"Good service, great location for Disney Visitors"
Staff are very polite, helpful, can speak good english, Very convenient to go to disneyland or disney sea; and even to go to Tokyo city proper. Touring within Tokyo is so convenient with the metro train, subways.Genuine Hotels.com guest review
"Nice hotel near to Disneyland"
Overall it was pleasant. The room was big, nice and clean, and afforded a view of the Disneyland Fireworks at night. The Hotel has a shuttle to bring guest between the Hotel and the Disney monorail, which was very useful when you have small kids.The only negative for me is that the room doesn't have free Wi-Fi and the Wi-Fi in the Lounge doesn't work […] very well. Read moreGenuine Expedia guest review
Complimentary upgrade to Treasure Room. Large and spacious room with attached living room. Nicely renovated and clean room decorated with Penton, the penguin. Overlooking Disney Resort with firework in the night. Toilet and bathroom are separated and made it convenient for a family. Location is great if you are venturing to the resort. Tedious to travel […] to Tokyo area. Transport is provided to Bayside Station via Disney Cruiser. Will be great if able to extend to Maihama Station. No other amenities within hotel surrounding other than a in hotel mall. Hotel compound is nice with glass chapel for wedding function and a park with mini golf course. Staff are courteous and extended their hospitality to a great extend from check in to check out as well as room service. Read moreGenuine Hotels.com guest review
"Excellent hotel for Disney visits."
A very convenient hotel for disney visits.spacious rooms, staff can converse in english,beautiful garden delicious lunch.yes, they have disney theme bus to ferry you from the hotel to disney monorail which is 8 minutes walk from hotel.the only down side is they charge for wifi in rooms.will visit again soonGenuine Expedia guest review
"Great hotel. Great location for Tokyo Disney"
We stayed here for 3 nights. Checking in went very well. We booked a standard room but somehow our room was upgraded to a family room with 5 beds. Everyone has their own bed & the room was very spacious. The carpet in the hallway was a bit outdated & looked tried. The staff are friendly & very helpful. The use of pool is free however you have to pay […] to use the bath tub & sauna. If you entry the pool during pool opening hours (10-8pm), you will be able to use bathtub for free (cause no one is checking). Try their message chairs. It is interesting. The hotel locates in the Disney area approx. 1 station to Disney sea & 3 stations to Disneyland. We buy 3 days monorail passes & that allows us to go- back & fort to Disney & hotel whenever we want to. The buffet meals are great. We had buffet dinner for 2 nights & couldn't possibly eat everything provided. The cost is around 15,000 yen for 2 adults & 2 children. Our 3 yr eats free of charge. (If u are a member of Starwood apply free, you will get 10% discount at the restaurant). The last night we had dinner at one of disney sea restaurant & it was really tasty & inexpensive. Disney Sea provides good reasonable restaurants. Overall we have a great time & would stay with Sheraton again. Read moreGenuine Expedia guest review
"Excellent location for Disney"
Stayed here for 7 nights in April 2014. Hotel smart, modern and clean. Hotel staff friendly. Room spacious with 2 queen beds, desk, TV, table/chairs, wardrobe, drawers and separate toilet / wetroom. Probably the best hotel shower I've ever had! There were tea/coffee facilities, fridge, toiletries, safe, slippers and dressing gown/kimono. Eating at the […] hotel was extortionate - £30 odd per person for breakfast buffet! Free wifi in public areas as well as free use of computers in 24hr business centre & free use of printer. Bayside monorail station just a few minutes walk across the road, or take the free bus from hotel. Bayside will take you to both Disney parks as well as Maihama Station (main train station) which is also home to Ikspiari shopping mall. On some days the hotel runs a free bus to Maihama Station. Brilliant location for Disney parks as well as getting into central Tokyo for your other touristy locations. Just bear in mind that the trains do stop before midnight - missing your last train back from Tokyo will result in a costly taxi back to hotel. Recommend highly if visiting Disney. Read moreGenuine Hotels.com guest review
"good hotel very convenient to disney guests."
very accesible to disney park. you can also buy park tickets for disneyland park & disney sea.. great hotel with good service and a big room good for family. Fast and reliable internet connection.Genuine Expedia guest review
Hotel slightly aged, but great beds - clean and spacious room.Genuine Hotels.com guest review
"Value for money and close to Disney parks"
Arrived in the morning at Maihama Station and we could put our luggages in the welcome center for Sheraton hotel and they will put them in our room by the time we check in. It really helps as you don't want to lug them back after a tiring day in disney parks. the hotel is very big and clean. A bit old in terms of decoration but with the price paid that […] almost half of disney resorts hotels we won't complain. There is a disney store in the lobby, look quite small at first but it extended to the back so it was good enough if you don't have time to shop in disney parks. however some items are only in the parks. the room was very big. 2 double beds and there is sufficient space for us to repack our huge luggage on the floorspace. the washbasin is outside the bathroom which is great in the morning when we take turn to use the bathroom and basin. very clean indeed and roomy after few days staying in small japan hotels & hostels alike. there is shuttle to and from the bayfront station every 10 mins i think so we dont have to pull our luggages to the station although it was pretty close by walk. Read moreGenuine Expedia guest review
"Nice hotel going to Tokyo Disneyland"
We stayed in Sheraton Grande for two days for our Tokyo Disney Sea travel. The rooms were very nice with a beautiful view of the bay and Tokyo Disneyland. There was a problem with the bidet of our bathroom in our first room which was facing the bay so we were transferred for the next day to the room now facing Disneyland.Genuine Expedia guest review
Just okay. Room was smaller than expected. Nice ocean viewGenuine Expedia guest review
I absolutely loved this hotel! The people were so attentive and the room was so gorgeous! It was collar to the park and all rooms have either an ocean view or park view! I would rather stay here than any other disney resort available!Genuine Hotels.com guest review
Very nice all staff can speak English !Genuine Hotels.com guest review
"the view is veey good , staff very helpful"
the hotel has a nice view of the beach, hotel faciities are good, sraff very helpful, location to disneyland and disneysea very accessible!Genuine Expedia guest review
"Fantastic gateway to Disneyland"
Beautiful hotel with fantastic service. Highly recommended. Enjoyed our stay beyond words.Genuine Hotels.com guest review
"Excellent hotel - convenient to Disneyland"
Wonderful facilities and incredibly convenient to get to Disneyland. Combine a bit of luxury, Japanese culture, and the happiest place on earth and you can't ho wrong!!!!Genuine Expedia guest review
"Nice sea view"
Im solo travel and spent a week in Sheraton. I booked a standard room then the hotel upgraded to club room. Thought club room would be nice but it wasnt in my expectation...The room is quite old and nothing special. I recommend this hotel for only the place where nearly disney resort. Anyway I love the food and the staffs in hotel. They did not speak […] and understand english well but they tried their best to help me when i need. Love Japanese pp and will come back next year Read moreGenuine Expedia guest review
"A nice overnight stay"
Large theme room with 2 double bed. Very comfortable hotel. Perfect for a family of 4. This would be a good location to stay for Disney Land and Disney Sea if staying in Disney land hotel is not an option.Genuine Hotels.com guest review
"The Hotel is close to the monorail for Disneyland"
The shuttle bus to the train station only runs on the weekend. Although the noise of children can not be controlled by the hotel, I did have a very noisy room. The noise from screaming children across the hall, and in the hall could be clearly heard in my room. The hotel is very suitable and caters for family's with children more so than solo trave […] llers. Read moreGenuine Expedia guest review
"Great location, friendly staff, wonderful amenitie"
We loved the position of the hotel, the room was a good size for 4 of us and our bags. The bathroom was big by Japanese standards and just a short monorail ride to Maihama station for restaurants and a supermarket etc. The Disney shuttle bus to Bayside Monorail station was handy, even though the hotel is across the road from it, as we had heavy bags. […] The bus driver was friendly and fun. Read moreGenuine Expedia guest review
Brilliant. Located near Dianeyland & Disneysea Tokyo. Luxurious hotel. WonderfulGenuine Hotels.com guest review
"Fantastic spot for Disney adventures"
We had a fantastic stay at this hotel while in Tokyo for a trip to Disneyland. It was a perfect place for a family with big rooms, great amenities for kids and lovely staff. Close to all Disney stuff and a local mall was also a good find for food and shopping. The only downside for me was the gym - not much in it but I got out for a run around the Disney […] resorts each morning following the map the hotel supplied. Read moreGenuine Expedia guest review
"Great service, room is big and clean"
We stayed in the ocean theme room for 2 nights, the room was clean and spacious. Staffs were friendly and professional, they even worked around our time to arrange a surprise room service for our birthday friend. The location was great, nearby Disney land/sea and a big shopping mall. The Disney store inside the hotel was pretty good too. The stay at […] Sheraton was worth the price. Read moreGenuine Hotels.com guest review
The hotel staff were extremely welcoming. Our luggage was brought to our room. Staff spoke fluent English. Room was large and clean. Hotel facilities were excellent. Coin laundry, arcade, shops. Hotel food was very expensive but expectedly so. Excellent stay.Genuine Expedia guest review
"Best Family Type Room"
It is one of the best family room we've ever been. They were kind enough to let us stay in a 2 bedroom with 2 double bed and a single bed for each room. Nashima, the lady who assisted us, looked for a Family Room. She was kind enough to show us all types of Family Room. Initially, we were upgraded to a Deluxe Room on an Executive Floor but my girls […] wanted the Family Room so Nashima was kind enough to show us options of the rooms available. It is typically a big room for Tokyo Standard. Plus, it was not that expensive as other hotel. Yummy breakfast, too. Read moreGenuine Hotels.com guest review
Excellent hotel, and staff were there for your every need. I was disappointed that WiFi was not complimentary especially with the price you pay per night to stay there. We payed 1000 yen for one days use of the WiFi as it was Christmas day and we wanted to contact our family. Apart from that I'd absolutely stay again.Genuine Expedia guest review
"Most memorable vacation"
Stay was superb from checking in to check out. Staff were courteous and most helpful. They really make my family feel important though we are just normal visitors. Amentities no one should complain about. What everyone needs for convenience, its there. This isnt our first time to Tokyo Bay. In fact its our fourth visit. My experience in other hotels […] cannot match up to this time round. My family has finally found a home away from home.Clean room, comfortable beds, captivating view of the bay as well as disney park from the balcony, airy lobby atmosphere, courteous and helpful staff, excellent swimming pool and tasty food. I only wish I had discover this home earlier! Read moreGenuine Hotels.com guest review
"Perfect location in Disney Resort"
Hotel is in the Tokyo Bay alongside Disneyland and Disneysea. Perfect location and a short Disney train ride around to each park entrance or Maihama Station. Nice hotel with friendly staff and great facilities/restaurants.Genuine Hotels.com guest review
"comfy beds and great getaway"
good place to stay if going to disney or to stay out of tokyo city. not too difficult to get to town.Genuine Hotels.com guest review
Spacious room with 2 queen size beds for 2A + 3C. Clean n well maintained. Conveniently located near Disney Resort line station.But if you buy Disney themeparks tickets from the hotel, you need to pay cash. Not allowed to charge to credit cards. Hotel provides shuttle bus service to and from disney resort stn which is100m away.Genuine Hotels.com guest review
Kids friendly hotel... good for going to DisneyGenuine Hotels.com guest review
"Comfy Beds & Great Service"
No free internet over the room...but overall very good and nice stay. :)Genuine Hotels.com guest review
"It's impressive! We love our stay in this Hotel"
We came early via Maihama Station and we only need to check in downstairs, the Hotel took all of our luggage so we could go to Disneyland. We came to our room at midnight and all of our luggage already in the room with extra bed. The room is big enough for 5 of us and the kids loved it especially the vending machines in our floor. Breakfast is okay […] but a little bit pricey so next day I only ordered from the counter which was much cheaper. Staff are so helpful and very nice. WE enjoyed our stay in this Hotel and definitely will return in the near future. Read moreGenuine Expedia guest review
everything was very good.Genuine Hotels.com guest review
"more than my expectation!"
I used to work as a duty manager at one of the biggest hotel groups in Australia. Thus I must say my standards and expectation towards hotels are quite high. Sheraton Grande Tokyo Bay Hotel was much better than what I expected and the hotel made my stay so special. Absolutely spotless room, everything was polished and clean (I even checked under our […] beds!). Comfy bed... I miss their comfortable bedding now! The hotel staff members are friendly and professional (especially the lady who looked after our check out). I don't think I would go back to the Disneyland again but I would like to stay at the Sheraton Grande again! Read moreGenuine Expedia guest review
"Spacious Room and Friendly Staff"
Overall the hotel is great. We booked a room with 2 queen beds and the room is spacious and clean. The furniture is a bit old and the mat and wall decorations are not to my taste - looks more like a kindergarten than a hotel. There is no desk in the room although there is more than enough space to accommodate one, which makes it very inconvenient and […] in fact very unusual. The room we get also has great sea view from balcony. The hotel gives each child a free penguin shaped goodie bag every day with stuffs like bath sponge inside which is a plus point, but the quality of the bag is so so. A positive surprise is the shop at 1F provides free nail clippers. Read moreGenuine Expedia guest review
Hotel locationGenuine Hotels.com guest review
Was the perfect spot for our visit to Disneyland. Staff are great and the4 internal facilities such as eateries, internet acces etc were all great.Genuine Hotels.com guest review
"Expensive Swimming Pool Use."
Service and cleanliness second to none. Great location, only a few minutes walk from the Disney monorail. However, the big down side of our stay was the last day. We decided to use the hotel swimming pool in the morning before check-out but were devastated to find out that to use the pool costs almost the same, per person, as a day entry to Disneyl […] and. Read moreGenuine Hotels.com guest review
"great for family"
Great for money, very confortableGenuine Hotels.com guest review
"location, location, location."
The location of this hotel was excellent - easy to access the Disney parks or the station into Tokyo. The friendliness of the hotel staff was great, but it would be great to have at least one fluent English speaker onsite, as many international travelers were staying there. I was unhappy that our room constantly smelled strongly of cigarette smoke despite […] being in a non-smoking room. I believe the smoke was coming through the aircon, and as it was hot when we were staying, we had no option but to breathe in the smoke or have no aircon. The onsite food outlets were excellent. The view and balcony were also a bonus. Read moreGenuine Expedia guest review
"Gracey Ginza Hotel"
Great location. Small but clean room. Overall, I am satisfy with this hotel.Genuine Expedia guest review
As the title says it, a Disney hotel really. Therefore location aren't the best suited for those staying for 5 days or more & yet only hitting Disney for only a day. Rooms are exceptionably huge for Tokyo standards, so its a good pick if you are a family traveling pack Hint: For those staying & need cheaper alternative of food source, head down to Ikspiari […] located at Resort Gateway Station/Maihama. Ikspiari is the equivalent of Downtown Disney and you can get ramen or a decent meal for ¥800. Read moreGenuine Hotels.com guest review
Service is very good. Staffs are very friendly and helpful. Free shuttle service (super cute mickey mouse bus!). However it'll be better if wifi if provided in rooms for free.Genuine Expedia guest review
"Not worthy of the Sheraton name"
We booked this hotel at the end of a couple if weeks traveling around japan. It was neither the cheapest nor the most expensive place we stayed, but it was the most disappointing. I really was expecting much more from a Sheraton hotel. Disneyland was celebrating their 30th year this year and I think our room may have been as well! It was terribly shabby, […] dated and awfully fitted out. The furniture was tired and chipped, not to mention tacky and ugly. While I realise this was a family room, I don t believe it should be expected that children ruin things, so it may as well start off that way! Sheraton really need to lift their game. Staff were very pleasant and helpful- as is the custom in japan. We eat at the restaurant as it seemed expensive for what we could get elsewhere so I can't comment on that aspect of the hotel. Convenient to Disneyland but in hind site I would much rather have stayed in the city and travelled out to the park for our day there. The resorts at tokyo bay disney feel a little on he boon docks with nothing you g for them except tokyo Disney. Read moreGenuine Expedia guest review
"Great hotel for Disney visit"
Great hotel location for Disneyland and DisneySea. Fantastic teppenyaki restaurant. The rooms are old and tired but clean and comfortable.Genuine Expedia guest review
"great place to stay ."
we stayed may 2013, from the time we walked in the service from the staff was amazing, when we checked in and was told that we where i a smoking room but when we said that we had booked a non smoking we where changed to a different room & was upgraded as well,the room was beautifully clean & everything that we may have needed within the room , food […] choice was either western or japanese,the sheraton grande is across the road from the disney monorail which was great but if you don't want to walk you can hop on the bus to take you to monorail,when we go back to japan we would stay at to sheraton grande & we would highly recommend this hotel. Read moreGenuine Expedia guest review
"Great for kids"
We had a great stay - the kids loved the themed rooms and hallway etc. The service of taking you to and from the monorial station was a bonus even though it was only a short walk. The staff were extremely helpful in all aspects and were able to help us with internet access, extra pillows and storing our luggage while we went sightseeing on our last […] day there. The buffet was delicious yet quite expensive. Read moreGenuine Hotels.com guest review
Room was old though but all things else are above expectationsGenuine Hotels.com guest review
"Almost everything was really good"
Almost everything was really good. Reception and cleaning staff were excellent. The only negative was the Toastina cafe, where I felt some staff were patronising and rude. They would not seat me before demanding 'you must pay cash now'. When I was eventually seated, I did not think the buffet breakfast was equal to those I've had in similar hotels. […] I would be very happy to return to this hotel, but in future would only eat at the Grand cafe, which was very nice. Read moreGenuine Expedia guest review
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