"Would definitely recommend this hotel"
Reviewed by a Hotels.com guest on Jan 17, 2013
Room description on the hotels.com website was inaccurate. I reserved a Junior suite with - supposedly - a queen bed and two double beds, for two adults and two children. There was no such thing. In fact, no room was designed to take four people at once. Fortunately, the reception personnel was very gracious and within 10 minutes of our arrival solved our problem by giving us a second room at no extra charge. The hotel is a gorgeosu 19th century house, recently renovated, and in top shape. Located less than half a block from the Puebla Cathedral and the "zocalo", you can't do better than that. Rooms were large, very comfortable, and luxuriously appointed. All in all, an excelent choice.
Hotel was very nice, only slightly annoyed with check in when a simple confirmation number was not enough and they demanded to see my hotels.com confirmation e-mail which I didn't have. After waiting a while and scrambling to find it on my phone the front desk worker finally realized they didn't actually need it.