I was in town for business, the hotel was in close proximity to work, food and shopping. It is also a very safe neighborhood to walk alone at night.Genuine Expedia guest review
"Pictures made it look bigger and closer to ocean"
We enjoyed the area where this Hotel was located, but the Mayfair was less pleasing than the pictures lead one to believe. The view to the ocean was almost entirely blocked by another taller Hotel in between. We were excited to watch fireworks on the roof by the pool, but once the fireworks started, we were very disappointed to realize this same Hotel […] blocked our view of the show completely. Next time I will gladly pay more to be on the beach and to have a view of the ocean! Read moreGenuine Expedia guest review
"Stable old standard in c grove"
Still maintaining expectations it set over 20 years ago this hotel is impeccable with a relaxed and layed back attitudeGenuine Hotels.com guest review
Close to The AirPort in a beautiful zone, recomendedGenuine Expedia guest review
I thought beaches are nearby hotel and walking distance but getting beaches is inconvenient. The location of the hotel is not what I looked for. When I reserved this hotel, it looks like beaches are close by the hotel.Genuine Expedia guest review
"Unfriendly staff. Room service overpriced. Noisy"
The staff very unfriendly with a couple of exemptions. Room service overpriced. Too noisy. You hear noise from the street and neighbors doors all the time. Tried to contact the operator, just received answer after 10 minutes and three attempts. Check in too late. I'm very disappointedGenuine Expedia guest review
Great location next to coconut grove. Very cool and different room, rooftop pool was so nice. Only thing was they charge for everything and it is all very expensive. Staff was very nice and helpfulGenuine Expedia guest review
"Very cool ambience and a nice change to hotel stay"
Hotel staff was great. We were upgraded upon arrival which was nice. This hotel is so cool. The ambience is so refreshing given all the plant life. You feel like you are in a tree fort except for the fact that the rooms are gorgeous and well-laid out. The upstairs pool deck is gorgeous and the bathrooms up there are kept very clean. Location is great […] as well. Located right in the heart of coconut grove, we walked to dinner, entertainment thereafter, and breakfast the following morning. We love this place! Read moreGenuine Expedia guest review
Beautiful architecture! A couple leaky spots in ceiling from the air conditioningGenuine Expedia guest review
"Great place to stay with access to beach, and shop"
We enjoyed a nice stay and were upgraded to a suite. The room and facility was beautiful but there was definitely some cleanliness issues and areas where upgrades were needed. The roof pool and bar was amazing, and the staff very helpful. While we were there there was a absolutely beautiful wedding.Genuine Expedia guest review
"Very nice place to stay"
We stayed at the Mayfair for my nephew's wedding. After reading some awful reviews, we were very hesitant to stay there and considered booking at the different hotel. I am a bit of a hotel snob and don't usually stay anywhere that gets less than 4.5 stars. We decided to try it and were very glad we did. Check in was easy. We were pleasantly welcomed […] to the hotel. Everyone was so nice and accomadating. The servers in the restaurant are fabulous! The pool and the pool side bar are very nice. Towels were always available and there were plenty of places to relax by the pool. The workout room was spacious and clean. The worst part about this hotel is housekeeping. We read some terrible reviews about mold and odors. We didn't experience any of that. We did have to call for housekeeping to come clean our room at 8pm. We didn't have any towels twice. My daughter ate a breakfast bar and got crumbs all over the table. They were still there after housekeeping cleaned the room. I can't say the room was dirty, it just didn't really look like they cleaned the room as much as other hotel housekeeping does. Overall, we were very pleased with the hotel and would stay there again. Read moreGenuine Expedia guest review
"Love this place!"
Great rooms and service ; great location to shopping and restaurants and to South BeachGenuine Expedia guest review
"Needs updating/ very dirty"
It was very dirty/smelly'....".............................Genuine Expedia guest review
"not worth the price"
Hotel is situated on a good and easy access location in coconut grove but that's about the only positive thing. Daily housekeeping came in our room to only re organize the sheets and items. We noticed the floor was extremely dirty. You can walk with bare feet in 1 minute bottom of your feet will be dark. The sheets was not changed and none of the bathroom […] toiletries was replaced with new ones. Very disappointing overall Read moreGenuine Hotels.com guest review
Hotel Restaurant was over priced and poor quality. The staff was very nice but the food was terrible. I'd spend your money else where. The hotel had a neat ambience but was fairly dirty. Also, very young crowd that overwhelms the pool on the weekend.Genuine Expedia guest review
The hotel was very beautiful. The staff was nice and it is directly across from Coco Walk which is great. I must say they charge $30 for the spa set up fee and breakfast at the restaurant was expensive and not great! Overall it was a great experience would definitely revisit.Genuine Expedia guest review
Had to change rooms. First room had a graduation ceremony right outside. Front desk clerk told us that we should tell the organizer of the ceremony to keep the noise down & told us no other rooms were available. After the Room Manager changed our room to one that was available, we had to listen to a wedding reception until 1 am. The second room reeked […] of smoke (in a no smoking hotel), and both rooms were dark and musty. Read moreGenuine Hotels.com guest review
"Nice hotel right across the street from CoCo Walk"
This was our first time staying at the Mayfair! We normally stay at other hotels in the area. We are so glad that we chose the Mayfair! We liked the price and the fact that it was right across the street from CoCo Walk! The room was nice and clean, the staff was really nice, and the bed was really comfortable! We would definitely stay here again!Genuine Expedia guest review
"nice close to shopping and restaurants!"
My experience with staff at the Hotel was very pleasant. The rooms were nice and comfortable and clean.Genuine Expedia guest review
"Poor service overall"
Problem with checking in. The room was reserved in my name. The desk would not let my husband in the room (I was unable to get there until later) even though he has the same last name, address, credit card # and the room was paid for and I spoke to them on the phone. Then it was obvious that the valet parker had likely taken the car out for a spin. […] All the cd/gps/phone adjustments had been played with. Also, a nice coffee pot set up but no plug. I had to put it on the floor in the other room to turn it on. Read moreGenuine Hotels.com guest review
Nice hotel. Bathrooms are amazing. Just needs a good deep cleaning. Perfect location.Genuine Expedia guest review
"Great and could be better"
Have stayed here a few times. Great location. Good restaurants all around. Rooms are very nice. Draw back. Don't like the having to call room service for items you could get yourself..like ice.Genuine Expedia guest review
Staff were just ok but not overly friendly but found that to be Miami in general. Hotel is poorly maintained (elevator buttons painted over and can't see) and shower was dirty. Not very clean in generalGenuine Hotels.com guest review
"Terrible service and lies"
Ill start with the positives...its a great location. Loved coconut grove and being with in a 30 minuet drive anywhere. Now the negatives...ill never recommend this hotel to anyone because of their terrible service and lies. It ruined that part of the vacation. First of all you have to call room service for ice. When we called no body answered. Then […] we called the front desk. They got mad that we called and put us on hold then hung up. We called room service again and no answer. A few minuets later a gentleman called and said I'm so sorry for the inconvience we will expedite this order for you. We waited and waited and they never showed up. The next morning we went to the front desk and explained to them The man said I'm sorry for that maam we will give you a complementary breakfast ill put the voucher under your door. I said thank you and went on with our day. When we got back late that night there was no voucher. So again the next morning we went to the front desk and I asked for the manager. The guy claimed that he was the hotel manager by the name of darious or damion I can't remember which one it was. He was very rude and held up a stack of breakfast vouchers and said that the reason why we didn't get ours was because they were running low. He said charge it to the room and he will take care of it. He never did! They also lied about the parking. Do not use theirs for $28/night go directly across the street for $8/night. They also say roof top parties...thats also a lie! Read moreGenuine Expedia guest review
Excellent Hotel! Awesome room. Very professional and friendly staff. My wife and I are planning to go back.Genuine Hotels.com guest review
Nice hotel in fantastic location in the Grove. Many great restaurants within walking distance. Rooms are spacious and comfortable.. Only downside was the noise of people being intimate on the balcony below. Hotel staff says its one of the features of the hotel that people come for.Genuine Expedia guest review
Architecturally stunning hotel. Despite a recent revamping it is still looking a little tired. However, the overall experience was very good, the staff were attentive, and the location is fabulous if you want a more sedate experience than South Beach.Genuine Expedia guest review
"Love the Mayfair"
I have stayed at this hotel many times. The bed is very comfortable, location is great and I will be back.Genuine Expedia guest review
I was there for my wedding anniversary... each room has a jacuzzi in it, the charge to have it turned on is $30.00 and the parking daily rate is $28.00.. the room was very dusty and the floor was extremely dirty..Genuine Expedia guest review
"Not impressed at all"
Tha as erring of the hotel was much more promising than the hotel itself it has a different style but is overpriced the pool it tiny, the staff was unfriendly and unhelpful I regret to have spend two days of my 5 days vacation thereGenuine Expedia guest review
Third time staying here and would return again. This boutique hotel has a tropical feel with its open atrium and rooms facing the atriums give an outdoor feeling. Rooms are very nicely appointed, clean and comfortable.Genuine Expedia guest review
The common areas of the hotel are beautiful. Great location if you want to be right in Coconut Grove. Pool is nice but not as large as it looks in the pics. Our room was fair. Patio was dirty and "Japanese soaking tub" was not appealing. Room needed painting and a good cleaning. Hotel is big on charging you $30 extra, $30 for a roll away bed, $30 to […] fill the soaking tub, etc Read moreGenuine Hotels.com guest review
"Nice Facility - Needs Work and Cleaning"
This used to be one of the best addresses in Miami. It still is a good address but needs a makeover. The rooftop bar could be a happening place but Caribbean Bartenders watch Rugby and Soccer and play no music. The service and prices also are not attractive. Forces guests to go off site. The WiFi service for residents that have Condo's there is strong […] but not for Hotel. Guests can't connect to Wireless. Signal too weak. Had to go to lobby to connect to WiFi. The 1980 Hot Tubs from the days of Drug Parties need to go. They are not operational and clutter the filthy balcony even more. Don't walk out on balcony either. Your feet will turn BLACK. The Hotel staff is amazing. They try to do all they can to make your stay enjoyable. Ashamed they get no support from Management. Its time to remake this place. The grounds are Beautiful, i.e. landscaping, fountains, courtyard but its time to clean it up and bring back the charm. Read moreGenuine Expedia guest review
Arrived very early (7 am) and they had our room ready, and allowed us to check in early.. Very accommodating, especially with getting us taxi service to the cruise port. The hotel is gorgeous, rooms are clean and beds very comfortable. Pool area is very nice! Also very close (walking distance) to a small shopping area that had a Starbucks! Will definitely […] book there again. Read moreGenuine Expedia guest review
It was the worst experience I've had in years. Bad reception, room dirty, slow and expensive room service, daily room cleaning is poor quality. Nothing works well in Hotem Myfair hotel. I am very dissatisfied with the quality of services and care.Genuine Expedia guest review
"It is all about the details and it is not 100%."
Great experience, but the full attendance to guest needs and requests are not there. The hotel has a great atmosphere, but attention to details are missing from the staff. Room was clean, but private balcony with soaking tub was filthy. Upon arrival we requested to use the private spa tub on the balcony, but it was never prepared for us and no one in […] management ever followed up on it. When we raised the question, all we got was dumb excuses why it had not happened. Front desk can babble of a standard sentence about how important we are as guests in their establishment, but their actions in now way reflected that. To bad we were only there for a day and the hotel did not give us a reason to ever go back. Read moreGenuine Expedia guest review
"great location, too expensive for the room"
overall complet is out dated not a good value for cost or the amenities offered.Genuine Expedia guest review
"Location is ok"
I staid for 3 nights and they cleaned the room only once , the hotel looks old and I defiantly won't stay there again. Not recommendedGenuine Expedia guest review
"Would definitely reccomend!"
Spent two nights here and loved it. It is perfect as a middle price range luxury hotel. Well worth the price!Genuine Hotels.com guest review
This is a lovely hotel, with nice amenities and great service. It is very well located, we went talking for dinner and to the Marina.Genuine Expedia guest review
"Grate Lucsory Hotel in the hearth on Coconut Grove"
Very nice, well refurbish confortable hotel, all rooms are suits with Japanese tube, LED in all rome (living room, bedroom and bathroom), etc.Genuine Expedia guest review
"Good staff, old building"
I had a very pleasant stay at the Mayfair and I can imagine that a few years ago it would have been an amazing place however the building needs maintenance. For example the elevators need an overhaul and the rooms need to be inspected on small problems like loose toilet paper dispensers. Even though these are just small details, in the long run more […] problems will show and there were too many points to make it not super awesome. Moreover the room I had was really dark and could have definitely used an extra light (423). Another small critique or more a matter of taste was the single front entrance. It only had a single flap open door and I can imagine that with a lot of luggage that's gonna be a problem. One thing I am undefided about was the hotel staff. Very well mannered even when pressed by clients, fast check and check out and very friendly. A good hotel to spend a night or two (which I did) but not really a long term holiday thing for me. Read moreGenuine Expedia guest review
"Resturant was superb!"
Spartico the hotel restaurant has a wine tasting room that can be rented for a nominal fee..... So worth it, the waitstaff and attention was next level... The food was excellent. The breakfast brunch was fresh with made to order items, superior waitstaff!Genuine Expedia guest review
"Such a beautiful place!"
This is the 2nd time we have stayed here ... VERY friendly staff, unbelievably beautiful rooms .. and the pool area is great too! We will be back!! We have been there the day before and now the day after a cruise - about a $30 taxi ride from the port and then to the airport. Not near the ocean for walking purposes, but, you can see it from the rooftop […] pool/bar. Read moreGenuine Expedia guest review
"not as upscale or modern as advertised"
1. Despite having an ice bucket in room and no other instructions for obtaining ice, I was told that ice had to be ordered by room service. I was then told on my second night, when room service was busy, that ice machines are located on every other floor and I could walk to the employee only room on the floor below to obtain ice. 2. Maid service was […] limited by late service, often cleaning room after 5pm. 3. While the bathroom did contain a TV, the only plug available to use for a hair dryer was inconveniently located high on the wall out of reach for a normal height person. 4. My balcony was large but included a dirt covered lounge, outdated hot tub, and view obscured by some type of scaffolding. 5. Though in part related to the unique ambience of the hotel, the path from the elevator to my room was poorly lit and felt somewhat unsafe. Read moreGenuine Hotels.com guest review
"not worth the money"
attempted to check in at 3:00ish. was told that 4:00 is check in. the room was ready at 5:00. not worth the money I spent to give my friends an evening to remember.Genuine Expedia guest review
Beds were very comfortable. Place is in need of a makeover though. A solid 3 star hotel but not a 4 star place.Genuine Expedia guest review
"An Exotic Retreat"
An inspiring space in the heart of Coconut Grove. I felt like I'd stepped into another world!Genuine Expedia guest review
Wouldn't let us check in until 3:30 pm. Loud construction noise right outside window all day. Breakfast WAY too expensive. Maid didn't make up room on second day, despite request to do so.Genuine Expedia guest review
Lovely area of Miami. Great location of hotel. Hotel staff and hotel was fabulous, would definitely definitely stay there again. Jurlique spa treatments were of an excellent quality - definitely will return there also.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )