"friendly staff, fantastic views"
Reviewed by a Hotels.com guest on Jan 29, 2013
We were wowed by views day and night. Wonderful service. Clean, sufficiently spacious room, comfortable and quiet. Ample buffet breakfast. Restaurant service good, though food mediocre. Considerable distance from historic center sites, but easily reached by inexpensive taxis called by hotel staff for us. Small shopping center next to hotel had excellent beauty salon and small gift shop carrying Puebla candy, Rompope drink, and talavara ceramics.Hotel even provided wheelchair for elderly visitors.
"Would definitely recommend this hotel"
Reviewed by a Hotels.com guest on Jan 17, 2013
Room description on the hotels.com website was inaccurate. I reserved a Junior suite with - supposedly - a queen bed and two double beds, for two adults and two children. There was no such thing. In fact, no room was designed to take four people at once. Fortunately, the reception personnel was very gracious and within 10 minutes of our arrival solved our problem by giving us a second room at no extra charge. The hotel is a gorgeosu 19th century house, recently renovated, and in top shape. Located less than half a block from the Puebla Cathedral and the "zocalo", you can't do better than that. Rooms were large, very comfortable, and luxuriously appointed. All in all, an excelent choice.
"Cathederal, Socalo, Parian"
Reviewed by a Hotels.com guest on Oct 6, 2012
The bed could of been more comfortable, the hair dryer did not work. The towels were plush and the amenities were of good quality.The room was clean and the service was good. Parking rate was very reasonable and the valet staff were friendly. The building is historical for sure.
Hotel was very nice, only slightly annoyed with check in when a simple confirmation number was not enough and they demanded to see my hotels.com confirmation e-mail which I didn't have. After waiting a while and scrambling to find it on my phone the front desk worker finally realized they didn't actually need it.