"very nice hotel on airport"
This is obviously an older hotel but it is excellently maintained both inside and out. The staff was extremely helpful and professional. We were returning from a short trip vacation trip and had a 6am flight departure. The hotels 24 hour shuttle service allowed us to return our rent car a day early and use their shuttle to go right to our gate. Being […] virtually in the airport I anticipated aircraft noise in the room. Much to my surprise noise was nearly non-existent. The room was clean and very comfortable. Free Wi-Fi was an added plus. The restaurant staff was very friendly and the food was excellent and not drastically over priced as you find at some hotel restaurants. Overall our one night stay at this hotel was a very nice ending to a great little get away. Read moreGenuine Expedia guest review
Although it was just a single night I would recommend this location, extremely convenient to the airport and surprisingly zero jet engine noise. The staff was friendly and helpful, I realized my failure to pack toothpaste and I did not see any in their commissary, when I inquired at the desk I was quickly offered a couple of small packets to get me […] through my visit. Thanks!!! Read moreGenuine Expedia guest review
"Close to airport"
The hotel is in the parking lot of the airport which was great after a late flight.Hotel staff was wonderful making sure the kitchen stayed open so we could eat. Would stay again.Genuine Hotels.com guest review
Great place and very convenient to airport, everything one could need in a hotel!Genuine Hotels.com guest review
"Convenient Airport Hotel"
Friendly welcoming staff. Ok rooms and amenities. Very convenient after a long day of travel.Genuine Expedia guest review
"Nice hotel on airport ground with great facilities"
Very convenient if you are getting in late or leaving early from the airport. It is literally on the airport grounds. Rooms are fine, but the general hotel facilities are very nice. Starbucks cafe on site with a nice selection of food items, outstanding fitness center, and nice business center and boarding pass printing area. Free Wifi is also great, […] but paying for parking is not Read moreGenuine Expedia guest review
"Right next to airport"
The condition of the hotel is good but the construction next to the hotel was very noisy!!! The construction was still going during midnight and I couldn't sleep because of the construction.Genuine Hotels.com guest review
Response by Sheraton Cleveland Airport Hotel Thank you for taking the time to provide us with your feeback . Your feedback is useful for the progression of our property. I apologize for the noise from the outside construction. Although it was out of our control our property should have done a better job in warning our guests prior to their arrival. I hope you will give our property another chance in the future.
the staff was very friendly and very helpful! Our whole family was with us and we all enjoyed our stay.Genuine Hotels.com guest review
Response by Sheraton Cleveland Airport Hotel Very pleased to read that you and your family enjoyed your stay with us and found our staff and property to be to your liking.
The room was at the back of the hotel . There was a parking garage being torn down by cranes (4) spreading thick dirt and dust all over the car in the parking lot. They worked all night long until mid morning. The first night we got very little sleep due to the excessive noise. the second night wasn,t as bad because they moved much farther away. If […] the hotel knew this work was going to be done, why not keep these rooms empty. Total waste of money. Read moreGenuine Hotels.com guest review
Response by Sheraton Cleveland Airport Hotel I apologize for the unpleasant experience you encountered. ALthough the noise was from outside construction and out of our control, you are completely correct that we should have done a better job in warning our guests prior to their arrival. I hope that you will give our property another chance in the future to make this up to you. by providing exceptional service to you as you deserve
"Close to airport, but inconvenient"
We picked this hotel because of proximity to airport. After returning a rental car the rental shuttle couldn't stop at this hotel even though they drive right by the entrance. Had to go to the airport and catch hotel shuttle back. In the morning, we still needed to shuttle to airport. Extra cost due to proximity to airport isn't worth it. Staff was […] sub par at best, giving us poor directional information and inability to put us into a quieter room (kids partying next door) and major airport construction outside. I suggest paying the same if not less at a nicer hotel further away from the airport...shuttle ride is a shuttle ride. No additional convenience here. The rooms seemed pretty clean and the hotel shuttle drivers were awesome. Other than that, I'd skip this place altogether. Read moreGenuine Hotels.com guest review
Response by Sheraton Cleveland Airport Hotel Thank you for your feedback. I apologize that you didn't find our property to your liking , our staff was not friendly, and for the outside construction. We pride ourselves on providing exceptional service and we obviously fell short with your experience which is not our standard. I hope that you will give our property another chance in the future to provide the exceptional service you deserve.
"Weekend at the Sheraton"
Hotel overbooked and busy. Had to get to wedding by 5- could not get into room until after 3. Not that impressed with room. Only one coffee cup for three people. Just okay.Genuine Expedia guest review
"Made catching a early plane easy."
Room, shuttle service, pool and exercise area great, food was OKGenuine Expedia guest review
I have stayed here before and would normally rate it high but the weekend I was there there was construction going on ALL THROUGH THE NIGHT. So you might want to check on this before you book. Also they had a bunch of college students partying on my floor to the point where they were knocking on my door and truly frightened me and my daughter. Security […] responded immediately but it was still a bad experience. Two nights in a row Read moreGenuine Expedia guest review
"Clean and comfortable"
This is the second time I have stayed at this hotel for a local event and it is consistently clean and comfortable. The service and food in the restaurant was great and I used the gym in the morning. The cardio machine was very smooth and the gym and pool areas were clean.Genuine Hotels.com guest review
"close to location we were going"
room & pool were nice. Hotel service was good. Restaurant service was so-so.Genuine Hotels.com guest review
thought the hotel was nice. it didn't have a frig and the pillow was to soft.Genuine Hotels.com guest review
"Great for business trip..."
It was clean and easy to get to airport.Genuine Hotels.com guest review
Nice hotel, close to airport. Restaurant is expensive.Genuine Expedia guest review
"Only one night but..."
We were there for only one night but the staff was very friendly and courteous. The driver to the airport couldn't have been more friendly! Excellent, thank you very much!Genuine Hotels.com guest review
COULDN'T AS FOR A BETTER HOTEL. STAFF AND ROOM AND FOOD WERE EXCELLENT.Genuine Expedia guest review
"Good but missing few things"
I would appreciate if there was a fridge in the room, and the front desk and bellman are always busy and out of reach.... Other than these point my stay was very goodGenuine Hotels.com guest review
The hotel had run out of towels so we were given hand towels instead. The room air conditioner was extremely loud. The only way to get to the airport is to take a shuttle, so you might as well stay at a newer hotel near the airport.Genuine Expedia guest review
asked for wake up call during check in..didn't happen.. luckly I was awake. other wise I could'v miss the fligfht.Genuine Hotels.com guest review
Flight left at 6:00am. Closest hotel to air port. 3 minutes travel. On demand shuttle.Genuine Expedia guest review
The room was pricey and you have to pay for parking, would not bother me but the room smelled bad and was not clean at all! Really I could have slepted at comfort inn for $100 cheaper and at least I would have a fridge and safe in my room!Genuine Expedia guest review
"Perfect, near to Airport, convenient for everywher"
We were trying to book downtown, but unfortunately filming for Captain America 2 was ongoing. No rooms anywhere. We eventually rang the Sheraton main no. The guy was great, really helpful, and within minutes we had rooms at the Sheraton Airport location. The staff were great, special mention for Ruby in the restaurant who had us laughing. Great pool, […] outdoor barbecue one night........easy checkout, good car park........ Read moreGenuine Hotels.com guest review
Excellent staff and great service! Airport shuttle leaves whenever you want it to leave :)Genuine Hotels.com guest review
The only OK/positive surprise was the restaurant dinner. We were irritated by the continual knocking/bugging us to get us out of our room for checkout, far too early! Will not return.Genuine Expedia guest review
"Excellent choice at the Cleveland airport"
All the staff were very efficient, helpful & friendly. The rooms & baths are smaller because this is an older hotel, but it has been updated and everything is in very good condition. We had dinner at the hotel and sent back the chicken because it was not fully cooked. It took awhile before they returned with it but they were kind enough to take it off […] our check. The shuttle to the terminal was excellent and we were there in a flash! You really could walk but the shuttle operates 24 hours a day and was very prompt. Read moreGenuine Hotels.com guest review
"More like a motel 6"
The only thing about this hotel that resembles a Sheraton is the sign out front. There were no blackout curtains in our room - they only closed about 1/3 of the way.Genuine Expedia guest review
The hotel staff was kind and very approachable. The only thing was I did not have a fridge in my room. Over all very happyGenuine Hotels.com guest review
I really liked the downstairs bar good drinks.Genuine Hotels.com guest review
"one night stay."
We arrived late from the airport and left the next morning. It was very convienent that you had a resturant at the hotel and coffee & snacks available. Conceirge was also handy.Genuine Expedia guest review
"Great hotel at Cleveland Airport"
My wife and I stayed there on our way home from my heart surgery at the Cleveland Clinic. The hotel was clean, quiet, comfortable and convenient. We were able to return our Hertz rental car right at the hotel, and their shuttle service was right on time to get us to airport check-in at 4:30 AM. And the price was right! For someone recovering from a […] major medical procedure, this hotel was a godsend. Read moreGenuine Expedia guest review
I was very impressed with service and the nice beds.Genuine Hotels.com guest review
"Pay To Park"
The hotel was nice but as a guest of the hotel I had to pay to park my car in the hotel parking lot each day. This should be included in the stay as I have never had to do this at any hotel.Genuine Hotels.com guest review
"Helpful and friendly staff."
The staff was very friendly and helpful with any questions that we had. The pool area was very nice. The only complaint that I had was the slipperyness of the bathtub.Genuine Hotels.com guest review
This hotel is very convenient to the airport. Shuttle showed up for us within minutes. Room very comfortable.Genuine Expedia guest review
The hotel was in top shape and super convenient. The extended parking was the best!Genuine Hotels.com guest review
"Staff goes above and beyond"
We missed our flight. Had no clothes. The staff accommodated us better than we could have imagined. Rooms small.Genuine Hotels.com guest review
"Good business stay"
Good restaurant.had a great dinner. Service was ok. When menu item not available, staff was accommodating to supply an alternative.Genuine Expedia guest review
the hotel staff was great and the location was very convenient. but, the air quality in the room wasn't awesome. also there was no refrigerator in the room, which was surprising.Genuine Hotels.com guest review
"the best for early morning travel from Cleveland"
So convenient and comfortable. We stay here every time we are leaving on an early flight.Genuine Expedia guest review
"Convenient to Cleveland's IX Center"
Hotel was very clean, and the staff were very nice...Genuine Hotels.com guest review
"Nice, but heater needs some attention"
We booked a King room and ended up with 2 Queen, the heater was extremely loud and every time it kicked on during the night I woke up. We were trying to watch the Alabama/LSU game, but both football channels lost reception at half time. The other channels seemed to work although a little fuzzy. The room and hotel was nice. We did not talk to anyone […] to resolve our issues, we were tired and just wanted to relax. Although in the middle of the night I was ready to just turn off the heater and be cold! Read moreGenuine Hotels.com guest review
I was there for a business trip so the location near the airport was very convenient. The room was clean and the staff very attentive as expected of a Sheraton.Genuine Expedia guest review
This is the perfect hotel to stay at when you are on the first morning flight out of Cleveland.Genuine Hotels.com guest review
Everything in the hotel was great but the pickup service from the Airport was horrible! After a 3 hour flight delay we waited over 40 minutes for a pickup from the hotel shuttle and eventually gave up and walked to it on the road carrying our bags. Another couple who had been waiting got to their as we were already paying.Genuine Hotels.com guest review
"Expensive but worth it"
we were so busy we didnt get to use the pool or fitness room. food was awesome!Genuine Hotels.com guest review
"Sheraton Hotel Review"
Very nice hotel for the money. Ventilation system is very noisy - it's an old window unit that has a wall themostat. However, great bed and pillows, breakfast in the restaurant was very good.Genuine Hotels.com guest review
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