"Perfect Stay in Boston"
It was perfect from start to finish: for convenience, comfort, location, and service.Genuine Hotels.com guest review
"Best overnight getaway"
We live right outside of Boston and frequently steal away overnight in different areas of the city. This time it was the Westin Copley Place. The hotel staff was wonderful. They allowed us to switch rooms to have a different view. 26th floor overlooking Copley Square, the Charles River and the Museum of Science....spectacular. Very convenient that the […] hotel is connected to Copley Place shopping mall! Read moreGenuine Hotels.com guest review
"A Lovely Stay"
The hotel staff was very friendly, the room was beautiful, the view was even better, and the overall stay was great!Genuine Hotels.com guest review
"Great place to stay"
We love the Westin hotel because you always know you will get a consistently nice hotel without breaking the bank.Genuine Hotels.com guest review
"Weekend at the museum"
Fabulous stay!Genuine Hotels.com guest review
"Westin Copley Review"
I was having surgery 2 nights before new years eve, so my husband and I wanted to celebrate new years a few nights early in Boston since I would be stuck in bed. Every time we spend a night in the city we always stay at the Westin Copley, we love the location for the shopping and the great restaurants. Everything is right within walking distance, and […] most likely we don't even have to go outside to get there! Read moreGenuine Hotels.com guest review
"Wonderful location to view/listen to First Night"
I had a wonderful check in experience, the concierge was more than helpful and the staff were very knowledgeable. We actually got a drink from the hotel bar to bring up to the room which was a nice way to ring in the new year in private. Our room was very clean but the center shade appeared to have been damaged and was missing the cord to raise it. We […] were however able to listen to the First Night Concerts from our room when we opened the window a bit. Read moreGenuine Hotels.com guest review
"Great, as Usual!"
Great hotel!Genuine Hotels.com guest review
"Perfect place to stay in Copley Square area in Bos"
stayed for new years eve celebration. the Westin is our favorite place in the copley square area. great location, great hotel and great service. the only complaint we had on this trip was that the valet garage parking is $51 overnight, and we had to park at the last minute at a public garage a few blocks away. we stayed at a large 1 br room with panaromic […] views over boston and the charles river...22nd floor, at a very competitive price particularly for new years eve. has great access to everything in the area, Copley Square shopping, Newbury St, plenty of cafe's, great restaurants, etc. definitely recommend it over the other local hotels which I've all stayed at before. Read moreGenuine Hotels.com guest review
Good :)Genuine Hotels.com guest review
Wouldn't stay there ever again. Popcorn ceilings, ancient drapes, scratchy sheets, cheap toilet paper...the tub was backed up and never properly fixed and the small TV wasn't in HD which was strange for the rate we paid. Was so bummed it wasn't the 4 star hotel we read about.Genuine Hotels.com guest review
"A welcoming beacon in Boston"
This hotel put Boston at my most top priority cities in the world and as an executive I travel a lot. It is everything one can hope for although the front desk is not really accurate, telling family that the guest never booked this hotel. Thank God everything had gone through this same person so we could quickly correct this. Otherwise: top PLUS and […] my colleagues will get the word of mouth! Read moreGenuine Hotels.com guest review
Excellent location... Perfect hotelGenuine Hotels.com guest review
Awesome hotel in the perfect location! Only negative is parking cost $51 day.Genuine Hotels.com guest review
"Great location, Quality rooms & beds,Return worthy"
Loved the location - right in the middle of Copley Square. Perfect for a college visit by my son and I. We had two queen beds which are very difficult to find and the room was very comfortable. The bathroom was spotless and the overhead showerhead was nice although housekeeping might do well the dust the hard to read places like the lamp and the iPod […] machine which is too old to synch to the iPod 5 or 6. We had two meals at the hotel - dinner at Fogo de Chao, the Brazilian steakhouse and breakfast at the lobby restaurant. While Fogo was as expected and a strong experience, the breakfast buffet was overpriced at with nothing special in terms of buffet foods offered. My son had two pancakes and bacon so paying $25.99 (per person) was aggravating. Overall, a B+/A- experience for the value. We would absolutely return. Read moreGenuine Hotels.com guest review
The elevator was not working and we had to use the service elevator . The back corridor could of used a deep clean.Genuine Hotels.com guest review
"Value for money"
Really nice hotel, conveniently located in the shopping mall. Friendly staff, clean rooms, modern decor.Genuine Hotels.com guest review
Expensive, hidden charges, small bed. Room adequate otherwise, certainly nothing special. Extra charge for wifi--really?? Tons of better choices nearby.Genuine Hotels.com guest review
"good for one night"
poor shower head only one sink and one comfortable chairGenuine Hotels.com guest review
get locationGenuine Hotels.com guest review
"Blocked River View, Cold, Noisy, Poor maintenance"
We booked The River View Rated King bed room, and got the 22nd floor room. To our disappointment, the view was blocked by the steep roof of the next building in the middle, providing only the partial view to the Charles River. Cold room: The room was large, but, the drafting of the cold temp from the window and the cold air from the HVAC made it worse. […] Set at 66F, it was more like 60F. At 74F, it felt like 65~66F, but it stopped blowing warm air soon. I was woken up 2-3 times for this cold temperature. Maintenance issue: Sticky cup stains on the desk, dirty desk bins, showing the bare mattress, the linens were not crisp. The bathroom soap was quite harsh more of economical choice. And, the shower drain was too slow. Understaffed, poor control of the communal areas: On our floor, a large American family booking at least 2-3 rooms, facing the elevator hall were getting too loud all night, with their teenage daughters screaming and chuckling, and, the mother was banging their door, while their grand father was messing in the hall. Later, their food trolley was left out, with the mess visible to others. At the lobby, the hotel was understaffed and didn't control the similar mobs at late night or, in the morning hours. I confirm that this is more like a resort hotel for families. These little things all added up to make us feel whether a guest is welcomed or not. In our experience, the hotel is not in charge of many checklist details. Unimpressed! Read moreGenuine Hotels.com guest review
"Girls trip to Boston"
Amazing friendly service. All staff was very helpf. The views from romm 2313 are amazing 180 degree views of the city.Genuine Hotels.com guest review
For a Westin hotel, this was fairly disappointing. The hotel room was Spartan. I expected something a bit more elegant. This was our wedding night and while we didn't request or expect a wedding suite experience, this was far below the expected level of comfort we did expect. The promised turn down service never materialized, again disappointing. Was […] no better than any run of the mill, chain hotel experience. Had hoped for more. Read moreGenuine Hotels.com guest review
"Boston Copley Fun Weekend"
Great location, great food and boutique shops in the area.Genuine Hotels.com guest review
"FANTASTIC HOTEL, GORGEOUS WINDOWS FACING THE CITY!"
We had a great time! Lived up to all of our expectations.Genuine Expedia guest review
"Paper thin walls."
The hotel staff was friendly, knowledge and courteous. The hotel is clean and well appointed. However, the walls are paper thin and you can hear everything in the halls and next door.Genuine Expedia guest review
"Excellent location. Loved the view from our room."
Thoroughly enjoyed the visit. Loved the location. Staff was very helpful. Room was wonderful.Genuine Expedia guest review
"Good location - average room"
My stay was comfortable. Good location. Room was pretty nice.Genuine Expedia guest review
"Nice hotel close to everything you near"
My and my girlfriend stayed over the weekend in the king suite and the weather was so bad that we stayed the whole time in the room and the bed was so comfy the view was amazing and we had no problem spending the whole time there we did not want to leave view was amazing,,,Genuine Expedia guest review
"Convenient hotel linked to a mall"
It was a rainy and windy day, but I enjoyed to stay indoor, because the hotel is connected to a mall.Genuine Expedia guest review
"Nice Back Bay location"
Hotel was fine for a quick stay. Bathroom was small and tub did not drain properly while shhowering. Room was satisfactory but could use updating, like a nicer tv, better accessories, and better pillows. Pleanty of elevators and the location was great.Genuine Expedia guest review
"Convenient Weekend Spot"
I was in town for a fall weekend, and chose the Westin because it was close to Newbury Street and the Commons. I couldn't have been happier with the location and accommodations. The shuttle from the airport (provided by the MBTA) to the Copely T stop was free with a charlie card (only $5 without), which was a plus.Genuine Hotels.com guest review
Always a great place to stay:)Genuine Hotels.com guest review
Weekend getaway could not have been better. If you love Boston, this is a great place to stay. Centrally located and has access to both indoor and outdoor city.Genuine Hotels.com guest review
"A slightly upscale version of Motel 6"
This hotel has declined from its former glory. Location is still unbeatable but the allegedly revamped decor is dreary w/0 amenities such as outlets for computers & sufficient towels, or mirrors.I also object to paying $15.00 daily for internet service after paying so much. for a room. Parking was automatically added to the bill although I didn't have […] a car. Key card deactivated hours before your assigned checkout. Westin Hotels used to being somewhat upscale. That ship has apparently sailed. Read moreGenuine Hotels.com guest review
This was our first trip to Boston and we loved it! Came for the Head of the Charles and can't wait to come back next year!Genuine Hotels.com guest review
"Great for a weekend of Opera and Museums"
Convenient to opera, ritzy shopping, great restaurants and museum of fine art.Genuine Hotels.com guest review
"5 days in Boston"
I stayed 5 nights at the Westin Copley for a conference recently. Overall, the stay was pleasant. The room was clean and had a great view of the river. It was kind of loud in the mornings on both Saturday and Sunday and this was before 9 am. There were doors being opened and slammed constantly and people talking in the hallway. It was partially from […] the housekeeping staff and partially from the guests next door. The walls were thinner than I expected. I asked for and got free wifi, which was offered through the block of rooms reserved for my conference, but the rooms had been fully booked up by the time I booked. For $385 / night, you would think wifi would be included. The Westin Green Choice program offered a $5 voucher for each day that housekeeping didn't have to change your linens. Unfortunately, they also did not make your bed or empty your trash on those days. I really didn't care that I slept in the same sheets, but it would have been nice to have housekeeping tidy up. Afterall, we are talking about a hotel with a reputation which charged $385 / night. Read moreGenuine Expedia guest review
Curbside service was outstanding! Check-in was efficient and check-in staff was friendly and helpful. Room was huge, clean, and quiet.Genuine Hotels.com guest review
Check in and check out were fast and the staff was very nice and helpfull. The location is great, Back Bay is one of my favorite areas in the city.Genuine Expedia guest review
"Great Location!! Great Staff!!"
The staff is excellent - courteous, helpful and efficient. The escalator was down as well as some of the elevators. Moving about the building was very slow.Genuine Expedia guest review
"Great weekend getaway"
My husband and I came to Boston to attend parent's weekend at our older daughter's college and to watch our younger daughter row in the Head of the Charles regatta. The Westin was a perfect home base for the weekend -- it felt like a romantic weekend getaway, but we still got to see our kids! Love the late check out policy on Sunday, it allowed us to […] get to the regatta for the day's events, but not have to rush and leave our bags with the concierge in the morning. I do think it is great when a very efficient hotel that caters to business travelers promotes a more laid back atmosphere on the weekends, which Westin does very well. Read moreGenuine Expedia guest review
"Very nice experience"
very lively in a great area full of shops, restaurants etcGenuine Hotels.com guest review
Love this hote. I called for someone to come check my A/C and they never did. Other than that great hotel!Genuine Hotels.com guest review
The Westin Copley is well located - attached mall and good restaurants nearby. The staff were so friendly and helpful. My only complaint would be the phone service. I had trouble calling out and my friend in Boston had great difficulty getting in touch with me. But they cleared my bill of all charges when I complained. I would stay there again.Genuine Hotels.com guest review
"Great choice for overnight stay"
Overnight stay to see show at the Garden. Easy cab ride or short walk to the T. Manager Kyle upgraded us at check-in to river view room, also gave us a great recommendation for dinner in North End. Concierge Dennis set us up with reservations on a busy Friday night. All hotel staff were friendly and helpful, room was great, beds extremely comfortable. […] Could use brighter lights in the bathroom. Overall a very enjoyable stay, would definitely stay here again. Read moreGenuine Hotels.com guest review
"Great hotel with Awesome location"
By far the best thing about this hotel is the location. Everything in Boston was a comfortable walk away.. MIT and Harvard, were only a 5 to10 minute train ride from the stop right across the street. Flour, a great bakery and coffee shop revered by the locals was under a 5 minute walk (great place for breakfast.) The Boston Public Library is right across […] the street, as well as several churches and a park where a Farmers Market was being held. Boston Common's didn't feel more than 10 to 15 minute walk (starting point of the freedom trail.) Aside from some renovation work that's being done on the entrance, the facilities are in great shape. Conveniently located restaurants, bar, and coffee shop. Read moreGenuine Expedia guest review
"Great hotel in the heart of Boston"
We arrived and were welcomed by a friendly staff. The hotel is located right by Copley place plaza and many great restaurantsGenuine Expedia guest review
Easy walk to anything downtown. Especially loved the attached mall!!Genuine Expedia guest review
"Great rate and awesome location"
Hotel was clean, service was great and location was perfect (very central)Genuine Hotels.com guest review
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