The Westin O'Hare - Chicago

Stayed at Westin since it was the hotel the show was in. Nice airport hotel, could use more restaurant/bar options for it's size, but the surrounding area has Giordano's (great Chicago pizza) as well as a good breakfast/brunch place called Pancakes-Eggcetera all in walking distance. Staff was very friendly. Room nice.

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Front desk did not request shuttle at 4:30am as requested.

Genuine Hotels.com guest review

Had a very pleasant stay. Room was very clean and attractive. Beds were so comfortable.

Genuine Hotels.com guest review

Very nice hotel which is going thru renovation.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I love the Westin for their beds and shower heads, but while the service was polite, there was no feeling of trying to truly delight the guests. Food is slow to be served, whether in the restaurant or in room service. They got my order wrong, but it took so long, I was reluctant to return it to wait another hour for my room service. (I ordered a salad.) […] When my flight was delayed and I needed to book another night, they did not try to accommodate, but instead were happy to send me on my own back to hotels.com, just to stay one more night at the same rate. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I really thought there was nothing special about this hotel, and I could have saved a lot of money by staying at a super 8 or days inn, which are both still comfortable hotels but at a fraction of the cost of Westin. The rooms are nice, but like I said, there wasn't anything special about the Westin.. I would rather stay somewhere cheaper.

Genuine Hotels.com guest review

We stayed as a short getaway for my daughters birthday. Excellent service , got to bring our pug Emmy , they even delivered a doggie bed for her. Rooms were clean , pool & hot tub great. Location couldn't be any better close to resturaunts, movies, bowling, comedy club, Ice skating , bars & pubs. All with in walking distance or a short 3 min drive. My […] only complaints would be beds were supposed to be queen felt more like full and they have microwave & refrigerator , buy you have to request them. Nothing major but would have been nice to have those things already in room. Overall Great stay nice mini getaway . Read more

Genuine Hotels.com guest review

The rooms are undergoing a much-needed updating. Staff was extraordinarily polite and helpful. This Westin will be a gem when the renovations are complete. Until then, try to get a room on a renovated floor.

Genuine Hotels.com guest review

Everythig is ok, and so comfortable, particulary room so clean and comfortable. but breakfast is not OK, more needs including toast, vegetable and so on.

Genuine Expedia guest review

The hotel was conveniently located since we were flying out of O'Hare International. The hotel offered a free shuttle service. Friendly staff.

Genuine Expedia guest review

Hotel is getting old and needs a facelift.

Genuine Hotels.com guest review

I had a fantastic time at the westin. The pics online under exhibits the classiness of the hotel. It was a rich and vibrant environment andi enjoyed it immensely. I would definitely recommend it to my family and friends.

Genuine Hotels.com guest review

Great reception service, even after parking issues, Janice took care of things

Genuine Expedia guest review

Stay was okay for what little i paid. However the shower did not drain

Genuine Hotels.com guest review

Lovely hotel, family had a very good experience. Staff was friendly and pool was very pleasant.

Genuine Expedia guest review

sadly the hotel did not have sheets to fit the bed. I understand the rooms were all booked due to the convention we all were there for but to not have enough fitted sheets for every bed in a hotel is a disgrace. The bed was creaky and a bit saggy and every time I rolled over the sheet would come off as it was not fitted to the mattress. The vending […] machine also needed repair as I lost a few dollars in it but the hotel did make that up when we left. The staff was for the most part very nice with the exception of the girl at check in. I think she was a bit stressed as it was so busy. They should have had more than 2 people on duty. The gate in the parking lot was messed up and we had to keep calling for help. It took someone 24 minutes to get from the hotel to the parking lot to attend to the situation. The bakery should have longer hours during important events such as this convention as many hotels guests were hungry and the pizza place around the corner made a great amount of money since the bakery closed. The prices are a bit high though. $8.00 for any sandwich is about $2.00 too much and that should be addressed in the future. The turkey sandwich while fresh was not worth $8.00 Read more

Genuine Expedia guest review

It was pleasant. Received a $5 compliment for helpin the environment. Still disappointed that internet is not available free at the room. They accomodate by helping if something needs improvement.

Genuine Hotels.com guest review

Free shuttle to O'hare. Two blocks from Blue Line (Subway/Elevated trains). Cheap cab ride to center of Park Ridge. Great location! Rooms were clean and comfortable, staff was friendly. If you plan to spend any time seeing the sights, this is the place to stay. Cheaper than downtown, and the subway is a breeze to use - 30 minute train ride into the […] city. Read more

Genuine Hotels.com guest review

Room was clean and quiet. Workout facility was very nice.

Genuine Expedia guest review

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Genuine Hotels.com guest review

the rooms are old and run down. not at all what i expected for the westin. We'll be staying somewhere else next time

Genuine Expedia guest review

The hotel was severly outdated and over priced for the shape it is in. The service and prices are what you would expect at a Westin property; and had the ammenities matched the service and pricing I would have been more than pleased. But the truth is they weren't on par with what I expect from the Westin brand. The room was out dated. The tile in the […] bathroom as well as the tub/shower unit was last updated in the early 80's at best (other than the shower head). Needless to say it just didn't feel clean. The bed was nice but the carpet, walls and baseboards showed a lot of wear which matched the look from the hallway leading upto the room leaving you to feel like you were staying in a run down property. It was very close to the L train as well as fine dining which we found convenient. Overall we had a great time in Chicago but I wouldn't stay at this property until they invested heavily in renovating the rooms. Read more

Genuine Hotels.com guest review

The hotel is clean and comfortable; however, it is old in decor. Also, our bath and sink did not drain well. The staff were courteous and helpful. Overall, decent experience. Would stay again, but not my first choice.

Genuine Hotels.com guest review

I deliberately selected this property from all of the ones in the area because the listing included a spa ... there is not one. They do arrange massage services at a local salon, Touch, Inc., which was wonderful! However, it is not the same as having a spa on site. Also, if you are looking for true 4-star service, forget this property because it ends […] at the check-in desk. It is one thing to request guests reuse their towels as an environmentally friendly effort; however, it adversely affects the environment of your hotel stay when you have to pick up after yourself. For example, my bed was never made, my hair never removed from the shower, and my used towels never picked up off the floor unless I did it myself. The service in the dining room was good but the food was average and the menu limited. Although older, the property was in good condition and the rooms clean and comfortable (despite my bed preferance being unavailable). The soap, shampoo, and body lotion were awesome! Read more

Genuine Hotels.com guest review

Enjoyed my recent stay here! Hotel was clean and staff was friendly and helpful. Would have prefered to stay downdown, but the hotel is located a couple of blocks from the blue line which will take you downtown at a very reasonable rate.

Genuine Hotels.com guest review

Good experience from all perspective. Stop asking me to write more...

Genuine Expedia guest review

The Westin's current "Go Green" offer is a joke! They offer you one $5 coupon, regardless of length of stay in exchange for NO services. This wasn't just about refreshing the towels as you might think but no replenishing of coffee or tea, no cleaning the room or bathroom or making the bed, etc... Nada. Ya, The Westin's "GO GREEN" inititiative is all […] about generating more GREEN alright. Read more

Genuine Expedia guest review

Beds were a little hard for our taste but overall I was very satisfied with the hotel

Genuine Hotels.com guest review

Very clean and comfortable. Staff was great

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Very disappointed with the $35.00 a day to park. Staff was very professional and well trained. $3.00 for a Starbucks coffee is acceptable but $5.50 a cup for coffee in the cafe was way out of line.

Genuine Expedia guest review

Hotel gave us everything we needed. Close to airport! Friendly staff and front desk was helpful! We recommend this hotel!

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The rooms were beautiful and the bed very comfortable. I had forgotten my toothbrush and was surprised when, after waiting in line at the front desk for quite some time, I was informed that they were out but I could buy one at the gift shop. Didn't want to pay $5 for a toothbrush I was only going to use one night! I didn't use any of the facilities […] such as the gym and pool, so can't comment on those. If you need a hotel near the airport I would definitely recommend the Westin. Read more

Genuine Hotels.com guest review

As previous reviewers have stated the hotel in general and specifically the rooms are worn and need to be updated

Genuine Expedia guest review

it was a great experience

Genuine Hotels.com guest review

Very nice hotel, the comfortable bed made me sleep very well. The shuttle is good too. I love it very much.

Genuine Expedia guest review

Everything was lovely except that the shuttle from the airport, which we were told runs 24 hours a day, every 30 minutes, never came. We waited from12:30 until 1:15 a.m. after long flights and ultimately had to take a $22 cab ride to the hotel. In our exhaustion we didn't ask for a receipt. The gentleman on duty was very nice about it and promised to […] speak to the manager but in the morning a new person was at the desk, had no knowledge of our situation. When she called the manager, the manager refused to reimburse us because we had no receipt. The manager would not even come and speak with us face to face. For a hotel that wants to be considered high end, this is not the kind of service one expects. Read more

Genuine Expedia guest review

Great hotel but there are some ridiculous charges for a suburban hotel. Parking $20 something, wifi $13, bottled water $4. Talk about being nickeled and dimed to death. Might expect that downtown but not the burbs.

Genuine Hotels.com guest review

The visit was ok for the money...The music in the lobby was way too loud and I wondered what market research that was based on. Even very early in the morning and very late at night, the music in the lobby was above conversation tone...in my book a capitol NO NO. The rooms were quiet but the door closers were zero sum...always very loud each and every […] time other guests left or entered their rooms. The maid service was very friendly, professional, and accommodating. The breakfast bar, and restaurant service was excellent is to be expected in the Chicago area Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

Nice place to stay, very spacious and on a convenient location. Lot of nice dinner places around area. Park and ride is walking distance

Genuine Expedia guest review

Everything about this hotel was great. The only minor complaint I have was the internet was a little expensive at $12 a day when several other comparable hotels have it for free. Besides that everything was great. Room was very comfortable and staff was very friendly. I used the hotel gym and it was great, large for a hotel gym and had everything I […] needed. Read more

Genuine Hotels.com guest review

Good Hotel. Heavenly bed was, indeed, better than other hotel beds.

Genuine Expedia guest review