotel with very nice comfortable rooms. It is very close to Central Station and we were able to walk to the hotel with our luggage. The room had a king size bed but was too small to accommodate a roll-away for our son. The room had all the amenities; bathrobes, slippers, shampoo, conditioner, lotion, shower gel, umbrella, […] water, and an electrical converter. We were disappointed that the hotel does not offer free wifi, but they have a business center where you can print out your boarding passes at no charge. Our room came with free breakfast which was very elegant and nice, but we had a steep additional charge for our son's breakfast. The bell service went above and beyond explaining everything about the room, and the concierge mapped out a walking tour of Brussels. Overall we really loved this hotel. Read moreGenuine Hotels.com guest review
"Great customer service"
Staff at Hotel amigo was very helpful - secured an early check-in (much appreciated) and printed down some train tickets for me at the front desk. Very nice, clean room. Restaurant Bocconi was very good as well.Genuine Expedia guest review
"Love this hotel"
We absolutely loved this hotel and would stay there again! The location of this hotel is absolutely perfect and the staff, rooms and service made it that much more exceptional. Our room was nice and if you leave one of the keys in the power slot when you leave, the air conditioning stays on! The cleaning, turndown, everything service was top notch […] and the bathroom was quite big (towel Warmer, pants press, good blow dryer). Again the location is absolutely unbeatable. Read moreGenuine Expedia guest review
"Excellent location,right by The Grand Place,"
Best stay ever. Very warm and welcoming staff. Excellent service. Manager personally came and greet us when we checked in, never happened with us so far. Excellent bar, enjoyed every evening with good wine before go out for dinner. Location of hotel half a block from Grand Place, you can literally see Grand Place from the hotel enterence. We felt very […] special at our stay and made our vacation very enjoyable. Read moreGenuine Hotels.com guest review
"Great hotel located just next to the Grand Place"
My wife and I had a great time at the Hotel Amigo. From the moment we entered the hotel, we received exceptional service. The room was also very nice. The best part of the hotel, is the proximity to the Grand Place. My wife and I don't travel often, and this was the first time overseas. This made it so much nicer to have a hotel so close to the att […] ractions. Read moreGenuine Expedia guest review
"Great hotel, better location"
This hotel is literally one block from the main city square which is one the most beautiful squares I have seen in Europe. All the must see sights are equally close by. The hotel is business class and very luxurious. The bathrooms were excellent and the service and knowledge of the employees was impeccable. I would highly recommend this hotel to any […] business traveler as well as vacationers. Great experience here. Read moreGenuine Hotels.com guest review
Satisfied with the comfortability and hospitality.Genuine Expedia guest review
"Abusive WiFi Charges"
Not a bad hotel at all, but watch out for the Internet charges: 10 euros for an hour, but if you check in for 15 minutes and check out, you lose the remaining 45 minutes. Quickly gets expensive if all you need to do is check your messages. We really dislike gotcha pricing.Genuine Hotels.com guest review
"Give Yourself the Gift of the Hotel Amigo"
Last week I spent one night at this exceptional hotel just off the Grand Plaza in Brussels. The hotel is quiet and beautiful and has all the amenities you might expect from a boutique luxury accommodation, but the very best aspect of The Hotel Amigo is the welcoming and knowledgeable staff. Everyone- from doorman to Reception to the multiple Concierges, […] to housekeeping- could not have been more friendly or accommodating. I have had the privilege to stay in some fine hotels, but none had a better staff. It really made for a experience worthy of a 5 start review. The rooms are beautifully appointed. I can also recommend highly the lounge for drinks and light meals- an oasis from the bustle of center city Brussels. I will -most definitely- return. Read moreGenuine Expedia guest review
"One of the best hotels in Belgium"
Outstanding!Genuine Hotels.com guest review
"Pricey but good"
Very nice hotel. Great service. I thought it was a bit pricey, but you get what you pay for I guess. Breakfast is a lot cheaper if you get it included, and it's pretty decent. I got it because I had to catch an early flight, but if you don't have to be anywhere early the location is central and you can easily find something elsewhere. Internet is not […] free, but supports iPass roaming, so if you have an iPass account you can connect for free. Read moreGenuine Hotels.com guest review
From the moment we pulled up to this hotel the staff here made us feel welcome. They were incredibly friendly and extremely helpful getting our bags to the room. You can’t beat the location either. We were there for the winter festival and were really impressed with everything there. The Winter festival is beautiful and well worth the visit. Manaquin […] Pis is also very close by. We only stayed one night but because of the great location, we really got to see a lot of the city. Read moreGenuine Hotels.com guest review
"Attention to detail lacking"
I cannot believe they don't offer free wifi. Very disappointing. Plus our outlet in the bathroom only occasionally worked. Not a "best impression" for a 5 star hotel. Location can't be beat! It's a superb area for sight-seeing.Genuine Expedia guest review
"Outstanding hotel for Central Brussells"
From the moment the doorman welcomes you through the time you discover the large rooms (by European standards), Hotel Amigo sets a high standard. In the heart of central Brussels, the hotel is an excellent starting point for your day. The one downside is that the hotel's restaurant food and service are only average, in contrast to the hotel itself which […] pays close attention to every detail. Room cleanliness is excellent as are all the usual amenities. I would definitely choose the hotel over and over again. Read moreGenuine Hotels.com guest review
"The Amigo is a Gem."
This hotel is a gem. Extremely quiet, great location, excellent service. The room was clean and spacious with maid service twice a day. The concierge team couldn't be more helpful. The way they anticipated our every need was almost "eerie" (in a good way). There was only one staff member who was rude and discourteous, a woman working in the bar area. I […] highly recommend this hotel. Read moreGenuine Expedia guest review
"Not five star"
Hotel was very disappointing, the room was clean but that's about all very plan and functional and there was no directory of services in the room. staff were helpful if approached but there no atmosphere in hotel and most shocking not one christmas decoration in December very disappointed overall and would not recommendGenuine Hotels.com guest review
"A Delightful Trip"
Brussels is an amazingly interesting city Modern and Traditional Historic and Charming ! The Amigo is very well run and cares about the comfort of its guests The room was extremely quiet( yet is in the middle of old town )as well as comfortable. The employees so caring . The luxury of turn down service in the evening , the restaurant is excellent and […] there is a bar menu in the lounge. Read moreGenuine Hotels.com guest review
"Easy. Nice. Recommended!"
Very centrally located, clean, friendly. Food not so great.Genuine Expedia guest review
"Luxurious hotel in the very heart of Brussels."
Hotel Amigo is the Brussels flagship of the luxury Rocco Forte Hotels chain. It is ideally located one-half block from the Grand Place, and it exudes elegance and luxury. The staff is very attentive, and the rooms are spacious and comfortably elegant. Robes, slippers, bottled mineral water, and turn-down service are all standard. The Amigo is a 5-minute […] walk from the Bourse station on the Brussels Metro, but many of Brussels' most famous sights are within easy walking distance. Read moreGenuine Expedia guest review
Excellent concierge service. Overall excellent service.Genuine Hotels.com guest review
Exceptionally lovely, capable and helpful staff - the staff is what what makes the visit a wonderful experience. Breakfast buffet was very good, rooms not luxurious but very comfortable. Every need was anticipated. Highly recommend.Genuine Expedia guest review
"Possibly Best Hotel in Brussels"
Amazing location in the heart of the old city - one block from the grand plaza. Perfectly clean. Very good air-conditioning. I don't know what else to say, except that I would not say anywhere else in Brussels.Genuine Expedia guest review
"great way to visit the city"
the room was very comfortable and the service was greeat. the express lunch was great and a great value. the staff was very friendly and healpfulGenuine Expedia guest review
This hotel is in the prime location, there are chocolate stores all around you. The food was superb. I had a wonderful time. The hotel is right next to the "grand-place" it feels like your in a postcard. You can tell the hotel has some wear to it but still looks good. The staff was very friendly.Genuine Expedia guest review
Amazing hotel and location-- but should offer free wireless internet in common areas/ lobby. And then it would be perfect.Genuine Hotels.com guest review
Perfect, but had problems the second day with leaky A/C, and moved to larger room. Clean, well run hotel. Remodeled and big, nice rooms. One minute from Grand Place. Good breakfast buffet, pricey, but they gave us an automatic discount when we checked in, which helped the cost of the breakfasts.Genuine Hotels.com guest review
Great hotel. Great area.Genuine Hotels.com guest review
Charming hotel with superb location. Staff couldn't be friendlier or more helpful.Genuine Expedia guest review
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