"Awesome price.....awesome room."
The room was clean and cozy. Totally renovated and pleasantly furnished. It's no resort, but it was definitely an all inclusive room.Genuine Hotels.com guest review
My room was great for the price. New bed with new linen. room clean, but carpet is very worn. Grea for the price.Genuine Hotels.com guest review
"Great hotel for early morning flights!"
I had an early morning flight out of Lambert, so used Expedia to find me a hotel near the airport. I arrived around 4pm and was greeted very nicely by a lovely lady named Lillie. Every time she saw me that evening she made sure to ask me how I was doing and if there was anything she could do for me. The hotel room was clean, quiet and served its purpose […] well. This is obviously an older hotel, but for a business traveler heading to the airport for an early flight it works well. The neighborhood is very urban, but also safe. I had no problems at all and everyone I ran into was nice. When I arrived I was practically the only car in the lot. When I got up at 4AM to leave the lot was full. So it apparently is a popular place with travelers such as myself. It's an airport hotel, so don't expect crystal and marble floors. However, it's a great place to stay and I will definitely be staying here again if I have to catch another early morning flight! Read moreGenuine Expedia guest review
Management was very warm to me, but professional as well. I will likely stay with them again.Genuine Hotels.com guest review
"Near the airport"
This location was full of value--price paid for the type of facility (extended stay hotel), but the front desk service was most outstanding!Genuine Hotels.com guest review
"WE LOVED THIS PLACE!!!"
The friendliest staff ever!! Will never stay anywhere else when in St. Louis!!!Genuine Hotels.com guest review
"Carpeting was filthy."
The carpeting was extremely filthy. Needs replacing or steam cleaning. The easy chair was also very dirty. Also had some noise from other rooms late on Friday night.Genuine Expedia guest review
"feel like home"
Not very convenient for people who do not have a car.Genuine Expedia guest review
The best thing about the stay was the employees, who were more or less willing to help out if needed... but just walking into the first floor, I smelled lots of smoke and dinginess. The bed sounded like it was either the cheapest one available (5 years ago) or just had never been replaced ever. I also didn't want to turn on the AC for fear it'd cough […] out whatever dirt and stuff it had all over the vents... Read moreGenuine Hotels.com guest review
"Easy highway access"
Facility was clean. Staff was very helpful. Area seemed quiet. Not a lot of noise from other guests.Genuine Hotels.com guest review
Nothing like the pic's but I needed some where to sleep in the area. Next time I'm going back to America's extended stay. Very clean place at the same price.Genuine Hotels.com guest review
Front desk person was amazing,,, friendly, nice helpful.. This hotel needs updating on inside. Outside is fine. Hallway carpet is old and worn, The 1st room we had to be moved from, I can deal wiith a lot but when the fire alarm went off when I turned on the heater I was done. Second room was better and looked like a new wall heater and bathroom better […] but carpet still old and worn and a soft spot on the floor room 205 next to bed Read moreGenuine Hotels.com guest review
The room was clean and very efficient. It was comfortable and I loved the kitchenette. I wish I could have stayed there longer.Genuine Expedia guest review
"Homey and great price."
Hotel was nice for the money. Staff was friendly. We were not in the room much but the carpet was filthy and bed could use an update. I didn't know it was an extended stay and no regular hotel services would be given but, because of the location and knowing what to expect next, time I would stay again. Liked the kitchen, made it more at home feelin […] g. Read moreGenuine Hotels.com guest review
"Friendly Staff, Old Facilities"
The other reviewers are right - the hotel could use a little love! The staff were very nice, always cheerfully greeting me as I walked through the lobby. The facilities were dated and it was evident in the carpet, cabinetry, the walls, and some of the furniture that this place had been around for quite some time. The furniture and the carpeting everywhere […] are in dire need of replacement/deep cleaning, and the walls could use a fresh coat of paint. However, I did not have any issues with bugs, nor did I feel my room hadn't been cleaned before I got there. Would have liked a box of Kleenex, but hey, it was cheap, so I won't complain. Also would have liked a better location, but part of that is my own darn fault for picking a hotel too far from where I spent most of my time. Read moreGenuine Hotels.com guest review
"Okay for the price"
The property is a bit difficult to find at night, so have a GPS or pay very close attention to the tiny street signs. Overall, the property is clean, but the carpets show a lot of wear throughout the facility, so be prepared for an old-looking facility. The staff were friendly and seemed helpful. We stayed 4 nights, fairly low rates, so my expectations […] were not terribly high. The kitchenette was fine--would be great for a family wanting to prepare a few meals there and not eat out all the time. Bathrooms are tiny. TV was newer and worked well. Free Internet--decent connection. Again, the room was good enough for my purposes, but don't expect something bright, shiny, or spacious or you will be disappointed. Read moreGenuine Hotels.com guest review
The overall hotel experience was moderate at best. The hotel smelled like it had been renevated into a non smoking hotel but nothing such as the carpet or fixures were changed. It smelled like a room that was covering up the smell of smoke. The rooms could use some serious upgrades. Professional painting, new carpet and updated fixures.Genuine Hotels.com guest review
"Not what reviews led me to believe"
This is a severely outdated motel. The place reeked of smoke in halls and stairways. No elevator, cheap furniture in poor condition, awful box spring that made more noise than the fan in the bathroom. Don't waste your timeGenuine Hotels.com guest review
Room arrangement would be great for a longer stay b/c of large refrigerator and stove. We only stayed 2 nights, the room was cool in late July so that was a plus. This hotel is easy to find and very close to the airport.Genuine Hotels.com guest review
"If you want a clean room at a reaonable price"
The hotel could indeed use renovation ... my carpeting had stains. The room was clean, though. For the price, I have no complaints.Genuine Hotels.com guest review
"Neat & clean, but not a resort."
First time staying there. Immediate impression is one of home. The staff at the door greeted me with a smile which is always nice, and the speech was pleasant and very amiable. The room though left something to be desired. There are no ice ,machines like every other hotel, only two ice trays (though filled) did not have enough ice for my needs for […] the evening. I understand that there is a kitchenette, but without soap or sponges to wash with, I was not very sure about just how clean the dishes were that I was to use or about how I should get them clean after using them. The "cable TV" did not have many channels, and there was even a list of area codes and exchanges that "count as long distance calls" when you dialed them. I've never seen that before. Thankfully, I brought and used my cellphone instead. Keep in mind what you want, if it's just for one night, then this is an ok place. Longer term, find somewhere that you can be comfortable with. Read moreGenuine Expedia guest review
"You get what you pay for and a bonus"
The hotel staff was one of the most friendly and helpful haveI have expterienced in a long time, even compaired to hotels at upwards of 10 times the cost per night. The room had a mild order which reminded us of herbs maybe from a cleaner that was Used. The carbet while not dirty was very stained and several patchs were showing (worn) and was in need […] of replacement. The bed was almost too hard and squeeked with every movement. The pool was clean and well maintained. If I'm in the area again I would consider staying here again. Read moreGenuine Hotels.com guest review
"A hotel without an ice machine??"
Considering the price the wife and I had no complaints. The room was clean, but not stocked and the comforter needed to be washed. Both things were remedied immediately and the staff was friendly, attentive, and pleasant. It was clean, but run down and obviously the staff cares more for the hotel and its patrons than the corporate head office does.Genuine Hotels.com guest review
it was horrible the room smelled and they couldnt even move me to a different room.never againGenuine Hotels.com guest review
One thing I like about Studio Plus/Extended Stay properties is the full kitchenette. The only catch is they don't have an ice machine on the premises. Room was clean, hallway carpets need a shampooing but they weren't terrible. Neighborhood seemed like it might not be the best but I had no issues. It's not really close to much of anything, but it's […] only about 15-20 minutes to downtown St Louis on the highway. Read moreGenuine Hotels.com guest review
I must say the staff were very pleasant and helpful as if we were long lost friends arriving for the evening. The pool was warm and inviting.Genuine Hotels.com guest review
We were in the Area for a Family Reunion. This was very reasonably priced, extremely clean, very nice staff. We didn't spend a lot of time in the room, but it was extremely clean. Would definitely stay here again.Genuine Hotels.com guest review
"Shock, Revulsion, & Disgust"
First let me start by saying, I would NOT Recommend this hotel to a living soul. The hotel is very old, very filthy, and the hotel staff is inept to say the least. They were friendly but useless. In all my years I have never seen such Filth in a hotel and a manager that apparently has no control or pride in the standards of her employees or hotel. All […] I heard was excuses accompanied by polite smiles. The lack service by Extended Stay Hotels Corporate Headquarters was absolutely applauding. Let me give a brief account of my stay. My company had booked 4 rooms for 7 days. The first room # 119; I walked in and found the headboard hanging half on the wall and half behind the bed. It looked like the bed was leaning and there was a large hole that had been badly patched on the bathroom door. I called the front desk and they immediately changed my room. My next room #113, in the bathroom human hair was all over the floor, in the kitchen crumbs were on the floor, the telephone was broken, the counters were dirty, and the bedroom comforter had a dead insect stuck to it. I spoke to the manager; she was polite and moved me yet again. Third room #112, this room at first glance was better, but I never looked behind the bathroom door. I was about to shower and there on the hook were some dirty clothes that had been left by the last tenant. The people traveling with me had similar horrifying tells. Needless to say we all checked out and found different accommodations. Read moreGenuine Hotels.com guest review
Lillie was the Manager while I was there, it might have only been one day, and I wasn't on vacation, and there under more depressing terms. However, the place was great, easy to find. I also needed to print out my boarding pass for the next day, and Lillie and staff were more than happy to help and had smiles on their faces. If I ever have to visit […] Hazelwood again, I'd stay here. Thanks guys! Read moreGenuine Expedia guest review
"Cheap nightly rates"
The hotel manager was very nice and helpful. She was very friendly as well as the workers! We were very pleased with our stay.Genuine Hotels.com guest review
There was no toilet paper in the room, and when I tried to call the front desk to tell them, the telephone didn't work. Everything else about the stay was just fine.Genuine Hotels.com guest review
"Cheap price/nice kitchen/pool but greasy carpet"
Like brand new kitchen, but the carpet and chair were very greasy...overall I had a good time and the price was cheap ...the place was very busy with people and convenient for the airportGenuine Hotels.com guest review
"Not my favorite place to stay."
I saw that we would arrive late. I called the hotel to let them know that. We requested a handicap room with the reservation. When we arrived, 10:30p we were sent to a room with a very long walk down the hall. We called the desk and asked if there was a closer room to the entrance, or a handicap room. They did have a handicap room. The desk clerk said, […] have you messed up the room you're in? Of course, our answer was no. The handicap room we were moved to was not completly guest ready. No spread or blanket on the bed, only the sheets. We had to wait for someone to come to take care of that. No extra toliet paper, etc. It was a 2 star hotel and it wasn't that great. I asked for a late check out (11:00a)..that clerk said we could have 10 minutes. This hotel is hard to find. The Extended Stay hotel is in front of the Studio Plus. Also, Note: The Airport is a bit of a distance from this hotel. Many hotels are closer. .... Hotels dot com reservationist's were very helpful each time I called. Read moreGenuine Hotels.com guest review
"New to this motel"
I stay in St. Louis several nights a month. The motel chain I had been staying at have raised their rates for the summer months, so I decided to shop around. I found a rate that I liked and decided to try it and as a result, the motel chain I had been staying will most likely lose a customer.Genuine Hotels.com guest review
"Ok, for price"
If we would have paid anymore for the room, I would have been upset. There was food on the floor under the bed, and a used coffee filter in the coffee pot. The carafe was missing from the coffee maker and there was no dish soap in the room. The beds are rock hard... so if you are into that, I guess it's fine. Really, the quality was disappointing; but […] we got the room for cheap and we weren't there much. Highlight is it's just down the road from Big Foot 5. Read moreGenuine Hotels.com guest review
The hotel is terrible. I reserved a smoke free room but it freaked of smoke. There was hair on the towels in the bathroom and in the tub. The garbage hadn't been emptied from the previous guests and there was also hair on the bed linens. If it's hadn't been 11pm my husband and i would've checked out. This us only a few things that went wrong. Do nit […] go to this dump. It was absolutely horrible!!! Read moreGenuine Hotels.com guest review
"very cheap and very good"
will stay againGenuine Hotels.com guest review
A vast improvement would be just to clean the carpets. The facility is dated but serviseable. The room smelled like a ashtray (non-smoking room requested). It would have been nice to have more than a single piece of silver ware and plate. Otherwise the refrigerator was nice and the accomadations were adequate.Genuine Hotels.com guest review
"Worth the money"
The room was clean even though at first it did smell of old cigarettes.. But for the price what do you expect. I left the air running and it helped with the smell. I was on the first floor and I could here the people exercising or something upstairs. Other than that it was worth the money and the neighborhood was quiet.Genuine Expedia guest review
"Inexpensive, felt like home but missing a little"
The price for an extended stay hotel was very reasonable. It definitely made up for the items that I needed in my room. Hotel was fully booked, so when we needed one more pillow, none were available. Ended up using a towel rolled up in a pillowcase. Plates and silverware were also in short supply, but 7-11 is within walking distance and allowed me to […] get the things I needed, including dish soap. Staff was friendly and very helpful, always responding quickly to my needs. Room was clean and quiet. Read moreGenuine Hotels.com guest review
"Friendly staff but ...."
The staff was extremely friendly! However, I was extremely disappointed in that fact that the room I stayed in had been heavily and I mean heavily smoked in. I left the window open while I was out for a few hours but it didn't help and the a/c only seemed to make it worse. I understand I did not pay much for my stay however, I will make sure to stay […] at a Hampton or a place that will at least offer me a discount when I tell them I am allergic to smoke and the room was horrible. Read moreGenuine Hotels.com guest review
Needs a paintjob. Friendly staff. Felt safe enough but 'hood looked rough. I was happy to be there a nightGenuine Hotels.com guest review
NAGenuine Hotels.com guest review
I enjoy my stay everyone was very nice and helpfulGenuine Hotels.com guest review
"close to the airport"
Room was clean. The hotel was not clean in the hallways and the non smoking rooms smelt like smoke. Hallways were dingy and had not been cleaned for a while. Rates were great. But expected moreGenuine Hotels.com guest review
"Bang for your buck"
What more can I say, cheap rates and clean rooms and I am probably harder to please than the average person!! Stay hear because the staff is ready to make your stay pleasurable!!!Genuine Hotels.com guest review
First off, when we checked in they gave us instructions and # to the wrong room, and we were trying to get into said room, the occupant of that room opened the door. second when we went down to the desk, we were told that she is new and gave us the correct room #. Once we got into the room, it was spacious, but no kleenex and no trashcans. The pillows […] were so thin that folding them over still didnt make a regular sized pillow. My husband and I were up and down all night, because the bed was so uncomfortable we both woke up with back pain. This is definitely a place we will never stay again. Read moreGenuine Hotels.com guest review
Monica and Lillie were on duty and they made my stay very pleasant. They even offered to help me with my bags when I was checking in, but being a gentleman my ego wouldn't allow that.Genuine Hotels.com guest review
Only because I am extremely busy have I not already called to complain to the corporate office. Upon arrival (1pm), not once did either representative smile while nonchalantly "processing" my reservation only to tell my finally that my room wasn't ready. When I asked "Why not?" #since it was reserved days ahead#, I was told that the previous guests […] had just checked out. When I asked how that should effect me, I was reminded that I had indicated that I may be arriving late due to travel. I then questioned check in time and was told it was 3pm. Check in/out times are not indicated in the itenerary anywhere. I was told they would try to clean the room within the next 1/2 hr if possible. I had just come off the road and needed to use the lavatory asap. I repeatedly told there wasn't any public restroom and would not be accomodated but that I was welcome to try the 7-Eleven down the street. The entire hotel smelled of garbage, cigarette smoke, body odor, etc. There were random dead bugs in corners. The bed was like sleeping on the floor. I had to keep the a/c running in order to breath "fresh" air during my stay. I could go on and on but I'm by now you all get my drift. Sad to say that I had moved away from this area a few years back and hadn't visited until now. This was my experience upon my return. All I can say is "Wow, thanks for reminding me why I left!" Read moreGenuine Expedia guest review
"Great Staff and Great room"
The staff are wonderful at this hotel and i love it here...have to stay in a room for my position two to three nights a week and it is great...Genuine Expedia guest review
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