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Reviewed by a Hotels.com guest on Feb 4, 2013
I was pleasantly surprised to find everything as I hoped. The cleanliness and locationwere perfect. The staff was very kind and tried to be helpful. The only thing that might have been more useful would have been better English spoken by the staff.
For the price, this was an excellent choice -- very clean and comfortable -- not a luxury hotel, but doesn't purport to be. Nice breakfast, nice pool, view of the Volcano and security -- important here. The problem at check-in was not the hotel's fault.