"Nice hotel, a little plain."
This hotel is in an amazing location, you can walk to a lot of interesting sights and there is also a subway stop very close. There is nothing to complain about, everything was deserving of it's stars. However, the rooms are quite boring, all the necessities are there and in excellent condition, but in terms of style it's a run of the mill business […] traveler's kind of place. Read moreGenuine Expedia guest review
Location was great, but service not so wonderful. Ignored our request for additional towels. Room was very average and needs some updates in decor. Would not stay here again.Genuine Expedia guest review
"Excellent location in the heart of Boston"
We had a wonderful stay at the Westin. The bed was very comfortable, the room was spacious and very clean. We had a beautiful view from our room on the 28th floor. This was our 2nd stay at this hotel and we would definitely go back!Genuine Hotels.com guest review
"Convenient to all locations we wanted to see"
The minute we arrived we were please with the check in associate, very personable and accommodating. Room was great, view unbelievable. Great location for taking in all of the town. Concierge was very polite, helpful.Genuine Hotels.com guest review
Great Hotel, Great Location and Great City!Genuine Hotels.com guest review
Shower needs grab bars.Genuine Hotels.com guest review
"good location, dirty bathroom"
The bathroom was filthy, hair all over the shower wall, the bath tub was dirty and there where bobby pins, razor covers on top of the bathroom vanity from previous guestsGenuine Hotels.com guest review
Very clean hotel with friendly staff. "Westin comfortable" beds!Genuine Expedia guest review
"Great location. Enjoyed the hotel."
Visiting Boston. Great hotel for business and pleasure. Went to Fenway Park and toured the city easily from walking and riding.Genuine Expedia guest review
"Fenway Park visit with the family."
We had a wonderful time in Boston. My kids simply loved the view from the 34th floor and my wife love the beds and pillows. It was truly a great time. The concierge were very helpful.Genuine Expedia guest review
Fake hollandaise and muesli instead of advertised homemade granola. Yuk.Genuine Hotels.com guest review
"Will be back!"
We absolutely loved our stay. The staff was extremely friendly and helpful and the bed was worth the money itself. Bathrooms are a little dark, and have to walk to a Dunkin Donuts because Starbucks is outragous. We did call down to the desk to see if we could walk around with a drink if we bought one from the bar and she said no...later found out we […] are allowed anywhere on premises. When checking in sign up for their free membership and get free in room internet. They also let us check in 2 hours early and after check-out the car is still parked until 4 so you can still sight see. What a wonderful experience...loved it! Read moreGenuine Expedia guest review
While the location can't be beat - the hotel itself is rub down and the staff not very helpful or friendly - we never even got our checkout email - very poorly run !!Genuine Expedia guest review
"Beautiful hotel in a great location!"
My boyfriend & I came to Boston for the weekend and loved this hotel! It was recommended to us by a friend & we thought it was in a convenient location; close to Fenway, subway, as well as shuttle to the airport. The room was clean and accommodating, helpful staff, and great bar inside. We will definitely be coming back!!Genuine Expedia guest review
Keep up the Amazing job. The Hotel was very family friendly and went out if there way to direct me on were to go and what to visit etc., but what was the best feature about the hotel was its central location to the prime shopping in Boston own Boylston St. New Berry St. and and it's cat walk connection to Copley Mall which is also connected to the Prudential […] which contain Neman Marcus, Lords and Taylor, Sachs Fifth Ave and many other high end boutiques. I therfore strongly advise any person visiting Boston for the first time or for the 100th time to stay at the Weston Copley Hotel. Read moreGenuine Expedia guest review
My family and I love the location of the hotel!Genuine Hotels.com guest review
"very nice to have a taxi right by the front door"
very nice the grandkids loved the pool and the room service ,Genuine Expedia guest review
Not impressed w/ room. I was prepared to pay for location but when I walked into the room it stunk! It was not the first impression I wanted to give my son who's first trip it was to Boston. It kind of ruin it for all. I would try another hotel next time as there are do many in the area. On a positive note the view and women who checked us in and out […] was lovely!! Read moreGenuine Hotels.com guest review
"wish we could have stayed longer"
perfect location for my son and me to stay while visiting area colleges. Ideal for proximity to Amtrak train station. the hotel was clean and comfortable with great views and great serviceGenuine Hotels.com guest review
Nice hotel in a great location of Boston. Very convenient to the shops and restaurants. Hotel personnel all very polite and helpful. Didn't like the extra charges for Wi-Fi, valet service, etc. Would prefer to just have it embedded in the price, don't nickle and dime us after we've checked in.Genuine Hotels.com guest review
"A good stay!"
I usually stayed at the Double Tree or The Hilton hotels for my travels and mostly happy with them. I decided to try out The Westin and I am very happy with them. The staff were professional, friendly, and very helpful. The hotel was in a safe and beautiful areas. Very close to many of the attractions and airport. The room was spacious, clean, and I […] loved the city/harbor view from my window. Read moreGenuine Hotels.com guest review
Our stay was very nice , the thing that was the very best were the beds OMG they were so comfortable, the best sleep we had, thank you so much it was really needed at the end of our holidays :)Genuine Hotels.com guest review
The perfect location for Boston sightseeing- yet when you are in the hotel, you feel removed from the hustle and bustle of the cityGenuine Hotels.com guest review
Outstanding. Concierge Dennis got us a great table at Capitol grilleGenuine Hotels.com guest review
great, central location. staff were warm and friendly. perfect for a business trip!Genuine Hotels.com guest review
Overall it was a great place, nice staff, and very clean!Genuine Expedia guest review
"Very nice hotel in the best place of Boston"
I'll come back any time I go back to Boston. Good location, very nice staff and the concierge both of them very nice and helpful, Frank is amazing.Genuine Expedia guest review
"Great hotel in a great neighborhood"
Terrific place. We were able to walk to all the sights. No need for any kind of transportation if you have two good legs. We had a lovely room on a high floor with a fabulous view of the Charles river. Highly recommend it.Genuine Hotels.com guest review
Great location-near orange and green lines on the T. Beds were great! I would definitely stay here again!Genuine Hotels.com guest review
"Great hotel with great location"
Hotel is very nice with a great location. you have restaurants and shopping very close. Rooms are nice although the bathrooms are small. Employees were very friendly and helpful.Genuine Expedia guest review
At arrival room was not ready. Had to wait 2 hours.Genuine Expedia guest review
"Centrally located luxury"
We thoroughly enjoyed our stay. From the valets to desk, guest services. Everyone was courteous and professional. We were delighted to find we had been upgraded when we checked in. The room service was wonderful. Thank you to everyone who made our stay memorable.Genuine Hotels.com guest review
"Nice Hotel, Well Located, Some minor drawbacks."
This hotel is an excellent location for staying in Boston on vacation. It has all the amentities as well. The staff was extremely friendly and helpful. They readily offered the 3:00 checkout which was helpful since we had a 7:00 p.m. flight out. The only drawbacks were related to the room comfort. The rooms were small for a full service hotel and the […] restrooms were extremely small for any type of hotel. Additionally, although we reserved the Double Room, we requested 2 queens. We didn't get the queens, which is fine (nothing we could do about it), but if you are sharing a double bed, it's not a great deal for the price. Most hotels offer King and double Queen options since 2 people in a double bed is usually uncomfortable. Or at least the double at a lower price. So if you are a family of 4 or more, be wary of getting the 2 double bed option. Read moreGenuine Expedia guest review
Incredible that they will charge USD 15 for the wifi !!!! fortunately the lobby connection was down so concierge graciously extended a complementary connectionGenuine Expedia guest review
Response by The Westin Copley Place Thank you for your recent stay and comments - especially in regards to our concierge desk - they are really the best. We hope you get the chance to join again soon - we look forward to welcoming you!
"Great location, Jr. Suite roomy"
We were happy to find a good location for walking around Boston in a nice area. The room was spacious with two queen beds and a nice couch with some floor space to spare (perfect for me to roll out my yoga mat). The price seemed fair for summer and having three people in a room so that worked great for us. Two things that bugged me were they offered […] when you check in "going green during your stay" and not having daily room service clean your room each day. Now I get that basic concept and never being offered that (and tired after a long flight and a bit caught off guard) we said okay. You can change your mind at anytime during your stay, but the more I thought about it I felt it way a way not to have as many housekeepers (since we made our own beds each day and kept track of our towels). I just see more and more companies cutting corners to save money and not paying employee benefits to use the term "green" to make people think it's good. I don't know improbably reading too much into it. Also many hotels we've stayed at in the past have included free wifi, Westin does not. $14 a day for up to three devices. Phones you usually have your own access, but I couldn't use my iPad without the wifi. They do have two computers in the business center with a printer. I think there's a fee to use them. Unless you just need a boarding pass, those you can print for free. Our stay was nice, the room was clean and roomy with a nice view. I would stay again when in Boston. Read moreGenuine Expedia guest review
Response by The Westin Copley Place Thank you for your recent stay and feedback. We're glad to hear that you found our rooms spacious and our location convenient convenient. We hope you stay with us again soon.
Lovely quiet place. Great views. Terrific location.Genuine Expedia guest review
Visited Boston with 3 teenage grandsons. Convenient to trolley stop and T and close to Fenway Park. Enjoyed the Red Sox, the Westin, and the sites, smells, sounds, and sounds of Boston.Genuine Hotels.com guest review
Perfect location and staff was very friendly. Our stay was great!Genuine Expedia guest review
"EXCELLENT BY ALL MEANS"
Booked this room for 3 days for a baseball trip to Fenway with my son. We had a junior suite and it was very spacious and large. I rebooked this same room for a second trip in September. Hotel was very clean, staff was pleasant, courteous, & helpful. Rooms were very comfortable and the location was great. Nearby was shopping attached and within a 5 […] minute walk to another mall. Lots of great things to do within a 5-10 minute walk. My only complaint was the lack of good service and good food at the buffet for breakfast. Room service was great. Read moreGenuine Expedia guest review
Response by The Westin Copley Place Thank you for your recent stay and we truly look forward to having you join us again in September for a second trip. I'm glad you found the hotel and location met your expectations - this is what we love to hear. Please come back again soon.
"Doesn't guarantee the room-type that you book"
Booked a room with two beds, as I was traveling with a professional colleague, and upon arrival at midnight after a cross-country flight, they didn't have our room available. They only offered a room with one bed, which is not what we booked, and they offered to "make it up to us" with breakfast in the morning?! I was very disappointed with their customer […] service upon check-in. I would not recommend or ever stay again at a hotel that doesn't guarantee the room-type that you secure. Read moreGenuine Hotels.com guest review
"Great Hotel for First Timer to Boston"
Best location, great service what more can we sayGenuine Hotels.com guest review
Hotel is in walking distance to Fenway and that was the main reason for our visit to Boston. Great shopping all around with plenty of places to dine.Genuine Expedia guest review
Response by The Westin Copley Place Thank you for your recent stay and comment. We also love our location and are delighted to hear you also enjoyed it! Please come again soon.
"No free WiFi in 2014????"
Nice view from river side. Friendly staff. Starbucks downstairsGenuine Expedia guest review
Response by The Westin Copley Place Thank you for your recent stay and feedback on our staff. We hope you get the opportunity to join us again soon.
"Great Downtown Boston Hotel"
Convenient location and easy access to other shopping malls through elevated walkways.Genuine Expedia guest review
"Perfect Stop in Beantown"
The location is great for Newbury Street and to walk to Boston. It is awesome that they didn't charge extra for our small dog to stay. We arrived around 1 and didn't expect our room to be ready but they checked us in and took my cell so that they could call me when it was ready which was great. Just a tip...if you have to park your car you might want […] to go up a block to the Marriott and self park. It is a lot cheaper than the valet at the Westin. Also, we had a great nightcap and burger in the 10 lounge after the Sox game. The next morning on the elevator we met Manny Machado the 3rd baseman for the Orioles. Great Stay. Read moreGenuine Hotels.com guest review
"The WORST Hotel-Stay Experience"
We stayed couple nights for July 4th weekend. Our neighbor on the 31st floor decided to have a party inside their hotel room with loud music, bunch of guests, casual conversation, acting like they were at any public bars. Extremely distributing. They either kept the door open late at night or slammed on the door before 7am in the morning. We complained […] numerous times to the hotel, including in person at the front desk couple times, but no actions were taken by hotel staffs that stopped this unacceptable behavior. Obviously, the hotel knew about it, because we could see the room service was delivered multiple times to the party spot. Honestly, we want our refund for our stay badly. Can this be arranged? Read moreGenuine Expedia guest review
"What a wonderful stay!"
I had a wonderful stay at the Westin Copley!! I flew in on a redeye and showed up hoping to drop off my suitcase, only to be told by the wonderful man at the front desk that he could actually get me my room that morning!! How nice to be able to drop off our stuff and freshen up! The hotel is gorgeous, as was the room and the view! The location is perfect […] for a visit to see Boston - close to Green Line and Orange Line (taking the T from the airport was worth it) although once we were there we walked everywhere. The hotel staff was amazing and helped with our every request. This hotel meets with all the requirements for my highest recommendation. Read moreGenuine Hotels.com guest review
"Perfect 4th of July!"
My friends and I were in Boston for the 4th of July. The Westin was the perfect place for our weekend. The location is right by everything....especially train stations. Everyone from Reservations/Check-in to the Baggage drop off were super nice and helpful. Our room wasn't ready when we check-in (we checked in early in the day before our check in time) […] but we were able to drop off our bags and explore the city. When we did get our room it was almost time for the fireworks over The Charles. Our room was high up and had a river view which was a perfect location for everything. We were practically eye level for the fireworks. Thank you Westin! You helped to make the this vacation unforgettable! Read moreGenuine Hotels.com guest review
"A great place to stay"
we always stay at the Copley, either the Marriott or Westin. The Westin is top rate for all purposes, including a 4am check in, a problem with some sink plumbing which was immediately fixed and all the comforts of home.Genuine Hotels.com guest review
"Great view, great location!"
I booked the room based on the site stating that you could request a 'river view'. There was an additional charge, but the view was spectacular! The location was ideal for our plans to visit the harbor front and take in a baseball game at Fenway Park. Subway connections were within a block, and there were always taxis available, if we preferred. Front […] desk was congenial and concierge was extremely helpful, even calling and booking a restaurant reservation for us on our first night in town. Read moreGenuine Expedia guest review
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