Expensive stay full of stressful situations, over charges on my card and non-stop construction starting at 6 am. Don't stay here.Genuine Expedia guest review
"The heart of the Grove"
The hotel is undergoing construction on the outside and scaffolding surrounds the exterior. On the inside however, there is no sign of renovation. We were warmly greeted by the reception. The hotel is arranged around a courtyard and opens to the sky where there are fountains and plants Its decorated in Vogue era and a nice change from the ordinary chain […] hotel. The rooms are very spacious, marble tile floors, with clean white linens. The bathroom was clean and well appointed.The rooftop pool is a lovely and relaxing respite from the bustle of the Grove down below. Restaurants are all very close to the hotel, as is Starbucks! I would definitely stay at the hotel again. Read moreGenuine Hotels.com guest review
Hotel itself is very nice. I have stayed there on three separate occasions and enjoyed each time. On this visit there was an issue with the spa on the balcony and it was never fixed. Coconut Grove a spot that used to be full of life, bars clubs etc was a great dissapointment. The restaurants are good but the nightlife is no longer existent. Although […] we enjoyed our stay, I probably won't be renting in the Grove anytime soon. Read moreGenuine Hotels.com guest review
"Great place for the SONY tennis championships"
We have stayed at the Mayfair before and that's why we were back. Unfortunately, it is underconstruction and our balcony was covered with thick concrete dust. We were unaware of this and went out onto the balcony. We tracked the dust back into the room. The dust seems impossible to escape. We'll wait until the construction is finished before return […] ing. Read moreGenuine Hotels.com guest review
"Perfect location for Exploring Coconut Grove."
Easy to get to, great location for great restaurants Key Biscayne and the heart of Miami. Cheap parking across the street no need for valet parking.Genuine Expedia guest review
Billed the room twice. Never got refund. Last time the room smelled urine... What can I say...Genuine Expedia guest review
"Overall good experience"
Restaurant was amazing, valet was great, design of hotel was really cool, our cleaning lady only changed the garbage and fixed the bed but didn't change the sheets or clean the roomGenuine Expedia guest review
At first I saw the reviews and was a little worried, but everyone has a different view. I bookef the hotel and was content. The hotel was nice, but my room was not cleaned properly. I found hair in the tub, dust in every corner possible, the room smelled like mold, and to be honest I wasnt sure if my blankets had been cleaned or not. I am a very hygenic […] person so living in these conditions for a couple of days was killing me, mind you thw water pressure for the shower sucked. I felt like I was taking a shower in one of those kid sprinklers. On top of all that, my fiance forgot to put away his money one time before we left the room for dinner, and we come back to 100 dollars missing. I know it was one of the staff because the money was in one of his jean pockets, tucked away in our suitcase, so someone was looking. I immediately called and asked to speak to the manager. The manager was unavailable but they told me he would contact me the next day. I also told them no more room service of course. The hotel didn't seem to care at all, they even still had housekeeping coming to my room and when I mentioned it again they gave me a attitude. The manager never called me back after numerous attempts to contact him. It was so much of a hassle I left the hotel without even thinking about it and left back home to MA. This is the worst experience at a hotel I have ever had in my life. I would not recommend this hotel to anybody. Go to a hotel that at least cares and helpsyouout. Read moreGenuine Expedia guest review
"I give it a 3/1/2"
I was ok but the room they put us in had a broke toilet seat some lights burned out but they did upgrade us to a little larger room which was nice. All in it was ok.Genuine Expedia guest review
"Beautiful architecture, comfy rooms, good location"
The outer part of the hotel was being refurbished, but the interior was old-world gorgeous. VERY pleasant staff greeted us every time we entered. Clean, spacious room and a very unique bathroom design. Located in the center of everything, lots of shops and restaurants wihin easy walking distance. Not cheap, but worth every penny!Genuine Hotels.com guest review
"Horrible Customer Service. - hotel not maintained"
Really bad experience. Very loud weddings in courtyard. They told us as we were wanting to have a spa weekend, don't worry about it since it should end by 10:30pm...ha. Machette in the back patio, in the dirt where landscaping should be chopped into the broken fence, in front of the broken private hot tub. No spa services available, fully booked at […] the spa. Had to drive to another hotel, the Biltmore which was spectacular so that was a silver lining. Never do this but asked to Manager who offered no help, indifferent. Read moreGenuine Hotels.com guest review
"Beautiful hotel, great location!"
My overall stay at this hotel was great. It has unique beauty and is an experience that will not be forgotten. The room was gorgeous and the bathroom was a highlight of my stay. It also had a Jacuzzi on the balcony and was located close to everything. I loved it!Genuine Expedia guest review
My overall experience if the hotel was okay. I had issues with someone banging on a door at 5 AM and it took 20 mins for that to stop. Also I was awaken by construction at 9. I also had an issue with the check in time. They should make the checkin time earlier. The rooftop pool was beautiful!Genuine Expedia guest review
"Surprised that it was recently renovated"
I have to say my arrival at the hotel was a disappointment. The first room we were sent to was located on the back of the hotel pressed up against another building very dark and musty. I had to ultimately upgrade to a larger suite and room with some natural light. I felt like the hotel nickel and dimes you On added expenses. From the valet to an extra […] bed in the room. My average cost per night was almost double what I signed up for. Renovations are still underway on the exterior of the hotel in the shops on the ground floor. I expect it will be nice when it's complete. The location is Excellent. Read moreGenuine Hotels.com guest review
"I hope they recover their past glory"
Nice staff. Hotel far from being in optimum conditionGenuine Expedia guest review
Had a great time in Miami and loved where this hotel was located. Very comfortable rooms and had great amenities. Also the in room breakfast we ordered was delicious. I would definitely go back.Genuine Hotels.com guest review
"Nice but not 5 star"
Dog friendly was very important, we have 2 Havanese. The hotel sent us to a dog friendly restaurant that was at least twice as far as they told us and when we got there we had to wait 45min. The hotel assured us that a reservation was made however we found out the restaurant never accepts reservations. Secondly, there is no grass dog friendly areas […] within three blocks of the hotel. And lastly, the in room hot tub or "Japanese Spa" got so hot that it was impossible to use safely, in fact dangerously hot may be a better description. On the positive side without pets the property is very nice and the location is the best in Coconut Grove. Read moreGenuine Expedia guest review
It felt like we were in a tropical paradise. The bathroom was like a mini spa & the room was spacious and calming. We also had a Japanese soaking tub on our private balcony. Can't wait to go back!Genuine Expedia guest review
Even thow The Hotel is in a nice place to walk around, this have been The worst hotel experiencia ever. To noicy, not clean enough for my standard, and it's too expensive for what you get. There was no advice about the charges for a telefone call, and they charge me US $ 1168.00 extra for 5 Phone calls to my husband. Absolutely absurd and out of Any […] standards what so ever. Don't go!!!! Read moreGenuine Expedia guest review
"So NOT get married here!!!"
Expedia does not allow enough space for my entire review. The hotel staff are Disorganized, RUDE and unprofessional. Several of my wedding guests lost items. There isn't a lost and found ... Once it's lost, it's gone!!! My personal camera was amongst these items. Trying to recover anything is useless. BEWARE!!!!! Noisy city construction woke me up […] at 7:45 am the day before my wedding .. So much for rest. I will say that My event coordinator was prompt in moving me. Ps ... I HAD to book through expedia because there wasn't one competent person who could help me facilitate a block of rooms for my wedding party/guests. Read moreGenuine Expedia guest review
The Mayfair boasts an interesting history, of course, and I was swayed by its location. (I prefer to be out of the bustle of South Beach.) The hotel, however, shows its age in just about every way. The elevators act like they've not been maintained since the 1980s, the decor is not only dated but worn, the rooms are cavernous and much like a basement […] at your friend's house, and the wireless internet is virtually nonexistent. (I mean, there's a wireless signal, sometimes, but you might as well have a dial-up modem. The speed was atrocious.) The service is solid, though not amazing, and the pool is comfortable, though not spectacular. For the money, you can do a lot better. Read moreGenuine Hotels.com guest review
"Nice to look at, mediocre to stay."
Very humid in the hallways, the room is in need of some repair. The desk part is mounted to the wall and was falling off. The jacuzzi did not work when we checked in and had to be setup even though I requested it be setup before we arrived. Once the guy showed up to set it up, it still never worked and had to call again. There is a mall next door but […] it's all expensive food so nothing really around this area for you to eat that isn't going to cost you a lot but that's not the hotel's fault. The pool closes way too early here. The spa was not that great, I feel like I got ripped off because I used a groupon for both me and my husband and still got charged $150 for gratiuty! I don't think I would stay here again. Read moreGenuine Hotels.com guest review
"Dirty floors, dark rooms, unusual furnishings"
Nicest part of hotel is the open to the outdoors interior courtyard that is filled with natural light, plants etc. Too bad that ends when you walk into the no natural light rooms with tile floors that will blacken your feet if you walk barefoot in them! The basket of for sale items includes the expected chips, cookies, candy but condoms? What if a young […] family stays here and the kids rummage through the goodie basket? What's this Mom? They could also lose those old hut tubs and the gross bench with its stained cushions on the balcony that stares out at a wall 4' away. How about freshening the paint on the balcony as so little natural light gets there it might brighten the place? It's in a great location but there are so many fundamental comfort things wrong with the place that a bulldozer and starting over would be the best solution. Read moreGenuine Expedia guest review
"Horrific Stay Will Never go back"
Well we arrived at 3:15pm figuring we would be able to check in, yes I am aware of guaranteed check-in at 4pm. room was not ready, no big deal the gent at the front desk said he would call us when room was ready... 4:15 no call. 4:30 still no call. So I decided to go up to the counter again. No call because now they lost all my info. so i re-did it. […] Still no big deal. But got to the room... elevators are in sketchy order... Needed ice... Have to call room service for ice. Ok... Sure... Called 5 times.. finally someone answered... Ice arrived... Before our bags... Had to go back down to get our bags... So confused... decided once got to the room after the bag and ice confusion... Called for room service... called 15 times... NO ANSWER... WHAT! Left a message... 45 min later they called back... cancelled the order.. had some where needed to be... Middle of the night sleeping... all of a sudden we are awoken by a stench... sewer stench... it eventually went away... later that morning... I feel the AC kick on... and then the stench again... by this time... we were sick to our stomachs... and left the hotel immediately... Horrible experience... No manager on duty to speak to when checking out... paid 4 star prices for a sub 2 star building...ESP with it still being under major construction... Read moreGenuine Hotels.com guest review
"near my brother"
wonderful staff, great food, near to everything. could walk to beautiful areasGenuine Expedia guest review
"Real nice hotel in a central part of Miami."
It was a hotel which brought the Miami of yesteryears to life!Genuine Expedia guest review
"I Didn't Want to Leave!!!!"
I have to say that the Mayfair and it's staff exceeded all of my expectations. They made me feel like a celebrity, even though I was there at a greatly reduced price through the "blind booking" on Expedia. My experience was worth 3 times what I paid to stay. The only reason I rated the facilities and condition a 4 was because they were doing some renovation […] around the front of the exterior of the building so the aesthetics were off when approaching the building (very minor defect). If I could have rated them higher, I would have given them an over the top rating. Read moreGenuine Expedia guest review
"Old style hotel and it shows"
Overall, the Mayfair Hotel was very nice but her age shows only in the way it was set up. The first room we had, had no windows even though the room overlooked the street. We asked for a change of room for the next night. They gave us a room on the same floor but with slightly better furnishings, again no windows. On our final night, they gave us a […] much smaller room but with a window. Even though the building is all concrete, there still is a moldy smell in the rooms Read moreGenuine Expedia guest review
"Worse experience of my life."
I booked an executive suite at the Mayfair hotel at the gables for my wedding night and honeymoon. My EXPERIENCE there was TOTALLY UNPLEASANT because since I got there I had problems. They ask me to give them a $200 deposit on my card even though I had paid the booking in full through expedia. When I got to the hotel on the WEDDING NIGHT there was NO […] HOT WATER and they said I had to wait 15 minutes for it to get hot but it never happened. Also the room was disgustingly dirty and dusty. I booked from feb, 14 thru feb, 18 and only stayed two days and just left with NO REFUND. I will NOT RECOMEND THIS HOTEL TO ANYONE. To this day they are still CHARGING MY CARD FOR I DON'T KNOW WHAT!!! I'M VERY VERY VERY DISSAPOINTED. My card has been charged over $200 now and they just say that it will go back to my account, i don't know when!!!!!! This people are also thieves since my husband came back for his phone charger one day after we had left and it wasn't there even though the room was "not supposed to be rented or touched since it was still booked". Also, management there is not experienced enough to know how to deal with complaints and customers. Read moreGenuine Expedia guest review
"Service bad, the Seventies called!!"
Took an hour to check in, despite Expedia's valiant attempts to help. Girl at front desk cared little about my standing there for so hour as she "entered the booking" for with no exaggeration 32 minutes. Place is beat, woke up to exterior construction and hydro blasters at 8 sharp. Decor is funky Florida tiki bar from a collision between 1950 and 1970. Moldy […] smell might be from the outdoor Seventies style round hot tub, that was heavily treated it seems to keep maintenance down. Staff during day was fairly nonchalant. My breakfast oj never came, coffee never refilled, and the meal that took forever of course arrived a nice lukewarm. But, for $279, what do you expect I guess. Read moreGenuine Expedia guest review
"nice but old"
it has that smell from a old hotel but very nice and cool design, clean, and quiet pleasnt cozy stayGenuine Expedia guest review
This hotel has tremendous potential as an elite place to stay once the refurbishment is completed. However during the process there are many inconveniences. Elevators are poor, rooms are moderately clean, service level is weak. I would say the resort is overpriced based upon current condition. Perhaps in the future, with completion of a much needed […] remodeling, this will change Read moreGenuine Hotels.com guest review
"Very damp and old hotel"
The hotel is very old and damp. The room is not very comfortable or clean. It was very cold and clammy and the jetted tub they have on the balcony was dirty - I would not use it.Genuine Expedia guest review
"Bad condition open wiring to the elspectrical syst"
Not cimleatlybclean very discomforting jorgegarciaGenuine Expedia guest review
"Beautiful Mediterranean-style hotel in the Grove"
The hotel is set up as an atrium with gorgeous architecture. The rooftop pool/bar was exquisite with a beautiful sunset view. The hotel staff was friendly, but I would say not as accommodating as other higher end hotels. Location was great, right across the street from restaurants, bars and shopping. Nice romantic getaway, will stay again!Genuine Expedia guest review
"Nice hotel. Romantic but needs some updating."
I wanted to make it a romantic getaway for my gf and I. I got there early to set up the room or have the staff put the flowers in the room before we arrived at night but they would not be able to facilitate that but they upgraded our room instead. I also asked them to have the jacuzzi started around 7:45 pm due to the fact it takes an hour and a half […] to heat up which didn't happen even after I called around 8 pm to double check. So when we arrived at 9:15, the jacuzzi was still cold and no bath salts either. Total let down. We still had a great relaxing night and slept well. Read moreGenuine Expedia guest review
Love every minute of my vacation in the hotel. Love the surrounding nice people nice tourist placeGenuine Expedia guest review
"Great resort hidden in the middle of Coconut Grove"
Lovely room. Spacious. Clean. Spa facilities. Waking distance to Shopping, Movies, restaurants, night life. Short walk to the water to see the Biscayne Bay. Restaurant also on property and bar. Quite nice!Genuine Expedia guest review
"Rude Staff and Pictures are very disceiving"
I booked a 4 nite stay at this supposedly renovated hotel. Arriving after midnight, I was told all facilities close at 11 pm. The hotel advertised it has completed a renovation. The renovations were still a work in progress. 10 minutes to the beach meant a taxi ride to South Beach or Key Biscayne. again, not what was advertised. The main photo of the […] pool made it appear it was close to the water. Again, not the case. I was disappointed but ready to make the best of it for the 4 days. I had a family medical emergency and had to check out the next day. I was met with contempt from the reservations manager who could care less of my emergency. I had booked through Hotels.com, and the reservations manager would credit me for the cancellation. After another round of talks, he flat out said he had the ability to waive any cancellation feels but would not. DO NOT BOOK THIS HOTEL.... I travel extensively for work and pleasure and have never been treated so distastefully. Hotels.com was by my side, but their hands were tied. I will be back in the Miami area in a month. Please let everyone know that the Mayfair Hotel in Coconut Grove should be avoided at all costs. I was charged a one night cancellation fee. I had been in the hotel a whole 7 hours. The room was advertised at $250.00 per night, but the booking was made as book 3 nights get, one night free, so instead of getting two nights reimbursed, I was only given a credit for one night. Never ever again!!! Read moreGenuine Hotels.com guest review
"the beach was as close as we had expected"
room was nice service was good we were expecting to be able to see the beach out our window DID NOT HAPPENGenuine Expedia guest review
"A Charming Hotel"
Very nice location and the Hotel is beautiful. However, they must improve their service... Service is just average..Genuine Hotels.com guest review
The hotel was very nice.Genuine Expedia guest review
"Great hotel...historical, too."
Perfect.Genuine Hotels.com guest review
"Been twice, first vist excellent, second stay poor"
Been here twice, loved the first, wanted to book another hotel my second visit. Got to the hotel early( B4 check- in 4pm), had to wait on a room. Cool that's my fault. Got to my room eventually, and found mold in the shower. Check out is at 12pm, that's four hours to clean, inspect, and make sure room is satisfactory. Didn't happen. Hotel is in co-co […] walk, so you can't beat the location. That's why I'd recommend to friend. Plus my first stay was so much more pleasant. Read moreGenuine Expedia guest review
Huge rooms! Parking expensive at hotel, but you can park your car in Coco Walk, just in front of the hotel for half the price!Genuine Expedia guest review
"Nothing to complain about"
This place is outstanding. Beautiful, great location. Excellent staff. Nothing to complain about at all.Genuine Hotels.com guest review
Unusual art nouveau historic hotel with excellent, friendly service. Beautiful pool.Genuine Hotels.com guest review
"Coconut Grove location"
I had never been to that area of Miami before and like the neighborhood this hotel was tired and dated. The picture was deceiving.Genuine Expedia guest review
I was disappointed the hot tub did not work..the only outlet in the bathroom is high on a wall behind the TV. Coffee maker cord did not reach. Beds are extremely soft..2 people in a bed was uncomfortable because we rolled to centerGenuine Expedia guest review
"Expensive but certainly "WOW" resort"
We were fortunate to reserve this hotel for a few days at that great rate. Despite of the fact it was a bit over our original budget, we enjoyed every minute at this wonderful resort. Everything (room, service, location) was great. Find a parking across the street---a lot cheaper. Will definitely stay again if we will be able to find the same rate. […] Totally recommend. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )