Hotel's service is not meet up with its reputation. They charged us three times for the room fees even which was fully paid through Hotel.com. Don't ever park your car in front of the hotel, even if you stay in the car, or even if the concierge agreed. You will get ticketed.Genuine Hotels.com guest review
"Night in the City"
The hotel is lovely, with a feeling of a bygone age exuding elegance. Check in service was excellent, while restaurant and bar services were spotty. I found the servers inattentive much of the time and the Palm Court seemed undermanned. My room was tasteful and elegant,with a friendly maid on the floor.Genuine Hotels.com guest review
"Close to everything!"
The Plaza was the perfect place to stay. It was close to everything... shopping, subway, Central Park. Remarkable and friendly staff. We will definitely return!Genuine Hotels.com guest review
"Weekend Stacy with Wife & Young Toddler"
I set up a surprise weekend in NYC for my wife's birthday over July 4th. Everything about the hotel is five star. My only concern is I don't think I got the room I paid for...Reserved a Deluxe Room not a suite but it didn't have a bath tub. Needless to say I would stay here again any time. Great staff & Great location.Genuine Hotels.com guest review
Simply wonderfulGenuine Hotels.com guest review
"Love the Plaza"
We had a room on the 19th floor... a splendid view of the park ! The hotel staff was wonderful.Genuine Hotels.com guest review
"A Disappointing Experience"
My wife and I were traveling through NYC for one night on our way to Connecticut, and, because it seemed that it would be a once-in-a-lifetime experience, we decided to book a room at the Plaza: what we thought to be the quintessential NYC hotel experience. Upon arrival, at around 5 in the evening (by no means LATE), we were informed that our room, […] for some reason, was "No longer available"...This after having a CONFIRMED reservation with GUARANTEED late check-in. The situation was handled well-enough. We were given other accommodations, and the Front Office Manager informed us that upon our next visit, we would receive a complimentary upgrade. Fine. Having worked in hotels for a number of years, I understand that hotels will, from time to time, overbook to get the best possible chance at 100% occupancy. When this happens with NO WALKS (having to get guests other accommodations due to overbooking), it's a "perfect sell"...a great night in hotels. The fact that we were walked from THE PLAZA a mere 2 hours after check-in began, was the ultimate disappointment. Particularly due to the fact that we ended up in what to me was a well-below-acceptable alternative (The Trump International; nice to be sure, but in a room that was HALF the rate we were paying for the Plaza.) At the end of the day, we were only in NYC for the one night, but having planned the NYC leg of our trip around the fact that we were going to be at the Plaza, this left a VERY sour taste in my mouth. Read moreGenuine Expedia guest review
"Beautiful & historic - but not comfortable"
Enjoyable to stay here to experience the historic glamour but not really well-suited for business travel. Loud trucks and horn honking wake you up at all hours of the night and my suite did not have a television within sight of the bed. The only way to watch was to sit in uncomfortable Queen Anne-style upright chairs.Genuine Hotels.com guest review
"Beautiful, classy hotel. One of the best in NYC."
Very nice stay. The hotel provided a great room with all the little things for a great experience.Genuine Expedia guest review
Its a great hotel with great service.My only complaint is,their price for meals ordered in the room or the cost of breakfast is too high compared to similar quality hotels in New York.Genuine Hotels.com guest review
Great hotel, my wife and I really loved it.Genuine Hotels.com guest review
"Just About Perfect Manhattan"
The Plaza has always been a great hotel, but since the renovation, it is spectacular. The rooms are luxurious, including the bathrooms. The staff is very attentive and helpful. The location is tough to beat. I would recommend the Plaza to anyone who likes New York and is looking for a romantic or luxurious getaway.Genuine Expedia guest review
"It was great"
The hotel was great and I never live like this hotel ever.Genuine Expedia guest review
amazingGenuine Hotels.com guest review
"Across the street to Central Park"
Just wanted to see what it would be like here. Was a little disappointed on arrival. The most expensive room I have ever booked wasn't ready at the guaranteed check-in time. We were an hour early and check-in was guaranteed by 3. At 3.15 I had to let them know so they gave us a room and apology but nothing extra. Looked like a lot of others were waiting […] also. Read moreGenuine Expedia guest review
"Always the best at The Plaza"
The Plaza was beautiful and clean. The service was great. I'm never disappointed when we stay here. Since our last visit they've added a wonderful dining area with all kinds of dining options in the Shops at the Plaza area. Luke's Lobster Rolls and Billy's Bakery were my favorites.Genuine Expedia guest review
"Elegant Cozy Hotel overlooking Central Park"
One night - too fast but always the most courteous staff and service.Genuine Expedia guest review
"Nice hotel next to Central Park"
Excellent and very helpful and friendly staff, beautiful lobby and dining areas, and prime location. While the shower was fantastic, the bathrooms need updating. Had a very pleasant experience and will stay there again when visiting NYC. Highly recommend hotel.Genuine Expedia guest review
I'm pretty easyGenuine Hotels.com guest review
"Great to see all"
Stay was fine timing was bad. By the dates I think u know. Disappointed in the breakfast said we wanted off menus an was charged the same 75.00 each. Should be told 4 that reason will not eat there again. I worked hard 4 my money, do not like throwing it away. Wish I took some food & give it to a homeless on the street.Genuine Hotels.com guest review
This was an unforgettable experience for my daughters sixteenth birthday and they totally catered to her and made her feel extra special!Genuine Expedia guest review
"Hotel under construction remodeling/very noisy"
If a hotel is under construction/remodeling or maintenance I think guests should be informed of this upon booking. I payed $1,000 a night, flew in from Taiwan, had jet lag, wanted to rest, and from early on in the morning hammering noises could be heard. The window blinds could not be let up because there were men right outside the windows.Genuine Hotels.com guest review
"Very convenient to everything uptown"
We were there a year ago and the entire oproperty was covered in scaffolding. This year - no change. It distracts somewhat from the overall imipression of the hotel. I don't think the hotel exudes its former opulance, but still a nice place to stay.Genuine Hotels.com guest review
"Plaza Hotel NYC"
It was a nice hotel. You pay for the nice. Excellent service. Had small issues with technology in the room....the phone chimed every 3 minutes, flashed lights, and presented the message "upgrading firmware - load failure" starting at 7am.....this was only solved by disabling the phone which made reporting the issue impossible from the room. Construction […] noise would have been a big deal if we had planned on sleeping in especially If I was focused on how much I was paying for the room......it would have been unacceptible at a Holiday Inn at a fifth the price, but we were out of hte room most of the time. The construction had the windows covered in scaffolding and a mesh, that when viewed from outside the hotel, had an image on it that resembled the hotel......to hide the construction appearance. The somewhat cheesey streaming of the "Great Gatsby" trailer on the room tv everytime you turned it on served to highlight that the hotel was featured in the film, but made me consider how toursity the hotel was for the money. Would most five star hotels want to highlight that ? Pleasant experice overall. Read moreGenuine Expedia guest review
"Revisiting the Plaza for a Special Occasion"
It was the perfect way to celebrate my 75th Birthday and start a new book with my friend.Genuine Expedia guest review
I enjoy my stay, but I think that in there service the staff still needs to work on.Genuine Hotels.com guest review
The Plaza is a beautiful hotel with excellent service. The breakfast in the Palm Court was also wonderful. Service puts this hotel at the top of my list.Genuine Hotels.com guest review
One Problem: There needs to be a doorman after 10:00 p-m in the front of the hotelGenuine Hotels.com guest review
"Night of our wedding +2"
It was excellent. Service was top notch. Called in advance to have flowers and chocolates arranged in the room. When we arrived we were upgraded to a suite and the room was arranged lovely for our wedding night. Really have nothing bad to say. Room service was excellent, location is obviously excellent. We live in NYC so it was a nice little getaway […] for us before our honeymoon. Read moreGenuine Hotels.com guest review
"glamorous hotel for the city"
From the way you operate the lights to having the ice sent to the room. All was so beautiful. Wonderful stay. And the ottamn with the two plush chairs. And the soft soft bed.Genuine Expedia guest review
Comfortable and welcoming We loved it, and would recommend staying at the Plaza to anyone. Beds were extremely comfortable. Very elegant rooms.Genuine Expedia guest review
"Felt like Eloise"
Of the hotels I have stayed at in New York, this one was by far the most beautiful--a historic hotel with all the charms of yesteryear. The facade is undergoing maintenance, so I wouldn't pay for a room with a view. The noise level was never an issue. At one point, the elevators stopped working for an hour. The delay did create an issue for me, but […] the hotel mitigated it. I stayed in a deluxe room. The rooms are gorgeous. The bathrooms are large and modernly layed out. The Fitzgerald afternoon tea service in the Palm Court is not to be missed. The Champagne bar and the Food Hall are also wonderful. The Plaza has no proper dining option and room service is not up to Fairmont standards. The location is perfect and very convenient. There were always many tourists in and around the hotel (some rather uncouth), however, they were never more than a minor inconvenience, and I cannot blame them for wanting to admire the beautiful landmark. The Plaza has been a muse for many works of literature from the Eloise series to Fitgerald's The Great Gatsby. The plaza embraces this through the Fitzgerald tea, the Gatsby cocktail and the Eloise menu selections. By far the most impressive thing about my stay (as is the same with all my Fairmont stays minus Banff Springs) was the impeccable service. You will not find better service at another hotel in New York. I strongly suggest staying at the Plaza hotel. Read moreGenuine Hotels.com guest review
We arrived at The Plaza at 11:30am following our arrival from the airport, however our suite wasn't ready yet. In fact, we didn't get into our room until after 4pm, which foiled some of our daytime plans. That being said, the staff was very gracious, offering complimentary cocktails as well as complimentary breakfast the following morning. Upon entering […] our room, we also noticed that it was an upgrade from the original suite we chose. Needless to say, they more than made up for the time we lost. The hotel was gorgeous and as classic as we expected. We were in the Edwardian Suite, which was exceptionally spacious, clean, and regal. My husband was obsessed with being able to control the room (lights, a/c etc.) via an i-pad. It was quite the romantic place to spend our anniversary. One of the staff members, Boon, was especially attentive to us during check-in and did his job explicably. It was nice being right across from Central Park, being able to take a morning stroll after breakfast. The meals will cost you a pretty penny if you choose to dine in the hotel but, that's to be expected. I wouldn't hesitate to stay at The Plaza- in fact, my husband and I will probably make it an anniversary tradition! Read moreGenuine Expedia guest review
"Terrible experience at the Plaza"
Restaurant staff have horrible attitudes and you will never hear the word THANK YOU after you pay your bill. 1 bathroom in the Hotel and its always dirty and smells. I had one suite and two rooms for 2 weeks and one day before check-out, I asked for 1 hour extension. They refused and the next day I had the head house keeping knocking on my door at 12 […] asking when am leaving. The new laundry clothes are all wrinkled when they deliver them. They even wrongly delivered clothes to our room and we told them it belongs to someone else. When we checked-out the clothes were still there since a week. Even some of the Hotel staff admitted the management is a complete failure. This hotel is lightening years behind the Likes of Fourseasons or the St. Regis. Read moreGenuine Expedia guest review
"Classic NYC - Under Construction"
Staying at a luxury property like the Plaza should be a real treat. Sure, the staff was friendly, the room was very nice, and the location was perfect, however for the price paid for this room, I could only feel disappointed in my stay. When you plan to stay at a first class property, you know in advance everything is going to be expensive - and it […] was. I have no problem paying for first class - and even expect to be shocked sometimes. The Plaza pushed this to new levels - as I paid $52 for bottled water and a slice of cheesecake via room service. Sure there were NY City taxes, sure the built in delivery charge of $8 was steep, and sure the gratuity I left was not too small, but the cheesecake wasn't very good, and the water was warm. Beyond the pricing, nowhere on the plaza website (which has many broken links) does it mention the entire building is covered in scaffolding. So much so - they wrap the building in a canvas with an image of what the plaza must have looked like. Much of New York seems to be under scaffolding - and as a guest, the city has covered up its assets with a mask of construction. Sidewalks are narrowed - and - well - that's just the city I guess. Because of the location, tourists flocking to central park are abundant outside the front door. Perhaps frustrated by this, the door man could almost be snotty when asking for a cab – let alone the promised hotel car. Read moreGenuine Expedia guest review
"Perfect location and a perfect hotl"
Perfect location next to Central Part and Fifth Ave. it's great there is a food court on the lower level.Genuine Expedia guest review
the Plaza doesn't have the best view on the hotel side of the property -- you see a slice of the park-- but it's lovely and the room is spacious and the bathroom is an older style, with the shower in the bathtub, but it's done well and there's plenty of room to stretch out in. I loved the french doors in the bathroom looking out over the city and the […] bed was the most comfortable I've slept in awhile. the lobby is done Great Gatsby style and it's very pleasant, a wonderful place to meet friends. Read moreGenuine Hotels.com guest review
"The Plaza is still THE Plaza"
The last time I stayed at The Plaza it was Trump Plaza. They have done a wonderful job integrating the modern and chic with the historic, classic Plaza. The room was fabulous, service impeccable and location the BEST! I went here with my husband and son to visit Columbia U. Everything is right at your doorstep. I cannot say enough about the room, the […] staff and location. No better way to "do" New York than to stay at The Plaza! Read moreGenuine Hotels.com guest review
"Romance in the heart of the big apple"
The staff was fabulous, the suite amazing and the butler service even better. FIVE stars treatment and service all the way.Genuine Hotels.com guest review
"Like nothing else.."
The hotel is a historical landmark.. Exquisitely maintained, superb service. Great for families.. Something for everyone. 24karat furnishing literally make you feel like a kingGenuine Expedia guest review
"Superior service and staff goes above and beyond"
Very comfortable bed and room was without any doubt most lovely. Could not have had a better suited staff they were helpful, friendly they went above and beyond to a new level of customer service I've never experienced in other five star hotels we have stayed at whole visiting New York. While on our trip we celebrated my daughters 17th birthday, the […] staff took time and went out of their way to wish her a happy birthday and left a special cake for her in our room. Thank you for making our stay most memorable! Read moreGenuine Expedia guest review
"Weekend with my Yuliet"
I may not be Romeo, but I am with Yuliet, yes not Juliet. The Plaza is The Plaza. Best breakfast setting in all NYC. The Palm Court is just amazing. So what if the scrambled eggs are $28, side of oatmeal $16 and the 3oz OJ from concentrate is $10....It's the Plaza. My first time there........and I can guarantee you that it will not be the last. Loved […] it loved it......Yuliet may not have a Romeo in her future....instead she has me, and I took her to the Plaza. Read moreGenuine Hotels.com guest review
Fabulous hotel. Understated and attentive service. Best of a historic hotel and sensitive modern renovation.Genuine Hotels.com guest review
"Great stay at The Plaza"
Our stay at The Plaza Hotel was wonderful, the staff most helpful. Highly recommend this land mark hotel to everyone.Genuine Expedia guest review
"opulent, elegant and amazing hotel."
If you are looking for an elegant hotel experience, with perfect rating for service, this is it! Bear in mind you will pay up for this fantastic and opulent hotel, the Plaza will not dissapoint.Genuine Expedia guest review
"Elegant majestic hotel"
First class service, first class amenities. Convenient to everywhere you want to go in New York City.Genuine Expedia guest review
The Plaza is the most delightful property to stay at. The proximity to the park, museums and Broadwayis perfect!Genuine Expedia guest review
"Stay at the Plaza Hotel"
The hotel just made you feel good to be in NYC. The staff was wonderful, the rooms were clean and classy and the bathrooms were enormous. I plan on staying there again.Genuine Expedia guest review
nice room nice hotel nice staffs nice service thank you!Genuine Expedia guest review
"Excellent Service and Quality"
Quiet and Elegant. Excellent Service and amenities. Expensive!Genuine Hotels.com guest review
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