 Prepaid hotel and vacation rental reservations booked through hotels.com® are guaranteed to be the lowest rate you can find. If there is a lower rate publicly available online for the same dates and the same hotel or vacation rental and room category, you must contact us prior to the property's cancellation deadline. Deadlines vary by property and travel dates. Please refer to your booking confirmation for the applicable deadline. Bookings that cannot be cancelled are not subject to this guarantee. If your booking qualifies for this guarantee, we will either, at our option, refund the difference or cancel the reservation without penalty.
1. "What are the requirements for claiming the Price Match Guarantee?"
You must have already booked a prepaid reservation.
This reservation cannot be for one of our non-discounted properties. The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).
2. "If I am able to confirm a lower rate, how do I contact hotels.com?"
Fill out the on-line Price Match Guarantee Form
3. "When can I expect to receive a response?"
We will respond via email within 4 hours during regular business hours, or if outside of regular business hours,
we will reply the next business day.
4. "How is my credit issued?"
Credit is issued directly to the credit card provided at the time of booking.
Credit will usually appear on your statement within 7-10 business days. 
Please fill out the form completely. All fields * are required in order to process your request.
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