All hotels in Cleveland, Ohio, United States of America
1 room, 2 adults
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5300 Riverside Dr, Cleveland, OH, 44135, United States of America, ‏‎855-239-9480
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4.2 / 5Excellent

Score breakdown (from 255 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.0
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5.0 / 5Outstanding
"Great Value and Convenience"
For an airport hotel, it was really good and extremely convenient to the terminal and rapid transit downtown. The food at the restaurant was awesome. Great for a quick business trip to Cleveland.
Genuine Hotels.com guest review
1 night business trip Aug 15, 2015
A Traveler
US
3.0 / 5Good
"Cleveland visit"
Shower was for midgets. Restaurant and menu selection was very limited. Parking was horrendous. Cars were double parked everywhere. Access to rapid transit system at airport was a plus. Room was adequate at best.
Genuine Hotels.com guest review
1 night family trip Aug 8, 2015
A Traveler
US
4.0 / 5Excellent
"Don't pay for extra for floor 9 on the weekends"
The only thing that was not great was on the weekend the business floor 9 which requires special access and is more expensive had no access to ice or their lounge. Not worth the extra money on the weekend.
Genuine Hotels.com guest review
1 night romance trip Aug 8, 2015
paul
US
5.0 / 5Outstanding
"Unexpected stay in terrific airport hotel"
I had to unexpectedly fly from CLE very early in the morning, so wanted a convenient hotel to the airport to stay the night prior to the flight. The Sheraton is not only walking distance to the terminals if you choose to walk it, but they run a 24-hour on-call shuttle to the terminals as well. I had a surprisingly wonderful meal at the hotel restaurant... fresh, delicious and very reasonably priced. Internet was fast and complimentary, and the staff were very helpful and attentive. The room was extremely clean, and the bed was comfortable. An excellent hotel in which I would happily stay again!
Genuine Hotels.com guest review
1 night business trip Aug 1, 2015
A Traveler
US
4.0 / 5Excellent
"Enjoyed the Stay"
We really enjoyed our stay. Everything was clean and the bar staff was extremely kind and helpful.
Genuine Hotels.com guest review
1 night family trip Jul 25, 2015
Morgan
US
5.0 / 5Outstanding
"Clean"
Got an oversized king for me and my wife; wonderful bed and room, very clean. The only reason I didn't give 5 stars on hotel confusion is that there was no microwave or fridge in the room. Didn't make sense to me. Otherwise, great hotel and would stay again.
Genuine Hotels.com guest review
1 night romance trip Jul 25, 2015
Blake
US
3.0 / 5Good
"Late Check-In Nightmare"
I arrived on a late flight with my two young children. My room was paid for already through hotels.com, but I was asked to provide a credit card for incidentals ($50 deposit). I was told that my credit and debit cards were all being declined. After calls to both my credit card company and bank, both which verified my cards were fine and travel plans were filed, the error must have been on the hotel side, which the manager adamantly denied. My card was used to purchase sodas/snacks on the flight just an hour before and a rental car the next day. Overall, I was stressed out and we were all exhausted from a long day. I was finally allowed to go up to our room by the manager, but was in tears and couldn't enjoy a restful nights sleep. On a positive note, I liked the 24-hour shuttle from the airport and close proximity. The shuttle arrived minutes after we called.
Genuine Hotels.com guest review
1 night family trip Jun 5, 2015
A Traveler
US
3.0 / 5Good
"Price was overinflated for the value of the stay"
The value for the price was below expectations for a Sheraton. It was hard to navigate around the parking lot into the hotel. There were small signs pointing to the lobby through the pool area. When leaving it was hard to find the direction to the exit. There were only 2 towels, washcloths, etc in the room and only had decaf coffee. Not sure what was going on but it was frustrating. On the positive the staff were very friendly but the price for the room was way out of whack for the value
Genuine Hotels.com guest review
1 night business trip Jun 10, 2015
Kitrina
US
5.0 / 5Outstanding
"Great stay at Sheraton Airport"
Stayed on a quick business trip at the Sheraton Airport. Very convenient and good location. Would stay again.
Genuine Hotels.com guest review
2 night business trip May 12, 2015
Brian
US
3.0 / 5Good
"Mediocrity"
We stayed because our plane was very delayed. The website address for this hotel on hotels.com was wrong--suggesting the hotel was quite far away which was frustrating as we were trying to find a hotel close by. The hotel overall seemed kind of moribund and poorly managed. The view from the hotel room was shockingly ugly. Felt depressing. Dinner was so-so in the hotel restaurant.
Genuine Hotels.com guest review
1 night business trip Mar 27, 2015
Lisa
US
4.0 / 5Excellent
"The service was great."
The air quality in room was very bad. The smell made me very uncomfortable and sick.
Genuine Hotels.com guest review
3 night business trip Apr 27, 2015
Hui V.
US
5.0 / 5Outstanding
"Nice stay"
Staff was very courteous. The swimming pool and gym was extraordinary.
Genuine Hotels.com guest review
1 night family trip Apr 25, 2015
Felix
US
4.0 / 5Excellent
"Happy traveler"
It was very, very, very nice!!! In the Hotel there is a big team!!!
Genuine Hotels.com guest review
1 night business trip Apr 25, 2015
Paulo
US
4.0 / 5Excellent
"Solid"
Close to the airport and decently priced.
Genuine Hotels.com guest review
2 night family trip Apr 24, 2015
Louis
US
5.0 / 5Outstanding
"great stay at Sheraton @ the airport"
great stay every person I encountered was courteous and helpful and patient Room was clean and comfy bed
Genuine Hotels.com guest review
1 night trip Apr 19, 2015
Celeste
US
5.0 / 5Outstanding
"great"
everything was great
Genuine Hotels.com guest review
1 night romance trip Mar 7, 2015
Charles
US
5.0 / 5Outstanding
"Nice, clean room, great food, great service."
Great way to travel, spend the night at the hotel, have a nice dinner and a good nights sleep. Then catch the shuttle to the airport for your flight.
Genuine Expedia guest review
Other trip Mar 7, 2015
Dave
US
4.0 / 5Excellent
"good sleeping, nice breakfast, hard to park."
I stayed at this onsite airport hotel as my U of Michigan daughter flew out from CLE to Peru for a mission trip. The hotel interior was lovely, upscale, beds were extremely comfortable. Our room was on the 9th floor which has a fantastic complementary breakfast and altho we arrived too late the night before, free appetizers and beverages. The bottled water and soft drinks were also gratis which is not at all common these days, and I really appreciated it. The parking, however, was another story. Not enough spaces! It's apparently a long term lot at the hotel, and it was layered with multiple snow falls: hard, crunchy, and a long, long walk even to the back of the hotel in 0 degrees weather. The location made it worthwhile, but a valet and snow removal service would make this an excellent hotel.
Genuine Hotels.com guest review
1 night family trip Feb 27, 2015
Michelle
US
5.0 / 5Outstanding
"convenient to airport"
great stay! Available parking and shuttle to the airport was ideal on a frosty weekend. Arrived back at hotel via shuttle from the airport to a cleaned off vehicle and Cleveland experienced 3-4 inches of snow and frigid temperatures while we were away.
Genuine Expedia guest review
Other trip Feb 19, 2015
A Traveler
US
5.0 / 5Outstanding
"great weekend rate getaway with pool"
Got 2 rooms for family pool bar and fun. Great service friendly atmosphere. Will come again. Rooms are small but clean. Pool are. And hot tub very clean.
Genuine Hotels.com guest review
1 night family trip Feb 7, 2015
Scott
US
5.0 / 5Outstanding
"Excellent"
Was in town for international motorcycle show, weather was horrible but the staff and hotel was a pleasure,They had shuttle to and from I-x Center which was very nice, would stay there again.
Genuine Hotels.com guest review
2 night business trip Jan 30, 2015
carl
US
5.0 / 5Outstanding
"Hotels by the Cleveland IX Center"
Great hotel to stay at when you are in town to visit the IX center. We go up ever year for the boat show and the Sheraton at the airport is the most convenient for us.
Genuine Hotels.com guest review
1 night family trip Jan 17, 2015
Joseph
US
5.0 / 5Outstanding
"very close to airport"
Very convenient and close to the airport. Staff was very courteous. Hotel was clean.
Genuine Hotels.com guest review
1 night family trip Jan 16, 2015
Sonia
US
5.0 / 5Outstanding
"Early flight solution worked great!"
Very happy with hotel. Arrived the night before an early flight. Easy to find, easy to park, even in the snow
Genuine Hotels.com guest review
1 night business trip Jan 13, 2015
Sharon
US
5.0 / 5Outstanding
"Excellent hotel; reasonable rates."
Very convenient shuttle to the airport. Prompt and courteous service. The cafe in the hotel was excellent. I enjoyed my short stay here. Even though it was very close to the airport, I heard almost no airplane noise in my room.
Genuine Hotels.com guest review
1 night trip Jan 10, 2015
Christine
US
3.0 / 5Good
It's not bad, but I expected the room bigger. Two queen size beds made the room feel tight.
Genuine Expedia guest review
Other trip Jan 12, 2015
A Traveler
US
5.0 / 5Outstanding
"Good job Excellent Martinis"
Excellent stay, well worth any cost. Stayed for News years had a ball. Needed a cab back to cleveland... personal shuttle was call, and there in time for a martini. Good Job!
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2014
Erik
US
4.0 / 5Excellent
"Great stay and clean room"
Great stay, nice and clean hotel.
Genuine Hotels.com guest review
1 night family trip Dec 31, 2014
Brian
US
4.0 / 5Excellent
Convenient and comfy hotel. Helpful staff. Older and smaller rooms but clean. I'll be back.
Genuine Expedia guest review
Other trip Jan 3, 2015
Dave
US
4.0 / 5Excellent
"Decent place to stay for early flight"
My Mom and I stayed here before her EARLY morning flight out the next day. We were very pleased with the room and getting a substantial discount for parking. However, the food/bar service left a lot to be desired. I get the feeling the employees did NOT want to be there. When we approached, they were engrossed in a loud conversation among themselves concerning air travel safety. I had to interrupt them after almost a minute to ask to be seated. (My Mom is 83!) Our waiter was great, but he had to remind the bartenders twice to make our drinks...and there was a total of 8 people in the entire place! Food was good.
Genuine Hotels.com guest review
1 night family trip Dec 29, 2014
Tracie
US
4.0 / 5Excellent
"Solid"
Good
Genuine Hotels.com guest review
1 night trip Dec 31, 2014
Martin
US
5.0 / 5Outstanding
"great stay"
The front desk staff was great, both upon arrival and very helpful in helping us make plans after our flight was cancelled. The room and pool were relaxing and the hotel restaurant was wonderful -both server and food.
Genuine Hotels.com guest review
1 night romance trip Dec 24, 2014
Rebecca
US
5.0 / 5Outstanding
"Simplify your Travel"
Pleasant and restful. Very quiet. XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
2.0 / 5Fair
"Disappointing."
I had to come to Cleveland for a funeral. I was not familiar with the area. The funeral was near the airport and I thought that the Sheraton at the airport would be both a safe and good hotel based on the Sheraton reputation. Once in our room, there was no material describing what was available at the hotel (e.g. restaurant, weight room, etc.) or in the area of the airport. I aske4d for some literature from the desk and the person could only give me the room service menu and a list of the TV channels. The heater made a loud noise very frequently throughout the night and in most instances ran for a few seconds. It made it difficult to sleep for me and my wife... When I pointed these our to the staff they seemed unconcerned.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
5.0 / 5Outstanding
"Just Exceptional Service"
Exceptional service, great proximity to the airport and prompt shuttle. Very clean and comfortable room. Very good rate from Expedia.
Genuine Expedia guest review
Other trip Dec 20, 2014
George
US
3.0 / 5Good
"Dirty and not well run"
The cigarette smell was just as bad as a cheap Vegas casino. It permiated into the rooms from the common areas on the main floor. They charged a $50 fee on my credit card without notifying me first, "for security purposes". Still haven't removed it after 3 days even though they indicated it would be removed before now. The woman at check in seemed preoccupied with other matters.
Genuine Hotels.com guest review
1 night family trip Dec 13, 2014
Brett
US
5.0 / 5Outstanding
"Excellent airport hotel."
Nice place, very convenient to airport.
Genuine Hotels.com guest review
1 night business trip Dec 10, 2014
Randy
US
4.0 / 5Excellent
"Its good for the area"
The rooms look like 20 years ago
Genuine Hotels.com guest review
1 night family trip Dec 9, 2014
lisa
US
4.0 / 5Excellent
"Great place, service could have been better."
It was a nice place, room was clean and bed was comfortable. Only complaint would be that we asked for towels for the pool area (stood in line to ask) and were treated with a brush off like we just weren't smart enough and there were towels out when there weren't.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Lori
US
5.0 / 5Outstanding
"perfect"
Upon check in the staff was amazing. The told me a lot of things that would help me on my stay and made sure I had my parking validated before I left for dinner. The appetizers in the lounge was perfect because we checked in at that odd time between lunch and dinner. The staff was amazing, friendly and helpful! I would definitely stay again.
Genuine Hotels.com guest review
1 night trip with friends Dec 6, 2014
Brittany
US
5.0 / 5Outstanding
"Hotel was great for what when we needed it."
Very clean, very comfy and updated and great value for the money and very close to the airport.
Genuine Expedia guest review
Other trip Dec 7, 2014
KJ
US
3.0 / 5Good
"Very convienent"
Great location at the airport. Walked to and from the terminal.
Genuine Hotels.com guest review
1 night family trip Nov 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Perfect"
Great place to stay when you have an early a.m. flight. Most accommodating.
Genuine Expedia guest review
Other trip Dec 2, 2014
A Traveler
US
4.0 / 5Excellent
"Birthday weekend"
We always stay there in the winter just for some R&R. I really like the hotel, it's clean and the staff are really nice! It was my birthday weekend, and we enjoyed the pool ( wish it was a little warmer) with some family and friends who also stayed!! In the morning I was surprised to see a birthday card from the hotel staff! I will definitely be staying again!
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Michelle
US
4.0 / 5Excellent
"All staff very nice to our pet."
Great place to stay with a pet. Friendly staff. Close to shopping.
Genuine Expedia guest review
Other trip Nov 20, 2014
family & pet
US
4.0 / 5Excellent
"Overnight"
I always stay here when flying to Fla. Very convient and relaxing.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Clean and updated."
Hotel was clean and updates. Staff could have been a bit a friendlier. Perhaps more staff as well. We tried to eat in rhe hotel reataurant one night and we stood waiting ro be seatwd for 25 min. There were plenty of empty tables and the staff kept walking past us and totally ignoring us. There were several people behind ua waiting as well. Finally we all turnes around and left. We went to the hotel bar and the one single girl working there was a bit leas than friendly but she was also cwry busy. All in all the hotel served its purpose. I was therr for a conference however i imagine most would stay here before or after a flight.
Genuine Hotels.com guest review
3 night business trip Nov 13, 2014
Michael
US
3.0 / 5Good
"Dark"
The hotel was great in every respect except one... the lighting in the bathroom was horrible. The only light fixtures were a sconce on each side of the mirror, with low wattage bulbs. The room itself was also dimly lit, but the bathroom lighting was completely unacceptable.
Genuine Hotels.com guest review
1 night business trip Nov 11, 2014
Phil
US
5.0 / 5Outstanding
"my stay at the sheraton"
I loved every bit of it. Very clean and excellent service.
Genuine Hotels.com guest review
1 night romance trip Nov 8, 2014
Ayana
US
4.0 / 5Excellent
"Connecting flight"
Overlay flight connection. Very convenient given the proximity to the airport - walking distance. Has restaurant and an indoor pool that we used and liked
Genuine Hotels.com guest review
1 night business trip Nov 1, 2014
German
US
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