"DO NOT STAY HERE"
While the hotel lobby and entrance lives up to the pictures online the rooms are extremely outdated and down right creepy. We checked in at 6pm, I immediately called Hotels.com to inquire about a full refund and moving to a new hotel. While they were able to refund the remaining days I still had to pay for the first night. The hotel was so unsettling […] that we ate the one night charge and moved to another hotel. I was fully checked out by 7pm that same night. Overall look and feel reminded me of Cabin in the Woods and The Shining. No thank you! Read moreGenuine Hotels.com guest review
"Highly Recommend Metropole"
I was very pleased with all aspects of the Metropole. I had read some reviews that warned of outdated rooms, rude staff and faulty elevator that frankly had me a little concerned. I saw none of that at the Metropole. It was my first time to Brussels and the staff helped me out with the many questions I had, were attentive and very fast with service […] requests. Room was very nice and well attended to. The location was also fantastic, very close to the underground and shopping/restaurant district. I would recommend the Metropole to my friends and family, and have. Read moreGenuine Expedia guest review
Beautiful hotel, the oldest in Brussels, great location, the room was enormous and had all creature comforts. Hotel staff very helpful. Loved the doorman in his uniform.Genuine Expedia guest review
The hotel is very old and has maintained it's glory. The room was quite nice and clean. The hotel staff was very polite and helpful. Our only complaint was the non price listing of the breakfast buffet. We looked everywhere for it but decided to eat there nonetheless because of our wanting to have enough time to eat and get to the train station. When […] we found out the cost, we were a bit shocked ---56 euros for 2 people! At least the fod was good. Read moreGenuine Hotels.com guest review
"Lovely Belle Époque hotel recently refurbished"
Very nice except that breakfast was MUCH too expensive compared to a croissant and coffee available down the street for one seventh of the cost.Genuine Hotels.com guest review
The lobby is gorgeous. The rest of the enterprise has not yet got it all together. Our rooms were hot (in October) and the staff admitted the air-conditioning was not working properly. Open windows meant street noise. The staff was friendly, helpful on occasion. But the building needs work and even a good staff can't help that. A decent elevator would […] help--the antique lift off the lobby belongs in a museum. Read moreGenuine Expedia guest review
"Run down and shabby."
The hotel room was run down and needed to be updated, really pretty sad. I would never return here.Genuine Expedia guest review
The Metropole hotel was lovely. The service was more then good. However, it needs a moderate makeover: fresh coat of paint and new rugs. We did not understand about the Internet and its different speeds. I think, this is the Metropole, so internet should be free. It downgrades the hotel. We should have been advised when we registered. Although this […] hotel's lobby is stately, historical and stunning. We loved its location. Read moreGenuine Expedia guest review
"Great downtown location"
Metropole is very nice with a friendly staff. Bedding and bathroom amenities are great. New carpets would be nice. The free water and beer in fridge is a nice touch.Genuine Hotels.com guest review
"Would like to return someday."
Based on the great Expedia rate we received at this hotel, we thought we might get a closet. We actually received beautiful, spacious rooms. As in the other reviews, the elevator broke down and we had to be rescued, but it wasn't a real issue since we were "rescued" in a short amount of time. Our two rooms were spotless and comfortable. Unfortunately, […] one of our rooms smelled like something died in it. The hotel couldn't resolve the issue, so we shut off the air and opened the window. The hotel staff was otherwise very helpful and full of recommendations. We would love to return to this hotel if we make it to Brussels again. Read moreGenuine Expedia guest review
"Near a good restaurant area"
Enjoyed it much. The room was rather poky, especially considering the price, and the "view" of a roof and a wall was horrible. But the internet worked fine, the desk people and concierges were very helpful and kind. They suggested we email our boarding pass to them, and they printed it out and delivered it to us. If breakfast had only been included. […] . . Read moreGenuine Hotels.com guest review
"A historical excursion..."
While booking a trip to a weekend meeting in Brussels, I discovered what an excellent deal the Metropole is after the eurocrats go home. As an astrophysicist, I immediately leapt at the chance to stay at this historical hotel that played host some of the most important physics conferences of the 20th century. While I certainly got a liberal dose of […] history, the excellent upkeep of the hotel and its 21st century amenities were a pleasant surprise. For the rock-bottom weekend rates, you would hard-pressed to find more luxurious accommodations in Europe or even North America. Read moreGenuine Hotels.com guest review
"Great hotel for any travelers"
The Metropole was lovely and in a great location. So easy to get to a Metro station and go anywhere in Brussels. The hotel staff was friendly and very helpful. Breakfast at the hotel was superb. Again the staff made the experience memorable.Genuine Expedia guest review
Love Hotel Metropole, lovely room, was my 3rd time to stay. Awesome location, very friendly staff! Only 1 annoyance, I had to request the fridge to be restocked with complimentary water on 3 occasion. Room service was quick to respond! Will stay again, Hotel Metropole has my recommendation!Genuine Hotels.com guest review
"Was once a great hotel"
The hotel was fine. One can tell that it was once a great hotel, but things are a bit shabby now. The service was fantastic and still top notch. But various fixtures and furniture were really run down. The location was great.Genuine Hotels.com guest review
"Convenient and beautiful!"
The hotel is beautiful, definitely stroll through the lobby area! It's convenient walking to the Grand Place, Central train station, and more. The rooms are very comfortable and quite large by European standards. The restaurant is a wonderful place for fine dining and fantastic service. The cafe is perfect for a drink/snack nd people watching if its […] warm enough to sit outside! Read moreGenuine Hotels.com guest review
"Looks nice but offers poor value"
This is a magnificent hotel from a bygone era. Ornate and oppulent in the lobby. However, the trouble starts soon. The lift has been broken a long time. You must ride another lift to a floor above yours, and then go down stairs and navigate a labyrinth of halls to your room. This borders on ridiculous for a first class hotel. The room has a tv that […] matches the decor, antique. The old small tube set is rubbish and from a bygone era. It is also disapponting that such an expensive hotel gives you no coffee facilities in your room. You are forced to a very expensive breakfast room that is almost as hard to find as your guest room. The temperature in the room ranges from cool to frigid. I could go on but why bother. If you like a place that is all show but gets everything else wrong this is your hotel. If you have money to burn they will gladly take it for services other hotels include in the price. I have stayed in other hotels in Brussels that are muh more comfortable. This hotel is obviously in a cycle of decline and has forgotten that the guests and their comfort should be the focus of their attention, not fancy marble or pretentious staff personnel Read moreGenuine Expedia guest review
"An oveall positive vacation experience"
Overall, the experience was every enjoyable. A few things occurred that, at face value may have seemed insignificant but they did compromise my overall experience. The hotel advertised Wi-Fi. For whatever reason however, I couldn't get it in my room. I had to walk 50 feet down the hall to pick up a signal in the lobby near the elevators. Not very conducive […] to being able to keep up on correspondences. In addition, the air conditioner went out in our room one night. Management brought us a fan but that accomplished little more than to circulate hot air. Great location. Near the center and walking distance to the North train station. Lounge was beautiful. Hotel staff was very pleasant and helpful. The waiters in the affiliated bistro acted like providing service was an inconvenience. Read moreGenuine Expedia guest review
"Perfect location overall."
Our 2-day stay was wonderful. The hotel is in an excellent location. You could walk anywhere and the metro stop was right outside the hotel. There are lots of places to eat and right behind the hotel is a "shopping boulevard." When we checked in, they gave us a room that looked like it has seen better days and smelled really musty. My husband's allergies […] started to act up so we requested another room. The second room was more updated. If I had one suggestion for the hotel, it would be to update their TVs. All the other hotels we stayed in--even the 3-star hotels--had flat screen TVs. Read moreGenuine Expedia guest review
The Metropole is a very elegant hotel. I was pleasantly suprised at the size of the room. The overall beauty of the hotel exceeded my expections. The staff was pleasant, multilingual, and very helpful. The hotel is walking distance to the Centraal station, the museums, Grand Place, and many great restaurants. Would definitely stay again.Genuine Expedia guest review
"Great Old World Hotel"
Can't say enough about this hotel. The staff could not have been more helpful; the room was large and comfortable; near shopping, tour buses, and of course the Grand Place. The hotel has a lot of history (100+ years) associated with it, yet it is an up to date facility. Truly a great place to stay. We stayed here at the beginning and at the end of our […] European adventure. Read moreGenuine Hotels.com guest review
"Great hotel, close to main attractions"
I really liked this hotel. Room was always clean. Bed was made every day and towels were changed on demand. Unexpected pleasant surprise was that hotel provided 2 bottles of water (still & carbonated) and 2 bottles of Coca-Cola in the fridge, every day, free of charge. That was really nice of them to do that. The hotel is a nice, old style hotel with […] beautiful ceilings, crystal chandeliers and lots of beautiful granite and has an old style functioning elevator that we used every day, the one I have only seen in the movies. The location of the hotel is really good, not too far from the main square, just a short walk away. We walked everywhere. Bar had a happy hour from 6-8 pm, buy 1 get one free per person. So if there is 2 of you than each one will have to get a drink to get 2nd free. They had a nice cafe with a superb service. Prices are a little higher but expected of a 5 star hotel. Food was really good and service was also good. I ate there a few times because of the good food and service after I got fed up with the bad and rude service at other restaurants around main square. I preferred to pay more here at the hotel but to have a service I'm used to here in US. I would recommend this hotel to anyone who is looking for a good, comfy, clean hotel in a good location. Read moreGenuine Expedia guest review
the worst 5* i have ever stayed. worst breakfast @ any hotel. all bakery products are 2 day old & cheap.Genuine Hotels.com guest review
"Perfect location and Luxury, old world atmosphere."
Our room was richly decorated and very comfortable. We felt pampered. The location was close to public transportation and trains, shopping, sites and easily walkable as well.Genuine Hotels.com guest review
"Nice European style hotel in good location"
Very good experience overall......A very nice old, traditional, European style hotel.....Room clean and comfortable, good service, good breakfast included..Excellent location for the historic section of the cityGenuine Expedia guest review
When we reported the AC wasn't working, they said they fixed it, but we spent one night in a hot room. The next day, after telling us they couldn't fix it immediately, our room was changed and upgraded. Beautiful old hotel, especially the lobby and old elevator. Location was excellent, walking easily to many sights.Genuine Hotels.com guest review
"Nice old hotel"
The public areas of this hotel are beautiful and the service was very good, but some details in the rooms need attention. Peeling paint, wallpaper slightly curling off the walls, some condensation spots on the bathroom ceiling and old TV's take away from a truly beautiful old gem.Genuine Hotels.com guest review
"good location,good price"
very pleasant hotel. great breakfast restaurant, excellent service and location.Genuine Expedia guest review
"Boston to Brussels"
Stayed one night and it was perfect. Everyone was very helpful.Genuine Expedia guest review
"Very good Hotel"
Very good hotel in a great location. We enjoyed our stay. The lobby is amazing.Genuine Expedia guest review
"Splendid art deco charm downtown Brussels"
Grand old hotel, café, bar and restaurant with art deco architecture and furnishings miraculously preserved for more than a century. Fantastic location in the center of Brussels, walking distance to all downtown tourist hot spots, but location on main square also very noisy at night, in particular during the soccer EM. Friendly and efficient service. Room […] (128) good sized but very poor soundproofing to the street and tired furnishings: hole in the curtain (mended), paint peeling of doors and doorjambs, chipped sink, tube-type TV and stained carpet. Free soft drinks and beer in romm fridge are a nice gesture, as is the free basic internet access. Free parking with valet service is a real plus in downtown Brussels. Breakfast ridiculously expensive, better to pop over to one of the nearby cafés for a breakfast at 1/3rd of the price. Read moreGenuine Expedia guest review
Great/safe location, really nice room with many free perks, and extremely helpful staff. Would def stay here again!!!!Genuine Hotels.com guest review
"Great Brussels hotel"
Great hotel in a great location! Convenient to multiple of Brussels sites, most easily walk able. Metro station is right next to the hotel! Clean unique hotel.Genuine Expedia guest review
"Vintage or Outdated?"
Good price, good rooms. It was close to a number of sites and decent shopping. The sheets were a little rough, and the wifi hard to figure out. But overall it was a good choice for our budget and what we wanted out of our trip.Genuine Hotels.com guest review
"Close to great seafood restaurants"
Used it as a weekend break between business commitments. Close to the Metro and lots of good restaurantsGenuine Hotels.com guest review
We loved our spacious bathroom and our room had a balcony, which is rare in Europe. The hotel is centrally located and right on a transit line. It's maybe a 5 minute walk to the sights in the old part of Brussels (Maaneken-Piis, Grande Place, Galleries Royales, etc.). When we were leaving no one was there to help us with a taxi (we had a lot of bags) […] and no one offered to help us with our bags. Read moreGenuine Expedia guest review
"Grand Dame of Brussels"
Historic and ornately beautiful hotel. Guest ro oms don't equal magnificent public rooms. Location is perfect for shopping and strolling to major city sights.Genuine Hotels.com guest review
This must have been a great hotel at one time. Lobby and common areas are beautiful but need a face lift. The place is very dated. It needs a major uplift to be a great hotel again. It has the bones for it. Area is noisy and commercial. Staff not helpful except for concierge.Genuine Hotels.com guest review
"Centrally located hotel under renovation"
There was renovation going on the second floor where we stayed and this spoiled a little an overall impression. Lift was out of order one evening and the hotel does not provide European plug adaptor for free! So take one with you or you will have to purchase it for 12 euro.Genuine Expedia guest review
We stayed there for 3 days while in Brussels - very close to all the historic sites and public transportation. The room was clean, the staff was very friendly, spoke excellent english, and the breakfast was delicious. Would definitely stay there again!Genuine Hotels.com guest review
"The best in Brussels"
We arrived in Belgium early that morning, after an overnight flight. We got to the hotel by 11am. We thought we would have to check our bags, and wait till later to get a room. No such thing. They were GREAT. Beautiful room with a giant king bed. They were unbelievably gracious. Immaculate room and bathroom. Free beer, soda, and water in mini bar. Friendly […] staff. Everyone spoke English, or bent over backward to try. Buffet breakfast were incredible. My wife and I ate twice a day. Breakfast and then dinner. OK so we snuck in fresh Belgium waffles with chocolate sauce a few times. Great location. Great café on site. If you’re going to Belgium and want to stay in Brussels there is NO other hotel to consider. Read moreGenuine Expedia guest review
The Metropole Hotel is gorgeous and very clean. It definitely has that "old-world" Europe feel to it. Our room was beautiful and very comfortable. The staff was very friendly and helpful. It's in a perfect location too as it is right in the city centre. We were able to walk to great bars and restaurants right in the neighborhood. I will definitely be […] staying at the Metropole the next time I'm in Brussels. I highly recommend that you stay here! Read moreGenuine Hotels.com guest review
"great find for 4 night stay!"
Pros: magnificent, grand and beautifully appointed turn of the century(20th) hotel. accessible location with metro stop right outside the front door. 3 of us traveling together found discounted rate on Hotels dot com. Both of our rooms were very large(unusual for many European hotels). Sumptuous breakfast buffet with great coffee! Beer, coke and water […] provided daily---gratis--- in the in-room mini-bar(another surprise). Spacious bathroom with tub for 2! Cons: no mirror provided in bedroom or sitting area; bed location in rm 156 is adjacent to fitness center and sound of weights dropping started at 6am. Read moreGenuine Hotels.com guest review
"Size of rooms"
I stayed in three different rooms. The first was minuscule and one could barely open one's suitcase. It was also extremely hot all the time. The second was a little larger but with no view. The third room was a real room, very spacious and with a view of the street. Good location, within 10 minutes of Grand Place and one could walk to the major museums. Great […] breakfast and great public spaces Highly recommended. Read moreGenuine Hotels.com guest review
"Metropole Hotel in Brussels - Great Bar"
This was my 3rd stay and I love this hotel. The bar / cafe is reason enough to stay. The Metropole's late 19th century design is becoming increasingly rare in our modern world, the hotel is great place to take a break from the 21st century. If you know Milwaukee's Pfister Hotel or the Drake in Chicago you have sense of Metropole Brussels! The location […] is perfect for tourist, the subway stop is right in front, a major shopping street is behind the hotel, and the Grand Place is a couple blocks away. My only negative was the Concierge staff , they provided either no help or bad information. I was most surprised about their lack of initiative Read moreGenuine Hotels.com guest review
"Lovely, historic building"
We arrived hours before the published checkin time and they quickly moved us into our room. It was large and comfortable. The only negative was the lighting. While the room had 5 lamps, the bulbs were all of such low voltage that we would not have been able to read if we had wanted to. All of the concierges were knowledgeable and pleasant as were the […] front desk staff. Our room was very quiet and we were delighted with how close we were to everything. The doormen were charming and full of tourist advice. Read moreGenuine Hotels.com guest review
"Great hotel in Brussels."
This hotel is in a great neighborhood, close to the Grand Place. Beautiful old hotel, decorated for Christmas during our stay. The lobby and dining rooms are beautiful, high ceilings, very grand. Great cafe out front that we sat at for our morning coffee and our after dinner cocktail. Great people watching. Our rooms were large and comfortable. We would […] stay here again. Read moreGenuine Expedia guest review
"Perfect hotel for weekend in Brussels"
We were in brussels for only 3 days and it is a beautiful hotel, walking distance to any sight in the city. The room was gorgeous. Only minor thing was that the hairdryer didn't work, but that was quickly fixed by bringing us a new one.Genuine Hotels.com guest review
Well recommend this historic hotel to anyoneGenuine Expedia guest review
"Grand Dame needs a bit of retouch"
Metropole Hotel offers luxurious amenities and is centrally-located: Central and Midi stations which we used are within walking distance, as are most of the city sights and shopping. Service is warm, efficient, and prompt. Hotel breakfast is sumptuous (really fills you for the full day of sight-seeing!), with a server constantly wanting to refill your […] coffee cup without being prompted. The room is large and appointed well; same with the bathroom. However, the Grand Dame is showing her age, with visible flaws such as rotting portions of the bathroom door casing, musty-smelling/looking carpet, outdated projection-type TV (with very limited channel selections), period bath faucets that are "stuck" and require a lot of effort to operate. In early October, the heating system was firing away and moderating it took a lot of effort. We were told that a top-down renovation is underway and has not reached the lower floors (where we were staying). However, our terrace was being used as a "dumping" place for plywood and other materials that we preferred to draw the curtains close to not see these unsightly stuff. But we'll take the warts with the good and we'll gladly stay again if we go back to Brussels. Read moreGenuine Hotels.com guest review
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