All hotels in Houston, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here5011 Westheimer Road, Houston, TX, 77056, United States of America, ‏‎800-491-6126
Best Price GuaranteeBest Price Guarantee on hotel bookings. If you find a better price on exactly the same stay elsewhere we’ll match it
4.3 / 5Excellent

Score breakdown (from 411 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.4
  • Comfort
    4.4
  • Condition
    4.2
  • Neighborhood
    4.7
4.0 / 5Excellent
"Trip to the Galleria mall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Comfortable room. Enjoyable time. I would stay there again and again.
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"nice for shopping at Galleria"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great location -connects to mall perfect if you are Xmas shopping
Genuine Expedia guest review
Other trip Nov 23, 2014
Kim
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
very nice, thanks, i will recomen this hotel to my friends,
Genuine Expedia guest review
Other trip Nov 20, 2014
A Traveler
US
4.0 / 5Excellent
"Great Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Very relaxing staff - perfect location to shop at the galleria mall.
Genuine Hotels.com guest review
2 night romance trip Nov 14, 2014
A Traveler
US
5.0 / 5Outstanding
"Jorges event"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I had some trouble with the key and internet access. The system did not realize we had a credit card on file. It woul be nice to be able to have late dinner at the white oak restaurant, especially on Saturdays when we are done shopping. Do you have shuttle service to go to not so nearby pharmacies?
Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria
Greetings Maria I, We are ecstatic that your stay with the Westin Oaks merited a five star rating! Regarding your inquiry, we do not provide a shuttle service; however, our concierge would be glad to help arrange a taxi to take you to one of the nearby locations. They are available 24/7 in the front of the Westin Oaks lobby. Again, thank you for taking the time to provide us with this valuable feedback. We would be delighted to have you as our guest again here at the Westin Oaks. Kind Regards, Veli Shah Guest Relations Coordinator
3 night family trip Nov 6, 2014
Maria I
US
4.0 / 5Excellent
"Weekend getaway"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We had a wonderful time while staying at the Westin Oaks. It was convenient and beautiful.
Genuine Expedia guest review
Other trip Nov 3, 2014
Michelle
US
5.0 / 5Outstanding
"nice hotel conected to Gallaria"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It is great hotel that you can do everything without much leaving and not getting into that traffic. The room are big and nice also the bathroom. only thing was needed was a microwave. I defiantly recommend and will be returning....love the view also!
Genuine Expedia guest review
Other trip Oct 31, 2014
Wonder
US
5.0 / 5Outstanding
"Wonderful Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome Hotel
Genuine Hotels.com guest review
2 night business trip Aug 22, 2014
John
US
5.0 / 5Outstanding
"Dog friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Our two Westies enjoyed the room and the grass in front of the hotel. The stay was very enjoyable.
Genuine Hotels.com guest review
1 night trip Oct 18, 2014
Drew
US
5.0 / 5Outstanding
"stay!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay is awesome!
Genuine Hotels.com guest review
1 night business trip Oct 18, 2014
nestor
US
4.0 / 5Excellent
"Well located. Too expensive."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
2days. Good location. Price too high.
Genuine Hotels.com guest review
2 night business trip Oct 14, 2014
Nancy
US
4.0 / 5Excellent
"Nice hotel stay ruined by biker gangs."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    -
Usually a good place to stay in the Galeria Area, but the late evening is plagued by motorcycle gangs racing up and down the street and the empty Galeria parking lot. This should be a police matter for the Hotel to file a complaint. It went on for several hours and was unbearable. It was a Wednesday night from 10 to 12 midnight.
Genuine Expedia guest review
Other trip Oct 17, 2014
John
US
5.0 / 5Outstanding
"Perfect LOCATION!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I had a very good experience at this hotel, it has the best location and is perfect to go shopping! It was also very confortable and the room was hugeeeee..!!! I liked the hotel very much! :)
Genuine Expedia guest review
Other trip Oct 14, 2014
Maria
US
5.0 / 5Outstanding
"Very convenient for food and shopping!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Had a great family weekend with the convenience of the galleria.
Genuine Expedia guest review
Other trip Oct 14, 2014
Gjt
US
1.0 / 5Poor
"Great location and bed only"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Bring your own coffeemaker,telephone, and a bicycle to commute from the parking area! The only redeeming factor(s) were a comfortable bed and the room was clean. Self parking is shared by Galleria shoppers in underground parking, which was overflowing on a Sat. Coffeemaker was unplugged behind an immovable piece of furniture. No plugs by nightstands so had to relocate to bathroom outlet. When I attempted to report this, the room telephone was completely dead, so went to front desk, and was given no more than a "sorry about that". I then asked if there was anyplace in the lobby to get a cup of coffee, and got a simple, "nope". The hotel has a great location, although difficult to access, but I will definitely NEVER EVER RESERVE A ROOM AT A WESTIN HOTEL AGAIN! What a disappointment!
Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria
Dear Le Brown, Thank you for taking the time to review your recent stay at the Westin Oaks. We sincerely apologize for the inconveniences you endured. We appreciate your feedback as it provides us with invaluable insight to the guest experience and assure you that we will take the necessary steps to improve. We hope you will allow us the opportunity to host you again so that we may provide you with a true Westin Experience. Be well, Jennifer Rincon Guest Relations Supervisor
1 night trip Oct 4, 2014
Le Brown
US
3.0 / 5Good
"Needs renovations"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The hotel is excellent if you go to The Galleria. But for the price I expected more. The hotel needs serious renovations in the bathrooms like a new shower, faucets, etc. The lamps in the room were rusty. It didn't have outlets near the nightstands... I didn't enjoyed my stay as I imagined
Genuine Expedia guest review
Other trip Oct 1, 2014
Marisabel
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great people, very helpful. Not sure though are you supposed to tip every time people assist you?
Genuine Hotels.com guest review
1 night business trip Sep 20, 2014
Tony
US
5.0 / 5Outstanding
"If you know where to park"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
If you figure out where to park, this hotel is very convenient to shopping, restauarants, and a great tennis center.
Genuine Hotels.com guest review
1 night business trip Sep 20, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Excellent Hotel with tremendous convenience to everything!!
Genuine Hotels.com guest review
1 night trip Sep 19, 2014
Artina Genous
US
4.0 / 5Excellent
"Nivel location, east to pick a taxi"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good location specially for shopers, for me was very easy yo go to different meeting even the airport is close
Genuine Expedia guest review
Response by The Westin Oaks Houston at the Galleria
Dear Sebastian, We are thrilled that our location assisted in providing you a memorable Westin experience. Being able to walk into one of the largest malls in the US is great for a shopping spree or to experience different cuisines. We hope you will continue to allow us the privilege of hosting you at the Westin Oaks. Be well, Jennifer Rincon Guest Relations Supervisor
Other trip Sep 20, 2014
sebastian
US
5.0 / 5Outstanding
"Nice Hotel, perfect location"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything as expected, room exceeded expectations
Genuine Expedia guest review
Other trip Sep 20, 2014
Ricardo
US
3.0 / 5Good
"NICE HOTEL..VERY THIN WALLS"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
THE HOTEL IS NICE BUT WALLS ARE VERY THIN AND IT FELT THAT THE COUPLE NEXT DOOR WAS STAYING WITH US!
Genuine Expedia guest review
Other trip Sep 15, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Outstanding. Completely satisfied.
Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria
Dear EKW, We are thrilled you enjoyed your recent stay at the Westin Oaks. We hope to continue hosting you during any future travels of the Houston Galleria area. Best wishes, Jennifer Rincon Guest Relations Supervisor
2 night trip Sep 5, 2014
EKW
US
4.0 / 5Excellent
"Great for Business and shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The staff at the hotel makes the difference. Very helpful and friendly. The new elevator call system is a little hard to use the first time but makes the service so much better by only making one or two stops.
Genuine Expedia guest review
Response by The Westin Oaks Houston at the Galleria
Dear James, We appreciate your review of the Westin Oaks. We are glad that our destination elevators provide you a quick and efficient service. We hope to have the privilege of continuing to host you during all of our future travels to the Houston Galleria area. Be well, Jennifer Rincon Guest Relations Supervisor
Other trip Sep 11, 2014
James
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Beautiful hotel. Comfortable bedding and great location. The Hotel has direct access to the Galleria which makes it easy to shop. There are multiple restaurants for fine dining to choose from. I would recommend this hotel.
Genuine Hotels.com guest review
1 night trip Jul 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location and comfortable rooms."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Close to the Galleria; meaning lots of shopping and dinner options.
Genuine Hotels.com guest review
4 night business trip Aug 18, 2014
Peter
US
5.0 / 5Outstanding
"Great experience!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We went to go shopping before school started and had a blast!!
Genuine Hotels.com guest review
1 night trip Aug 22, 2014
DeDe
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very pleasant, needs a little updating in the carpet and rooms
Genuine Expedia guest review
Other trip Aug 26, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Kind of beat up but nice location at the galleria.
Genuine Expedia guest review
Other trip Aug 25, 2014
Bill
US
4.0 / 5Excellent
"Stayed for one night!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
We came into town for a concert on a Friday night and it was a traffic nightmare to stay at the Westin Oaks. Parking was free under the hotel or you could pay for valet (29 + tax) or park in the express lots above the free parking depending on the time you are parked there (up to 24 hrs was 13.00). We checked in around 3:10pm and they told us there were no rooms available (we requested a double queen) and that it would be a 45 minute wait. I insisted that we had to have a double bed (as they tried to get me into a single bed room) and finally after a few minutes of checking into it, they found a room for us. The hotel is nice and the room is comfortable. However, the elevator was difficult to use as they are full sometimes and you would have to wait forever! The access to the mall was nice though. I don't think I would stay here again though especially on a weekend night.
Genuine Hotels.com guest review
1 night trip Aug 22, 2014
Holly
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Upscale hotel located in the Houston Galleria mall. Convenient for shopping or getaway weekend.
Genuine Hotels.com guest review
1 night trip Aug 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Best hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Had one of the best hotel visit the staff was very helpful an professional the rooms were clean service was on time would recommend this hotel to all wanting a great visit to the Houston area
Genuine Hotels.com guest review
2 night trip Aug 15, 2014
J.T
US
5.0 / 5Outstanding
"Thank you for a wonderful stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I stayed for a couple of nights and loved it! It was so convenient because it's connected to the Galleria and in the exact location I wanted to be in. Great price for the location as well! I only had one small incident which security took care if immediately! Thank you so much for your prompt service no matter how small!! I literally loved all aspects of this hotel and not to mention the wonderful view from up top!! My only feedback would be the tub. It was spacious and all but the floor of the tub felt like it was sand in the tub (it wasn't). All in all, this was a wonderful stay and I had zero complaints. I will definitely be back :-)
Genuine Hotels.com guest review
2 night business trip Aug 15, 2014
A Traveler
US
5.0 / 5Outstanding
"As expected"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
I enjoyed my stay. Service excellent, room was nice, except the rusted lamps, but overall great, and I will return.
Genuine Hotels.com guest review
1 night romance trip Aug 15, 2014
Leri
US
5.0 / 5Outstanding
"Very Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We were very pleased with the hotel. A great place if Galleria shopping is on your agenda.
Genuine Hotels.com guest review
1 night trip Aug 11, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
I was very surprised that the room was not in 100 % condition. It needed painting and fixtures needed to be replaced.
Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria
Dear Tami, We appreciate you reviewing your recent stay at the Westin Oaks. We regret that the aesthetics of the hotel caused a disruption in your stay. You may be interested to know that our last renovation was in 2009 and per Starwood and Westin standards we shall be entering renovations in the near future. We hope you will allow us the opportunity to mend you impression of our hotel post renovations. Best wishes, Jennifer Rincon Guest Relations Supervisor
1 night business trip Aug 9, 2014
A Traveler
US
5.0 / 5Outstanding
"GREAT HOTEL"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
GREAT LOCATION FOR VISITING BUSINESS ASSOCIATE. GREAT STORES AND RESTAURANTS.
Genuine Expedia guest review
Other trip Aug 11, 2014
RAMON
US
5.0 / 5Outstanding
"Night out of town!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Location was great. Easy check-in and great staff.
Genuine Expedia guest review
Other trip Aug 10, 2014
Yo
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    -
Nice staff old hotal busy because it's on mall only
Genuine Expedia guest review
Other trip Aug 10, 2014
A Traveler
US
5.0 / 5Outstanding
"westin oaks galleria Houston"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great
Genuine Hotels.com guest review
2 night family trip Aug 1, 2014
Sonny
US
2.0 / 5Fair
"Terrible service"
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
No one picked the phone for 30 minutes, i had to call 3 times to get a bell boy !!
Genuine Expedia guest review
Response by The Westin Oaks Houston at the Galleria
Dear Miguel, Thank you for reviewing your recent stay at the Westin Oaks. We sincerely apologize for the delay in service you received. We strive to provide our guests with personalized instinctive service and regret not having fulfilled our commitment to you. Please be assured that I have reviewed your comment with our Guest Service Manager. We hope you will allow us the opportunity to mend your impression of our hotel during any future travels to the Houston Galleria area. Be well, Jennifer Rincon Guest Relations Supervisor
Other trip Aug 5, 2014
miguel del cast
US
5.0 / 5Outstanding
"Close to shopping"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
AMAZING!
Genuine Hotels.com guest review
1 night family trip Jul 25, 2014
Monica Elliott
US
3.0 / 5Good
"Location"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
The only good thing about this hotel is the location. the AC very noisy
Genuine Expedia guest review
Other trip Jul 24, 2014
Claudia
US
5.0 / 5Outstanding
"Great Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel is located in the galleria by the skating rink and Cheesecake Factory! We have stayed before twice and have always been pleased. Our only issue is the parking. Two things to note, if you park below after the mall closes, you can't get in and have to walk up to go through the main entrance. If you park topside, it is a fee and it must be paid at the mall kiosk before you can get out. We did not know this and got stuck behind several others who didn't either. It was a mess and people had to park, go in and pay, then come out and get back in line again... There needs to be a way to pay AT the gate like airports...
Genuine Hotels.com guest review
1 night trip Jul 18, 2014
Sterling
US
4.0 / 5Excellent
"Quick Family Getaway"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We were pleasantly surprised with how comfortable the beds, pillows overall room was. We travelled with our 2 kids and it was soooo convenient to be steps from the Galleria and not have to exit the hotel (: great service and d
Genuine Expedia guest review
Response by The Westin Oaks Houston at the Galleria
Dear happy traveler, Thank you for uplifting comments about your recent stay at the Westin Oaks. We are glad to hear that you enjoyed aspects of our property such as our comfortable and spacious rooms as well as our Heavenly bed, which were crafted for a tranquil and relaxing sleep. We are also glad that we could contribute to your refreshing stay by being conveniently located inside the Galleria mall. Once again, we are grateful for your response and hope to continue to host you in future trips to Houston Galleria area. Be Well, Kalyn Wilson Guest Relations Coordinator
Other trip Jul 21, 2014
Susie
US
4.0 / 5Excellent
"Great location, Pets friendly-no charge"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Like this hotel a lot. First, great location for shoppers, right next to the Galleria. Second, pets friendly with no charge. Free parking nearby. Staffs were friendly. Will stay here again next time. Sunday-check out late 3pm.!!! More shopping time.
Genuine Expedia guest review
Response by The Westin Oaks Houston at the Galleria
Dear Amy, Thank you for taking the time to provide us with insight to your recent stay at the Westin Oaks. We are glad to hear that you enjoyed aspects of our property such as the convenient location, our pet-friendly policy, and our Westin Weekends program. We thrive in providing personal and renewed service and are delighted that our staff provided this during your stay. Once again, we are grateful for your comments and hope to continue to host you in future trips to Houston Galleria area. Be Well, Kalyn Wilson Guest Relations Coordinator
Other trip Jul 21, 2014
Amy
US
5.0 / 5Outstanding
"July Weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
I'm a Houston native who chose to stay at this hotel simply for a romantic getaway, of sorts. What made this hotel stand out for me was the location (right at the Houston Galleria). intially parking at the location was difficult for me, but everything else during my stay went smoothly. Both checking in and out was quick and painless. If you take the elevators down to the 1st floor, you are immediately in the food court/rink level of the Galleria. Parking in relatively painless in the Blue Garage. My only complaint would be the facade of the building itself is a little dated, as is the decor of the rooms themselves, and that the room service breakfast is a little on the pricey side of things. I'll definitely be coming here again though.
Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria
Dear Mathew Johnson, We appreciate you uplifting and valuable feedback and for choosing to stay with us at the Westin Oaks for your romantic getaway. We are elated to hear that our accessibility to the Galleria and our personalized instinctive staff at the Front Desk created memorable experience for you. You might be interested to know that our last renovation was in 2009 and are working towards modernizing our property in the near future. Once again we value all forms of feedback and hope to have the pleasure to host you again. Be well, Kalyn Wilson
2 night romance trip Jul 11, 2014
Matthew Johnson
US
5.0 / 5Outstanding
"Great Stay !"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Everything was great from the time we checked in until we left.
Genuine Expedia guest review
Response by The Westin Oaks Houston at the Galleria
Greetings, Thank you for your valued uplifting comments about the Westin Oaks. We are thrilled to hear that you enjoyed our serene and refreshing rooms as well as the personalized instinctive service our friendly staff are honored to provide. We appreciate your feedback and look forward in hosting you gain should your travels bring you back to the Houston Galleria area. Be Well Kalyn Wilson Guest Relations Coordinator
Other trip Jul 14, 2014
A Traveler
US
3.0 / 5Good
"Overall Recommended Stay"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
My room was missing face towels and had a object that was left by a previous client. Overall this hotel is above average. The staff are very pleasant and diverse.
Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria
Dear J. Coleman, Thank you for bringing this occurrence out to our attention. We aim to provide you with an overall satisfying service and it is disappointing to know that we did not fulfill this commitment. We would like to sincerely apologize for the lack of towels in the bathroom and the left behind item in your guest room. Please be assured that I have sent these comments to the Director of Housekeeping to rectify these issues. Once again, we are grateful for your feedback and hope you give us a chance to mend your impression of our property during your next trip to Houston Galleria area. Be Well, Kalyn Wilson Guest Relations Coordinator
1 night business trip Jul 11, 2014
J. Coleman
US
5.0 / 5Outstanding
"Great location and comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The rooms are spacious and comfortable. Love the location, the Galleria and right next door to the Cheesecake Factory! Walking distance to other great restaurants like TruLuck's. The staff was very nice and welcoming.
Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria
Dear Sue, We appreciate you for taking out the time to provide us with such uplifting feedback. We a delighted to hear that you enjoyed aspects of your property such as our tranquil and spacious rooms and the easy access to the Galleria Mall. We are also thrilled that we contributed to a memorable experience by providing personal and renewed service during your stay. Once again, we are grateful for your comments and hope to continue to host you in future trips to Houston Galleria area. Be Inspired , Kalyn Wilson Guest Relations Coordinator
1 night trip Jul 5, 2014
Sue
US
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