simply outstanding. Impeccable service throughout property from doormen to lobby to rooms.Genuine Hotels.com guest review
"Exceptional Concierge Service"
Everything you would expect from the Plaza but it was the outstanding concierge service that made our stay outstanding, thank you!Genuine Hotels.com guest review
"Late Winter getaway"
Even arriving in the midst of a persistent snowstorm, we had a tremendously enjoyable visit to NY, and the warm and welcoming staff of the Plaza. The leisurely Palm Court breakfasts were the highlight of the grace and grandeur that defines the Plaza.Genuine Hotels.com guest review
"Don't go by its history."
We chose it for its history. The lobby and flowers were beautiful. No coffee in room-that's basic hospitality! Had to call Room Svc for ice. One electric outlet did not work-not fixed after reporting it. Light controls too fussy. Hot water in sink took v long & sink did not drain well.Genuine Expedia guest review
Response by The Plaza Hotel Dear Guest, Thank you for your feedback and please accept my apologies for the inconvenience that you experienced in your hotel guest room. Please excuse us for these shortcomings, which are not acceptable! I appreciate your comments as we continually seek to improve our products and services.
"Over rated hotel"
Called and asked for a 1pm check in and was told ok. Upon arrival at -pm room not ready. Came back at 5-pm and ready. One chair in room had awful stains on upholstered cushion. The other one was a regular chair that was not suitable to watch tv. Ordered a pot of coffee. $40. A little steep I thought. Will look elsewhere for next timeGenuine Hotels.com guest review
Nice!! Room was huge and comfortable as well as bathroom. Good shower, good towels, good bed and pillows! It was hard to leave the bed! Highly recommend.Genuine Hotels.com guest review
Butler service is best!!Genuine Hotels.com guest review
"Great place, even alone. Well worth it."
All great, but in an $800 per night suite one should not have to pay extra for internet. You must be joking, but not funny. Who is the genius behind that?? It shows greed greed greed, ruins one's illusion of freedom.Genuine Hotels.com guest review
The hotel was excellent. Staff was very accommodating and friendly. If you are looking for a special addition to your NYC visit, choose The Plaza.Genuine Hotels.com guest review
"Not what I expected - Great location"
Client satisfaction is not an absolute measure but depends on where your expectations are. My experience with The Plaza NY was not good. Building is very nice but the accomodation are not that good. Light commands in the room are confusing to operate, there was an ipad in the room from where you could also manage lights and AC, but it had some conection […] issues with the other devices. A TV remote control was not working (might be run out of battery), I called frontdesk to replace it and they never showed up. So, small details that you would not expect in an US$ 800 dollars rate room Read moreGenuine Expedia guest review
FANTASTIC!!!!! Lengendary hotel....lengendary stay!!!Genuine Hotels.com guest review
"Excellent hotel experience"
Excellent hotel experience. I will definitely re moment to our friends.Genuine Expedia guest review
"Outstanding service and loved location!"
Very friendly staff and went out of their way to help me with whatever I needed. The rooms were immaculate but would have loved a mini fridge in the room. I would definitely stay there again!Genuine Expedia guest review
Response by The Plaza Hotel Dear Guest, I’m so glad to learn that you enjoyed your stay, and thank you for your feedback - I appreciate your comments. For your next stay, please let us know of your preference for a mini fridge as we are happy to provide you one complimentary.
"Excellent hotel in NY"
The room is totally clean , check in n' out really fast , nice service of front desk assistant , in room dining is great , the butler service is awesome .Genuine Expedia guest review
Very bad service works accommodation, not the fact that you will be given that room you booked and paid for and will not apologize too much.Genuine Expedia guest review
"Outstanding and Beautiful!"
We were in town to drop my son off to his first year Columbia and we were overwhelmed with the things we needed to get done. The hotel and concierge were outstanding in helping us achieve every detail. We had a beautiful room with all the grandness you would expect and after taking our son to his first day, we relaxed in the Champagne Bar..........we […] needed it. Our every whelm was taken care of and we were treated as if we ownd the hotel itself. Read moreGenuine Expedia guest review
The Plaza can be summarized as perfect--perfect service, perfect location, and perfect experience of a golden hotel era. I love the Fairmont brand of hotels. Hotel room: the deluxe rooms are clean and of a nice size. Due to the age of the hotel, the rooms are not standard, so sometimes a room is smaller than another of the same type. The bathrooms are […] beautiful and clean. The bath amenities are Caudelie--very nice. The beds comfortable. Dining: the room service is okay. The selection is good but the food itself is just okay. The kitchen staff is very accommodating. What I suggest is going to the lower level Upscale Food Court below the Plaza. The food is more affordable than room service, and excellent. It is cafeteria style, but great for a quick breakfast or lunch. Billy's cupcakes is amazing! The Champagne Bar was lovely as usual. The servers/bartender will make you anything you wish (even if not on the menu) and the food is nice. The Palm Court was closed for renovations. We usually have afternoon tea there, so we had it in the Champagne Bar. It was good, but some of the ambiance was lost. Location: next to Central Park, and Bergdorfs--can't beat that! Overall, I strongly suggest the Fairmont. I have stayed at the Peninsula, The London and the St Regis. While I enjoy the Fairmont and the Peninsula, the St Regis does not live up to the hype--it smells musty/dank which I cannot stand. The London is a great option too! Read moreGenuine Hotels.com guest review
"The plaza great. Old charm and elegance"
The plaza is aways great and the rooms are always lush and clean. It's expensive but worth itGenuine Expedia guest review
"Completely disappointing and NOT 5 Star AT ALL!"
The staff does not care about you. The ac units are not maintained and they break down. The room service prices are ridiculously high, not worth it and they do not come back to clean up after you have finished. A perfect example is; I ordered two espresso coffees as my breakfast. They charged me $39 for both coffees and then the dirty cups, napkins […] and tray stayed in my room until 7pm when I finally returned back to the room and complained to the front desk supervisor. The front door men only talk to themselves without paying any attention to the guests. The housekeeping staff does not clean up properly nor do they bring extra towels when requested. After all my aggravation, their offer to make up for everything they did to me and my family for 5 days was to bring a small plate of chocolates, waive one light dinner we ordered to our room and hand me their business card so the next time we stay they will give us a free room upgrade. NO THANKS!!!! I don't need more aggravation like this plus a free room upgrade. There are many more hotels in NYC that TRULY ARE 5 Star! Read moreGenuine Expedia guest review
"Best hotel in NY"
It is our third time at The Plaza and as usual the service and the hospitality of the staff is second to none.Genuine Expedia guest review
"Great location and luxury room..."
It's a great location, luxurious room and but terrible service...room service and lobby waiters.Genuine Expedia guest review
Hotel's service is not meet up with its reputation. They charged us three times for the room fees even which was fully paid through Hotel.com. Don't ever park your car in front of the hotel, even if you stay in the car, or even if the concierge agreed. You will get ticketed.Genuine Hotels.com guest review
"A stay where we had to pay for everything."
The Plaza hotel is very expensive. On top we had to pay for Wi fi (15$ taxes) per 24 hours , car parking (65$ per day) and not even a bottle of water or coffee maker in our room. The Hotel restaurant is really over priced. One evening for 1 glass of wine (the least expensive) and 2 Shirley Temple cost me 39$. On the restaurant menu I saw breakfast for […] 2 for 103$!!!! Guests next door had small children who screamed and cried at night and very early in the morning. Read moreGenuine Expedia guest review
"Night in the City"
The hotel is lovely, with a feeling of a bygone age exuding elegance. Check in service was excellent, while restaurant and bar services were spotty. I found the servers inattentive much of the time and the Palm Court seemed undermanned. My room was tasteful and elegant,with a friendly maid on the floor.Genuine Hotels.com guest review
"Close to everything!"
The Plaza was the perfect place to stay. It was close to everything... shopping, subway, Central Park. Remarkable and friendly staff. We will definitely return!Genuine Hotels.com guest review
"On vacation with my son"
It was perfection!!! ***** Five Stars***** Perfect service, fantastic room, lovely linens, the quietest hotel I have ever stayed at. Yummy room service and the staff is amazing!!!!!Genuine Expedia guest review
Perfect spot for access to everything. Would definitely stay here againGenuine Expedia guest review
"Weekend Stacy with Wife & Young Toddler"
I set up a surprise weekend in NYC for my wife's birthday over July 4th. Everything about the hotel is five star. My only concern is I don't think I got the room I paid for...Reserved a Deluxe Room not a suite but it didn't have a bath tub. Needless to say I would stay here again any time. Great staff & Great location.Genuine Hotels.com guest review
Simply wonderfulGenuine Hotels.com guest review
"Love the Plaza"
We had a room on the 19th floor... a splendid view of the park ! The hotel staff was wonderful.Genuine Hotels.com guest review
"A Disappointing Experience"
My wife and I were traveling through NYC for one night on our way to Connecticut, and, because it seemed that it would be a once-in-a-lifetime experience, we decided to book a room at the Plaza: what we thought to be the quintessential NYC hotel experience. Upon arrival, at around 5 in the evening (by no means LATE), we were informed that our room, […] for some reason, was "No longer available"...This after having a CONFIRMED reservation with GUARANTEED late check-in. The situation was handled well-enough. We were given other accommodations, and the Front Office Manager informed us that upon our next visit, we would receive a complimentary upgrade. Fine. Having worked in hotels for a number of years, I understand that hotels will, from time to time, overbook to get the best possible chance at 100% occupancy. When this happens with NO WALKS (having to get guests other accommodations due to overbooking), it's a "perfect sell"...a great night in hotels. The fact that we were walked from THE PLAZA a mere 2 hours after check-in began, was the ultimate disappointment. Particularly due to the fact that we ended up in what to me was a well-below-acceptable alternative (The Trump International; nice to be sure, but in a room that was HALF the rate we were paying for the Plaza.) At the end of the day, we were only in NYC for the one night, but having planned the NYC leg of our trip around the fact that we were going to be at the Plaza, this left a VERY sour taste in my mouth. Read moreGenuine Expedia guest review
"Beautiful & historic - but not comfortable"
Enjoyable to stay here to experience the historic glamour but not really well-suited for business travel. Loud trucks and horn honking wake you up at all hours of the night and my suite did not have a television within sight of the bed. The only way to watch was to sit in uncomfortable Queen Anne-style upright chairs.Genuine Hotels.com guest review
"Beautiful, classy hotel. One of the best in NYC."
Very nice stay. The hotel provided a great room with all the little things for a great experience.Genuine Expedia guest review
Its a great hotel with great service.My only complaint is,their price for meals ordered in the room or the cost of breakfast is too high compared to similar quality hotels in New York.Genuine Hotels.com guest review
Great hotel, my wife and I really loved it.Genuine Hotels.com guest review
"Just About Perfect Manhattan"
The Plaza has always been a great hotel, but since the renovation, it is spectacular. The rooms are luxurious, including the bathrooms. The staff is very attentive and helpful. The location is tough to beat. I would recommend the Plaza to anyone who likes New York and is looking for a romantic or luxurious getaway.Genuine Expedia guest review
"It was great"
The hotel was great and I never live like this hotel ever.Genuine Expedia guest review
amazingGenuine Hotels.com guest review
"Across the street to Central Park"
Just wanted to see what it would be like here. Was a little disappointed on arrival. The most expensive room I have ever booked wasn't ready at the guaranteed check-in time. We were an hour early and check-in was guaranteed by 3. At 3.15 I had to let them know so they gave us a room and apology but nothing extra. Looked like a lot of others were waiting […] also. Read moreGenuine Expedia guest review
"Always the best at The Plaza"
The Plaza was beautiful and clean. The service was great. I'm never disappointed when we stay here. Since our last visit they've added a wonderful dining area with all kinds of dining options in the Shops at the Plaza area. Luke's Lobster Rolls and Billy's Bakery were my favorites.Genuine Expedia guest review
"Elegant Cozy Hotel overlooking Central Park"
One night - too fast but always the most courteous staff and service.Genuine Expedia guest review
"Nice hotel next to Central Park"
Excellent and very helpful and friendly staff, beautiful lobby and dining areas, and prime location. While the shower was fantastic, the bathrooms need updating. Had a very pleasant experience and will stay there again when visiting NYC. Highly recommend hotel.Genuine Expedia guest review
I'm pretty easyGenuine Hotels.com guest review
"Great to see all"
Stay was fine timing was bad. By the dates I think u know. Disappointed in the breakfast said we wanted off menus an was charged the same 75.00 each. Should be told 4 that reason will not eat there again. I worked hard 4 my money, do not like throwing it away. Wish I took some food & give it to a homeless on the street.Genuine Hotels.com guest review
This was an unforgettable experience for my daughters sixteenth birthday and they totally catered to her and made her feel extra special!Genuine Expedia guest review
"Hotel under construction remodeling/very noisy"
If a hotel is under construction/remodeling or maintenance I think guests should be informed of this upon booking. I payed $1,000 a night, flew in from Taiwan, had jet lag, wanted to rest, and from early on in the morning hammering noises could be heard. The window blinds could not be let up because there were men right outside the windows.Genuine Hotels.com guest review
"Very convenient to everything uptown"
We were there a year ago and the entire oproperty was covered in scaffolding. This year - no change. It distracts somewhat from the overall imipression of the hotel. I don't think the hotel exudes its former opulance, but still a nice place to stay.Genuine Hotels.com guest review
"Plaza Hotel NYC"
It was a nice hotel. You pay for the nice. Excellent service. Had small issues with technology in the room....the phone chimed every 3 minutes, flashed lights, and presented the message "upgrading firmware - load failure" starting at 7am.....this was only solved by disabling the phone which made reporting the issue impossible from the room. Construction […] noise would have been a big deal if we had planned on sleeping in especially If I was focused on how much I was paying for the room......it would have been unacceptible at a Holiday Inn at a fifth the price, but we were out of hte room most of the time. The construction had the windows covered in scaffolding and a mesh, that when viewed from outside the hotel, had an image on it that resembled the hotel......to hide the construction appearance. The somewhat cheesey streaming of the "Great Gatsby" trailer on the room tv everytime you turned it on served to highlight that the hotel was featured in the film, but made me consider how toursity the hotel was for the money. Would most five star hotels want to highlight that ? Pleasant experice overall. Read moreGenuine Expedia guest review
"Revisiting the Plaza for a Special Occasion"
It was the perfect way to celebrate my 75th Birthday and start a new book with my friend.Genuine Expedia guest review
I enjoy my stay, but I think that in there service the staff still needs to work on.Genuine Hotels.com guest review
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