"Had An Enjoyable Stay"
The Westin Downtown was a pleasant 1 night stay for me. The beds we're cozy and comfortable. The staff were AMAZING. Went above and beyond. The lobby had a lovely fresh scent that I just loved every time I walked through it or sat down. I'd definitely stay at The Westin again.Genuine Hotels.com guest review
Awesome location ,but the rooms were very noisy....could hear the rooms next door...TV's and the bathrooms very noisyGenuine Hotels.com guest review
"Overall great - parking a problem"
Overall, the staff, room and amenties were great. I was pleasantly suprised. However if you are driving and parking at the hotel take note that there is no "in and out" parking unless you pay for valet parking each day. The parking lot is shared with the major downtown shopping complex so finding a spot at times can be difficult. Also found it odd that […] the pool was only open until 10pm and not 11pm. Read moreGenuine Hotels.com guest review
It's the best place to relax and enjoy down town Ottawa and the canal.Genuine Hotels.com guest review
greatGenuine Hotels.com guest review
"Excellent central location for city break."
Hotel ideally located for City break in Ottawa. Walking distance to almost all attractions. Ottawa is a very friendly and welcoming city to visit. Really good selection of restaurants within a stones throw.Genuine Expedia guest review
This hotel is a great location connected to the Rideau Centre. The rooms are average....feels a bit worn out...however the beds are super comfy. This hotel is fine..I would not pay big bucks to stay here though. Loved that the staff placed Easter eggs outside our door for the kids on Easter Sunday morning...very special touch. Thank you!!Genuine Expedia guest review
WHEN VISITING OTTAWA I WILL ONLY STAY HERE...................................Genuine Expedia guest review
The service was fantastic! I really liked the idea the hotel has with the elevators. You will have to stay there to see what I am talking about. The rooms were very clean. The hotel was in a great location for me to go to the market,,restaurants and see sites. pool was great too.Genuine Hotels.com guest review
"Good hotel except for poor quality of servie"
First below average rating due to poor quality of service upon arrival. I've always had internet service included globally from Westin hotels from a corporate rate/benefit however the rep refused to listen or acknowledge my points. I conceded on the basis it was late and just needed to check in for a morning meeting.Genuine Hotels.com guest review
"Room Was Dirty"
Bathroom was neat, but dirty, similarly the bedroom was neatly prepared....but, the carpet was obviously not vacuumed with debris easily seen in the day light. Took some pics, showed front desk staff at checkout. I didn't ask for any discounts or consideration.....and they offered very little. Less than impressive when staying at a Westin property.Genuine Expedia guest review
it was wonderfulGenuine Hotels.com guest review
Close to Parliament Hill; Byward Market and attached to Rideau Centre shopping mall. Decent lobby bar with good service. Didn't spend much time here, but beds were comfy and room was a good size on 22nd floor. Changing channels on TV is SUPER slow. No idea why, but it was annoying. And one garbage can had not been emptied from previous guests. Looked […] like everything else had been cleaned...we hope. Read moreGenuine Hotels.com guest review
"nice rooms, good location"
easy to get to, clean rooms, nice staff good breakfast, good wifi, if you are an Starwood memberGenuine Expedia guest review
"I really like this hotel it is my favorite"
Awesome! The hotel staff were very helpful and couldn't do enough to make my stay comfortable.Genuine Expedia guest review
"Nice staff, disastrous elevator concept"
Very friendly, knowledgable and nice staff, excellent location, huge windows with great views. Silliest elevator concept I've ever seen all over the world.Genuine Expedia guest review
"Very comfortable and well situated."
We were very pleasantly surprised with our stay at the Westin. The staff was very knowledgeable and extraordinarily friendly. The hotel is within walking distance of just about everything in Ottawa - it was a dream to get to and from the market & skating on the canal. Shopping in the Rideau Center is steps away! Of all of the hotels we have visited […] the beds at the Westin are by far the most comfortable. We will return. Read moreGenuine Expedia guest review
Room check in was seamless and FD agents were efficient and helpful.Concierge was extrememly helpful and his assitance was greatly appreciated as were the bell desk. Room was comforatble adn clean, although noisy.Genuine Hotels.com guest review
My experiance was good and the bed was very comfortableGenuine Expedia guest review
The room was nicely appointed and the staff at check-in was great. Was very disappointed with the bathroom cleanliness when I went to take a shower. Short black hair was everywhere and I had to rinse it myself before I could even step in it. It was disgusting. It makes you wonder if this is clean when you can actually see it how clean are the other […] things in the room. Read moreGenuine Expedia guest review
It was great. The only problem was the service at the restaurant. We thought it was not quick enough when the restaurant barely had any customers at the time.Genuine Hotels.com guest review
"Lovely location and staff"
Really enjoyed my stay here. location was very close to ice skate rental to skate the canal. amazing time.Genuine Expedia guest review
"Great location - view of parliament and near marke"
Particularly great staff - exceeded our expectations and helped w transport. Since we were a family of 5, they gave us a lift to our dinner! Very much appreciated and above expectations - esp the manager named ashleyGenuine Expedia guest review
Overall it was a good stay, the positives are way too many like the room size, the cleanliness, the location, the pool, the gym, the view..etc. The negatives are: extremely long lines on check in, smaller loby than expected and bad milk (half and half) with the in room coffee.Genuine Hotels.com guest review
I really enjoyed my stay at the westin Ottawa. The view was amazing, and the concierge was extremely helpful and friendly.Genuine Hotels.com guest review
"walking distance to everything"
First time visit to Ottawa and this hotel was the perfect spot. You don't have to step outside to go to a mall. How convenient is that. Walking distance to other shops and resteraunts and Parliament building close by.Genuine Expedia guest review
Response by The Westin Ottawa Dear Peter, Thank you for your comments. It's great to hear that you enjoyed your first visit to Ottawa, and your stay at The Westin. I look forward to welcoming you back again when your travels bring you to Ottawa. Be well, John J General Manager
"Very central to main sites!"
Great hotel with nice amenities and conveniently located within Rideau mallGenuine Expedia guest review
Amazing hotel in a great location. The room had an amazing view, while the staff were very helpful. The bathroom door was stupidly designed, but everything else was great.Genuine Hotels.com guest review
"Rooms really noisy"
We can hear what other people were talking about around the floor. No lock on the bathroom. Really disapponting hotelGenuine Hotels.com guest review
Response by The Westin Ottawa Dear guest, Thank you for your comments. I apologize that you were disturbed by other guests during your stay. In the future, I would encourage you to request a room at the end of the hall to minimize floor noise. Our washroom doors do not have locks; I apologize if this is not to your liking, however this is one of our safety and security guidelines. Be well, John J General Manager
"Central location for winter travelling with kids"
Overall, we're quite satisfied with our stay. A little disappointed when we checked in with our reservation in the evening. We were offered 2 double beds instead of 1 king bed which was on our reservation. In the end, this was corrected. We had a pleasant stay.Genuine Hotels.com guest review
"Connected to a nice mall"
This was the second time I stayed here because I was pleased with my first visitGenuine Expedia guest review
Wonderful stay. Appreciated upgrade to our room. Fantastic view !Genuine Expedia guest review
this is a very posh hotel with great service and very close to all the downtown attractions. The restaurant was pricey, but very worthwhile. We thoroughly enjoyed our stay.Genuine Hotels.com guest review
Because the Hotel has leased out the dining room business, they are limited in what they can serve with room service. I ordered a cocktail from room service and was told they could not serve anything except wine and beer. A glass of modest wine delivered to the room was 2x the cost of a bottle at the LCBO. Valet parking was very expensive.Genuine Hotels.com guest review
"The service was terrible"
Service was terrible, took them 45 min before they could change the coffee machine that wasn't working in the room.Genuine Hotels.com guest review
Our 50th. Anniversary provided excellent service from all staff, and excellent access to downtown shopping and restaurants, plus a great winter view of Confederation Square and Parliament buildings.Genuine Expedia guest review
we booked a king room and was given 2 doubles, so we upraded for an extra fee.Genuine Expedia guest review
Very very pleasant. Clean, great location and overall very convenient.Genuine Expedia guest review
"Nice hotel in downtown Ottawa"
Description of guest / room amenities differs from what is actually offered. Contact hotel to verify. Business centre contracted out to 3rd party. $8 for 15min of computer use. In-room wi-fi is not complimentary.Genuine Expedia guest review
"Fabulous Weekend Getaway"
We had a great trip to Ottawa this past weekend. My husband was there for a business meeting so I tagged along. The staff at the Westin were helpful and friendly. Our room was fantastic, spacious and clean, comfortable bed and pillows. There were only 2 negatives, the elevators Sunday morning were having issues and we waited over 20 minutes to get downstairs […] and we had a flight to catch, not so great. Also, we had a room that had an adjoining door and you could really hear the people in the next room. Other than that the location was great, being attached to the mall was great and the staff was very friendly. We would definitely stay here again. Read moreGenuine Expedia guest review
"Holiday with my granddaughter"
An outstanding experience! We upgraded to a junior suite and the accommodation was superb! The door person chatted with my granddaughter - the check-in staff offered a late check out - room service (both food and staff) were great - the pool was clean and inviting. We'll come back during Winter Break!Genuine Expedia guest review
"Good hotel for both business and total relaxation"
A positive stay. However your rates for my communication are beyond my justification. To have approval for a return stay I must have an efficient total WiFi access for the entire hotel and that access be complimentary. Second I need complimentary phone service ie no charge local calling and credit card calling.Genuine Expedia guest review
"excellent stay and very central"
hotel staff were excellent. hotel central and very clean. I will stay again.Genuine Expedia guest review
Nice hotel, excellent location. The staff were helpful and friendly.Genuine Expedia guest review
"Close to most areas in the City of Ottawa"
The bed was not comfortable - heavy blankets which were sort of hard and pillows weren't comfortable.Genuine Expedia guest review
"among the best. close to everything."
It was a fast check in. I do not know if expedia or the staff that put us on the 21st floor. The wi-fi was not free but this was available at the Convention center. after the sessions we walked along the canal and to the shopping centers and to the Parliament building and surrounding areas.Genuine Expedia guest review
Response by The Westin Ottawa Dear Jimmy, Thank you for posting your comments! Unless specially requested, rooms are assigned upon arrival, and so it would have been our guest services staff that placed your room on the 21st floor. I hope you enjoyed the view! Also although in-room wifi is not free, we do offer complimentary internet access in the lobby, as well as in both restaurant areas. It's great to hear that you were able to get out and enjoy the Rideau Canal and some of the great shopping attractions nearby. I hope to welcome you back again soon! Be well, John J General Manager
"Hotel went above and beyond"
We stayed here on our wedding night and had a beautiful suite with exceptional views. The room was spotless and well-appointed. Hotel staff were attentive and friendly and truly went above and beyond. We also had a lovely brunch with family at Daly's.Genuine Expedia guest review
Response by The Westin Ottawa Dear sarah, Thank you for taking the time to share feedback regarding your stay with us! I am delighted to hear that you chose to spend your wedding night with us at The Westin Ottawa, and that our staff went above and beyond to make your stay special. I hope to welcome you back for many great stays to come, perhaps including some anniversary celebrations! Be well, John J General Manager
"Wonderful place to stay!!"
Only stayed one night but really wonderful rooms, motel, service, pools, & staff! Close to downtown, shopping, food, & sights. Would definitely stay here again when the price was low again!! L&JGenuine Expedia guest review
"Close to all of the sites and pubs downtown"
Hotel is clean, however our room ended up having two double beds instead of two queen or a king which was cozy but could have been better for my wife and I. We ate at the restaurant our first night, my wife's chicken dish look and tasted like KFC and my Porterhouse steak was chewy as hell.Genuine Expedia guest review
"Westin has the most comfortable beds"
Westin beds are the most comfortable.. Location was nice in Ottawa Amenities for SPG were wonderfulGenuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )