"Better than expected"
We were warmly welcomed, given an unexpected upgrade, and breakfast was now included. Excellent food, service and setting. The hotel staff was helpful, the location excellent and the view from our window was beautiful.ThanksGenuine Hotels.com guest review
"Service is lacking"
I was underwhelemed by my stay at the fairmont. It seemed like a very functional buisness hotel, but, not a luxury hotel (wihch I had expected). Service was just ok. Service at the pool was almost non-exsitent -- the staff was primarily huddled around the bar talk amongst themselves. I had to go out of my way to get there attention. This happened multiple […] times. Service at their lounge Anti-Dote was similar. My guests and waited around for over 15 minutes without getting served, again I had to get up to get a waitress. We placed our orders, waited another 15 minutes for the waitress to return only to tell us that she couldn't serve the drinks that we'd ordered (appearently these are only available during diner hours). As for my room it was large had a desk and nice view, but, the room itself seemed a bit dated and could use a fresh coat of paint and some updated furnishings. Read moreGenuine Hotels.com guest review
Great location with attached underground shopping center and MTR. Spotless, clean, very comfortable bed. Would stay again.Genuine Hotels.com guest review
Fabulous hotel, great staff, amenities, location.Genuine Hotels.com guest review
I was waiting for the email that ask: "How was Fairmont Singapore?" :) The short answer: I will definitely go back! Lets start with How lovely is the smell in Fairmont Lobby!! Fairmont was amazing! We got the Harbor View Room on the South tower. We ordered few times room service, food was excellent & service in high level. I mentioned i had Birthday […] tomorrow and the day after I heard knock on the door... The hotel sent me Birthday cake + Happy Bday letter!!! That's Service :) The room is Big and convenient with the lounge sofa, Desk, Balcony and the smart home controllers! The room was renovated beautifully, shower is Spacious. I have nothing Bad to say about the Fairmont, Seriously. The front desk guy gave us complementary internet which saved us some bucks. We heard the executive lounge is amazing but it was beyond our budget. Fairmont, thanks for very pleasant time :) Read moreGenuine Hotels.com guest review
"Excellent business and holiday hotel"
I will stay there again.Genuine Hotels.com guest review
"Nice getaway in Singapore"
Knowing the brand Fairmont we knew what to expect and on most levels it exceeded our expectations ! There were two flaws that made it not perfect, the first was when we took our daughter to the pool in the evening it was closed for a function, which is understandable and we know this happens but we were never informed at check in. When we went to the […] front desk the clerk didn't know it was closed and when she asked another person ( supervisor) they didn't know either and had to call someone to confirm the pool's closure. The concierge went out of their way to get our tickets for Universal Studios. One thing to beware of is the free shuttle bus fills up before it gets to the sister hotel, as it is the last stop before the shuttle heads to Universal studios. This is a hotel we would recommend and stay at again as it is close by to all of the major attractions and well kept. Read moreGenuine Hotels.com guest review
The only complain we had was the bed sheet. It had some stain on it. Other than that everything is good.Genuine Hotels.com guest review
Classy hotel in great location.Genuine Expedia guest review
"Needs attention to details"
For 6 nights didn't changes the bed linen. Linen didn't smell fresh to begin with... Need to do a better job here...wasn't fresh smellGenuine Expedia guest review
Great location wonderful staffsGenuine Expedia guest review
Renovations were beautiful, however we were not able to get a king size bed that we had booked so we were "upgraded" to a newly renovated room instead with two twin beds. Did not have a very good view from the room, TV did not work well, and heard construction above us the whole time (drilling and hammering). Room was very clean/pretty and staff were […] all very helpful. Read moreGenuine Hotels.com guest review
great location, great deal, great rooms.Genuine Hotels.com guest review
"Great location, dated hotel"
I would not recommend this hotel. Despite a superb location, the dated and unusable common areas are not in touch with modern travelers and drive guests toward their rooms. Not the high-touch, high-class experience one would expect from the Fairmont brand.Genuine Hotels.com guest review
"Terribly disappointing for tourists"
this hotel is clearly NOT geared for tourists. Complete chaos at the reception desk and lack of willingness to address reasonable requests. And do not think of using the room they supposingly make available for clients leaving the hotel at the end of the day. The room was not clean and clearly not a priority of the staff. Totally unacceptable in particular […] toward clients holding a Fairmont's President Club card. It was our worse experience in a Fairmont Hotel. Tourists - beware. Read moreGenuine Expedia guest review
This was my first time staying at a Fairmont, and I was there as it was the location of a friend's wedding, but I really had a great visit and would absolutely recommend it. The room was huge, the pool fabulous, the spa great, everything was wonderful. It was also incredibly convenient with shopping and restaurants nearby. Definitely on my list for […] Singapore! Read moreGenuine Hotels.com guest review
"Great downtown hotel!"
The hotel is well located... easy to get around from here. We took the metro directly from the airport to the hotel, it was very easy and convenient. The hotel is located above Raffles City mall which is extremely convenient as one doesn't have to venture far for breakfast, a quick and cheap meal, pharmacy or a trip to the grocery store... these are […] all located in the lower ground level of the mall. Hotel staff were all very helpful and polite. The only downside for us was that we were given a room with two twin beds and the lady at check-in said that they would get the beds joined for us. However, no one showed up to do this and since we were so tired, we pushed them together ourselves, but our 3 yr old was uncomfortable in the middle. Unfortunately, it took housekeeping two days to realize that they needed to join the beds properly and put some padding in the middle... after that it was all good. Read moreGenuine Expedia guest review
"High end hotel in a good location"
This is a high end hotel, with a lovely pool - and the best thing going is breakfast by the pool after your morning swim! It's huge, with multiple restaurants and two separate towers. The staff are helpful, and the rooms were fairly quiet, though there was some street noise since they were almost TOO quiet... We bought a bargain package on Expedia, […] but I think it's better to buy a more expensive "package" deal that includes breakfast and internet. These are expensive, and it almost ends up being the same thing. Alternatively, there are plenty of breakfast places nearby with cheaper fare. This is near the MRT, nad 1-2 stops from some of the major shopping and museum areas of Singapore. Also good to walk from here Read moreGenuine Expedia guest review
Before the stay, I had quite a high expectation regarding the hotel since its rating is high on various websites, and Tripadvisor as well. However, there were a few things that made my stay miserable. I'd suggest that hotel should completely BAN the consumption of Durian in the hotel premises. Once I got onto my floor, it was full of strong durian smell […] in the lift lobby and corridor. I must say that I was very lucky NOT to have the durian smell in my room. Secondly, the hotel has poor sound insulation, every night, I could hear very clearly the footsteps of the people outside my room, and the sound my neighbors made when they closed the door, which was very disturbing. The last thing about the stay was that - I fully paid for the hotel when I made the booking on hotels.com, however when I was checking out, it charged me again (I thought my credit card was used only for deposit purposes), if you aren't careful enough to check your credit card statement, you may probably have missed it and ended up paying more! Other than that, in general the room condition (inside the room was fine and they do refill the shower gel and other stuff regularly). Read moreGenuine Hotels.com guest review
Old and tired hotel. In need of a major uplift. For now, it is just milking the Fairmont brand.Genuine Expedia guest review
"convenient with mrt5 station"
great.Genuine Hotels.com guest review
"Supreme service, great hotel."
Excellent Service, Great Rooms, Great Location. Everything you could want from a Hotel! Walk to MRT station located underneath the building, or take a short taxi ride to anywhere in the downtown area. Perfect base for sightseeing or shopping in Singapore.Genuine Expedia guest review
"across the street from the Raffles Hotel"
High standards of customer service. Virtually no wait at the reception desk to check in or check out. I will mention one important glitch. My brother booked one additional night on Hotels.com and prepaid for the stay. However, the Fairmont still charged us for the extra night because it said it never received confirmation of the payment from Hotels.com. […] They promised to look into it and reimburse the payment if Hotels.com already charged for the room. I haven't heard back from them yet. We'll see how this works out. I'll be extremely disappointed if we get charged twice for the same night and we have to do all the legwork to get reimbursed. Read moreGenuine Hotels.com guest review
"Fabulous Location and Excellent Staff"
Perfect.Genuine Hotels.com guest review
"Spacious rooms in a central location"
The hotel room was spacious, spotless and comfortable. Parts of the hotel decor are a little dated, but the service was excellent, the location convenient and the room was very good value for money.Genuine Expedia guest review
"a center location"
The Fairmount is very well located in the heart of civic center of Singapore. We were on 25th floor of North Tower, and found no noise or outside interference. Room is fairly comfortable, beds very comfortable, but furnishings are rather worn, carpet isn't fresh looking. Competition with newer centers like Marina Sands and Sentosa will force this older […] and much used hotel to spruce up to meet demand. Read moreGenuine Expedia guest review
"comfort and convenience in the heart of Singapore"
Overall, a nice stay in a great location right next to the Raffles Hotel in the heart of Singapore. We stayed in the North Tower, which is starting to show a little wear around the edges (carpets looking a little rough, shower drain didn't work well ). Apparently, the South Tower has recently been renovated. The staff was excellent.Genuine Hotels.com guest review
"Fairmont is great"
Very pleased with hotel. Easy and fast check-in, great room, perfect location with Raffles City Mall right there with its shops and food courts, comfortable beds, friendly staff, and easy check-out. We stayed 4 nights and were very pleased with everything. We highly recommend the Fairmont.Genuine Hotels.com guest review
"Great hotel for family and business travelers"
Location is superb. Easy access to main attractions. Ground level mall is convenient. Three subway lines stop at this hotel. Gym and outdoor pool is great. Breakfast Buffet is good.Genuine Expedia guest review
"Pros and cons"
Bed was EXTREMELY comfortable, which is rare in Asian hotels. I asked for a quiet location and woke up around midnight on our 2nd night to a loud party going on next door. Called front desk and they said they would investigate. Noise continued and called again 30 mins later. Front desk promised to find party and put and end to it. I ended up calling […] 4 times and after 2.5 hrs, the noise finally stopped. I was not happy that it took so long to resolve the issue and I brought this to the attention of the manager the next day. The manager (Polly) was very apologetic. She was aware of my situation, and said she would see what she could to compensate for our inconvenience. We received a knock at the door about an hr later and it was room service bringing a bottle of wine with a fruit basket and a box of chocolates. I appreciated the kind gesture and thanked the manager the next day when I saw her, but I encouraged her to speak with her security to make sure they would respond and resolve the matter more quickly next time. Other than that, a very pleasant stay...would come back. Read moreGenuine Hotels.com guest review
"Our excellent stay in beautiful Singapore"
We had one of the best times ever. I reserved a Signature room for my wife and I and our visiting daughter. I was pleasantly surprised, during check in, that we were upgraded to Executive Club. The 24th view of the marina bay was unbelievable for day and night viewing. Breakfast pleased everyone, but the evening happy hour was a hit on the 23rd floor, […] offering the save gorgeous as our room above. The food, drinks, and service was top notch. Overall, service as a whole could not be beat - at all levels - check in, room service, luggage handling & storage, the very smiling door man, etc. We enjoyed the lounges (1st floor & 74 floor), restaurants, shopping mall, and the ease of the MRT for traveling beyond. We will be back... Read moreGenuine Hotels.com guest review
"Great hotel in the heart of Singapore"
Had a wonderful time. The hotel staff was excellent as was the concierge desk who managed to get our large group activities that were enjoyed by all.Genuine Hotels.com guest review
"Great hotel for Singapore stop over"
Great service from all the staff. Beautiful room and view. Close to Raffles hotel for high tea. Also 5 mins to Marina Bay Sands for a great view and drinks. Also part of the Raffles city mall for shopping and many different restaraunts.Genuine Expedia guest review
"Comfortable, yet dated"
Good location - excellent service - though the hotel is dated. I should have stuck with the Conrad.Genuine Hotels.com guest review
"Fairmont good large hotel"
efficient and well trained staff...those who recognize you from prior visits are friendly and remember your needs.Genuine Expedia guest review
"Don't stay here."
Hotel did not have my king size room upon check-in (even though I reconfirmed the day prior). Room was never made up & @ 4pm when I asked for more towels & inquired why, was told by the made that one must request for a room cleaning.Genuine Expedia guest review
"Great business accomodations"
The mattress was very comfortable and a very nice viewGenuine Expedia guest review
Very good location. Friendly service. My room is due for renovation.Genuine Hotels.com guest review
"$23.47 US per day for internet"
Nice hotel. Excellent location. Daily wireless internet a bit expensive at $23.47 US per day. Hotels.com said "Free wifi" but also "Internet Access (surcharge)". Apparently it was the latter, at least in the room. Perhaps it was also the former in the lobby area. I needed it in the room.Genuine Hotels.com guest review
I would give this hotel a higher rating except for the terrible check-in. We arrived at 3 pm and after 20 min at the front desk, we were told to come back in 1 hour as they were just beginning to clean the room because they were at 100% capacity. I could understand if this was earlier in the day but if the normal check-in is at 3, then they need to […] be ready...Period!. Absolutely no way they should allow late check outs if you've got a full house. The room was fine but the North Tower is getting a bit dated. Carpet needs to be changed, and the bathroom needs to be completely gutted. The toilet flusher on the wall was stiff and difficult to push in, and the shower handles were all worn down and also difficult to manipulate. I always had to turn on and adjust the controls for my 8 year old. There was either a leak in the plumbing or the room upstairs had a flood as water had leaked down while we were out. On the bright side, it's location with an adjoining mall, and MRT is fantastic. Also, very nice pool area and gym. Read moreGenuine Expedia guest review
"Fantastic location, excellent service!"
The first and most remarkable thing you notice about the Fairmont is the really excellent service. The staff are amazingly friendly and cannot do enough to help. They are there to greet you on arrival, they help when you need a sewing kit or cannot understand how to work the expresso machine in your room and they are there to help in the choice of breakfast […] and gave extra samples of the hotels brand of tea to take to the room, they suggest local places of interest to visit and really made the stay very special. Even though it was only a one night stay it was a memorable stay. Being so close to the adjacent indoor shopping centre and across the road from the original Raffles made the location an excellent choice too. I will definitely stay here next time I'm in Singapore and can't wait to return!! Read moreGenuine Hotels.com guest review
"Was exactly what I needed"
The Deluxe Room at the Fairmont Hotel was a pleasant resting point for activities around Singapore on my short stay there. Pros: Great pool area, ultra fast elevator's, nice furnishings, great staff, convenient to just about everything and all at a reasonable price. Cons: It was great at that price but if you want all the bells and whistles then get […] a room upgrade or check out another hotel. Read moreGenuine Expedia guest review
We went on our honeymoon and stayed for 2 days. Our room was upgraded to the deluxe suite for the honeymoon. We received flowers and a kind thank you card from the hotel staff. The room was immaculate. The bed was super cozy. The service was top notch, from the welcome drink to the breakfast to room service to the pool. There are decent views from the […] balcony, but we also stayed at the Swissotel which had far better views but the hotel quality was not nearly superior. Plus it is really convenient being right on top of the mall, trains, and near all the downtown activities. I can't rave enough about Fairmont Singapore, and I hope I have the opportunity to stay at this or other Fairmont Hotels on future vacations. Read moreGenuine Expedia guest review
"2nd stay at this hotel"
I will stay at the Fairmont if I return to Singapore a third time. The service is excellent and the room is very comfortable. All rooms have a balcony. The shower is great. I didn't eat at any of the restaurants, they seemed a bit spendy, but the attached shopping center has a number of restaurant options. I also like the shopping center because I can […] get to it without going out into the heat and humidity. Read moreGenuine Hotels.com guest review
"Would stay again"
Appreciate the free upgrade of the room as well as helping me out with printing a 50 page document at 2am. Overall pleased with the experience. The room itself is a bit old but then again, this hotel has been around for a long long time and in that regard, it's very well maintained. I figured prices would go up if they do a refurbishment, so can't […] complain. Read moreGenuine Expedia guest review
"Fairmont Hotel Singapore well located and family"
The hotel is well located with courteous staff and suitable for family holiday. I will stay again any time I find myself in Singapore.Genuine Hotels.com guest review
A beautiful and well placed hotel with well furnished and comfortable rooms. But we had to request maid service the first day at 4PM, and the second day they didn't show up until requested at 5:45.Genuine Hotels.com guest review
Great location, very helpful staff. Would definitely stay there again.Genuine Hotels.com guest review
"Fairmont Singapore review"
This is a beautiful hotel, and we received an upgrade without having to ask. The view of Singapore from our 15th floor room was gorgeous. The staff was very helpful, check in was fast and easy, and arranging transport with lots of luggage to the airport very early the next morning was no problem. The room service dinner was exactly as ordered and on […] time, however was very expensive for just a simple dinner of burgers and fries. No restaurant in the hotel was open for dinner before 6:30 pm, which was difficult as we had to get up at 2:30 am to get to the airport, so wanted to eat earlier. Read moreGenuine Hotels.com guest review
Within the hotel complex I was able to find a store to buy a SIM card, find an ATM site and eat at a hawker stand established in a food court attached to the hotel. I is a nice hotel. Staff was very accommodating..Genuine Hotels.com guest review
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