"Great Place! Unless you booked with hotels.com."
We went on a weekend where there was a big football game on a holiday weekend. The hotel was fully booked and was not able to honor our room-type reservation because we booked "with a third party." Hotels.com should think about this before continuing to so buisness with the Starwood Group. And yes, hotels.com are absolutely right about not being able […] to guarantee room preferences. Read moreGenuine Hotels.com guest review
Inside the Galleria, no need to drive to restaurants or shops.Genuine Hotels.com guest review
"Enjoyed the snack when we checked in"
Enjoyed the hotel was pretty nice and liked the shower (it had a raining type shower head)Genuine Expedia guest review
"Westin/Galleria: Great connection"
It was great being connected to the Galleria and of course saving over $100 off of the next lowest price by going through Expedia! many thanksGenuine Expedia guest review
great room, good service, and la wonderful visit.Genuine Hotels.com guest review
It was a very nice hotel. Rooms were great and the view was nice.Genuine Expedia guest review
"great hotel, nice location. pushy bellmen"
I enjoyed my stay here. Hotel was very nice. Bar was great, connected to galleria . The bellmen were pushy to the point of annoyance though. Other than that, our stay was pleasant.Genuine Hotels.com guest review
"Great hotel and service."
Beautiful hotel. The entire staff, from the valets to room service were very professional and courteaous. It was a little busy and congested around the area, mainly due to construction, but the hotel was perfect. We would definitely recommend this hotel to friends and family.Genuine Expedia guest review
From our arrival the valet staff, front counter, and bell hop were incredibly nice. The room was wonderful and very clean. My wife and daughter enjoyed the proximity to the mall and restaurants. The pool was very clean and quiet. When we needed a special request, the staff was more than accommodating. Overall it was a great stay. We travel to Dallas […] often to see family and usually stay with them. We had to stay at the hotel this time. I think we will stay here from now on instead of the relatives, just don’t tell them. We will definitely return. Read moreGenuine Hotels.com guest review
"Clean, modern, close to shopping mall"
I loved to stay this westin hotel. Room was very clean, modern, and convenient for shopping at galleria mall.Genuine Expedia guest review
Enjoyed the comfortable room. My one complaint was that the cleaning lady didn't leave toiletries the 2nd day and I ran out of a couple of items and had t find her to get them. Everything else was good.Genuine Expedia guest review
"Fabuloust/Modern style/Not motorcycle friendly"
The room was beautiful, modern, very clean,seemed new. There is a shopping center which surrounds the Westin with anything you could want, including a bar. We were on our Harley's and this is the first place which has not allowed us to park our bikes in front under the portico. So we worried. Ordered room service, and the food was good, but a little […] overpriced. The staff at the front desk were amazingly helpful and friendly. Great stay, too bad it was only one night! Read moreGenuine Hotels.com guest review
"Great, friendly staff and wonderful location."
We always enjoy the Westin Galleria Dallas and look forward to our frequent trips. Once we are there we never have to leave for anything, but if we do there are hundreds of great restaurants just minutes away.Genuine Expedia guest review
We loved the rooms and upkeep of the hotel. It is also very convenient to the toll road and great shopping, ice skating and good food.Genuine Hotels.com guest review
"Nice hotel in the middle of a great mall"
This hotel was great. Service was awesome. Room service took 14 minutes.Genuine Expedia guest review
"luxurious and centrally located"
My overall stay was great! I was really surprised that the location of the hotel was in between all the major sightseeing areas, including downtown. The room was large with plush bedding and pillows. The only exception is that on the first night the hotel was very crowded and my room was at the end of the hall and considered a corner room. They only […] had a king sized bed and I made reservations for a queen sized bed. They did supply me with a roll away bed for that night. For the remainder of the trip, the hotel switched me to a room with queen sized beds and gave me and my daughter a complimentary breakfast. I will stay at the hotel again if I visit the Dallas area again. Read moreGenuine Hotels.com guest review
"Great, I always wanted to stay at Galleria!"
All staff was very accommodating, very friendly. I liked just about everything except for always having to use hotel key in elevator.Genuine Expedia guest review
Very nice... We liked the showers. But the construction on 635 kept me guessing. And to early of a check out time of big time shoppers. Hotel staff was great.Genuine Hotels.com guest review
"We enjoyed our stay at the Westin in Dallas, but--"
My only complaints were that we found a dirty washrag in the bed when we pulled back the covers, and unless you have valet parking, the walk was pretty lengthly.Genuine Expedia guest review
"One of Dallas' Best"
From a friendly welcome to a "thanks for coming" our experience at the Westin was one of the best we have had at a Dallas hotel. The staff, without exception, was as friendly as family - and a lot more helpful than my Uncle Zack! We enjoyed all aspects of the facility, found everything up to snuff and plan to stay again on our next Dallas trip.Genuine Expedia guest review
"Nice, but not THAT nice."
The price for what you get at this Westin is very high. Wi-Fi is not free. You have to pay $10 per day to have access to Wi-Fi. Even then, you're limited to 3 devices. So, not all of us could use it at once. (We have a laptop, nook, and iPods in the family.) What hotel that charges over $100 a night doesn't offer FREE Wi-Fi? There is only an outdoor […] pool. It happened to rain a lot during our stay, so the kids never had the chance to swim since there was no indoor pool. There isn't even a hot tub. The décor is lovely, the smell is amazing, and the rooms are very clean. We didn't interact with the staff other than check in, so really can't say much about the staff. All in all, it was a nice hotel, just very surprised by the lack of "standard" amenities for such an upscale place. Read moreGenuine Hotels.com guest review
"At the Mall"
Hotel was beautiful. Right in the mall. The staff were very friendly and always willing to hand out water. Wi Fi was extra. Very outdated. Even after paying for WI FI it took ten to fifteen minutes to sign on. It would have been cheaper and faster to hang out at Starbucks to check my mail. The food at the Westin was very overpriced and not good. Luckily […] there were plenty of restaurants at the mall. Read moreGenuine Expedia guest review
The staff was rude and made errors on my billing by charging double and after several calls and visits to manager it was not fixed. Pool broken for the 5 days I was there. I have stayed here before and had no problems, after this I may not return.Genuine Hotels.com guest review
"Best hotel ever"
Service awesome...the best shower ever...same heavenly bed I have always enjoyed.Genuine Hotels.com guest review
"Walking distances to shopping"
People were very friendly, specislly at 1am you really don't get the service we got. The ladies was outstandingGenuine Expedia guest review
"The Best Hotel Ever"
From the service to the bed and the amazing shower...no other hotel can compare to Westin!Genuine Hotels.com guest review
I felt it was a bit over priced, but the convenience of going back and forth to the room to take a break from shopping was really nice. We parked the car when we got there and did not retrieve it until we left, most everything you'd need in the Galleria or Hotel.Genuine Hotels.com guest review
"Connected to the Galleria 4-story Mall!"
Clean, comfortable, nice pool area, and great food! Connected to a GREAT mall and the indoor ice skating rink. American Girl store right next door.Genuine Hotels.com guest review
First room we were given had not been cleaned. Dirty towels on floor, bed not made, etc.. Staff was apologetic & accommodating in assigning another room. Air conditioning did not work well, lamp shades had cracks & needed replacing. Needs updating.Genuine Expedia guest review
The rooms were wonderful and the staff was very helpful!Genuine Expedia guest review
"DO NOT book consecutive nights at different times"
We love the Westin -Galleria, but DON'T book consecutive days at different times. The communication system between shifts is not the best and so we ended up wet (after the pool) at our door without the card key working AND no I.D (who takes ID to the pool?). Needless to say it took 20 minutes before we could get in and the front desk person made us […] feel like we were the wrong ones for not having ID on us. Did I mention...We had informed the front desk agent the day before and she never once mentioned we would need to do ANYTHING since we booked at separate times but. That may not be the biggest issue to have, but it could have been avoided. To me this is so unfortunate, we have stayed at the Westin Galleria multiple times before and the only reason I mention it now is because the last time we added a day on, while we were still there and that nightmare was the housekeeping knocking on our door 3-4 times because no one had communicated to them we were staying an additional day. Moral...Westin-Galleria needs more communication between each other, departments and, their guests. And, we need to not add a day while we are there or book consecutive nights at different times. However, all that being said, we still love staying there, the shopping is so convenient and Read moreGenuine Hotels.com guest review
"Great room, parking confusing!"
I thought it was a nice room, even though the white bedcover was stained. We had to call the front desk to switch out the covers. The service was nice, and the convenience to the mall was a plus. The parking was very confusing to those not wanting to pay for valet service. There were no soda machines which was inconvenient and he heavenly shower felt […] like rainwater. All and all a good one time experience, will probably not return however. Read moreGenuine Hotels.com guest review
"Always a great experience"
Always enjoy my stays here.... A comfortable place with helpful staff.Genuine Hotels.com guest review
"One day it will be fixed"
This is my second time staying at the Westin Galleria. They advertise an outdoor heated pool. The pool is freezing. Last time we went to the pool it was freezing as well. I would think they would fix it by now. Also there is no food or beverage service at the pool. Other than that it was great, but it's a big let down to not be able to enjoy the po […] ol. Read moreGenuine Hotels.com guest review
GreatGenuine Hotels.com guest review
Staff was professional. It was clean, comfortable and convenient to shopping. Would definitely stay there again.Genuine Hotels.com guest review
"parking and wi-fi"
parking too high daily and also had to pay for Wi-Fi in roomsGenuine Expedia guest review
"Don't book consecutive nights at seprate times."
If you book at different times, be sure to be prepared to check in twice...don't wait till you are dripping wet from the pool and find your card key deactivated, and your identification is in your room. Just wish they had told us that at check in, it would have saved, time and the embarrassment of being followed to your room by management and having […] to show your id before they give you the newly activated card key. What a hassle, and it did not need to be. All it would have taken was a little communication from the front desk when we initially check in. Read moreGenuine Hotels.com guest review
We were traveling with two small children and needed a refrigerator to keep food/milk cold for them. I requested one when I made the reservation and then called the day before we left to make sure we would have one. I was told we would have one and it would not be a problem. When we arrived they did not have a crib or a refrigerator for us. They quickly […] delivered a crib for us but we were told for three days they would get us a refrigerator when they had one. The Friday front desk staff was very kind and called several times to make sure one was delivered but we never received what we needed. The staff on Saturday seemed to be less concerned about it and just told us there was nothing they could do. Our room was very nice and comfortable. The pool was great and we really enjoyed spending time together there as a family. Overall we had a nice stay but we would have considered staying somewhere else if we knew we would not be provided with what we needed and had been told we would have. Read moreGenuine Expedia guest review
"Nice hotel but not nice for a night out."
I bought one king room for my boyfriend for his birthday thinking there was a hot tub and a pool. THere was a pool but the building was so tall it blocked the sun so you get no sun....also NO hot tub. the pool was filled with kids toys and there was no one out there to clean it. The room was awesome though and very spacious.Genuine Expedia guest review
Great room and staff - very relaxing and enjoyableGenuine Hotels.com guest review
Great stay except house keeping was very slow to clean the room. We had been gone from 8am-1pm to come back to a room untouched by them. We had to arrange for them to come at 6pm and they didn't come till 7pm making us leave again for another 2 hours when the job should have been done in the morning. Other than that beautiful hotel and great location. […] Love that the pool was clean and they had toys for the kids to play with. Read moreGenuine Hotels.com guest review
Great hotel! I have stayed there many times. Always clean. Very convenient. Love that it is connected to the mall and restaurants.Genuine Hotels.com guest review
The room was amazing...clean, convenient, and the staff was wonderful. The rate on hotel.com was easy to find and use. The room was exactly what I had requested. The Westin at the Galleria was a perfect choice. The beds are comfortable, the shower was super clean and had great hot water. Thanks to the staff who made the stay perfect. I would stay here […] again for sure. Read moreGenuine Hotels.com guest review
The hotel staff was very courteous and helpful and the room was comfortable and very clean. And you can't beat the location. I will be staying here again.Genuine Hotels.com guest review
"always consistent -important!"
I have stayed here before and it is always consistent and at the upper end of ratings across the board. Little touches like the afternoon cupcakes, coffee and snacks in the lobby is nice, too. Hotel restaurants are always good.Genuine Hotels.com guest review
We stayed on the Club Level with access to the club lounge. The breakfasts and light dinners available were excellent. The price of the club level was well worth the investment. Greta access to the shopping in the Galleria.Genuine Expedia guest review
"No Need to Leave Home!"
As always, our recent weekend shopping trip to the Westin Galleria in Dallas, Texas, was comfortable and non-eventful. Just what we were looking for! Check-in was fabulous...only took about three minutes which included gathering brochures and VIP cards for use at the Galleria Mall. Well-organized staff from the valets to check-in to the Concierge. The […] Grand Lux restaurant is a must-stop as well as La Madelline's on each trip to the Galleria. Lucky plus for us, there are always huge sales at the Galleria as well. Northpark Mall and Highland Park are just five minutes away as well, so what more could a girl want! Read moreGenuine Hotels.com guest review
I would give a much higher rating except that our room was not ready at 3:30 when we arrived to town. They wanted us to wait an hour more.Genuine Hotels.com guest review
Perfection....as always....Genuine Hotels.com guest review
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