"A good hotel"
The staff are helpful and friendly! Mass Transit Railway is just closed by the hotel. Very convenient! With 6 nights staying at this hotel, I really enjoy to stay in this hotel. The fitness center has everything I need except Yoga mat. The room is clean and big. They has both bathtub and standing shower. The food in their Chinese restaurant is super […] yummy but also super pricy. But it's worth for once. Overall, you will not disappointed in staying this hotel. Read moreGenuine Expedia guest review
"ShangriLa Hotel Kowloon Hong Kong"
This hotel has by far the best service of any hotel I have ever stayed in. I requested a car to transport 7 people on a 10 minute notice and they came through. They saved my night.Genuine Hotels.com guest review
Hotel was lovely.. just a little less convenient than the Intercontinental where we had stayed previously.Genuine Hotels.com guest review
Hotel was lovely.. just a little less convenient than the Intercontinental where we had stayed previously.Genuine Hotels.com guest review
"Always Stay Here in Hong Kong"
The hotel is conveniently located in the Tsim sha tsui area and overlooks the harbor. The staff is always gracious and remembers you after only one stay. I also often use the car service from the airpot to the hotel - always on-time, courteous, and relaxing. There are some nicer hotels (or at least more updated), but these people do a great job.Genuine Hotels.com guest review
I liked this hotel. It is very goodGenuine Expedia guest review
I've stayed in many of the 5 stars. For the money this is the best value in HK. The rooms are large ane extremely well done, servicevis outstanding and it is the rare HK neighborhood that isnt teeming masses and is both attractive and walkable. The waterfront promenade, good shopping and lots of restaurant choices are all nearby.Genuine Expedia guest review
"My Shangri-La experience"
I usually stay at the JW MArriott in Hong Kong. I heard a lot about the Shangr-La and decided to stay there during my last visit. I was disappointed that my room didn't have the usual amenities that a five star hotel should provide like a shower cap a sewing kit. The bathrobe was used by me the first day but when the room was cleaned it wasn't replaced. […] There wasn't a nice cup of hot chinese tea waiting for me in my room when I arrived which most hotels in Hong Kong do which is very welcoming to guests. Lastly the room didn't have a coffee or hot water maker for tea, I realize this hotel is trying to make money any way it can but guests want the convenince of having coffee and not waiting for for it for 45 minutes. I would say my experience was 3 star and I don't think I will go back to this hotel on my next upcoming trip. The internet in the hotel was also very slow. Read moreGenuine Hotels.com guest review
"Can't wait to stay there again"
I recommend the club floors. Our Horizon Club room and the benefits -- lounge, breakfast -- that came with it were definitely worth the price.Genuine Expedia guest review
"How can you go wrong?"
It's a shangrila property you can never go wrong with a shang property always impeccable service and five star amenities. :)Genuine Hotels.com guest review
Booked a Horizon Club room as per Hotels.com website. There is only one price for this shown so assumed I would be in a Harbour View room. Very disappointed to discover this was not case so my advice is double check your booking. To get what I thought I had booked I had to pay HKD1,320 for two nights in Harbour view. (Not sure I needed to bother since […] it was foggy for our stay). This Horizon Club is Floors 20 and 21 - however we were located on 19th. I think Shangri-La have "designated" another floor in order to incease revenue. Why do I think that - on both evenings when I went to the Horizon Club it was over-full - we had to wait to be seated and service was slow not the experience I hoped for. We dined at Angelini as they had a guest chef. HKD 2,200 with one glass of wine and incl tip. Meal was good very much fine dining - meagre portions but high class. Service courteous. Read moreGenuine Hotels.com guest review
"Spacious room by HK standard, but the 90's deco"
Convienent location, generous space, helpful staff. Good size gym, but small indoor pool.Genuine Expedia guest review
"Not as good as expected"
At £270 for a twin room without breakfast and then to have a view of the side of an office bock 8-10 m from your window it was a big let down. Hotel room and facilities were as expected, in general staff were good although I was refused entry to the restaurant on a busy Saturday night with my son as he was not 18 and asked to take a table on the pavement […] outside (raining and off) at which point I went out of the hotel to eat - on the Sunday when the hotel was much quieter we were allowed to eat in the same restaurant!!!!!! Read moreGenuine Expedia guest review
Staff went above and beyond the call of duty to ensure our plans went smoothly. Great location, close to MTR and shopping. Breakfast buffet is fabulous! Could not fault anything about this hotel, we will definitely be staying here again next time around :-)Genuine Hotels.com guest review
Fabulous staff, great hotel and wonderful facilitiesGenuine Expedia guest review
Club rooms huge and club facilities very good. Staff friendly welcoming and helpful. Would stay againGenuine Hotels.com guest review
"Another first class visit"
Excellent location and first class service and facilities. Having stayed here several times previously the hotel has maintained its quality standards.Genuine Hotels.com guest review
v comfortable and convenient. will always stay in this hotel when visiting HKGenuine Hotels.com guest review
"Extremely friendly and helpfull staff, great locat"
We stopped off for 3 nights on our way to Thailand and are staying for another 3 nights on way home.staff could not have been more friendly or helpfull and the hotel is ideally situated for sightseeing and shopping.Genuine Hotels.com guest review
Enjoyed every moment. Staff over and above expectations. All other aspects excellent.Genuine Expedia guest review
"Hong Kong visit"
This was an excellent hotel from check in to check out. Rooms were beautiful and hotel so nice. All the staff were so friendly and very helpful. it is an ideal location to explore Kowloon and Hong Kong. When we checked out they presented my girlfriend with a birthday card and box of chocolates. This was truly an exceptional hotel.Genuine Expedia guest review
I think it is a very good hotel, but for that price the breakfast should be included.Genuine Hotels.com guest review
"Great hotel great service"
We love staying inTST. This hotel location was perfect. Close to MTR. Close to fancy restraunts. This side of TST is much quieter and less chaotic than Nathan rd. and no hawkers bothering you to buy suits! Use the boardwalk as a less crowded and scenic route to the star ferry. During business hours the boardwalk was practically empty!Genuine Expedia guest review
"THE SHANGRILA HOTEL - JANUARY 2014"
The Hotel is well located in the business / tourist area of Tsim Sha Tsui East in Kowloon right on the waterfront. The Expedia room we booked was on the executive floor ( 19 th. floor ) and was a large size room with excellent views out across the Hong Kong Harbour to Hong Kong Island. The beds are a little hard, but that suits the Chinese / Japanese […] person, more so than the westerners. The wifi is included in the hotel and easy to connect to. The bathroom was truly magnificent with a fabulous huge walk in shower and a spa bath. There is a safe in the room and also on the executive floor you have access to the executive relaxation centre where you can have a drink of wine or a soft drink and beer, all included in the tarriff of the room. From 6 p.m. onwards there is warm food served as well. This closes around 10.30 p.m.. The lobby and the coffee shop is excellent. The coffee shop serves breakfast, lunch and dinner and for lunch and dinner there is a fabulous buffet of every sort of food to satisfy any culture or desire of any residents. The service is first class and the staff could not do enough for you to make sure you enjoyed your dining experience. The breakfast buffet is just wonderful. We have been coming to Hong Kong since 1971 and have always stayed elsewhere but for the past two years, with expedia's help we now stay at the Shangrila, on our business trips to Hong Kong. Read moreGenuine Expedia guest review
"Harbour view and 5 star stay"
We celebrated NYE 2014 here. It was a magnificent experience and while indulgent due to the cost, worth every cent. We were greeted with a fruit platter and a pot of fresh Chinese tea. The floor to ceiling window gave us full view of the harbour and we watched the fire works from there. Staff were very friendly and helpful. Would stay again in the […] future. Read moreGenuine Expedia guest review
"great hotel for business and leasure"
I would recommend!Genuine Hotels.com guest review
We stayed 5 nights at this hotel. The harbour view rooms are a must. Everything about this hotel is first-rate from the minute you enter the hotel. The décor is beautiful without being "over the top ". We were on the eighth floor and I would recommend that level or just a bit higher for best view. A major subway station is steps away and shops and restaurants […] are close as well. Our room was very spacious with a large spotless washroom. This hotel is not cheap but is certainly worth it. Greatt!! Read moreGenuine Expedia guest review
Nothing but superlatives to say about this hotel. Friendly and courteous staff the whole experience was a pleasure from check in to check out. The room was magnificent, well appointed and the view of HK harbour was spectacular. We ate in several of the hotels many restaurants and enjoyed the lobby bar most evenings. The hotel is very well located and […] close to the subway. Any questions about where to go, how to get there or what to see - just ask the staff - they were very helpful. We will be staying here again on future visits to HK. Read moreGenuine Expedia guest review
"Fantastic service and location"
Everything was greatGenuine Hotels.com guest review
Not bad except did not clean the room everyday. One day I had to call for cleaning after back to the hotel around 4:15PM. Another day same thing and I skip the cleaning except asked for clean linens.Genuine Expedia guest review
"A little luxury"
We arrived early 7.00am to the hotel and our room wasn't ready. Hotel staff quickly whisked us away to the health club to shower and refresh from our long flight. We requested an early check in and happily the hotel managed to get a room for us before lunch. We stayed three nights and could not fault the service, location or room. We would definately […] stay again. Read moreGenuine Expedia guest review
"Kowloon with class."
Very nice reception from the check in staff. Made it easy to decide on the upgrade package to club level. Had a wonderful meal with local cuisine in the hotel restaurant.Genuine Expedia guest review
After waiting an hour upon arriving to finally get into our room we thought what have we done here. How ever we were compensated with a complimentary drink and a Harbour room view. The location is fantastic, we have been to Hong Kong 4 times and this was the best location for us thus far.Genuine Expedia guest review
"Good choice/truly a five star"
This is a great property which is located more of a distance from the ferry station than other hotels. The fitness room is better than most hotels and the service meets expectations. I would've appreciated more area information regarding walking the area upon arrival as I didn't realize there was an underground walkway until my last day and it was […] terribly hot. The Sheraton or Intercontinental are in better locations and the IC has a fabulous lobby lounge. Overall, the Shangri-La offers a peaceful stay which is a welcome escape from the chaos of the city. Read moreGenuine Expedia guest review
"I would stay here again"
A very friendly welcome and excellent service Had to leave our bags for a late checkout and we were able to use the health club to shower and change before our flights.Genuine Expedia guest review
Was an extremely comfortable hotel with excellent 5 star food congrats to chefs.Only criticism is that room had a rather musty smell. as though it had been wet, given humidity outside was 98%.Genuine Hotels.com guest review
We really enjoyed our stay. The service was fantastic, food was great and the room was excellent. The beds are SO comfortable. Highly recommend this hotel.Genuine Hotels.com guest review
It was CreatGenuine Hotels.com guest review
"Everything we needed and more"
An excellent location, friendly efficient staff, a great customer experience.Genuine Expedia guest review
"5 Star Hong Kong Hotel."
Whilst it is an old hotel it is extremely well appointed. The beds are very comforble and the room has blackout curtains ensuring a good nights sleep. The staff are helpful and friendly. Rooms come with a great desk if you are travelling for business and need to do some work. Free wifi throughout the hotel is a great bonus. The lobbly bar is very pleasant, […] complete with marble and chandeliers! The train station entrance is just across the road from the hotel, as is a Starbucks and a 7-Eleven. I did not eat in the hotel restaurants, but a local resident advised me that the Shangri-La is famous for its restaurants. The hotel is a 2 block walk from Nathan Road, and a 3 to 4 block walk from Harbour City - or you can go underground to these great shopping destinations via the underground train station walkways if it is raining. My stay was for 5 nights/6 days. Read moreGenuine Expedia guest review
"Easy to recommend."
We stayed here for 10 days while on holiday in Hong Kong. The hotel is conveniently located next to an entrance for the MTR station. Lots of sights in Kowloon are within walking distance, and the promenade is only a footbridge away. The staff were excellent throughout. We received tea and fruit shortly after checking in, which was a nice touch. The […] room was lovely and very comfortable. The shower deserves special mention. The cubicle was huge, had a 'normal' head on the wall with a massage function, as well as a large head in the ceiling that rained torrents of water onto you. Breakfast at cafe Kool wasn't included in our rate, and was relatively expensive to add on. We ate there one morning and the variety of things to eat is enormous, and the food good quality. We also ate at Angellini's one evening, which was excellent. It would have been nice to have the use of a decent pool, but the pool is tiny and overlooked by the health club reception. This small detail wouldn't stop me recommending the hotel though. Read moreGenuine Expedia guest review
"Outstanding place to stay"
Great hotel to stay. We stayed in an executive suite and used the Horizon Club. Room was immaculate as were the staff. We also used the hotels limo on 4 occasions each time the car was on time and the driver very helpful. Only minor criticism was the food as part of the Deli Kool buffet was not of the standard for the price or location. We will definitely […] stay here again. Location convenient to MTR and nearby food. Read moreGenuine Expedia guest review
"everything was so organised and clean had a wonder"
It was an amazing hotel nothing was any trouble for them they made you feelwelcome right from the start.Genuine Expedia guest review
This beautiful old hotel has been kept up to date seamlessly. We have never before enjoyed such high levell of service, friendlyness and efficiency. It is expensive but worth it. We felt pampered and special. I would recommend it to all.Genuine Expedia guest review
The moment we stepped inside, the doorman made us feel welcome. If you can afford an upgrade to the Horizon Club it is a must. Top floor rooms with amazing views, breakfast, complimentary cocktails and much more. Staff were extremely helpful. Only negative would be the nights buffet in Cafe Too.Genuine Expedia guest review
The hotel was without doubt one of the best i''ve ever stayed in. The room itself was superb, the staff were more than helpful, in one case walking us to a nearby appointment for a foot massage as the directions were not simple. I cannot fault this hotel.Genuine Expedia guest review
"Excellent room and service"
Such a lovely and friendly staff service. Got greeted with a complementary tea and fruit bowl. The room was excellent. Would definitely stay here again.Genuine Expedia guest review
"Want for nothing."
Stunnning hotel, excellent staff, excellent service, large clean rooms. Perfectly located short walk to everything and outside the door is the Tube !Genuine Expedia guest review
"Easy to get to different Islands"
Every effort was made to make our stay welcoming, hot jasmine tea deliveredvto our room within minutes of bein there. All the staff were very helpful & put themselves out to meet our requests. The doormen were good with local information.Genuine Hotels.com guest review
Simply one of the best hotels in the world. great location and the harbour views are spectacular. The horizon club is excellent. all staff are extremely friendly and helpful - one of my favourite hotels - a must for a romantic getaway in HK. I cant wait to visit agaijnGenuine Hotels.com guest review
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