"Expensive Swimming Pool Use."
Service and cleanliness second to none. Great location, only a few minutes walk from the Disney monorail. However, the big down side of our stay was the last day. We decided to use the hotel swimming pool in the morning before check-out but were devastated to find out that to use the pool costs almost the same, per person, as a day entry to Disneyl […] and. Read moreGenuine Hotels.com guest review
"great for family"
Great for money, very confortableGenuine Hotels.com guest review
"location, location, location."
The location of this hotel was excellent - easy to access the Disney parks or the station into Tokyo. The friendliness of the hotel staff was great, but it would be great to have at least one fluent English speaker onsite, as many international travelers were staying there. I was unhappy that our room constantly smelled strongly of cigarette smoke despite […] being in a non-smoking room. I believe the smoke was coming through the aircon, and as it was hot when we were staying, we had no option but to breathe in the smoke or have no aircon. The onsite food outlets were excellent. The view and balcony were also a bonus. Read moreGenuine Expedia guest review
"Gracey Ginza Hotel"
Great location. Small but clean room. Overall, I am satisfy with this hotel.Genuine Expedia guest review
As the title says it, a Disney hotel really. Therefore location aren't the best suited for those staying for 5 days or more & yet only hitting Disney for only a day. Rooms are exceptionably huge for Tokyo standards, so its a good pick if you are a family traveling pack Hint: For those staying & need cheaper alternative of food source, head down to Ikspiari […] located at Resort Gateway Station/Maihama. Ikspiari is the equivalent of Downtown Disney and you can get ramen or a decent meal for ¥800. Read moreGenuine Hotels.com guest review
Service is very good. Staffs are very friendly and helpful. Free shuttle service (super cute mickey mouse bus!). However it'll be better if wifi if provided in rooms for free.Genuine Expedia guest review
"Not worthy of the Sheraton name"
We booked this hotel at the end of a couple if weeks traveling around japan. It was neither the cheapest nor the most expensive place we stayed, but it was the most disappointing. I really was expecting much more from a Sheraton hotel. Disneyland was celebrating their 30th year this year and I think our room may have been as well! It was terribly shabby, […] dated and awfully fitted out. The furniture was tired and chipped, not to mention tacky and ugly. While I realise this was a family room, I don t believe it should be expected that children ruin things, so it may as well start off that way! Sheraton really need to lift their game. Staff were very pleasant and helpful- as is the custom in japan. We eat at the restaurant as it seemed expensive for what we could get elsewhere so I can't comment on that aspect of the hotel. Convenient to Disneyland but in hind site I would much rather have stayed in the city and travelled out to the park for our day there. The resorts at tokyo bay disney feel a little on he boon docks with nothing you g for them except tokyo Disney. Read moreGenuine Expedia guest review
"Great hotel for Disney visit"
Great hotel location for Disneyland and DisneySea. Fantastic teppenyaki restaurant. The rooms are old and tired but clean and comfortable.Genuine Expedia guest review
"great place to stay ."
we stayed may 2013, from the time we walked in the service from the staff was amazing, when we checked in and was told that we where i a smoking room but when we said that we had booked a non smoking we where changed to a different room & was upgraded as well,the room was beautifully clean & everything that we may have needed within the room , food […] choice was either western or japanese,the sheraton grande is across the road from the disney monorail which was great but if you don't want to walk you can hop on the bus to take you to monorail,when we go back to japan we would stay at to sheraton grande & we would highly recommend this hotel. Read moreGenuine Expedia guest review
"Great for kids"
We had a great stay - the kids loved the themed rooms and hallway etc. The service of taking you to and from the monorial station was a bonus even though it was only a short walk. The staff were extremely helpful in all aspects and were able to help us with internet access, extra pillows and storing our luggage while we went sightseeing on our last […] day there. The buffet was delicious yet quite expensive. Read moreGenuine Hotels.com guest review
Room was old though but all things else are above expectationsGenuine Hotels.com guest review
"Almost everything was really good"
Almost everything was really good. Reception and cleaning staff were excellent. The only negative was the Toastina cafe, where I felt some staff were patronising and rude. They would not seat me before demanding 'you must pay cash now'. When I was eventually seated, I did not think the buffet breakfast was equal to those I've had in similar hotels. […] I would be very happy to return to this hotel, but in future would only eat at the Grand cafe, which was very nice. Read moreGenuine Expedia guest review
Very pleasant stay. Everything was perfect. Spacious, convenient, friendly.Genuine Hotels.com guest review
"Close to Disney Resort Line"
Our decision to choose Sheraton during our last visit to Disneyland Tokyo was its location and value for money. It's also very close to the Bayside station, one of the resort line stations, so it's very easy to reach both Disney resorts anytime. Bedroom was quite spacious but not the bathroom. Also there's no free wifi in the room. Apart from the […] drawbacks, this hotel is okay if you don't want to spend too much time in the room. The service was excellent despite of some staff were having difficulties speaking English. Read moreGenuine Hotels.com guest review
"Great location and hotel"
Great hotel and great location for the Disney resort line. We were in a family room on the family which was large enough for us. Room was not the usual Sheraton decor or standard but was fine for all the time we were in it. Food was good and room service was quick. Internet in the room only 1000 yen for a day which is ok, be better if it was freeGenuine Expedia guest review
"The most family friendly room around"
Such a great hotel for families as the room was spacious and had lots of additional benefits for the children such as a stool to reach the basin, room slippers in children's sizes and many other items but I don't want to spoil all the surprises. The room itself was great size and I wish we could have stayed longer. We had such big days at Disneyland […] ( which was only minutes away on the monorail) that we didn't get to investigate all the wonderful features of this hotel. Read moreGenuine Expedia guest review
"Great hotel !"
Good location which near to disneyland and disneysea, room was big if compare with others hotel at tokyo, hotel also provided self coin laundry which cost 400 yen for washer 100 yen every 15 mins for dryer.Genuine Hotels.com guest review
"good location for Disneyland visit."
good location,staff is friendly but speak little english. overall is cheaper to stay here than disneyland hotel.Genuine Hotels.com guest review
great stay only fifteen minutes from tokyo. the staff were great could't do enough for youGenuine Hotels.com guest review
"Close to Disneyland Tokyo"
My kid impressed by this Hotel when she step into the room ,after 6 night stay at Tokyo city Hotel . The size , facilities , scenery from the room balcony , etc made her a unforgettable night .Genuine Hotels.com guest review
Wireless LAN poor! The public access did not work at all and the Guest Room access (for Yen 1,000 per day) was extremely slow and unstable.Genuine Hotels.com guest review
"Great location and good service"
Hotel is fantastic in overall. However, our room is a bit old, comparing with hotel public area and facilities.Genuine Expedia guest review
Great position with views over Disneyland. The staff were all very friendly and helpful at all times. The room was large and well set out. Only drawback was the none smoking room had had a smoker in there at some time. Overall a wonderful experience and we would definately return.Genuine Expedia guest review
"hard to eat"
great hotel but expensive to eat at hotel and had to get on monorail to other areas to find shopsGenuine Hotels.com guest review
"Good Disney experience!"
The staff of the hotel were great, the bell staff and the baggage attendents were also great. The grand cafe restaurant downstairs was not very pleasing as my wife had to wait 10 minutes before getting a seat during breakfast and the place was only half full. They kept her waiting as the only tables left were 4 seaters. The english of the restaurant […] staff also needed improvement. Bell staff Kurumi was great, walked with me to discuss some things with the shop attendents. Great views of Tokyo bay, toilet needs better ventillation. Besides the restaurant the hotel was a good experience. Read moreGenuine Expedia guest review
"A Disney Experience"
Wonderful place to stay when visiting Tokyo Disney, with bus and monorail at the front of the Hotel. Being last in a long row of Hotels around the parks it has great views of both Disneyland and Disney sea. Almost everyone spoke some level of english and all were very polite and helpfulGenuine Expedia guest review
"Very sympathetic, professional staff"
The staff were very helpful. I lost my wallet and they helped by giving us an early check-in and an upgrade. The security staff did the paperwork about the loss with the police and kept me informed about developments.Genuine Expedia guest review
"excellent hotel for disney visitors"
An excellent hotel but keep in mind that this is in Disney resort area and there is nothing else except other hotels. You can take a monorail (2.50$ each way) to Maihama station and JR train will connect you to tokyo city. Food at hotel is rather expensive so I would advise to take a monorail to Disney resort station where you will find plenty of reasonable […] options. Although,the price for evening buffet at hotel after 9pm goes down to 25$per person. Our flight was late in the evening so they gave us 2hrs extra to check out and our luggage was stored and delivered to the coach pick up point. Internet is not free in the room but free in the lobby and business centre had computers and free Wi Fi too. The only drawback is the location if you are not there for disney. Read moreGenuine Hotels.com guest review
"Close to DisneySea"
We were upgraded to 11th floor with the view of Disneyland. The service was excellent. I had sore throat and requested a dozen bottles of mouth washer and the room service delivered them quickly. The beds were comfortable and the room was cleaned everyday. The hotel is just opposite Bayside station and to save us from walking, the Mickey shuttle bus […] is commuting from the hotel to the Bayside station regularly. From there, you can catch the monorail to go to DisneyLand, DisneySea and JR Maihama Station. We really enjoyed staying at Sheraton Grande Tokyo Bay. Will definitely be back. Read moreGenuine Hotels.com guest review
"very convenient location to Disneyland"
This is an excellent hotel, the staff were very helpfulGenuine Hotels.com guest review
"Stress free accommodation at a great price"
This is our second stay at this hotel and it's always a great way to end our trip to Japan with a little luxuary and some more familiar western ways. Unlike most of the accommodation in Japan, the rooms are spacious and the beds are like heaven, the activities and food options for the kids are a welcome relief. Wonderful to end a day at Disneyland by […] just jumping on the monorail for a 2min trip back to the hotel. Staff go out of their way to help you with anything, whether it be tickets to Disneyland, shuttle to the airport or even some entertainment for your child during dinner. Would stay here every time. Read moreGenuine Expedia guest review
"Excellent hotel for kids stay"
Hotel is comfy and value for money with the English speaking hotel staff. My 2 kids are very happy with the room decoration and the provided kids amenities. Even though is near the monorail station, the hotel still arrange for shuttle bus pick up which is good after a long day in disney. We will come back again.Genuine Hotels.com guest review
Excellent hotel. Good price for the stay. Friendly staff. Hotel located just right in front of the monorail that takes you to the Disney theme park. If you are too lazy to walk, there are complimentary shuttle bus taking you to the station.Genuine Hotels.com guest review
A terrific familty hotel. Walking distance to monorail (although there is a shuttle bus to take you over the road) Has a play centre at good rates which allows young ones to run around if needed. eg. First day before Disneyland. Has good DIY laundry facilities at prices cheaper than Laundromat's around Tokyo and Kyoto.Genuine Expedia guest review
"Disneyland right out the window!!"
Fantastic. Couldn't fault it, so close to Disneyland and Disneysea, watch the fireworks from your balcony, just ask for a Disneyland view. Clean and easy access to the rail line, plenty of shopping at Maihama station, shuttle bus on the weekends and resort line during the week. Hotel facilities are great for kids and I recommend this hotel for your […] Disney stay. Read moreGenuine Hotels.com guest review
"Good hotel to stay"
I recommend this hotel to stay for visiting Tokyo disney land and sea until late night. The room for 2 adults and 2 children is clean and big enough.But is is not so new.Genuine Hotels.com guest review
Excellent hotel .... Service staff helpful, family-oriented amenities, comfortable room .... We had a nice stayGenuine Hotels.com guest review
"Our stay in Sheraton Grande, Tokyo Bay"
The family room is cosy and spacious. Overall stay is nice except that the meals there are very expensive. And there are no other dinning option nearby to choose from. The sandwich or cup noodles from "The Shop" at Oasis will be the cheapest option there. Their shuttle service is from the hotel to the monorail station. So you still need to pay monorail […] service to Disneyland or Disneysea. Read moreGenuine Hotels.com guest review
"Sheraton Grande Tokyo Bay Htl"
Excellent Hotel to stay at if you want to visit Tokyo Disney. However be aware that you should try to catch the Bus from the airport as going by the train involves a long journey and many transfers. Eg Train > Train > Mono Rail > Bus instead of just one Bus. Also hotel eating options are expensive but it is easy to get food in Disney or at Maihama […] Station. Read moreGenuine Hotels.com guest review
In particular the staff were amazing. We were a family of five plus my mother in law staying for two nights at the end of a two week skiing trip to Japan and the staff made the stay most enjoyable, from suggesting a change of room from the original two seperate rooms to an interconecting family room ,to organizing bus tickets for tha bus to narita and […] a late check out (3pm) nothing was a problem.A tip- buy the multiday ticket on offer for the Disney Monorail as buy as you travel adds up.The only negative is the time it takes to do the trip to Tokyo station if you are unsure of your way by train and subway, they say 15 minutes ,I could not do it in less than 40 .Very handy to Disneyland ,great price for the level of hotel. Read moreGenuine Expedia guest review
Hotel was clean when we arrived and the bed was very comfortable and can fit 2 adults and 2 children and we would recommend the hotel. Train stop just five minutes walk from hotel to go to Disneyland or Disney sea Laundry service with coin operated up to 12 pm usable which other hotel do not help which really helpful for us.Genuine Expedia guest review
"Great place for kids."
Really spacious rooms. Great for Disney resorts. Excellent staff. Probably only criticism would be that we were put on a smoking floor. Overall excellent place.Genuine Expedia guest review
Spotless rooms, helpful staff, great location for either Disneyland or Disney Sea and easy access back to central TokyoGenuine Expedia guest review
"Sheraton Grande - Children friendly resort"
It is luxury resort yet very children friendly. They even decorate the hotel with chdren theme. The room is very spacious and comfortable. Very close to Disney land and Disney sea. Highly recommended for couple with childrenGenuine Hotels.com guest review
"Excellence in Customer Service"
After arriving I noticed that I left a bag on the Airport Limousine bus, which conatined gifts for our friends in Japan. The staff were quick to call the bus company and arranged for the bag to be delivered the very next morning. the staff were always willing to help even if we had to struggle a bit with the language barrier.Genuine Hotels.com guest review
"Sheraton Grande Tokyo Bay Htl"
I will come back again because the hotel has a great team ready for guest at all time, slime is on the faces, food were wonderfull, etc, etc, etc....! Just too bad I could not stay longer for this trip.Genuine Hotels.com guest review
本来以为能到JR站接送的，被告知已没有这样的服务，还有点不舒服。结果入住后，感觉非常好，服务很周到，接待人员也很热情。在酒店用餐时，主动提供会员办理服务，告知可以免费入会，并享受用餐优惠。退房时，由于早上赶大巴的时间，所以晚上先结清帐单，前台表示只要离店时直接将钥匙投入前台固定的回收箱，无需再做任何确认。非常的人性化和方便，推荐！Genuine Hotels.com guest review
一間非常不錯的酒店給了我和兒子一次難忘的美好旅程。房間夠大够乾淨，職員態度親切，面對大海，景觀也非常美。餐廳食物也不錯，宵夜時段更是物有所值。小小遺憾是房間沒有WlFl，要在大堂上網，且每次均需重新登錄。總體來講很好。Genuine Hotels.com guest review
"地處迪士尼樂園附近, 很方便. 但是購物及餐飲不太方便"
地處迪士尼樂園附近, 很方便. 但是購物及餐飲不太方便. 飯店內只有一家小商店. 如果要買飲料及日常用品不太方便.Genuine Hotels.com guest review
서비스며 시설이며 짱좋았습니다.다만 와이파이가 무료가 아니라는 점은 알고 가세용Genuine Hotels.com guest review
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