Very nice and clean! Nice service! Will defiantly be coming backGenuine Hotels.com guest review
Overall the stay was lovely. Only three things that I didn't like was the lack of a fridge in the room, the fact that room service took 40 minutes to deliver champagne and no complimentary internet. Other than that the staff was friendly and helpful. The room was clean, large and a great view from the window. The location is great, it's by the galleria […] mall-great for tasty food and shopping. By accident left my favorite pair of earrings at the hotel which they took great care in returning to me. Read moreGenuine Hotels.com guest review
"last minute deal!"
It was very pleasurable!!Genuine Hotels.com guest review
"Attached to a mall in wet and cold weather."
We went to this hotel because weather was going to be cold an raining. Since it was connected to a very nice mall, we could do everything inside. I served our purposes well. The two negatives were 1) the lid on the toilet kept falling (frustrating for males). Maintenance came up and "fixed" it but it still didn't work. 2) WiFi in rooms only worked […] if you had a specific attachment ... which I didn't know til I got there and couldn't use internet. Read moreGenuine Hotels.com guest review
We stayed for NYE. Great room, great rate. The room was huge. We will definitely stay again.Genuine Hotels.com guest review
The hotel staff is aways very professional and friendly. The room was clean and comfortable.Genuine Hotels.com guest review
Fabulous stay, really pretty during the holidays!!Genuine Hotels.com guest review
"Great Location for Shopping"
Always enjoy staying at this hotel. It is always clean, up-to-date, and in the center of everything Dallas.Genuine Hotels.com guest review
"One of the best hotel spots"
Everything was perfect! Good customer service, and the bistro was good for a midnight snack!Genuine Hotels.com guest review
"All was good"
Everything about my stay at this hotel was great. I had a quiet, comfortable room. Everything worked. The location was very convenient for me. The staff was very attentive and helpful.Genuine Hotels.com guest review
"A little getaway"
AmazingGenuine Hotels.com guest review
"Loved it! Can't wait to go back!"
My wife and I were thrilled to get away for the weekend and the Westin didn't diaappont. Fantastic service and fantastic room. Can't wait to go back!Genuine Hotels.com guest review
"Nice location but terriable service!"
The hotel is in a great location and rooms are in good condition. But the service was the worst in simliar hotels. We stayed waited for checking in over 10 min until the front desk people stopped their chatting witb each other(first i thought it is a guest and a front desk emplyee, then realized they both worked there). There are different groups stayed […] there during the weekend i was there, the lobby was always mess and packed, the conceiger can nog be seen, and the MOD manager standing at the lobby corner don't want to be bothered. Tried to get food, but tve restaurants were understaffed on a friday, after 20 min waiting at 6pm, we left to go somewhere else. Read moreGenuine Hotels.com guest review
"Customer Service First here!!"
It was BUSY! The young man that checked us in saw the bell staff was backed up, he called for all check-in staff to come to his station, then he personally helped us with getting our bags to the room. Customer comes First!! First Class Service here, hear?Genuine Hotels.com guest review
"Nice stay in Dallas"
Visiting some of the local colleges, this was a great mid point. Exceptional staff, comfy room, nice location. I would stay again.Genuine Hotels.com guest review
"Love staying here!"
Love the easy access to the mall, restaurants, and valet parking. Always a favorite place to stay.Genuine Hotels.com guest review
I had to call at 4am saturday morning to the front desk because it was so hot I couldn't sleep. I was told somebody would check the AC in the basement. After no return phone call for 45 minutes and still a hot room...I call the front desk back....they say the engineer will follow up with me. Finally within 10 minutes the AC turns on and I get a phone […] call asking if the AC is on. I reply yes and try to go back to sleep, but unfortunately since it's almost 5am and I have to wake up at 6am for a conference...I wasn't able to go back to sleep. Then Saturday afternoon I have the same issue with the room. ...hot again. I call front desk and they send someone to the room. He tells me the AC is working but the way the room is designed, the cool air won't reach me on the bed, it gets trapped in the hallway of the room. As ridiculous as that sounds, I request a fan and he brings me one. Never thought I would have a hot room at the Westin. Read moreGenuine Hotels.com guest review
The hotel was very nice and I like how we had access to the mall. The staff was horrible. We were ignored upon arrival. Valet ignored us but helped two vehicles that came behind us. Not sure if it was because we weren't in a Mercedes or not carrying LV bags. We even asked for a cart to carry our belongs in and they went to get one but gave it to another […] person while we were standing there. There was a option to order gym clothes to work out. I waited a hour. Read moreGenuine Expedia guest review
Great area Great HotelGenuine Hotels.com guest review
Great hotel and location. Would stay again.Genuine Hotels.com guest review
Nice hotel for the money. On a busy game day weekend it was a solid value.Genuine Expedia guest review
The rooms has a really bad smell when you enter. Parking is very limitedGenuine Expedia guest review
I enjoyed the location and ambience of the hotel. It was great to have access to downtown and nearby restaurants. Our one hangup is the key cards were not programmed properly and my wife got stuck on the elevator. You need a key card to go up and down the elevator. I recommend this place to anyone. It is a nice place.Genuine Hotels.com guest review
When arriving, the staff at the counter seemed annoyed I have arrived. When I got check in they gave me my room key and called for the next customer. Never being at this hotel, it would of been nice to get directions on where to get to my room. When leaving the hotel, I had a bag I would like to check because I have a conference for half the day. I […] asked for help, to check my bag....30 minutes later my bag was finally checked. The hotel room was very nice; however the sink would not drain properly. This had to be notice by the cleaning staff, but I guess no work order was entered into the system. Overall the hotel is very nice, but I think there needs some attention to the staff and the overall experience of the hotel. Read moreGenuine Expedia guest review
We loved it! Great location and comfortable room!Genuine Hotels.com guest review
Everything was awesomeGenuine Hotels.com guest review
"Outstanding Hotel with Excellent Location"
It was excellent.Genuine Hotels.com guest review
"Pretty Good Hotel"
The staffs were very friendly. The location was excellent with free self parking. The room was good size with adequate amenities. Good water pressure. Bed was confortable. The free WiFi was fluctuating at times.Genuine Hotels.com guest review
Our company booked a potential business partner at the Westin Galleria and he was very impressed with everything regarding the hotel. He loved the location, the breakfast, the room and the work out facility.Genuine Hotels.com guest review
"Great Family Staycation"
I surprised my kids with a staycation as they have never been to a nice hotel. The service and room and complete experience was wonderful. I would recommend this hotel and will definitely go back. It is kid friendly, but also great for just adults.Genuine Hotels.com guest review
"Needs to be re-done!"
The bed is old and uncomfortable, the tv is also old and has poor viewing quality. There are no outlets next to the bed, poor lighting, the carpet was disgusting. The shower/bath tub faucets had problems.Genuine Expedia guest review
I will return here...great staff and location.Genuine Hotels.com guest review
"Really enjoyed it."
Everything was most satisfactory. Really a comfortable stay. Would recommend to anyone.Genuine Expedia guest review
"In town stay cation"
The hotel was beautiful and the staff exceptional! The concierge even sent us complimentary champagne and chocolate covered strawberries to help us celebrate!Genuine Expedia guest review
Overall, it was a good stay. There is a lot of construction going on in the area and accessing the hotel can be somewhat difficult. Staff were very corterous and attentive. Nice hotel room with fairly large space.There were several scracthes and stains on the desk area, but otherwise clean room. Would consider staying again, once construction is fi […] nalized. Read moreGenuine Hotels.com guest review
This hotel has a great location for travel throughout the DFW area as well as being part of the Galleria Mall enabling you not to have to drive for entertainment or dining optionsGenuine Expedia guest review
Hotel is everything you expect from a Westin propertyGenuine Hotels.com guest review
"Nice and close to shopping"
Very nice accommodations, a little pricey, but worth it, when one is able to shop in one's own back yard. Room was up graded, for signing up for value points enabling us to have a corner view on the 18th floor, very nice.Genuine Expedia guest review
"Beautiful hotel in North Dallas"
Great location with shopping attached. The salt water pool was perfect for a hot summer day. The room was clean and staff couldn't have been better.Genuine Expedia guest review
"Close to many different areas"
The entire hotel seemed a little tired and old. The Hotel staff were a bit cold and preoccupied. As a whole the hotel just didn't wow us. Most everything was very UNDER-WHELMING.Genuine Hotels.com guest review
The shower was amazing!Genuine Hotels.com guest review
"Close to my son's apartment"
On our second night, dogs could be heard barking somewhere in a neighboring room and what would make the 6 o'clock news was a domestic dispute that went on for several hours in the room next to ours-screaming kids and yelling adults.Genuine Expedia guest review
"Would not recommend"
Very rough sheets. Not what I expect at the Westin. Unsatisfied with stay.Genuine Hotels.com guest review
Staying at this hotel was a great experience, a value-add is Galleria shopping mall. Walk out of your hotel room down the elevator into the lobby and your in the mall -amazing.Genuine Expedia guest review
"close to galleriea"
I and my wife really enjoyed our stay with you. It offered everything we wanted (shopping and good food) including a very safe, clean and relaxing environment. Thanks for taking such good care of us.Genuine Hotels.com guest review
The convenience of this hotel is wonderful as it is connected to the Galleria. Had a nice quick romantic getaway. Room was clean, service was friendly. Sitting area in the window was really nice. Will definitely stay here again soon.Genuine Hotels.com guest review
Stayed here on our way home. Stay away from this place. Unless you love the smell of mold and the burning of marijuana or swisher sweets while you walk the hallway to your room. This was by far the worst place ever I have stayed.Genuine Hotels.com guest review
We had a wonderful time in Dallas during our stay at the Westin. The staff was very friendly and helpful, the room was very clean and spacious. We will definitely stay here again, and will recommend the Westin to our friends!Genuine Hotels.com guest review
Only issue was the free parking which was very limited. Only room to have robe in room which adverised one. Enjoyed our stay.Genuine Expedia guest review
Nice to be in the mall, ate at Grand Luxe around the corner from hotel.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )