"Good Hotel, but not as good as expected"
Reviewed by a Hotels.com guest on Feb 26, 2013
Limited entertainment, incompetent reception staff, some waiting and hospitality staff not very friendly, some rooms are smaller for the same price, hotel is too spread out and many rooms are very far from the ocean
Reviewed by a Hotels.com guest on Jan 31, 2013
Great food, great service, having to make arrangements for anything to do is a downfall. Standard drinks were pretty good, would like more beer choices. Room was always clean and overall very nice. I would recommend this place if you are looking for an all-inclusive. It is off the beach but it is within very close walking distance, and you can eat and drink at the sister resort right at the beach.
"Great place to relax with kids"
Reviewed by a Hotels.com guest on Jan 9, 2013
We enjoyed our 2-day stay at this hotel with our kids (ages 9 & 12). The staff was great, for the most part. We did have a little problem at check in when they couldn't find our reservation for awhile (they were looking under the wrong name) and it ended up costing us $20 in phone calls to Hotels.com to clear it up. Other than that, the food was fine for this type of resort, the drinks were good and the resort was attractive. I had a spa treatment (massage and facial) that I enjoyed greatly. The kids really liked the pool. The location was very close to shopping and restaurants.
Reviewed by a Hotels.com guest on Jan 7, 2013
Great all-inclusive hotel. What makes this hotel special is the "animation staff" They'll leave you alone if that is what you want, but if you want entertainment, you have a bunch of friends for all kind of activities.And every night, they put on a first quality show, then the party continues at the disco. You don't have to ever leave the hotel (extremely safe, by the way)
"Looks brand new"
Reviewed by a Hotels.com guest on Jan 6, 2013
I was very impressed with our first stay here. The place looks brand new even though it is 7 years old. The staff was generally friendly, service was good and the food at the restaurants and bar was very good. Nice beach, plenty of chairs. I thought the beds are very good also. Have to take a cab into Playa.