Sloten Hotels

Dutch Design Hotel Artemis - rated 8

"The condition of the hotel was excellent however the staff we spoke to at reception were rude and ge"
by H O'Hagan. in Belfast

On arrival at the hotel the receptionists insisted that two rooms were unpaid for and insisted that the full room rate for five nights needed to be paid or no room! After providing them with proof of payment with a website receipt they offered no apology for their mistake. The day before our departure I prebooked a shuttle bus for the airport. As the hotels literature states a shuttle bus runs from the hotel every hour and two hours notice is all one needs to give so I thought a day was plenty. After checking out the next morning I reminded the same receptionist of our shuttle bus booking at 8am. It was ten minuted later she told us that the shuttle bus would not be collecting us and it 'was not her problem'. I felt annoyed that I had given a days notice for the booking and they had failed to either book the bus or notify us that our booking was not possible. Perhaps if we had been wearing suits and of an older generation she would have bothered to book it for us in the first place. This unhelpful approach and the fact that they tried to charge us twice for our booking resulted in stressful situations in what should have been a relaxing holiday. Despite these few members of staff the hotel itself was of excellent quality and situated in a pleasant area just outside the main center. The food at the hotel was also of top quality as`was the service of the friendly waiting staff.

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