We stayed for one night due to an early morning airline flight. Hotel was clean and staff was friendly. One front desk staff member - I wish I had gotten her name!- went out of her way to return my daughters stuffed animal to us. She left it in the lobby and the staff member brought it up to our room for us. It might seem like a small thing, but it […] saved my daughter from a lot of tears. Would stay again for sure! Read moreGenuine Hotels.com guest review
"In & Out and On My Way"
I flew into Cleveland for an interview during the afternoon and checked out the following morning. Even with heavy snow fall the night before, the hotel was extremly comfortable and the service was on point! Would stay again for business -Genuine Hotels.com guest review
"Stranded in Cleveland but a nice stay."
Hotel was nice and very convenient to the airport. The resturaunt was good to..Genuine Expedia guest review
"Best bed ever but set your own wake up alarm"
United Airlines left us stranded nine hours at the Cleveland Airport so we got a last minute booking at the Sheraton to rest while we waited for the next plane. They have a very convenient shuttle service and the room was surprisingly quiet for being right on the airport grounds. The bed was incredibly comfortable. My only complaint is that we requested […] a wake-up call and they didn't call us at all. Thank God I had setup my own alarm on my iPhone. Otherwise we could have lost our flight in the eve of the Polar Vortex! Read moreGenuine Hotels.com guest review
"A Decent Stay"
The hotel staff was friendly. Priced affordablyGenuine Hotels.com guest review
"All was good"
Check in fast and easy. Hotel shuttle was a breeze. The in hotel restaurant for dinner was good with generous portions. Perfect when you have a serious delay with a plane.Genuine Hotels.com guest review
"Good airport hotel"
Friendly, comfortable, really convenient hotel. Only problem was the noisy heater in the room which was loud enough to wake me up.Genuine Hotels.com guest review
Checked in about 4-5pm, about a half hour later, jumped on the red line to downtown Cleveland, came back 12 hrs. later, and the HVAC, (ac-heat) was so eratic, got mad and left by 8:30AM. So I was only in this room for about 5 hrs.Genuine Expedia guest review
Great stay and it's nice to leave your rental car in their lotGenuine Hotels.com guest review
"perfect place to stay before a very early flight"
Very friendly staff and the shuttle goes every 10 minutes to the airport, which is 2 minutes away. This was not our first stay--we use this hotel when we get in late to CLE and when we have to go out early. We will stay again since we are in CLE often.Genuine Hotels.com guest review
Great experienceGenuine Hotels.com guest review
My flight was delayed and the hotel staff allowed a late check out of an hour. This was very helpful considering all the flight changes. Location was great, free shuttle to and from the airport. If I have a layover I will stay again for sure.Genuine Hotels.com guest review
Good service, and an attractive hotel. My only issues were that the walls were pretty thin and the heater was VERY noisy (because it's old I imagine) which made it hard to sleep, which is pretty much the only thing I wanted to accomplish while I was there. Nevertheless, the customer service was very good and the location, a very short shuttle ride to […] the airport, was very good. I probably wouldn't stay there again for the reasons noted but if you're less sensitive to noise, it might be a good choice for you. Read moreGenuine Hotels.com guest review
Hotel was very clean. Employees very helpful and nice. And the pool area was awesome! We would definitely stay there again!Genuine Hotels.com guest review
"Don't judge a book by it's cover!"
The hotel itself was clean and modern. The dull exterior and horrific parking lot does absolutely no justice to the beautiful, contemporary interior and the gorgeous indoor pool. The $6.00 fee for going in and out of a parking lot that looks like it was hit with mortar shells, coupled with the $50.00 week long hold on my credit card for a prepaid room, […] was the only inconvenience. Read moreGenuine Hotels.com guest review
"conveniernt location, right in the airport."
It saved us a lot of time and stress in catching our early morning flight. It was very conveinient to stay there. Our stay was just overnight so we did not really have a chance to do much at the hotel.Genuine Expedia guest review
"As close as possible to the airport for AM flight"
Great hotel, much nicer on inside than the outside looks.Genuine Hotels.com guest review
"Literally in the middle of the airport."
Beautiful hotel. Crappy location, unless you're flying somewhere. The breakfast at the hotel restaurant wasn't great. $13 for a basic buffet that's comparable to the complimentary breakfasts elsewhere.Genuine Expedia guest review
Staff very friendly and helpful. Location is very convenient. The room was clean and bed very comfortable. Will definitely stay there again! Thyank youGenuine Expedia guest review
Just wanted a place to spend the night for an early departure flight. Was even better than we expected and very convenient and easily accessible. The on site restaurant and shuttle to the airport were wonderful, also.Genuine Expedia guest review
"Easy access to the downtown area by train."
Very friendly and helpful staff. The pool are was very clean.Genuine Expedia guest review
"Shuttle service up to 5 miles"
Very friendly staff, the rooms are very nice. I will definitely stay there again.Genuine Expedia guest review
"very nice hotel on airport"
This is obviously an older hotel but it is excellently maintained both inside and out. The staff was extremely helpful and professional. We were returning from a short trip vacation trip and had a 6am flight departure. The hotels 24 hour shuttle service allowed us to return our rent car a day early and use their shuttle to go right to our gate. Being […] virtually in the airport I anticipated aircraft noise in the room. Much to my surprise noise was nearly non-existent. The room was clean and very comfortable. Free Wi-Fi was an added plus. The restaurant staff was very friendly and the food was excellent and not drastically over priced as you find at some hotel restaurants. Overall our one night stay at this hotel was a very nice ending to a great little get away. Read moreGenuine Expedia guest review
Although it was just a single night I would recommend this location, extremely convenient to the airport and surprisingly zero jet engine noise. The staff was friendly and helpful, I realized my failure to pack toothpaste and I did not see any in their commissary, when I inquired at the desk I was quickly offered a couple of small packets to get me […] through my visit. Thanks!!! Read moreGenuine Expedia guest review
"Close to airport"
The hotel is in the parking lot of the airport which was great after a late flight.Hotel staff was wonderful making sure the kitchen stayed open so we could eat. Would stay again.Genuine Hotels.com guest review
Great place and very convenient to airport, everything one could need in a hotel!Genuine Hotels.com guest review
"Convenient Airport Hotel"
Friendly welcoming staff. Ok rooms and amenities. Very convenient after a long day of travel.Genuine Expedia guest review
"Nice hotel on airport ground with great facilities"
Very convenient if you are getting in late or leaving early from the airport. It is literally on the airport grounds. Rooms are fine, but the general hotel facilities are very nice. Starbucks cafe on site with a nice selection of food items, outstanding fitness center, and nice business center and boarding pass printing area. Free Wifi is also great, […] but paying for parking is not Read moreGenuine Expedia guest review
"Right next to airport"
The condition of the hotel is good but the construction next to the hotel was very noisy!!! The construction was still going during midnight and I couldn't sleep because of the construction.Genuine Hotels.com guest review
Response by Sheraton Cleveland Airport Hotel Thank you for taking the time to provide us with your feeback . Your feedback is useful for the progression of our property. I apologize for the noise from the outside construction. Although it was out of our control our property should have done a better job in warning our guests prior to their arrival. I hope you will give our property another chance in the future.
the staff was very friendly and very helpful! Our whole family was with us and we all enjoyed our stay.Genuine Hotels.com guest review
Response by Sheraton Cleveland Airport Hotel Very pleased to read that you and your family enjoyed your stay with us and found our staff and property to be to your liking.
The room was at the back of the hotel . There was a parking garage being torn down by cranes (4) spreading thick dirt and dust all over the car in the parking lot. They worked all night long until mid morning. The first night we got very little sleep due to the excessive noise. the second night wasn,t as bad because they moved much farther away. If […] the hotel knew this work was going to be done, why not keep these rooms empty. Total waste of money. Read moreGenuine Hotels.com guest review
Response by Sheraton Cleveland Airport Hotel I apologize for the unpleasant experience you encountered. ALthough the noise was from outside construction and out of our control, you are completely correct that we should have done a better job in warning our guests prior to their arrival. I hope that you will give our property another chance in the future to make this up to you. by providing exceptional service to you as you deserve
"Close to airport, but inconvenient"
We picked this hotel because of proximity to airport. After returning a rental car the rental shuttle couldn't stop at this hotel even though they drive right by the entrance. Had to go to the airport and catch hotel shuttle back. In the morning, we still needed to shuttle to airport. Extra cost due to proximity to airport isn't worth it. Staff was […] sub par at best, giving us poor directional information and inability to put us into a quieter room (kids partying next door) and major airport construction outside. I suggest paying the same if not less at a nicer hotel further away from the airport...shuttle ride is a shuttle ride. No additional convenience here. The rooms seemed pretty clean and the hotel shuttle drivers were awesome. Other than that, I'd skip this place altogether. Read moreGenuine Hotels.com guest review
Response by Sheraton Cleveland Airport Hotel Thank you for your feedback. I apologize that you didn't find our property to your liking , our staff was not friendly, and for the outside construction. We pride ourselves on providing exceptional service and we obviously fell short with your experience which is not our standard. I hope that you will give our property another chance in the future to provide the exceptional service you deserve.
"Weekend at the Sheraton"
Hotel overbooked and busy. Had to get to wedding by 5- could not get into room until after 3. Not that impressed with room. Only one coffee cup for three people. Just okay.Genuine Expedia guest review
"Made catching a early plane easy."
Room, shuttle service, pool and exercise area great, food was OKGenuine Expedia guest review
I have stayed here before and would normally rate it high but the weekend I was there there was construction going on ALL THROUGH THE NIGHT. So you might want to check on this before you book. Also they had a bunch of college students partying on my floor to the point where they were knocking on my door and truly frightened me and my daughter. Security […] responded immediately but it was still a bad experience. Two nights in a row Read moreGenuine Expedia guest review
"Clean and comfortable"
This is the second time I have stayed at this hotel for a local event and it is consistently clean and comfortable. The service and food in the restaurant was great and I used the gym in the morning. The cardio machine was very smooth and the gym and pool areas were clean.Genuine Hotels.com guest review
"close to location we were going"
room & pool were nice. Hotel service was good. Restaurant service was so-so.Genuine Hotels.com guest review
thought the hotel was nice. it didn't have a frig and the pillow was to soft.Genuine Hotels.com guest review
"Great for business trip..."
It was clean and easy to get to airport.Genuine Hotels.com guest review
Nice hotel, close to airport. Restaurant is expensive.Genuine Expedia guest review
"Only one night but..."
We were there for only one night but the staff was very friendly and courteous. The driver to the airport couldn't have been more friendly! Excellent, thank you very much!Genuine Hotels.com guest review
COULDN'T AS FOR A BETTER HOTEL. STAFF AND ROOM AND FOOD WERE EXCELLENT.Genuine Expedia guest review
"Good but missing few things"
I would appreciate if there was a fridge in the room, and the front desk and bellman are always busy and out of reach.... Other than these point my stay was very goodGenuine Hotels.com guest review
The hotel had run out of towels so we were given hand towels instead. The room air conditioner was extremely loud. The only way to get to the airport is to take a shuttle, so you might as well stay at a newer hotel near the airport.Genuine Expedia guest review
asked for wake up call during check in..didn't happen.. luckly I was awake. other wise I could'v miss the fligfht.Genuine Hotels.com guest review
Flight left at 6:00am. Closest hotel to air port. 3 minutes travel. On demand shuttle.Genuine Expedia guest review
The room was pricey and you have to pay for parking, would not bother me but the room smelled bad and was not clean at all! Really I could have slepted at comfort inn for $100 cheaper and at least I would have a fridge and safe in my room!Genuine Expedia guest review
"Perfect, near to Airport, convenient for everywher"
We were trying to book downtown, but unfortunately filming for Captain America 2 was ongoing. No rooms anywhere. We eventually rang the Sheraton main no. The guy was great, really helpful, and within minutes we had rooms at the Sheraton Airport location. The staff were great, special mention for Ruby in the restaurant who had us laughing. Great pool, […] outdoor barbecue one night........easy checkout, good car park........ Read moreGenuine Hotels.com guest review
Excellent staff and great service! Airport shuttle leaves whenever you want it to leave :)Genuine Hotels.com guest review
The only OK/positive surprise was the restaurant dinner. We were irritated by the continual knocking/bugging us to get us out of our room for checkout, far too early! Will not return.Genuine Expedia guest review
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