"Great! except for the second hand smoke!"
overall customer service was fantastic! The only was someone was smoking in the non smoking floor the room right across from mine. I called security and they really didn't do anything because the person kept smoking and i had my 8 month old baby getting second hand smoke.Genuine Hotels.com guest review
Overall a fabulous experience. Our waitress who served us breakfast was exceptional!!!!Genuine Hotels.com guest review
Valet parking is WAY expensive at $38 a night and as it is it takes them 20 minutes to get your car... Also, AC broke in the room and I was told by the front desk at 2am to just "sleep with the door open so the room cools down" .. So basically they wanted me to sleep next to bugs and the noise from the street because they couldn't do anything. This […] hotel was nice but I wouldn't recommend it, it's not all it's made out to be. Read moreGenuine Expedia guest review
Staff were very helpful and attentive. Great location. Hotel is nice but overpriced. Small things need attention in the rooms. I was expecting the bedding to be more plush but is was clean and comfortable. Plumbing in tub needed some maintenance (shower did not come on full force, water still came out of tub spout). Toilet seat was loose, phone by bed […] did not work. Minor things but for the price I wouldn't have expected this. I was glad I did the hotel.com deal so the valet service wasn't as much. They charge to use the excerise facility and internet in the rooms! Read moreGenuine Hotels.com guest review
very nice hotel needed a room had surgery the next dayGenuine Hotels.com guest review
Good location. Bad hotel!Genuine Hotels.com guest review
Great area and atmosphere with good service. Everything was great except that the shower could have used a little repair as it was leaking and looked decrepit. There were also ants in the bathroom. This was all bad but how great the rest if the experience was made up for it. The bar was great, the view better, and overall was a good experience.Genuine Hotels.com guest review
No coffee in rooms that was disappointing . You also should be aware that the pool can be closed for filming . It was not a problem for us but for young families it could impact them.....Genuine Hotels.com guest review
This hotel had beautiful grounds and the rooms were comfortable except we did not have a comforter on our beds but only what seemed like a sheet. I was chilly all night. We had to request a coffee maker, but had a hard time getting cream and sugar. The hotel's location is great!Genuine Expedia guest review
"Take It or Leave It"
Noise levels were a little much late night. While the inside seems to have been renovated, the building itself could use a facelift.Genuine Hotels.com guest review
"Very nice hotel"
Hotel was to expectation only draw back 20 dollar a day gym charge not expected. But overall very pleased and would stay again.Genuine Expedia guest review
"Hotel stay for business/family"
We chose this hotel since it was the closest to a meeting we had to attend. The entire experience at the hotel was exceptional. All the staff were courteous and helpful. Check in and out were very easy and efficient. The room and amenities were clean and functioned perfectly. The property is located a short walk from a mall and cinemas. The adjacent […] mall has several restaurants as well. Overall I'd recommend this hotel for anyone needing a stay in Century City. Read moreGenuine Hotels.com guest review
"pretty good value"
It's a nicely updated classic - attentive staff, nicely appointed if slightly dated rooms. Rates vary widely, but for the right rate, the value here is quite good.Genuine Hotels.com guest review
"Nice, but nothing special"
I stayed over a weekend in a double room with other family members while attending a conference. The room was clean, the staff were attentive and helpful, especially the housekeeping, valet and bellman. The tub/shower drained so slowly that your shower ended up being a partial bath. We needed to call to request the coffee maker, which was delivered […] promptly, but not automatically refilled for the next day. Small service lapses, but ones that I would expect to be met at these prices. Read moreGenuine Hotels.com guest review
Response by Hyatt Regency Century Plaza Thank you kindly for reviewing the Hyatt Regency Century Plaza in Los Angeles. We appreciate your candid review and have shared this information with our housekeeping team to address these concerns for the future. We hope to see you again soon. Sincerely, Adrienne De Vore Director of Public Relations
Love the hotel! Staff was so friendly and the hotel is beautiful.Genuine Expedia guest review
"Really nice place to stay"
Came here for a family vacation hotel was really nice. The hotel was centrally located to everything we needed. Our daughter said it was really fancy because of the piano player and the lounge singer lol. Would recommend staying here, only downside you have 2 use valet no self parking other than that good place to stay.Genuine Expedia guest review
"Great stay in LA"
Everything was great especially the service!!!!Genuine Hotels.com guest review
Beds were small, no coffee in room, had to call for towels, need divided bathroom space. Not a good hotel for more than one person to stay in.Genuine Hotels.com guest review
"Nice but old and worn out."
The hotel is old school nice however, all the furniture is old and chipped . It has a restaurant but it is only open certain hours and very expensive. Two waters and two bags of chips cost too much at the little store in the hotel. I had a package deal that was suppose to have free parking but when I arrived home I noticed they charged me for parking. […] I am going to have to call and contest the charge. Generally speaking its a nice place but very expensive. Read moreGenuine Hotels.com guest review
"Outstanding service from start to finish!"
From the moment we pulled up outside to the moment we left, the service was really outstanding. The valets were warm and helpful - I am disabled and needed to unload my wheelchair with a ramp. Check-in was completed quickly, by a very courteous, friendly, and professional young woman, and our room was clean and very comfortable, with a roomy balcony […] and great view. Housekeeping came promptly to bring some extra accessories to make the room more accessible for me. We enjoyed watching World Cup soccer in the lounge, and relaxed outside at the large pool. In the evenings, we enjoyed the peaceful outdoor lounge warmed by fire-pits, and my daughter loved the hammocks in quiet little nooks near the pool. The cocktail waitress was delightful and very helpful. Even the staff at the Starbucks and gift shop in the lobby were warm, attentive, and personal. Every time we came and left the hotel over a period of three days, the valet staff greeted us by name, and gave us great directions, advice on where to park, and of course, delivered our car to us promptly. Best service we have enjoyed in a long time! Read moreGenuine Expedia guest review
Room was comfortable, service was excellent. We really like the outdoor pool and hot tub facilities. Our TV wasn't working the first day, but was fixed pretty quickly. We would stay here again in the future.Genuine Hotels.com guest review
Excellent accommodations. Property was clean, staff was polite and friendly, and the location was excellent. We would definitely go back to this hotel in the future.Genuine Hotels.com guest review
"Upscale hotel close to UCLA"
We stayed overnight while attending our son's graduation. Probably more than we wanted to pay but it was close to the campus, the rooms were great and breakfast the next day (a continuation of our graduate's celebration) was top notch.Genuine Expedia guest review
"It was ok"
I always feel like higher end hotels really offer less. You get more at a comfort inn really.. Rooms here were ok.Genuine Hotels.com guest review
"First class location and Service"
Have stayed here a total of 5 nights now and they did not disappoint. Even when I found they had put me on the smoking floor, in a non-smoking room, they were happy to accomodate a move to a non-smoking floor. Restaurant is delicious, and room service is QUICK, so don't get caught without a robe!Genuine Expedia guest review
"Beuatiful Hotel, but get you with the extras"
Beautiful hotel, great location, very quiet, clean, and comfortable. But self-parking is extra charge ($15/day on weekends). Also (and this is a little ridiculous), Fitness Center at Century Plaza is not run by Hyatt, so it costs guests $22 per day to use the fitness facilities. Also, no coffee maker in room.Genuine Hotels.com guest review
This hotel is beautiful..the rooms are spacious and loved having a balcony. Staff was super friendly and helpful.Genuine Expedia guest review
Staff is great! Valet is $38/ night Other than that, great place close to west Hollywood ;)Genuine Expedia guest review
"I expected better."
Service was horrible. Front desk, room service take for ever to just answer the phone let alone bring what you want.Genuine Hotels.com guest review
Stayed for one night only before leaving from LAX - good location, nice view, reasonable price for a hotel with such reputation... but.... 2 of 4 pillows were smelling simply terrible, reminiscent of dirty feet. Makes you wonder what else is not clean in the hotel if pillows (!!) were in such condition. The room had a scent to it, as if somebody was […] smoking there the previous night (it was a nonsmoking room, of course) and it wasn't cleaned well. The room phone was beeping high-pitch sounds occasionally through the night, had to get up and unplug it. To be fair, we got 50$ off for the trouble, but I'd probably not come again. Read moreGenuine Hotels.com guest review
Centrally located with easy access to many of the sites and activities in the LA area.Genuine Hotels.com guest review
Very happy with the hotel. Compared to all the dumps around hollywood that are close in price, it was like a palace. Definitely staying again. Its my Go-to for LA nowGenuine Hotels.com guest review
Everything was excellent. But one area that could be approved is the pool staff on the weekends. Had to constantly get up and find someone to order something when I should be relaxing poolside. Other than that everything was perfect.Genuine Expedia guest review
"Great getaway near Beverly Hills"
My expectations were exceeded -- was expecting some delays because we got to the hotel early to check-in, however we were received with smiles and greetings. The staff were helpful with our bags, check-in, bell hop service... We even received free pastries at the Starbucks. We got a great room with a great view of the city and hills beyond. Relaxing […] on the balcony was a great treat! We left our car in valet and used taxis to get to nearby places -- it was great that there were always taxis available. We splurged on the breakfast buffet, so many food choices and they offered champagne or mimosas with our meal! We just stayed one night, but wished I had booked additional nights. Check-out was a breeze, left our bags and car for a few more hours and then returned later in the day to be sent off by the attentive staff. Read moreGenuine Expedia guest review
"Reasonable luxury Beverly Hills/Hollywood Location"
Overall stay was good. They are pet friendly with additional $100 fee for your pet to stay. The front desk lady was nice enough to adjust down to $ 30.00. I booked this hotel through Expedia unpublished and did not have a clue about the extra $ 100.00 fee. We just came from Marriott Suites and they did not charge us for the pet stay. Also parking during […] the week in $ 30.00 per night. Weekends $ 15.00 If you suffer from back pains and arthritis and you are a small woman make sure they will provide a step stool. I could hardly climb their beds. Also should have two night stands for rooms with two beds. Extra treat , they supplied a nice dog bed for my pet.Parking garage attached to hotel. Read moreGenuine Expedia guest review
all was super except the shower and restroom poolside. Its like all the old plumbing fixtures were put in there. Not in tune with hotel overall.Genuine Hotels.com guest review
"Very fine hotel,great West L.A.location."
I found the room to be extremely well appointed,quiet,restful,and comfortable.The staff was extremely helpful,courteous,and obviously,well trained and supervised.Genuine Expedia guest review
"Great pricing for this awesome hotel"
Everything about this hotel is great. Nice comfortable room, with free refrigerator and wifi usage in the room is not free but it's cheap. However there is free wifi in public areas. Great location to Hollywood, such as the Walk of Fame, etc.Genuine Expedia guest review
"Nice hotel in LA"
It is big and nice environment for people to live!Genuine Expedia guest review
"Waited in long line to check in"
Wonderful hotel of course, but checking in took way too long. I checked in at about 7:30pm on Saturday and there was a long line that did not go fast. Very busy hotel! Great location in a safe area.Genuine Hotels.com guest review
I booked this hotel for my daughter's 20th birthday. The hotel was beautiful, safe and an all around luxurious experience!Genuine Hotels.com guest review
"Worst. Experience. Ever."
Cold and uncaring staff. The week prior we stayed at a Hyatt Place and Park Hyatt and experienced fantastic service. When we got to this hotel the registration agent treated us with open contempt for having to take the time to check us in. He complained to his co-workers about the planned wedding at the hotel than he did talking with us. The room was […] drab, low ceilings, and tiny. The common areas of the hotel were nice so we were hopeful, but our room was Motel 6 borring. Not exactly the type of room for my family of four to recharge our batteries from the stress of being displaced. I called the front desk to talk with them about our needs. They said they would more us to a suite for an $150 per night. I told them their website shows the price as being only $100 more than we were currently paying. After placing us on hold again he came back and said he would give us a suite for an extra $50, but revoke our club room access. Again, I told him we needed club room access and didn't mind paying their listed price of an extra $100 for a suite with club access. He finally came back and said okay, but implied that our new room would be the worst room in the hotel. The gist of what he said was take it or leave it because they have more important things to worry about than our comfort. We left it. We went to the Beverly Hilton. There we had a fantastic stay for far less money than the Hyatt wanted. Read moreGenuine Hotels.com guest review
"Great stay at Hyatt Regency Century Plaza!"
Great location! Wonderful hotel and staff! Will definitely stay there again...Genuine Expedia guest review
Fantastic area and ease for checking in and out. The staff was great and professional. The room was clean and relaxing.Genuine Expedia guest review
"Hyatt Regency Century Plaza"
We just stayed at the Hyatt Regency for a dance competition/convention. The staff was very hospitable and helpful everywhere I went. I had already been here before, and although their rates are a bit steep in general, with the convention being onsite, I couldn't beat the convenience of staying. The room was clean with a balcony on the 6th floor. Pretty […] nice to be able to sit on the balcony and relax , while my daughter is busy with her activities. I've read about how valet parking was expensive, so I expected it. Lucky for me, they not only gave me late check out, they gave me a discounted rate for valet. They do post a sign for self parking for $15 without in and out privileges. But the convenience of having your car brought to you is worth it, if you can afford it, and hubby isn't around to help you lug your stuff around from parking. They do have a park and stay rate, as well as one with breakfast and then there is Club room. They had a decent selection of hot breakfast items. I like not having to worry about where I'm going to get something decent to eat in the morning, with my picky eaters. Century Plaza is across the street, its a little bit of a walk, but doable. They have a lot of stores and restaurants to choose from, and the decent food court if you want to eat out. I was very happy with the service. From the check in front desk guy, to the bell hops, server and valet gentlemen, it was good all around. I would stay there again. Read moreGenuine Hotels.com guest review
"Fabulous place to stay"
Our stay was terrific! The staff went out of their way to welcome us and make sure we had a good stay. The food in the restaurant was delicious - the whole experience could not have been better.Genuine Hotels.com guest review
"Hotel right next to century city mall."
Stayed there with my family. Very nice hotel. Will stay there again.Genuine Expedia guest review
"Relaxing hotel to stay in"
the hotel has fairly big rooms. the pool and poolside area was very nice, as was the lobby. it took us approximately 20 minutes to get a pair of slippers that we had ordered as room serviceGenuine Expedia guest review
Loved the rooms with balcony with view to the pool.Genuine Hotels.com guest review
"Great hotel close to Beverly Hills"
Walked out the door and walked to Rodeo dr. Very nice area!!Genuine Expedia guest review
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