Room had a smoky smell. The hallways had a terrible smoky smell. Sheets were not clean. Room had no cofee pot but did have sugar and cream available. Had to go to the front desk to request some tea bags. The only pan available, which I had to use to heat up some water was dirty.Genuine Expedia guest review
The staff was friendly and accommodating every time. The hotel seemed older and had a strong musty smell. Only there for two nights and met our needs. Price was right.Genuine Hotels.com guest review
The rooms needed a lot of help. it has not been updated for a very long yime. Although the bathrooms were cleans the tub and sink need replacement.Genuine Expedia guest review
"Extended Stay America, St. Louis"
I was not at all happy with the amenities offered, in that I feel like I was misled by the ratings and listing on the website, specifically the "continental breakfast" which was breakfast bars and apples. Coffee was not maintained in the lobby and the location is in an high industrial lower class neighborhood. For a few dollars more, we could have been […] located in a higher class neighborhood, with many more available amenities. Read moreGenuine Hotels.com guest review
The hotel staff were very pleasant. The room was suitable clean but not outstanding. All I needed was a bed and a pillow and I got that. I was thinking I might be staying in a hotel that was half way between a homeless shelter and an apartment building.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Laura - The staff and I read your comments about your stay with us. I am so glad that our staff was friendly and helpful to you during your visit. Still, I am very sorry for the level of cleanliness in your room. Our housekeeping staff is looking into your comments to ensure we correct the issue now and moving forward. Our team is committed to satisfying our guests, so we are very thankful for your feedback. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
Great people very helpfull and nice! I stayed here one week and booked again. This a very good place for the price.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road The team and I appreciate your great remarks. We are very happy to know you were satisfied with your stay. The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future! Thanks.
"East Bloc Cold War Style"
Wow, what a time warp. Grim lighting, and then up the stairs to a stripped down hallway lacking carpeting, fairly unsavory atmosphere, but perhaps the room would be fine. No bath towels, one frayed small hand towel, grubby looking tub (darn I didn't have flip flops) and ratty peeling veneer on the sink cabinet. Scraped up furniture and a charmless 1970s […] peagreen Barcalounger chair...really? I have haven't seen such style since Jerry Ford was in office. Didn't put anything into the crooked closet shelving. Bed looked OK, nice flat screen LG TV. Functional kitchen but very dated style. This was room 308. Dubious bathtub surface was due to age and peeling surface. All in all, very tired place. Room carpet could use a cleaning. Very responsive front desk staff re: towels. Brought up some right away. Meager "breakfast" but excellent hi-test coffee. WiFi was free. Easy access, but a bit hard to find. No, I won't be back. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your room did not exceed your expectations. Your comments were reviewed by the staff, and we will be taking extra steps to ensure that all of our guest rooms have linens provided moving forward. We are also currently renovating our hotel, and it sounds like you arrived during this time. I apologize for any inconvenience this caused. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Close to Airport"
Great place to stay especially if you have an early morning flight to catch. The staff were also very helpful and very nice! :)Genuine Expedia guest review
"Good hotel for the price"
Hotel was nice enough for what we needed. We did get a smoking room which was really overpowering when we walked in. We saw this problem on a review before we came, so we brought a couple candles which did the trick. I didnt use the coffee maker or any of the kitchen utensils. Coffee maker didnt look exactly clean and there was leftover noodles on strainer. […] Room didnt come w kitchen soap so i couldnt wash anything. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road I appreciate you taking the time to write a review of your experience with us. We appreciate the kind comments about our hotel; however, we apologize for the slight smoke odor in your room and for offering unclean kitchen items. To uphold our company's high standards, we working to eliminate this odor and are updating our cleaning procedures to include a thorough inspection of all guest kitchens moving forward. Thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. I do hope that you will return to our hotel, or any of our other brand locations across the U.S. and Canada in the future.
"too short of stay"
The staff are nice the location not so good it close to a cemetery its ok but I requested non smoker but the pillow I was using had terrible cigarette smell.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for your recent review of your stay. I am sorry to hear that your pillows smelled held a slight smoke odor. Our housekeeping staff is working to eliminate this immediately. As well, I am disheartened to read that our location was not ideal. Our team is committed to satisfying our guests, so we are very thankful for your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"worth the money spent on the booking."
friendly staff and comfortable room for the price.Genuine Expedia guest review
"Enjoyed my stay"
Was a little bit hard to find at first. Could see the sign from the road but the street was not as visible. Seemed to be in an industrial part of town but still close to everything. Hotel Staff was great. Got a followup phone call about 30 min in my room to check that everything was satisfactory. Would stay here again.Genuine Hotels.com guest review
The room was comfortable and there was very little traffice and little noise in the hotel. The staff was very friendly and very customer service oriented.Genuine Hotels.com guest review
Response by Extended Stay America - St Louis -Airport -Chapel Ridge Road Thank you for taking the time to write a review of your stay. I'm glad that you had found your room to be comfortable and quiet. As well, that our staff provided you with great customer service. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.
The lady that checked me in was fantastic. She was friendly and polite and very helpful!Genuine Hotels.com guest review
Handy location by airport. Staff very friendly. Dated but clean. Will stay again.Genuine Hotels.com guest review
"Great Staff! Great Price! Great Room"
I loved that I wasn't charged for checking in early, nice bedding sheets not the usual ugly floral beddings I hate to see, big fridge, nice tv, nice body massage soap bar, quick free snack breakfast. Great price. Amazing staff that attended to my needs. Greeted me everytime I left and entered building :) The only complaint I have which isn't a big deal […] is that the smoking and non smoking rooms are on the same hall on opposite sides so the non smoking can smell smoke in the hall. That hallway has smoke damage so smoke stains on the carpet but not really a big deal because inside the rooms are nice and clean. Not a big deal and you can't notice it unless you're looking for it. Great time here. Read moreGenuine Hotels.com guest review
"Not too bad if all you need is a place to sleep."
This is an "extended stay" place so don't expect the usual hotel services. Unless you are staying 7 or more days, you aren't going to get any kind of maid service without paying extra for it. Towel and linen exchange is available at the front desk. The people we encountered at the front desk were extremely nice. Our room had a microwave, full size refrigerator, […] sink, range and a table with 4 chairs in a very small kitchenette area right next to the queen size bed. There was just enough room to sit at the table if no one had to get by. The lazy boy type chair had seen better days and had several cigarette burns in the fabric. There were dishes in the cabinets but no soap to clean them and a card in the bathroom stated that dishes would not be cleaned even if you got maid service. Since we were only staying for 2 nights, we just got chinese delivered the first night and went to a nearby grocery for food and plastic dishes the second day. Our room was supposed to be "nonsmoking" but it was obvious by the stains on the edges of the bathroom counter that this was not always so. There was one small bar of hand soap and a little larger bar for the shower in the bathroom but none at the kitchen sink and no shampoo. The bed was comfortable and the heating/cooling unit worked but was a bit loud as was the fridge that seemed to be running every 15 min. The walls of this place are very thin as we could hear the tv and kids playing from the room across the hall from us. Read moreGenuine Hotels.com guest review
"Awesome price.....awesome room."
The room was clean and cozy. Totally renovated and pleasantly furnished. It's no resort, but it was definitely an all inclusive room.Genuine Hotels.com guest review
My room was great for the price. New bed with new linen. room clean, but carpet is very worn. Grea for the price.Genuine Hotels.com guest review
"Great hotel for early morning flights!"
I had an early morning flight out of Lambert, so used Expedia to find me a hotel near the airport. I arrived around 4pm and was greeted very nicely by a lovely lady named Lillie. Every time she saw me that evening she made sure to ask me how I was doing and if there was anything she could do for me. The hotel room was clean, quiet and served its purpose […] well. This is obviously an older hotel, but for a business traveler heading to the airport for an early flight it works well. The neighborhood is very urban, but also safe. I had no problems at all and everyone I ran into was nice. When I arrived I was practically the only car in the lot. When I got up at 4AM to leave the lot was full. So it apparently is a popular place with travelers such as myself. It's an airport hotel, so don't expect crystal and marble floors. However, it's a great place to stay and I will definitely be staying here again if I have to catch another early morning flight! Read moreGenuine Expedia guest review
Management was very warm to me, but professional as well. I will likely stay with them again.Genuine Hotels.com guest review
"Near the airport"
This location was full of value--price paid for the type of facility (extended stay hotel), but the front desk service was most outstanding!Genuine Hotels.com guest review
"WE LOVED THIS PLACE!!!"
The friendliest staff ever!! Will never stay anywhere else when in St. Louis!!!Genuine Hotels.com guest review
"Carpeting was filthy."
The carpeting was extremely filthy. Needs replacing or steam cleaning. The easy chair was also very dirty. Also had some noise from other rooms late on Friday night.Genuine Expedia guest review
"feel like home"
Not very convenient for people who do not have a car.Genuine Expedia guest review
The best thing about the stay was the employees, who were more or less willing to help out if needed... but just walking into the first floor, I smelled lots of smoke and dinginess. The bed sounded like it was either the cheapest one available (5 years ago) or just had never been replaced ever. I also didn't want to turn on the AC for fear it'd cough […] out whatever dirt and stuff it had all over the vents... Read moreGenuine Hotels.com guest review
"Easy highway access"
Facility was clean. Staff was very helpful. Area seemed quiet. Not a lot of noise from other guests.Genuine Hotels.com guest review
Nothing like the pic's but I needed some where to sleep in the area. Next time I'm going back to America's extended stay. Very clean place at the same price.Genuine Hotels.com guest review
Front desk person was amazing,,, friendly, nice helpful.. This hotel needs updating on inside. Outside is fine. Hallway carpet is old and worn, The 1st room we had to be moved from, I can deal wiith a lot but when the fire alarm went off when I turned on the heater I was done. Second room was better and looked like a new wall heater and bathroom better […] but carpet still old and worn and a soft spot on the floor room 205 next to bed Read moreGenuine Hotels.com guest review
The room was clean and very efficient. It was comfortable and I loved the kitchenette. I wish I could have stayed there longer.Genuine Expedia guest review
"Homey and great price."
Hotel was nice for the money. Staff was friendly. We were not in the room much but the carpet was filthy and bed could use an update. I didn't know it was an extended stay and no regular hotel services would be given but, because of the location and knowing what to expect next, time I would stay again. Liked the kitchen, made it more at home feelin […] g. Read moreGenuine Hotels.com guest review
"Friendly Staff, Old Facilities"
The other reviewers are right - the hotel could use a little love! The staff were very nice, always cheerfully greeting me as I walked through the lobby. The facilities were dated and it was evident in the carpet, cabinetry, the walls, and some of the furniture that this place had been around for quite some time. The furniture and the carpeting everywhere […] are in dire need of replacement/deep cleaning, and the walls could use a fresh coat of paint. However, I did not have any issues with bugs, nor did I feel my room hadn't been cleaned before I got there. Would have liked a box of Kleenex, but hey, it was cheap, so I won't complain. Also would have liked a better location, but part of that is my own darn fault for picking a hotel too far from where I spent most of my time. Read moreGenuine Hotels.com guest review
"Okay for the price"
The property is a bit difficult to find at night, so have a GPS or pay very close attention to the tiny street signs. Overall, the property is clean, but the carpets show a lot of wear throughout the facility, so be prepared for an old-looking facility. The staff were friendly and seemed helpful. We stayed 4 nights, fairly low rates, so my expectations […] were not terribly high. The kitchenette was fine--would be great for a family wanting to prepare a few meals there and not eat out all the time. Bathrooms are tiny. TV was newer and worked well. Free Internet--decent connection. Again, the room was good enough for my purposes, but don't expect something bright, shiny, or spacious or you will be disappointed. Read moreGenuine Hotels.com guest review
The overall hotel experience was moderate at best. The hotel smelled like it had been renevated into a non smoking hotel but nothing such as the carpet or fixures were changed. It smelled like a room that was covering up the smell of smoke. The rooms could use some serious upgrades. Professional painting, new carpet and updated fixures.Genuine Hotels.com guest review
"Not what reviews led me to believe"
This is a severely outdated motel. The place reeked of smoke in halls and stairways. No elevator, cheap furniture in poor condition, awful box spring that made more noise than the fan in the bathroom. Don't waste your timeGenuine Hotels.com guest review
Room arrangement would be great for a longer stay b/c of large refrigerator and stove. We only stayed 2 nights, the room was cool in late July so that was a plus. This hotel is easy to find and very close to the airport.Genuine Hotels.com guest review
"If you want a clean room at a reaonable price"
The hotel could indeed use renovation ... my carpeting had stains. The room was clean, though. For the price, I have no complaints.Genuine Hotels.com guest review
"Neat & clean, but not a resort."
First time staying there. Immediate impression is one of home. The staff at the door greeted me with a smile which is always nice, and the speech was pleasant and very amiable. The room though left something to be desired. There are no ice ,machines like every other hotel, only two ice trays (though filled) did not have enough ice for my needs for […] the evening. I understand that there is a kitchenette, but without soap or sponges to wash with, I was not very sure about just how clean the dishes were that I was to use or about how I should get them clean after using them. The "cable TV" did not have many channels, and there was even a list of area codes and exchanges that "count as long distance calls" when you dialed them. I've never seen that before. Thankfully, I brought and used my cellphone instead. Keep in mind what you want, if it's just for one night, then this is an ok place. Longer term, find somewhere that you can be comfortable with. Read moreGenuine Expedia guest review
"You get what you pay for and a bonus"
The hotel staff was one of the most friendly and helpful haveI have expterienced in a long time, even compaired to hotels at upwards of 10 times the cost per night. The room had a mild order which reminded us of herbs maybe from a cleaner that was Used. The carbet while not dirty was very stained and several patchs were showing (worn) and was in need […] of replacement. The bed was almost too hard and squeeked with every movement. The pool was clean and well maintained. If I'm in the area again I would consider staying here again. Read moreGenuine Hotels.com guest review
"A hotel without an ice machine??"
Considering the price the wife and I had no complaints. The room was clean, but not stocked and the comforter needed to be washed. Both things were remedied immediately and the staff was friendly, attentive, and pleasant. It was clean, but run down and obviously the staff cares more for the hotel and its patrons than the corporate head office does.Genuine Hotels.com guest review
it was horrible the room smelled and they couldnt even move me to a different room.never againGenuine Hotels.com guest review
One thing I like about Studio Plus/Extended Stay properties is the full kitchenette. The only catch is they don't have an ice machine on the premises. Room was clean, hallway carpets need a shampooing but they weren't terrible. Neighborhood seemed like it might not be the best but I had no issues. It's not really close to much of anything, but it's […] only about 15-20 minutes to downtown St Louis on the highway. Read moreGenuine Hotels.com guest review
I must say the staff were very pleasant and helpful as if we were long lost friends arriving for the evening. The pool was warm and inviting.Genuine Hotels.com guest review
We were in the Area for a Family Reunion. This was very reasonably priced, extremely clean, very nice staff. We didn't spend a lot of time in the room, but it was extremely clean. Would definitely stay here again.Genuine Hotels.com guest review
"Shock, Revulsion, & Disgust"
First let me start by saying, I would NOT Recommend this hotel to a living soul. The hotel is very old, very filthy, and the hotel staff is inept to say the least. They were friendly but useless. In all my years I have never seen such Filth in a hotel and a manager that apparently has no control or pride in the standards of her employees or hotel. All […] I heard was excuses accompanied by polite smiles. The lack service by Extended Stay Hotels Corporate Headquarters was absolutely applauding. Let me give a brief account of my stay. My company had booked 4 rooms for 7 days. The first room # 119; I walked in and found the headboard hanging half on the wall and half behind the bed. It looked like the bed was leaning and there was a large hole that had been badly patched on the bathroom door. I called the front desk and they immediately changed my room. My next room #113, in the bathroom human hair was all over the floor, in the kitchen crumbs were on the floor, the telephone was broken, the counters were dirty, and the bedroom comforter had a dead insect stuck to it. I spoke to the manager; she was polite and moved me yet again. Third room #112, this room at first glance was better, but I never looked behind the bathroom door. I was about to shower and there on the hook were some dirty clothes that had been left by the last tenant. The people traveling with me had similar horrifying tells. Needless to say we all checked out and found different accommodations. Read moreGenuine Hotels.com guest review
Lillie was the Manager while I was there, it might have only been one day, and I wasn't on vacation, and there under more depressing terms. However, the place was great, easy to find. I also needed to print out my boarding pass for the next day, and Lillie and staff were more than happy to help and had smiles on their faces. If I ever have to visit […] Hazelwood again, I'd stay here. Thanks guys! Read moreGenuine Expedia guest review
"Cheap nightly rates"
The hotel manager was very nice and helpful. She was very friendly as well as the workers! We were very pleased with our stay.Genuine Hotels.com guest review
There was no toilet paper in the room, and when I tried to call the front desk to tell them, the telephone didn't work. Everything else about the stay was just fine.Genuine Hotels.com guest review
"Cheap price/nice kitchen/pool but greasy carpet"
Like brand new kitchen, but the carpet and chair were very greasy...overall I had a good time and the price was cheap ...the place was very busy with people and convenient for the airportGenuine Hotels.com guest review
"Not my favorite place to stay."
I saw that we would arrive late. I called the hotel to let them know that. We requested a handicap room with the reservation. When we arrived, 10:30p we were sent to a room with a very long walk down the hall. We called the desk and asked if there was a closer room to the entrance, or a handicap room. They did have a handicap room. The desk clerk said, […] have you messed up the room you're in? Of course, our answer was no. The handicap room we were moved to was not completly guest ready. No spread or blanket on the bed, only the sheets. We had to wait for someone to come to take care of that. No extra toliet paper, etc. It was a 2 star hotel and it wasn't that great. I asked for a late check out (11:00a)..that clerk said we could have 10 minutes. This hotel is hard to find. The Extended Stay hotel is in front of the Studio Plus. Also, Note: The Airport is a bit of a distance from this hotel. Many hotels are closer. .... Hotels dot com reservationist's were very helpful each time I called. Read moreGenuine Hotels.com guest review
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