"a beautiful oasis"
Reviewed by a Hotels.com guest on Mar 22, 2014
Service was excellent - they waited up for our late arrival. The surrounding neighborhood is sketchy/poor, although it did not feel or appear dangerous. We walked down the road leading from the hotel several times without problem. On the way to the hotel, we were like "what did we get ourselves into" given that it's at the end of a lonely road. However, when we opened the door to enter the property....wow were we pleasantly surprised
Reviewed by a Hotels.com guest on Dec 13, 2013
Overall our stay in Tulum was fantastic, I love the beach and the local architecture. My only (and very minor) issue was that the hotel wasn't built like some of the other buildings around but what it lacked there it made up for in room size and cleanliness. Loved Tulum
"Unique, beautiful ocean-front hotel"
Reviewed by a Hotels.com guest on Aug 11, 2013
We stayed at Papaya Playa for four nights following a few nights in Tulum pueblo, and I can't think of enough good things to say. The room was simple but tastefully decorated with a window that opened to a view of the beach about 20 feet below. A few things to note: Papaya Playa is comfortable but minimalist; this is not a "luxury" resort by any means. Cabanas have a fan and a light, but you will need to charge your devices at the bar or at the front desk. There are cabanas with private bathrooms, but many use the shared bathrooms, which were large and clean. (And if you've never had the pleasure of taking a shower under the stars on a warm night, that's an experience in and of itself). That said, you probably won't spend that much time in the cabana, anyway. The "beach club" portion of the hotel has an outdoor restaurant and bar that allow you to have breakfast overlooking the water or just hang out in the shade. As a guest at the hotel you also have use of a gorgeous beach with shaded chaises, complete with bar service. Since the beach is private, we felt completely fine leaving our things unattended while swimming. We also loved the very chill DJ set most afternoons and low-key entertainment in the bar at night. There are public beaches you can access in other spots, but PPP was so nice that a few days we didn't even bother leaving.
"Cozy and Welcoming"
Reviewed by a Hotels.com guest on Mar 14, 2013
Green Tulum is just as advertised, a cute, little eco-themed set of cabanas. They were neat and clean and sprinkled with flower petals as we walked in... nice touch. The furnishings are simple and quite rustic, in line with the eco-friendly theme. But, where Green Tulum stood out was the attention by the the staff. The property manager was authentically concerned about our comfort. He answered all our questions about the region helped us book a trip to the bioreserve nearby, even though it took a few tries due to some of them being booked. In fact, when the tour came to pick us up at the hotel, a few of the other tourists commented on how cute our hotel was and wanted to know about it. The biggest drawback is that it's a decent walk to Tulum, probably 10 minutes along the side of the road to get to the start of the main strip of shops and restaurants. We didn't mind it much, but definitely something to be aware of.