"Nice Hotel, but beware of parking"
I thought the hotel room itself was nice and bed was comfortable. Being from out of town and not familiar with the area, it was a little tricky to figure out what lane to be in off of I-90 to get to hotel. I missed it the first time and had to loop back around. My biggest disappointment with the hotel was that I was not aware that I would be charged […] $26.00 a day for parking. I never recall seeing that point listed on the hotels.com listing for the hotel. If you are comparing other hotels please be aware this one will cost you an extra $26 a night over the advertised price. Read moreGenuine Hotels.com guest review
"Convenient to the Mass Pike, going East"
Check in was fine. $28 bucks for parking is high for the burbs. WIfi is slow and requires constant relogging in. Comportable Rooms. Road Noise.Genuine Expedia guest review
"Fine for the weekend"
Kept uop nicely. Great free b'fast. Attached resto/bar was greatGenuine Hotels.com guest review
Response by Crowne Plaza Boston - Newton Dear Ken - thank you for the kind words. We appreciate you taking your time and sharing your experience with us. We look forward to welcoming you back.
The room was smaller than I thought it was going to be for a queen. But overall, it was an okay place to rest our heads while exploring Boston. They do charge $28 for parking so be prepared if you are driving and count that into your budget. We drove into Boston and also had to pay for parking there so neither of us were happy about paying for parking […] twice for one day. You can tell the hotel staff are tired of explaining the whole parking situation as I got a pretty curt answer when I asked why the parking rate was so high (and it is for a hotel that's not in downtown Boston). I think I would have been okay with pay $28 if it was in downtown because I wouldn't have needed to move my car. Read moreGenuine Expedia guest review
"Great hotel but miserable location."
The staff were indredibly welcoming and the hotel itself was aesthetically pleasing but you will hear the busy highway below the hotel and the air trafic CONSTATNLY!Genuine Hotels.com guest review
very convenientGenuine Hotels.com guest review
I enjoyed my stay at the crowne plaza a lot. Went to Boston to see the Red Sox and some friends, and really only used the hotel to sleep. The staff was friendly and accommodating. However the house keeping would only go through rooms early in the morning to clean.Genuine Hotels.com guest review
"no fridge in the room"
i enjoyed my stay, except for one thing: there's no fridge in the room. You can get a fridge delivered to your room for $15, but I didn't feel like spending an extra $15 for fridge. Used the ice bucket instead, for storage of milk.Genuine Hotels.com guest review
"good location to Boston and reasonably priced; pol"
My family and I had a wonderful stay at the Crowne Plaza and we will return to this facility.Genuine Expedia guest review
"Great location - decent hotel"
The reviews of the hotel online were quite accurate. The location is perfect - easy to access the Turnpike (its right above it) for easy entry to Boston and to suburbs. The noise could have been an issue however I asked for a room on a higher floor and slept just fine. The check in staff was very welcoming. The exercise room as well equipped. The overall […] condition of the hotel is a bit run down. The carpet in the hallways and elevator has seen better days. The cleaning staff was quite efficient- knocking on doors by 8:00 a.m. Overall the hotel is a good value for what you get. I'd stay there again. Read moreGenuine Hotels.com guest review
"Overnight Stay was Good"
Overall the hotel was fine. Clean room, good amenities. Live band in the bar Friday night. The only negative I would say is that everywhere it says overnight parking is $9 (even in the hotel literature in the room), but they jacked it up to $28 on a busy Friday night.Genuine Hotels.com guest review
"Very dirty windows, highway noise"
If you dont mind sleeping above a loud highway and looking out a window with a thick layer of road dirt this place is for you.Genuine Hotels.com guest review
Great location. Close to Boston College and the city. Nice employees. Great room, pool etc Would definitely use again.Genuine Hotels.com guest review
Room was great, excellent location. Only downside was the overnight parking of $28. In my view, excessive.Genuine Hotels.com guest review
Everything was good in my experience. Nothing bad happened.Genuine Expedia guest review
"College pick up day"
Stayed here a few times. Other than the delay to check in to my room, everything else was up to fine standards.Genuine Hotels.com guest review
I was attending my father's funeral. The staff at the hotel were wonderful, Extremely polite and helpful. It was a great experience staying there!Genuine Hotels.com guest review
On multiple occassions I have stayed here and they have tried to charge me more for parking than was quoted on expedia. If you bring a printout of the details of your reservation with parking prices included they will honor the lower rate ($9/day) versus their "normal rate" ($28/day). Besides this, the hotel was clean and comfortable.Genuine Expedia guest review
If you have to be near Boston don't need to be downtown this is a great optionGenuine Hotels.com guest review
Room not made up by mid afternoon. Parking should be included. Otherwise good value and great that Wifi is included.Genuine Expedia guest review
"Clean. Good rate."
It's right ON the turnpike. Clean hotel, convenient to everywhere - but if you want dead silence this is not the hotel for you . There will always be 'white noise' from the highway or worse - just the straight up spun of traffic. Otherwise it's a great traveler hotel for business. Breakfast buffet is also a good price.Genuine Expedia guest review
"Small room, overcharged breakfast, inconvenient"
Room was very small with no sunlight, just a dingy garage view. Breakfast was supposed to be included but after all the extra fees, like $28 parking (which was supposed to be $9) this one night sold at $154 cost almost $300! I would not consider staying here again. The proximity to Cambridge is quite fungible. With morning traffic, it is still over […] 35 minutes to Cambridge. Best to stay elsewhere if you need to make your morning appointments! Pool was crowded and there is no hot tub / spa. Read moreGenuine Hotels.com guest review
"Hotel Stay for a School Reunion"
It was a perfecct place to stay for me. Loved the location right off the Pike, and the traffic noise below did not keep me from sleeping at all. Room was really nice! Was surprised about the newly instituted parking fee and the high cost of it in the convenient garage at the hotel. Nice little restaurant and bar right in the lobby. Staff was very p […] leasant. Read moreGenuine Hotels.com guest review
"Very friendly staff. Everything was great."
I loved everything about it. Everyone was so accommodating.Genuine Expedia guest review
"Very noisy hotel"
Spans the Mass Pike and there is a high level of noise in the rooms. So much so they put ear plugs on the night stand. The hotel is also very hard to get to. No TV remote in the room. And the staff was less than accommodating when I called to get one sent up. They kept telling me there was one in the room. I told them I searched twice and there wasn't […] one. They begrudgingly sent one up. Read moreGenuine Expedia guest review
My biggest problem was the parking situation- very deceptive to have a parking garage almost attached to the building and not tell your customers that you are going to charge them $28 per day extra for parking. I would not go back because of this!Genuine Hotels.com guest review
"Not a good night"
Runny toilet water torture. Stained sheets and spread. Garage too low for our Tahoe. On street (metered) only other optionGenuine Expedia guest review
"Hotel is Nice & comfort to stay, I do Recomend it."
The tub got clugged, I never called for repair though, parking & movies too expensive, clean room & hotel, nice breakfast area and good restaurant bar with live music... Awesome !!!Genuine Expedia guest review
"Good location, easy access to downtown"
Staff was awesome! Extremely friendly and went above and beyond.Genuine Expedia guest review
"Pay to park"
Nowhere on the website did I see anything about paying $28 to park overnight !Genuine Expedia guest review
"great last minute reservation!"
Stayed at the Crowne Plaza in 2011 when it was undergoing renovations. Was OK, but was a "work in progress." When we got to the hotel this year, we didn't recognize the hotel. Looked like new. Spacious restaurant and bar. And the people at the front desk were most helpful and knowledgeable.Genuine Hotels.com guest review
"The Noisy Hotel"
This is not a good place to stay if you're a light or medium sleeper. It literally has the highway go right under it both ways. And a MBTA train next to it. They know it's so noisy that they supply ear plugs. The staff are friendly but limited on info to get around the area and Boston. The room is small and crammed with too much furniture. I also discovered […] that I was left with used soaps. I was here for the marathon and will not stay again. If you can sleep thru a storm or have bad hearing this is a nice place. I will say though that the breakfast was the best part of staying here. Read moreGenuine Hotels.com guest review
Booked 2 double beds and only got bed and couch. Also put a $75 hold on our visa check card without informing us. And because we did not book through them...used hotel.com, they were unable to give us an adjoining room. Strike 3.Genuine Hotels.com guest review
"Additional Deposit NOT MENTIONED prior"
Everything was great except how they have an additional deposit put on your card even though room was pre paid and the girls at front desk were not exactly friendly about it. I was not happy that they wanted to charge my card an additional $75.00 for a 5 to 10 days before re releasing funds. Should state that in info in advance. Other than that everything […] was wonderful. Read moreGenuine Hotels.com guest review
"Good times over the Mass Pike"
This hotel has a convenient location right over the Mass Pike. Clean, not that quiet, but a good place to stay when visiting Boston.Genuine Hotels.com guest review
"Not worth the money"
The room was tiny and the loud noise from the road made it almost impossible to sleep. The parking fee was not $9 as stated on the Expedia site, they charge $24 per day. The bar onsite is overpriced. Staff at the front desk was unfriendly and hard to understand at all.Genuine Expedia guest review
"As close to Boston as you can get!"
As close to Boston as you can get without being in Boston. Have a car, though.Genuine Expedia guest review
"It was great"
Wonderful very clean and out needs hotel staff was very to the point and we had no complaintsGenuine Expedia guest review
Far away from everything, especially the T. Terrible bed... the sheets felt like a bath mat.Genuine Expedia guest review
"Four days in Boston"
Comfortable and great home base for our trip. .... .....Genuine Expedia guest review
"Convenient stay right outside of Boston"
Convenient location just minutes from Boston. Clean and affordable hotel. A Dunkin' Donuts right across the street plus many bars and restaurants within close proximity. There's a bus stop right across the street that will take you to the T. (I believe it runs express during the week directly to downtown Boston).Genuine Hotels.com guest review
Staff, location were good. Overalllocation and cleaniness also good. Food breakfeast buffet and room service were above average.Very nice StayGenuine Hotels.com guest review
"Excellent location for college visit"
The hotel is literally directly above I-90, with entrances in both directions immediately available. It is about twenty minutes from MIT, Harvard, Boston College, Boston University, Northeastern, and Brandeis. Basically, it is perfectly placed for a visit to Boston area universities with a reasonable room rate. If you are planning a college visit to […] Boston, this is the place for you. I did lower the maintenance rating as the beds have metal brackets that nominally support the box spring, in our case the box spring was not positioned correction, and both my son and I got nasty bruises when we walked next to the bed (the brackets were hidden by the bed skirts). Read moreGenuine Hotels.com guest review
"Crowne Pointe Newton"
Sits right over the interstate but not really too noisy. Good location.Genuine Expedia guest review
We were very pleased with our stay, with the room, the breakfast that was provided and the service. I requested a handicapped access room and it was perfect, even had windows looking out on the Boston skyline. And the price was very reasonable so we plan to stay there again, when we actually pay! For this visit, I used my rewards days and had more than […] enough allowance. Thank you Hotels.com! Read moreGenuine Hotels.com guest review
Response by Crowne Plaza Boston - Newton Dear E- thank you for sharing your experience with us! We just finished renovating our ADA rooms, and we are delighted to hear that you found it to be perfect. Thank you for staying with us, and we look forward to welcoming you back.
The hotel was right above the highway, so it was interesting. The staff was friendly.Genuine Expedia guest review
Response by Crowne Plaza Boston - Newton Dear Terri - thank you for the comments. We agree! We also believe that we have an interesting hotel - with an amazing view. Thank you for staying with us, and we look forward to welcoming you back.
"Not worth the money"
Bed was uncomfortable and soda machines did not work. I went up several floors and each machine was empty. Also I lost $2 in one of them. I was there for a very important interview and could not sleep at all because the bed was just awful. The room thermostat also did not function properly and I could not get the room cooler. Everything is clean and […] the staff very pleasant but the rate I was charged for the service I was given was excessive. Read moreGenuine Expedia guest review
The first night I was given the key to an occupied room and the second night we returned about 11 PM and the room was exactly as we left it. It was never made up. A gesture of free breakfast and parking didn't cut it. It was a question of safety - what if keys had been given to someone for the room I was occupying? I don't come home to unmade beds in […] my own house, I certainly don't appreciate it when I'm away. I don't plan to stay there in the future. Read moreGenuine Hotels.com guest review
WAS NOT AT ALL HAPPY TO BE CHARGED $12.00 TO PARK MY CAR AT A HOTEL WHERE I WAS STAYING. I HAVE NEVER HEARD OF PAYING TO PARK WHEN YOU ARE STAYING AT A HOTEL. WILL NOT STAY THERE AGAIN!!!!!Genuine Hotels.com guest review
"not bad but not great"
When I booked the room it was for a two double bed. When i opened the door it was 1 queen size called down to the desk and they had to see if they could find another room. It was only me and my daughter so they waved the parking fee and kept the room. Went down to the pool and it was so small that only 6 people could fit. There was all ready a family […] so we couldn't stay. The room also is located over the hwy so you could here the cars. Any hotel I have ever stayed in has a blow dryer this did not so make sure you bring your own. Read moreGenuine Expedia guest review
Response by Crowne Plaza Boston - Newton Dear Guest - thank you for sharing your experience with us. I am sorry to hear about the issues which you encountered during your stay - those are absolutely not our standards. However, there are times, when we are sold out - that reservations do come in as a standard room type, and although we would love to accommodate all our guests, and their requests - do to the guaranteed room types, we are unable to. I am happy to hear that my co-workers did try to make it right for you, by waving the parking fee. I am sorry to hear that you were not able to locate the blow dryer - which is located inside the closet, on all of our guest rooms. Once again, thank you for sharing your experience... and, we would love to have the opportunity to have you stay with us again - and ensure you a different experience.
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