just okGenuine Hotels.com guest review
"Great hotel for our anniversary"
We stayed three nights at the NY Plaza this week. It was a highly luxurious experience and was a real highlight of our anniversary. Our room on the 18th floor was nice, all gold and white and the bathroom was totally amazing. Love the iPad - nice touch - can request room turndown, clean, room service etc.Genuine Expedia guest review
"Great place to stay"
Very Nice hotel staff was more than happy to take care of our needs fast check in and all around beautiful hotelGenuine Expedia guest review
best new york hotel! location, helpful staff, designGenuine Expedia guest review
We stay in a lot of hotels of variant price ranges. The Plaza was one of the best experiences. We got a great deal through hotels.com so it was definitively a good price point for us. The rooms were immaculately clean and 5star appointed. The staff was attentive and very friendly. The hotel is up to date as it went through recent renovations. Will return […] next time in NY Read moreGenuine Hotels.com guest review
The men out front greeting you go out of their way to make you feel special. My grand kids enjoyed staying at the plaza.Genuine Expedia guest review
"THE Hotel of Preference when staying in New York!"
I would like to comment that the staff was excellent. Juliet,and Bill at the concierge desk were great. However, Kevin that worked the door for the past 17 years was admirable. These and 2 ladies in housekeeping were examples of how people should be when working with the public. All fine human beings. I am most grateful for their help and kindnesses. Sincerely, Judy […] W. Read moreGenuine Expedia guest review
"Smoke and Mirrors"
The hotel room was comfortable and spacious...except there were a couple of things I wasn't expecting. For example, the mirror in the bar area was badly stained. And, in the restroom, the bathroom paper roller was being held together by grey duck tape. The carpet seemed like it had seen it's share of stains and it was too noticeable for me not to forget. […] For a top luxury hotel, I wasn't expecting those type of poor kept items. I'm not saying the hotel wasn't a good one. I'm just saying that for the infamous "Plaza", it didn't completely live up to its standards. Read moreGenuine Expedia guest review
"It's No Jewel On the Park"
When you stay at the Plaza, you expect impeccable service. I was so disappointed with the reality. From the doorman, to the bellman, to the servers in the Champagne Bar, we were treated with indifference. Staying at the Plaza was supposed to be a special treat. It turned out to be an expensive mistake.Genuine Expedia guest review
Staff was unattentive. Concierge makes you wait 10 minutes and doesn't acknowledge you there. No communication because front desk representative misquoted where the gym was. They sent us to a room on the 19th floor that looked like a setup. The only staff that was courteous were the maids.Genuine Expedia guest review
"One of the greatest trips ever!"
This past week was our first visit to NYC, and the trip was my daughter's 18th birthday gift from our family. Mother and daughter, two Oklahoma girls in the big city by ourselves! The minute we set foot in The Plaza, we felt at ease! The staff, from the front desk, concierge, bellmen, and house keeping, were all so cordial, helpful and friendly! Our […] first night in the city we came in after supper and shopping to find a birthday cake waiting for us along with all the other evening turn down service perks! My daughter was THRILLED! On the day that we were to leave, we discovered that the shuttle that was called (by the concierge) was not the shuttle that I had prepaid for. The concierge apologized for his error, and called the hotel limo to drive us to the airport! (complete with ice cold water for the drive!) Total experience was wonderful! The hotel itself is beautiful. Our room was elegant and comfortable. And the staff was very friendly and accommodating! We will definitely visit The Plaza again! Read moreGenuine Expedia guest review
"New York Classic Elegance"
The Plaza is classic New York, just off Central Park. Beautiful location. Superb staff. Elegant rooms. Nice spa. Bar had a jazz quartet one night. Just lovely. The house car is available to drop you off at locations close to the hotel. I chose to stay there for my first trip to NYC. Would definitely recommend it!!Genuine Expedia guest review
"walk to central park every day. a dream hotel.!"
excellent.! I would like a coffee maker in the room. but they are happy to bring you everything. but you will pay for it of course. ice - you have to ask. but they come fast.Genuine Hotels.com guest review
"The Plaza exceeded my expectations & then some!!"
My stay at The Plaza was AMAZING!! I felt like royalty & it definitely lived up to all of the expecations I had. It truly was the best place to stay in New York City. It was so close to various attractions & in a very safe part of the city. I loved that it was right across the street from Central Park! I was so spoiled by my stay there that I don't […] think I could stay any where else in New York City. I will definitely be staying there again! Read moreGenuine Expedia guest review
Amazing ambiance combining classic, sophisticated, and modern features.Genuine Expedia guest review
I reserved a room for my parents' anniversary and their stay was amazing - they even got to check in early! Even in NYC, you will want to spend the night 'in' to enjoy the hotel. Great staff and service!Genuine Hotels.com guest review
The space in the room and bath for a NYC hotel was remarkable. The staff was every helpful, not New York haughty, as is so often the case. The room was worth every penny. The cost of room service, however, was beyond the pale - twenty dollars for a cup of coffee. Luckily there is Green Cafe take-out location on the 58th St. side to get around this when […] the guest has the time to go. One other small problem was that the electronic room service ordering system doesn't work all the time. Other than these issues, I would recommend this hotel unreservedly. It was such a guilty pleasure for one who usually travels in good middle class hotels Read moreGenuine Expedia guest review
"The absolute in luxury"
First Class all the way - staff is so friendly and accommodating. Could not ask for anything more - and if you did ask, they would certainly do it for you !!!Genuine Hotels.com guest review
"Would be back any time"
It was greatGenuine Hotels.com guest review
"very nice hotel"
very nice hotel, very clean, great ipad control systemGenuine Expedia guest review
A plus. The entire staff was very friendly from the doormen to the registry staff to housekeeping. In fact, I was so impressed with housekeeping as they always seemed to know when we were out of the room and serviced the room then. From cleaning and resupply to the evening turn-down service.Genuine Expedia guest review
"Pleasent stay overall"
The hotel was quite a nice experience in New York. Even though I arrived early but they were able to check me in. The reception staff were quite helpful and cheerful. I singed up for the membership program which gave me free internet and free local calls which was a major plus. However, I did not like thier feather pillows. Everything else was quite […] pleasant. Read moreGenuine Expedia guest review
"The Plaza Hotel in New York"
As expected the service was top notch and the location was spectacular. Only slight disappointment was charging for internet unless you signed up for something but so much available to do it was not a real issue.Genuine Hotels.com guest review
It's the Plaza. Of course it's awesome, but it is an old hotel.. could use some updates... The carpet when you first walk in is very dirty. We stayed in the Eduardian Suite. It was spacious. But they do need to modernize it a little. They should change out all the lightbulbs to the energy efficient, put a tv in the bathroom, put something in the fireplace […] (a fire would have been nice) but don't just leave it empty... We had breakfast at the palm court, food was just okay, $9 each for orange juice and coffee is pricey even for NY, That's $40 for non alchoholic drinks add 2 eggs benedict and our bill was 100. I'm sorry but that's excessive even if it is the Plaza. The food was barely mediocre. Plus we had to wait 20 min after asking for the check 3 times and there was no salt & pepper on the table. I still loved our stay, but they are clearly getting by a lot based on the fact that it's the Plaza. Deffinitley needs some work. Read moreGenuine Expedia guest review
I really enjoyed my stay with the Plaza, the food was excellent.Genuine Expedia guest review
"The Plaza NYC"
I may not always be able to afford to stay at the Plaza but if possible I'll try to make it my NYC Home. Oak Bar is currently closed, but that's how it goes sometimes. The Lobby Bar is quite a good scene.Genuine Hotels.com guest review
"Upgraded at The Plaza"
The Plaza is just as classy as they say. A suprise night for a friend in NYC turned into an upgrade from our concierge Salvatore. We had a beautiful suite with sitting room, guest bath, bedroom and incredible master bath. We truly enjoyed the experience.Genuine Hotels.com guest review
"Luxury at its Finest"
What can you say, it's The Plaza! The staff were very friendly, helpful, and efficient. We arrived at the hotel early fully expecting to have to store our luggage and wait, but instead we were given a room immediately. It's a little pricey obviously, but that is to be expected, and the prices for the room service that I ordered were actually quite comparable […] to those of the 4 star hotel where we stayed when we began our trip, and the service absolutely blew the service at the other place away. So that being said, if you can afford the price of the room, you won't be disappointed. I mean they provide you with a iPad that controls all of the room functions and let's you surf the web, and there are 24k gold plated faucets and heated tile floors in the bathroom! What else can you say.... Read moreGenuine Expedia guest review
I was expecting outstanding service, but got attitude instead.Genuine Expedia guest review
"A+ service and location"
The $$$ refurbishing was worth it!! What a gem. The staff...all of them....we're at the ready with anything we needed. A splurge but worth it!Genuine Hotels.com guest review
"The service and attention to detail was perfect"
The Plaza has returned to its former splendor, the service we received from the entire staff was flawless.Genuine Expedia guest review
Outstanding in all respectsGenuine Expedia guest review
"NY at its best"
Unbeatable location, perfect service and a great family suite.Genuine Expedia guest review
We had a Great Experience at the Plaza. We ate at the Plaza Food Hall and it was great. The Champagne Bar is also a nice place to have a drink. It is a great hotel.Genuine Hotels.com guest review
"The plaza in new York"
A beautiful hotel but the housekeeping management should be addressedGenuine Hotels.com guest review
"Grande hotel - it was everything we desired"
The hotel is everything we expected and more. The rooms are recently renovated and extremely beautiful. The one thing I wished for was a tea at night or/and coffee in the am in our room. Room service tea/coffee is $10+ and you can't get a tea after 10pm.. At such a grande hotel you would hope it would be complimentary after the substantial room rate. […] Other than that we love the area, service and security of the plaza. We would definitely be back. Read moreGenuine Expedia guest review
"Short stay in NYC"
The best thing about this hotel is not only is it iconic but it is in a great location. We wanted to do sight seeing as well as visit shops and nice restaurants, and were close to everything! The staff were very accommodating and the concierge (all of them) were very good at suggesting places to see and restaurants to go to and were extremely efficient. […] We would highly recommend this hotel and will definitely be staying here again. Thank you for such a great stay! :) Read moreGenuine Expedia guest review
"Royalty treatment at the Plaza Hotel"
Not describable. Like a fairy tale comes true. Beautiful design, rich and classy. Everything is so glamorous. You feel you are in cloud 9.Genuine Expedia guest review
"Staying in the plaza"
Location is good , staffs are friendly , price is reasonable, room is neat tv good channel,lobby is good but the door entrance is relatively smallGenuine Hotels.com guest review
"Plaza is simply "The Plaza""
I recently stayed at the Plaza on my honeymoon and both my wife and I loved it. The location is fantastic, the food hall is amazing and the rooms were very stylish and roomy. Will be staying again and recommend it to anyone traveling to NYGenuine Hotels.com guest review
Hotel was a big disappointment , the lobby, food-court etc is a tourist trap , hotel could do with a good clean and paint . Service very average, I expected more given the price. Any of the hotel chains would be superior. It's a kind of old world hotel which was once amazing but has lost it's lustreGenuine Hotels.com guest review
"Amazing iconic New York experience"
Beautiful historic hotel with exceptional amenities and top notch service from all staff. Concierge staff were incredibly helpful! The perfect New York experience!Genuine Expedia guest review
I have been at so many 5 star hotel and compare to other 5 stars , I give 2 more stars to this hotel.Genuine Expedia guest review
"Stay at St Regis instead"
When paying a significant amount per night for a suite, it's attention to details that matter and there is a certain expectation that the standards will meet the price. The Plaza was lacking in services that are standard for other high end hotels, e.g. butler service, welcome amenity/champagne, concierge service etc. It would appear The Plaza's best […] days are behind her. Read moreGenuine Expedia guest review
"Great hotel in Manhatten"
Perfect location to enjoy everything NYC has to offer.Genuine Expedia guest review
The assistance that we received from the concierge was fantastic. From dinner recommendations and reservations to shopping tips and private car bookings. The hotel was a quiet haven in the middle of a busy city; ideal for our family trip.Genuine Hotels.com guest review
"The perfect weekend in NY."
The Plaza is one of the best hotels in the world. The quality of the room, the staff, the amenities and the location cannot be beat. The concierge staff were especially good in making entertainment arrangements. Thank-you for a great weekend in NY.Genuine Expedia guest review
"More lifts desperately needed"
A fantastic hotel, but everyone complains about the lifts, the lack of them. Not sure what they can do about it but it costs you a great deal of waiting time during your stay. i mentioned it to the team there but they didint seem concerned, a pity.Genuine Expedia guest review
"Plaza excellent as usual"
We arrived early in the morning from the Red eye flight from LA and were given a room straight way, which meant we could rest up before hitting 5th Ave. This does not often happen with hotels but we certainly appreciated it and will return. as usual the rooms are splendid, the size generous and every detail immaculate.A wonderful treat in the best position […] in New York Read moreGenuine Hotels.com guest review
"The Plaza still got it"
The staff were extremely attentive and were able to get our room much earlier than check-in time. The suite was huge, sparkling clean, well decorated and very convenient. The only problem we had was with the thermostat - regardless of the settings on the fancy iPad driven control system the room tended to stay around 25 CGenuine Hotels.com guest review
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