Spa hotels in Playa del Carmen, Nevada.
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"Good Hotel, but not as good as expected"
Reviewed by a Hotels.com guest on Feb 26, 2013
Limited entertainment, incompetent reception staff, some waiting and hospitality staff not very friendly, some rooms are smaller for the same price, hotel is too spread out and many rooms are very far from the ocean
"Pool, Beach and Rooms are Top Notch!"
Reviewed by a Hotels.com guest on Feb 20, 2013
I loved it! Super clean, pool is amazing and the room was just perfect! I usually look for hotels with 24hr. room service and even though Mareazul does not offer this service I Im sure I,ll return some time soon.
"Great place to relax with kids"
Reviewed by a Hotels.com guest on Jan 9, 2013
We enjoyed our 2-day stay at this hotel with our kids (ages 9 & 12). The staff was great, for the most part. We did have a little problem at check in when they couldn't find our reservation for awhile (they were looking under the wrong name) and it ended up costing us $20 in phone calls to Hotels.com to clear it up. Other than that, the food was fine for this type of resort, the drinks were good and the resort was attractive. I had a spa treatment (massage and facial) that I enjoyed greatly. The kids really liked the pool. The location was very close to shopping and restaurants.
Reviewed by a Hotels.com guest on Jan 7, 2013
Great all-inclusive hotel. What makes this hotel special is the "animation staff" They'll leave you alone if that is what you want, but if you want entertainment, you have a bunch of friends for all kind of activities.And every night, they put on a first quality show, then the party continues at the disco. You don't have to ever leave the hotel (extremely safe, by the way)
"Beautiful, interesting, Friendly Sandos"
Reviewed by a Hotels.com guest on Jan 2, 2013
Overall a great place. Food good everywhere. Except Italian & snackbar, which were not nearly as good as the others. Bartenders varied in their strength &prep of drinks. Just ask for "mucho" alcohol if you like about a regular strength drink, & to blend extra, for ice drinks.
Rooms are ok, cleaned well, but are in need of renovation soon, just some things are appearing worn/dated.
Pools lots of fun, good availability of chairs. Beach very pretty, swimming just ok, rocky bottom, low visibility in the water.
Snorkeling boat trip through Scuba Libre (snorkel hut etc. on the beach)
Very good worth the $35 US.
Lots to see & do at this resort, enough variety of shows, activities, restaurants to spend 2 weeks there without getting at all bored. Lots of interesting wildlife.
Some bartenders are rude, just ignore it, they seem to fluctuate in their moods. Some are fantastic though too!
Service at restaurants very good. If you tip nicely the first day & then sit in the same section of the buffet everyday, you can get Fantastic serice your entire stay.
Overall good value for the money.
"great if youre on a budget"
Reviewed by a Hotels.com guest on Sep 20, 2012
Stayed here for only 2 nights, and although it is the least fancy of the other Riu hotels in the area, it is also the cheapest, so it makes sense. If you're trying to save money I would stay here because as a guest of Riu Lupita, you get access to use the facilities at the other fancier Rius, Tequila, Playacar and yucatan, which are all within walking distance, or a short shuttle bus drive. Playacar and yucatan have nicer, less crowded pools and have access to the beach , which is very nice and clean. you can also get drinks, breakfast and/or lunch at any of the 4 (Just not the Riu palace). The snack bar was okay, can hold you over till the next meal, and the buffet is better. nothing extrodinary, but good. I liked the breakfast buffet more than the dinner buffet. All the staff is super friendly and work hard to serve you, especially the bartenders and servers. The bed was a little hard, but not enough to disturb your sleep, plenty of alcohol/drinks in the mini fridge.
The place has a lot of character. It is set up to resemble a Mayan village in the jungle somewhere. Super friendly and helpful staff. I stayed for a week: my first room had no tv, but for my last two nights they moved me to one that did for the same price. Pool was very small and very cold, since it is always shaded--it was colder than the sea. The hotel was very quiet in spite of being one block from a cluster of very popular clubs.