All hotels in Ottawa, Ontario, Canada
1 room, 2 adults
You can collect Hotels.com® Rewards nights here11 Colonel By Dr, Ottawa, ON, K1N 9H4, Canada, ‏‎800-491-6126
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4.4 / 5Excellent

Score breakdown (from 387 reviews)

Average rating for:

  • Cleanliness
    4.5
  • Service
    4.4
  • Comfort
    4.5
  • Condition
    4.4
  • Neighborhood
    4.7

The following English reviews were posted by hotels.com guests from other countries:

5.0 / 5Outstanding
"Spectacular Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Right downtown. Wonderful views. Super clean. Stay here once a month. LOVE IT.
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nice hotel in the city of Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The best place to stay if you have to visit Ottawa. It is at the city centre and very convenient. Best room is 2117. I highly recommend it. Enjoy your stay!
Genuine Expedia guest review
Other trip Nov 19, 2014
Cliente
CA
5.0 / 5Outstanding
"Excellent hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very enjoyable. Your pet friendly-ness is above and beyond - you made us all feel welcome! The staff was also exceptionally nice and helpful. Thank you for that, my dog and I will be sticking to the Westin everywhere we go.
Genuine Hotels.com guest review
1 night family trip Nov 9, 2014
Ingrid
CA
4.0 / 5Excellent
"Check your bill before you leave!!!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
They messed up my bill and charged me for the valet parking but I never used that service. Then they over charged me by $30 on an item I ordered for room service. When i told the person at the desk, she told me that they charged me the right price so had to go back up to my room to get the menu and bring it back to her. Also not enough hot water to take my shower in thw morning.
Genuine Expedia guest review
Other trip Nov 3, 2014
A Traveler
CA
2.0 / 5Fair
"A little tired"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    4.0
  • Neighborhood
    -
The lobby was quite nice and the elevators were efficient. The room however, was somewhat tired. A ho-hum television, heating/air conditioning control didn't function. The bathroom is dated, the drinking glasses were dirty. It had the feeling of "unclean".
Genuine Expedia guest review
Other trip Nov 3, 2014
Munroe
CA
5.0 / 5Outstanding
"No Stress"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very comfortable, close to everything, and also quiet if you want to relax
Genuine Hotels.com guest review
1 night business trip Oct 24, 2014
M Dacosta
CA
5.0 / 5Outstanding
"excellent area connected to a big shopping centre"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
enjoyed our stay with the family . they offered us free internet for both rooms. very clean and quite. walking distance to all attractions. very helpful staff definitely I will stay again.
Genuine Expedia guest review
Other trip Oct 22, 2014
A Traveler
CA
4.0 / 5Excellent
"Nice but..."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    2.0
Nice room, nice staff. Having to pay for internet...not good. Having to pay extra for parking....not good. The building is attached to adjacent amenities like the conference centre and the Rideau Centre which is handy but tough to figure out at first. Just getting outside and walking on the street was hard due to construction.
Genuine Hotels.com guest review
1 night business trip Oct 14, 2014
A Traveler
CA
5.0 / 5Outstanding
"weekend get away"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff so helpful with directions , smiles on their faces at all times. I stood outside for a while and the valet gentleman were great with the guests, polite helpful and spoke both French and English. The location is amazing you are in walking distant from all the main attractions. You can see your hotel from where ever you are , so you can't get lost.
Genuine Expedia guest review
Other trip Oct 14, 2014
filomena
CA
4.0 / 5Excellent
"Nice hotel and close to everything."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was great from the staff to hotel except for the terrible elevator system.
Genuine Expedia guest review
Other trip Oct 13, 2014
TDK
CA
4.0 / 5Excellent
"GOHBA Awards Gala"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was nice. Beautiful hotel in a great convenient location. Can't believe that wi-fi in the rooms is an added cost. Seriously? This is the first hotel of any caliber that there was a charge for this service. Sure, it's free in the lobby, but who wants to run down to the lobby first thing in the morning to check e-mail. Otherwise, all was quite nice.
Genuine Hotels.com guest review
1 night business trip Oct 3, 2014
Tim
CA
5.0 / 5Outstanding
"Reunion Trip"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
rooms were ready, valet service of the car was excellent, and staff very helpful on travel and directions highly recommend the hotel
Genuine Expedia guest review
Other trip Sep 28, 2014
Sandy
CA
3.0 / 5Good
"Must be the location"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Expected more for the rate nothing special about anything
Genuine Expedia guest review
Other trip Sep 22, 2014
Joesbeans
CA
5.0 / 5Outstanding
"Nice, brite room, great view, clean comfotable bed"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I came early and was able to chech in shortly after 9 am, the room was great, room service good, breakfast was huge and tasted good, too.
Genuine Expedia guest review
Other trip Sep 22, 2014
dj
CA
5.0 / 5Outstanding
"Comforts of home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent. One of the most quietest hotels we have stayed in downtown Ottawa
Genuine Hotels.com guest review
2 night trip Aug 31, 2014
Jackie
CA
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Overall excellent. Would have preferred 1 bed vs 2 doubles This wasn't mentioned during check in. Nearby construction resulting in sidewalk closure a hassle esp to access downtown. Room itself wonderfully clean and loved the huge windows! Thank you!
Genuine Hotels.com guest review
1 night trip Aug 31, 2014
A Traveler
CA
5.0 / 5Outstanding
"Anniversary Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I booked this hotel as part of a surprise getaway for our anniversary. The location is perfect. It's walking distance to the Parliament Buildings and Byward Market. It is connected to the Rideau Centre so you can park underground at the mall...the parking is shared. When we checked it we mentioned it was our Anniversary and were upgraded to a room with a view of The Hill at no extra cost. We took a can to TD Place for a football game. It cost only $ 10 & was a short 10 min drive. After dinner at the Byward Market we returned to our room to find a chilled bottle of wine and truffles waiting for us :)
Genuine Hotels.com guest review
1 night romance trip Aug 24, 2014
A Traveler
CA
3.0 / 5Good
"Rooms need updating!"
  • Cleanliness
    1.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
Beds need replacing and room very dusty. Bathroom dated.
Genuine Expedia guest review
Other trip Sep 2, 2014
Well travelled
GB
4.0 / 5Excellent
"Nice hotel, close to all amenities downtown"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Got there late, Valet parking was a zoo but taken care of quickly as was checkin.
Genuine Expedia guest review
Other trip Sep 2, 2014
A Traveler
CA
2.0 / 5Fair
"Beautiful exterior and that's it!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
We stayed for two nights...the exterior of the hotel is beautiful. The lobby furniture has seen better days and the rooms are large and in desperate need of being updated. I understand the elegance of yester year....but the furniture needs to reflect the period and the elegance of that period. Not dated and in need of an extreme cleaning!
Genuine Expedia guest review
Other trip Sep 1, 2014
A Traveler
CA
5.0 / 5Outstanding
"Good night sleep"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Very comfortable stay as usual. Would definitely go back!
Genuine Hotels.com guest review
1 night trip Aug 30, 2014
JG
CA
5.0 / 5Outstanding
"They aim to please"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
When booking and checking out the staff were very friendly. No matter how long it took, they were always top drawer.
Genuine Expedia guest review
Other trip Aug 30, 2014
Fred
CA
3.0 / 5Good
"Good room and excellent location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Have stayed here many times before, but noticed that it is not the 5 star hotel it used to be. We really miss dinner at Daly's which is now only for breakfast. Shame to waste such a beautiful space at dinnertime.
Genuine Expedia guest review
Other trip Aug 30, 2014
Robert
CA
5.0 / 5Outstanding
"very nice hotel, great bed, nice location, great 1"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
very nice hotel, great bed, nice location, great service, nice staff
Genuine Expedia guest review
Other trip Aug 28, 2014
len
CA
4.0 / 5Excellent
"Getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
The hotel staff and the room were fantastic, however the shower ceiling was peeling and the plumbing is very loud. Wasn't there to enjoy the rest of the facilities but overall it was a great experience.
Genuine Expedia guest review
Other trip Aug 24, 2014
A Traveler
CA
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This hotel was great, located within 10 minutes of all major attractions in Ottawa.
Genuine Hotels.com guest review
1 night family trip Aug 10, 2014
Skangy
CA
4.0 / 5Excellent
"expensive & had more for parking & internet"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Good location, but expensive and had to pay extra for parking and internet. We went out in the morning and returned at 1 p.m. expecting our room to be made up. They don't clean the rooms until 2 to 3 p.m! We were attending a wedding and needed to get ready....called for clean towels...3 times and never got them!! Eventually went into the hall and took them from the maids cart.
Genuine Expedia guest review
Other trip Aug 9, 2014
Corinna
CA
3.0 / 5Good
"Construction. Difficult to get to."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Construction near the entrance made it difficult to access. Fire alarm woke use up in the morning. No emergency.
Genuine Expedia guest review
Other trip Aug 7, 2014
A Traveler
CA
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great Location and Easy access to lot of offices and govt. buildings, resturants and shopping.
Genuine Hotels.com guest review
3 night business trip Jul 30, 2014
Sam
CA
5.0 / 5Outstanding
"Awesome Location, Awesome Service"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The hotel was a five minute walk from everywhere I needed to be, the room was very clean and comfortable and Andrew at the concierge desk was extremely helpful and caring.
Genuine Hotels.com guest review
2 night business trip Jul 31, 2014
A Traveler
CA
5.0 / 5Outstanding
"nice hotel close to university of Ottawa."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
it was my first time in Ottawa. I like your hotel it is very close to down town very clean and nice service. I wile recommended to my friends and my self for the future.
Genuine Expedia guest review
Other trip Aug 5, 2014
alicia
CA
5.0 / 5Outstanding
"hard to find better"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
modern, clean, large rooms and steps to all the downtown attractions. staff were as friendly and helpful as I have ever experienced in 50 years of travel
Genuine Hotels.com guest review
1 night trip Aug 1, 2014
A Traveler
CA
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Due to my career, I stay in hotels world wide; this is the first hotel I've ever stayed at where I was charged for internet. While the hotel itself is excellent, I think it totally ridiculous to be charged for that and parking.
Genuine Hotels.com guest review
4 night trip Jul 25, 2014
A Traveler
CA
5.0 / 5Outstanding
"Perfect location. Can walk to everything downtown."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Best experience at any hotel ever. What made it so special was the young man at the front desk called Max. When I went to register he chatted with me and found out that it was my husbands birthday and because I had booked through Expedia I did not realize that instead of a king bed I was getting 2 twin beds. Max then upgraded me to a king, he made everything go very smoothly. Our room was very nice. We went out shopping for a little while and when we came back we found a tray with a beautiful plate and on it was a piece of cheese cake with fresh berries and written on the plate was happy birthday. The tray also contained a bottle of sparkling water and a birthday card personally written by Max at the front desk. Thanks Max you made our day.
Genuine Expedia guest review
Other trip Aug 3, 2014
Gisele
CA
2.0 / 5Fair
"No thrilled at all"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Despite the fact the I booked a king size bed room, I was told my booking was for a room with two double beds. When questioned, they said that it is because I booked with expedia, "when you book on line they said, you end wit the rooms that no one wants" you should have booked with us we would have matched the price and you would have ended with the room that you want. I felt I was being punished for booking with Expedia, I got a room over looking air-conditioning ducts and air handling units.
Genuine Expedia guest review
Other trip Aug 1, 2014
A Traveler
CA
3.0 / 5Good
"close to downtown"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I was there for work, did not have too much time to get around. but area is nice
Genuine Expedia guest review
Other trip Jul 31, 2014
Kevin
CA
5.0 / 5Outstanding
"Great hotel & amenities close by."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Fantastic stay once again. We will always come again.
Genuine Expedia guest review
Other trip Jul 29, 2014
H & R
CA
4.0 / 5Excellent
"Nice hotel close to the Market"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Great location, standard clean room, comfortable beds
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
CA
4.0 / 5Excellent
"Business Stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Recently renovated. Great location to downtown and federal offices. Comfortable rooms. Above average staff.
Genuine Expedia guest review
Other trip Jul 26, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great central location in downtown Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I love the connecting shopping mall and short walk to Byward Market Square.
Genuine Expedia guest review
Other trip Jul 22, 2014
Cheryl
CA
4.0 / 5Excellent
"Great Palce to Stay!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The Westin is a nice hotel located next to Parliament buildings, Byward Market and Rideau Canal. Rooms were clean and recently updated. Hotel lobby bar is very good. My only complaint, if you self park, plan on walking for 15 minutes to get back to the hotel. Nearby parking is always full. However, would for sure go back.
Genuine Expedia guest review
Other trip Jul 14, 2014
Topper
CA
4.0 / 5Excellent
"Very comfortable and the staff were accomodating."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
very nice. the room was very comfortable and clean.
Genuine Expedia guest review
Other trip Jul 14, 2014
A Traveler
CA
4.0 / 5Excellent
"Excellent hotel in downtown Ottawa."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel. Excellent staff. Too much noise in hallway.
Genuine Expedia guest review
Other trip Jul 13, 2014
A Traveler
CA
5.0 / 5Outstanding
"perfect place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I highly recommend this place. location location location. it may be a bit more pricey, but worth it.
Genuine Hotels.com guest review
1 night family trip Jun 27, 2014
A Traveler
CA
5.0 / 5Outstanding
"Weekend away in Ottawa"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Memorial experience with staying at the Westin Ottawa Downtown Took a trip to Burritts Rapids an hour south east of Ottawa where my family orginated Staying in Ottawa added to the experience
Genuine Expedia guest review
Other trip Jun 23, 2014
A Traveler
CA
4.0 / 5Excellent
"Hotel in the middle of downtown Ottawa"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Front desk service was good after the line was sorted out. A bit of confusion with several of us in no apparent line and the preferred customers just stepping up in front of us. Staff was friendly and efficient. We were only there overnight. Also was told 3 different scenarios for a late check out. 1) no charge till 1 pm 2) $50 till 1pm 3) $100 till 1pm. Might want to get your stories straight on that.
Genuine Expedia guest review
Other trip Jun 11, 2014
ml
CA
5.0 / 5Outstanding
"BEAUTIFUL !!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had an excellent stay!!!! The staff had been very accommodating, kind and helpful in every way possible. The room was very clean with a Beautiful view .We had Beautiful Breakfast in the morning.
Genuine Expedia guest review
Other trip Jun 1, 2014
A Traveler
CA
4.0 / 5Excellent
"Great location overlooking the Rideau Canal."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We loved the easy access to the various museums, the Rideau Canal, the historic Byward Market and great restaurants and entertainment.
Genuine Expedia guest review
Other trip Jun 1, 2014
Thorswitch
CA
5.0 / 5Outstanding
"Close to must-see sights"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Wonderful hotel. Clean, modern. Excellent location.
Genuine Hotels.com guest review
1 night trip May 22, 2014
A Traveler
CA
4.0 / 5Excellent
"Fantastic Location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Have spent many weekends in Ottawa but this is our first stay at the Westin. Fantastic location - easy walking distance to everything you may want to see in our nation's capital.
Genuine Expedia guest review
Other trip May 25, 2014
A Traveler
CA
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