My new wife and I stayed here on our honeymoon. Originally we had planned half our stay at another location, but after only a couple days here, we cancelled that one (paying the fee) and booked the rest of our time in Japan at this hotel. My wife thought the bed was too hard, but I loved it. The service was absolutely perfect. They always did more than […] expected when asked for something. We absolutely would choose this hotel again if we were in the area. Read moreGenuine Hotels.com guest review
"Perfect Disney location"
The hotel was a perfect location for a Disney Tokyo family vacation. We were nicely upgraded to a sea view by the very accommodating staff. The bus service to and from the airport was very convenient, so is the shuttle to and from the mall area. It's a short 3-min walk to the train that does the Disneyland and Disneysea loop.Genuine Hotels.com guest review
Loved this hotel. Very clean and accommodated all our families needs!Genuine Expedia guest review
Hotel was very nice, clean and the staff was very friendly. There was a small gym with an indoor and outdoor pool that was useful. The hotel was right next to the Disney rail station which made it so convenient to get to and from the station. I would definitely book my next trip back to Disneyland Tokyo at Sheraton Hotel.Genuine Hotels.com guest review
"Family Fun at Disney Resort"
We had a wonderful stay at the Sheraton Grande and would highly recommend this hotel to other families wanting to be a hop, skip and a jump away from Disneyland and Disneysea. Our entire family was impressed with the size and comfort of our room and the kids especially liked going out on to the balcony to look at Cinderella's Castle. We've stayed at […] other Disney partner hotels but Sheraton is by far our favorite and we will definately stay again. Read moreGenuine Hotels.com guest review
"Very nice hotel, but staff could use some training"
The hotel was excellent in most ways. The location was very convenient and the furnishing were good, but the design could have been better (lots of unnecessary walking). The only major complaint I had was that the guest services were far below the standard that they should have been. If you called to request something like an ironing board or a pillow, […] it took forever to get there, often never came (which meant calling again), or they ended up bringing the wrong item (e.g. you ask for a toothbrush and they bring you pajamas). Yes, there are bound to be language issues when traveling overseas, but this is supposed to be a Sheraton Grande. I shouldn't have to wait 40 minutes to get an ironing board sent to my room and end up finding two staff down the hall debating which room requested it. Time for management to step in and start ensuring that standards are being met. Read moreGenuine Hotels.com guest review
"Close to Tokyo Disneyland"
I booked this hotel because it was close to Tokyo Disneyland. It was really close to the monorail station that took me around the Tokyo Disney resort. The staff was really helpful in all my encounters with them. Had english speaking employees. Lots to do at the hotel. Mini golf, Swimming, spa, shopping, chapel for weddings and wedding coordination. […] portrait studio, and at least 2 resturants. Many ballrooms for meetings, etc. Read moreGenuine Hotels.com guest review
This was one of the nicest hotels we've ever stayed at. The service was phenomenal and everything was so clean! If you're going to Tokyo Disneyland and/or Tokyo Disney Sea, this hotel is perfect! Great location, super easy to get to/from and you can even walk to Bayside Station to get to the Disney Resort Line. When we come back we'll definitely stay […] here again! Read moreGenuine Hotels.com guest review
"great location/great service"
Really great choice for staying close to Disneyland and Disney sea. The monorail is a 2 min walk AND there is a shuttle bus to take you to and from the monorail if that 2 min walk is too much for you. We went with 2 babies under two and were able to get 2 cribs in the room. There was plenty of space for them to crawl/walk around, there is a huge lobby […] to wander around, beautiful garden to take photos- I was very pleased. Great service, clean rooms, great amenities! Read moreGenuine Hotels.com guest review
"Not up to global Sheraton standards"
I was surprised with the quality of the hotel staff, especially in a country known for giving outstanding service. I am a Platinum SPG member, but they did was not given a room on the Club Floor since I did not make a reservation directly from their website. This was the first time anywhere in the world that this has happened. They stated that my stay […] was not eligible to be credited to my SPG account since I made the reservation through a travel agency. Another first. I just did not feel welcome. All onsite restaurants close at 10:30 PM, even on weekend nights. I got to the main restaurant at 9:45 PM. The food was not served until 10:10 PM, and was asked to leave the restaurant promptly at 10:30 PM. I asked the waitress to get me a takeout container since I was not finished. She gave me an attitude and did not return until 10:45 PM. By then, I finished eating. It would have been nice if they had warned me prior to seating me about this treatment. At least, I got my SPG discount. Read moreGenuine Expedia guest review
"Great warm welcome! Clean, comfortable, safe!"
Loved every minute of our stay. Beautiful property, attentive staff and the ambassadors were top notch! Great view and many amenities close by.Genuine Expedia guest review
"Great for Disney"
Went here for two nights because we wanted to go to Tokyo Disney Sea/Land. The hotel is perfect for that. It's a bit far from central Tokyo.Genuine Hotels.com guest review
"Convenience to Disney and Maihama station"
Transportation from Narita to Maihama was simple with only one transfer. From Narita Sky Access to Higashi Matsudo station 45 min and then transfer to Jr Musashino Line to Maihama 25 min and you're at Ikspiari, the entry to the Disney Monorail to Baystation stop where hotel shuttle bus takes you across the street to the hotel. Purchase of 3 day pass […] for unlimited rides saved on monorail expense. Hotel staff very attentive to those waiting to check-in or out of hotel. Rooms are comparable to those in the US but the room needed some TLC. Wallpaper in toilet was peeling. Enjoyed the shower/bath area which is separate from the toilet. The yukata was too long and only one-size. Nice view of Disney park. Hazy sky the entire time we were there, so no view of Fujiyama. Food expensive at hotel so ate at Ikspiari and the Maihama station. Read moreGenuine Hotels.com guest review
"Great location for Tokyo Disney"
Directly across the street from the Disney monorail station and beautiful view of either Tokyo bay or Disney.Genuine Expedia guest review
"Nice hotel and also very convenience.."
Highly recommended this hotel.so convenience using railway to both disneysea& disneyland resort..Genuine Expedia guest review
"Overall "Good" Hotel"
My family (with 3 kids) stayed here while visiting Disney. Common areas and grounds are immaculate. Rooms fixtures function well but need updating. Beds are comfortable and clean. Restaurants in the hotel, are prohibitively expensive (over Y13,000 for my family of five for standard, unimpressive food). You will have to leave the hotel and travel to […] Ikispiari (at Disney Hotel monorail stop) to get more food options at normal prices - the hotel is not in a "neighborhood" or "downtown area" - it is remote and its only neighbors are other megahotels and Disney. 3 minute walk to the monorail line (good) which costs 2.50 per trip per person though they do accept SUICA and PASMO cards. Holidays and weekends a hotel provided shuttle runs to and from the main rail station - otherwise the monorail is your link to the rest of Japan's train system. I have spent over 30 nights in hotels in Asia in the last year. I expect more from a Sheraton (especially at over US$200 per night); but Disney hotels (at the time of my trip) are double the Sheraton Grande's nightly rate per night, so this hotel is priced appropriately. I would consider staying again, but only because I can plan around this hotel's main flaw and attraction - which are one and the same...location: Good for getting to Disney, bad for anything else you want to do (i.e. eating or seeing Tokyo). Read moreGenuine Hotels.com guest review
"Convenient ... but a bit confusing"
Located near Tokyo Disneyland and Disney Sea, this property is exactly what you would expect from an Official Disney Resort Hotel and a Sheraton/Starwood property. The rooms a large by Japanese standards and the amenities are as expected from this type of property. If you are traveling with children, the property offers a great play area for younger […] children and a game arcade room and miniature golf for older children. These came in handy since we happened to travel during a typhoon. There is also a pool and gym, although we did not have time to explore either of these. Check-in and check-out were a breeze and the shuttle to the Disney monorail runs frequently. There are also the standard gift shops on site offering Disney products. The layout of this property is a bit confusing compared to the Hilton Tokyo Bay Hotel, but the two hotels are otherwise pretty comparable. Overall, it was a great stay! Read moreGenuine Hotels.com guest review
"Middle of Tokyo Disney"
Hotel nice. Dining facilities for westerners extremely limited. Take peanut butter!Genuine Expedia guest review
Sheraton at Urayasu Bay was the most beautiful hotel I've stayed at.Genuine Hotels.com guest review
"I Definitely Recommend This Hotel."
Excellent place to stay. I have stayed countless (probably couple hundreds of nights in Japan) times in hotels in Japan, and honestly can say I never had a bad experience, and all good. This hotel was definitely one of the best experiences I ever had. Staff was excellent, hotel room was very nice, free internet in lobby, and views incredible. Also, […] the pool and spa was very relaxing. So convenient to Disneyland, too, as one of Disney Monorail stop is a minute walk away from hotel. I definitely recommend this hotel. Read moreGenuine Expedia guest review
"Good but dissapointed with kid's charge."
Great experience; however, we are very disappointed with the extra charge for the kid's play area. This is not consistent with our experiences in other hotels in Japan.Genuine Expedia guest review
"great for going to Disney"
Get a breakfast included if possible. The breakfast price is outrageous. Other than that it was awesome.Genuine Hotels.com guest review
"power shut down for 6 hours"
upon arrival we were told the hotel power would be shut down for 6 hours. given the high rate this hotel charges, it's very bad that we were not warned about this before booking. had we known we would not have booked. I had to cancel an important call as a result of this. Among other inconveniences.Genuine Expedia guest review
"Excellent hotel next to TDLR"
Excellent and beautiful hotel. Staff very accommodating. Only problem, left hotel 6am and no front desk or bell staff to be found. Had to knock on doors to find someone.Genuine Expedia guest review
We could see Cinderella's castle from our room! Very nice. Highly recommend!Genuine Expedia guest review
"Convenient location, super clean"
Stayed one night on August 23, 2014/. Loved this hotel, it was walking distance to Disney, very clean, no need to bring anything, the hotel supplied, shampoo, soap, razors, toothbrushes etc. Café was open late so we could get a bite to eat. Would recommend this hotel.Genuine Hotels.com guest review
"'Lost in translation'"
The service staff sent to settle our room beds problem can hardly understand English. Even we tried hard to explain to him, he still didn't really get it and no follow-up after that.Genuine Hotels.com guest review
This was a lovely hotel in a great location. It was across the road from the monorail which allowed for easy access to Disneyland. There were two very disappointing aspects to this booking. Firstly, at no point did Hotels.com indicate that access to the pools incurred a surcharge (just as wifi is indicated as requiring a surcharge). We booked this […] hotel specifically for the pool - we came to japan to escape the winter and wanted pool time. We had never paid for the pools at any other sheraton we have stayed at, so we were horrified to discover when we arrived at the pool that it would cost around. $90 for our family to access to pool for 2 days!! Horrifying!! And terribly unfair. Our 4 year old understandably had a melt down pool side. Plus, we are a young family of 5. The hotels.com website would not allow us to book 5 people in a room (2a, 3c). So we paid for 2 rooms. On the last day we discovered our rooms had rollout beds under both double beds! Not impressed!! Read moreGenuine Hotels.com guest review
"Great Location staying close to Disneyland"
We stayed for 2 nights in this hotel. It definitely deserves an excellent rating. We loved it. Customer oriented very friendly staff all represent the hotel. We give more important to customer service. Staff were very humble, helpful and courteous. WiFi and computer were available only in lobby area. I would expect free WiFi in the room, knowing Japan […] is very high tech country. Otherwise great location, very humble staff, had dinner at the hotel restaurant, nice food. We will definitely stay again. Highly recommended. Read moreGenuine Expedia guest review
This was our first trip to Japan, and we don't speak Japanese, so we decided to stay somewhere that was tourist friendly. The Sheraton was clean, the staff very helpful, although they only speak broken English, which surprised me a bit. We were put on the 8th floor, which has penguin carpets & kiddie bed linen & decor, which would have been great if […] our kids were 1-10 & not teenagers!! Restaurant was good, again, lovely staff. Gym is very average, but I guess that isn't important to everyone. Great location - across the road from Disney monorail, which gives access to Maihama JR station & Ikspiari shops & restaurants. We bought a 4 day pass, which was well worth doing. Enjoyed our stay there. Read moreGenuine Hotels.com guest review
Exceptional service. Good food clean .pity a charge was on pool .considering it was empty .sitting idle shuttle bus would be a great asset to hotel .Genuine Hotels.com guest review
"Disappointing fo a Sheraton hotel"
The room smelt musty when we arrived. The mini bar was empty. The pools were closed for maintenance.Genuine Expedia guest review
"Excellent hotel! well located to Disneyland/Sea"
From the time you arrive at the front door staff make you feel welcome, all staff clearly have chosen the Hotel Industry as a career not just a job! their professionalism is outstanding, the warmth and in their greeting makes you wish you could stay for ever. Dining in the restaurants is another experience we enjoyed, you have the opportunity to experience […] both western / asian and home grown foods so their is always something new to experience, We enjoyed a leisurely stroll through the beautiful maintained gardens which was a great place to take plenty of photo memories of our stay. We could not speak highly enough about the package!!!!! Read moreGenuine Expedia guest review
"Great start to Japan holiday"
Really comfy hotel with all the amenities and good transport links to Disney and Tokyo. Hotel restaurants were expensive so we ate at Maihama complex. Staff were very helpful and friendly. Great laundry room and amusement arcade and very child friendly.Genuine Hotels.com guest review
"Great position and well connected"
Such a great hotel and experience that we extended our stay here! The hotel and staff were great, and we were pleasantly surprised how easy it was to get into Tokyo via train. 12 minutes from Maihama station by rapid service (express).Genuine Expedia guest review
From the time you arrive the Politeness and Professionalism is displayed, the reception staff make every effort to make you feel at home. It appears obvious that the staff believe working for the Sheraton Grande is more then a job but a career life style.Genuine Expedia guest review
"Luxury hotel with reasonable price"
Good hotel stay for those with young kids and plan to visit Tokyo DisneyLand or DisneySEA. Excellent monorail services to JR Maihama station.Genuine Expedia guest review
"Good service, great location for Disney Visitors"
Staff are very polite, helpful, can speak good english, Very convenient to go to disneyland or disney sea; and even to go to Tokyo city proper. Touring within Tokyo is so convenient with the metro train, subways.Genuine Hotels.com guest review
"Nice hotel near to Disneyland"
Overall it was pleasant. The room was big, nice and clean, and afforded a view of the Disneyland Fireworks at night. The Hotel has a shuttle to bring guest between the Hotel and the Disney monorail, which was very useful when you have small kids.The only negative for me is that the room doesn't have free Wi-Fi and the Wi-Fi in the Lounge doesn't work […] very well. Read moreGenuine Expedia guest review
Complimentary upgrade to Treasure Room. Large and spacious room with attached living room. Nicely renovated and clean room decorated with Penton, the penguin. Overlooking Disney Resort with firework in the night. Toilet and bathroom are separated and made it convenient for a family. Location is great if you are venturing to the resort. Tedious to travel […] to Tokyo area. Transport is provided to Bayside Station via Disney Cruiser. Will be great if able to extend to Maihama Station. No other amenities within hotel surrounding other than a in hotel mall. Hotel compound is nice with glass chapel for wedding function and a park with mini golf course. Staff are courteous and extended their hospitality to a great extend from check in to check out as well as room service. Read moreGenuine Hotels.com guest review
"Excellent hotel for Disney visits."
A very convenient hotel for disney visits.spacious rooms, staff can converse in english,beautiful garden delicious lunch.yes, they have disney theme bus to ferry you from the hotel to disney monorail which is 8 minutes walk from hotel.the only down side is they charge for wifi in rooms.will visit again soonGenuine Expedia guest review
"Great hotel. Great location for Tokyo Disney"
We stayed here for 3 nights. Checking in went very well. We booked a standard room but somehow our room was upgraded to a family room with 5 beds. Everyone has their own bed & the room was very spacious. The carpet in the hallway was a bit outdated & looked tried. The staff are friendly & very helpful. The use of pool is free however you have to pay […] to use the bath tub & sauna. If you entry the pool during pool opening hours (10-8pm), you will be able to use bathtub for free (cause no one is checking). Try their message chairs. It is interesting. The hotel locates in the Disney area approx. 1 station to Disney sea & 3 stations to Disneyland. We buy 3 days monorail passes & that allows us to go- back & fort to Disney & hotel whenever we want to. The buffet meals are great. We had buffet dinner for 2 nights & couldn't possibly eat everything provided. The cost is around 15,000 yen for 2 adults & 2 children. Our 3 yr eats free of charge. (If u are a member of Starwood apply free, you will get 10% discount at the restaurant). The last night we had dinner at one of disney sea restaurant & it was really tasty & inexpensive. Disney Sea provides good reasonable restaurants. Overall we have a great time & would stay with Sheraton again. Read moreGenuine Expedia guest review
"Excellent location for Disney"
Stayed here for 7 nights in April 2014. Hotel smart, modern and clean. Hotel staff friendly. Room spacious with 2 queen beds, desk, TV, table/chairs, wardrobe, drawers and separate toilet / wetroom. Probably the best hotel shower I've ever had! There were tea/coffee facilities, fridge, toiletries, safe, slippers and dressing gown/kimono. Eating at the […] hotel was extortionate - £30 odd per person for breakfast buffet! Free wifi in public areas as well as free use of computers in 24hr business centre & free use of printer. Bayside monorail station just a few minutes walk across the road, or take the free bus from hotel. Bayside will take you to both Disney parks as well as Maihama Station (main train station) which is also home to Ikspiari shopping mall. On some days the hotel runs a free bus to Maihama Station. Brilliant location for Disney parks as well as getting into central Tokyo for your other touristy locations. Just bear in mind that the trains do stop before midnight - missing your last train back from Tokyo will result in a costly taxi back to hotel. Recommend highly if visiting Disney. Read moreGenuine Hotels.com guest review
"good hotel very convenient to disney guests."
very accesible to disney park. you can also buy park tickets for disneyland park & disney sea.. great hotel with good service and a big room good for family. Fast and reliable internet connection.Genuine Expedia guest review
Hotel slightly aged, but great beds - clean and spacious room.Genuine Hotels.com guest review
"Value for money and close to Disney parks"
Arrived in the morning at Maihama Station and we could put our luggages in the welcome center for Sheraton hotel and they will put them in our room by the time we check in. It really helps as you don't want to lug them back after a tiring day in disney parks. the hotel is very big and clean. A bit old in terms of decoration but with the price paid that […] almost half of disney resorts hotels we won't complain. There is a disney store in the lobby, look quite small at first but it extended to the back so it was good enough if you don't have time to shop in disney parks. however some items are only in the parks. the room was very big. 2 double beds and there is sufficient space for us to repack our huge luggage on the floorspace. the washbasin is outside the bathroom which is great in the morning when we take turn to use the bathroom and basin. very clean indeed and roomy after few days staying in small japan hotels & hostels alike. there is shuttle to and from the bayfront station every 10 mins i think so we dont have to pull our luggages to the station although it was pretty close by walk. Read moreGenuine Expedia guest review
"Nice hotel going to Tokyo Disneyland"
We stayed in Sheraton Grande for two days for our Tokyo Disney Sea travel. The rooms were very nice with a beautiful view of the bay and Tokyo Disneyland. There was a problem with the bidet of our bathroom in our first room which was facing the bay so we were transferred for the next day to the room now facing Disneyland.Genuine Expedia guest review
Just okay. Room was smaller than expected. Nice ocean viewGenuine Expedia guest review
I absolutely loved this hotel! The people were so attentive and the room was so gorgeous! It was collar to the park and all rooms have either an ocean view or park view! I would rather stay here than any other disney resort available!Genuine Hotels.com guest review
Very nice all staff can speak English !Genuine Hotels.com guest review
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