All hotels in Miami, Florida, United States of America
1 room, 2 adults
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11520 Sw 88th Street, Miami, FL, 33176, United States of America, ‏‎855-239-9222
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 230 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • Pool
    Great pool
  • Breakfast
    Tasty breakfast
  • Cleanliness
    Quite clean
  • Comfort
    Comfortable
4.0 / 5Excellent
"Great experience in Miami"
Overall, this was a positive experience. The staff was very friendly and I felt safe as a female traveling by myself. The room was clean, but the furniture is starting to show some wear. I was pleased to find a small kitchen space that included a small fridge perfect to put some fruit and milk. The workout room was clean, with 2 treadmills, a bike and an elliptical. Would have loved to have some free weights, but overall, was a nice room to work out in. Breakfast was fresh and the staff very friendly. Overall, I would highly recommend this hotel!
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
R, thank you for your review and rating of our hotel from your most recent stay with us. We appreciate you taking your time to let us know your thoughts. We are very glad to see that you felt safe at our hotel as well that you enjoyed our breakfast and found our staff friendly. Your high recommendation of our hotel is what we love to see. Thank you again and we look forward to seeing you again very soon. Sincerely, Brian E. Rubine, General Manager
Other trip Jul 19, 2014
R
US
3.0 / 5Good
The hotel was ok. Other than the Assistant Manager helping us out on an issue with the room (we kindly asked for a room with a king's bed) the staff was quite....eh. I know that's not an actual emotion but it didn't feel like an experience overall. But the breakfast buffet was very nice and the area overall was accommodating when it came time for lunch or dinner.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review of our hotel during your most recent stay with us. I am glad that you found our breakfast buffet and our location to your satisfaction. However I do apologize that our staff did not leave you with the feeling that you had an excellent overall experience. We do strive daily to make sure everyone of our guests feels appreciated and glad that they stayed at our hotel. Obviously in this case we did not reach that goal. I thank you and apologize once again and hope that you will try us again the next time you are in the Kendall area. Sincerely, Brian E. Rubine, General Manager
Other trip Jun 24, 2014
Pedro
US
2.0 / 5Fair
"Bad experience"
Everything was fine, but the front desk called me to my room at 8:00am to check if I was there, and woke me up because I went to sleep at 3:00am. Disappointing because I also put the hanging sign about do not disturb in my door.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review of our hotel. I would like to completely apologize to you for the inconvenience you experienced at our hotel during your stay with us. Our policy is not to contact any hotel guest until after 11:00am so that we do not wake anyone up no matter what time they went to sleep. Obviously in this case that was not the case. I am not sure why the front desk would have tried calling your room at that time or what they could have wanted that would have initiated a call so early. Again I do sincerely apologize and hope that you would give us another chance the next time you are in our area so that we can show you that this incident was the exception and not the rule at our hotel. Sincerely, Brian E. Rubine, General Manager
1 night business trip Jun 10, 2014
Luis
US
3.0 / 5Good
"Convenient but needs to focus on cleanliness"
Stayed for 3 nights in May. My second time there. The hotel is very conveniently located in Kendall and the staff is very polite. Its great for a short trip. However, my fiancé and I noticed some cleaning issues particularly in the bathroom that needs to be paid attention to.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you so much for your review of our hotel during your most recent stay. We not only appreciate your time in doing this review but as well staying with us a second time. We are glad to hear your comments about our location and the staff being polite. I do apologize that you did not find the cleanliness of your suite to the level that you deserve and expect. Your comments have been communicated to the housekeeping department so we can focus on correcting those issues moving forward. Once again thank you and we hope to see you again very soon. Sincerely, Brian E. Rubine, General Manager
Other trip Jun 3, 2014
A Traveler
US
5.0 / 5Outstanding
"Loved it!"
Spacious, clean rooms with small fridge and microwave. Shops/ restaurants nearby- conveneint but not quaint. Great location between Dowtown Miami and The University of Miami. Pool area small but clean and private. Excellent staff!
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
2 night trip May 7, 2014
A Traveler
US
3.0 / 5Good
"Convenient Location"
Room was nice and clean. Air Conditioner did not work properly. Room was very warm.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you very much for your review of our hotel. We do appreciate you taking your time to let us know about your stay. Thank you for your comments regarding your room. However I do apologize that the air conditioning unit was not working to your satisfaction. Although I believe you did let us know about the issue here at the hotel, I will be following up with the engineering department to make sure that this issue has been taken care of. Once again thank you for staying with us and we do hope to have you stay with us again the next time you are in the Kendall area. Sincerely, Brian E. Rubine, General Manager
1 night trip May 10, 2014
A Traveler
US
5.0 / 5Outstanding
"Very nice hotel for business purposes."
Great experience. Hotel looks like it's been recently remodeled
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating of our property. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again on your next stay in the Miami area. Sincerely, Brian E. Rubine, General Manager
Other trip May 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Felt almost like being at home"
The rooms were very clean and smelled fresh. The beds were made up neatly every day and fresh linens were supplied daily. I felt safe and very comfortable. Thank you Holiday Inn Express.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
Other trip May 3, 2014
A Traveler
US
3.0 / 5Good
"Very low on customer satisfaction."
The staff was VERY disinterested in any of my requests. When I asked about a van to get to the airport, the kid at the front desk literally laughed at me and said: "Like we'd have a van."
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review of our hotel. We do appreciate you staying with us. I would like to apologize to you for any dis-interested customer service you received from my staff. We understand how important all of our guests are and do our best daily to strive to give each and everyone the best customer service possible. I will back trace your stay and look into this so it does not happen again. We hope that despite your current feelings that you will give us a chance again to prove that the issue you encountered on your last stay was the exception rather than the rule. Sincerely, Brian E. Rubine, General Manager
Other trip Apr 17, 2014
Mark
US
5.0 / 5Outstanding
very comfortable and very nice. Would stay there again when next in town.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
1 night business trip Apr 9, 2014
A Traveler
US
4.0 / 5Excellent
"Nice hotel wanted to stay longer."
Was a nice hotel. It was what I expected. Only bad thing was when I needed to extend my stay they wouldn't let me keep room. I even offered to move to another room. No go this was a first always been able to extend my stay even if they were booked up. Moved to another hotel. Often take my grandkids for a liitle get away to enjoy hotel amenties. This provided many activities for us all.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
Other trip Apr 12, 2014
Mabear
US
3.0 / 5Good
"hotel stay"
clean hotel and very spacious. lovely room
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review of our hotel. We appreciate you taking the time to let us know about your stay. We are glad that you found our hotel to be clean and the rooms spacious. We hope to have you stay with us again very soon. Sincerely, Brian E. Rubine, General Manager
3 night trip Apr 2, 2014
Juan
US
1.0 / 5Poor
"Unsatisfactory in every way"
Hotel was not clean, hai in the bed, etc. I stayed there for the location, but would travel much further rather than stay there again.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review of our hotel and for staying with us. We appreciate your comments. I do apologize that your stay with us was not at the level of cleanliness that you deserve and that we strive for every single day. We will use your comments as a learning tool going forward. Again thank you for posting a review and we hope that despite your current feelings you will give us a chance again in the future. Sincerely, Brian E. Rubine, General Manager
2 night business trip Mar 17, 2014
Jack M
US
5.0 / 5Outstanding
"Comfort and location."
We were there for the Tennis Tournament. The Hotel provided a comfortable, clean and friendly environment for our stay. Loved the pancakes at Breakfast!!
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
Other trip Mar 27, 2014
A Traveler
US
1.0 / 5Poor
"BEDBUGS!!!"
I had to go to Miami for personal family reasons and stayed at the closest hotel possible. Place "looked' nice but the room had BEDBUGS! When I complained they moved me to another room that had hair on the pillow and between the sheets. Place was filthy and when I complained the manager told me it had been a few years since they had bedbugs and would not give me a refund... and was snotty about it. NOT recommended
Genuine Hotels.com guest review
2 night trip Mar 17, 2014
Jack M
US
1.0 / 5Poor
"BEDBUGS!!!!"
My room had bedbugs! GROSS! I went to the manager and he said "we haven't had bedbugs in a few years" and refused to do anything for me...although they did put me in another room. Now I have bedbug bites on my shoulder and will never stay at a Holiday Inn again. I know its not "the ritz" but I did expect clean. The room they moved me to had hair on the pillow and in the bedding. I slept in my clothes. YUCK.
Genuine Hotels.com guest review
2 night trip Mar 17, 2014
Jack M
US
5.0 / 5Outstanding
"Very nice for the price"
Excelent relation cost-benefits, the room was ver y clean
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
Other trip Mar 5, 2014
Leonel
US
5.0 / 5Outstanding
"Perfect if you are looking for a Clean Value Hotel"
Couldn't ask for more. Stayed here as I was looking for a place to lay my head - shopping and business meeting. Hotel is perfect - clean, good bed, friendly staff, spacious room etc etc ... surpassed my expectations .... I booked as I say a 4.5 out of 5 .. and it delivered on all counts
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
Other trip Feb 13, 2014
David
US
4.0 / 5Excellent
"Good Place to Stay"
Everything was great except the air conditioning. Ran all day and barely kept up. Woke up sticky as the humidity was high in the room.
Genuine Hotels.com guest review
2 night trip with friends Feb 6, 2014
Mike
US
5.0 / 5Outstanding
"Fit our needs perfectly"
Nice place overall
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
Other trip Jan 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Rooms were nice large suites"
Only stayed one night on our trip to see the Everglades. Wish we would have been able to stay longer. The rooms were great and breakfast was good. Hotel stay was very friendly and helpful. I would definitely recommend this hotel.
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
Other trip Jan 26, 2014
Sherry
US
5.0 / 5Outstanding
"Outstanding experience."
I had a wonderful experience. The room was perfect. Location very convenient and relatively close to the airport.
Genuine Hotels.com guest review
1 night trip Jan 4, 2014
Mario
US
4.0 / 5Excellent
"Great value"
Great hotel for holiday shopping. we stayed because we're having a baby and we needed to do do some shopping and it was great. Rooms are big and it helped a lot considering the amount of bags and boxes that implied our shopping trip
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating. We appreciate you taking your time to let us know your thoughts. We look forward to seeing you again the next time you are in Miami. Sincerely, Brian E. Rubine, General Manager
Other trip Jan 7, 2014
Caesar
US
2.0 / 5Fair
"Terrible stay"
The sprinklers went off and wet all our clothes and the hotel didn't want to do anything for the damage done with my clothes.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you so much for contacting us. As previously discussed, since the sprinkler head went off in your room, we'll need to provide your contact information to the insurance company for processing. As soon as we receive that information we'll be happy to pass it along.
2 night trip Dec 16, 2013
A Traveler
US
3.0 / 5Good
Hotel staff was friendly and polite. Room was very comfortable and clean. My husband and I were actually quite surprised that our stay with it being a Holiday Inn.
Genuine Hotels.com guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you so much for your review of our property. We appreciate your comments regarding our staff and our accommodations. We are glad that you were surprised and hope that your experience will lead you to stay with us again in the near future. Sincerely, Brian E. Rubine, General Manager
3 night business trip Dec 14, 2013
A Traveler
US
4.0 / 5Excellent
"Kendall business trip"
In my experience the Holiday Inn brand varies widely in quality. This location was a good experience and in a good area of town. I would stay here again if my usual choices aren't available.
Genuine Hotels.com guest review
2 night business trip Dec 9, 2013
Luthin
US
5.0 / 5Outstanding
"EXCELLENT"
I recommend this hotel -- HIGHLY
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating of our hotel from your most recent stay. We appreciate you taking your time to let us know your thoughts and comments. I will make sure to pass your comments on to the rest of our staff. Once again thank you and we look forward to you staying with us again very soon. Sincerely, Brian E. Rubine, General Manager
Other trip Dec 9, 2013
CRUZY
US
5.0 / 5Outstanding
"EXCELLENT"
I recommend this hotel -- HIGHLY
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for your review and rating of our hotel from your most recent stay. We appreciate you taking your time to let us know your thoughts and comments. I will make sure to pass your comments on to the rest of our staff. Once again thank you and we look forward to you staying with us again very soon. Sincerely, Brian E. Rubine, General Manager
Other trip Dec 9, 2013
CRUZY
US
5.0 / 5Outstanding
"Perfect for our needs"
We were very pleased with the service we received. Everyone was so nice and the room was clean and spacious! Definitely would recommend. Very close to Turnpike which was a big plus for us!
Genuine Hotels.com guest review
1 night trip Nov 24, 2013
MWalk
US
4.0 / 5Excellent
"Close to B apist Hospital"
It was just fine in all respects.
Genuine Hotels.com guest review
1 night business trip Nov 21, 2013
A Traveler
US
4.0 / 5Excellent
"Nice hotel with decent price."
Our stay was easy, comfortable and close to family. The beds were comfortable and I enjoyed having a suite, parking was easy and shopping was close to the hotel.
Genuine Expedia guest review
Other trip Oct 29, 2013
Marjorie
US
5.0 / 5Outstanding
"Very convinient area."
Excellent facilities.
Genuine Hotels.com guest review
3 night trip Oct 17, 2013
Pedro
US
5.0 / 5Outstanding
"Nice and comfortable"
I enjoyed the king-size bedroom suite. The microwave and refrigerator along with the large breakfast offered made it a very enjoyable visit.
Genuine Expedia guest review
Other trip Oct 20, 2013
Granada
US
5.0 / 5Outstanding
"Nice hotel close to dadeland mall"
Hotel rooms have been upgraded. Overall review excellent
Genuine Expedia guest review
Other trip Oct 6, 2013
milagros
US
3.0 / 5Good
"Pleasant stay"
Hotel was comfortable. Pleasant staff. Clean and worth the stay
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you very much for your review of our hotel. We appreciate you taking the time to let us know how your stay was. Thank you for your postive comments regarding our hotel being comfortable, clean and worth the stay. I will make sure to inform our staff that you said they were pleasant. We hope that you will be staying with us again soon. Sincerely, Brian E. Rubine, GM
Other trip Oct 5, 2013
A Traveler
US
5.0 / 5Outstanding
"fun time at metro zoo"
it was great experience at the hotel... the pool, the room and the people.
Genuine Hotels.com guest review
2 night family trip Sep 27, 2013
A Traveler
US
5.0 / 5Outstanding
"Close to Baptist Hospital"
Convenient location, close to highway, restraints, and Baptist Hospital. Definitely would recommend this hotel and would stay there again
Genuine Hotels.com guest review
1 night business trip Aug 12, 2013
John
US
4.0 / 5Excellent
"NICE HOTEL!"
We had to go to a party on Saturday night and took this hotel due to its close location to the venue. We were very satisfied with the hotel, staff, and particularly the breakfast buffet. I will definitely stay there again!
Genuine Expedia guest review
Other trip Aug 6, 2013
Dany
US
5.0 / 5Outstanding
"Convient location to family, shopping & zoo"
I have stayed in your hotel for years. I am always impressed with the gracious hospitality and professional service and pride of everyone that I deal with. I look forward to my time in Miami and KNOW that my stay at your hotel will be EXCELLENT ! .
Genuine Hotels.com guest review
4 night family trip Jul 25, 2013
S. McRostie
US
4.0 / 5Excellent
"Great Place"
This was a very nice place, clean and very friendly staff. Location is good, access to the major highway right down the road and many wonderful stores in the area, all within walking distance.
Genuine Hotels.com guest review
2 night business trip Jul 9, 2013
George
US
5.0 / 5Outstanding
"Always stay there!"
The staff is great! Always ready to assist you. Location is perfect is you don't want to be near the beach. Everyone there is friendly which is saying a lot for south Miami. Great great great!
Genuine Expedia guest review
Other trip Jun 19, 2013
jorge
US
4.0 / 5Excellent
"Good location"
We stayed 2 nights. The staff was very nice. The room was cleaned and very spacious.
Genuine Expedia guest review
Other trip Jun 18, 2013
nory
US
5.0 / 5Outstanding
"Can walk walk to restaurants and shopping"
The staff was very pleasant and accomadating
Genuine Hotels.com guest review
1 night trip Jun 13, 2013
A Traveler
US
4.0 / 5Excellent
"Excellent value if you have your own transport"
We stayed for four nights. The room was spacious. It is quite far from Downtown Miami but was not a problem as we had a car. The beds are quite soft but did not cause any back ache. The worst thing about the hotel was the polystyrene plates and plastic cutlery. Not environmetally friendly or pleasant to use. I would stay at this hotel again.
Genuine Hotels.com guest review
4 night trip May 1, 2013
A Traveler
US
5.0 / 5Outstanding
"CLOSE TO BAPTIST HOSPITAL"
Stayed here both times will visiting Baptist Hospital and would stay here again. Overall this hotel is great, front desk people are friendly and helpful. This is a fairly small hotel but nicely done and maintained. Hotel is non-smoking so that was a plus for us. Location is close to everything you could want; pharmacies, banks, restaurants, shopping and of course Baptist Hospital which was our mean reason for going there, however this means that the view is not spectacular (just other buildings and parking lots). Tip: Look for curb side Holiday Inn sign as the building is a little difficult to see whilst driving as it is hidden directly behind a huge McDonalds. Overall great stay both times we visited and we would recommend to other.
Genuine Hotels.com guest review
2 night trip May 1, 2013
Cayman Mama
US
5.0 / 5Outstanding
"STAYED FOR VISIT TO BAPTIST HOSPITAL"
Stayed here both times will visiting Baptist Hospital and would stay here again. Overall this hotel is great, front desk people are friendly and helpful. This is a fairly small hotel but nicely done and maintained. Hotel is non-smoking so that was a plus for us. Location is close to everything you could want; pharmacies, banks, restaurants, shopping and of course Baptist Hospital which was our mean reason for going there, however this means that the view is not spectacular (just other buildings and parking lots). Tip: Look for curb side Holiday Inn sign as the building is a little difficult to see whilst driving as it is hidden directly behind a huge McDonalds. Overall great stay both times we visited and we would recommend to others.
Genuine Hotels.com guest review
1 night trip May 3, 2013
Cayman Mama
US
4.0 / 5Excellent
Came from west coast for Miami Mud Run. Arrived early. I was allowed to leave bags while I tended to race matters. Great time, and great stay!
Genuine Hotels.com guest review
Other trip May 7, 2013
A Traveler
US
4.0 / 5Excellent
"Comfortable for a short stay..."
I spent 2 nights here with my parents and aunt on the back end of a trip and even though the 2-double bed suite we had gotten was small, it was comfortable enough for such a short period of time. In fact, the beds were extremely comfortable and after all the driving we'd previously done, it was like sleeping on a cloud. The hotel looks like it has been upgraded/renovated, so the decor is fresh and modern and the rooms are well-appointed. There's free wifi, parking and breakfast, which was a plus. Breakfast actually included hot items as well such as eggs, sausages, pancakes and waffles, so this was a surprise. The location is very convenient as the hotel is on N Kendall Dr which has lots of restaurants, pharmacies and grocery stores (Walgreens, CVS and Publix a block away in both directions) and shopping nearby (Dadeland Mall on same road as well as other mall strips). There's easy access to the interstate and Fl Turnpike so getting in and out was never a problem. The area did get busy during the day, but the traffic wasn't so bad that it couldn't be tolerated. Overall, this was a great deal, although if I do stay here again, I'd limit 2 persons per room, especially if staying more than a couple days.
Genuine Expedia guest review
Other trip May 1, 2013
Mell
US
2.0 / 5Fair
"The room with a very tiny bathroom"
The room (504) is very large, clean and comfortable. However, the bathroom is tiny and I could not close the door when sitting on the toilet. The door almost touches the bathtub when opened.. It seems that this hotel has been remodeled, but the owner decided to leave the bathrooms as they were originally built. I am enclosing a picture that I took of the bathroom. Unquestionable, this has been the most uncomfortable bathroom that I have ever used in my life and..., I am 72 years old!
Genuine Expedia guest review
Response by Holiday Inn Express & Suites Kendall East Miami
Thank you for taking the time to review our hotel and let us know how your recent stay with us was. We appreciate it when guests take their time to advise us of how their stay turned out. Thank you for your comments regarding the size and cleanliness of our suites. I do apologize that you were not happy the size of our bathrooms. The hotel was 100% renovated in 2008 however the size of the bathrooms could not have been expanded. We hope that aside from those feelings, that you will try us again in the future. Once again thank you for staying with us and I will pass your comments on to the rest of our staff. Sincerely, Brian E. Rubine, General Manager
Other trip Apr 30, 2013
George
US
4.0 / 5Excellent
"satisfied with the hotel, breakfast can be a littl"
for a bussines hotel very good.cleanliness of the room super.
Genuine Hotels.com guest review
4 night trip Apr 11, 2013
A Traveler
US
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