"Very Good Service"
I want to thank the staff there for being very helpful, friendly, and honest. My wife lost a diamond necklace. They helped search for it, but originally it was not found. Then, later that day, they called us and said they found it. That is truly great service and a testament to the good character of all the people who work there.Genuine Hotels.com guest review
Response by Crowne Plaza Beverly Hills Dear Anonymous, Thank you for your review on this website. What a great story and as someone who works with this team daily I can also attest to their character, the are the best group of people that I have ever had the pleasure of working with. See you again when your travel takes you to Beverly Hills. Brian Keys General Manager
"Always my first choice in LA"
The staff were just wonderful and welcoming. After 12 days they felt like family.Genuine Hotels.com guest review
Response by Crowne Plaza Beverly Hills Dear Gedaliah, Thank you for your 12 day stay and for your 5 star review on this website. We look forward to welcoming you back again on your next visit to Beverly Hills. Always at your service, Brian Keys General Manager
"Nice hotel in good location"
The room was clean and very comfortable. If you plan on going to the Hollywood/Beverly Hills area this is a convenient location if you have a car. There is a separate charge for parking. They have a breakfast buffet that has standard items and is fullfilling to start off the day. The staff is friendly.Genuine Hotels.com guest review
Response by Crowne Plaza Beverly Hills Dear Kent, Thank you for your stay and 4 star review on this website. We appreciate your kind comments about our hotel and location. We look forward to you next visit. At your service, Brian Keys General Manager
"Nice hotel. Could use some updating."
We like this hotel because of the location. The holt rooms could use a little updating. The bathrooms especially. But otherwise everything was nice and the staff is friendly.Genuine Hotels.com guest review
Response by Crowne Plaza Beverly Hills Dear Heidi, We at the Crowne Plaza Beverly Hills would like to thank you for your stay and for taking the time to fill out a review at this website. Our goal is to be the cleanest and friendliest hotel in Beverly Hills so I was happy that your felt the team are friendly and that the hotel was nice. We are constantly working on the condition of our property and have had many upgrades. We will continue to focus on our condition and appreciate your comments. We hope that you will choose us on your next visit to the Beverly Hills area. Brian Keys General Manager
It was nice hotel but it had some missing features such as safety box in rooms and the location of hotel was 40 mins driving away from hollywood other than that it was fineGenuine Expedia guest review
Response by Crowne Plaza Beverly Hills Dear Lone Traveler, Thank you for your review on this website. While we do not have safety boxes in all rooms we do have them at our front desk and our Executive floors. You are correct about being away from the hustle and bustle of Hollywood but their are many great things to do and see in Beverly Hills. Regards, Brian Keys General Manager
"Vacation to LA"
First trip to LA and we stayed at several different hotels while in town. This hotel was centrally located to a lot of the hot spots in West Hollywood. Walking distance to many great restaurants. The staff was very friendly and helpful. Room was clean. Great stay for the price.Genuine Expedia guest review
great including cuisine.cleanliness of room was excellent.Service,pool parking all great.Genuine Hotels.com guest review
Great location at a reasonable price. The front desk guy was trying hard to sell their parking ($23 per day!). There's free parking all around the hotel, and especially on the street at the back of the hotel (there's also an exit to the back next to the elevators). Other than that, great location, amazing view from my room (west, towards Century City). […] Would stay there again. Read moreGenuine Hotels.com guest review
Hotel in great location - clean quiet room with nice view. Air conditioner had a bit of funny smell. Parking a little much. Close to everything and all within walking distance.Genuine Expedia guest review
"Nice hotel close to shopping mall"
The staff is great, clean room and breakfast is great. Just need to replaced the mattress, but other than that the overall my experience on the hotel is excellent.Genuine Expedia guest review
I got a few free drink tickets and free internet. Overall a good stay.Genuine Hotels.com guest review
was ok, location is the keyGenuine Hotels.com guest review
"close to UCLA"
average hotel but old. Had to pay for parking. Room was reasonably priced for Beverly Hills area. Conveniently located for UCLA events.Genuine Hotels.com guest review
overall hotel was good. however, parking was $25 a day.Genuine Hotels.com guest review
Decided to book a hotel stay at the last minute and got a great deal via Expedia. The first room I was assigned was on the 6th floor at the end of the hallway. Immediately I smelled cigarette smoke which was not acceptable and I started to get a headache right away. The tv was also not working. I reported this to the front desk and they said they would […] check on it right away and spray the hallways. I told them that the fire door was propped opened and the smoke was either coming from the roof or the connecting room. After checking with the front desk after about 15 minutes, I requested to be transferred to another room because the smoke smell was so strong. Crowne Plaza moved me to the 7th floor. The room was perfect! The only thing that might need attention is the outlets between the beds were so loose that they barely held the plugs in and some sparks flew when I tried to unplug it to plug in my phone jack. The connection to cable also was loose so I jiggled it to get a clearer picture. The air conditioner was making a loud grinding noise upon arrival, but after requesting service it stopped. Read moreGenuine Expedia guest review
"Why do we have to pay for parking as a HOTEL GUEST"
The beds were comfortable. The parking area was dirty. We arrived late at night and I did not like walking alone in parking structure to the other building. Did not like having to pay for parking when we already paid for an over priced room. Why is this luxury town/hotel so cheap when it comes to parking? Most people have a car so you should provide […] free parking to your HOTEL GUESTS! Try it and you might attract more travelers! Read moreGenuine Hotels.com guest review
PEOPLE IN HALLS ALL NIGHTGenuine Hotels.com guest review
"great location, terrible smelly rooms and bathroom"
cancelled after the first nightGenuine Hotels.com guest review
"Nice area; not so nice hotel"
Hotel is in a nice area, and the overall look of the hotel is okay; however, the facilities are on the older/run down side; too expensive for the little it offers. Will NOT stay here nor will recommend it to anyone.Genuine Expedia guest review
"Good for the price & convenience"
Nice hotel, clean, friendly staff. Not quite what I was expecting for Beverly Hills, but the ease of booking on my iPhone while on the road was great. Check-in was easy , staff very accommodating.Genuine Hotels.com guest review
"My stay in LA"
The room was ready upon arrival. It was a very nice, large room with a bit of a view. enjoyed a refrigerator for my use rather than a minibar. Parking a bit expensive. All in all,I would come back to this hotel.Genuine Expedia guest review
"crowne beverly hills"
The hotel was nice and the location perfect. Real clean and all that, but like always in California paying extra $25 for parking and $32 for continental breakfast for 2 I think is stupid.but well is California what can you do,I spent over $100 in parking this weekend when I have never paid a cent in Vegas....Genuine Hotels.com guest review
"it was just ok"
went to LA for the weekend to celebrate friends birthday. I was surprised to see the condition of this hotel given the area and what I paid...Genuine Expedia guest review
"A GREAT Weekend Getaway"
The staff is very happy and willing to attend to all needs. The neighborhood is wonderful, right next to Beverly Hills with fun boutiques, restaurants and people watching. It was a great stay.Genuine Hotels.com guest review
"Crowne Beverley Hills"
Very comfortable stay in a mud range hotel. Easy to go places and handy to shoppingGenuine Expedia guest review
"Terrible staff at front desk."
Can believe management has not identified the horrible guest service they offer at the front desk.Genuine Expedia guest review
"Nice hotel but a little old"
The room was clean, but it was a little old and small. The hotel could use an update.Genuine Expedia guest review
"Nice hotel but a little old"
The room was clean, but it was a little old and small. The hotel could use an update.Genuine Expedia guest review
"Great location, easy access to everything"
This was our 2nd stay at this hotel. Good value in an area that tends to be quite expensive. Staff is cordial, helpful, and competent. Great dinner recommendations from the front desk. Nice pool and hot tub. Hotel is a little worn in spots but reasonably priced compared to the 'close-in' Beverly Hills hotels. 10-minutes to UCLA/Westwood, 20-minutes […] to LAX or the beach in Santa Monica. Go with mid-range expectations and you'll be satisfied. Read moreGenuine Expedia guest review
I have stayed at this property various times over the past 3 years and always found the service and maintenance to be high quality. This stay was less than satisfactory so possibly the management has changed or their standards have been reduced. However, the property is within walking distance of Beverly Hills with shops and restaurant, and the location […] off Pico is convenient for driving/parking. Read moreGenuine Hotels.com guest review
"disappointing for the price"
location was not that great and hotel room seemed run downGenuine Expedia guest review
"after care stay post surgey"
I was not expecting the extra service we received. We were met at the hotel front with a wheel chair and whisked quickly off to our room with well wishes from the hotel employee, saying everything will be fine now the worst is over. I thought this was very sweet. I asked if they had many after surgery guests and he said that they did and I can understand […] why. Only one small thing, the A/C was hard to regulate, so we took all the covers off the bed and slept under the sheet and that was fine. Lovely hotel. Read moreGenuine Expedia guest review
"Great Service, away from Rodeo Dr"
Great service! Room was clean, bed was very comfortable, room size and view were decent. However this hotel is a bit old and the room key card reader was difficult to use. Also, there was a lack of air conditioning in the hallway by the elevator. Other than that, the hotel was nice for the price.Genuine Hotels.com guest review
Great location. Hotel was just ok. Mattress was in serious need of being replaced. Bathroom was very basic. This is a very basic hotel for a good price in an excellent location in Beverly Hills.Genuine Expedia guest review
"Incredibly convenient location"
Very good location if you want to be in the heart of the city. Elevators are lightening fast, and parking was convenient. Rooms could use a bit of updating, and bathroom was pretty small, but overall, not bad.Genuine Hotels.com guest review
"Comfortable one night stay"
I reserved this Hotel blind, without knowing anything other than that it was located in Beverly Hills and was supposedly a high class establishment. I paid more than I usually do, but it was represented to be a substantial discount over the usual price (which is why they couldn't show the name.) After I made the reservation, and paid, I was informed […] of the name of the hotel and so I checked the reviews. There were quite a few very negative reviews, with people complaining about things like dirty bedding, to non-functioning showers, etc. In the end, I was very pleased with our stay. I was upgraded (without asking) to the top floor that came with a fee continental breakfast. The bed was large and comfortable and clean and everything in the room was nice and worked well. I used the downstairs jacuzzi and it was warm enough. The location in Beverly Hills is good enough, since we just wanted to be in very easy driving distance to thinigs in that area. Read moreGenuine Expedia guest review
"Nice hotel, good location in Beverly Hills"
We were looking for a decent hotel in LA, Beverly Hills. Including Gym. Pool, Spa-PoolGenuine Expedia guest review
"Great value !"
Hotel locationGenuine Hotels.com guest review
"Stay away from this hotel, there are others close"
wall papers are falling apart, they wake you up at 8am Sunday morning to clean the room, stuff with attitudeGenuine Hotels.com guest review
If you are ever in the area of Beverly Hills and want to walk to Rodeo Dr and the surrounding neighborhoods, I would suggest staying here. Good location, clean and easy to get to.Genuine Hotels.com guest review
Only stayed one night, but place was clean. Staff very helpful. Hotel is older, but close to where we wanted to go. Will stay again.Genuine Expedia guest review
We were happy with our initial stay and returned here on the last leg of our trip. Clean room and courteous staff. Easy self parking but fairly expensive.Genuine Hotels.com guest review
"A little disapointed"
When I hear the words "Crowne Plaza Beverly Hills", my mind thinks wow! this is going to be a really nice hotel. No, just average or below average. The staff were very nice but the hotel is old and needs major renovation. I've been in Holiday Inn's better than this.Genuine Hotels.com guest review
"Close to everything!"
Very nice staff and a great location! Clean room, good food, and a fun pool/spa to relax in.Genuine Expedia guest review
We shared a two-bed room with our teenage grandchildren and the room was large enough and well-equiped so that all of us were comfortable. We made a couple of special requests of the hotel, ie, extra parking privileges and their keeping a package to be picked up by another person. These requests were handled efficiently and cheerfully. All of the service […] givers were top notch. Very good experience. Read moreGenuine Hotels.com guest review
Convenient location in great neighborhood. Friendly staff at the included breakfast. Very expensive parking at an additional $26.00 per night. Street parking available overnight but read the corresponding signs to avoid even more expensive tickets. Very comfortable room with refrigerator, coffee maker, and controllable air conditioner.Genuine Hotels.com guest review
The room was great but when I made the reservation it was for a non smoking room but when I checked in the room smelled really bad with cigaret smoke. Had to call the front to spray air freshner to kill the smell. Beside that it was all good.Genuine Hotels.com guest review
Hotel overall was nice. Staff was awesome! The room was a good size and had a great view! The bathroom however was very small and a little run down. Especially the bathtub.Genuine Hotels.com guest review
Location was good, clean and quiet. Comfy bed, large spacious room with a good size tv. The only downfalls were the restaurant was very expensive for what you got and the parking was very expensive. Self parking was $23 in a garage next door which didnt make me feel safe when I got back late at night.Genuine Hotels.com guest review
Great service! Very friendly staff! Clean and reasonably priced.Genuine Hotels.com guest review
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