"Can't wait to go back!"
Reviewed by a Hotels.com guest on Mar 22, 2014
The hotel & beach were perfect for our Spring Break getaway. The grounds are magnificent, very well taken care of, with only the highest expectations for the appearance. The staff were amazingly friendly/helpful, always first to say "hola." Spoke and had lunch with several during the stay and they were just great people who enjoyed making our time most enjoyable. The beach is fantastic with plenty of sand, sun and space to enjoy all the activities you hope to have available in a place as beautiful as this. Suggestion- get to your preferred beach chair early in the morning to get a premium location and shade umbrella. We never felt like there were too many people and not enough chairs/space- room for everyone! The beach vendors were there but very courteous and not pushy at all. Plenty of pool space too, if one opts for less sand and surf, lots of games/activities for all. Again, get your towel on a chair early. The drinks may be a bit watered down but given the time of year we visited and the ease which one can overdo in "all you can drink" not an issue. Service was quick and friendly. The food was a bit below our expectations but not so much to not visit again. Make reservations at the restaurants as soon as you arrive so you can get as many of your preferred time/location as possible. We loved the Japanese and French but found all that we dined in to be acceptable. Kids/parents agreed at end of 6 day stay this is a place we want to return......soon!
"Vacation in the SUN"
Reviewed by a Hotels.com guest on Mar 16, 2014
The hotel and the surrounding grounds are beautiful. We took an all inclusive package and were surprised to find only Mexican wines and beers available. The food presentation was lovely but the taste was lacking. The staff are extremely polite, friendly and helpful. There was a scheduled power outage that we were not informed of upon arrival. We would have made different plans for our day if we knew in advance there would be no showers, toilets or wifi.
Overall great vacation with beautiful pools and beachfront. The hotel has an odd contemporary decor that is a little less "comfortable." Service quality was average, but not 5-star. Food was very good, usually some high-quality sushi/sashimi to be found in the buffets, but not super gourmet for the foodies out there. Also in order to eat dinner in the seated restaurants, you can only eat at 6:30 or 8:30pm and you have to wake up early to make a reservation in the morning, even if the restaurants aren't full. Otherwise you're left with the buffets (which aren't bad).