Cancun Luxury hotels, Mexico
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"staff is amazing!"
Reviewed by a Hotels.com guest on Feb 25, 2013
We were celebrating our 30th wedding anniversary. upon our arrival we were greeted with congratulations and many other nice surprises followed. Our conseierge Raul was amazing. He took the time to chat with us and arrange for our every want or need to make our vacation amazing. We loved the the restaraunts especially the japanese one. We also took advantage of the 24 hour room service. The staff would come in and set the table for us and the presentation was always special. we found plent to do inside and outside of the hotel. lots of shopping and activities.
The hotel is clean and is great for an all-inclusive type vacation. It is not close to the center of the Hotel Zone, which may be a plus or minus depending on your preferences. Our main complaint is that every single thing was an extra charge, including using the hotel's business center computers, which we wanted to use to avoid spending 20 USD a night on WiFi.