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"Great Hotel lousy service"Reviewed by a Hotels.com guest on Jul 10, 2012
I have stayed at three different Kenzi's during my travels in Maroc. This was a beautiful hotel and great location in Agadir. Right across from the beach. If you enjoy the beach resort experience, this definitely offers it. The breakfast was excellent and enjoyed the hotel ambiance. What was terrible was the way I felt as an American. I did not buy the all inclusive and I felt that I was treated much differently. This is a wonderful place if you are Arabic or French and access the language easily. I tried to ask a couple of times questions at the front desk and was ignored or pushed aside quickly. While sitting at the pool, I noticed several employees asking how people were doing and engaging in conversations. Yet, both times I was ignored and felt uncomfortable. The hotel offers nightly evens in the lobby. I would stay at this hotel again, however, I just don't really expect much as far as respectful customer service...I just chalk up to communication barriers...
"Needs improvement"Reviewed by Henry J of "Carrollton" on Nov 17, 2009
I must say it was a good hotel, but little upkeep is in order. Such as light bubls that dont work, phone that is not operational, on and off switch that was hanging out of its socket...but over all it was a good hotel environment, clean and nice atmosphere.
"nice stay!"Reviewed by leila l of "washington dc" on Sep 4, 2009
all emloyees were great !the service is exellent .if i go back in agadir i'll stay there again.
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All rates are per double room per night and exclude taxes and fees. They are subject to availability.