Everything is good except the additional charge for WiFi service. Other Hotel provide free WiFi .Genuine Hotels.com guest review
"Classy and convenient"
We stayed in north tower of hotel. Darker color/decor, very masculine; otherwise comfortable large room with good view. Nicely equipped 24 hour exercise facility. Directly located downstairs is a large mall with plenty of food choices. Hotel is accessible to metro (city hall stop) as well as within walking distance to tour bus hub and other tourist […] sites. Highly recommended. Read moreGenuine Hotels.com guest review
It was outstanding, in every way. All the staff, and hotel personnel were incredible, and made my stay an amazing experience.Genuine Hotels.com guest review
"nice hotel close to the beach"
Fairmont Singapore has a good location & nice view to the beach and to a nice garden beside the hotel. also all the staff are helpful & i enjoy my stay with the FairmontGenuine Expedia guest review
My husband and I recently stayed for 2 nights in one of the deluxe rooms at The Fairmont Singapore and what a wonderful experience. This was our first trip to Singapore and we were thoroughly happy with not only the location but the quality of service and cleanliness of property. The room was very comfortable and well equipped. The pool was a fabulous […] retreat from the warm humid weather and the breakfast at Prego was beyond any buffet we have ever experienced. The staff were all very warm and accommodating. We could not be happier with our stay and would highly recommend to anyone traveling to Singapore. We especially enjoyed the evening cocktail / appetizer hour located on the executive level - what a great way to unwind from the day! Look no further - this is a wonderful property! Read moreGenuine Expedia guest review
"Good location and excellent service."
The staff were exceptionally friendly and helpful.Genuine Hotels.com guest review
"Better than expected"
We were warmly welcomed, given an unexpected upgrade, and breakfast was now included. Excellent food, service and setting. The hotel staff was helpful, the location excellent and the view from our window was beautiful.ThanksGenuine Hotels.com guest review
"Convenient, comfortable and business-classy"
Very conveniently located right in the middle of the business district at the City Hall MRT (subway) stop and attached to a mall. You don't have to go outside to get to the mall or the MRT station. Tons of stores and dining options footsteps away, both cheap and expensive. There is even a large supermarket in the lower level of the mall. This hotel […] is right across the street from the famous Raffles Hotel. I had a nice view of it from my window. The room was large and quite comfortable. No complaints at all on the room appointments. The hotel clearly caters to business people and it has that corporate feel. Read moreGenuine Expedia guest review
"Great location for business and sightseeing"
I have stayed in many different hotels in Singapore as I come to Singapore on Business six to eight times a year for about a week at a time and each time I am able to stay at the Fairmont I again wonder why I ever stay elsewhere. It's location in Raffles City almost atop the City Hall stop on the MRT makes it a great location if using public transport. […] If using a Taxi the wait in this area is usually very short in comparision to what one may have to endure at other hotels in Singapore. Add to this the most comfortable bed and Singapore and it is a businessman;s dream hotel. Read moreGenuine Expedia guest review
"Service is lacking"
I was underwhelemed by my stay at the fairmont. It seemed like a very functional buisness hotel, but, not a luxury hotel (wihch I had expected). Service was just ok. Service at the pool was almost non-exsitent -- the staff was primarily huddled around the bar talk amongst themselves. I had to go out of my way to get there attention. This happened multiple […] times. Service at their lounge Anti-Dote was similar. My guests and waited around for over 15 minutes without getting served, again I had to get up to get a waitress. We placed our orders, waited another 15 minutes for the waitress to return only to tell us that she couldn't serve the drinks that we'd ordered (appearently these are only available during diner hours). As for my room it was large had a desk and nice view, but, the room itself seemed a bit dated and could use a fresh coat of paint and some updated furnishings. Read moreGenuine Hotels.com guest review
Great location with attached underground shopping center and MTR. Spotless, clean, very comfortable bed. Would stay again.Genuine Hotels.com guest review
Fabulous hotel, great staff, amenities, location.Genuine Hotels.com guest review
I was waiting for the email that ask: "How was Fairmont Singapore?" :) The short answer: I will definitely go back! Lets start with How lovely is the smell in Fairmont Lobby!! Fairmont was amazing! We got the Harbor View Room on the South tower. We ordered few times room service, food was excellent & service in high level. I mentioned i had Birthday […] tomorrow and the day after I heard knock on the door... The hotel sent me Birthday cake + Happy Bday letter!!! That's Service :) The room is Big and convenient with the lounge sofa, Desk, Balcony and the smart home controllers! The room was renovated beautifully, shower is Spacious. I have nothing Bad to say about the Fairmont, Seriously. The front desk guy gave us complementary internet which saved us some bucks. We heard the executive lounge is amazing but it was beyond our budget. Fairmont, thanks for very pleasant time :) Read moreGenuine Hotels.com guest review
"Beautiful hotel with a great location"
The Fairmont Singapore is a stunning hotel that is paired with the Swissotel Singapore at the Raffles City Mall complex. Great service, great location above the City Hall MRT station. Will definitely be staying here on my return visit.Genuine Expedia guest review
"Excellent business and holiday hotel"
I will stay there again.Genuine Hotels.com guest review
"Nice getaway in Singapore"
Knowing the brand Fairmont we knew what to expect and on most levels it exceeded our expectations ! There were two flaws that made it not perfect, the first was when we took our daughter to the pool in the evening it was closed for a function, which is understandable and we know this happens but we were never informed at check in. When we went to the […] front desk the clerk didn't know it was closed and when she asked another person ( supervisor) they didn't know either and had to call someone to confirm the pool's closure. The concierge went out of their way to get our tickets for Universal Studios. One thing to beware of is the free shuttle bus fills up before it gets to the sister hotel, as it is the last stop before the shuttle heads to Universal studios. This is a hotel we would recommend and stay at again as it is close by to all of the major attractions and well kept. Read moreGenuine Hotels.com guest review
"Loved the hotel Grest location"
Grest hotel Across the street from Raffles Amazing concierge services Arranged transportation from ship to hotel and hotel to airport Our 1st time in Singapore Would re stay there in a heartbeat Extremely comfortable mattressGenuine Expedia guest review
The Fairmont was an excellent hotel. Shopping centers connected to the hotel. Just across the street from Raffles. Only downside was some construction going on in some adjoining rooms. Excellent staff.Genuine Expedia guest review
The only complain we had was the bed sheet. It had some stain on it. Other than that everything is good.Genuine Hotels.com guest review
Classy hotel in great location.Genuine Expedia guest review
"Needs attention to details"
For 6 nights didn't changes the bed linen. Linen didn't smell fresh to begin with... Need to do a better job here...wasn't fresh smellGenuine Expedia guest review
Great location wonderful staffsGenuine Expedia guest review
Renovations were beautiful, however we were not able to get a king size bed that we had booked so we were "upgraded" to a newly renovated room instead with two twin beds. Did not have a very good view from the room, TV did not work well, and heard construction above us the whole time (drilling and hammering). Room was very clean/pretty and staff were […] all very helpful. Read moreGenuine Hotels.com guest review
great location, great deal, great rooms.Genuine Hotels.com guest review
"Great location, dated hotel"
I would not recommend this hotel. Despite a superb location, the dated and unusable common areas are not in touch with modern travelers and drive guests toward their rooms. Not the high-touch, high-class experience one would expect from the Fairmont brand.Genuine Hotels.com guest review
"Terribly disappointing for tourists"
this hotel is clearly NOT geared for tourists. Complete chaos at the reception desk and lack of willingness to address reasonable requests. And do not think of using the room they supposingly make available for clients leaving the hotel at the end of the day. The room was not clean and clearly not a priority of the staff. Totally unacceptable in particular […] toward clients holding a Fairmont's President Club card. It was our worse experience in a Fairmont Hotel. Tourists - beware. Read moreGenuine Expedia guest review
This was my first time staying at a Fairmont, and I was there as it was the location of a friend's wedding, but I really had a great visit and would absolutely recommend it. The room was huge, the pool fabulous, the spa great, everything was wonderful. It was also incredibly convenient with shopping and restaurants nearby. Definitely on my list for […] Singapore! Read moreGenuine Hotels.com guest review
"Great downtown hotel!"
The hotel is well located... easy to get around from here. We took the metro directly from the airport to the hotel, it was very easy and convenient. The hotel is located above Raffles City mall which is extremely convenient as one doesn't have to venture far for breakfast, a quick and cheap meal, pharmacy or a trip to the grocery store... these are […] all located in the lower ground level of the mall. Hotel staff were all very helpful and polite. The only downside for us was that we were given a room with two twin beds and the lady at check-in said that they would get the beds joined for us. However, no one showed up to do this and since we were so tired, we pushed them together ourselves, but our 3 yr old was uncomfortable in the middle. Unfortunately, it took housekeeping two days to realize that they needed to join the beds properly and put some padding in the middle... after that it was all good. Read moreGenuine Expedia guest review
"High end hotel in a good location"
This is a high end hotel, with a lovely pool - and the best thing going is breakfast by the pool after your morning swim! It's huge, with multiple restaurants and two separate towers. The staff are helpful, and the rooms were fairly quiet, though there was some street noise since they were almost TOO quiet... We bought a bargain package on Expedia, […] but I think it's better to buy a more expensive "package" deal that includes breakfast and internet. These are expensive, and it almost ends up being the same thing. Alternatively, there are plenty of breakfast places nearby with cheaper fare. This is near the MRT, nad 1-2 stops from some of the major shopping and museum areas of Singapore. Also good to walk from here Read moreGenuine Expedia guest review
Before the stay, I had quite a high expectation regarding the hotel since its rating is high on various websites, and Tripadvisor as well. However, there were a few things that made my stay miserable. I'd suggest that hotel should completely BAN the consumption of Durian in the hotel premises. Once I got onto my floor, it was full of strong durian smell […] in the lift lobby and corridor. I must say that I was very lucky NOT to have the durian smell in my room. Secondly, the hotel has poor sound insulation, every night, I could hear very clearly the footsteps of the people outside my room, and the sound my neighbors made when they closed the door, which was very disturbing. The last thing about the stay was that - I fully paid for the hotel when I made the booking on hotels.com, however when I was checking out, it charged me again (I thought my credit card was used only for deposit purposes), if you aren't careful enough to check your credit card statement, you may probably have missed it and ended up paying more! Other than that, in general the room condition (inside the room was fine and they do refill the shower gel and other stuff regularly). Read moreGenuine Hotels.com guest review
Old and tired hotel. In need of a major uplift. For now, it is just milking the Fairmont brand.Genuine Expedia guest review
"convenient with mrt5 station"
great.Genuine Hotels.com guest review
"Supreme service, great hotel."
Excellent Service, Great Rooms, Great Location. Everything you could want from a Hotel! Walk to MRT station located underneath the building, or take a short taxi ride to anywhere in the downtown area. Perfect base for sightseeing or shopping in Singapore.Genuine Expedia guest review
"across the street from the Raffles Hotel"
High standards of customer service. Virtually no wait at the reception desk to check in or check out. I will mention one important glitch. My brother booked one additional night on Hotels.com and prepaid for the stay. However, the Fairmont still charged us for the extra night because it said it never received confirmation of the payment from Hotels.com. […] They promised to look into it and reimburse the payment if Hotels.com already charged for the room. I haven't heard back from them yet. We'll see how this works out. I'll be extremely disappointed if we get charged twice for the same night and we have to do all the legwork to get reimbursed. Read moreGenuine Hotels.com guest review
"Fabulous Location and Excellent Staff"
Perfect.Genuine Hotels.com guest review
"Spacious rooms in a central location"
The hotel room was spacious, spotless and comfortable. Parts of the hotel decor are a little dated, but the service was excellent, the location convenient and the room was very good value for money.Genuine Expedia guest review
"a center location"
The Fairmount is very well located in the heart of civic center of Singapore. We were on 25th floor of North Tower, and found no noise or outside interference. Room is fairly comfortable, beds very comfortable, but furnishings are rather worn, carpet isn't fresh looking. Competition with newer centers like Marina Sands and Sentosa will force this older […] and much used hotel to spruce up to meet demand. Read moreGenuine Expedia guest review
"comfort and convenience in the heart of Singapore"
Overall, a nice stay in a great location right next to the Raffles Hotel in the heart of Singapore. We stayed in the North Tower, which is starting to show a little wear around the edges (carpets looking a little rough, shower drain didn't work well ). Apparently, the South Tower has recently been renovated. The staff was excellent.Genuine Hotels.com guest review
"Fairmont is great"
Very pleased with hotel. Easy and fast check-in, great room, perfect location with Raffles City Mall right there with its shops and food courts, comfortable beds, friendly staff, and easy check-out. We stayed 4 nights and were very pleased with everything. We highly recommend the Fairmont.Genuine Hotels.com guest review
"Great hotel for family and business travelers"
Location is superb. Easy access to main attractions. Ground level mall is convenient. Three subway lines stop at this hotel. Gym and outdoor pool is great. Breakfast Buffet is good.Genuine Expedia guest review
"Pros and cons"
Bed was EXTREMELY comfortable, which is rare in Asian hotels. I asked for a quiet location and woke up around midnight on our 2nd night to a loud party going on next door. Called front desk and they said they would investigate. Noise continued and called again 30 mins later. Front desk promised to find party and put and end to it. I ended up calling […] 4 times and after 2.5 hrs, the noise finally stopped. I was not happy that it took so long to resolve the issue and I brought this to the attention of the manager the next day. The manager (Polly) was very apologetic. She was aware of my situation, and said she would see what she could to compensate for our inconvenience. We received a knock at the door about an hr later and it was room service bringing a bottle of wine with a fruit basket and a box of chocolates. I appreciated the kind gesture and thanked the manager the next day when I saw her, but I encouraged her to speak with her security to make sure they would respond and resolve the matter more quickly next time. Other than that, a very pleasant stay...would come back. Read moreGenuine Hotels.com guest review
"Our excellent stay in beautiful Singapore"
We had one of the best times ever. I reserved a Signature room for my wife and I and our visiting daughter. I was pleasantly surprised, during check in, that we were upgraded to Executive Club. The 24th view of the marina bay was unbelievable for day and night viewing. Breakfast pleased everyone, but the evening happy hour was a hit on the 23rd floor, […] offering the save gorgeous as our room above. The food, drinks, and service was top notch. Overall, service as a whole could not be beat - at all levels - check in, room service, luggage handling & storage, the very smiling door man, etc. We enjoyed the lounges (1st floor & 74 floor), restaurants, shopping mall, and the ease of the MRT for traveling beyond. We will be back... Read moreGenuine Hotels.com guest review
"Great hotel in the heart of Singapore"
Had a wonderful time. The hotel staff was excellent as was the concierge desk who managed to get our large group activities that were enjoyed by all.Genuine Hotels.com guest review
"Great hotel for Singapore stop over"
Great service from all the staff. Beautiful room and view. Close to Raffles hotel for high tea. Also 5 mins to Marina Bay Sands for a great view and drinks. Also part of the Raffles city mall for shopping and many different restaraunts.Genuine Expedia guest review
"Comfortable, yet dated"
Good location - excellent service - though the hotel is dated. I should have stuck with the Conrad.Genuine Hotels.com guest review
"Fairmont good large hotel"
efficient and well trained staff...those who recognize you from prior visits are friendly and remember your needs.Genuine Expedia guest review
"Don't stay here."
Hotel did not have my king size room upon check-in (even though I reconfirmed the day prior). Room was never made up & @ 4pm when I asked for more towels & inquired why, was told by the made that one must request for a room cleaning.Genuine Expedia guest review
"Great business accomodations"
The mattress was very comfortable and a very nice viewGenuine Expedia guest review
Very good location. Friendly service. My room is due for renovation.Genuine Hotels.com guest review
"$23.47 US per day for internet"
Nice hotel. Excellent location. Daily wireless internet a bit expensive at $23.47 US per day. Hotels.com said "Free wifi" but also "Internet Access (surcharge)". Apparently it was the latter, at least in the room. Perhaps it was also the former in the lobby area. I needed it in the room.Genuine Hotels.com guest review
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