"Great for business trip..."
It was clean and easy to get to airport.Genuine Hotels.com guest review
Nice hotel, close to airport. Restaurant is expensive.Genuine Expedia guest review
"Only one night but..."
We were there for only one night but the staff was very friendly and courteous. The driver to the airport couldn't have been more friendly! Excellent, thank you very much!Genuine Hotels.com guest review
COULDN'T AS FOR A BETTER HOTEL. STAFF AND ROOM AND FOOD WERE EXCELLENT.Genuine Expedia guest review
"Good but missing few things"
I would appreciate if there was a fridge in the room, and the front desk and bellman are always busy and out of reach.... Other than these point my stay was very goodGenuine Hotels.com guest review
The hotel had run out of towels so we were given hand towels instead. The room air conditioner was extremely loud. The only way to get to the airport is to take a shuttle, so you might as well stay at a newer hotel near the airport.Genuine Expedia guest review
asked for wake up call during check in..didn't happen.. luckly I was awake. other wise I could'v miss the fligfht.Genuine Hotels.com guest review
Flight left at 6:00am. Closest hotel to air port. 3 minutes travel. On demand shuttle.Genuine Expedia guest review
The room was pricey and you have to pay for parking, would not bother me but the room smelled bad and was not clean at all! Really I could have slepted at comfort inn for $100 cheaper and at least I would have a fridge and safe in my room!Genuine Expedia guest review
"Perfect, near to Airport, convenient for everywher"
We were trying to book downtown, but unfortunately filming for Captain America 2 was ongoing. No rooms anywhere. We eventually rang the Sheraton main no. The guy was great, really helpful, and within minutes we had rooms at the Sheraton Airport location. The staff were great, special mention for Ruby in the restaurant who had us laughing. Great pool, […] outdoor barbecue one night........easy checkout, good car park........ Read moreGenuine Hotels.com guest review
Excellent staff and great service! Airport shuttle leaves whenever you want it to leave :)Genuine Hotels.com guest review
The only OK/positive surprise was the restaurant dinner. We were irritated by the continual knocking/bugging us to get us out of our room for checkout, far too early! Will not return.Genuine Expedia guest review
"Excellent choice at the Cleveland airport"
All the staff were very efficient, helpful & friendly. The rooms & baths are smaller because this is an older hotel, but it has been updated and everything is in very good condition. We had dinner at the hotel and sent back the chicken because it was not fully cooked. It took awhile before they returned with it but they were kind enough to take it off […] our check. The shuttle to the terminal was excellent and we were there in a flash! You really could walk but the shuttle operates 24 hours a day and was very prompt. Read moreGenuine Hotels.com guest review
"More like a motel 6"
The only thing about this hotel that resembles a Sheraton is the sign out front. There were no blackout curtains in our room - they only closed about 1/3 of the way.Genuine Expedia guest review
The hotel staff was kind and very approachable. The only thing was I did not have a fridge in my room. Over all very happyGenuine Hotels.com guest review
I really liked the downstairs bar good drinks.Genuine Hotels.com guest review
"one night stay."
We arrived late from the airport and left the next morning. It was very convienent that you had a resturant at the hotel and coffee & snacks available. Conceirge was also handy.Genuine Expedia guest review
"Great hotel at Cleveland Airport"
My wife and I stayed there on our way home from my heart surgery at the Cleveland Clinic. The hotel was clean, quiet, comfortable and convenient. We were able to return our Hertz rental car right at the hotel, and their shuttle service was right on time to get us to airport check-in at 4:30 AM. And the price was right! For someone recovering from a […] major medical procedure, this hotel was a godsend. Read moreGenuine Expedia guest review
I was very impressed with service and the nice beds.Genuine Hotels.com guest review
"Pay To Park"
The hotel was nice but as a guest of the hotel I had to pay to park my car in the hotel parking lot each day. This should be included in the stay as I have never had to do this at any hotel.Genuine Hotels.com guest review
"Helpful and friendly staff."
The staff was very friendly and helpful with any questions that we had. The pool area was very nice. The only complaint that I had was the slipperyness of the bathtub.Genuine Hotels.com guest review
This hotel is very convenient to the airport. Shuttle showed up for us within minutes. Room very comfortable.Genuine Expedia guest review
The hotel was in top shape and super convenient. The extended parking was the best!Genuine Hotels.com guest review
"Staff goes above and beyond"
We missed our flight. Had no clothes. The staff accommodated us better than we could have imagined. Rooms small.Genuine Hotels.com guest review
"Good business stay"
Good restaurant.had a great dinner. Service was ok. When menu item not available, staff was accommodating to supply an alternative.Genuine Expedia guest review
the hotel staff was great and the location was very convenient. but, the air quality in the room wasn't awesome. also there was no refrigerator in the room, which was surprising.Genuine Hotels.com guest review
"the best for early morning travel from Cleveland"
So convenient and comfortable. We stay here every time we are leaving on an early flight.Genuine Expedia guest review
"Convenient to Cleveland's IX Center"
Hotel was very clean, and the staff were very nice...Genuine Hotels.com guest review
"Nice, but heater needs some attention"
We booked a King room and ended up with 2 Queen, the heater was extremely loud and every time it kicked on during the night I woke up. We were trying to watch the Alabama/LSU game, but both football channels lost reception at half time. The other channels seemed to work although a little fuzzy. The room and hotel was nice. We did not talk to anyone […] to resolve our issues, we were tired and just wanted to relax. Although in the middle of the night I was ready to just turn off the heater and be cold! Read moreGenuine Hotels.com guest review
I was there for a business trip so the location near the airport was very convenient. The room was clean and the staff very attentive as expected of a Sheraton.Genuine Expedia guest review
This is the perfect hotel to stay at when you are on the first morning flight out of Cleveland.Genuine Hotels.com guest review
Everything in the hotel was great but the pickup service from the Airport was horrible! After a 3 hour flight delay we waited over 40 minutes for a pickup from the hotel shuttle and eventually gave up and walked to it on the road carrying our bags. Another couple who had been waiting got to their as we were already paying.Genuine Hotels.com guest review
"Expensive but worth it"
we were so busy we didnt get to use the pool or fitness room. food was awesome!Genuine Hotels.com guest review
"Sheraton Hotel Review"
Very nice hotel for the money. Ventilation system is very noisy - it's an old window unit that has a wall themostat. However, great bed and pillows, breakfast in the restaurant was very good.Genuine Hotels.com guest review
It was fine except my son cut his foot in the swimming pool.Genuine Hotels.com guest review
"Remember-- it's at the airport."
All was good, clean room, nice restaurant inside. Outside was only airport, no nearby eateries, so we ate in. We were a bit disappointed to have to pay for parking.Genuine Hotels.com guest review
"just to get away for the night"
Nice central location, if you want to go downtown cleveland take the rapid, or choose from several places within 5 miles and a shuttle will take you and pick you up. nice relaxing pool atmosphere and courtyard,very comfy beds very friendly staff and a great bartender !Genuine Hotels.com guest review
"Would stay again!"
Everyone was very pleasant. Ruby is the Restaurant was exceptional what a nice gal. The bed and bedding was great the bathroom could use a makeover especially where the wallpaper is off under the sink!Genuine Hotels.com guest review
"Can't be any closer to an airport!"
Our stay was comfortable and oh-so-convenient to the airport for our flight the next morning. The hotel was beautifully appointed and beds were very comfy. Would definitely stay there again when in the area.Genuine Hotels.com guest review
"Very cozy and comfortable, family oriented!"
We were very pleased with the hotel and staff, everyone was very hospitable! We will be staying at a Sheraton again when we are on future trips! We vacation and go to sporting events! We probably stay in hotels 8-12 times a year for different functions...if not more. Cleanliness is a must in our book! We really enjoyed our stay!Genuine Hotels.com guest review
Worst service sofar I have seen in a sheraton. I would not again to the hotel. The break fast buffet service is too uncomfortable. While we try to eat they keep on looking at us. The way they behave is unpleasant.Genuine Hotels.com guest review
"Unbelievably convenient to the airport."
Clean and comfortable but very thin walls. Dark barking in next room. Bathroom sink drains slowly (Rm. 818)Genuine Expedia guest review
"OK but parking is frustrating."
I reserved a king/single room and as I am an SPG member I should have been on the 8th floor. I got to my room and it was a double on the 4th floor. I called the front desk and had to go back down and get my room changed still dragging all my stuff after flying all day. The guy checking me in was just too lazy to look at the reservation properly. The […] parking situation is really annoying. The hotel parking is also long term airport parking and guests have no special spots so expect to walk a long way and park all over the property every time you come and go. Also this requires a parking ticket to get in AND out and several times my card didn't work properly as the desk staff didn't program it correctly as well as my room key. Also when I had laundry done they didn't bring it to my room and I had to call and ask for it. Then the guy only brought half of it and it clearly said 1 of 2 on the label. I waited 20 mins for the second half but I was late for dinner so I couldn't change my clothes. They have a nice restaurant with good food and a nice staff. Rooms were clean but the entire hotel is looking tired compared to other Sheratons I have stayed in. You can literally walk to the airport terminal from the hotel but they have a shuttle. Read moreGenuine Expedia guest review
"Love the convenient location to airport"
Love the convenient location to airportGenuine Hotels.com guest review
"If you ever need to stay at the Cleveland Airport."
Staff was really helpful - check in process was quick yet personal, sending fed ex and other extra requests were met with a smile and willingness to help. General Manager was everywhere making sure guest experience was excellent and staff were prepared at all times. This hotel exceed all exceptions! Especially for an airport hotel!!Genuine Expedia guest review
"Overall a good place to stay."
The hotel was very nice and right next to the airport. The beds were comfortable, the rooms were clean and modern. Other reviewers noted the AC system was loud, I agree, it was. Also, the hotel does not offer any type of breakfast included in the stay as is listed on expedia's information. The hotel restaurant was good, but not the best value for your […] money. Read moreGenuine Expedia guest review
very clean, quiet and comfortable room hotel staff friendly & helpful I would definitely recommend this hotel and stay there again myselfGenuine Hotels.com guest review
"Good way to end a vacation."
We were enroute from Cleveland to our home in Tampa. With a very early flight we stayed at the Sheraton Cleveland Hopkins to facilitate an early flight. Everything about it was fine. There was a bar and restaurant where we could eat and drink so we didn't have to leave the premises for our needs. When we were ready to leave at 6 a.m. a jitney took us […] right to our airline in a very few minutes. Read moreGenuine Expedia guest review
Air Condition did not have good balance throut the room and bathroom was very small. Overall room needs updating.Genuine Hotels.com guest review
"Best place to stay for early am flight, but costly"
Value for cost is low, but convenience to CLE is great.Genuine Expedia guest review
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