"Beautiful exterior and that's it!"
We stayed for two nights...the exterior of the hotel is beautiful. The lobby furniture has seen better days and the rooms are large and in desperate need of being updated. I understand the elegance of yester year....but the furniture needs to reflect the period and the elegance of that period. Not dated and in need of an extreme cleaning!Genuine Expedia guest review
"Good night sleep"
Very comfortable stay as usual. Would definitely go back!Genuine Hotels.com guest review
"They aim to please"
When booking and checking out the staff were very friendly. No matter how long it took, they were always top drawer.Genuine Expedia guest review
"Good room and excellent location"
Have stayed here many times before, but noticed that it is not the 5 star hotel it used to be. We really miss dinner at Daly's which is now only for breakfast. Shame to waste such a beautiful space at dinnertime.Genuine Expedia guest review
"very nice hotel, great bed, nice location, great 1"
very nice hotel, great bed, nice location, great service, nice staffGenuine Expedia guest review
The hotel staff and the room were fantastic, however the shower ceiling was peeling and the plumbing is very loud. Wasn't there to enjoy the rest of the facilities but overall it was a great experience.Genuine Expedia guest review
This hotel was great, located within 10 minutes of all major attractions in Ottawa.Genuine Hotels.com guest review
"expensive & had more for parking & internet"
Good location, but expensive and had to pay extra for parking and internet. We went out in the morning and returned at 1 p.m. expecting our room to be made up. They don't clean the rooms until 2 to 3 p.m! We were attending a wedding and needed to get ready....called for clean towels...3 times and never got them!! Eventually went into the hall and took […] them from the maids cart. Read moreGenuine Expedia guest review
"Construction. Difficult to get to."
Construction near the entrance made it difficult to access. Fire alarm woke use up in the morning. No emergency.Genuine Expedia guest review
Great Location and Easy access to lot of offices and govt. buildings, resturants and shopping.Genuine Hotels.com guest review
"Awesome Location, Awesome Service"
The hotel was a five minute walk from everywhere I needed to be, the room was very clean and comfortable and Andrew at the concierge desk was extremely helpful and caring.Genuine Hotels.com guest review
"nice hotel close to university of Ottawa."
it was my first time in Ottawa. I like your hotel it is very close to down town very clean and nice service. I wile recommended to my friends and my self for the future.Genuine Expedia guest review
"hard to find better"
modern, clean, large rooms and steps to all the downtown attractions. staff were as friendly and helpful as I have ever experienced in 50 years of travelGenuine Hotels.com guest review
Due to my career, I stay in hotels world wide; this is the first hotel I've ever stayed at where I was charged for internet. While the hotel itself is excellent, I think it totally ridiculous to be charged for that and parking.Genuine Hotels.com guest review
"Perfect location. Can walk to everything downtown."
Best experience at any hotel ever. What made it so special was the young man at the front desk called Max. When I went to register he chatted with me and found out that it was my husbands birthday and because I had booked through Expedia I did not realize that instead of a king bed I was getting 2 twin beds. Max then upgraded me to a king, he made everything […] go very smoothly. Our room was very nice. We went out shopping for a little while and when we came back we found a tray with a beautiful plate and on it was a piece of cheese cake with fresh berries and written on the plate was happy birthday. The tray also contained a bottle of sparkling water and a birthday card personally written by Max at the front desk. Thanks Max you made our day. Read moreGenuine Expedia guest review
"No thrilled at all"
Despite the fact the I booked a king size bed room, I was told my booking was for a room with two double beds. When questioned, they said that it is because I booked with expedia, "when you book on line they said, you end wit the rooms that no one wants" you should have booked with us we would have matched the price and you would have ended with the […] room that you want. I felt I was being punished for booking with Expedia, I got a room over looking air-conditioning ducts and air handling units. Read moreGenuine Expedia guest review
"close to downtown"
I was there for work, did not have too much time to get around. but area is niceGenuine Expedia guest review
"Great hotel & amenities close by."
Fantastic stay once again. We will always come again.Genuine Expedia guest review
"Nice hotel close to the Market"
Great location, standard clean room, comfortable bedsGenuine Expedia guest review
Recently renovated. Great location to downtown and federal offices. Comfortable rooms. Above average staff.Genuine Expedia guest review
"Great central location in downtown Ottawa"
I love the connecting shopping mall and short walk to Byward Market Square.Genuine Expedia guest review
"Great Palce to Stay!"
The Westin is a nice hotel located next to Parliament buildings, Byward Market and Rideau Canal. Rooms were clean and recently updated. Hotel lobby bar is very good. My only complaint, if you self park, plan on walking for 15 minutes to get back to the hotel. Nearby parking is always full. However, would for sure go back.Genuine Expedia guest review
"Very comfortable and the staff were accomodating."
very nice. the room was very comfortable and clean.Genuine Expedia guest review
"Excellent hotel in downtown Ottawa."
Great hotel. Excellent staff. Too much noise in hallway.Genuine Expedia guest review
"perfect place to stay"
I highly recommend this place. location location location. it may be a bit more pricey, but worth it.Genuine Hotels.com guest review
"Weekend away in Ottawa"
Memorial experience with staying at the Westin Ottawa Downtown Took a trip to Burritts Rapids an hour south east of Ottawa where my family orginated Staying in Ottawa added to the experienceGenuine Expedia guest review
"Hotel in the middle of downtown Ottawa"
Front desk service was good after the line was sorted out. A bit of confusion with several of us in no apparent line and the preferred customers just stepping up in front of us. Staff was friendly and efficient. We were only there overnight. Also was told 3 different scenarios for a late check out. 1) no charge till 1 pm 2) $50 till 1pm 3) $100 till […] 1pm. Might want to get your stories straight on that. Read moreGenuine Expedia guest review
I had an excellent stay!!!! The staff had been very accommodating, kind and helpful in every way possible. The room was very clean with a Beautiful view .We had Beautiful Breakfast in the morning.Genuine Expedia guest review
"Great location overlooking the Rideau Canal."
We loved the easy access to the various museums, the Rideau Canal, the historic Byward Market and great restaurants and entertainment.Genuine Expedia guest review
"Close to must-see sights"
Wonderful hotel. Clean, modern. Excellent location.Genuine Hotels.com guest review
Have spent many weekends in Ottawa but this is our first stay at the Westin. Fantastic location - easy walking distance to everything you may want to see in our nation's capital.Genuine Expedia guest review
Walk to Parliament and all nearby attractions. Hotel a bit expensive for a lower floor with a rooftop view.Genuine Expedia guest review
"In the Heart of Ottawa"
We had a very enjoyable weekend. Parking was easy (I HATE valet parking or places where I cannot access my car.....) I would love to see free wireless in all hotels now in this day and age. Perhaps an opportunity to upgrade to a higher speed for a small fee but it's almost 'cheeky' to add an additional charge for basic wireless - especially in a hotel […] of this caliber! Read moreGenuine Hotels.com guest review
"Hotel Location/Friendly Staff"
Ideally located in downtown; minutes walk to Parliament and ByWard Market. Friendly staff.Genuine Hotels.com guest review
"Nice hotel near the parliment buildings"
Asked for rooms away from the elevator; was told that the rooms were away from the elevator. Got rooms 2 doors and 3 doors from the elevator.Genuine Expedia guest review
"This was an excellent hotel."
There was only problem. The air conditioning would not switch off. Dropped temperature down to 16 degrees. Called for help and technician arrived in 5 minutes. Adjusted the unit and it was all OK. Problem was new style thermostat had recently been installed and was confusing. Excellent service and all staff very helpful. Location is perfect, very close […] to good restaurants and the market. Parking can be a problem. If the plan is to go in and out use the hotel parking for $30 with in and out privileges. If stopping without going out the adjacent mall parking is only $20 per day. Read moreGenuine Expedia guest review
"Poor experience. Dirty room."
Dirty towels And dirty room. Poor service. Front desk agent should be more professional. Room service food was very slow and late with no warning. didnt receive what ordered or proper utensils. Unused moisturizer in the bathroom would be nice and towels that don't have dirt/ marks. So would: A bed that doesn't have long hair from previous guest on it. […] Also a room that isn't the temperature of an ice box upon entering. Staff that say they will clean and help actually be of the word. All would make the hotel better Read moreGenuine Hotels.com guest review
"Had An Enjoyable Stay"
The Westin Downtown was a pleasant 1 night stay for me. The beds we're cozy and comfortable. The staff were AMAZING. Went above and beyond. The lobby had a lovely fresh scent that I just loved every time I walked through it or sat down. I'd definitely stay at The Westin again.Genuine Hotels.com guest review
Awesome location ,but the rooms were very noisy....could hear the rooms next door...TV's and the bathrooms very noisyGenuine Hotels.com guest review
"Overall great - parking a problem"
Overall, the staff, room and amenties were great. I was pleasantly suprised. However if you are driving and parking at the hotel take note that there is no "in and out" parking unless you pay for valet parking each day. The parking lot is shared with the major downtown shopping complex so finding a spot at times can be difficult. Also found it odd that […] the pool was only open until 10pm and not 11pm. Read moreGenuine Hotels.com guest review
It's the best place to relax and enjoy down town Ottawa and the canal.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Excellent central location for city break."
Hotel ideally located for City break in Ottawa. Walking distance to almost all attractions. Ottawa is a very friendly and welcoming city to visit. Really good selection of restaurants within a stones throw.Genuine Expedia guest review
This hotel is a great location connected to the Rideau Centre. The rooms are average....feels a bit worn out...however the beds are super comfy. This hotel is fine..I would not pay big bucks to stay here though. Loved that the staff placed Easter eggs outside our door for the kids on Easter Sunday morning...very special touch. Thank you!!Genuine Expedia guest review
WHEN VISITING OTTAWA I WILL ONLY STAY HERE...................................Genuine Expedia guest review
The service was fantastic! I really liked the idea the hotel has with the elevators. You will have to stay there to see what I am talking about. The rooms were very clean. The hotel was in a great location for me to go to the market,,restaurants and see sites. pool was great too.Genuine Hotels.com guest review
"Good hotel except for poor quality of servie"
First below average rating due to poor quality of service upon arrival. I've always had internet service included globally from Westin hotels from a corporate rate/benefit however the rep refused to listen or acknowledge my points. I conceded on the basis it was late and just needed to check in for a morning meeting.Genuine Hotels.com guest review
"Room Was Dirty"
Bathroom was neat, but dirty, similarly the bedroom was neatly prepared....but, the carpet was obviously not vacuumed with debris easily seen in the day light. Took some pics, showed front desk staff at checkout. I didn't ask for any discounts or consideration.....and they offered very little. Less than impressive when staying at a Westin property.Genuine Expedia guest review
it was wonderfulGenuine Hotels.com guest review
Close to Parliament Hill; Byward Market and attached to Rideau Centre shopping mall. Decent lobby bar with good service. Didn't spend much time here, but beds were comfy and room was a good size on 22nd floor. Changing channels on TV is SUPER slow. No idea why, but it was annoying. And one garbage can had not been emptied from previous guests. Looked […] like everything else had been cleaned...we hope. Read moreGenuine Hotels.com guest review
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