All hotels in San Francisco, California, United States of America
1 room, 2 adults
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335 Powell Street, San Francisco, CA, 94102, United States of America, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
4.2 / 5Excellent

Score breakdown (from 1,747 reviews)

  • Location
    Great location
  • Service
    Fantastic service
  • WiFi
    Bad internet service
  • Breakfast
    Bad breakfast
3.0 / 5Good
"Holiday Stay"
The air conditioner in the room put out warm air even when a cold temperature was selected. An engineer came and tried to adjust it, but the air output was still not very cool. Could not get the room cooled off. Parking was $58 for one night - ouch!
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2015
A Traveler
US
4.0 / 5Excellent
The fire alarm went off at 3 AM. The room was not as clean as I expected it to be.
Genuine Hotels.com guest review
1 night family trip Dec 5, 2015
A Traveler
US
1.0 / 5Poor
"dirty"
Horrible room very dirty
Genuine Hotels.com guest review
1 night romance trip Dec 5, 2015
Jorge
US
5.0 / 5Outstanding
Great location to easily come and go for exploring San Francisco! The room was very comfortable and quiet. We would definitely stay here again.
Genuine Hotels.com guest review
1 night romance trip Nov 29, 2015
A Traveler
US
4.0 / 5Excellent
We had amazing service from the front desk, bell staff and valet. The room service attendants taking calls were very short and rude, everything we asked for was a NO! That said our room service delivery staff was very pleasant and accommodating. Great stay overall and love the view from 27th floor. Thank you
Genuine Hotels.com guest review
1 night family trip Dec 3, 2015
A Traveler
US
5.0 / 5Outstanding
"Largest upscale rooms in SF"
Beautiful hotel, friendly staff. You'll never find a room this big in san francisco as a standard size. It blew me away. Even the hallways are gigantic and spaced out. Chandeliers everywhere. This place is pretty awesome. The only downsides are -- it is a historic place, and the old tower has really old carpets. The extendable bathroom mirror was literally falling apart. The public restroom looking toilet seemed out of place for such a fantastically upscale hotel. But those are all small complaints. Overall, this hotel really feels like a San Francisco landmark that you should stay at if you ever have the chance.
Genuine Hotels.com guest review
3 night business trip Nov 29, 2015
Jason
US
4.0 / 5Excellent
Christmas shopping trip on Union Square. Only thing lacking is a Resturant for breakfast.
Genuine Hotels.com guest review
1 night romance trip Dec 3, 2015
Alan
US
5.0 / 5Outstanding
"Perfect location downtown!!!"
Could not have been better
Genuine Hotels.com guest review
1 night family trip Nov 29, 2015
kim
US
4.0 / 5Excellent
"Native San Francisco vacationeer"
Amazing stay! Great to be at the St Francis when especially during the holidays. We were in town to see the Union Square Christmas tree lighting. Room & service were great. Valet was $58 ($65 for SUVs). I thought that was a complete rip-off (especially with an additional 14% tax)
Genuine Hotels.com guest review
2 night family trip Nov 27, 2015
Michael
US
1.0 / 5Poor
"Stolen Emblem"
My stay was ok until the morning of departure. The emblem on my Mercedes was stolen! The manager tred to say it was gone when I got there which it was not! I asked to see the cameras and he said this was not possible, but there were cameras. I filled out a claim form and waiting to hear back. Under any circumstances do I want to be denied this claim without me physically viewing the cameras.
Genuine Hotels.com guest review
1 night family trip Nov 28, 2015
gina
US
4.0 / 5Excellent
"Grand Old Hotel"
Great location and the staff is amazing. It is a very old, but still grand hotel. I'd say they have done their best to update it.
Genuine Hotels.com guest review
1 night romance trip Nov 28, 2015
Charles
US
5.0 / 5Outstanding
"Excellent hotel"
Excellent hotel, great location, fully enjoyed my stay there.
Genuine Hotels.com guest review
1 night trip Nov 28, 2015
James
US
5.0 / 5Outstanding
"Awesome as usual!"
St. Francis has been there forever. I have been going there for my Birthday every year. This was the big 5-0! It is still the best Hotel in the City. All rooms have the, "Heavenly Sleeper Package". Whao, nite-nite.
Genuine Hotels.com guest review
1 night trip Nov 25, 2015
Michael
US
3.0 / 5Good
"Stay Away on Holiday Weekends"
The hotel was completely over booked. When we got there at 8:45pm we were told "a sink was leaky" in our room and we could have a room with a king but no roll away. We waited an hour and went back to find out there was no leaky sink only no rooms. So they offered us two rooms because we are a family of four. Then the next day we had to move rooms which was a hassle. I would strongly suggest not staying there on a busy or holiday weekend.
Genuine Hotels.com guest review
2 night family trip Nov 27, 2015
A Traveler
US
4.0 / 5Excellent
"Bathrooms too small"
Rooms are very nice but bathroom was incredibly small.
Genuine Hotels.com guest review
1 night romance trip Nov 27, 2015
Tammie
US
5.0 / 5Outstanding
Loved it. Will stay there again, but probably won't use hotels.com again to book a Starwood location. Only reason I picked Westin was to get Starwood points and they do not honor Starwood points if booked by Hotels.com
Genuine Hotels.com guest review
2 night business trip Nov 23, 2015
arthur
US
5.0 / 5Outstanding
"St. Francis-SF"
Great Thanksgiving.
Genuine Hotels.com guest review
2 night family trip Nov 26, 2015
Dennis
US
5.0 / 5Outstanding
"The St Francis Experience"
The desk clerk who checked us in (her name was Navidad (*sp) was so cheerful, and pleasant and extremely personable. Also the bellmam "Gunny" his nickname, was also very helpful and went out of his way to help with my IPhone. We had a great stay and will visit again
Genuine Hotels.com guest review
2 night trip with friends Nov 23, 2015
Noranne
US
5.0 / 5Outstanding
"Enchanted Castle display"
The hotel opened its doors to the public 11/25 when they displayed their "Enchanted Castle" made from 500 lbs of sugar. Wrapped gifts decorated the base. The hotel provided hot chocolate for the children, coffee for the adults and cookies for all. There were also donation jars to support community service agencies. It's a great place with heart and soul.
Genuine Hotels.com guest review
2 night family trip Nov 24, 2015
A Traveler
US
5.0 / 5Outstanding
Hotel was right on Union Square. It is beautiful and great for shopping and dining. My only issues are that the wifi is not free in the guest rooms and parking is $66 per night.
Genuine Hotels.com guest review
2 night romance trip Nov 23, 2015
Janine
US
5.0 / 5Outstanding
"Hotel Awasome !!"
Awasome location !! Awasome hotel !! Awasome service !! Awasome view!! Awasome staff, very pleasant !! Only negotiate surprise was Parking fee -- $$$$$ per nite I highly recommend this awasome hotel
Genuine Hotels.com guest review
2 night family trip Nov 23, 2015
Gladys
US
2.0 / 5Fair
"Nice, but a problem with the bill."
The room is very nice. the bed is very comfortable. All of the staff was very polite and helpful. I had a few problem with room service and it was taken care . However, now that I am home there is an unknown charge on my credit card. I have sent the hotel an email asking for an explanation and for the charge to be removed , as I did not incure any charges. I have not received an answer to my question.
Genuine Hotels.com guest review
2 night family trip Nov 21, 2015
Gina
US
5.0 / 5Outstanding
"Great stay"
It was wonderful in every way,
Genuine Hotels.com guest review
1 night business trip Nov 22, 2015
Joseph
US
4.0 / 5Excellent
"A dissapointing stay."
I always wanted to stay here. I was a bit disappointed. The lobby and restaurant are polished and updated. The room as was far from what I expected. I understand the building is vintage, but the room definitely needed some updating. We were erroneously given two full beds instead of the queen we booked. The obvious draw of the hotel is the location. It's on union square and walking distance to Bart and many attractions. Not sure if I would stay here again.
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2015
Matt
US
4.0 / 5Excellent
The St. Francis is a great location and facilities. The old building has more charm then the tower but comes with the quirks of an old hotel building that could probably use an update.
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2015
James
US
4.0 / 5Excellent
"Another nice stay at the St Francis"
The St Francis is ideally located on Union Square. Common areas within the hotel are lovely, restaurant and lobby have a good and lively vibe, and the hotel gym is one of the best in the area. I stayed in a Towers room, and although it was larger than average in size, it was showing signs of wear and tear. Staff was friendly and helpful, beds very comfortable. I would stay here again, esp at a lower rate.
Genuine Hotels.com guest review
2 night trip with friends Nov 20, 2015
Khristina
US
4.0 / 5Excellent
"Newer Rooms YES - Older Section NO"
We booked the older part of the hotel, hoping to experience the character of the original hotel building with its vintage charm. Unfortunately, the room was tiny, dark & dirty! Carpet was old, frayed & dirty, walls once white were a grimy brown. Window looked directly out to a brick wall. Bathroom however, was clean & charming & appeared to have a lot of it's original tile & fixtures, very cool. Since we can't sleep in the bathroom :) we asked for a room change to the newest part of the hotel. Staff was very accommodating & put us in an amazing room! Big with a skyline view, marble bathroom, super comfy, clean bedding! Beautiful can't wait to visit again. Hoping they will remodel older section of hotel with as much style & comfort as the newer suites. Side note, the lobby needs some updating, they have a bar/lounge area with these 2 stories high, cheap fabric drapes ... doesn't jive with the hotels aesthetic at all ... feels like your waiting in an airport terminal.
Genuine Hotels.com guest review
1 night romance trip Sep 6, 2015
A Traveler
US
3.0 / 5Good
"Great location"
We wanted to stay here because of the location and the price was decent but our room was next to the elevator and you could hear our neighbors using running water every time the flushed or showered. It was in the older building so maybe that is why. The service staff was friendly.
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2015
Kyle
US
2.0 / 5Fair
"Disappointment in SF Westin"
Poor choice for my stay. I thought the Westin would be like the other Westin Hotels I have recently stayed in. The room was large but very dated. The carpeting was old and with stains. The toilet was an old toilet like those from grade school. The hotel didn't have any security presence at the front of the building nor in the lobby. I would recommend this hotel unless you want a large room that has a lot of noise from the street and no extra services.
Genuine Hotels.com guest review
2 night business trip Nov 15, 2015
Anthony
US
3.0 / 5Good
Hotel is old and major construction going on around the hotel. Parking is very expensive at the hotel.
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2015
A Traveler
US
4.0 / 5Excellent
"Quiet in the heart of the city"
I stay here every visit to SF. It has a great location, great rooms and wonderful service.
Genuine Hotels.com guest review
2 night business trip Nov 10, 2015
doreen
US
4.0 / 5Excellent
The rooms were very small and very noisy off the hallway, but aside from that the hotel was fine.
Genuine Hotels.com guest review
3 night business trip Nov 11, 2015
Jessica
US
5.0 / 5Outstanding
"Grandeur in the heart of Union Square"
Always an incredible stay. Love the history, location and grandeur of this hotel. Everything was too-notch!
Genuine Hotels.com guest review
1 night trip with friends Oct 31, 2015
Kristi
US
4.0 / 5Excellent
Hotel is dated in the room we stayed in. Rattling from the a/c unit all night. We stayed in a tower-view of the street below. Convenient location. Within a 1.5 mile walk to fisherman's wharf. Parking in the garage is terrible due to traffic. Easy check in-customer service friendly.
Genuine Hotels.com guest review
1 night romance trip Oct 30, 2015
Shin
US
5.0 / 5Outstanding
"Great time, great stay, I'd highly recommend."
It was a fantastic stay! I had no complaints.
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2015
Philip
US
4.0 / 5Excellent
"Mediocre"
The room was $400 plus tax on a discount site and the WiFi was extra! Nothing special about this Westin except its high price and its location. It doesn't have a pool or hot tub for a Sunday morning soak.
Genuine Hotels.com guest review
1 night romance trip Nov 7, 2015
david
US
3.0 / 5Good
"Meh"
The room was nice and clean, but much smaller than the pictures indicated from their website. We had multiple maintenance issues, but the staff was quick to take care of them and we were taken care of with some comps on our bill. I was surprised Wi-Fi was not free.
Genuine Hotels.com guest review
5 night romance trip Nov 1, 2015
Carl
US
5.0 / 5Outstanding
"Awesome hotel"
This was a great stay. Close proximity to shopping, Fisherman's Wharf, Little Italy, China Town and everything we wanted to see. Great hotel room, very spacious, clean & easy to navigate to other locales.
Genuine Hotels.com guest review
3 night romance trip Oct 31, 2015
Dean
US
5.0 / 5Outstanding
"Night out spot"
Great stay, no complaints except the elevators so confusing. Great access to bars and restaurants plus high end stores.
Genuine Hotels.com guest review
1 night trip with friends Oct 31, 2015
Rahin
US
4.0 / 5Excellent
"Not a 3rd party booking fan"
I have always loved this hotel but this is the first time I booked through hotels.com.they really don't like third party bookers so it was a little weird. The hotel.com sight promises city views and we got the view of a wall. Hotels.com also said 7th floor and up and we were initially given 4th floor. I asked to be higher up and she placedus on 12th but we still had no view.
Genuine Hotels.com guest review
1 night romance trip Oct 30, 2015
Ashlyn
US
5.0 / 5Outstanding
great hotel, great service, amazing location!
Genuine Hotels.com guest review
1 night trip with friends Oct 31, 2015
Rebecca
US
4.0 / 5Excellent
"Great location"
The staff was great. Location was great. The room was clean, small. The shower was not working correctly. It was coming from tub nozel, hose, and rain shower. The bed could've been more comfortable.
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2015
Heather
US
5.0 / 5Outstanding
"This hotel was extremely nice."
I love this hotel. It was beautiful inside and out, and very elegant. It was right in the center of union square with a great view and the service was just amazing. I would most definitely go back.
Genuine Expedia guest review
Other trip Nov 3, 2015
A Traveler
US
5.0 / 5Outstanding
Great place to stay. Customer service is amazing. Spectacular views of the city! Easy to go shopping! Prime location!
Genuine Hotels.com guest review
1 night romance trip Oct 31, 2015
Monica
US
4.0 / 5Excellent
"Awesome! -King Size Landmark Building"
We stayed in the landmark building. I was a little worried when I read the walls were paper thin, but that was not an issue at all! I loved it. Super cute, we requested a king size bed and it was really comfortable. I ordered a mini fridge and 5 minutes later it arrived. Our room didn't have a good view but next time I'll be sure to book a room with a view. The location is amazing! they don't have free wifi which sucks, but I didn't really need it.
Genuine Hotels.com guest review
1 night romance trip Oct 30, 2015
A Traveler
US
2.0 / 5Fair
"Poor technological Infrastructure"
Wifi is so bad that you cannot work. Even the TV reboots, I guess it too is streamed. Called their helpdesk, no response. The hotel is showing its age. Not recommended for business travellers. Room service is very limited, though delivery charges is only $5. I am a Gold SPG member, have stayed in much better Westins
Genuine Expedia guest review
Other trip Oct 30, 2015
Raj
US
4.0 / 5Excellent
"San Fran"
Very nice staff and efficient service. Room was quite yet very small.
Genuine Hotels.com guest review
1 night romance trip Oct 23, 2015
Rob
US
5.0 / 5Outstanding
"Perfect location."
Wedding and St. Francis was in the middle of it all.Grand hotel, wonderful staff and location.
Genuine Hotels.com guest review
3 night trip with friends Oct 15, 2015
ernest
US
5.0 / 5Outstanding
"39th Anniversary trip"
We were checked in by a nice guy named Louie who gave us a great room and suggested the perfect restaurant on Fisherman's Wharf to celebrate our 39th Wedding anniversary. Thanks Louie, you made our visit great.
Genuine Hotels.com guest review
1 night romance trip Oct 23, 2015
David
US
5.0 / 5Outstanding
"St Francis Exceeds Already High Expectations"
A quick 2-night stay at a great old hotel, one which maintained or exceeded all expected standards. The staff, in particular, was superb, exceeding expectations time and time again, throughout the stay.
Genuine Hotels.com guest review
2 night trip Oct 22, 2015
Michael
US
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