I loved everything about my experience at the Westin. The hotel staff are outstandingly professional and friendly, the room was super comfortable and spotless, the view from the room was dreamy and the location of the hotel was perfect for our weekend trip.Genuine Expedia guest review
"Great hotel but awful check-in experience"
I traveled here during a conference so prices were high. When I checked in with my colleague, the person checking me in informed me that they didn't have a room for me for my entire stay, and that they would have to move me mid-stay. She also suggested in front of my colleague who was being upgraded to a suite since they were out of rooms that I instead […] bunk up with her and sleep on her sleeper sofa. This was really awkward because then I had to refuse in front of my colleague and it was a really uncomfortable situation. Additionally, she didn't really even seem to apologize, but more just stated it like that's just the way it is and launched into some speech about how managing guest rooms are like putting together puzzle pieces. All I got from this conversation is that I was the least important between the other guest who apparently also booked my room at the same time, not to mention that i'm was paying top dollar to NOT have to worry about the logistics of the hotel and their rooming situation. It seems to me that they shouldn't market a room as available (and allow someone to pay for it!) if it's indeed NOT available. When I said I wouldn't be around to move my stuff (because I was there on business and would be busy), she said they would be happy to move my stuff for me free of charge, like they were doing me a big favor. Read moreGenuine Hotels.com guest review
"Prudential, Copley Place"
Nice place for shopping, close to most shops, Big rooms with extra sofa-bed.Genuine Hotels.com guest review
"In the heart of Boston"
The hotel is very nice, the staff was just ok they give you the feeling that they are not going to go above and beyond but that is whatever. The rooms are way too small and the beds suck!!Genuine Expedia guest review
"great hotel with a great location."
The hotel was perfect and we were given a wonderful upgrade upon arrival.Genuine Hotels.com guest review
"Disappointed with customer service"
The Westin was in a great location for shopping, sight seeing. The room was beautifully furnished and the view was amazing. However we woke the morning of our overnight stay to a sloshing wet rug halfway across the room. We contacted the desk and they sent a gentleman up with a machine to suck up the water (which was not working). I think it may have […] been a pipe leaking. We cut our morning short and checked out since we were not comfortable. I wrote a e-mail on the Westin web site that night 3/9 to express my disappointment in basically half our stay being ruined and have not yet received an I'm sorry you were disappointed from the hotel. Read moreGenuine Hotels.com guest review
"Nice Room, awesome views"
Hotel was fantastic, very classy with great views of the city, Charles river basin and the harbor, etc. Parking and room service are very pricey.Genuine Hotels.com guest review
I was in town for a convention at Hynes. Having this Westin as one of the anchors at Copley Place, adjacent to the convention center, made it an easy, convenient choice for my stay. The rooms were very nice. A general complaint I have about all hotels experiences is the TVs not having ALL channels in HD. Why is this? If you have the TV, why not the […] channels. Now, I did only spend about 90 minutes in my room that was not time spent sleeping. Read moreGenuine Hotels.com guest review
The room was perfect for my night away with two of my college friends. Loved the view of the Charles and Fenway. I thought the parking fee was high, $49 for one night for each of us.Genuine Hotels.com guest review
"Nice hotel. Downtown. Rooms are comfortable."
Good experience each time I stay there. Breakfast buffet was great. The bar is enjoyable in the evening.Genuine Expedia guest review
"easy walking distance to must see sights"
We were able to check in early and they upgrated the room very happy with our stay.Genuine Hotels.com guest review
The rooms are bigger than most hotels, in Boston. Very clean.. and my favorite, was the clean comforter on the bed. I will not sleep under a bedspread, someone else has slept under.Genuine Expedia guest review
I took my Fiancee away for the weekend. The Westin was recommended by Hotels.com. we had a Jr. Suite. It was incredible. Everything you need is right there. Excellent service all around.Genuine Hotels.com guest review
We had an amazing view from our room on the 35th floor,looking all over the city and right down on Copley Square. The room was very nice and all the people working there could not have been nicer. The only neg. was other people staying on our floor were loud and rude.Genuine Hotels.com guest review
"over-night in Boston"
Had a nice but short overnight in Boston. Didn't get to us the amenities so could have stayed elsewhere for a bit less. A little pricey but consistently good. Convenient to where we were headed in the city.Genuine Expedia guest review
"Great location for shopping"
Love the location of this hotel because it is walking distance to Newbury Street, Boylston Street, the T, and connected to Copley Place Mall and Shops at Pru Center (mall) - so great for shopping and dining. Lobby of hotel is very busy but front desk staff was great and bell staff was great. Rooms are very nice but the bathroom is small - only one person […] can be in the bathroom at a time. Bed and pillows are amazingly comfortable!!! Will definitely stay at this hotel again. Gave it 4 stars due to small size of bathroom. Read moreGenuine Hotels.com guest review
Rooms were modern and elegant. Staff was courteous. Location was perfect for shopping and getting to other areas of the city.Genuine Hotels.com guest review
Very good if not just a bit dated in some room fixtures. Great restaurants, lively lobby and great service. Call me picky, but two things that give me the heeby-jeebys about a hotel are a dirty phone and dirty remote control - makes me wonder about the cleanliness overall. I know, picky. While the rest of the room was very clean, these two things were […] pretty gross. Location is great - stuck in Boston during recent blizzards and could walk to T and many good restaurants. Read moreGenuine Hotels.com guest review
"Nice staff, disappointing cleaniness"
Staff were all nice and ready to help. However, the room cleaniness was disappointing. We found hairs on beds, sheets and pillow covers were not clean. One of the soap bars in the bathroom had already been used when we arrived at room. Since we only stayed for one night, we did not report. But we never encountered such things in any 4-star hotel be […] fore. Read moreGenuine Expedia guest review
The location of the Westin Copley can't be beat especially in the winter. You can shop and eat at great locations without leaving the building. The parking was full, so we were diverted to the other parking garage that is still connected via the shopping area. The check-in process was quick and easy. The room was pretty standard for an upscale hotel. […] It was clean and comfortable. The door and walls to the hall seem to be very thin, and when there is someone in the corridor, you know it. A fine hotel for downtown Boston. Read moreGenuine Expedia guest review
"Solid, nice hotel in a good location"
Staff were welcoming and professional, rooms are nice, nothing spectacular. You are definitely paying for the prime location. The hotel is attached to the copley mall, which is convenient, and a great home base for exploring the city. Good health club. Down side: Everything appears to cost extra, the bar is over priced for the quality.Genuine Expedia guest review
Arrived at 11:00 pm after a four hour drive to an accommodating staff and glass of red wine in our corner room that overlooked the city.Genuine Hotels.com guest review
"Westin Copley is now old and tired."
The brand really should stand for more. Both facilities and staff seem old and tired.Genuine Expedia guest review
The room was perfect and the service great. Room was very clean and I love a city skyline which they can definitely give you. Suited out needs perfectlyGenuine Hotels.com guest review
"Great Stay - Will be my hotel of choice now on"
Great staff, very comfortable rooms, food was delicious, bar/restaurant and gym were awesome. Also, like 2 sec walk from T stop and attached to the indoor prudential center. Great!Genuine Hotels.com guest review
"Sup par amenities."
The hotel and the room were nice and I have no complaints about the customer service but the amenities were sub par. I paid a lot for the room and I didn't even get free WiFi or breakfast. I could stay at a much cheaper hotel where, admittedly, the room is not quite as nice but at least I don't have to pay extra for WiFi and breakfast. How much time […] do you actually spend in a hotel room anyway? I don't think its worth the money when you don't get any extras. Read moreGenuine Hotels.com guest review
"No disappointments here"
Nice hotel. Not cheap but reasonable. We'll situated for seeing the sights and getting around on PT. Upmarket mall in walking distance without having to go outside. Helpfull staffGenuine Expedia guest review
The staff was extremely friendly . It has a pool which was great for the kids and also went for new year's and was close to all the festivities. This hotel is located near the subway and has a mall attached so didn't have to worry about bundling the kids up. Would recommend this hotel to others and look forward to returning again when weather is nicer. […] The people of Boston were also friendly and if needed assistance were other to help. Read moreGenuine Hotels.com guest review
"close to great restaurants and shopping, museums"
quick 2 day trip but fun.Genuine Expedia guest review
Liked it! Awesome view!Genuine Hotels.com guest review
"Great Downtown Boston Hotel"
Although I did stay there once before, the hotel continues to set a high standard of service, comfort and it's located in a great neighborhood. I would highly recommend it.Genuine Hotels.com guest review
No complaints... very nice hotel, clean, friendly staff, lots to do in the area. Ability to walk to the mall while staying inside is a nice bonus (we could leave coats in the room).Genuine Hotels.com guest review
"Hotel was clean & nice, but...."
We only stayed one night, but beginning at 8a.m. on the morning of our checkout, staff members knocked at our door 3 separate times. The first time, someone attempted to enter with a key card--good thing we had the latch on. The second time someone asked if we wanted more coffee (???). The third time, it was room service for the wrong room.... When […] we went to get our car, the valet drove by us & parked out on the street, so we had to go out to the street to load our belongings into the car. The hotel was clean & pretty, but the service left much to be desired.... Read moreGenuine Hotels.com guest review
"Holiday visit in Boston"
RELAXING AND HASSLE FREEGenuine Hotels.com guest review
Great location and beautiful viewsGenuine Expedia guest review
"Excellent choice at Copley Sq"
Better than the other mid priced hotels in the areaGenuine Hotels.com guest review
"Great location, but rather disappointing."
The location -- right off Copley Square -- could not have been better, but I was a bit disappointed with the hotel itself. On my first evening, I was having a problem with the thermostat. It took three phone calls to the front desk, and approximately one hour, before somebody from maintenance came up. Although the cleaning staff made my bed while […] I was there, the room and bathroom left in disarray and never tidied up. I was a bit ill on my final evening, I decided to order room service. I picked up the room service menu and saw that it was covered with stains from a prior occupant. The sandwich I ordered from room service was supposed to have been toasted, it was luke warm. I will say that the staff was very friendly and tried to be helpful; and anyone who wants to work out would be very happy with the gym. I cannot say that I would never stay at the hotel again, but I've had much better experiences at other hotels in Boston. Read moreGenuine Expedia guest review
Great location. close to the subway (T). indoor mall attached. Got upgraded to a River view that was amazing. Very friendly staff. I would highly recommend it.Genuine Hotels.com guest review
"Was not happy at all"
the only thing I liked about the hotel is that the beds were comfy, the shower was nice and it was close to the shopping. I was not happy with the fact that I had left something important in my car and I had to keep checking for the next 2-1/2 hours to see if they had located it. I went out for the evening in the snow storm (12/14) and could not find […] a taxi. I called the hotel for assistance to see if they could call for one for me. The man I reached on the main no. said yes and he would transfer me to the garage. When he did the second person said they don't do that but he would give me a number to call - not having anything to write with or on in the middle of the storm, I wrote it down in the snow and then dropped my cell phone after which it did not work; hence no call to the cab co. Thankfully I did get a cab. Read moreGenuine Expedia guest review
"It's where I always stay !"
another great visit. I shall return !Genuine Hotels.com guest review
Nice hotel bar we actially had appetizers and cocktails several times during our stay. The hotel is a great location to shopping without getting cold or wet...Genuine Expedia guest review
"Perfect weekend in Boston"
Westin Boston was great as to be expected from the Westin chain! Very centrally located to great food, sights, and more!Genuine Expedia guest review
Our stay at the Westin was great. Not only was the hotel located very close to the TD bank stadium but the staff was terrific as well. Someone in our party was not feeling well when we arrived at 12. Despite check in not being til 3 the gentleman at the desk did some room maneuvering allowing us to check in early and let her rest up so she was feeling […] better by the time of the game. Will definitely be going back! Read moreGenuine Expedia guest review
We spent one night at the Westin for a holiday party. There was three of us. The room was lovely with a view of Boston. The bed was very comfortable and room was spotless. The staff was very pleasant. It was what I expected from an high end boston hotel. Directly connected by covered walkway to copley shopping. Cons: Beds are full size beds, not queens. […] They really should upgrade to queens for the price of the hotel. Also, missing some TV stations such as SyFy which I find most of the cheap hotels have. Also parking was confusing. We thought it was self-park but when we got there it was only valet. Next day a sign said self park only - never did find the parking garage entrance. Nickel and Dime policy - charge for everything on top of the price. $49 a day for parking. Bottled water in the room is $4 a bottle. Internet is $15 dollars a day. Breakfast was ok in the hotel. Omelet station was nice, but for what you had was overpriced at $26 dollars since it was mostly a basic breakfast. Read moreGenuine Expedia guest review
"Boston's Elite Mega Hotel"
The Westin Copley Place is a true gem. Besides the Lenox, this is my favorite Boston hotel. Service is impeccable. Management and staff are incredible. The hotel is immaculate. The lobby is the best in Boston...a great place to hangout. Plus it was recently renovated to pristine. The couches are comfy, chairs are stylish and enveloping. There is a […] nice shop in the lobby that sells salads and sandwiches. Just outside the lobby is a terrific Starbucks. The hotel is connected to a huge, high-end mall. It's a wonderful shopping experience. Walk out the front door and you are literally on Newbury and Boylston street within 5 minutes. There is Bar 10 restaurant and bar in the lobby. Every meal I've eaten there has been perfect. Also a few large screens to watch the Patriots, Bruins, Celtics and of course, the 2013 World Series champion Red Sox. If you choose to watch depressing losers, just ask the bartender to turn the channel to the Yankees game. As for the rooms: Fantastic! Beautiful furniture, all desired cable channels, complimentary bottled water, the most comfortable beds on the planet...and spa caliber bathrooms. As you might sense, we love the Westin Copley Place. Perfect hotel synergy. Read moreGenuine Hotels.com guest review
Overall good needs new bed linens. Rugs dirty staff very nice.Genuine Hotels.com guest review
Stayed one night on a business trip. Despite abundant check in staff, service was slow. The room was large but the heavy doors and thin walls meant that I could hear my neighbor return after 1pm *and* his very loud cell phone conversation.Genuine Expedia guest review
"Best Spot in Back Bay"
Boston winters are cold, so staying in the Westin, which is attached to the Copley Place Mall, is fabulous. Clean, spacious and well-maintained. Can't beat this spot. Close to everything and waking up on Black Friday in the mall was VERY convenient!Genuine Hotels.com guest review
"Great location and very comfortable hotel"
Location is central and close to some sights, lots of shopping, and the metro stop. Facilities were well maintained and beds were super comfortable! Check in and room service personnel were friendly and helpful. Great stay.Genuine Hotels.com guest review
"Very small bathroom. Badly lit and no exhaust"
When we checked in, the room had a layer of dust over everything. The safe was not working and when we left after 4 days, it was still not working. The bathtub drain was clogged and an engineer had to unclog it. The bathroom was small and badly lit. There was no exhaust or heat in the bathroom. The beds were wonderful. The concierge was cold and resentful […] and made her reluctance to oblige quite obvious. The front desk staff were very nice. Breakfast at the dining room was comparable to one at a cheap diner. The eggs and sausage were laden with grease. Overall very disappointing! Read moreGenuine Expedia guest review
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