very must enjoyableGenuine Hotels.com guest review
I wanted cheap, clean, and convenient location. The first room was dirty and the easy chair was broken - almost tipped over, and when I told the front desk, they immediately moved me to another room which was clean and satisfactory. You get what you pay for, but it could be a lot worse. I'd go again. They were willing to work with me and I appreciate […] that. Nice to have a fridge and microwave and sink and stove. Read moreGenuine Hotels.com guest review
"You get what you pay for."
So really, what do you expect? I was on a tight budget and the Extended Stay had the cheapest rates. My room was cleanin the aspect that I didn't find any bugs, etc. But after a good scrubbing of clorox foam spray, my room was probably the cleanest in the hotel. Basically, it has all the bare minimums. You get what you pay for. Just be prepared to clean […] first yourself before settling in. The most annoying thing is that the hall ways smell really bad. Read moreGenuine Hotels.com guest review
"You get what you pay for. WiFi did not work"
I wasn't expecting much so I wasn't overly disappointed. You get what you pay for. But one thing that was upsetting was the lack of internet connection. I mean they had WiFi, but the code given to me did not work, no matter on how many computers and smart phones I tried it on. The girl at the reception was useless.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road I appreciate you bringing your experience to our attention. I sincerely apologize that you were unable to access our wireless server. To ensure that a situation like yours doesn't happen again, my team is being retrained on how to access our new server password. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
always a pleasant stayGenuine Hotels.com guest review
"You get what you pay for!"
Room was comfortable, as we were there over thanksgiving there was no service one of the days. One room had to be changed as water damage was collapsing the ceiling in the bathroom. My room the air did not work properly. Sound traveled easily through the wall. Room next to mine had a family with aaother that did nothing but yell at her children for […] two days. Had to have TV volume turnrd up to hear and dround out the crying kids and cover up the screaming woman. Read moreGenuine Hotels.com guest review
They aren't up to date, but they are cheap, moderately clean, and close to the airport. You stay here because you are on a budget and cooking your own food instead of going to restaurants while in town.Genuine Hotels.com guest review
"A hotel close to a nice hotel"
I had stayed in Extended Stay America, Katy Freeway, Houston, Texas and I absolutely loved it. I expected this to be a similar kind of experience. Apparently not so. The whole place smells weird. It reminds you of one of those hotels from a horror movie where someone is going to die. It looks murky, dingy (and a few other crazy adjectives can be filled […] here) No coffee maker (On hindsight, should I have asked for one?) The towels were dirty. I could have asked them to replace it, but are'nt they supposed to be replaced before someone moves in (I had my own and it felt a lot of trouble worrying about those? I wanted to take a print out (seriously, just ONE page) and I was suggested I pay and get some copies from a store nearby. It is not like, I asked them get me a print out of the full novel Harry Potter and The Order of the phoenix. Apart from that, the hotel staff were really friendly. On accident, I stopped at an Extended Stay Hotel right next door (I guess, Lindberg area) It looked way better compared to this one. I honestly, do not even know why they have this one still in operation. Totally not worth what you pay for. Read moreGenuine Expedia guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for providing us with details about your stay. The situation you described regarding the cleanliness, missing coffee maker, and general feel of the hotel is truly regrettable. We are very sorry for your experience. I met with the staff, and we are currently deep cleaning and renovating our lobby to ensure that this experience is not repeated. The staff and I appreciate your comments, as it will only help us to improve. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
The staff was very friendly. Everyone seemed happy. Guest and Staff. The grab and go breakfast was perfect for our adventure that morning. The hotel was very clean .Genuine Expedia guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding how friendly the staff was and the grab and go breakfast. Also, I am pleased you found your accommodations clean and comfortable. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"I'm surprise about my stay, this is a good one."
This was one of the better Extended Stay America that I've stayed at in while. I travel 100% of the time.Genuine Hotels.com guest review
"Exactly what I needed"
I had to book a room in under 24 hours and found a deal on Expedia at the Extended Stay America for $50/night. It was the perfect room and way cheaper than it was worth. Monica, the front desk person, was compassionate and helpful and I felt safe arriving late in the night. The morning staff were all smiles and even called a taxi for me. Thank you.Genuine Expedia guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Aram - I want to thank you for taking the time to post a review of your stay. I'm so pleased to hear that the front desk staff was so helpful and compassionate, especially Monica. I will be sure to share your comments with her and the entire team. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
nasty hotel sheets dirty bath room not cleaned floor wasnt vaccumed.Genuine Expedia guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for your recent review of your stay. The cleanliness issues you described are unacceptable, and I sincerely apologize for your experience. I discussed your comments with the team, and we are allocating additional hours to deep clean your room. As well, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies moving forward. Thank you very much for providing us with your feedback. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.
I stayed 2 nights with a day in between and needed an upgrade on both nights which they were more than accommodating! The building is a little older but worth the value and I didn't have any issues with the neighborhood. Angela, Stephanie and Monica were very helpful!Genuine Hotels.com guest review
There was a bad smell throughout the hallway on third floor. Hallway doors are hard to open and make a lot noise when close.Genuine Hotels.com guest review
the staff was very kind and helpful they went out of there way to be helpful. the room was nice and clean. swimming pool was nice and clean. breakfast was simple and good coffee, muffins and fresh fruit.Genuine Expedia guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you so much for posting a review of our property. I truly appreciate your comments regarding your stay here at our hotel. I'm glad to hear that we had all of the amenities you were looking for. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
"Just what i needed."
May need a place to stay for a few weeks.I am seriously looking to relocate to the St. louis area.Genuine Hotels.com guest review
"Adequate but not especially nice hotel"
This place was pretty basic - so don't expect anything fancy, like a box of klenex in your room, or hooks to hang clothes on the back of your bathroom door. We didn't even get a remote for the TV! This is the older of two Extended Stay America hotels which are besically back to back with each other (the other is Extended Stay America - Lindbergh Boulevard). […] We went to the Lindbergh one first since it's nearer to I-70 and then got redirected. The Chapel Ridge Road hotel is two quick right turns away from the other, but it looks like a brick barrack building built in the 50s or 60s. There's no elevators and you have to use steps to get to any of the floors. Our room was numbered in the 100s. We went down the steps and felt like we were in the basement, but when you open the window, you're basically at or near ground level. The room was adequate and had apparently been painted to more up to date greens and earth tones in the last couple of years, but the hallways seemed dingy, didn't smell very good, had nasty brown carpet, and the lights flickered. Our other major complaint was that the walls and ceilings seemed thin and we could hear the nighbors quite a bit. Anyway, we would probably pay more to stay elsewhere before we would do this again.... Read moreGenuine Hotels.com guest review
"Very God Property"
Rooms were clean and fresh. Personnel were courteous and friendly. Locations was easy to reach from the interstate. Compared to single stay motels, we received much more for our money spent here.Genuine Hotels.com guest review
The staff was so friendly and were very helpful during my stay. Unfortunately my air conditioner stopped working and the staff member that I reported it to wrote it down. When I checked out, the morning staff was unaware that I had this problem and gave me a guest compensation. It is not the greatest hotel but they made it pleasant. Very small pool. […] 20 min from downtown. 10 min from airport. 5 min from Boeing. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road I appreciate your great remarks about the staff. We appreciate you letting us know that you had an issue with the air conditioner in your room upon your check-out. Please know, this has been repaired since your stay and I can assure you that will not happen again. We are sorry for this issue, but are happy to read that we provided you with great service and a great location. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
We were visiting a friend in St. Louis, and the staff made us feel very welcome! They treated my son with such kindness and love. They talked to him and knew us by name after only an hour of being there. The breakfast wasn't continental, but it was a "grab-n-go" kind of breakfast. It was okay, because the staff made sure we had everything we needed. […] The actual hotel and room were good, but the staff is why I'll be going back to this one again! Read moreGenuine Expedia guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Tenessa - The staff and I read your review, and would like to thank you for writing such great things about the hotel and staff. I am proud of our team for providing such great customer service to you and your son during your stay. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
"Provided the basics"
This is a no-frills hotel that gave me what I needed: a place to sleep and shower. The location is tricky b/c street signage is poor. It's actually very close to another extended stay hotel, which looked a little better kept. But the staff was good, the breakfast was okay, and it felt relatively safe.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Greg - I received a copy of your review, and wanted to take a moment to personally respond. I was disheartened to read that it was slightly challenging to find our hotel. Still, I am glad that our staff provided you with good service and that you liked our grab-and-go breakfast. I really appreciate you bringing this to our attention. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"Make sure check the condition of room"
First was introduced to a room on 1st floor, it smelled terribly, furnishing was completely out of date. Requested to move to another room, then was brought to 2nd floor which is above ground, the hotel is on a split level structure. It was much better. Hotel staff was very nice throughout the process.Genuine Expedia guest review
This should be called Hotel Average. The incredibly nice staff made up for the very average room quality. If you're looking for a reasonably priced place to stay for a night, I would definitely recommend this, but I probably wouldn't actually stay very extended.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for taking the time to write a review of your stay. I'm glad that you found our staff to be so incredibly friendly and helpful. As well, it is great to know that you liked your room. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Room had a smoky smell. The hallways had a terrible smoky smell. Sheets were not clean. Room had no cofee pot but did have sugar and cream available. Had to go to the front desk to request some tea bags. The only pan available, which I had to use to heat up some water was dirty.Genuine Expedia guest review
The staff was friendly and accommodating every time. The hotel seemed older and had a strong musty smell. Only there for two nights and met our needs. Price was right.Genuine Hotels.com guest review
The rooms needed a lot of help. it has not been updated for a very long yime. Although the bathrooms were cleans the tub and sink need replacement.Genuine Expedia guest review
"Extended Stay America, St. Louis"
I was not at all happy with the amenities offered, in that I feel like I was misled by the ratings and listing on the website, specifically the "continental breakfast" which was breakfast bars and apples. Coffee was not maintained in the lobby and the location is in an high industrial lower class neighborhood. For a few dollars more, we could have been […] located in a higher class neighborhood, with many more available amenities. Read moreGenuine Hotels.com guest review
The hotel staff were very pleasant. The room was suitable clean but not outstanding. All I needed was a bed and a pillow and I got that. I was thinking I might be staying in a hotel that was half way between a homeless shelter and an apartment building.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Laura - The staff and I read your comments about your stay with us. I am so glad that our staff was friendly and helpful to you during your visit. Still, I am very sorry for the level of cleanliness in your room. Our housekeeping staff is looking into your comments to ensure we correct the issue now and moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Great people very helpfull and nice! I stayed here one week and booked again. This a very good place for the price.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road The team and I appreciate your great remarks. We are very happy to know you were satisfied with your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Thanks.
"East Bloc Cold War Style"
Wow, what a time warp. Grim lighting, and then up the stairs to a stripped down hallway lacking carpeting, fairly unsavory atmosphere, but perhaps the room would be fine. No bath towels, one frayed small hand towel, grubby looking tub (darn I didn't have flip flops) and ratty peeling veneer on the sink cabinet. Scraped up furniture and a charmless 1970s […] peagreen Barcalounger chair...really? I have haven't seen such style since Jerry Ford was in office. Didn't put anything into the crooked closet shelving. Bed looked OK, nice flat screen LG TV. Functional kitchen but very dated style. This was room 308. Dubious bathtub surface was due to age and peeling surface. All in all, very tired place. Room carpet could use a cleaning. Very responsive front desk staff re: towels. Brought up some right away. Meager "breakfast" but excellent hi-test coffee. WiFi was free. Easy access, but a bit hard to find. No, I won't be back. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not exceed your expectations. Your comments were reviewed by the staff, and we will be taking extra steps to ensure that all of our guest rooms have linens provided moving forward. We are also currently renovating our hotel, and it sounds like you arrived during this time. I apologize for any inconvenience this caused. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Close to Airport"
Great place to stay especially if you have an early morning flight to catch. The staff were also very helpful and very nice! :)Genuine Expedia guest review
"Good hotel for the price"
Hotel was nice enough for what we needed. We did get a smoking room which was really overpowering when we walked in. We saw this problem on a review before we came, so we brought a couple candles which did the trick. I didnt use the coffee maker or any of the kitchen utensils. Coffee maker didnt look exactly clean and there was leftover noodles on strainer. […] Room didnt come w kitchen soap so i couldnt wash anything. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our hotel; however, we apologize for the slight smoke odor in your room and for offering unclean kitchen items. To uphold our company's high standards, we working to eliminate this odor and are updating our cleaning procedures to include a thorough inspection of all guest kitchens moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"too short of stay"
The staff are nice the location not so good it close to a cemetery its ok but I requested non smoker but the pillow I was using had terrible cigarette smell.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for your recent review of your stay. I am sorry to hear that your pillows smelled held a slight smoke odor. Our housekeeping staff is working to eliminate this immediately. As well, I am disheartened to read that our location was not ideal. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"worth the money spent on the booking."
friendly staff and comfortable room for the price.Genuine Expedia guest review
"Enjoyed my stay"
Was a little bit hard to find at first. Could see the sign from the road but the street was not as visible. Seemed to be in an industrial part of town but still close to everything. Hotel Staff was great. Got a followup phone call about 30 min in my room to check that everything was satisfactory. Would stay here again.Genuine Hotels.com guest review
The room was comfortable and there was very little traffice and little noise in the hotel. The staff was very friendly and very customer service oriented.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for taking the time to write a review of your stay. I'm glad that you had found your room to be comfortable and quiet. As well, that our staff provided you with great customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
The lady that checked me in was fantastic. She was friendly and polite and very helpful!Genuine Hotels.com guest review
Handy location by airport. Staff very friendly. Dated but clean. Will stay again.Genuine Hotels.com guest review
"Great Staff! Great Price! Great Room"
I loved that I wasn't charged for checking in early, nice bedding sheets not the usual ugly floral beddings I hate to see, big fridge, nice tv, nice body massage soap bar, quick free snack breakfast. Great price. Amazing staff that attended to my needs. Greeted me everytime I left and entered building :) The only complaint I have which isn't a big deal […] is that the smoking and non smoking rooms are on the same hall on opposite sides so the non smoking can smell smoke in the hall. That hallway has smoke damage so smoke stains on the carpet but not really a big deal because inside the rooms are nice and clean. Not a big deal and you can't notice it unless you're looking for it. Great time here. Read moreGenuine Hotels.com guest review
"Not too bad if all you need is a place to sleep."
This is an "extended stay" place so don't expect the usual hotel services. Unless you are staying 7 or more days, you aren't going to get any kind of maid service without paying extra for it. Towel and linen exchange is available at the front desk. The people we encountered at the front desk were extremely nice. Our room had a microwave, full size refrigerator, […] sink, range and a table with 4 chairs in a very small kitchenette area right next to the queen size bed. There was just enough room to sit at the table if no one had to get by. The lazy boy type chair had seen better days and had several cigarette burns in the fabric. There were dishes in the cabinets but no soap to clean them and a card in the bathroom stated that dishes would not be cleaned even if you got maid service. Since we were only staying for 2 nights, we just got chinese delivered the first night and went to a nearby grocery for food and plastic dishes the second day. Our room was supposed to be "nonsmoking" but it was obvious by the stains on the edges of the bathroom counter that this was not always so. There was one small bar of hand soap and a little larger bar for the shower in the bathroom but none at the kitchen sink and no shampoo. The bed was comfortable and the heating/cooling unit worked but was a bit loud as was the fridge that seemed to be running every 15 min. The walls of this place are very thin as we could hear the tv and kids playing from the room across the hall from us. Read moreGenuine Hotels.com guest review
"Awesome price.....awesome room."
The room was clean and cozy. Totally renovated and pleasantly furnished. It's no resort, but it was definitely an all inclusive room.Genuine Hotels.com guest review
My room was great for the price. New bed with new linen. room clean, but carpet is very worn. Grea for the price.Genuine Hotels.com guest review
"Great hotel for early morning flights!"
I had an early morning flight out of Lambert, so used Expedia to find me a hotel near the airport. I arrived around 4pm and was greeted very nicely by a lovely lady named Lillie. Every time she saw me that evening she made sure to ask me how I was doing and if there was anything she could do for me. The hotel room was clean, quiet and served its purpose […] well. This is obviously an older hotel, but for a business traveler heading to the airport for an early flight it works well. The neighborhood is very urban, but also safe. I had no problems at all and everyone I ran into was nice. When I arrived I was practically the only car in the lot. When I got up at 4AM to leave the lot was full. So it apparently is a popular place with travelers such as myself. It's an airport hotel, so don't expect crystal and marble floors. However, it's a great place to stay and I will definitely be staying here again if I have to catch another early morning flight! Read moreGenuine Expedia guest review
Management was very warm to me, but professional as well. I will likely stay with them again.Genuine Hotels.com guest review
"Near the airport"
This location was full of value--price paid for the type of facility (extended stay hotel), but the front desk service was most outstanding!Genuine Hotels.com guest review
"WE LOVED THIS PLACE!!!"
The friendliest staff ever!! Will never stay anywhere else when in St. Louis!!!Genuine Hotels.com guest review
"Carpeting was filthy."
The carpeting was extremely filthy. Needs replacing or steam cleaning. The easy chair was also very dirty. Also had some noise from other rooms late on Friday night.Genuine Expedia guest review
"feel like home"
Not very convenient for people who do not have a car.Genuine Expedia guest review
The best thing about the stay was the employees, who were more or less willing to help out if needed... but just walking into the first floor, I smelled lots of smoke and dinginess. The bed sounded like it was either the cheapest one available (5 years ago) or just had never been replaced ever. I also didn't want to turn on the AC for fear it'd cough […] out whatever dirt and stuff it had all over the vents... Read moreGenuine Hotels.com guest review
"Easy highway access"
Facility was clean. Staff was very helpful. Area seemed quiet. Not a lot of noise from other guests.Genuine Hotels.com guest review
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