"First Class Service"
My husband and I had a wonderful time and enjoyed the hotel. The location was awesome being in the middle of everything in the Galleria. We loved it and would definitely visit again.Genuine Hotels.com guest review
The room was extremely humid, dificult to sleep. also AC did not work properly.Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria Greetings, We appreciate you having brought this to our attention. We strive in providing our guests with a relaxing and rejuvenating atmosphere to unwind in and regret that we did not provide this to you. We assure you that we have provided your feedback to our Director of Engineering for immediate repair. We hope you will allow us the opportunity to mend your impression of our hotel during any future travels to the Houston Galleria area. Best wishes, Jennifer Rincon Guest Relations Coordinator
"Perfect for shopping"
My wife and I stayed one night and it was a great hotel. Just a quick trip for her to find a dress at the Galleria. Location was perfect. Parked in the free parking below and to the north of the hotel. Left the car there the whole time while staying in the hotel and shopping. Checked out the next day and shopped some more till we left. Cheesecake factory […] is connected (which is where we ate for supper before going up to our room). Only downfall was the pillows! And maybe it was just because they were not what we are used to, but the bed and all amenities otherwise were spectacular. Read moreGenuine Hotels.com guest review
I chose this hotel because it was within walking distance to Galleria Towers office building. Easy to walk around in this area.Genuine Hotels.com guest review
"Nice hotel , stands over high end stores"
Very convenient location , love the shopping mall and restaurants!!Genuine Expedia guest review
"Watch your credit card!"
Upon my arrival, I submitted my credit card for the standard $50 deposit. After going to my room , to dinner, and into the mall, I check my email. I get an email from my bank checking to see if it's me making my purchases. Luckily, the email has them itemized. I the see the hotel charged me an extra $525! Having already paid for the room in advance, […] not good. The hotel spent and hour trying to legitimize the error! After finally getting my money back they picked up the breakfast the next morning. Thank you Miguel for making it right. Read moreGenuine Hotels.com guest review
We always stay here when we visit Houston. The location is convenient, the parking is free and the accommodations are excellent.Genuine Expedia guest review
Response by The Westin Oaks Houston at the Galleria Dear Karen, We are thrilled to continue welcoming you back to the Westin Oaks! We greatly appreciate your continued patronage and hope to be seeing you soon! Be well, Jennifer Rincon Guest Relations Coordinator
this place is one of our favorites connected to galleria right in the heart of everythingGenuine Hotels.com guest review
We checked in and found the room very acceptable and used it to change before the party. However, when it was time to sleep we found that the mattress was very bad and sunk in the middle approximately 6 inches. Both of our backs were hirting. Finally at 3 AM we checked out and came home because of the condition of the mattress and lack of sleep. We […] were in Room 1103. Read moreGenuine Hotels.com guest review
Clean, great service, and awesome location!!!Genuine Hotels.com guest review
The only negative about this hotel is the parking. The garage is not designated specifically for hotel guests. It is shared with Galleria patrons which made finding a parking space a little difficult.Genuine Hotels.com guest review
"Nice Hotel ....Adjacent to the Galleria"
Great Experience The staff was very helpful from the time we checked in and upon our leavingGenuine Expedia guest review
"Great Hotel Location and Hotel"
Very pleasant, but too short to properly evaluate. Was there for 14 hours.Genuine Expedia guest review
Pros: Pet friendly, comfortable bed, quiet (no noises from hallway or other guest rooms or outside), great location (can walk directly into Galleria Mall without even going outside), large room, self parking is free, room service dining was prompt and very tasty, my room had a nice balcony. Cons: Room was not clean, shower didn't work, Internet costs […] $10/day, pool area is rather unattractive, room service prices are very expensive. Conclusion: I will stay here again when in Houston, but I will check the room for housekeeping problems and ask to be moved if I encounter any needed maintenance. Tips: I paid a very high rate for a Wednesday night, a reasonable rate for a Thursday night, and an inexpensive rate for a Friday night. Why? There was a convention. So if your dates are flexible, check the rates and plan ahead accordingly. Read moreGenuine Hotels.com guest review
If we are ever in Houston again, we would stay here again.Genuine Hotels.com guest review
"perfect for our limited needs"
We were just there for a single night, and got in about 9pm, so we didn't use any amenities. The room was great, the location was perfect to walk across to the Grand Lux Cafe (huge menu, great food, great staff), and the shower head had great pressure, once you switched it away from the rainfall to the little movable handheld piece. The elevators are […] different -- you punch the floor you want to go to, and one of the 4 cars will pick you up. If someone gets off the elevator on your floor, don't get on without punching in your number in the hallway first, because it won't know to take you to the floor you want, and there's no floor buttons inside the car! You'll have to get out at a random floor and punch in your desired floor, or you'll just be riding around in the elevator randomly, lol. Read moreGenuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria Dear Kelly, We are grateful for your kind review of the Westin Oaks. We are glad to hear that we were able to provide you with a relaxing and refreshing stay, even though it was such a quick trip. We hope to be able to host you once again during any future travels to the Houston Galleria area. Be well, Jennifer Rincon Guest Relations Coordinator
Very friendly staff! Cleanliness of room was outstanding.Genuine Expedia guest review
"Average hotel. Best part is the Galleria."
Standard hotel room, nothing to write home about. Clean enough, boring/typical decor. There's a nice restaurant attached to the hotel - White Oak Kitchen. Excellent service, good food.Genuine Expedia guest review
"Thought to get more from a westin"
Room was "dirty" hair in sink and tub, circling tiles showing mold. Service down stairs not very helpful - took bags out of car but left on curb for us to take to room( they were not busy) but very nice.Genuine Hotels.com guest review
The location really is the reason to stay at the Westin Oaks.Genuine Expedia guest review
This place is great. Highly recommended it. Service was second to none. Just awesome.Genuine Hotels.com guest review
"Great location maybe some pest control needed!"
Excellent location adjoining the Galleria shopping area. Parts of the room needs updating to command the retail price they are asking. Also, we had a roach in our room in the morning. I have never had that happen before anywhere, so I am sure it is abnormal and a pest control oversight for the hotel. Still gross though. And no, I didn't have any food […] in my pockets. Read moreGenuine Expedia guest review
"Galleria Westin Oaks"
Room was not clean. Staff was incredibly unhelpful concerning getting us a better room. They wouldn't upgrade us as they usually did in the past. Seems like the rooms are dated.Genuine Expedia guest review
"Great as usual"
Awesome hotel Beautiful comfortable room Make sure to request a room away from the elevator though you can hear people getting on and off.Genuine Expedia guest review
"Westin Oaks Houston"
The hotel is a bit dated, but is in a good location. The parking is free, but is shared with the mall so if you are trying to park during peak mall hours you might have a bit of trouble.Genuine Expedia guest review
Very satisfactory. Location adjacent to the Galleria a plus.Genuine Hotels.com guest review
"Great Price, Great experience & Great View"
This hotel is attached to the Galleria Mall, which was extremely convenient. Was in close proximity to great restaurants and things to do. Without having to pay for parking. Hotel staff was very polite. Our room was wonderful, great view, clean and comfortable. Hope to be able to stay here again!Genuine Expedia guest review
No microwaveGenuine Hotels.com guest review
"I Love This Hotel"
Clean, comfortable, friendly staff, great location...everything you want in a hotel. I especially love the balconies. The city view at night is amazing. My only small complaint, is even on the high floors, you can still hear the traffic noise. Everything else was wonderful.Genuine Hotels.com guest review
The room and the actual hotel are high quality. For the price, I would like the parking fee to be more reasonable. I could not find a free parking space in the Galleria parking garage for over 30 min and had to valet with the hotel. That alone was a $30 fee plus tip for the 1 night I stayed. In the future, I would rather stay in a more expensive hotel […] and use that additional parking fee towards the room. Read moreGenuine Hotels.com guest review
Great location! Very comfortable hotel. Very nice!Genuine Hotels.com guest review
"Good hotel, good location"
Good for spending a night, parking is free, not the valet parking though. No indoor poolGenuine Expedia guest review
"Simply said - One of the Best!"
Very upscale facility close to everything. Service was impeccable. Can't wait to stay here again.Genuine Hotels.com guest review
"There was no hot water"
We went their for our anniversary and it was a bad choice we complained about no hot water several times and on our last night I just couldn't take it no more they were going to refund our money for the room but they couldn't because we went through hotels.com and so they moved us to another room and we also had no hot water I gave up on it that was […] the worse time we had out of hundreds of hotels we stayed in and also that was the last time we will go thru hotel.com for a room last few times we got hotel rooms from there we had a bad time and these weren't cheap rooms either Read moreGenuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria Greetings, We appreciate the time you took to review your recent stay at the Westin Oaks. We sincerely apologize for the inconveniences you endured during your visit. It is never our intention to cause a disruption in our guest’s stay and regret having caused one in yours. We regret that during your stay we had issues with the consistency of hot water and genuinely apologize for this having disrupted your stay. Please be assured that this is not a regular occurrence at our hotel; however our Engineering Department does work closely with the Galleria mall to ensure the consistency of hot water flow. We appreciate you having brought this to our attention and once again apologize for the inconvenience. Be well, Jennifer Rincon Guest Relations Coordinator
"Good Hotel with a Great Location"
We really liked it, this hotel is the perfect location to be around it all. The Hotel smelled clean and looked very elegant. The deluxe king room was overall a nice room with plenty of space and a good view of Houston. The only complaint is the outlets on the desk did not work, so over night my phone did not charge. The tv stand looked a little crooked […] so I think they should have maybe spent a little more money on better furniture. Overall I would defiantly stay again. Read moreGenuine Hotels.com guest review
"Surprising extra cost that weren't expected"
I picked this hotel mainly for its location, paid an ok price for the room und the stars of the hotel. However for staying at a 4-star hotel we expected a few more things to be included like breakfast, which i had no information on when I was booking the stay. Also we didn't have a choice to park our car ourselves so we got extra charges for that as […] well. Then the TV was not working right, and the room pretty dusty. We very well could have stayed at a cheaper notel and still we have never had any of these issues, even when booking a less expensive hotel. So to sum it up it was an ok stay, but not worth for the rate per night. One just expects more for the money spent. Read moreGenuine Hotels.com guest review
TV didn't work, called down, never responded. Housekeeping knocked on door, demanding to clean it at 8:30am on a Saturday. Housekeeping didn't refill coffee. Replaced AC filters at 9am on Saturday morning. Charged additional internet fee when checking out. Never asked for internet services in the room. They removed fee.Genuine Hotels.com guest review
Response by The Westin Oaks Houston at the Galleria Greetings, We sincerely apologize for the inconveniences you endured during your stay at the Westin Oaks. We appreciate you having brought this to our attention and regret the disruption these inconveniences caused in your stay. We hope you will allow us the opportunity to host you during any future travels to the Houston Galleria area so that we may mend your impression of Starwood and the Westin brand. Best regards, Jennifer Rincon Guest Relations Coordinator
We had such a fun stay for our anniversary. It was awesome to come down the elevator and be in the mall. The staff were sooo nice to us and made us feel special. They even gave us a free drink in the bar because it was a special weekend. The bed was so comfy...specialy after we walked the mall..a couple of time. We will do this again but we will bring […] our son and his friend so they can ice skate.....which was right off the elevator also. Read moreGenuine Expedia guest review
"WIn home@ home"
MLrelaxing, peaceful,, little comfront,modering bat cave....Genuine Expedia guest review
The hotel location was great. Close to everything we wanted, restaurants, and shopping. Underground free parking was a great benefit and being attached to the Galleria mall was perfect. The WiFi was not free and the pay movie channel did not work but otherwise a great place to sty.Genuine Hotels.com guest review
"Clean, airy and modern"
The room was large and clean with a modern touch. It was wonderful to stay in a hotel connected with the largest shopping center in Houston.Genuine Hotels.com guest review
"best hotel in the cirty; by far..."
hotel is very clean and nice. view from the rooms is amazing. location is awesome, attached to the Galleria. Thank you WestinGenuine Hotels.com guest review
Sparsely appointed for a Westin HotelGenuine Expedia guest review
"Attached to the Galleria"
We really had no problems with the Westin Oaks, other than it shares parking with the Galleria Mall and did not have dedicated parking. Since the stay was right before Christmas, finding a parking place was a miserable experience. Other than that, the trip was very pleasant. The staff was helpful and friendly. The room was clean and comfortable, with […] only a loose handle on the closet being a sign that maintenance could improve a tad. I would recommend it for any time of the year outside of Christmas. Read moreGenuine Hotels.com guest review
Great hotel And very convenient to the galleria.Genuine Hotels.com guest review
"Wonderful Plave to stay!!!"
This hotel is great, perfect for quick weekend get away, very convenient and located at the Galleria mall, perfect for the family to shop & dine and then head up to the room to leave bags or just freshen up! Recommend this hotel 2 thumbs up!!!Genuine Hotels.com guest review
The hotel offers large size rooms but it appears neglected. We had to change rooms because there was no heat and no hot water. Location is ideal and there is free Galleria mall parking.Genuine Hotels.com guest review
"very good hotel for inviting guest"
1. location : galleria allows people to shop with convenience. 2. traffic : this was pretty bad..... hard to get into hotel lobby because of traffic... 3. facility : clean and quiet... My guests were satisfied and price was decent with Expedia rate.Genuine Expedia guest review
We arrived around 3:45 on Saturday afternoon and were told by the valet to go ahead and check in and they would bring our bags right up to our room so we did just that. We checked in and requested a room with a mini-fridge, the clerk told us she had one ready and sent us on our way. We arrived in our room (which was very spacious and pleasant) but discovered […] that the fridge did not work so we called the front desk and they said they would send maintenance up, he arrived with a new mini-fridge so we put all of our items in it. We had dinner reservations at 6:30 so we started calling the front desk at 5:00 because we still did not have our bags, they assured us the bags were on their way! Called again at 5:30, 5:45 and 6:00, our bags did not arrive until 6:15, approx 2.5 hours past the time we checked in, ABSOLUTELY UNACCEPTABLE! When I called at 6:00 I asked to speak to a manager but they told me the valet is not through Westin but that the manager was busy anyway! Another unacceptable response! Needless to say we missed our 6:30 dinner reservations since we did not receive our bags until 6:15! Also, When we opened the mini-fridge the next morning to remove our breakfast items we discovered that the new fridge was not working either so some of our items were spoiled!!!!!!! Also when we checked out we had to wait over an hour for our car! Overall we feel that our experience was sub standard for a Westin property! Read moreGenuine Expedia guest review
Response by The Westin Oaks Houston at the Galleria Dear Cathleen, Thank you for taking the time to review your recent stay at the Westin Oaks. We sincerely regret the inconveniences you endured during your stay. It is never our intention to cause a disruption in our guests stay and genuinely apologize for having caused one in yours. We appreciate you bringing this to our attention and I have spoken with both our Director of Front Office and Valet manager regarding your experience so that correct coaching and actions can be taken to rectify this situation. Once again we sincerely apologize for having not fulfilled our commitment of providing you a relaxing and rejuvenating and hope you will allow us the opportunity to mend your view towards our hotel during any future travels to the Houston Galleria area. Be well, Jennifer Rincon Guest Relations Coordinator
"The best place to stay !"
If your coming for the shopping in the Galleria its the only place to stay !!Genuine Expedia guest review
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