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1 room,  2 adults 
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Room 1:

The Westin O'Hare - Chicago

41.987938, -87.860504
4 stars
6100 N River Rd, Rosemont, IL, 60018 United States ‎1-866-539-0036‎ | Welcome Rewards™

For every 10 nights, get 1 free!

Lowest price $85
available on 05/26/13
Price Match Guarantee
4.0 228 5

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    The Westin O'Hare
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    1 room,  2 adults 
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    Landmarks near The Westin O'Hare

    • Rosemont Station Hotels - Rosemont 540 yards
    • Donald E. Stephens Convention Center Hotels - Chicago 990 yards
    • Rivers Casino Hotels - Des Plaines 1300 yards
    • Rosemont Theatre Hotels - Chicago 1400 yards
    • Rosemont Station Hotels - Rosemont 1.1 miles
    • All landmarks in Rosemont

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    Overview of The Westin O'Hare - Rosemont

    Location.
    The Westin O'Hare is located in Rosemont, Ill., 1 block from the Blue Line train that transports passengers to downtown Chicago. Dunn Park's tennis and playground facilities are located less than 2 blocks away. The Donald E. Stephens Convention Center stands 4 blocks from the hotel.

    Hotel Features.
    A marble lobby features a waterfall, grouped leather seating areas and the sunken Lobby Lounge with plasma-screen television entertainment and a casual menu. The Bakery Counter serves fresh pastries, sandwiches and coffee. The Benchmark restaurant specializes in flame-broiled steaks and mesquite-grilled seafood prepared in an exhibition-style kitchen. A lobby flight screen displays airport arrivals and departures. The hotel's 24-hour business center houses 3 computer stations. A total of 45,000 square feet of function space accommodates events. Recreational amenities include the Westin WORKOUT facility that contains an array of cardiovascular machines, weight-training equipment, yoga mats and exercise balls. Spa services are provided by Martha's Vineyard which offers massages and beauty treatments. An indoor pool extends to an outdoor terrace. The hotel offers valet parking (surcharge)


    The hotel provides complimentary shuttle service to and from O'Hare International Airport, 2 miles away. Shuttle runs every 30 minutes from 5:00AM - 7:00AM; and every 15 minutes from 7:00AM to 10:00PM. From 10:00PM to 12:00AM the shuttle runs every 30 minutes.




    Guestrooms.
    This 12-story property offers 525 contemporary guestrooms with refrigerators and microwave ovens on request, for a fee. All accommodations include LCD televisions. Coffeemakers are stocked with Starbucks coffee. Heavenly Beds are dressed with pillowtop mattresses, 230-thread count linens, and down duvets. Heavenly Baths contain granite vanities, dual showerheads with five adjustable jets, curved shower rods, and bathrobes. Laptop-compatible in-room safes are complimentary. High-speed wired and wireless Internet access is available (surcharge). Connecting/adjoining rooms are available.

    Image of The Westin O'Hare, Chicago
    4.0 out of 5 Excellent (228 reviews)
    (Neighborhood average 3.7)
    Hotels.com Guest Rating
    TripAdvisor Traveller Rating
    Stayed at Westin since it was the hotel the show was in. Nice airport hotel, could use more restaurant/bar options for it's size, but the surrounding... area has Giordano's (great Chicago pizza) as well as a good breakfast/brunch place called Pancakes-Eggcetera all in walking distance. Staff was very friendly. Room nice. by Karen R.  from De Pere, WI on 05/07/13

    Enter dates to check prices

    Hotel Info: ‎1-866-539-8117‎
    from $85
    Nights
    0
    1 room,  2 adults 
    Adults Children
    Room 1: age 18+ 0-17

    Deluxe

    Traditional room

    What you need to know

    • Extra-person charges may apply and vary depending on hotel policy.
      Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
      Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    • Minimum check-in age is: 21
    • Check-out time is: noon
    • Caters to families
    • Caters to groups
    • Early departure fee charged
    • Check-in time starts at: 3 PM
    • American Express
    • Discover
    • MasterCard
    • Visa
    • Pets allowed
    • Pet policy - dogs only
    • Maximum number of pets per room: 1
    • Pet maximum weight in lb is: 20

    • This property offers transfers from the airport. Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.
    • Children 17 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
    • Connecting/adjoining rooms may be available, subject to availability. Guests can request connecting/adjoining rooms by contacting the property directly, using the contact information on the booking confirmation.
    • Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.

    Amenities

    • General
    • Designated smoking areas
    • Elevator/lift
    • Gift shops or newsstand
    • Number of buildings/towers - 1
    • Patio
    • Restaurant
    • Smoke-free property
    • Suitable for children
    • Swimming pool - indoor
    • Television in lobby
    • See more facilities
      • Air-conditioned public areas
      • Area shuttle (complimentary)
      • Ballroom(s)
      • Bar/lounge
      • Coffee shop or café
      • Designated smoking areas (fines apply)
      • Luggage storage
      • Meeting facilities size (feet) - 45000
      • Meeting facilities size (meters) - 4181
      • Number of floors - 12
      • Self parking (surcharge)
      • Smoke-free property (fines apply)
      • Total number of rooms - 525
      • Valet parking (surcharge)
      • Wired (high-speed) Internet access - surcharge
      • Wireless Internet access - surcharge
      • Year Built 1984
    • Rooms (all rooms include)
    • Blackout drapes/curtains
    • Clock radio
    • Cordless phone
    • Cribs/infant beds available
    • Desk
    • Electronic/magnetic keys
    • Electronic check-out
    • Ergonomic chair
    • Rollaway/extra beds available
    • Speakerphone
    • See more room details
      • Air conditioning
      • Bathrobes
      • Climate control
      • Coffee/tea maker
      • Complimentary toiletries
      • Complimentary weekday newspaper
      • Connecting / adjoining rooms available
      • Daily housekeeping
      • Digital TV service
      • Direct-dial phone
      • Down blanket
      • Down comforter
      • ESPN
      • Hair dryer
      • HBO
      • HDTV
      • Hypo-allergenic bedding available
      • In-room safe
      • In-room safe (laptop compatible)
      • Iron/ironing board
      • LCD TV
      • Microwave (on request)
      • Multi-line phone
      • Pay movies
      • Phone
      • Pillowtop mattress
      • Premium TV channels
      • Private bathroom
      • Refrigerator (on request)
      • Shower/tub combination
      • Signature bedding
      • Turndown service (on request)
      • Video-game console
      • Voice mail
      • Wake-up calls
      • Wired high-speed Internet access (surcharge)
      • Wireless Internet access (surcharge)
    • Services
    • Parking (surcharge)
    • Porter/bellhop
    • Safe-deposit box at front desk
    • Security guard
    • Self parking
    • Shoe shine
    • Spa services on site
    • Spa tub
    • Valet parking
    • Wedding services
    • View more services
      • Airport transportation (complimentary)
      • ATM/banking
      • Babysitting or childcare
      • Complimentary newspapers in lobby
      • Concierge services
      • Doorman/doorwoman
      • Express check-in
      • Express check-out
      • Fitness facilities
      • Massage - spa treatment room(s)
      • Multilingual staff
    • Business & Event
    • 24-hour front desk
    • Audiovisual equipment
    • Banquet facilities
    • Dry cleaning/laundry service
    • Event catering
    • Exhibit space
    • Multiple large conference rooms
    • Room service (24 hours)
    • Accessibility Features**
    • Accessibility equipment for the deaf
    • Accessible bathroom
    • Accessible parking
    • Accessible path of travel
    • Braille or raised signage
    • In-room accessibility
    • Roll-in shower

    **These amenities may be available only in some rooms or units. Some amenities may incur additional fees.

    Dining

    The Benchmark - Flame-broiled steaks, mesquite-grilled seafood prepared in exhibition kitchen. Breakfast, lunch, dinner daily. Private dining room for 20.

    The Bakery Counter - Fresh pastries, coffee, and sandwiches for guests on the go. Café seating with plasma-screen TV, also. Open daily, early morning to early afternoon.

    Lobby Lounge - Sunken bar with large plasma-screen TV, leather chairs, and sofas. Cocktails, casual menu.

    Room Service - Available 24 hours. Limited menu offered 11 PM - 6 AM.

    Recreation

    The Westin's complimentary fitness center includes an indoor splash pool, a sundeck, a spa tub, and a fitness room with a weight machines, free weights, and a dozen cardiovascular machines.

    Dunn Park, less than two blocks from the hotel, has tennis courts and a playground. Ten miles away, Fox Run Golf Links offers an 18-hole public course.

    The recreational activities listed below are available either on site or near the hotel; fees may apply.


    • Swimming on site

    Notification and fees

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.


    • Fee for in-room wireless Internet: USD 12.95 (for 24 hours, rates may vary)
    • Fee for in-room high-speed Internet (wired): USD 12.95 (for 24 hours, rates may vary)
    • Self parking fee: USD 25 per day with in/out privileges (a different rate applies for extended parking)
    • Valet parking fee: USD 35 per day (in/out privileges)
    • Pet deposit: USD 250 per stay
    • Late check-out fee: USD 75
    • Rollaway bed fee: USD 20 per night

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    Check-in information

    The hotel’s airport shuttle departs every 30 minutes from 5 AM – midnight, arriving at Door #3, at O’Hare Airport’s Bus/Shuttle Center. Guests requiring pickups from midnight - 5 AM; or from Terminal 5, International Terminal; must make arrangements directly with the hotel. Pickup requests can be made by calling the hotel number listed on the reservation confirmation.

    Terms & conditions

    Extra-person charges may apply and vary depending on hotel policy.
    Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
    Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

    All hotels in Chicago, Illinois, United States
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    Area map

    A short guide to Chicago O'Hare International Airport (ORD)

    O'Hare is one of the world’s busiest airports. Its neighbor, Rosemont, is also a hub of activity. Big-name entertainers and sporting events headline at the Allstate Arena, while conferences and trade shows convene at the Donald E. Stephens Convention Center. Downtown Chicago is just a train ride away on the CTA Blue Line (the L), which runs 24 hours a day from the airport to the Loop.

    see all hotels in Chicago

    Nearby Activities & Points of Interest

    Less than 0.5 miles

    • Rosemont Station - 500 yards

    0.50 - 1.0 mi

    • Donald E. Stephens Convention Center - 1000 yards
    • Rivers Casino - 1300 yards
    • Rosemont Theatre - 1400 yards

    1.0 - 3.0 mi

    • Rosemont Station - 1.1 miles
    • Rosemont O'Hare Transfer Station - 1.2 miles
    • Cumberland Station - 1.2 miles
    • Allstate Arena - 1.8 miles
    • Schiller Park Station - 1.8 miles
    • Park Ridge Station - 2.1 miles
    • Chicago O'Hare Airport - 2.4 miles

    3.0+ mi

    • Chicago Executive Airport (PWK) - 9.1 miles
    • Chicago Midway Airport - 15 miles
    • Chicago DuPage Airport (DPA) - 21 miles
    • Romeoville Lewis University Airport (LOT) - 29 miles
    • Waukegan Regional Airport (UGN) - 30 miles
    • Gary - Chicago Intl. Airport (GYY) - 34 miles
    • Aurora Municipal Airport (AUZ) - 35 miles
    • Joliet Park District Airport (JOT) - 36 miles
    • Kenosha Regional Airport (ENW) - 42 miles
    All hotels in Chicago, Illinois, United States
    Reviews
    • All (228)
    • Business (47)
    • Romance (8)
    • Family (24)
    • Friends (15)
    • Other (134)
    4.0 / 5
    Excellent

    Score breakdown (from 228 reviews)

    • 5.0
      (85)
    • 4.0
      (99)
    • 3.0
      (21)
    • 2.0
      (16)
    • 1.0
      (7)

    Average rating for:

    • Cleanliness
      4.3
    • Service
      4.2
    • Comfort
      4.2
    • Condition
      4.1

    Reviews: Overall

    • < Previous
    • Page 1 of 5
    • Next>
    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Show stay"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Stayed at Westin since it was the hotel the show was in. Nice airport hotel, could use more restaurant/bar options for it's size, but the surrounding area has Giordano's (great Chicago pizza) as well as a good breakfast/brunch place called Pancakes-Eggcetera all in walking distance. Staff was very friendly. Room nice.
    Genuine Hotels.com guest review
    2 night trip in May 2013
    Karen R.
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Apr 2013
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip with friends in Mar 2013
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    3 night business trip in Mar 2013
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      1.0
    • Comfort
      4.0
    • Condition
      4.0
    Front desk did not request shuttle at 4:30am as requested.
    Genuine Hotels.com guest review
    Other trip
    Feb 27, 2013
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Very comfortable amd clean."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Had a very pleasant stay. Room was very clean and attractive. Beds were so comfortable.
    Genuine Hotels.com guest review
    2 night trip in Feb 2013
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Was close to Stephens center and casino"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      3.0
    Very nice hotel which is going thru renovation.
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Shauna
    US

    The Westin O'Hare - Chicago
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      3.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Other trip
    Feb 13, 2013
    Sabrina
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Uber comfortable, but average service"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    I love the Westin for their beds and shower heads, but while the service was polite, there was no feeling of trying to truly delight the guests. Food is slow to be served, whether in the restaurant or in room service. They got my order wrong, but it took so long, I was reluctant to return it to wait another hour for my room service. (I ordered a salad.) […] When my flight was delayed and I needed to book another night, they did not try to accommodate, but instead were happy to send me on my own back to hotels.com, just to stay one more night at the same rate. Read more
    Genuine Hotels.com guest review
    1 night trip in Feb 2013
    Dacia
    US

    The Westin O'Hare - Chicago
    3.0 / 5
    Good

    • Cleanliness
      3.0
    • Service
      2.0
    • Comfort
      1.0
    • Condition
      2.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    Trip with friends
    Feb 9, 2013
    Natalie
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Jan 2013
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "great place to stay but overpriced"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    I really thought there was nothing special about this hotel, and I could have saved a lot of money by staying at a super 8 or days inn, which are both still comfortable hotels but at a fraction of the cost of Westin. The rooms are nice, but like I said, there wasn't anything special about the Westin.. I would rather stay somewhere cheaper.
    Genuine Hotels.com guest review
    1 night trip in Dec 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Mini Getaway"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    We stayed as a short getaway for my daughters birthday. Excellent service , got to bring our pug Emmy , they even delivered a doggie bed for her. Rooms were clean , pool & hot tub great. Location couldn't be any better close to resturaunts, movies, bowling, comedy club, Ice skating , bars & pubs. All with in walking distance or a short 3 min drive. My […] only complaints would be beds were supposed to be queen felt more like full and they have microwave & refrigerator , buy you have to request them. Nothing major but would have been nice to have those things already in room. Overall Great stay nice mini getaway . Read more
    Genuine Hotels.com guest review
    1 night family trip in Jan 2013
    Lisa
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Good hotel. Will be great when renovation complete"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    The rooms are undergoing a much-needed updating. Staff was extraordinarily polite and helpful. This Westin will be a gem when the renovations are complete. Until then, try to get a room on a renovated floor.
    Genuine Hotels.com guest review
    1 night trip in Jan 2013
    Jonathan
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "very comfortable"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Everythig is ok, and so comfortable, particulary room so clean and comfortable. but breakfast is not OK, more needs including toast, vegetable and so on.
    Genuine Expedia guest review
    Other trip
    Dec 31, 2012
    JEONGSik
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Convenient for air travelers"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    The hotel was conveniently located since we were flying out of O'Hare International. The hotel offered a free shuttle service. Friendly staff.
    Genuine Expedia guest review
    Other trip
    Dec 29, 2012
    Linda
    US

    The Westin O'Hare - Chicago
    2.0 / 5
    Fair

    • Cleanliness
      2.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      2.0
    Hotel is getting old and needs a facelift.
    Genuine Hotels.com guest review
    1 night romance trip in Dec 2012
    Joe
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "My personal experience"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    I had a fantastic time at the westin. The pics online under exhibits the classiness of the hotel. It was a rich and vibrant environment andi enjoyed it immensely. I would definitely recommend it to my family and friends.
    Genuine Hotels.com guest review
    1 night business trip in Dec 2012
    Imani
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Great service"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Great reception service, even after parking issues, Janice took care of things
    Genuine Expedia guest review
    Other trip
    Dec 11, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Just one night"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      3.0
    Stay was okay for what little i paid. However the shower did not drain
    Genuine Hotels.com guest review
    1 night business trip in Dec 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Great hotel for family"

    • Cleanliness
      4.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      4.0
    Lovely hotel, family had a very good experience. Staff was friendly and pool was very pleasant.
    Genuine Expedia guest review
    Other trip
    Dec 2, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    3.0 / 5
    Good
    "great for conventions"

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      2.0
    • Condition
      3.0
    sadly the hotel did not have sheets to fit the bed. I understand the rooms were all booked due to the convention we all were there for but to not have enough fitted sheets for every bed in a hotel is a disgrace. The bed was creaky and a bit saggy and every time I rolled over the sheet would come off as it was not fitted to the mattress. The vending […] machine also needed repair as I lost a few dollars in it but the hotel did make that up when we left. The staff was for the most part very nice with the exception of the girl at check in. I think she was a bit stressed as it was so busy. They should have had more than 2 people on duty. The gate in the parking lot was messed up and we had to keep calling for help. It took someone 24 minutes to get from the hotel to the parking lot to attend to the situation. The bakery should have longer hours during important events such as this convention as many hotels guests were hungry and the pizza place around the corner made a great amount of money since the bakery closed. The prices are a bit high though. $8.00 for any sandwich is about $2.00 too much and that should be addressed in the future. The turkey sandwich while fresh was not worth $8.00 Read more
    Genuine Expedia guest review
    Other trip
    Nov 4, 2012
    Vikki
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Close to the airport"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    It was pleasant. Received a $5 compliment for helpin the environment. Still disappointed that internet is not available free at the room. They accomodate by helping if something needs improvement.
    Genuine Hotels.com guest review
    2 night romance trip in Oct 2012
    Karla
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Convenient, comfortable, great location"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Free shuttle to O'hare. Two blocks from Blue Line (Subway/Elevated trains). Cheap cab ride to center of Park Ridge. Great location! Rooms were clean and comfortable, staff was friendly. If you plan to spend any time seeing the sights, this is the place to stay. Cheaper than downtown, and the subway is a breeze to use - 30 minute train ride into the […] city. Read more
    Genuine Hotels.com guest review
    2 night trip with friends in Oct 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Great hotel for a working trip."

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Room was clean and quiet. Workout facility was very nice.
    Genuine Expedia guest review
    Other trip
    Oct 20, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night business trip in Oct 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    3.0 / 5
    Good
    "disappointed"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    the rooms are old and run down. not at all what i expected for the westin. We'll be staying somewhere else next time
    Genuine Expedia guest review
    Other trip
    Oct 15, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    2.0 / 5
    Fair
    "Dissappointment to the Westin Brand"

    • Cleanliness
      2.0
    • Service
      4.0
    • Comfort
      2.0
    • Condition
      2.0
    The hotel was severly outdated and over priced for the shape it is in. The service and prices are what you would expect at a Westin property; and had the ammenities matched the service and pricing I would have been more than pleased. But the truth is they weren't on par with what I expect from the Westin brand. The room was out dated. The tile in the […] bathroom as well as the tub/shower unit was last updated in the early 80's at best (other than the shower head). Needless to say it just didn't feel clean. The bed was nice but the carpet, walls and baseboards showed a lot of wear which matched the look from the hallway leading upto the room leaving you to feel like you were staying in a run down property. It was very close to the L train as well as fine dining which we found convenient. Overall we had a great time in Chicago but I wouldn't stay at this property until they invested heavily in renovating the rooms. Read more
    Genuine Hotels.com guest review
    2 night trip in Oct 2012
    Frequent Traveler
    US

    The Westin O'Hare - Chicago
    3.0 / 5
    Good

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      3.0
    The hotel is clean and comfortable; however, it is old in decor. Also, our bath and sink did not drain well. The staff were courteous and helpful. Overall, decent experience. Would stay again, but not my first choice.
    Genuine Hotels.com guest review
    2 night trip with friends in Oct 2012
    Margaret
    US

    The Westin O'Hare - Chicago
    2.0 / 5
    Fair
    "Don't believe everything you read ..."

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      4.0
    I deliberately selected this property from all of the ones in the area because the listing included a spa ... there is not one. They do arrange massage services at a local salon, Touch, Inc., which was wonderful! However, it is not the same as having a spa on site. Also, if you are looking for true 4-star service, forget this property because it ends […] at the check-in desk. It is one thing to request guests reuse their towels as an environmentally friendly effort; however, it adversely affects the environment of your hotel stay when you have to pick up after yourself. For example, my bed was never made, my hair never removed from the shower, and my used towels never picked up off the floor unless I did it myself. The service in the dining room was good but the food was average and the menu limited. Although older, the property was in good condition and the rooms clean and comfortable (despite my bed preferance being unavailable). The soap, shampoo, and body lotion were awesome! Read more
    Genuine Hotels.com guest review
    2 night business trip in Oct 2012
    Pam
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Very enjoyable visit"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Enjoyed my recent stay here! Hotel was clean and staff was friendly and helpful. Would have prefered to stay downdown, but the hotel is located a couple of blocks from the blue line which will take you downtown at a very reasonable rate.
    Genuine Hotels.com guest review
    2 night family trip in Oct 2012
    Dave
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Great hotel near the airport"

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      5.0
    • Condition
      5.0
    Good experience from all perspective. Stop asking me to write more...
    Genuine Expedia guest review
    Other trip
    Oct 5, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    2.0 / 5
    Fair
    ""Go Green, My Foot""

    • Cleanliness
      3.0
    • Service
      3.0
    • Comfort
      3.0
    • Condition
      2.0
    The Westin's current "Go Green" offer is a joke! They offer you one $5 coupon, regardless of length of stay in exchange for NO services. This wasn't just about refreshing the towels as you might think but no replenishing of coffee or tea, no cleaning the room or bathroom or making the bed, etc... Nada. Ya, The Westin's "GO GREEN" inititiative is all […] about generating more GREEN alright. Read more
    Genuine Expedia guest review
    Other trip
    Oct 3, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    Beds were a little hard for our taste but overall I was very satisfied with the hotel
    Genuine Hotels.com guest review
    1 night romance trip in Sep 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Cleanliness"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very clean and comfortable. Staff was great
    Genuine Hotels.com guest review
    3 night trip with friends in Sep 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Sep 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "$35.00 a day for parking?"

    • Cleanliness
      3.0
    • Service
      5.0
    • Comfort
      4.0
    • Condition
      5.0
    Very disappointed with the $35.00 a day to park. Staff was very professional and well trained. $3.00 for a Starbucks coffee is acceptable but $5.50 a cup for coffee in the cafe was way out of line.
    Genuine Expedia guest review
    Other trip
    Sep 17, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Recommend hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Hotel gave us everything we needed. Close to airport! Friendly staff and front desk was helpful! We recommend this hotel!
    Genuine Hotels.com guest review
    1 night romance trip in Sep 2012
    Scott
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      4.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    4 night business trip in Aug 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Comfortable stay close to O'Hare"

    • Cleanliness
      5.0
    • Service
      4.0
    • Comfort
      4.0
    • Condition
      5.0
    The rooms were beautiful and the bed very comfortable. I had forgotten my toothbrush and was surprised when, after waiting in line at the front desk for quite some time, I was informed that they were out but I could buy one at the gift shop. Didn't want to pay $5 for a toothbrush I was only going to use one night! I didn't use any of the facilities […] such as the gym and pool, so can't comment on those. If you need a hotel near the airport I would definitely recommend the Westin. Read more
    Genuine Hotels.com guest review
    3 night trip in Sep 2012
    Perla
    US

    The Westin O'Hare - Chicago
    3.0 / 5
    Good
    "Close to subway"

    • Cleanliness
      3.0
    • Service
      4.0
    • Comfort
      3.0
    • Condition
      2.0
    As previous reviewers have stated the hotel in general and specifically the rooms are worn and need to be updated
    Genuine Expedia guest review
    Other trip
    Sep 8, 2012
    Ron
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "hotel stay"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    it was a great experience
    Genuine Hotels.com guest review
    2 night trip in Aug 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "like my home"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Very nice hotel, the comfortable bed made me sleep very well. The shuttle is good too. I love it very much.
    Genuine Expedia guest review
    Other trip
    Sep 7, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Nice hotel but don't count on the free shuttle"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      5.0
    • Condition
      5.0
    Everything was lovely except that the shuttle from the airport, which we were told runs 24 hours a day, every 30 minutes, never came. We waited from12:30 until 1:15 a.m. after long flights and ultimately had to take a $22 cab ride to the hotel. In our exhaustion we didn't ask for a receipt. The gentleman on duty was very nice about it and promised to […] speak to the manager but in the morning a new person was at the desk, had no knowledge of our situation. When she called the manager, the manager refused to reimburse us because we had no receipt. The manager would not even come and speak with us face to face. For a hotel that wants to be considered high end, this is not the kind of service one expects. Read more
    Genuine Expedia guest review
    Other trip
    Sep 6, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Good but pricey"

    • Cleanliness
      5.0
    • Service
      3.0
    • Comfort
      4.0
    • Condition
      5.0
    Great hotel but there are some ridiculous charges for a suburban hotel. Parking $20 something, wifi $13, bottled water $4. Talk about being nickeled and dimed to death. Might expect that downtown but not the burbs.
    Genuine Hotels.com guest review
    1 night business trip in Aug 2012
    Mike
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent
    "Probably a better stay for business than pleasure"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    The visit was ok for the money...The music in the lobby was way too loud and I wondered what market research that was based on. Even very early in the morning and very late at night, the music in the lobby was above conversation tone...in my book a capitol NO NO. The rooms were quiet but the door closers were zero sum...always very loud each and every […] time other guests left or entered their rooms. The maid service was very friendly, professional, and accommodating. The breakfast bar, and restaurant service was excellent is to be expected in the Chicago area Read more
    Genuine Expedia guest review
    Other trip
    Sep 5, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    This guest did not leave a comment.
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Very Clean"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Nice place to stay, very spacious and on a convenient location. Lot of nice dinner places around area. Park and ride is walking distance
    Genuine Expedia guest review
    Other trip
    Sep 3, 2012
    A Traveller
    US

    The Westin O'Hare - Chicago
    4.0 / 5
    Excellent

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      4.0
    Everything about this hotel was great. The only minor complaint I have was the internet was a little expensive at $12 a day when several other comparable hotels have it for free. Besides that everything was great. Room was very comfortable and staff was very friendly. I used the hotel gym and it was great, large for a hotel gym and had everything I […] needed. Read more
    Genuine Hotels.com guest review
    1 night trip in Aug 2012
    Diana
    US

    The Westin O'Hare - Chicago
    5.0 / 5
    Outstanding
    "Good Hotel"

    • Cleanliness
      5.0
    • Service
      5.0
    • Comfort
      5.0
    • Condition
      5.0
    Good Hotel. Heavenly bed was, indeed, better than other hotel beds.
    Genuine Expedia guest review
    Other trip
    Sep 2, 2012
    Mike
    US
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