Room arrangement would be great for a longer stay b/c of large refrigerator and stove. We only stayed 2 nights, the room was cool in late July so that was a plus. This hotel is easy to find and very close to the airport.Genuine Hotels.com guest review
"If you want a clean room at a reaonable price"
The hotel could indeed use renovation ... my carpeting had stains. The room was clean, though. For the price, I have no complaints.Genuine Hotels.com guest review
"Neat & clean, but not a resort."
First time staying there. Immediate impression is one of home. The staff at the door greeted me with a smile which is always nice, and the speech was pleasant and very amiable. The room though left something to be desired. There are no ice ,machines like every other hotel, only two ice trays (though filled) did not have enough ice for my needs for […] the evening. I understand that there is a kitchenette, but without soap or sponges to wash with, I was not very sure about just how clean the dishes were that I was to use or about how I should get them clean after using them. The "cable TV" did not have many channels, and there was even a list of area codes and exchanges that "count as long distance calls" when you dialed them. I've never seen that before. Thankfully, I brought and used my cellphone instead. Keep in mind what you want, if it's just for one night, then this is an ok place. Longer term, find somewhere that you can be comfortable with. Read moreGenuine Expedia guest review
"You get what you pay for and a bonus"
The hotel staff was one of the most friendly and helpful haveI have expterienced in a long time, even compaired to hotels at upwards of 10 times the cost per night. The room had a mild order which reminded us of herbs maybe from a cleaner that was Used. The carbet while not dirty was very stained and several patchs were showing (worn) and was in need […] of replacement. The bed was almost too hard and squeeked with every movement. The pool was clean and well maintained. If I'm in the area again I would consider staying here again. Read moreGenuine Hotels.com guest review
"A hotel without an ice machine??"
Considering the price the wife and I had no complaints. The room was clean, but not stocked and the comforter needed to be washed. Both things were remedied immediately and the staff was friendly, attentive, and pleasant. It was clean, but run down and obviously the staff cares more for the hotel and its patrons than the corporate head office does.Genuine Hotels.com guest review
it was horrible the room smelled and they couldnt even move me to a different room.never againGenuine Hotels.com guest review
One thing I like about Studio Plus/Extended Stay properties is the full kitchenette. The only catch is they don't have an ice machine on the premises. Room was clean, hallway carpets need a shampooing but they weren't terrible. Neighborhood seemed like it might not be the best but I had no issues. It's not really close to much of anything, but it's […] only about 15-20 minutes to downtown St Louis on the highway. Read moreGenuine Hotels.com guest review
I must say the staff were very pleasant and helpful as if we were long lost friends arriving for the evening. The pool was warm and inviting.Genuine Hotels.com guest review
We were in the Area for a Family Reunion. This was very reasonably priced, extremely clean, very nice staff. We didn't spend a lot of time in the room, but it was extremely clean. Would definitely stay here again.Genuine Hotels.com guest review
"Shock, Revulsion, & Disgust"
First let me start by saying, I would NOT Recommend this hotel to a living soul. The hotel is very old, very filthy, and the hotel staff is inept to say the least. They were friendly but useless. In all my years I have never seen such Filth in a hotel and a manager that apparently has no control or pride in the standards of her employees or hotel. All […] I heard was excuses accompanied by polite smiles. The lack service by Extended Stay Hotels Corporate Headquarters was absolutely applauding. Let me give a brief account of my stay. My company had booked 4 rooms for 7 days. The first room # 119; I walked in and found the headboard hanging half on the wall and half behind the bed. It looked like the bed was leaning and there was a large hole that had been badly patched on the bathroom door. I called the front desk and they immediately changed my room. My next room #113, in the bathroom human hair was all over the floor, in the kitchen crumbs were on the floor, the telephone was broken, the counters were dirty, and the bedroom comforter had a dead insect stuck to it. I spoke to the manager; she was polite and moved me yet again. Third room #112, this room at first glance was better, but I never looked behind the bathroom door. I was about to shower and there on the hook were some dirty clothes that had been left by the last tenant. The people traveling with me had similar horrifying tells. Needless to say we all checked out and found different accommodations. Read moreGenuine Hotels.com guest review
Lillie was the Manager while I was there, it might have only been one day, and I wasn't on vacation, and there under more depressing terms. However, the place was great, easy to find. I also needed to print out my boarding pass for the next day, and Lillie and staff were more than happy to help and had smiles on their faces. If I ever have to visit […] Hazelwood again, I'd stay here. Thanks guys! Read moreGenuine Expedia guest review
"Cheap nightly rates"
The hotel manager was very nice and helpful. She was very friendly as well as the workers! We were very pleased with our stay.Genuine Hotels.com guest review
There was no toilet paper in the room, and when I tried to call the front desk to tell them, the telephone didn't work. Everything else about the stay was just fine.Genuine Hotels.com guest review
"Cheap price/nice kitchen/pool but greasy carpet"
Like brand new kitchen, but the carpet and chair were very greasy...overall I had a good time and the price was cheap ...the place was very busy with people and convenient for the airportGenuine Hotels.com guest review
"Not my favorite place to stay."
I saw that we would arrive late. I called the hotel to let them know that. We requested a handicap room with the reservation. When we arrived, 10:30p we were sent to a room with a very long walk down the hall. We called the desk and asked if there was a closer room to the entrance, or a handicap room. They did have a handicap room. The desk clerk said, […] have you messed up the room you're in? Of course, our answer was no. The handicap room we were moved to was not completly guest ready. No spread or blanket on the bed, only the sheets. We had to wait for someone to come to take care of that. No extra toliet paper, etc. It was a 2 star hotel and it wasn't that great. I asked for a late check out (11:00a)..that clerk said we could have 10 minutes. This hotel is hard to find. The Extended Stay hotel is in front of the Studio Plus. Also, Note: The Airport is a bit of a distance from this hotel. Many hotels are closer. .... Hotels dot com reservationist's were very helpful each time I called. Read moreGenuine Hotels.com guest review
"New to this motel"
I stay in St. Louis several nights a month. The motel chain I had been staying at have raised their rates for the summer months, so I decided to shop around. I found a rate that I liked and decided to try it and as a result, the motel chain I had been staying will most likely lose a customer.Genuine Hotels.com guest review
"Ok, for price"
If we would have paid anymore for the room, I would have been upset. There was food on the floor under the bed, and a used coffee filter in the coffee pot. The carafe was missing from the coffee maker and there was no dish soap in the room. The beds are rock hard... so if you are into that, I guess it's fine. Really, the quality was disappointing; but […] we got the room for cheap and we weren't there much. Highlight is it's just down the road from Big Foot 5. Read moreGenuine Hotels.com guest review
The hotel is terrible. I reserved a smoke free room but it freaked of smoke. There was hair on the towels in the bathroom and in the tub. The garbage hadn't been emptied from the previous guests and there was also hair on the bed linens. If it's hadn't been 11pm my husband and i would've checked out. This us only a few things that went wrong. Do nit […] go to this dump. It was absolutely horrible!!! Read moreGenuine Hotels.com guest review
"very cheap and very good"
will stay againGenuine Hotels.com guest review
A vast improvement would be just to clean the carpets. The facility is dated but serviseable. The room smelled like a ashtray (non-smoking room requested). It would have been nice to have more than a single piece of silver ware and plate. Otherwise the refrigerator was nice and the accomadations were adequate.Genuine Hotels.com guest review
"Worth the money"
The room was clean even though at first it did smell of old cigarettes.. But for the price what do you expect. I left the air running and it helped with the smell. I was on the first floor and I could here the people exercising or something upstairs. Other than that it was worth the money and the neighborhood was quiet.Genuine Expedia guest review
"Inexpensive, felt like home but missing a little"
The price for an extended stay hotel was very reasonable. It definitely made up for the items that I needed in my room. Hotel was fully booked, so when we needed one more pillow, none were available. Ended up using a towel rolled up in a pillowcase. Plates and silverware were also in short supply, but 7-11 is within walking distance and allowed me to […] get the things I needed, including dish soap. Staff was friendly and very helpful, always responding quickly to my needs. Room was clean and quiet. Read moreGenuine Hotels.com guest review
"Friendly staff but ...."
The staff was extremely friendly! However, I was extremely disappointed in that fact that the room I stayed in had been heavily and I mean heavily smoked in. I left the window open while I was out for a few hours but it didn't help and the a/c only seemed to make it worse. I understand I did not pay much for my stay however, I will make sure to stay […] at a Hampton or a place that will at least offer me a discount when I tell them I am allergic to smoke and the room was horrible. Read moreGenuine Hotels.com guest review
Needs a paintjob. Friendly staff. Felt safe enough but 'hood looked rough. I was happy to be there a nightGenuine Hotels.com guest review
NAGenuine Hotels.com guest review
I enjoy my stay everyone was very nice and helpfulGenuine Hotels.com guest review
"close to the airport"
Room was clean. The hotel was not clean in the hallways and the non smoking rooms smelt like smoke. Hallways were dingy and had not been cleaned for a while. Rates were great. But expected moreGenuine Hotels.com guest review
"Bang for your buck"
What more can I say, cheap rates and clean rooms and I am probably harder to please than the average person!! Stay hear because the staff is ready to make your stay pleasurable!!!Genuine Hotels.com guest review
First off, when we checked in they gave us instructions and # to the wrong room, and we were trying to get into said room, the occupant of that room opened the door. second when we went down to the desk, we were told that she is new and gave us the correct room #. Once we got into the room, it was spacious, but no kleenex and no trashcans. The pillows […] were so thin that folding them over still didnt make a regular sized pillow. My husband and I were up and down all night, because the bed was so uncomfortable we both woke up with back pain. This is definitely a place we will never stay again. Read moreGenuine Hotels.com guest review
Monica and Lillie were on duty and they made my stay very pleasant. They even offered to help me with my bags when I was checking in, but being a gentleman my ego wouldn't allow that.Genuine Hotels.com guest review
Only because I am extremely busy have I not already called to complain to the corporate office. Upon arrival (1pm), not once did either representative smile while nonchalantly "processing" my reservation only to tell my finally that my room wasn't ready. When I asked "Why not?" #since it was reserved days ahead#, I was told that the previous guests […] had just checked out. When I asked how that should effect me, I was reminded that I had indicated that I may be arriving late due to travel. I then questioned check in time and was told it was 3pm. Check in/out times are not indicated in the itenerary anywhere. I was told they would try to clean the room within the next 1/2 hr if possible. I had just come off the road and needed to use the lavatory asap. I repeatedly told there wasn't any public restroom and would not be accomodated but that I was welcome to try the 7-Eleven down the street. The entire hotel smelled of garbage, cigarette smoke, body odor, etc. There were random dead bugs in corners. The bed was like sleeping on the floor. I had to keep the a/c running in order to breath "fresh" air during my stay. I could go on and on but I'm by now you all get my drift. Sad to say that I had moved away from this area a few years back and hadn't visited until now. This was my experience upon my return. All I can say is "Wow, thanks for reminding me why I left!" Read moreGenuine Expedia guest review
"Great Staff and Great room"
The staff are wonderful at this hotel and i love it here...have to stay in a room for my position two to three nights a week and it is great...Genuine Expedia guest review
This was one of the worst hotels I've ever stayed in. The overall appearance of the hotel on the inside was old, bad stains and cheap furniture. The hotel room was supposed to be non-smoking and the way they could claim that was to open the window to get the smoke out. There were cigarette holes on literally every piece of furniture and bedding. I would […] not even walk on the floor in my bare feet it was so bad. Sleeping in the car would have been preferrable had it not been 30 degrees outside. Read moreGenuine Hotels.com guest review
When we arrived, I had to wait ten minutes for someone to come to the front desk for me to check in. The room I was in had a dark green carpet but you could tell that the floor wash extremely dirty and I need of a shampoo. The bathtub had a lot of dirt in it before we even used it. We also had no towels, soap or a shower curtain in the bathroom. After […] flooding the bathroom floor from taking a shower, I had to go to the front desk myself to get all of those items. The next night when we came back to the room we saw that the maid skipped our room and we didn't have fresh towels. Once again I had to go to the lobby for towels after them telling me I had to bring all my old towels down. It was just such a inconvenience to have such minor things a hotel should have the basic things. It was a very great price but I honestly felt that they could have at least had the room better prepared and clean. Read moreGenuine Expedia guest review
I stayed one night while passing through St. Louis. Nice office staff. Conveniently located just off the I70 without the noise. The room smelled pretty badly. Not cigarette smoke but perhaps cigar. You could hear all of your neighbors. The surrounding neighborhood has nothing to offer. There's a Subway sandwich shop just down the street. About what […] I expected for the price I paid - cheap. NB must ask office staff for shampoo and conditioner. Not terrible. Would rate higher without the smell. Read moreGenuine Hotels.com guest review
"SIX FLAGS VISIT"
Well the Hotel wasn't as close to Six Flags as I thought, my fault. The hotel was very nice. The staff was great. The only thing that I would suggest a change with is, they don't offer house keeping. To get clean towels, you have to go to the desk , and exchange the dirty ones.Genuine Hotels.com guest review
"Studis Plus Motel - STL/Lambert Airport"
I unloaded bags and took them to the room and l immediately left to get something to eat. When I returned to the room and turned on the lights I noticed the bugs on the floor...roaches. I immediately collected my luggage, checked out and went to another motel. I wouldn't recommend this location at all.Genuine Hotels.com guest review
"a very nice place to stay"
a home away form home a very gracious staff and very accomadating my only complaint was the beds definettly need some matress help but all in all the best stay i have had almst anywhere everything in our suite was in great working order, very very ot while i ws there our room was coler than my home, we enjoyed our stay and he manager was very accomading […] to my needs and wants my thanks go to her and her office manager. Read moreGenuine Hotels.com guest review
"Unsatisfied in St. Louis"
The couch in the room was so stained and dirty looking I had to put a sheet over it just to sit down. The facility appeared more like low rent apartments than an extended stay hotel. Both the bed and the couch were uncomfortable. Due to the condition of the couch, which was also a pull out bed, I had to share a bed with my traveling companion despite […] the fact I had paid extra for the room with the additional queen pull out. I am now hesitant to stay in any of this chains properties. Read moreGenuine Hotels.com guest review
"studio plus hotel hazelwood mo."
love the place have church convention and my family alway stay there love the location 30 min for our church been stay there every year for 5 year the staff was great room clean love the kitchette and wii be staying ther next yearGenuine Hotels.com guest review
"Extended Stay in St. Louis"
We were disappointed in this extended stay. We have stayed in extended stays in the Columbia, Mo. area an had good experiences. The staff in this hotel were nice and did their best to accomodate us, but not always knowledgable about the rooms. We were promised by Hotels.com a deluxe room with a recliner for my husband as he as sleep apnea and must […] sleep in an elevated position. When we arrived, our room did not have a recliner. The desk clerk looked through 3 rooms before she found a recliner. And, it was not in a deluxe room but rather a regular size room. Then, we were promised a non-smoking room as I have asthma and chemical sensitivity. You could tell that the rooms had been smoked in, nicotine was on the wall of the room where it had sweated on the wall paper and our room had cigarette burns on the counters in the bathroom. The clerk said it had not been smoked in. (Hmmm...) Since we arrived late in the evening, we stayed out of necessity. We had to sleep with the window opened on the first floor just to have fresh air which was a bit scary not knowing the neighborhood. I was glad I brought my air freshner (green) to spray every hour or so to contain the smell. The room just did not feel clean. Maybe because it was an older, outdated facility. Then, the bathroom sink was stopped up and we had to call for maintenance. And, if you did not know this, people do live in these extended stays like an apt. So, if you don't like this type of environment, stay in a regular hotel. have had good experiences with Hotels.com before, but they definitely didn't know the whole story on this hotel. Read moreGenuine Hotels.com guest review
This is a good place to stay for the price. I would stay againGenuine Hotels.com guest review
"poor hotel in seedy neighborhood"
our room had very old furnishings and smelled smoky. The room did have a decent kitchen and it was a nice size room. Everything was quite old and needing refurnished. Would not stay here again.Genuine Expedia guest review
very bad hotel, for the 10days there was no cleaning worst hotel i have stayedGenuine Hotels.com guest review
Lovely large clean room & bathroom. Comfy bed & pillows. Kitchenette with fridge & microwave & sink. Large tv. Ok breakfast. Friendly staff. Enjoyed my stay here and it would make a great spot for a longer stay in St Louis.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road I appreciate you taking the time to write such a wonderful review. I am glad to read that you were pleased with all the amenities we provided in your room. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
muy bueno y conveniente.Genuine Hotels.com guest review
Muy buena!Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for taking the time to write a review of your stay. I'm glad that your stay with us was excellent! Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
This guest did not leave a comment.Genuine Hotels.com guest review
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